Ricoh MF4 User manual

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User Guide
IM
C2010/C2010A/C2510/C2510A/C3010/C3010A/C3510/C3510A/C4510/C4510A/C5510/C5510A/C
6010
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Copyright © 2023 D0E37529-EN 2023/2
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Top Page > Troubleshooting > Getting Started >
Checking the Indicators, Icons, and Messages on the Control Panel
When you need to resolve a problem such as a paper jam, an icon is displayed at the
beginning of a message. See the table below for the meaning of each icon.
Icon Condition Solution and reference
Maintenance or repair is required. Prepare for maintenance or consider
repairing the machine.
The machine notifies you of the machine condition or status of an application with the [Check
Status] indicator or a message displayed on the control panel. Check the status and resolve the
problem accordingly.
Message
Displays a message indicating the status of the machine or application. Press the message to
display it in full text. You can also view more than one message as a list.
[Check Status] indicator
If there is a problem such as a paper jam, the [Check Status] indicator lights up or flashes
along with a message displayed on the screen. Press [Check Status] to check the status of
the machine or application, and resolve the problem accordingly.
Alert Sounds
When the Machine Cannot Be Operated
Checking the Indicators, Icons, and Messages
on the Control Panel
When an Icon is Displayed with a Message
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Paper is jammed. See the animated illustration displayed
on the control panel, and remove the
jammed paper.
When Paper or an Original Is
Jammed
An original has jammed. See the animated illustration displayed
on the control panel, and remove the
jammed original.
When Paper or an Original Is
Jammed
Toner is almost depleted, or has run
out.
Prepare a replacement toner. Replace
the toner when it runs out.
Replacing the Toner
If appears when there is a lot
of toner, pull out the print cartridge
by following the toner replacement
procedure that is displayed on the
screen, and then set it back again.
The waste toner bottle is full, or almost
full.
Prepare a replacement waste toner
bottle.
Replace the bottle when it becomes full.
Replacing the Waste Toner Bottle
Staples are nearly depleted, or have
run out.
Prepare a cartridge for replacement,
and load it when the staples run out.
Replenishing the Staples
The hole punch receptacle is full. Empty the receptacle.
When the Hole Punch Receptacle
Is Full
A cover is open. Check that all covers of the machine
and external devices are closed.

For the names and the contact information of consumables, check [Settings] [Inquiry].
Press [Home] ( ) after completing the operation to close [Settings].
Contact Information
The [Check Status] indicator notifies the user when the machine requires immediate attention.
Flashing in red
The machine is unavailable for use. Press [Check Status] and resolve the problem as
soon as possible.
Flashing in yellow
Maintenance on the machine needs to be performed soon. Perform the required
procedure accordingly.
You can display the status confirmation screen with [Check Status]. On the screen, check the
detailed status of the machine or application.
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When the [Check Status] Indicator is lit or flashing

1. Press [Check Status].
2. Press [Check] to check the details, and perform the required procedure.
When an Icon is Displayed with a Message
: The machine cannot be used.
: Some of the functions cannot be used, or the toner is almost depleted.
Depending on the machine condition, such as a paper jam or open cover, the status
confirmation screen may be displayed automatically without pressing [Check Status].
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Alert Sounds | When the Machine Cannot Be Operated Page Top
Copyright © 2023

Top Page > Settings > Managing Devices > Collecting Logs
The machine stores three types of logs as follows:
Job log
User file-related operations such as copying, storing in the Document Server,
printing, sending faxes, and sending scan files
Printing reports such as the configuration list output from the control panel
Access log
Authentications such as login and logout activities
Stored file operations such as creating, editing, and deleting
Customer engineer operations such as internal storage formatting
System operations such as viewing log transfer results
Security operations such as specifying settings for encryption, unprivileged access
detection, user lockout, and firmware authentication
Eco-friendly Log
You can collect logs stored in the machine to check the usage of the machine's various functions,
error histories, and detailed access data to the machine.
Download the collected logs from the internal storage on the machine converting into a CSV
file.
Use Web Image Monitor to download the collected logs. You can also use a log collect server
instead of Web Image Monitor.
Contact your sales representative for details about a log collect server.
Confirming Log Files
Specifying Menu Protect
Collecting Logs
Log Types
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Main power ON and OFF
Transitions in power status
Job run times or time interval between jobs
Paper consumption per hour
Power consumption of the machine
Specify the types and items of logs to collect.
Specifying logs to collect using the control panel
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Specifying Logs to Collect

