Ricoh Streamline NX Service manual

Technical Bulletin PAGE: 1/26
Reissued: 28-Jun-16
Model: Streamline NX
Date: 5-Apr-12
No.: RD639001o
RTB Reissue
The items in red italics have been added.
Subject: Release Note: RICOH Streamline NX
Prepared by: K. Ogawa
From: Solution Support Sec., Solution Engineering Department.
Classification:
Troubleshooting
Mechanical
Paper path
Product Safety
Part information
Electrical
Transmit/receive
Other ( )
Action required
Service manual revision
Retrofit information
Tier 2
This RTB has been issued to announce release information for RICOH Streamline NX.
The released module is distributed to each region by DVD, and will not be uploaded to the
website.
Note: Definition of Availability of RFU via @Remote
“Available”: The firmware can be updated via RFU or SD card.
“Not available”: The firmware can only be updated via SD card.
Version
Modified Points or Symptom Corrected
2.6.2
Application versions included in this release:
ADM
AAM
SFM
SPM
RG
Client Tool
PC
Appli
cation
2.6.2.0
2.6.1.0
2.6.1.0
2.6.2.0
2.6.1*
Build
id:I2016
060313
1216
1.3.2*
Version
Program No.
Effective Date
Availability of RFU
2.6.2
-
June 2016
-
2.6.1
-
May 2016
-
2.6.0
-
February 2016
-
2.5.1
-
September 2015 production
-
2.5.0
-
July 2015 production
-
2.4.1
-
April 2015 production
-
2.3.1
-
November 2014 production
-
2.3.0
-
October 2014 production
-
2.2.1.0
-
Dec 2013 production
-
2.2.0.0
-
Nov 2013 production
-
2.1.2.0
-
June 2013 production
-
2.1.1.0
-
April 2013 production
-
2.1.0.0
-
March 2013 production
-
2.0.1.0
-
October 2012 production
-
2.0.0.0
-
July 2012 production
-
1.3.2.0
June 2012 production
-
1.3.1.0
-
April 2012 production
-
1.3.0.0
-
March 2012 production
-

Technical Bulletin PAGE: 2/26
Reissued: 28-Jun-16
Model: Streamline NX
Date: 5-Apr-12
No.: RD639001o
SDK
Appli
cation
-
-2.6.1.0
(For MFP)
-2.6.1.0
(For LP)
-2.6.1.0
(4.3inch panel
printer)
-2.6.1.0
(for SOP)
2.6.1.0
(For MFP)
-2.6.1.0
(For MFP)
-2.6.1.0
(For LP)
-2.6.1.0
(4.3inch
panel printer)
-2.6.1.0
(for SOP)
Client Tools are not included on the SLNX product DVD. Client Tools can be
downloaded from the firmware download site.
Fixed:
1. Administrator Manager screen is frozen.
1-1. If a user checks the ”Copy Preferences”radio button in the ADM Web UI’s “Screen
Settings” and then selects any other setting screen, the screen will freeze.
1-2. If a user checks the ” Copy Preferences” radio button in the ADM Web UI’s “Screen
Settings” and selects the “OK” button, the settings will be canceled and not saved.
2. SSO fails from Administrator Manager to the Secure Print Manager Server Web IU.
-SSO from ADM to SPM-S fails, after an overwrite installation of SPM-S is performed.
3. Report Generator’s schedule function does not work after upgrading from v2.6.0 to
v2.6.1.
The schedule function for synchronization and sending e-mails does not work after upgrading
RG v2.6.0 to v2.6.1.
2.6.1
Application versions included in this release:
ADM
AAM
SFM
SPM
RG
Client Tool
PC
Appli
cation
2.6.1.0
2.6.1.0
2.6.1.0
2.6.1.0
2.6.1.0
Build
id:I2016
051712
1848
1.3.2*
SDK
Appli
cation
-
-2.6.1.0
(For MFP)
-2.6.1.0
(For LP)
-2.6.1.0
(4.3inch panel
printer)
-2.6.1.0
(for SOP)
2.6.1.0
(For MFP)
-2.6.1.0
(For MFP)
-2.6.1.0
(For LP)
-2.6.1.0
(4.3inch
panel printer)
-2.6.1.0
(for SOP)
-
*Client Tools are not included on the SLNX product DVD. Client Tools can be downloaded
from the firmware download site.
Client Tool versions included in this release:
RICOH Streamline NX Client Tool V1.3.2.0
RICOH Streamline NX Client Secure Print V1.3.2.0
RICOH Streamline NX Client Delegation Print V1.3.0.0
RICOH Streamline NX Client Accounting V1.3.0.0
Supported models:
-MO-C2
*SLNX v2.6.1 (SOP Optimized mode) does not support the "zero count stop" function
for copying on MO-C2.

