Ricoh Jupiter-C1 Service manual

T echnical B ulletin PAGE: 1/12
Updated: 30
th
December 2007: Changes in bold italics
Model: Jupiter-C1 Date: 15-Sep-04 No.: RB149000h
Subject: Troubleshooting Prepared by: H. Someya
From: 1st Tech. Support Sec. Service Support Dept.
Classification:
Troubleshooting
Mechanical
Paper path
Part information
Electrical
Transmit/receive
Action required
Service manual revision
Retrofit information
Other ( )
This bulletin is a troubleshooting guide for symptoms that have occurred in the past, all
with known solutions. For most items below, there are related MBs and RTBs containing
modification details and adjustment procedures.
Note: This RTB is numbered “000” since the information contained in it has already been
announced.

T echnical B ulletin PAGE: 2/12
Updated: 30
th
December 2007: Changes in bold italics
Model: Jupiter-C1 Date: 15-Sep-04 No.: RB149000h
Table of contents
1. Image Quality........................................................................................................4
Cold offset (poor fusing)
Black or coloured bands, broken main scan lines
Separator line printed in wrong color or missing
Vertical black lines
Vertical lines (KCMY)
Offset
2. Copy problems .....................................................................................................5
Skew
3. Jam........................................................................................................................5
Finisher jam
Duplex unit
Fusing unit
4. Operation Panel....................................................................................................6
Access Code dialogue box remains displayed
"Near End" messages for oil and waste toner are only displayed when the display
language is English or Japanese.
’Tray full’ not displayed
Toner near-end is displayed but there is toner in the cartridge
“Add paper to Tray1 (2)” shows even if there is paper in paper tray 1 (2).
”Oil Near Full” shown in Swedish instead of “Oil Near End”
5. SC ..........................................................................................................................7
220-1, 285, 385, 386, 387, 388, 389, 471, 503, 545, 555, 670, 920, 990, 995
Output tray jam 25
NVRAM access errors
Memory full error
Vsg adjustment error
6. Printer....................................................................................................................9
Slow printing
Excel cell shading not printed
Form overlay
Overlay printing
Font size
Locked print

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Updated: 30
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December 2007: Changes in bold italics
Model: Jupiter-C1 Date: 15-Sep-04 No.: RB149000h
7. Scanner.................................................................................................................10
SP 1-007-001
Error when using DeskTopBinder
Error with Scan-to-folder
Scanner freezes
8. E-mail ....................................................................................................................10
E-mail received during an SC condition
LDAP search function
9. Fax.........................................................................................................................10
Communication error
Rx alarm cannot be disabled
Fax unit cannot be detected
10.Network.................................................................................................................11
Some workstations not displayed
J-C1 is not shown in the Mac chooser
Address book data not updated
MIB
Document server
DHCP
Incorrect machine status displayed
RCGate
11.Others....................................................................................................................12
Meter charge counter
Hard disk initialization and data loss after switching the machine on
External counter counts up incorrectly
Remote service system
Total counter
Noise
The machine stalls
Damaged platen cover
Cannot go to the Ready state