1. Log in to the machine as the machine administrator on the control panel.
Logging in to the Machine as an Administrator
When custom-privileges administrators are registered, you can log in to the
machine as a custom-privileges administrator with the Data Management privilege
as well.
Logging in to the Machine as a Custom-Privileges Administrator
2. On the Home screen, press [Settings].
3. Press [System Settings].
4. Press [Settings for Administrator] [Data Management] [Collect Logs
Settings].
5. For each log type, select [Active] from the list.
6. Press [OK].
7. Press [Home] ( ).
8. When the confirmation dialog is displayed, press [Exit]
The machine restarts automatically.
Specifying logs to collect using the control panel using Web Image
Monitor

1. Log in to the machine as the machine administrator from Web Image Monitor.
Logging in to the Machine as an Administrator
When custom-privileges administrators are registered, you can log in to the
machine as a custom-privileges administrator with the Data Management privilege
as well.
Logging in to the Machine as a Custom-Privileges Administrator
2. Click [Configuration] on the [Device Management] menu.
3. On the "Configuration" screen, click [Logs] in the "Device Settings" category.
4. Select [Active] of "Collect Job Logs", "Collect Access Logs", or "Collect Eco-
friendly Logs" according to the log type to collect.
5. Specify the items to record in each log for "Job Log Collect Level", "Access
Log Collect Level", or "Eco-friendly Log Collect Level".
Job Log Collect Level
Level 1: All job logs are collected.
Access Log Collect Level
Level 1: The following items are recorded in the access log.
Internal Storage Format, All Logs Deletion, Log Setting Change, and Log
Collection Item Change
Level 2: All access logs are collected.
Eco-friendly Log Collect Level
Level 1: Eco-friendly Logs are not collected.
Level 2: All eco-friendly logs are collected.
When a level is changed, the selection status of log details changes according to
the level. You can change the settings of some of the items whether to collect or
not.

6. Click [OK].
7. "Updating..." appears. Wait for about one or two minutes, and then click [OK].
If nothing appears on the screen after you click [OK], wait for a while, and then
refresh the web browser screen.
8. Log out of the machine, and then exit the Web browser.
When you changed Active/Inactive of Log Collect, delete all logs.
Deleting All Logs
To display a message on the control panel and send an e-mail to the administrator when
the job log storage area is almost full, enable [System Settings] [Settings for
Administrator] [Data Management] [Job Execution Restrictions When Log Limit is
Reached]. When the setting is enabled, execution of a new job is prevented to protect
the existing logs.
Operating the Machine Giving Priority to Job Log Maintenance
Job Log Item Log Type Attribute Content
Copier: Copying Copier: Copying Details of normal and Sample Copy jobs.
Copier: Copying and
Storing
Copier: Copying and
Storing
Details of files stored in the Document Server that
were also copied at the time of storage.
Document Server:
Storing
Document Server:
Storing
Details of files stored using the Document Server
screen.
Document Server:
Stored File
Downloading
Document Server:
Stored File
Downloading
Details of files stored in the Document Server and
downloaded using Web Image Monitor.
Stored File Printing Stored File Printing Details of files printed using the Document Server
screen.
Scanner: Sending Scanner: Sending Details of sent scan files.
Scanner: Sending and
Storing
Scanner: Sending and
Storing
Details of scan files stored in the Document Server
that were also sent at the time of storage.
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Job Log Information Items

Scanner: Storing Scanner: Storing Details of scan files stored in the Document
Server.
Scanner: Stored File
Downloading
Scanner: Stored File
Downloading
Details of scan files stored in the Document Server
and downloaded using Web Image Monitor.
Scanner: Stored File
Sending
Scanner: Stored File
Sending
Details of the stored scan files that were also sent.
Printer: Printing Printer: Printing Details of normal print jobs.
Printer: Locked Print
(Incomplete)
Printer: Locked Print
(Incomplete)
Log showing Locked Print documents temporarily
stored on the machine.
Printer: Locked Print Printer: Locked Print Log showing Locked Print documents temporarily
stored on the machine and printed from the control
panel or through Web Image Monitor.
Printer: Sample Print
(Incomplete)
Printer: Sample Print
(Incomplete)
Log showing Sample Print documents temporarily
stored on the machine.
Printer: Sample Print Printer: Sample Print Log showing Sample Print documents temporarily
stored on the machine and printed from the control
panel or through Web Image Monitor.
Printer: Hold Print
(Incomplete)
Printer: Hold Print
(Incomplete)
Log showing Hold Print documents temporarily
stored on the machine.
Printer: Hold Print Printer: Hold Print Log showing Hold Print documents temporarily
stored on the machine and printed from the control
panel or through Web Image Monitor.
Printer: Stored Print Printer: Stored Print Details of Stored Print files stored on the machine.
Printer: Store and
Normal Print
Printer: Store and
Normal Print
Details of Stored Print files that were printed at the
time of storage
(when "Job Type:" was set to [Store and Print] in
printer properties).
Printer: Stored File
Printing
Printer: Stored File
Printing
Details of Stored Print files printed from the control
panel or Web Image Monitor.
Printer: Document
Server Sending
Printer: Document
Server Sending
Details of files stored in the Document Server
when "Job Type:" was set to [Document Server] in
printer properties.