Technical Bulletin PAGE: 3/26
Reissued: 28-Jun-16
Model: Streamline NX
Date: 5-Apr-12
No.: RD639001o
-uWVGA device support:
-Lunina-P2 4.3 inch panel (This device is available in Japan only.)
Supported:
Only for Smart Operation Panel-G2 Hybrid Mode (SOP Optimized Mode):
-Panel auto logout timer:
Select whether to enable the panel auto logout timer function. When this function is enabled,
a login user will be automatically logged out if the user does not operate the device for a
specified period of time.
-Screen after Guest login:
It is possible to select which screen is displayed after a Guest user logs in.
1. Home Application
2. Secure Print Manager (for Hotspot)
3. Copy
-Back key availability
The back key provided by the SOP is available in the case of SLNX Hybrid Mode (SOP
Optimized Mode).
-Copy preferences:
ADM supports “Import or Export Settings” for Smart Operation Panel-G2.
-Home Button improvement:
The SOP Home Button (House icon) specification is configurable.
-SFM-E Home improvement:
SFM-E for Hybrid Mode (SOP Optimized Mode) can only have scan projects on SFM Home in
v2.6.0. In v2.6.1, SFM-E for Hybrid Mode (SOP Optimized Mode) can have additional projects
on SFM Home.
-Improved login screen and password field on the operation panel
Improved login screen and password field for Hybrid Mode (SOP Optimized Mode)..
-Improved "Group menu" button display
In the case of SLNX Hybrid Mode (SOP Optimized Mode), the design of the group menu icon
has been improved.
-Improved 'Nach Oben' GERMAN translation on the SFM-E screen
In the case of SLNX Hybrid Mode (SOP Optimized Mode), the name of the button for
returning to the profile's top screen has been changed from "Top" to "Back".
-Support for the Mexico Legal paper size
8 1/2 x 13 2/5 Landscape is available as a scan size for 10.1 inch profiles.
-DisableGuestBuiltinProjectButtonForSOP(This is tool name)
There is a support tool for the Built-in Screen for Guest. It is bundled with SFM-S. The tool
can change the availability of the 5 buttons (Copy, FAX, Scan, SLNX Secure Print, and Print)
on the Built-in Screen for Guest.
-Display ''****'' instead of "Anonymous" on the SOP operation panel as the user name in the
case that the Mask function is enabled.

Technical Bulletin PAGE: 4/26
Reissued: 28-Jun-16
Model: Streamline NX
Date: 5-Apr-12
No.: RD639001o
Common between Smart Operation Panel-G2 Hybrid Mode (SOP Optimized Mode) and
Compatibility Mode (Standard Mode):
Client Tool:
-By changing the Client Tool's property file, the Client Tool can retrieve a specified domain
name from the property file instead of the client PC’s domain name.
Scan and Fax manager:
-Support for larger images for project buttons on the SFM Support screen.
-Profile Copy function has been added.
-A function for converting a profile from WVGA to 10.1 inch has been added.
-The screen size (WVGA / 4.3 inch / 10.1 inch) that a profile is dedicated to is added in
parenthesis after the profile number.
-The Activation Tool now supports the displaying of multiple languages.
-The Streamline NX Scan and Fax Manager service will be restarted automatically if the
service is not in "running" status or the web service cannot respond.
Secure Print Manager:
-Color limited users can select Delete/Cancel in SPM-E.
-Print data compression:
This function can compress print data on the SPM-S side and extract print data from the
SPM-E side. This setting can be configured in the SPM-S Web UI parameter settings.
The default setting is "Do not Perform".
Administration Manager:
-An error notification appears when a prohibited character is used in the ADM built-in user's
password.
-Matching of the LDAP attributes between the ADM and AAM-S Authentication settings.
-ADM v2.6.1 utilizes SAML to use SSO in order to eliminate the risk of spoofing between
servers. Therefore, ADM v2.6.1 or later cannot connect to older versions of other servers
with SSO in order to avoid possible spoofing. Please match the ADM versions and the
versions of the other servers.
Fixed
Authentication and Accounting Manager:
-When a user logs in to a device, a “You do not have the privileges to use this function”
message is displayed for a moment before SLNX is displayed.
-In SLNX v2.6.1, when a device preference that requires the restarting of the device is
applied to a device from ADM, AAM-E will be frozen and an "Out of Service" error message
will be displayed.
-If the "Account is sensitive and cannot be delegated" check box in the "Account" tab in a
user's properties in Active Directory is checked, Kerboros authentication will fail.
-In the case of Kerberos authentication, user authentication will become gradually slower
due to the use of a single thread in AAM-S.

Technical Bulletin PAGE: 5/26
Reissued: 28-Jun-16
Model: Streamline NX
Date: 5-Apr-12
No.: RD639001o
Scan and Fax manager:
-Send To Folder delivery is delayed when performing Kerberos authentication.
-The destination path for the Send To Folder or Send To WebDAV services seem to be
unselected on the operation panel when the startpoint path has been selected.
-Displays the hidden scan paper sizes on uWVGA operation panels.
- Fails to deliver stored inbound Fax documents when the SLNX SDK application starts
running.
-The SSL settings are disabled when performing an overwrite installation of the SFM
Admin Tool with SSL settings.
-SFM may rotate scanned documents to an unexpected orientation when Color or Gray
Scale is selected for the Scan Type setting.
-An error message is displayed on the device operation panel when using the Secondary
server and the Error Notification function is enabled. (Server Edition only.)
-The SFM SDK application is not useable when the "Continue" button is selected right
before the timer count for waiting additions become zero.
-It may not be possible to close dialog boxes when using the Send To RightFax service
plug-in and Required Manual Entry Confirmation is enabled. (Server Edition only.)
- An illegal screen may be displayed when displaying the destination list for the Send To
RightFax service plug-in and Required Manual Entry Confirmation is enabled. (Server
Edition only.)
-When using the “Image Correction” plug-in, delivery will be successful but some page data
may be deleted and not sent.
-When sAMAccountName is set for the Login User Name box, SFM will utilize only
sAMAccountName as the user name. As a result, scanning to another domain destination
folder will fail.
Client Tool
-If a user prints a job from the application after it is started with "Run as administrator",
storing print jobs on the client PC will fail.
-In the case of Kerberos authentication, registration of IP addresses to AAM-S will become
gradually slower.
Other
-An error message will be displayed if an error occurs during DB creation.
-TLS1.2 support.
-Keystore password encryption has been improved.
-MO-C2 support has been added but the zero count stop function for copying is not
supported.

