Ricoh MV310 User manual

MV31 OMulti-Function Fax
Faxing
Copying
Installation
Adding paper
Adding
Finding parts and keys
Troubleshooting
page 7
page 63
page 729
page 79
page 82
page 772
page 95
Read the safety instructions on page ito iv
Operator’s Manual

Optional equipment
PC Printer Interface Kit (PRINTER INTERFACE TYPE 130)
This allows you to use the machine as alaser printer for an IBM’ or
compatible personal computer.
Telephone Handset (HANDSET TYPE 100)
This permits voice communication (over the PSTN).
PAPER CASSETTE TYPE 100
This gives this machine additional 100 sheet paper capacity with
single sheet bypass.
COUNTER TYPE 100
PC-FAX EXPANDER TYPE 100
This allows use of this machine as ascanner, PC Fax.
‘Copyright Notice
IBM is aregistered trademark of International Business Machines
Corporation.

WARNING
This equipment has been tested and found to comply with the
limits for aClass Adigital device, pursuant to Part 15 of the
FCC Rules. These limits are designed to provide reasonable
protection against harmful interference when the equipment is
operated in acommercial environment. This equipment
generates, uses, and can radiate radio frequency energy and,
if not installed and used in accordance with the instruction
manual, may cause harmful interference to radio
communications. Operation of this equipment in aresidential
area is likely to cause harmful interference in which case the
user will be required to correct the interference at his own
expense.
Caution
Use of control or adjustments or performance of procedures
other than those specified herein may result in hazardous
radiation exoosure
Shielded interconnect cables must be employed with this
equipment to ensure compliance with the pertinent RF
emission limits governing this device.
Operator Safety
This equipment is considered aCDRH Class 1laser device,
safe for office/EDP use. The machine contains a5-milliwatf,
760 to 800 nanometer wavelength, GaAIAs laser diode. Direct
(or indirect reflected) eye contact with the laser beam may
cause serious eye damage. Safety precautions and interlock
mechanisms have been designed to prevent any possible
laser beam exposure to the operator.
Laser Safety
The Center for Devices and Radiological Health (CDRH)
prohibits the repair of laser-based optical units in the field. The
optical housing unit can only be repaired in afactory or at a
location with the requisite equipment. The laser subsystem is
replaceable in the field by aqualified Customer Engineer. The
laser chassis is not repairable in the field. Customer engineers
are therefore directed to return all chassis and laser
subsystems to the factory or service depot when replacement
of the optical subsvstem is required.
WARNING I
NThis symbol is attached to some components to alert
the user not to touch them because they maybe very
hot.
AThis symbol is intended to alert the user to the
presence of important operating and maintenance
(servicing) instructions in the literature
accompanying the machine.
Notice about the Telephone Consumer Protection Act
(Valid in USA only).
The Telephone Consumer Protection Act of 1991 among other
things makes it unlawful for any person to send any message
via atelephone fax machine unless such message clearly
contains in amargin at the top or bottom of each transmitted
page or on the first page of the transmission, the date and time
it is sent and an identification of the business or other entity, or
other individual sending the message and the telephone
number of the sending machine or such business, other entity
or individual. This information is transmitted with your
document by the 17 (Transmit Terminal Identification) feature.
In order for you to meet the requirement, your machine must
be programmed by following the instructions in the
accompanying Operation Manual. In particular, please refer to
Appendix A: Installation. Also refer to the TTI (Transmit
Terminal Identification( programming procedure to enter the
business identification and telephone number of the terminal
or business. Do not forget to set the date and time.
Thank you. I
In accordance with ISO 7001, thts machine uses the following
symbols for the main switch;
Imeans POWER ON
Omeans POWER OFF