Printer: Hold Print File
Printing
Printer: Hold Print File
Printing
When a document is held for printing and stored
temporarily on the machine, this records the time a
user specified for the document to be printed from
the control panel or Web Image Monitor.
Report Printing Report Printing Details of reports printed from the control panel.
Result Report
Printing/Emailing
Result Report
Printing/Emailing
Details of job results printed or notified by e-mail.
Scanner: TWAIN Driver
Scanning
Scanner: TWAIN Driver
Scanning
Details of scan files that were scanned using
TWAIN driver.
Fax: Sending Fax: Sending Details of faxes sent from the machine.
Fax: LAN-Fax Sending Fax: LAN-Fax Sending Details of fax files sent from computers.
Fax: Storing Fax: Storing Details of fax files stored on the machine using the
Fax function.
Fax: Stored File
Printing
Fax: Stored File
Printing
Details of fax files stored on the machine and
printed using the Fax function.
Fax: Stored File
Downloading
Fax: Stored File
Downloading
Details of fax files stored in the Document Server
and downloaded using Web Image Monitor.
Fax: Receiving Fax: Receiving Details of received fax files.
Fax: Receiving and
Delivering
Fax: Receiving and
Delivering
Details of faxes that received and delivered by the
machine.
Fax: Receiving and
Storing
Fax: Receiving and
Storing
Details of faxes that received and stored by the
machine.
Access Log Item Log Type Attribute Content
Login Login Times of login.
Logout Logout Times of logout.
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Access Log Information Items
*1

File Storing File Storing Details of files stored in the Document Server.
Stored File Deletion Stored File Deletion Details of files deleted from the Document Server.
All Stored Files
Deletion
All Stored Files
Deletion
Details of deletions of all Document Server files.
Internal Storage Format Internal Storage Format Details of internal storage formatting.
Unauthorized Copying Unauthorized Copying Details of documents scanned with "Data Security
for Copying".
All Logs Deletion All Logs Deletion Details of deletions of all logs.
Log Setting Change Log Setting Change Details of changes made to log settings.
Transfer Log Result Transfer Log Result Log of the result of log transfer to Remote
Communication Gate S.
Log Collection Item
Change
Log Collection Item
Change
Details of changes to job log collection levels,
access log collection levels, and log items to
collect.
Collect Encrypted
Communication Logs
Collect Encrypted
Communication Logs
Log of encrypted transmissions between the utility,
Web Image Monitor or outside devices.
Access Violation Access Violation Details of failed access attempts.
Lockout Lockout Details of lockout activation.
Firmware: Update Firmware: Update Details of firmware updates.
Firmware: Structure
Change
Firmware: Structure
Change
Details of structure changes that occurred when
an SD card was inserted or removed, or when an
unsupported SD card was inserted.
Firmware: Structure Firmware: Structure Details of checks for changes to firmware module
structure made at times such as when the
machine was switched on.
Machine Data
Encryption Key Change
Machine Data
Encryption Key Change
Details of changes made to encryption keys using
"Machine Data Encryption Key Change" setting.
*2
*3
*4

Firmware: Invalid Firmware: Invalid Details of checks for firmware validity made at
times such as when the machine was switched on.
Date/Time Change Date/Time Change Details of changes made to date and time settings.
File Access Privilege
Change
File Access Privilege
Change
Log for changing the access privilege to the stored
files.
Password Change Password Change Details of changes made to the login password.
Administrator Change Administrator Change Details of changes of administrators.
Address Book Change Address Book Change Details of changes made to Address Book entries.
Capture Error Capture Error Details of file capture errors.
Machine Configuration Machine Configuration Log of changes to the machine's settings.
Back Up Address Book Back Up Address Book Log of when data in the Address Book is backed
up.
Restore Address Book Restore Address Book Log of when data in the Address Book is restored.
Enhanced Print Volume
Use Limitation:
Tracking Permission
Result
Enhanced Print Volume
Use Limitation:
Tracking Permission
Result
Log of when a tracking error occurs.
Counter Clear Result:
Selected User(s)
Counter Clear Result:
Selected User(s)
Log of when the counter for an individual user is
cleared.
Counter Clear Result:
All Users
Counter Clear Result:
All Users
Log of when the counters for all users are cleared.
Import Device Setting
Information
Import Device Setting
Information
Log of when a device setting information file is
imported.
Export Device Setting
Information
Export Device Setting
Information
Log of when a device setting information file is
exported.
Creating/Deleting
Folders
Creating/Deleting
Folders
Log of when folders are created and deleted.
Stored File Editing Stored File Editing Log of a file edited by being combined, inserted, or
deleted.

