Ricoh InfoPrint 4100 TS2 User manual

Operating the InfoPrint 4100
InfoPrint 4100 Models
TS2, TD3/4, TS3, and TD5/6
S550-1298-02

Operating the InfoPrint 4100
InfoPrint 4100 Models
TS2, TD3/4, TS3, and TD5/6
S550-1298-02

Note:
Before using this information and the product it supports, read the information in the Notices
section.
Third edition (November 2011)
This edition replaces S550-1298-02.
Internet
Visit our home page: http://www.infoprint.com
You can send comments by e-mail to [email protected] or by mail to:
Ricoh Company, Ltd.
6300 Diagonal Hwy 002J
Boulder, CO 80301-9270
U.S.A.
This product is or contains commercial computer software and commercial computer software documentation
developed exclusively at private expense. As specified in Federal Acquisition Regulation 12.212 in the case of
civilian agencies and Defense Federal Acquisition Regulation Supplement 227.7202 in the case of military agencies,
use, duplication and disclosure by agencies of the U.S. Government shall solely be in accordance with the
accompanying International Program License Agreement in case of software products and in accordance with the
licensing terms specified in the product's documentation in the case of hardware products.
© Ricoh Production Print Solutions LLC 2007, 2011

Contents
Safety and environmental notices . . . vii
About this publication ........xi
Who should read this publication .......xi
Chapter 1. Introducing the printer....1
Functional areas .............1
About forms and forms path ........2
About the control unit area ........3
About the printer operator panel ......6
About the developer ..........10
About the forms input area and transfer station
area................12
About the printer control panel.......13
About the splicing table .........15
About the transfer station ........16
About the vacuum, stack height, lift pin lever,
and puller controls ...........19
About the fuser entry area ........22
About the forms exit area.........23
About the rear service area ........28
About the power control panel .......29
Operator console ............31
The Main touch panel ..........33
Tabs on the Main touch panel .......34
Buttons on the Main touch panel ......36
Areas on the Main touch panel .......36
User controls .............36
On-screen-display (OSD) controls ......38
Chapter 2. Operator's overview ....41
Operator responsibilities ..........41
Normal operation (Ready status) .......42
Operator intervention (Not Ready status) ....43
Service call procedure ...........44
Chapter 3. Operating the printer ....47
About the power control panel ........47
About the local and remote power controls ....48
Powering on the system ..........48
Powering on the system in local-controlled mode 48
Powering off the system ..........50
Powering off in local-controlled mode ....50
Powering off the system using the Unit
Emergency switch ...........50
Shutting down and restarting the system ....51
Shutting down the system ........51
Restarting the system ..........52
Enabling and disabling protocols .......52
Enabling and disabling pre/postprocessors ....53
Canceling a job .............53
Adjusting the volume of the operator alert assembly 54
Adjusting the touch panel .........55
Reporting printer usage ..........56
Switching printer modes and printer speed ....58
Switching from Duplex to Dual Simplex mode . 58
Switching from Dual Simplex to Duplex mode . 59
Switching printer speeds .........60
Switching between Enhanced Commercial Print
(9pt) and other forms ..........60
Chapter 4. Working with Snapshots . . 61
Viewing Snapshots ............62
Sorting and searching Snapshots .......63
Loading Snapshots ............65
Creating Snapshots ............65
Changing values in Snapshots ........65
Saving changed Snapshots .........67
Deleting Snapshots ............67
Restoring Snapshots ...........67
Chapter 5. Working with forms ....69
Loading forms .............69
Choosing a load procedure ........70
Paper paths .............70
Removing forms............72
Loading tractored roll-feed forms ......72
Loading tractored fan-fold forms ......87
Loading tractorless roll-feed forms .....104
Loading special forms .........116
Switching between tractored and tractorless
forms ...............137
Adjusting the rear paper-edge guide and Dual
Toner Mark/Side Verify Sensor ......146
Checking the tension arm ........147
Splicing tractored forms .........150
Aligning tractored forms ........155
Aligning tractorless forms ........163
Threading a duplex system........166
Setting printer resolution ........178
Setting print registration.........178
Setting printer registration ........182
Non-Process Runout (NPRO) .......184
Advancing forms using NPRO ......184
Advancing one page using NPRO .....185
Checking for front-facing pages ......186
Checking forms alignment ........188
Checking print quality .........190
Unloading the stacker ..........193
Using the printer stacker with a postprocessor . . 195
Verifying synchronized duplex printing for
tractored forms .............195
Special marks .............196
Selecting the Universal Forms Control (UFC)
sensors ..............198
Adjusting the Universal Forms Control (UFC)
sensor ...............199
Using side verify marks .........210
Using registration marks for tractorless printing 211
iii