SAFETY
Important Safety Instructions
All safety messages in the main text of this manual are labeled WARNING or
CAUTION. These mean the following:
WARNING: Important information to alert you to asituation that might cause
serious injuty and damage to your property if instructions are not
followed properly.
CAUTION: Important information that tells how to prevent damage to your
equipment or how to avoid asituation that might cause minor injury.
In addition to the warnings and cautions included in the text of this manual,
please read and observe the following safety instructions.
1
2
3
4
5.
6.
7.
8.
9.
Read all of these instructions.
Save these instructions for later use.
Follow all warnings and cautions marked on the product.
Unplug this product from the wall outlet before cleaning. Do not use
liquid cleaners or aerosol cleaners. Use adamp cloth for cleaning.
Do not use this product near water.
Do not place this product on an unstable cart, stand, or table. The product
may fall, causing serious damage to the product or injuring the user.
Slots and openings in the cabinet and the back or bottom are provided
for ventilation; to ensure reliable operation of the product and to protect
it from overheating, these openings must not be blocked or covered.
The openings should never be blocked by placing the product on a bed,
sofa, rug, or other similar sudace. This product should not be placed in a
built-in installation unless proper ventilation is provided.
This product should be operated from the type of power source
indicated on the marking label. If you are not sure of the type of power
available, consult an authorized sales person or your local power
company.
This product is equipped with a3-wire grounding type plug, aplug having a
third (grounding) pin. This plug will only fit into agrounding-type power
outlet. This is asafety feature. If you are unable to insert the plug into the
outlet, contact your electrician to replace your obsolete outlet. Do not defeat
the purpose of the grounding type plug. (This does not apply in countries in
which the 2-wire, non-grounded type of plug is used.)

SAFETY When to Call Your Service Representative
10. Do not allow anything to rest on the power cord. Do not locate this
product where persons will walk on the cord.
11. If an extension cord is used with this product, make sure that the total of
the ampere ratings on the products plugged into the extension cord
does not exceed the extension cord ampere rating. Also, make sure that
the total of all products plugged into the wall outlet does not exceed 15
amperes.
12, Never push objects of any kind into this product through cabinet slots as
they may touch dangerous voltage points or short out parts that could
result in arisk of fire or electric shock. Never spill liquid of any kind on
the product.
13. Do not attempt to service this product yourself, as opening or removing
covers may expose you to dangerous voltage points or other risks.
Refer all servicing to qualified service personnel.
When to Call Your Service Representative
WARNING: Do not attempt any maintenance or troubleshooting other than
that mentioned in this manual. This machine contains alaser
beam generator and direct exposure to laser beams can cause
permanent eye damage.
Unplug this product from the wall outlet and refer servicing to qualified service
personnel under the following conditions:
A.
B.
c.
D.
E.
F.
When the power cord or plug is damaged or frayed.
If liquid has been spilled into the product.
If the product has been exposed to rain or water.
If the product does not operate normally when the operating instructions
are followed. Adjust only those controls that are covered by the
operating instructions since improper adjustment of other controls may
result in damage and will often require extensive work by aqualified
technician to restore the product to normal operation.
If the product has been dropped or the cabinet has been damaged.
If the product exhibits adistinct change in performance, indicating a
need for service.
ii

Power and Grounding SAFETY
Power and Grounding
Power Supply
1.
2.
3.
4.
5.
6.
7.
8.
Power requirements: 115 V, 60 Hz
Insert the power plug securely into the wall socket.
Make sure that the wall outlet is near the machine and readily
accessible.
Do not connect other equipment to the same socket.
Do not step on or set anything on the power cord.
Do not connect other equipment to the same extension cord.
Be sure that the power cord is not in aposition where it would trip
someone.
The wall outlet must be easily accessible.
Grounding
Ground the machine and the lightning protection circuit in accordance with
regulations. Do not ground to gas or water pipes, or to atelephone ground
plug. Proper grounding is to the ground terminal of the power outlet. Be sure
that the ground terminal of the power outlet is properly grounded.
The lightning protection circuit for the machine requires the machine to be
properly grounded. If proper grounding is provided, about 90% of lightning
damage can be prevented. For safety, be sure to connect the machine to a
three-prong grounded outlet.
Cold Weather Power-up
Avoid raising the room temperature abruptly when it is below 57°F, or
condensation may form inside the machine.
1. Raise the room temperature to 68°F at less than 18°F per hour.
2. Wait for 30 to 60 minutes.
3. Turn the power on,
4. Do not use the machine near ahumidifier.
...
Ill