Insertion into another
File
Insertion into another
File
Log of combining or inserting to another file.
*1 There is no "Login" log made for SNMPv3.
*2 If the internal storage is formatted, all the log entries up to the time of the format are deleted and a log
entry indicating the completion of the format is made.
*3 Access Violation indicates the system has experienced frequent remote DoS attacks involving logon
attempts through user authentication.
*4 The first log created after the power is turned on is the "Firmware: Structure" log.
Eco-friendly Log Items Log Type Attribute Content
Main Power On Main Power On Log of when the main power switch is turned on.
Main Power Off Main Power Off Log of when the main power switch is turned off.
Power Status Transition
Result
Power Status Transition
Result
Log of the results of transitions in power status.
Job Related Information Job Related Information Log of job related Information.
Paper Usage Paper Usage Log of the amount of paper used.
Power Consumption Power Consumption Log of power consumption.
You can download the logs recorded on the machine as a CSV file.
1. Log in to the machine as the machine administrator from Web Image Monitor.
Logging in to the Machine as an Administrator
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Eco-friendly Log Information Items
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Downloading the Logs

2. Click [Configuration] on the [Device Management] menu.
3. On the "Configuration" screen, click [Download Logs] in the "Device Settings"
category.
4. Select the log type on "Logs to Download", and then click [Download].
The downloaded log files are stored in the "Download" folder.
Security Logs: Downloads both job logs and access logs into a single file.
Security Logs (Job Log): Downloads job logs only.
Security Logs (Access Log): Downloads access logs only.
Eco-friendly Logs: Downloads eco-friendly logs only.
5. Log out of the machine, and then exit the Web browser.
When a log is downloaded successfully, "Download completed." will appear in the last
line of the log file.
The job log and access log are downloaded as one file aligned in the order of the log IDs.
After downloading logs, delete all logs.

Downloaded logs contain data of completed jobs recorded up to the time you click
[Download]. The "Result" field of the log entry for uncompleted jobs will be blank.
Download time may vary depending on the number of logs.
If an error occurs while the CSV file is being downloaded or created, the download is
canceled and details of the error are included at the end of the file.
Downloaded log files use UTF-8 character encoding. To view a log file, open it using an
application that supports UTF-8.
The machine administrator must manage downloaded log files appropriately.
Number of logs that can be kept on the machine

Maximum numbers of logs that can be stored in the machine are as follows:
Log types Maximum number of logs
Job logs 4,000
Access logs 12,000
Eco-friendly Logs 4,000
If the number of logs that can be stored on the machine exceeds the limit and new
logs are generated, old logs are overwritten by new ones. If logs are not
downloaded periodically, it may not be possible to record the old logs onto files.
The example below shows when the number of stored logs exceeds the maximum
and old logs are overwritten.
When the oldest two access logs are overwritten by the newest two access logs,
the downloaded logs lack the log IDs.
Check the message in the last line of the downloaded logs to determine whether
overwriting occurs or not while the logs were downloading. The messages are
shown below:
When overwriting did not occur:
Download completed.
When overwriting occurred:
Download completed.
A part of the logs before Log ID XXXX does not exist anymore.
(The logs before "Log ID XXXX" are deleted.)
Order of printer job log and access log

Print log entries are recorded before the login entry is recorded in the access log.
Details of jobs (reception, processing, output of the jobs' data, and so on) are recorded
as single entries.
When the machine receives a print job, it creates a log ID for the job and records
information about data reception in the job log. (1)
The machine then creates a log ID for the authentication information and records it in
the access log of login. (2)
Log related to job data processing is added in the job log created first. (3)
In the end, it creates a log ID for logout entry and records it in the access log. (4)
In the result, when downloading job log, access log of login, and access log of logout,
they are aligned in this order.
You can delete all logs recorded on the machine.
[Delete All Logs] appears when one of the job log, access log, or eco-friendly log is set to
[Active].
Deleting all logs using the control panel
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Deleting All Logs

1. Log in to the machine as the machine administrator on the control panel.
Logging in to the Machine as an Administrator
When custom-privileges administrators are registered, you can log in to the
machine as a custom-privileges administrator with the Data Management privilege
as well.
Logging in to the Machine as a Custom-Privileges Administrator
2. On the Home screen, press [Settings].
3. Press [System Settings].
4. Press [Settings for Administrator] [Data Management] [Delete All Logs].
5. When the confirmation dialog is displayed, press [Yes].
6. When the confirmation dialog is displayed, press [Exit].
7. Press [Home] ( ), and then log out of the machine.
Deleting all logs using Web Image Monitor