Using registration marks for top of form . . . 212
Using registration marks for UP3I
synchronization ...........213
Creating user-defined registration marks . . . 214
Chapter 6. Taking care of problems 215
Responding to messages..........215
Operator message codes .........217
Intervention messages .........223
Hard program checks .........228
Status messages ...........229
Clearing forms jams ...........230
Clearing a forms jam when the jam is visible 231
Clearing a forms jam when the jam is not
visible ...............232
Clearing a forms jam in the Stacker .....234
Clearing a forms jams in the Transfer Station,
the Upper Fuser, or the Forms Exit area . . . 236
Clearing a forms jam between Printer 1 and
Printer 2 ..............238
Clearing a forms jam between the printer and a
postprocessing device .........238
Clearing a forms jam in a postprocessing device 239
Clearing the forms path ..........240
Clearing the forms path in the Transfer Station
area ...............240
Clearing the forms path in the Fuser area . . . 241
Clearing the forms path in the Stacker and
Pendulum areas ...........243
Recovering from a forms jam ........243
Suggestions for preventing jams .......245
Traces ................246
Saving traces to USB flash memory devices . . 246
E-mailing traces ...........247
Archiving traces to the hard drive .....247
Print quality problems ..........248
Sudden failures.............250
Problem solving tips ..........250
Chapter 7. Cleaning and Servicing the
printer ..............255
Cleaning the developer area ........257
Cleaning the customer-replaceable corona wires
and developer area ...........258
Cleaning the forms input area ........264
Cleaning the transfer station area.......269
Cleaning the stacker area .........271
Cleaning the buffer/flipper unit .......274
Cleaning the web cooling system .......277
Cleaning the rear service area ........278
Adding fuser oil ............279
Checking the toner collector ........282
Changing the toner collector bag .......284
Changing the developer mix ........289
Checking the fine filter ..........299
Changing the fine filter ..........300
Cleaning the UFC sensor .........304
Cleaning the early drum jam sensor ......305
Cleaning the oiler belt ..........306
Changing the oiler belt ..........309
Checking the absorbent pad in the oil pan....314
Changing the Customer Changeable Developer
(CCD) ................318
Removing the Customer Changeable Developer 318
Installing the Customer Changeable Developer 320
Replacing the customer-replaceable corona wires 323
Adding supplies ............345
Chapter 8. Help topics for the
InfoPrint 4100 operator console . . . 347
Using the help system ..........347
Main touch panel ............348
Logon window .............352
Manage Users window .........353
Frequent Tasks panels ..........353
Snapshot panel ............354
Manage Protocols panel .........355
Cancel Current Job panel ........355
Clear IPDS Buffers panel ........356
Pre/Postprocessors panel ........356
Remote Terminals panel .........357
Activity Entry window (with Feature Code
4565) ...............358
Forms panels .............359
Form Settings panel ..........359
Special Marks panel ..........360
Align Forms panel ..........363
Print Registration panel .........364
Advance Paper (NPRO) panel .......364
Front Facing panel ..........365
Maintenance panels ...........365
Print Samples panel ..........366
Touch Panel panel ...........366
Backup and Recovery panel .......367
Traces panel .............367
Diagnostic panels ...........368
Logs panel (Service only) ........372
Printer Definition panels .........373
Print Quality panel ..........373
Printer panels ............376
Printer Definition Language (PDL) panels . . . 380
Network panels ...........381
Pre/Postprocessors panels ........390
Features panel ............392
Chapter 9. Accessing the printer from
a remote location..........395
InfoPrint 4100 Online Access Web Pages ....395
Login page ..............396
Preferences page ............397
Change Password page ..........397
Status page ..............397
Details page ..............400
Network page .............400
Snapshot page .............400
Snapshots Editor page ..........401
Preventive Maintenance Log page ......402
Error Log page (Service only) ........402
Login History page ...........403
Traces page ..............403
iv Operating the InfoPrint 4100