SAFETY Thunderstorms
Thunderstorms
With proper grounding, about 90%’oof lightning damage can be prevented.
However, if possible, during severe electric storms turn the power switch off
and disconnect the power cord and telephone line cord.
Caution: All fax messages stored in the memory maybe erased if power is
switched off for more than an hour.
GENERAL
1. Since some parts of the machine are supplied with high voltage, make
sure that you do not attempt any repairs or attempt to access any part of
the machine except those described in this manual.
2. Do not make modifications or replacements other than those mentioned
in this manual.
3. When not using the machine for along period, disconnect the power
cord.
Ozone
The machine generates ozone during operation. Normally, the ozone level is
safe for operators. However, during along copy run or while printing along
message, ozone odor may appear; in such acase, ventilate the room.
Symbols &Conventions Used In This Manual
Documents:
Prints:
Procedures:
Adocument is anything you put on the feed table of your ma-
chine (or on the exposure glass) whether your are faxing it
or copying it.
Aprint is anything that comes out of the machine: afax mes-
sage you received, acopy you made, or aprintout from your
computer.
Procedures are described step by step. Perform them in or-
der. When you see an LCD display, it always shows what
comes after performing the step it accompanies. Other illus-
trations accompanying steps help you find the right key or
handle, or show you how to perform the step.
ElThis is astep in aprocedure.
iv

Thank you for purchasing this product. This multi-function office machine offers
awide range of fax, copier, printer, and convenience features.
What Does aFax Machine Do?
When you write aletter, you normally seal it in an envelope, attach astamp,
and post it in the nearest mail box. Then, in afew days, depending on the
postal service, the letter will arrive at its destination. However, you may not be
aware of its arrival until you get areturn letter.
Afax machine speeds up this process. After you have written your letter, place
it in your fax machine’s document feeder or on the exposure glass, dial the
destination’s fax number, then press the Start key.
The fax machine scans your letter, and converts it into aseries of black and
white dots (the number of dots that there are across and down the page
depends on the resolution that you selected; refer to the specifications section
of this manual for details). This series of dots is transformed into an electrical
signal and sent out over the telephone line to the destination fax machine.
The receiving fax machine reconstructs your letter from the incoming signal,
and prints it.
If you are worried about whether the message arrived at the destination, you
can check areport called the TCR (Transaction Confirmation Report). When
you print this report, you will see the results of the most recent fax
communications made by your machine.
You can use your fax machine to send and receive many types of documents,
even photographs.
Telephone Line Problems Affect Fax Communication
Quick and accurate transmission of fax messages depends on the condition of
the telephone line. If the line condition is very good, this machine will transmit
aletter-size page in about 9seconds. However, if the line is noisy, the speed
may be reduced significantly, and the data may be damaged.
...
Vlll

The symptoms of data loss caused by anoisy telephone line are seen on the
printouts of received messages. An
example is shown opposite. Note that lines
are missing from the page at the indicated
locations. ECM (Error Correction Mode) is
an effective countermeasure against this
type of error; you have the choice of having
the ECM feature switched on or off. It is
switched on before the machine leaves the
factory. (Refer to page 62 for more
information about ECM).
The line condition is affected by the Document
weather; thunderstorms can cause
electrical noise on telephone lines.
In addition, the quality and condition of
switching equipment used by your phone
company can affect fax communication.
Errors
d
Q~“’’A’-”
‘ransmit ~
:Received
~Message
,
1
1
I
ix

FMING
If you have not yet installed your fax machine, do so now. See Appendix A,
Installation, on page 129.
This section covers what you’ll most often need to do:
Recommended Types of Document ................................................................ 2
How to Set the Document ............................................................................... 4
Memory Transmission and Immediate Transmission ....................................... 5
Receiving Calls &Fax Messages(Faxes/Phone Calls) .................................... 14
Printing aMessage Received& Stored
(Substitute Reception) ...................................................................................... 16
Faxing aPage With Very Fine Detail ................................................................ 17
Optional Feature for Transmission .................................................................... 20
Sending the Same Message to Many Destinations ......................................... 23
Using the Stamp .............................................................................................. 25
Radiating ........................................................................................................... 26
Storing &Editing Fax Numbers (Functions 31 &32) ........................................ 28
Storing &Editing aGroup of Fax Numbers (Function 33) ................................ 37
Erasing aStored Message Before It Is Sent
(Functions 21 &22) ........................................................................................... 42
Printing aStored Message (Function 51) ......................................................... 43
Polling Reception (Function 11) ........................................................................ 44
Talking Before Sending aFax(On Hook Dial) ................................................... 46
Sending aFax using the Handset .................................................................... 46
AFew Hints...
Press Clear to erase the last letter or digit that you entered.
Press No to erase the entire name or number and start again.
To enter characters and labels, turn to page 124.
1