T echnical B ulletin PAGE: 4/12
Updated: 30
th
December 2007: Changes in bold italics
Model: Jupiter-C1 Date: 15-Sep-04 No.: RB149000h
1. Image Quality
Subject Symptom RTB # Cause Solution Note
Cold offset
(poor
fusing)
Normally occurs between
the second and fifth copy
when all of the following
conditions are met:
•The machine is turned
on in low-temperature
conditions
•The weight of the
paper in the tray is
near the upper limit for
plain paper (e.g.
100g/28lb)
•Copies made in B&W
mode (185 mm/s).
007 The heat
distribution
across the
fusing belt is
not uniform
Install the latest engine
firmware (ver 1.11 or later)
Cold offset
(poor
fusing)
When the machine is
turned on in low-
temperature conditions
001a Engine
firmware
Install the latest engine
firmware (ver 1.11 or later)
Black or
coloured
bands,
broken
main scan
lines
•Main scan lines broken
(print mode)
•Thick band down the
page (print mode, scan
to e-mail)
•Bands across the page
(copy mode)
008 Controller RAM
access error
Replace the controller
board.
Separator
line printed
in wrong
color
Occurs in Magazine or
Combine originals mode
003b System
firmware
Install the latest system
firmware (ver. 1.19 or later)
Separator
line printed
in wrong
color or
missing
Occurs in Magazine or
Combine originals mode,
sent from Web Image
Monitor or Desk Top
Binder
016a WebDocBox
firmware
Install the latest
WebDocBox firmware (ver.
1.04 or later)
Vertical
black lines
035 Paper dust or
silica particles
on the charge
roller
Replace the PCU, or clean
the charge roller (see the
cleaning procedure in RTB
035)
Vertical
lines
(KCMY)
On the rear side after at
least 200 sheets are
printed out
continuously.
038 Setting powder
stuck on ITB or
edge of
cleaning blade
Replace the cleaning blade
or the ITB.
Offset The operator makes high-
volume print jobs on a
daily basis
The operator sometimes
makes high P/J print jobs
041 The machine
cannot supply
enough fusing
oil to the fusing
unit.
Install the new Oil Supply
Unit. P/N: B1499500
Install only if ACV/APV is
15K prints or more.
Do not install this unit if
operators use the machine
at normal print volume.

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Updated: 30
th
December 2007: Changes in bold italics
Model: Jupiter-C1 Date: 15-Sep-04 No.: RB149000h
2. Copy Problems
Subject Symptom RTB # Cause Solution Note
Skew Booklet finisher: The
edges of folded sheets are
not parallel (50–100mm
booklet skew)
040 Grounding
plate damaged
during
installation
Be careful during installation.
Repair or replace the
grounding plate.
3. Jam
Subject Symptom RTB # Cause Solution Note
Finisher
jam
With series printing if the
stapling positions for the
1st and 2nd jobs are
different and the 1st job is
set for stapling under
unsupported conditions
(e.g. only one sheet in the
stack).
001a Engine
firmware
Install the latest engine
firmware (ver 1.11 or later)
Jam in the
duplex unit
024 Mylars not
installed
correctly.
Mylars not the
correct shape
Replace seven Mylars (P/N
G3484682).
See the RTB for the
replacement procedure.
Jam in the
fusing unit
The operator makes high-
volume print jobs on a
daily basis
The operator sometimes
makes high P/J print jobs
041 The machine
cannot supply
enough fusing
oil to the fusing
unit.
Install the new Oil Supply
Unit. P/N: B1499500
Install only if ACV/APV is 15K
prints or more.
Do not install this unit if
operators use the machine at
normal print volume.

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Updated: 30
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December 2007: Changes in bold italics
Model: Jupiter-C1 Date: 15-Sep-04 No.: RB149000h
4. Operation Panel
Subject Symptom RTB # Cause Solution Note
Access
Code
dialogue
box
The Access Code
dialogue box remains
displayed after pushing
the Scanner button on the
MFP if the Partial Access
Code settings are not
completed.
019 Scanner
firmware
Install the latest scanner
firmware (ver. 2.03 or later)
Some
messages
not
displayed
"Near End" messages for
oil and waste toner are
only displayed when the
display language is
English or Japanese.
003b System
firmware
Install the latest system
firmware (ver. 1.19 or later)
’Tray full’
not
displayed
The Tray Full error
message is not displayed
when the destination
output
tray has reached capacity.
013 Netfile
firmware
Install the latest Netfile
firmware (ver. 1.02 or later)
Toner near-
end is
displayed
but there is
toner in the
cartridge
When the machine was
not used for a long time
029 Insufficient
toner agitation
Remove the toner cartridge
from the machine and shake
it from side to side 5 to 6
times. Then put it back in the
machine.
“Add paper
to Tray 1
(2)” shows
but there is
paper in
paper tray 1
(2).
030 Worn or
defective parts
in the paper
tray holder.
Attach a special piece of tape
or replace the tray holder.
See RTB
30 for
details
“Oil Near
Full” shown
instead of
“Oil Near
End”
Swedish, Web Image
Monitor
003d System
firmware
Install the latest system
firmware (ver. 1.21 or later)