Microcode Update page (Service only) .....403
Version page .............404
Appendix. Features .........405
Using the Move Mark Forms feature (RPQ 8B3964) 405
Using the Side 2 Verify Disable feature (RPQ
8B4282) ...............407
Using the Dual Toner Mark/Side Verify Sensor (FC
4570/9570) ..............407
Using the Dual Toner Mark/Side Verify sensor
in Duplex mode ...........408
Using the Dual Toner Mark/Side Verify sensor
for same side printing .........409
Using the Signature Page feature (FC 4553) . . . 409
Using the Forms Size Check feature (RPQ 8B4027) 411
8.0" Forms Width Support feature (RPQ 8B5045) 411
Productivity Tracking Feature (FC 4565) ....412
Using the MICR feature (FC 4481 and 9471) for
InfoPrint Models TS2, TS3, TD3/4, and TD5/6 . . 413
Using the Stacker Basket Extension (FC 4775)
feature ...............414
Forms Identification (Bar Code) feature (FC 4464) 417
Adding or changing a form bar code for an
existing Snapshot ...........418
Defining a form bar code for a new Snapshot 419
Loading preprinted bar code forms .....419
Cleaning the forms bar code sensor .....420
Disabling Form Bar Code checking .....421
Problem resolution when using preprinted bar
code forms .............422
Using the Universal Printer Pre- and
Postprocessing Interface (UP3I) (FC 4740) ....422
InfoPrint Manager Operations for AIX feature (FC
4560) on the InfoPrint Controller Operator Console. 423
Enabling the IPDS TCP protocol for the IPM
feature ..............424
Using the InfoPrint Manager Operations feature 424
Using the Commercial Print Support (FC
4940/4941) ..............425
Installing and removing the PTFE Mat and
PTFE wear strips ...........426
Enabling Feature Codes and RPQs ......435
Disabling Feature Codes and RPQs ......435
Uninstalling Feature Codes and RPQs .....436
Notices ..............437
Trademarks ..............439
Index ...............441
Contents v

vi Operating the InfoPrint 4100

Safety and environmental notices
This publication contains safety notices that warn users of situations that could
cause them harm.
Electrical Safety
The printers are inspected and listed by the
. Listing of a product by the National Recognized Testing Laboratory
indicates that the product is designed and manufactured in accordance with
national requirements intended to minimize safety hazards. Remember,
however, that this product operates under conditions of high electrical potentials
and heat generation, both of which are functionally necessary.
National Recognized Testing
Laboratory
SAFE0OES
Fire Safety
Because the forms used in the printer can burn, you should take normal
precautions to prevent fire. These precautions include common-sense
measures, such as keeping potentially combustible materials (for example,
curtains and chemicals) away from the printer, providing adequate ventilation
and cooling, limiting unattended operation, and having trained personnel
available and assigned to the printer.
SAFE0OFS-e
The laser used in the 4100 Models HS2, HS3, MS1, TS1, TS2, TS3,
MD1/ MD2, HD3/HD4, HD5/HD6, TD1/TD2, TD3/TD4, and TD5/TD6
printers complies with IEC 60825-1, IEC 60825-2, EN 60825-1, and
EN 60825-2. The 4100 Models HS2, HS3, MS1, TS1, TS2, TS3,
MD1/ MD2, HD3/HD4, HD5/HD6, TD1/TD2, TD3/TD4, and TD5/TD6
printers are a Class 1 Laser Product that contains five enclosed Class
IIIb InGaN lasers with peak power of 60 milliwatts and wavelength of
405 nanometers. Contained within the printhead, the lasers form
scanning beams focused at the photoconductor.
safe0ol4
High-temperature. Let parts cool at least 15 minutes in this area
before handling.
CAUT0909
CAUTION:
<86>
vii

CAUT0910
<86>
CAUTION:
Carefully hoist the printer to prevent the hoisting slings from touching
the external covers.
CAUTION:
<88> Hazardous moving parts. Keep fingers and other body parts away. Do
not insert your fingers or hands into any rotating, driving, or operating
section during operation.
CAUT0912
Power off the printer and allow the dryer rollers to cool before you
start this procedure.
CAUT0913
CAUTION:
<5> High-voltage is present. Use care while working in this area.
DANGER
DANG0104
DANG0915
<28>
DANGER
The machine requires a dedicated power supply. Be sure to ground
the AC outlet in the specified manner (grounding resistance: 100
Ohm or less).
viii Operating the InfoPrint 4100

