Ricoh Y406 Quick start guide

Interactive Whiteboard Options
Machine Code:Y406, Y407
Field Service Manual
December, 2015

Symbols, Abbreviations and Trademarks
Symbols, Abbreviations
This manual uses several symbols and abbreviations. The meaning of those symbols and abbreviations
are as follows:
Screw
Shoulder screw
Black screw (TCRU)
Connector
FFC (Flat Film Connector)
Harness clamp
Clip
E-ring
C-ring
Timing belt
Spring
SEF Short Edge Feed
LEF Long Edge Feed
[A] Short Edge Feed (SEF)
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[B] Long Edge Feed (LEF)
Trademarks
Intel and Core are trademarks of Intel Corporation in the U.S. and / or other countries.
Google Chrome and Android are trademarks of Google Inc.
iOS® is a registered trademark or trademark of Cisco Systems, Inc. and/or its affiliates in the United
States and certain other countries.
iPhone, iPad, Mac OS, and Safari are trademarks or registered trademarks of Apple Inc., in the United
States and other countries.
Firefox is a registered trademark of the Mozilla Foundation.
Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be
trademarks of their respective owners.
DisplayPort and VESA are registered trademarks of Video Electronics Standards Association in the U.S.
and/or other jurisdictions.
VGA is a trademark of International Business Machines Corporation in the United States, other
countries, or both.
Crestron and RoomView are trademarks or registered trademarks of Crestron Electronics, Inc.
Microsoft, Windows, Internet Explorer, Excel, and PowerPoint are either registered trademarks or
trademarks of Microsoft Corporation in the United States and / or other countries.
The proper name of Internet Explorer 8 is Windows® Internet Explorer® 8.
The proper names of the Windows operating systems are as follows:
• The product names of Windows 7 are as follows:
Microsoft® Windows® 7 Home Premium
Microsoft® Windows® 7 Professional
Microsoft® Windows® 7 Ultimate
Microsoft® Windows® 7 Enterprise
• The product names of Windows 8 are as follows:
Microsoft® Windows® 8
Microsoft® Windows® 8 Pro
Microsoft® Windows® 8 Enterprise
• The product names of Windows 8.1 are as follows:
Microsoft® Windows® 8.1
Microsoft® Windows® 8.1 Pro
Microsoft® Windows® 8.1 Enterprise
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Microsoft product screen shots reprinted with permission from Microsoft Corporation.
Other product names are the trademarks or registered trademarks of each company.
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TABLE OF CONTENTS
Symbols, Abbreviations and Trademarks.........................................................................................................1
Symbols, Abbreviations................................................................................................................................. 1
Trademarks..................................................................................................................................................... 2
1. Product Information
Product Overview............................................................................................................................................... 7
Controller........................................................................................................................................................ 7
Controller Box........................................................................................................................................7
Capture Box...........................................................................................................................................8
Pen Sensor Kit................................................................................................................................................. 9
Pen Sensor..............................................................................................................................................9
Electronic Pen.........................................................................................................................................9
Points Changed from the Previous Model (Controller Not Mounted)......................................................... 10
Differences from When the D6500 is Used Alone................................................................................... 10
Machine Codes and Peripherals Configuration............................................................................................11
Product List....................................................................................................................................................11
Main Unit............................................................................................................................................. 11
Option..................................................................................................................................................11
2. Installation
Installation Requirements................................................................................................................................. 13
Main Unit Installation.......................................................................................................................................14
3. Replacement and Adjustment
Special Tools.................................................................................................................................................... 15
Controller.......................................................................................................................................................... 16
Controller Box.............................................................................................................................................. 16
SSD............................................................................................................................................................... 17
Reconfiguring the Language Settings................................................................................................ 19
Capture Box................................................................................................................................................. 22
Capture Board............................................................................................................................................. 23
Pen Sensor Kit...................................................................................................................................................26
Receiving Module........................................................................................................................................26
USB Cable....................................................................................................................................................26
4. System Maintenance
System Update................................................................................................................................................. 29
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System Update Procedure...........................................................................................................................29
Export/Import of Application Settings............................................................................................................30
Items Subject to Export/Import...................................................................................................................30
File Type........................................................................................................................................................31
Export Procedure......................................................................................................................................... 31
Import Procedure......................................................................................................................................... 33
Breaking the SSD............................................................................................................................................. 36
Service Mode................................................................................................................................................... 39
Service Mode...............................................................................................................................................39
Points Changed on the Service Settings Menu................................................................................. 39
Outline..................................................................................................................................................40
How to Enter the Service Mode.........................................................................................................40
Device Manager..........................................................................................................................................42
Display Color Patterns................................................................................................................................. 43
Display Touch Keyboard.............................................................................................................................44
Simple CAN Bus.......................................................................................................................................... 44
Initialize Administrator Password................................................................................................................45
Windows Activation.................................................................................................................................... 46
License Activation via the Internet......................................................................................................46
License Activation by Phone...............................................................................................................47
5. Troubleshooting
Error Messages................................................................................................................................................ 51
Error Messages during the System Startup................................................................................................51
Error Messages Related to Drawing Strokes.............................................................................................52
Error Messages Related to Sharing the Screen.........................................................................................53
Error Messages When Saving a PDF File.................................................................................................. 54
Error Messages Related to Configuration..................................................................................................58
Error Messages Related to Web Pages.....................................................................................................60
Error Messages When Using the Device as a Monitor............................................................................ 61
Error Messages Related to File Reading....................................................................................................62
Error Messages Related to Remote Whiteboard Sharing........................................................................ 65
Error Messages Related to Network.......................................................................................................... 67
Error Messages Related to RICOH e-Sharing Box................................................................................... 69
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Error Messages Related to Remote Desktop Software............................................................................. 71
Other Error Messages................................................................................................................................. 73
Error Messages for iPad Application......................................................................................................... 77
Troubleshooting................................................................................................................................................78
Defects in the Display Manual Operation Buttons....................................................................................78
Defects in the Display.................................................................................................................................. 78
Defects in the Capture Board......................................................................................................................78
Defects in the Electronic Pen....................................................................................................................... 79
If the System Cannot Start Up......................................................................................................................... 81
IWB Network Environment Check Tool..........................................................................................................82
Outline.......................................................................................................................................................... 82
Diagnostic Content...................................................................................................................................... 82
How to Use the Tool.................................................................................................................................... 83
Beforehand.......................................................................................................................................... 83
Operation on the Server Side............................................................................................................ 83
Operation on the Client Side............................................................................................................. 86
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1. Product Information
Product Overview
Controller
Controller Box
No. Name
1 WiFi antenna
2 RS232C
3 Ethernet (10/100/1000 Mbps)
4 POWER indicator
5 HDMI
6 RESET button
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No. Name
7 HDD indicator
8 Audio output (line)
9 Audio output (mic)
10 USB2.0
11 USB3.0
12 Power button
13 2.5” SATA HDD tray
Capture Box
No. Name
1 HDMI input
2 Display Port input
3 VGA input
4 USB3.0 output cable
1. Product Information
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