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Updated: 30
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December 2007: Changes in bold italics
Model: Jupiter-C1 Date: 15-Sep-04 No.: RB149000h
5. SC
Subject Symptom RTB # Cause Solution Note
220-1 False SC 220-1 detection 001 Engine
firmware
Install the latest engine
firmware (ver 1.09 or later)
285 On machines that print
primarily in B/W mode (total
color to B/W page ratio of
1:100)
022 Small amounts
of color toner
used during
process control
and power on
are not
replenished
Adjust SP 3-125-003 and
3-125-005
385 At intervals of 20k prints or
less.
023 Toner scatters
from the
transfer belt
during process
control
Temporary solution: Clean
the ID sensor. Also, make
sure that SP3107-02, -04
and –06 all show a value of
200 or lower.
Permanent solution: Attach
a reinforcing plate
386 After you install the machine
or change the development
unit
027a The drum plate
can bend if a
development
unit K (Y) is not
set correctly.
Do some steps before you
turn on the main switch.
(See RTB 027a for details.)
If the SC occurs after you
install a new dev unit,
check for toner scattering,
and make sure that the dev
unit is pushed in fully.
387 On machines that print
primarily in B/W mode (total
color to B/W page ratio of
1:100)
022 Small amounts
of color toner
used during
process control
and power on
are not
replenished
Adjust SP 3-125-003 and
3-125-005
387 After you install the machine
or change the development
unit
027a The drum plate
can bend if a
development
unit is not set
correctly.
Do some steps before you
turn on the main switch.
(See RTB 027a for details.)
If the SC occurs after you
install a new dev unit,
check for toner scattering,
and make sure that the dev
unit is pushed in fully.
388 On machines that print
primarily in B/W mode (total
color to B/W page ratio of
1:100)
022 Small amounts
of color toner
used during
process control
and power on
are not
replenished
Adjust SP 3-125-003 and
3-125-005

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Updated: 30
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December 2007: Changes in bold italics
Model: Jupiter-C1 Date: 15-Sep-04 No.: RB149000h
Subject Symptom RTB # Cause Solution Note
388 After you install the machine
or change the development
unit
027a The drum plate
can bend if a
development
unit is not set
correctly.
Do some steps before you
turn on the main switch.
(See RTB 027a for details.)
If the SC occurs after you
install a new dev unit,
check for toner scattering,
and make sure that the dev
unit is pushed in fully.
389 After you install the machine
or change the development
unit
027a The drum plate
can bend if a
development
unit is not set
correctly.
Do some steps before you
turn on the main switch.
(See RTB 027a for details.)
If the SC occurs after you
install a new dev unit,
check for toner scattering,
and make sure that the dev
unit is pushed in fully.
389 On machines that print
primarily in B/W mode (total
color to B/W page ratio of
1:100)
022 Small amounts
of color toner
used during
process control
and power on
are not
replenished
Adjust SP 3-125-003 and
3-125-005
471 After a jam is removed 043 When the user
opens the
vertical
transport unit
to clear a jam,
the guide Mylar
at the entrance
of the transfer
unit slips under
the cover.
Replace the guide Mylar at
the entrance of the transfer
unit with P/N B1803908.
503 Stack does not move
smoothly from left to right in
the LCT
B600
MB #1
The shape of the end fence
is changed.
New P/N: B6002707
545 False detection 001a Engine
firmware
Install the latest engine
firmware (ver 1.11 or later)
555 False detection 001a Engine
firmware
Install the latest engine
firmware (ver 1.11 or later)
670 False detection 001a Engine
firmware
Install the latest engine
firmware (ver 1.09D or
later)
920 When attempting to bring the
Printer function on line
(timeout error)
021 Printer
firmware
Install the latest printer
firmware (ver 1.04 or later)
990 Just after the main switch is
turned on.
003a System
firmware
Install the latest system
firmware (ver 1.14.1 or
later)
995 After installing new firmware 001c J-C1k engine
firmware is
installed in the
J-C1y/z.
Install J-C1y/z engine
firmware.