FAXING Recommended Types of Document
Recommended Types of Document
Before you send your document, make sure that it meets the following
requirements.
ICAUTION: Documents that do not meet these requirements can cause yout
machine to jam or may cause some components of the machine to become
damaged or dirty.
Minimum size from the auto document feeder
4.1 “
11
5.8” I
P
Scannin direction
Maximum size from the exposure glass Maximum size from the auto document feeder
~,l. Scanning direction ~,1.
i-
A/..
/
/0.15’
0.2’+ ++
//
//
//
/
/
/
/
/
~
r:- L2
0.2”
10,1’
10.1’ Scanning directi~ ~
,
;,,),,,,,,,/,,///,
0.1’ 0!1“
1439 47.2 ‘
hNote: The part shaded -will not be
Correct Size for the Auto Document Feeder scanned, because it is outside the
Thickness: 2to 8roils (20 lb paper) maximum scanning range.
Length and Width: See the above diagram.
If the page is too short, put it inside adocument carrier or enlarge it with the
copier function.
If the page is too long, divide it into two or more sheets.
Note:lf you place the page on the exposure glass, you can transmit pages
smaller than the minimum size shown above.
Clearly Written
Small faint characters may not be transmitted clearly.
Uniform Page Size
When using the document feeder, do not use different sizes of document in the
same transmission.
2

Recommended Types of Document FAXING
Page Condition
Do not place damaged pages in the automatic document feeder.
wBINDN2 Eithm
QHOLES Place the document on
the exposure glass
CURLED ~Z~+ [~ H
QOR
DOGEARED ~theedges
Make copies
FOLDED, TCRN, OR
PATCHED TOGETHER
L? o@@ O/T/w&’ Q~
Eithec OR
PAGESSTUCK —-
.,, .— Place the document on Make copies
TOGETHER Shuffle the the expasum glass
stick
Originals that contain the following materials should not be placed in the
document feeder. Place them directly on the exposure glass.
Note:
p!iiJ
&py fjiiii(“J
Crayon Charcoal,
Paint Soft Penal Glue Thermal Paper
:< a~fj #>+$
Clips “iny~a:;~d’ waxed paper Carbon Paper Silicone Oil
Copies made with acopier that uses silicone oil may cause amisfeed.
To avoid this, do not scan such copies until five or ten minutes after
copying.
3

FAXING How to Set the Document
How to Set the Document
Setting the document in the Auto Document Feeder (ADF)
c1
Carefully place the document
face up into the auto document
feeder. Then adjust the guides to
fit the width of the document.
Note:Do not feed in more than 30 pages.
Do not stack documents in the feeder so that they exceed the load limit
marker.
Setting the document to the exposure glass
Lift up the top cover (make sure
you raise it by at lease 35°, or
halfway) and place the first page
of your document face down on
the exposure glass.
Then lower the top cover.
4

Memorv Transmission and Immediate Transmission FAXING
Memory Transmission and Immediate Transmission
There are two ways to send afax message.
~Immediate Transmission
~Memory Transmission
Immediate Transmission
Immediate Transmission is convenient when:
~You wish to send amessage immediately
~You wish to quickly check whether you have successfully connected with the
other party
~Your machine’s memory is getting full
The machine dials immediately after you press Start (or at the specified later
time, if you used atime-delay feature like Send Later). The message is
scanned and transmitted page by page without being stored in memory.
Memory Transmission
Memory Transmission is convenient because:
~Fax messages can be scanned much more quickly (you can take your
document away from the fax machine without waiting too long).
~While your fax message is being sent, another user can operate the machine
(people will not have to wait by the fax machine too long).
~You can send the same message to more than one place with the same
operation.
After you press Start, the machine doesn’t dial until all the pages of your fax
message have been stored in the memory.
The default mode of this machine is Memory Transmission, so the procedures
described in this manual will be based on the assumption that you are using
Memory Transmission. Immediate Transmission is described in aseparate
section.
5

FAXING Memory Transmission and Immediate Transmission
Memory Transmission
Sending aMessage with the Auto Document Feeder
If at any time you want to completely starl over, just remove the document, then
open and close the top cover.
Caution: If your document gets stuck while it is being processed, press the
El
H
Make sure that the machine is in
standby mode for faxing. The dis-
play should look like this:
If the display isn’t as above,
press the Clear Modes key to
clear any previously programmed
destinations.
ElFan your document stack (at
most 30 pages) to make sure all
pages are loose, then square it.
All pages in your document must
be one-sided and be of the same
size.