<27> Laser radiation is present. Do not stare into the beam.
DANGER
DANG0914
The Ricoh supplies web page contains links to the material safety data sheets for
supplies.
Safety and environmental notices ix

xOperating the InfoPrint 4100

About this publication
This publication provides information on activities you may need to perform if the
Help System is not available. It provides the same information as the Help System.
The models supported by this publication are:
vModels TS2 and TD3/4 with InfoPrint Controller Operator Console
vModels TS3 and TD5/6 with InfoPrint Controller Operator Console
List of abbreviations
Special conventions
The following notation conventions are used throughout this publication:
vWords that appear in messages on either the touch panel or the printer panel
display appear in COMPUTER print. For example:
–CHECK TENSION ARM
vThe words select and selecting refer to the act of touching the touch-sensitive
screen, using the mouse, or using the keyboard as though you were pressing a
switch, choosing an option, or entering data.
vThe following notation is used to indicate the order in which tabs or buttons are
selected to navigate to the desired panel or window: Tab name →Tab name. For
example, selecting Forms →Align Forms displays the Align Forms panel.
vWords that identify switches, indicators, levers, or tab names appear in bold
print. For example:
– Press the Start key.
– Select the Printer Definition tab on the Main touch panel.
vNew terms appear in italics where the term is first defined in the publication.
For example:
– The term forms path refers to the entire route that the forms travel.
Related information
vPlanning for the InfoPrint 4100 Models with the InfoPrint Controller Operator Console
vDesigning Forms for Continuous Forms Advanced Function Printers
vInfoPrint 4100 Models with the InfoPrint Controller Operator Console: Quick Reference
Card
vAdvanced Function Presentation™: Printer Information
vGuide to Advanced Function Presentation.
Contact your marketing representative for information concerning the printer, its
manuals, or its associated licensed programs.
Who should read this publication
This publication is for printer operators using InfoPrint 4100 printers.
This publication describes the general use and routine maintenance of the InfoPrint
4100 printer. Repairs, installation, and maintenance requiring more expertise can
only be performed by trained Customer Support Specialists.
xi

xii Operating the InfoPrint 4100

Chapter 1. Introducing the printer
This section describes the functional areas of the printer and the operator console.
Differences between the functions and features that are available on the different
printer models are noted, as applicable.
Functional areas
This section describes the following areas of the InfoPrint 4100 Printer Models TS2,
TS3, TD3/4, and TD5/6:
vForms path through each printer model for tractored and tractorless forms
vControl Unit
– The Printer 2 control unit, which includes:
- Operator alert area
- Touch panel
- Mouse
- Keyboard
- Power control panel
– The Printer 1 control unit, which includes:
- Operator alert area
- Power control panel
vPrinter operator panel
– Display
– Function keys
– Indicators
vDeveloper area
vForms input area and transfer station area
vTransfer station
vVacuum, stack height, and puller controls
vFuser entry area
vForms exit area and stacker control panel
vRear service area.
vPrinter control panel
vOperator console
– Main touch panel
– Tabs on the Main touch panel
– Buttons on the Main touch panel
– Areas of the main touch panel
– User controls
– On-screen-display (OSD) controls
1

About forms and forms path
Form refers to pages on which the printer can print. Forms can be blank paper,
preprinted paper, cards, or any other printable material, that meets the required
specifications. Paper is a specific fiber-based material used for forms.
The term forms path refers to the entire route that forms travel while they are being
processed. The forms path begins in the forms input area and ends in the forms
exit area.
For simplicity, Figure 1 shows the general forms path when a printer is used for
simplex printing and is using boxed fan-fold forms.
1. Tractors
2. Transfer station
3. Printhead
4. Toner
5. Developer
6. Power supply
7. Forms input area
8. Forms exit area
9. Scuff rolls
10. Backup roll
11. Fuser
12. Hot roll
13. Preheat platen
Note: Note the following differences when a printer runs in simplex mode, uses
forms from a preprocessing device, and has a postprocessing device installed and
enabled:
vForms enter from the right under the printer and then move up through the
forms input area.
2
4
3
5
13
7
8
12
11
9
10
6
g5aud041
1
Figure 1. Forms path through an InfoPrint 4100 printer engine
2Operating the InfoPrint 4100

vThe forms exit the printer to the left directly to the postprocessing device.
Note: Note the following differences when you use a printer for duplex printing:
vIf the printer is Printer 1 in the configuration, the forms exit the printer to the
left from the form exit area directly to the Buffer/Flipper Unit.
If a preprocessing device is installed, the forms enter from the right under the
printer and then move up through the forms input area.
vAt Printer 2, the forms enter from the right under the printer through the urge
unit in the forms input area. They then move up through the forms input area.
If a postprocessing device is installed and enabled, the forms exit the printer to
the left directly to the postprocessing device.
About the control unit area
The touch panel, mouse, keyboard, power control panel, and operator alert
assembly are in the control unit area.
1. Operator alert assembly
2. Touch panel and operator console
g5aud011
1
2
3
4
5
6
Figure 2. Control unit area
Chapter 1. Introducing the printer 3