Technical Bulletin PAGE: 6/26
Reissued: 28-Jun-16
Model: Streamline NX
Date: 5-Apr-12
No.: RD639001o
-Support for SQL Always On.
Client Tool
If the client tool fails to start properly, the print spooler will be restarted automatically (the
retry limit is 15 times). When the retry limit is reached, an error message ("RICOH
Streamline NX Client Tool could not be started correctly. Please restart your computer.")
will be displayed.
2.6.0
Application versions included in this release:
ADM
AAM
SFM
SPM
RG
Client Tool
PC
Appli
cation
2.6.0.0
2.6.0.0
2.6.0.0
2.6.0.0
2.6.0.0
1.3.0*
SDK
Appli
cation
-
-2.6.0.0
(For MFP)
-2.6.0.0
(For LP)
-2.6.0.0
(4.3inch panel
printer)
-2.6.0.0
(for SOP)
2.6.0.0
(For MFP)
-2.6.0.0
(For MFP)
-2.6.0.0
(For LP)
-2.6.0.0
(4.3inch
panel printer)
-2.6.0.0
(for SOP)
-
*Client Tool is not included in SLNX product DVD. A Client tool can be downloaded in
firmware download site.
Supported models:
-Support for the following new models has been added:
Model MET-C2abcdeyz (Compatible mode & Hybrid mode) *1
Model LE-C1b (Compatible mode & Hybrid mode) *2
Model GR-C2(Hybrid mode) *3
*1 Support timing is based on the H/W release date.
*2 Support timing is based on the H/W and specific Smart Operation Panel firmware
release timing.
*3 Support timing is based on the Model MET-C2 release date. Firmware update is
required. New firmware version and release date: TBD ）
Supported:
-Advanced UI Support
- Only Hybrid mode.
- Report Generator Improvements
-Optional Report Templates that display US Paper Sizes
-Customizable reports
-Better configuration of schedule report periods
-Backward compatibility (up to SLNX 2.2.1)
- Mask settings for AAM-E and AAM-S have been added for setting all users as
"anonymous", including users who have never used Quota points during the Quota
period.
-ADM, AAM-S Default Instance support
- Vulnerability response:

Technical Bulletin PAGE: 7/26
Reissued: 28-Jun-16
Model: Streamline NX
Date: 5-Apr-12
No.: RD639001o
Encryption of parameters in request data between SPM-E and SPM-S/Client Tool.
(Parameters: User name, Job ID, and Request time)
-Windows 10 support
- Java 8 support
-VMWare vSphere v6.0 support
- HotSpot Enterprise v3 linkage support (v2.6.0 and v2.5.1)
-SFM plug-in activation change from GMP to eDC-i
- Client Tool
From Client Tool v1.3.0, when “Force Value” is applied using “Import Configuration”
button, the value can be changed in “Administrator mode” by using the import function.
- SPM-E(+HDD)
SPM-E(+HDD) v2.6.0 has only been verified to support 07S-14S (GW or GW+).
Function added after SLNX v2.2.1 can be not used in SPM-E(+HDD) v2.6.0. For instance
a delegation function of Client tool, billing code cannot be used.
-Administration Manager:
The ADM installer will not overwrite the keystore and cacerts files if the same file names
exist in the specified folder.
Fixed:
- Report Generator:
- The Quota Report is not generated during a designated week/month but between the
"Reset User Point" timings for both the start and end time of the Quota period.
- Line breaks in the message confirmation dialogue differs between report deletion and
report schedule deletion.
-The value of the decimal part of a cost calculation result will be incorrect if the integer part
consists of 7 or more digits.
-When an upgrade installation to either v2.4.x or v2.5.x is performed, the settings for
disabling SSL 3.0 will not work in RG.
-An error will occur if the "Portecle.bat" file is executed via "Run as Administrator".
-Administration Manager:
-When using the "Batch Configuration function" with SLNX v2.5.x, an unnecessary waiting
time occurs between each template application.
-Authentication and Accounting Manager:
-The Quota Group Administrator cannot enable Usage Limit Management in the user
properties when additional points are given to the user at the same time.
-If round robin DNS is used, AAM-S caches the IP addresses of the KDCs it cannot
successfully connect to. AAM-S will not try connecting to those cached IP addresses until
AAM-S fails to connect to all other KDCs.
-"Next Execution Time" for User Point Reset in Quota Group Management is not displayed
correctly.
-When a print job's document name exceeds 256 characters, the recode is not registered
in the AAM-S job logs.

Technical Bulletin PAGE: 8/26
Reissued: 28-Jun-16
Model: Streamline NX
Date: 5-Apr-12
No.: RD639001o
-The behavior that causes an unnecessary "ERR_69_001" error message to be registered
in the AAM-S debug logs has been fixed.
-Scan and Fax manager:
- It is not possible to start scanning from the metadata screen after changing settings in
SFM AdminTool's General Settings.
-Optimize the number of retries for Inbound Fax document delivery.
-Kerberos authentication fails when the destination's alias hostname set in the KDC is
different from the server name entered for the destination path in the SFM AdminTool.
- Simplified Chinese text cannot be recognized in searchable PDFs created by the PDF
Converter(Enhanced) filter.
- The PDF Converter(Enhanced) filter fails to create searchable PDFs that include some
tables.
- The PDF Converter(Enhanced) filter fails to create searchable PDFs that include over
150 pages.
- The PDF Converter(Enhanced) filter creates PDF files that are not compliant with PDF/A-
1a or PDF/A-1b when either is selected.
- When updating SFM-S, the isapi log size becomes large.
- When importing project data from an older version, the tab order will be changed in the
filter menu.
- When a double-sided document is scanned, the back side is rotated to unexpected
orientations. This fix is dependent on specific Java VM versions. Please be sure to update
Java VM accordingly.