Memory Transmission and Immediate Transmission FAXING
n
AInsert the document face up in
the feeder and adjust the guides
to fit the width of the document.
Note: Set the pages with the first
page at the top of the stack.
Do not stack documents in the
feeder so that they exceed the
load limit marker.
Note: You can dial before you set
the document. Place the docu-
ment after you dial the number
and go to step 8.
HThe display will look like this:
nIf the memory indicator is not lit,
tpress the Memory key.
lowing ways.
a) Ten Key Pad Ib) Quick Dial c) Speed Dial Id) Handset *I
Example: QuickDial12
*
12 13
EmmpleSpeedOial10
m
❑m
IIIII
fr: Only if the telephone handset is installed.
If you want to erase adigit of the phone number, press the Clear key.
If you want to erase the entire number, press the No key.

FAXING Memory Transmission and Immediate Transmission
HPress the Start key and wait. The 555 :L2:34
machine will dial the destination’s ~\l/+~..Ffi;{ ~,ll,J~EE~
number.
If the other party’s line is busy, ~t~~~\’# :L~~l:; :Lq:l;@q
your machine will dial again. :SET ~jI~I;a I~!F2.~j~fi~~p~ij.
If the other party’s fax machine [:1~~-iI-J~1~]&~ *~p-l,zh,el )
answers, both machines will con- SET D13C. 12RIIIAL NIII.
nect and yours will send the mes-
sage.
Tip: If your line goes through alocal switchboard (aPBX) remember to
dial the exit code. Press the Pause key immediately after the code. If
the number includes acountry code, press the Pause key after the
country code, then dial the rest of the number.

Memory Transmission and Immediate Transmission FAXING
Sending aMessage with the Exposure Glass
il
El
El
rl
A
Remove any document left in the auto document feeder or on the
exposure glass.
Make sure that the machine is in HE:+EIY :[gl~;?; :~& ~pl
standby mode. The display s~-r WK. CR EIAL. hoi
should look like this:
Lift up the top cover and place
the first page of your document
face down on the exposure glass,
as shown in the diagram. Then
lower the top cover.
Note: You can dial before you set
the document. Place the docu-
ment after you dial the number
and go to step 6.
If the memory indicator is not lit,
press the Memory key.
9

FAXING Memory Transmission and Immediate Transmission
laDial the number in one of the fol- TR+J4:3MIT Y! ::-rAR-r
lowing ways. 555 “~“?”=’qw*t*i>m*:%
-.. . J...d..............................................................................
..............................................................................
a) Ten Ke Pad bQuick Dial cSeed Dial dHandset*
~~ ‘= ‘~F@O ‘g
h: Only if the telephone handset is installed.
If you want to erase adigit of the phone number, press the Clear key.
If you want to erase the entire number, press the No key.
~P ress Start key
u!:T~~-r./4b
If the document size cannot be Y-!L.T~ LTu LG~
detected, the right display ap-
pears. Select the scanning area
by< and Pkey. Then press Start.
The machine scans and stores
your page. After the page has
been stored, the display appears
as shown on the right
The machine is asking you to
place the next page on the expo-
sure glass.
Indicators shows how much time vou have left to place the next page on
If you do not place a page on the exposure glass and press Start key
within the remaining time, the machine will start to dial.
10

Memory Transmission and Immediate Transmission FAXING
HEither;
Place the next page on the exposure glass if any and press Start. And
repeat the step 6for replacing the page.
If you have no more pages, press Yes.
n
; The machine dials, and the line to the other party is connected.
On the display, the identification of the other party will appear.
El
tAfter sending the message, the machine hangs up automatically.
11