3. Power control panel
4. Control unit
5. Printer engine frame
6. Printer operator panel
About the operator alert assembly
The operator alert assembly is located at the base of the operator alert light at the
top of the control unit. The Volume Control knob adjusts the volume of the
operator alert assembly. The volume can be turned completely off.
The operator alert assembly consists of a built-in operator alert light and buzzer
and a volume control knob.
About the operator alert lights
Operator alert lights
The operator alert light has the following meanings:
Table 1. Meanings of operator alert light`
Machine State Light Audible Warning
Online, ready to print
The system will print when data is
received from the host.
Green None
Stop was pressed
In diagnostic mode
Offline printing
The system was made not ready by
the operator or CE. The system
cannot print data from the host. All
safety interlocks are normal.
Amber None
OK to add toner. System is still
printing
You can add toner without stopping
the printer.
Flashing Yellow None
Error condition
The printer has stopped, and cannot
continue without intervention.
Flashing Amber
Touch the touch panel to make the
light stop flashing.
Short duration and periodic.
Touch the touch panel or press any
key to stop the alarm.
About the touch panel
The touch panel provides a touch-sensitive interface to the printer.
About the mouse
You can use the mouse to navigate around the touch panel instead of touching the
screen with your finger. Use the left-click button to activate a push button or make
a selection on the screen.
4Operating the InfoPrint 4100

About the keyboard and USB flash memory device
The keyboard sits on a sliding shelf below the touch panel. You can use the
keyboard to enter data.
The USB port on the left side of the keyboard allows a USB flash memory device
(or key) to be inserted. You can use this to restore Snapshots and configuration
settings. See the Planning and Configuration Guide for more information.
Note: The supported USB flash memory device is Feature Code 4660 (USB Flash
Memory Device).
About the power control panel
On Printer 1, the power control panel provides power control for the Printer 1
control unit and the printer engine. On Printer 2, the Power Control Panel provides
direct power control for the Printer 2 control unit and the printer engine and
remote power control for Printer 1.
Figure 3. An example of one type of USB flash memory device
Chapter 1. Introducing the printer 5

Selecting This Control: Does This:
Control Unit Local/Remote Switch Establishes where control unit power is controlled.
On Printer 1 - When this switch is in the Local position, the Printer 1
control unit is powered on and off by the Control Unit Power On and the
Control Unit Power Off if in Local switches. In the Remote position, the
Printer 1 control unit is powered on and off by Printer 2 control unit
power controls.
On dual simplex printers and Printer 2 of a duplex configuration -
When this switch is in the Local position, the Printer 2 control unit is
powered on and off by the Control Unit Power On and the Control Unit
Power Off if in Local switches. In the Remote position, the Printer 2
control unit is powered on and off by the controlling computer system.
Printer Local/Remote Switch Establishes where printer power is controlled. When this switch is in the
Local position, the printer engine is powered on and off by the Printer
Power On and the Printer Power Off if in Local switches. In the Remote
position, the printer engine is powered on and off by the Control Unit
Power On and Control Unit Power Off If In Local switches on this panel.
Control Unit Power On Switch Powers on the Printer 2 control unit frame or the Printer 1 control unit
frame when the Control Unit Local/Remote switch is set to Local.
Printer Power On Switch Powers on the printer when the Printer Local/Remote switch is set to
Local.
Control Unit Power Off If In Local
Switch
Powers off the Printer 1 control unit when the Control Unit Local/Remote
switch is set to Local.
Printer Power Off If In Local Switch Powers off the printer when the Printer Local/Remote switch is set to
Local.
Emergency Power Off Switch On Printer 1 - When set to Power Enable, the Printer 1 control unit and
printer engine can be powered on by Local or Remote control. Power Off
does an emergency shutdown.
On dual simplex printers and Printer 2 of a duplex configuration -
When set to Power Enable, the Printer 2 control unit and printer engine
can be powered on by Local or Remote control. Power Off does an
emergency shutdown. All power is removed from the system.
Attention: Using the Unit Emergency switch can cause loss of data and
hardware problems. Therefore, you should use it only in an emergency.
About the printer operator panel
The printer operator panel is on the left front cover of the printer. It serves as an
auxiliary display. The printer operator panel may be more convenient to use than
Remote
Remote
Local
Local
Control
Unit
Power
Printer
Power
Power
On
Power
On
Power Off
If In Local
Power Off
If In Local
Emergency
Unit
Power Enable
Power Off
O
I
a23o0062
Figure 4. Power control panel
6Operating the InfoPrint 4100