Technical Bulletin PAGE: 9/26
Reissued: 28-Jun-16
Model: Streamline NX
Date: 5-Apr-12
No.: RD639001o
Model
Java VM version
AL-C2
10.20.05
AT-C3
10.20.05
AP-C3
10.20.05
MT-C5
10.20.05
GR-C1
10.20.05
MO-C1
10.20.05
S-C5
10.20.05
K-C4
10.20.05
CH-C1
11.26.04
CH-C1 pro
11.26.04
MET-C1ab
11.26.04
MET-C1cde
11.26.04
MET-C1yz
11.26.04
OR-C2
11.26.04
BR-C1
11.27.00
Gim-MF1
11.26.04
Z-C2
12.12.06
Cor-C1
12.11.04
Leo-C1
12.12.06
Other
-Even though the SSL setting is enabled on the device, the certificate validation will be
ignored by ADM.
Smart Operation Panel-G2 devices that support the Air Print function have the function set as
"Active" by default. SSL is set as "On" by default and a certificate is created automatically. In
this case, ADM v2.5.x or earlier requires the certificate for the SSL connection per device. If
the certificate is not imported into ADM, the SSL connection will fail. Because devices that
support the Air Print function have been released, from ADM v2.6.0, the specification has
been changed and certificate validation is not conducted in order to avoid connection failures
to devices that have the function.
2.5.1
Application versions included in this release:
ADM
AAM
SFM
SPM
RG
Client Tool
PC
Appli
cation
2.5.1.0
2.5.1.0
2.5.0.0
2.5.0.0
2.5.0.0
1.2.1*
SDK
Appli
cation
-
2.5.1.0
(For MFP)
2.5.0.0
(For LP)
2.5.1.0
(4.3inch panel
printer)
2.5.0.0
(For MFP)
2.5.0.0
(For
MFP/LP)
-
*Client Tool is not included in SLNX product DVD. A Client tool can be downloaded in
firmware download site.
Supported models:
-Support for the following new models has been added:
Model GR-C2(Compatible mode only)
Model BR-P1
Supported:
-Authentication and Accounting Manager:
-The search function is available when assigning a Quota group to "Quota Group

Technical Bulletin PAGE: 10/26
Reissued: 28-Jun-16
Model: Streamline NX
Date: 5-Apr-12
No.: RD639001o
Administrator".
(AAM-S Web UI --> Configuration --> User Settings --> User property).
-AAM-S supports round robin DNS in the case that AAM-S and the PC Client Tool exist
on different domains.
Fixed:
- Secure Print Manager:
-A device may reboot when a user is logged out with "Anytime" setting for the "Cancel
processing jobs at logout" function.
Other:
-Client Tool
-Print jobs stored on Client PCs are made more secure via the following security
enhancements:
1. Encryption scheme
2. Files names that are hard to guess
-Document names can be masked when E2EE is used.
-The "Everyone" access privilege has been removed from the program installation
folders.
2.5.0
Application versions included in this release:
ADM
AAM
SFM
SPM
RG
PC Application
2.5.0.0
2.5.0.0
2.5.0.0
2.5.0.0
2.5.0.0
SDK
Application
-
2.5.0.0
(For MFP)
2.5.0.0
(For LP)
2.5.0.0
(For MFP)
2.5.0.0
(For MFP/LP)
-
Supported models:
-Support for the following new models has been added:
Model Z-P2
-Regarding which models support which functions, refer to the “Precondition chart for
SLNXv2.5.0.xlsx” file for detailed information released by marketing section.
Supported:
-Billing Code
Enable this to visualize costs by choosing “Customer name (Billing code)” and “Project
name (Matter code)”. This meets demands for grasping usage on reports for every
project, not every section.
-LP Follow-Me Print
Enables print job selection in SPM-E on 4.3-inch panel LP devices.
-Serverless OCR
Supports serverless workflows like GlobalScan NX. This is useful for lessening the amount
of servers in an environment when required. It provides a PDF with Device OCR function
by using the device’s OCR function.
-SFM error message e-mail notification
In addition to the current SFM e-mail notification function, detailed error information can
be included in the notification e-mail.

Technical Bulletin PAGE: 11/26
Reissued: 28-Jun-16
Model: Streamline NX
Date: 5-Apr-12
No.: RD639001o
Administrators can select the message destination: “Login user” and “Administrator”.
-Client Tool
- Roaming print( Store in Client PC (Do not use SPM Server))
A roaming print function is supported in addition to “Store in Client PC (Do not use
SPM Server)”.
By configuring some server path in Client Tool, a user can submit and release print
jobs to multiple locations.
-Improvement to USB accounting
-When using Client Secure Print via the standard TCP/IP port or USB, logs will be
registered to AAM-S.
Work with PKI module:
*The PKI module needs to be customized to suit each customer's specific environment.
Therefore, customization requests to RCL will be required.
-Support for alphanumeric software keyboard card PIN input
When a card that requires PINCODE verification is detected, the "Card PINCODE Entry
Dialog" will appear. Not only numbers, but letters and symbols can be input as a
PINCODE via the soft keyboard when a user swipes their PKI card.
-Client Tool
- End to End Encryption (Store in SPM Server)
This can be used in situations where customers want to use SPM-S for secure print
management and require the encryption of jobs sent from clients to print servers.
Preconditions:
-Client Tool (Client Secure Print option) is needed as a module for End to End
Encryption.
-SPM-S and the PKI module are required.
Fixed:
- Secure Print Manager:
-If the failed to access to DB during the print data sending, the jobs of printing status is
remained although the print is success. Also, the jobs cannot delete or print.
-When using SPM(+HDD) on device of uWVGA panel, the sort will be descending order
under the below condition.
- Sort condition is the ascending order and "Date/Time".
- Check the job list after log in to device
-Scan and Fax manager:
-When a details view of job is displayed, Keyboard input focus exists in the text box for
search string although it is grayout.
-Send To Folder fails if SFM fails to get a service ticket for Kerberos authentication from
one KDC although there are multiple KDC servers.
-Improve the security vulnerability process(directory traversal).
-Editing a project fails after "Divide Email" function in Service screen moves to "Hidden
Items" section.