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Updated: 30
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December 2007: Changes in bold italics
Model: Jupiter-C1 Date: 15-Sep-04 No.: RB149000h
Subject Symptom RTB # Cause Solution Note
995 After installing new firmware 031 J-C1y/z engine
firmware is
installed in the
J-C1k.
Install J-C1k engine
firmware.
Output
tray jam
25
Detection conditions too
sensitive
001 Engine
firmware
Install the latest engine
firmware (ver 1.09 or later)
NVRAM
access
errors
Detection conditions too
sensitive
003 System
firmware
Install the latest system
firmware (ver 1.12.2 or
later)
Memory
full error
VRAM memory-full error after
multiple Scanner
transmission jobs.
019a Scanner
firmware
Install the latest scanner
firmware (ver 2.04 or later)
Vsg error Vsg adjustment error during
process control self check
011a MUSIC
firmware
Install the latest MUSIC
firmware (ver 1.01 or later)
6. Printer
Subject Symptom RTB Cause Solution Note
Slow
printing
Printing slows when jobs of
more than 1Mb are sent
through a Windows
2000 Standard TCP/IP port
(Raw protocol) only.
014 NIB firmware Install new NIB firmware (ver.
4.13 or later)
Excel cell
shading not
printed
Cell shading specified using
the "pattern" settings is not
printed when using Excel
(for Win2K/XP).
021 Printer
firmware
Install the latest printer
firmware (ver. 1.02 or later)
Form
overlay
The form overlay and text in
a PCL job are printed
separately
021 Printer
firmware
Install the latest printer
firmware (ver. 1.02 or later)
Overlay
printing
Vector lines are shifted
slightly to the side with
Overlay Printing (PCL 5c
1.4.0.0)
021 Printer
firmware
Install the latest printer
firmware (ver. 1.02 or later)
Font size Incorrect font size when
printing a multi-page
document in PCL format
021 Printer
firmware
Install the latest printer
firmware (ver. 1.02 or later)
Locked
print does
not work
Does not work if User Code
control is enabled
021a Printer
firmware
Install the latest printer
firmware (ver. 1.05 or later)

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Updated: 30
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December 2007: Changes in bold italics
Model: Jupiter-C1 Date: 15-Sep-04 No.: RB149000h
7. Scanner
Subject Symptom RTB # Cause Solution Note
SP 1-007-001 •Returns to its default
value of 1 (“Send Only”)
after a Scanner
Document Server job
•The Destination field for
a Scanner Document
Server job is selectable
but SP1-007-001 (Store
Priority) is set to 2
(“Store Only”).
019 Scanner
firmware
Install the latest scanner
firmware (ver. 2.03 or
later)
Error when
using
DeskTopBinder
After canceling a scan
using DeskTopBinder, an
internal error will occur if
another scan is attempted
003a System
firmware
Install the latest system
firmware (ver 1.14.1 or
later)
Scan to folder
error
In some conditions (see
RTB 3a) cannot send with
Scan-to-Folder to an SMB-
connected Win98 PC with
shared security settings
enabled.
003a System
firmware
Install the latest system
firmware (ver 1.14.1 or
later)
Scanner
freezes
The scanner freezes if SP4-
008 is set to 0.8 or higher
OR to a negative value.
020a Scanner IPU
firmware
Install the latest scanner
IPU firmware (ver 1.11:03
or later)
8. E-mail
Subject Symptom RTB # Cause Solution Note
E-mail
received
in an SC
condition
The machine accepts an
incoming email while in an
SC error condition, but the bit
switch setting does not allow
this.
018 FCU firmware Install new FCU firmware
(ver. 07.00.00 or later)
LDAP
search
function
When a blank fax number is
input for an advanced search
using LDAP search,
information for the previous
user is displayed instead.
019 Scanner
firmware
Install the latest scanner
firmware (ver. 2.03 or later)
9. Fax
Subject Symptom RTB # Cause Solution Note
Comm.
error
Communication error when
receiving a PC fax
through MH/MR reception.
018 FCU firmware Install new FCU firmware
(ver. 07.00.00 or later)
Rx alarm
cannot be
disabled
The sound that tells the
operator that reception is
completed does not turn off,
even when this sound is
disabled.
018 FCU firmware Install new FCU firmware
(ver. 07.00.00 or later)
Fax unit
not
detected
Fax unit cannot be detected
if there is no NIB
012a,
025
Fax firmware Install new fax firmware (ver.
04.00.00 or later)