Technical Bulletin PAGE: 12/26
Reissued: 28-Jun-16
Model: Streamline NX
Date: 5-Apr-12
No.: RD639001o
-Authentication and Accounting Manager:
- Default conversion rate and rule for Quota Group can be specified.
- Conversion rate and rule category name for Quota Group can be modified during
operating.
-Report Generator:
-The simplex value is displayed to minus on the report under the below condition.
- Date and time of occurrence of the accounting data is the same.
- User name is the same.
- Jobs property is the same.
2.4.1
Application versions included in this release:
ADM
AAM
SFM
SPM
RG
PC Application
2.4.1
2.4.0.0
2.4.0.0
2.4.1.0_01
2.4.0
SDK
Application
-
2.4.0.0
(For MFP)
2.4.1.0
(For LP)
2.4.0.0
(For MFP)
2.4.0.0
(For MFP/LP)
-
Supported models:
-Support for the following new models has been added:
Leo-P1, Leo-C1, BE-C2
-Regarding which models support which functions, refer to the “Precondition chart for
SLNXv2.4.0.xlsx” file for detailed information.
Supported:
-Quota Group Management and Zero Count Stop function
This function provides quota group management and applies the zero count stop function
based on the quota settings.
-Language preference setting
Selected languages can be managed per user. For customers with many users that use
different languages, the language displayed on the devices can be switch to each user’s
preferred language.
-Serverless Scan to Mail / SMIME Mail
Serverless scan (sending mail) is provided in v2.4. This can reduce the service cost of
maintaining scan servers and lessen the burden on network traffic in customer environments.
-Web Server Vulnerability (Disable Cache)
Use this function for enhanced security.
-Web Server Vulnerability (Add “Secure” and “HttpOnly” to cookies)
Use this function for enhanced security.
-Brute forcing protection
Use this function for enhanced security.
-Web Server Vulnerability (Disable Embedded Web Application)
Use this function for enhanced security.
-Print job name mask on print queue

Technical Bulletin PAGE: 13/26
Reissued: 28-Jun-16
Model: Streamline NX
Date: 5-Apr-12
No.: RD639001o
Enable to encrypt the print job names for print data stored in SPM-S. It will take a maximum of
5 minutes to reflect the mask settings in the SPM-S queue.
-Print job name encryption on DB
Enable to encrypt the print job names in the SPM-S database.
-Hide scanned job name
Enable to mask the print job names in the job log list.
-Extend user name length from 10 to 128 characters.
-Life Cycle Management
* Revisions to the schema information documentation for Report Generator.
・ Custom reports generation
・ Server capacity increase
・ Solution Lifecycle –Upgradability
・ Solution Lifecycle –Device Support
Work with PKI module:
*The PKI module needs to be modified to suit each customer's specific environment.
Therefore, modification requests to RCL are required.
-Client Secure Print without SPM-S
Client Tool (Client Secure Print Option) V1.1.x provides Secure Print without SPM-S
mode.(Preconditions)
•Only Client Tool (CSP) V1.1.x provides this function.
•Client Tool (CSP) V1.1.x needs to be used with Kerberos authentication set as ON.
•SPM-E requires the PKI module when Kerberos authentication is set as ON.
* Refer to the “Precondition chart for SLNXv2.4.0.xlsx” file for detailed information.
•“Desktop Client Print Job High Availability Mode” needs to be set as ON in the ADM
configuration.
-Remote configuration (Java under 128-bit)
Enable an ON or OFF option for switching SSL communication for Java SDK applications
to under 128-bit encryption. (Default setting is OFF.)
-Remote configuration (Extended APDU)
Enable switching Extended APDU to either ON or OFF. (Default setting is OFF. ）
-Decolorizing Print Jobs (Forced Monochrome)
The quota rules set in AAM-S will be applied to printing via Platy as well.
Fixed:
Administration Manager:
-If a Device Batch Configuration Policy that includes a Device SDK template is
executed, the Device SDK template will fail to be applied and the Policy will be stopped.
Note: Because the Device SDK template fails before the Device SDK files are sent to
the device, the device will not enter an invalid status.
-Regarding "contents of ticket" in the "Helpdesk Integration" function in SLNX v2.4,
only an IP address can be used as the value for "device ID" in the ticket.
From SLNX v2.4.0, not only an IP address but also a host name can be used for
"device ID".
Scan and Fax manager:

Technical Bulletin PAGE: 14/26
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Model: Streamline NX
Date: 5-Apr-12
No.: RD639001o
-If the DN includes the "&" character, the user will fail to access the project configured in
the ACL function.
-If the customer uses a capital letter in the FQDN domain name, if a user
selects an SFM project on the device panel, authentication for the SFM project will fail.
-If a user operates "Send to Me" or "Send to Home Folder", if another user operates the
same project on the same MFP, there is a possibility that the second user's job(s) will
be delivered to the first user’s email address.
-When SFM-S performs the Kerberos authentication process for multiple jobs at the
same time, the Send To Folder process will fail.
-An error message was displayed when opening the device list screen via the secondary
delivery server's AdminTool.
Authentication and Accounting Manager:
-PIN codes are not included in exported .csv files.
-In the case of Kerberos authentication and round-robin environments, authentication
may fail.
-For LPs (12A or earlier models), AAM-E cannot register AAM-S extend field information
(Extension 1-10), cost center and department to accounting logs.
-If AAM-LCS is used, guest users may be locked out on the external authentication
server.
Secure Print Manager:
- DB access has been sped up by data refactoring, causing error message 452 to be
displayed when the DB load becomes too high.
-The software would occasionally stall when installing SPM (+HDD) v2.2.0.0 to Methis
devices.
- If access failed when attempting to send print data, the jobs remained in the DB with
a"Jobstatus=2" status.
-When there are multiple SPM-S installations, duplicate job deletion logs are registered
automatically by each server.
Client Tool:
- The print data storage location has been changed to the system data folder specified
when installing the Client Tool.
Default path: C:\Program Files\Ricoh\DesktopAgent\data.
Report Generator:
-When using IE11 on a server OS, if the "IE Enhanced Security Configuration" setting is
"On", when changing to the login screen from the admin screen, a "about:blank" warning
will be displayed.
-When displaying a list of reports by category for each date, the categories will not be
sorted.
-The vocabulary used in parts of the RG user interface has been improved.
-When the AAM DB and RG DB are synchronized, the extended fields require case
sensitivity.
-When the AAM DB and RG DB are synchronized, the user does not require sysadmin
privileges.
-If the name of the data path used for installing RG was too long, it was not possible to log
in to RG.
- An RG UI configuration option has been revised in "Connection setup to AAM database /
ADM database" as follows:
"Use same Instance as RG (If not checked, Linked Server will be created)"
-In the RG UI, the term “10,000” was changed to “10000” in the “Maximum lines in a report”
setting because the configuration failed to recognize “10,000”.
- If there was an attempt to send a created report to an email address but the email
settings were not configured, an error message was not displayed.

Technical Bulletin PAGE: 15/26
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Model: Streamline NX
Date: 5-Apr-12
No.: RD639001o
- If a character besides a number was entered in the port number settings, an error
message was not displayed.
-A function has been added that checks the amount of characters in email addresses.
- When RG cannot recognize the paper size in AAM-S database, data could not be
synchronized. This will no longer occur and the unknown paper size is counted as small.
Other :
-Security measure for "POODLE" vulnerability.
2.3.1
Application versions included in this release:
ADM
AAM
SFM
SPM
RG
PC Application
2.3.1.0
2.3.0.0
2.3.1.0
2.3.1.0_01
2.3.0
SDK
Application
-
2.3.0.0
(For MFP/LP)
2.3.0.0
(For MFP)
2.3.0.0
(For MFP/LP)
-
Fixed
- ADM License Recovery Function password is fixed (Hidden Function)
- Fails delivery when multiple tiff files are processed by the Image Correction filter when SFM
is running on a native 64-bit OS.
- Unnecessary csv download processing invalidation (SPM-S load reduction for preventing
452 error.)
- Double delete log registration invalidation (SPM-S load reduction for preventing 452 error.)
2.3.0
Application versions included in this release:
ADM
AAM
SFM
SPM
RG
PC
Application
2.3.0.0
2.3.0.0
2.3.0.0
2.3.0.0_15
2.3.0.0
SDK
Application
-
2.3.0.0
(For MFP/LP)
2.3.0.0
(For MFP)
2.3.0.0
(For MFP/LP)
-
Supported:
-Support for new models has been added
- N-C3, MO-C1, Gim-P1, Da-P1, MET-C1, CH-C1Pro(GW+ controller), Cor-C1.
-Additional Support Model for Host system print.
- SLNX support Host system print with 13A or later.
-Microsoft SQL Server 2014
- FireFox ESR24, IE11
- VMware and HyperV
VMware:
- VMWare ESX 4.0/4.1/5.0/5.1.0
- VMWare vSphere 5.5
- VMWare vCenter Site Recovery Manager 5.5
HyperV:
Windows Server 2008 Hyper-V 1.0
Windows Server 2008 R2 Hyper-V 2.0
Windows Server 2012 Hyper-V
Windows Server 2012R2 Hyper-V
-Citrix
- Supports the following edition and version of Citrix:
- XenDesktop 7.5 App/Enterprise/Platinum
- Networkprinter method(using the printer on the virtual PC)
- XenApp 6.5 Enterprise/Platinum
- Networkprinter method(using the printer on the XenApp server and on the client PC)
Target: SPM-S

Technical Bulletin PAGE: 16/26
Reissued: 28-Jun-16
Model: Streamline NX
Date: 5-Apr-12
No.: RD639001o
-Microsoft failover clustering
Microsoft Windows Server2008
Microsof Windows Server2008 R2
Microsof Windows Server2012
Microsoft Windows Server2012 R2
- SFM-S is out of scope.
-Microsoft SQL Server clustering
SQL 2008 （ Standard/Enterprise)
SQL 2008R2 （ Standard/Enterprise)
SQL 2012 （ Standard/Enterprise)
SQL 2014 （ Standard/Enterprise)
- SFM-S is out of scope.
Others:
-Additional languages (Danish, Portuguese, Norwegian and Russian) are supported for UIs
for end users.
Administration Manager:
- Ticketing System (Helpdesk interface) ADM can receive trouble tickets from the
external helpdesk system and ADM will show the error messages on device’s
operation panel.
- Change admin password. The Supervisor Administrator password for MFDs can be
changed in the ADM configuration functions.
- ADM supports basic functions for 3rd vendor devices (MFP/LP) which are capable of
public MIBs. Each region is responsible for testing 3rd vendor devices.
-Store polling log. Allows for the retrieval of “Started” and “Finished” polling results logs.
Also, the results of scheduled or manually triggered device polling is collected.
- ADM will automatically apply a policy if it detects new devices that do not have the policy
applied. Once an administrator adds a new device to the device group, the policy will be
applied automatically.
- When ADM starts to apply a Device Preference policy / a Device Software policy,
maintenance messages will appear in the operation panel’s banner area and the device
will be locked.
- SDK application distribution from ADM with HTTPS
Scan and Fax manager:
- “Logout” button on all SLNX screen. (Standard applications (copy, fax, etc.) are out of
scope.
- Send to CMIS is supported.
- Send to SharePoint(Enhanced) supports to deliver to My site.
- The PDF Stamper filter is supported.
- The OCR and PDF Converter filters support Traditional Chinese as an OCR language.
- The timeout for the OCR process has been adjusted.
- 3 additional OCR languages (Arabic/Vietnamese/Hebrew) have been added in
Enhanced PDF Converter plug-in by activating this option.
- A6 Landscape size can be used as a paper scan size.
- Custom Size can be used as a paper scan size.
- It is possible to select if preview is enabled by default.
- "Mixed Original Sizes" is supported by SFM on MP 301 and MP C305.
- If using Secondary Delivery Server Settings, Administrators can be informed if the
server used for delivery has changed to the secondary server from the primary server.
- Regarding the number of replacement table entries, the max entries for 1 table has
been changed to 700 entries from 500 entries, and the max entries for the total number
of entries for all tables has been changed to 5000 entries from 2000 entries.