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Updated: 30
th
December 2007: Changes in bold italics
Model: Jupiter-C1 Date: 15-Sep-04 No.: RB149000h
10. Network
Subject Symptom RTB # Cause Solution Note
003a System
firmware
Install the latest system
firmware (ver 1.14.1 or
later)
Some
workstations
not displayed
Network PC stations
registered under a given
workgroup are not shown
when the workgroup name
consists only of numerical
characters (SMB
transmission Network
screen).
019a Scanner
firmware
Install the latest scanner
firmware (ver 2.04 or later)
J-C1 not
shown in the
Mac chooser
003e System
firmware
Install the latest system
firmware (ver 1.22 or later)
Address book
data not
updated
The machine does not
update the address book
data after SP5850-3 is
done, when the address
book data is in the FCU
003e System
firmware
Install the latest system
firmware (ver 1.22 or later)
MIB Wording error in information
from MIB
003f System
firmware
Install the latest system
firmware (ver 1.23 or later)
Document
server
A blank screen on the PC if
the operator tries to
download JPEG or TIFF
files from the Document
Server.
Occurs when Web Image
Monitor is used with Internet
Explorer 6.0 with SP1.
013a Netfile
firmware
Install the latest Netfile
firmware (ver 1.03 or later)
DHCP If a host name with over 15
characters is entered, only
the first 14 characters are
sent to the DHCP server
when the client requests an
IP address
013a Netfile
firmware
Install the latest Netfile
firmware (ver 1.03 or later)
Incorrect
machine
status
displayed
NRS, SmartDeviceMonitor,
and other utilities
039 System
firmware error
(bug in version
1.23)
Install the latest system
firmware (ver 1.23.1 or
later)
RCGate Poor communication
between the machine and
RCGate
003h System
firmware
Install the latest system
firmware (ver 1.24 or later)
RCGate Cannot update firmwate
with RCGate using FTP
003h System
firmware
Install the latest system
firmware (ver 1.24 or later)

T echnical B ulletin PAGE: 12/12
Updated: 30
th
December 2007: Changes in bold italics
Model: Jupiter-C1 Date: 15-Sep-04 No.: RB149000h
11. Others
Subject Symptom RTB # Cause Solution Note
Meter charge
counter
An external meter charge
device counter mistakenly
increments twice
001
006
Engine
firmware
Install the latest engine
firmware (ver 1.09b or
later).
If not available, change
SP5-121 to "1: Paper
Exit".
Need Ver.
1.09B
Hard disk
initialization
and data loss
Hard disk initialization and
data loss after switching
the machine on
005
003a
System
firmware
(occurs with
version 1.12.2
or older)
Install the latest system
firmware (ver 1.14.1 or
later)
External
counter
counts up
incorrectly
B/W pages in the data sent
from the driver as a Color
job are not counted up by
the external counting
device when the device is
set to prohibit B/W prints.
Note: The mainframe
counters increment
correctly.
021 Printer
firmware
Install the latest printer
firmware (ver. 1.03.1 or
later)
Remote
service
system
Concorde captures the
Development Counter data
instead of the Page
Counter.
003c System
firmware
Install new system
firmware (ver. 1.20 or
later).
Total counter The value for the single
color counter is not
included in the value for
the printer total counter
003f System
firmware
Install new system
firmware (ver. 1.23 or
later).
Noise Booklet finisher 040 Grounding
plate damaged
during
installation
Be careful during
installation.
Repair or replace the
grounding plate.
The machine
stalls
After multiple PCL forms
are sent to it
021b Printer
firmware
Install the latest printer
firmware (ver. 1.06 or
later)
Damaged
platen cover
A small area on the lower
front edge of the platen
cover sheet is damaged.
044 The sheet is
gradually worn
down because
the user always
touches it when
opening/closing
the cover.
Temporary: Cover the
damaged part with tape, or
turn the sheet around.
Permanent: Install the
modified platen cover
sheet
Modified
sheet: P/N
G3291371
Cannot go
to the Ready
state
MB
B149
017
Incorrect type
of hard disk
installed.
Install the correct type of
hard disk.