Technical Bulletin PAGE: 17/26
Reissued: 28-Jun-16
Model: Streamline NX
Date: 5-Apr-12
No.: RD639001o
- The PDF Converter (Enhanced) filter supports a deskew function.
- Traditional Chinese was displayed in the OCR language list as a default in the PDF
Converter (Enhanced) filter.
- The compression format has been changed from CITT4 to JBIG2 when PDF
Converter(Enhanced) compresses a black and white type file.
- Required free space on the drive has been changed to 2GB when installing the SFM
application.
- The IIS web service log has been rotated.
- The Send to Folder packet size has been made larger.
- The default port number has been changed in the Authentication and Accounting
Manager settings.
- It is possible to refer to the profile ID from the SFM server registered in ADM.
- When the built-in profile is used, projects configured with unavailable function are not
displayed.
- The limit number of registered device has been changed to 2000.
- [ConfigUtil Tool] Skip Service-Select view when there is only one service used in the
project after inputting metadata.
- [ConfigUtil Tool] The timeout value between the SFM AdminTool and SFM server can
be changed.
- [ConfigUtil Tool] Change the packet size when SFM performs “Send To Folder”
Authentication and Accounting Manager:
- Selected attribute Synchronization. Administrator enables to select the each attribute to
synchronize with the authentication server.
-Secondary PIN support (Card authentication + PIN)
-Round Robin Authentication using DNS
-External Keyboard function
-“Count interval” value of account interval for LP was added in AAM Embedded
settings of ADM Web UI.
-If the user name included as the "Authentication Settings Name" in the print data is
longer than 32 bytes, print jobs cannot be printed.
Secure Print Manager:
-Mask job name log.Users can select ON/OFF to mask print job name log and scanned
job name log. Once you select ON, job name logs will not be retrieved as a report.
Fixed
Scan and Fax manager
- Delivery is delayed because of repeated unnecessary attempts to access the domain
controller by the Send to Folder Service.
- PDF is not displayed in the File Format settings and the PDF Converter filter is not
displayed after installation.
- Compressed TIFF format is converted to an uncompressed MMR format when using Auto
Color Select in the Scan Type settings.
- The Barcode Plug-in process loops when it processes a job after redirection by the Flow
Redirect filter.
- The black belt enters the output data when using the Send to Printer service.
- Scan Type changes are not reflected when changing to "Black & White: Text/Photo" from
other types.
- Memory leaking occurs when SFM fails to write logs to system log files.
- Unable to log in to the SFM AdminTool after a scheduled backup is performed.
- A string with parenthesis ( "(" and ")" ) is redundantly registered to a Replacement Table
when the Auto Entry and Using Regex option is enabled.
- An unnecessary folder is made in the SFM install folder when the SFM Windows service

Technical Bulletin PAGE: 18/26
Reissued: 28-Jun-16
Model: Streamline NX
Date: 5-Apr-12
No.: RD639001o
is restarted.
- The "bin\DPL" folder is not deleted when SFM is uninstalled.
- The FTP plugin continuously waits for a reply from FTP Server.
- JavaVM crashes when the starting day of summer time is input to the metadata on a
device with the summer time setting configured.
- A beep sound is not made when pressing down the # button on a device when using
“Mixed Batch” setting as the scan method.
- Update installation fails because of a failure to access the RDPCOMIF.exe file.
- Job logs are not displayed on the device panel when the specified characters are
included in user name.
- Send to SharePoint(Enhanced) supports delivery to My Site.
- Job logs are not displayed on the device panel when the specified characters are
included in user name.
- Displays the same registered device information redundancy in the SFM AdminTool's
Device List.
- Fails to display the ScanSetting screen on the device panel when using the Screen
Customization Tool.
Secure Print Manager:
-The "device direct print" function was added in Streamline NX v2.2.0/v2.2.1.
When using the Direct Print Port (SNX SPM Direct Port), print data remains in the server
queue with the status as "printing" or the spooler service shuts down.
-The "Device direct print" function is ON which was added in Streamline NX
v2.2.0/v2.2.1. When a user information contained in the print data is longer than 32
bytes, print jobs cannot be printed.
-When printing via direct port, if the direct port receives several print jobs at the same
time, there is a possibility that the print data will become corrupted.
-In SPM-E v2.2.0, if the MFP language setting is set to a language not supported by
SLNX, SPM-E will fail to start.
- If SPM-E(+HDD) is configured to use Chinese, some buttons labels in SPM-E(+HDD)
are displayed incorrectly.
-If a card reader is disconnected during printing from a MFP with SLNX installed, SC997
will occur.
-When using the universal printer driver with SPM-E(+HDD), the print data document name
becomes corrupted.
Authentication and Accounting Manager:
-If multiple carets (^) are included in the Search Query for the Card Conversion Method
in Authentication Management, the second or later caret (^) will not be replaced by the
card ID.
-When card authentication is performed, error A1000114 may be displayed on the
device panel and the user will not be able to log in to the device if AAM-S version v2.1.1
or later is newly installed or a version update from 2.1.0 or earlier to 2.1.1 or later is
performed.
-User deletion logs in the AAM-S Web UI are not registered in the AAM-S debug log.
-When a template is re-applied with no changes after a version up, if a new parameter is
added in the new version, ADM applies the parameter as default. The default for "Check
the User Existence on Authentication Server" in the AAM-S template is incorrect if an
ADM version update from 2.0 to 2.1 or later is performed. ("Check the User Existence
on Authentication Server" parameter was added in v2.1.)
-When printing from an LP with SLNX v2.2.1 installed, authentication takes a long time.
Report Generator
- If the Email subject in RG Email settings is left as blank, it cannot be saved.

Technical Bulletin PAGE: 19/26
Reissued: 28-Jun-16
Model: Streamline NX
Date: 5-Apr-12
No.: RD639001o
-A connection leak will occur when clicking the Lookup button in the Report Parameter
settings or when continuously creating a report.
-Even though a Scheduled Report was deleted, RG continues sending e-mails.
-If the date format is listed in the order of 'day, month, year' as it is in German and
Spanish, reports cannot be created.
-When creating an Extended Field report, if 32 or more bytes are used in the Extended
Field Value, the report will be blank.
-When creating a notification containing 3000 or more bytes in the e-mail settings,
notifications cannot be sent via e-mail.
Other
-Security measure for "Apache Struts" vulnerability.
-Security measure for "Apache Commons FileUpload" vulnerability.
2.2.1.0
Application versions included in this release:
ADM
AAM
SFM
SPM
RG
PC Application
2.2.1
2.2.0
2.2.1
2.2.1
2.2.1
SDK Application
-
2.2.1
(For MFP/LP)
2.2.0
(For MFP)
2.2.0
(For MFP/LP)
-
NOTE: Each application version is increased when it has an actual change.
Supported:
None.
Fixed:
Administration Manager:
-ADM cannot apply the SFM-S template, displaying "Device Busy" error.
Authentication and Accounting Manager:
-Unable to output department and cost center based reports properly when AAM-E "Mask"
is enabled.
Secure Print Manager
-When a user performs Secure Print for the first time, the print job might not be stored on
the SPM-S if SPM-S is very busy.
-SPM-S "request" logs do not rotate properly and it results in the SPM-S log being an
unexpected size.
-Garbled characters may be added by SPM-S Print Job Analysis if the print job has no PJL
commands.
Scan and Fax Manager
SFM-S cannot synchronize to 2 or more load balance servers.
Report Generator:
-Unable to output User based report when specifying static "Hostprint" user from RG.
2.2.0.0
Supported:
-Support for new models has been added (OR-C2, BR-C1, and Gim-MF1).
-Windows 2008R2 Server DataCenter Edition is supported.
-Windows 2012 Server Standard/DataCenter Edition is supported.
-VMWare ESX 5.1 is supported
-FireFox ESR 17 is supported.
Others:
-Additional languages (Danish, Portuguese, Norwegian and Russian) are supported for UIs
for end users.
-SLNX language displayed on the device can be selected on the device operation panel when

Technical Bulletin PAGE: 20/26
Reissued: 28-Jun-16
Model: Streamline NX
Date: 5-Apr-12
No.: RD639001o
user log in.
-Easier server certificate replacement (ADM, AAM-S, SPM-S, RG)
Administration Manager:
-ADM now supports Device License Management and Selectable License (Basic, SPM
Option, SFM Option)
-ADM allows SFM-S profile distribution during administrator SFM-S login.
-ADM supports Java VM Downgrade.
-ADM can distribute SSL trusted keystores to AAM-E/SPM-E
-Pre-install self-signed SSL certificate on ADM
-Required remaining HDD size for ADM “Archive Logs” function is changed.
Authentication and Accounting Manager:
-AAM-S supports AD Synchronization for Card ID attribute.
-AAM-S supports user attribute modification for AAM-S local users.
-AAM-S reception role for temporary card management.
-Card Reader PC attachment for AAM-S card management.
-Case Insensitive Option for login user name registration on AAM-S.
Secure Print Manager:
-SPM-S/SPM-E can receive print jobs directly from the host system (without PJL header)
-Cancel all processing print jobs when the user logs out from the device.
-Secure Print on LPs when user swipes the card.
-LAN FAX Driver Support.
-Smart device is now supported.
-HotSpot Enterprise is now supported.
Client Tool:
-Client accounting using client software
-Rule based printing using client software
-Delegation Printing (Dynamic) using client software
-Client Secure Print using client software
Scan and Fax manager:
- The base version of Scan and Fax Manager has changed to GlobalScan NX v2.2.0.
-SFM Send To Email Address Search Settings has configuration for displaying search
results on device.
-SFM supports Send To Exchange plug-in.
-SFM supports Send To FileNet plug-in.
-Default SFM-S profile for 4.3-inch models is added.
-SFM supports creating a self-signed certificate in the “SSL Setting Tool”if the built-in
web server are used.
-Possible to save a custom metadata configured with no value in a data field via the Admin
Tool.
-The image compression type is changed from JBIG2 to CCITT4 if the compression
function is enabled in the Enhanced PDF Converter .
-"xlsx" and "docx" file formats has been added for when the OCR plugin converts file
formats.
-One of the property items for configuring “Send to SharePoint(Enhanced)”has been
changed from [Below the Library] to [Library and Folder Path].
-The OutcomeChoice field which is added from Share Point 2013 service is supported in
“Send to SharePoint(Enhanced)”.
-Delivery with a RightFax user who is not configured to ”NT integrated”can be
performed.
-Configuring a display priority order is available for the user information used in the search
or delivery service in RightFax Plug-in.