Rimage Professional 3400 User manual

Rimage Professional™ 3400 and 5400N
Diagnostic Tests

2001497_A ©2010, Rimage Corporation
Contents
Diagnostic Tests for the Rimage Professional™ 3400 and 5400N...................................... 1
Access and Select Diagnostic Tests ....................................................................................................... 1
Access Diagnostic Mode...............................................................................................................................1
Select a Diagnostic Test ...............................................................................................................................1
Exit Diagnostic Test Mode ............................................................................................................................2
Perform Diagnostic Tests..................................................................................................................... 2
Test 1 – Solenoid Test Diagnostic ..................................................................................................................2
Test 2 – Cycle Test Diagnostic .......................................................................................................................3
Select Diagnostic Test 2......................................................................................................................................... 3
Cycle 1: Cycle a Disc at the Printer .......................................................................................................................... 3
Cycle 2: Cycle a Disc at the Recorder ....................................................................................................................... 4
Cycle 3: Cycle a Disc between the Recorder and the Printer ....................................................................................... 4
Cycle 4: Cycle Discs at the Carousel......................................................................................................................... 5
Cycle 5: Cycle Discs between the Carousel and the Printer......................................................................................... 5
Cycle 6: Cycle the Lift Arm ..................................................................................................................................... 6
Test 3 – Calibration Test Diagnostic...............................................................................................................6
Test 4 – Sensors Test Diagnostic ...................................................................................................................8
Select Diagnostic Test 4......................................................................................................................................... 8
Lift Motion Detector (LM)...................................................................................................................................... 9
Carousel Motion Detector (CM).............................................................................................................................. 9
Door Sensor (D).................................................................................................................................................... 9
Gripper Plunger Sensor (G) .................................................................................................................................... 9
Output Bin Sensor (O) ......................................................................................................................................... 10
Lift Home Sensor (L)............................................................................................................................................ 10
Carousel Home Sensor (C) ................................................................................................................................... 10
Test 5 – Cycle Carousel Test Diagnostic........................................................................................................11
Test 6 – Cycle Lift Test Diagnostic................................................................................................................11
Test 7 – Currents Test Diagnostic ................................................................................................................11

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Diagnostic Tests for the Rimage Professional™ 3400 and
5400N
This document provides the information needed to access, select and perform all diagnostic tests for the
Rimage Professional 3400 and 5400N. The term “autoloader” is used throughout this document to refer to
these products.
Important! Make sure that the autoloader is not in an error sate before you perform any of the diagnostic
tests. For information about operation and maintenance of the autoloader, refer to the Professional 3400
and 5400N User Guide.
Access and Select Diagnostic Tests
Access Diagnostic Mode
1. Power on the autoloader.
2. Allow the system to initialize. This may take several minutes.
3. Open the front door.
4. Remove any discs from the autoloader.
5. Press and hold the rotate carousel button (button 1) until [00 CHOOSE DIAGNOSTIC] displays on the
operator panel.
Note: Other status messages display on the operator panel while button 1 is being held in. Do not
release the button until the operator panel displays [00 CHOOSE DIAGNOSTIC].
6. Release button 1. The autoloader is in diagnostic mode.
Select a Diagnostic Test
1. Once in diagnostic test mode, press button 1 the same number of times as the test number (indicated in
the test title).
2. Hold button 1 in on the last press for five seconds, or until a new message displays. Release the button to
start the selected test.
For example: To start diagnostic test 3 (calibration diagnostic), press button 1 three times and hold it in
on the third press for five seconds, or until the operator panel displays [03 CAL LIFT LEN 1 DISC IN BIN 1].
Tip: To display each diagnostic test number and name, press button 1 at a rate that is slow enough to
read the test on the operator panel. If you pass the desired diagnostic test, release button 1 and wait
for the operator panel to display [00 CHOOSE DIAGNOSTIC].
Button 2
Button 1
Operator Panel
Control
Panel

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Exit Diagnostic Test Mode
1. If a diagnostic test is currently in process, press button 1 once to stop the test.
2. When the diagnostic test is stopped, press button 1 eight times and hold it in until the operator panel
displays [99 EXITING DIAGNOSTIC].
3. Release button 1. The autoloader exits diagnostic mode.
Note: At the end of diagnostic test 3, the autoloader automatically exits the test and returns to diagnostic
test mode.
Perform Diagnostic Tests
Test 1 – Solenoid Test Diagnostic
This test cycles the solenoid in the lift arm.
1. Make sure the autoloader is in diagnostic test mode. Refer to the Access and Select Diagnostic Tests
section on page 1.
2. Press and hold button 1 until the operator panel displays [01 SOLENOID TEST CYCLE = XXXXXX], where X
is the number of solenoid cycles completed.
3. Release button 1. The test starts automatically.
•The autoloader begins to cycle the solenoid in the lift arm.
•The cycle count advances on the operator panel.
Note: The autoloader continues to cycle the solenoid until you press button 1 to stop the test.
4. Press button 1 once to stop the test and return to diagnostic test mode. The operator panel displays [00
CHOOSE DIAGNOSTIC].

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Test 2 – Cycle Test Diagnostic
This test has 6 cycles. The cycles are determined by whether or not a disc is present and where it is placed in
the autoloader. The cycle beings when the autoloader detects the location of the disc, if present.
Important! Before you begin diagnostic test 2, remove all discs from the autoloader. Make sure that the
printer tray, recorder trays, carousel, and output bin are empty.
Select Diagnostic Test 2
1. Make sure the autoloader is in diagnostic test mode. Refer to the Access and Select Diagnostic Tests
section on page 1.
2. Press button 1 twice and hold it until the operator panel displays [02 CYCLE TEST SETUP DEVICES].
3. Release button 1. The autoloader pauses, allowing you to place media in the appropriate place. Follow
the instructions on pages 3 through 6 for the cycle you wish to perform.
Tip: Once media is placed and the devices are set up for a cycle, press and hold button 1 to display an
option menu on the operator panel. Each option displays for 3 seconds. Release button 1 while an
option is displayed to select the option and begin the cycle. Choose from the following options:
[02 CYCLE TEST EXIT W/O RUNNING]
[02 CYCLE TEST SIM OUTPUT FULL]
[02 CYCLE TEST SIM OUTPUT EMPTY]
[02CYCLE TEST SIM OUTPUT NORM]
Note: The autoloader continues to perform each cycle until you press button 1 to stop it.
Cycle 1: Cycle a Disc at the Printer
1. Select diagnostic test 2. Refer to page 3.
2. Press the printer tray button (button 2) to open the printer tray.
3. Place one disc on the printer tray.
4. Press button 1 to begin the cycle. The operator panel displays [02 CYCLE TEST CHECKING DEVICES].
•The lift arm picks and places the disc at the printer tray.
•The operator panel displays [02 CYCLE TEST CYCLE = XXXXXX], where X is the number of cycles
completed.
5. Press button 1to stop the cycle and return to diagnostic test mode. The operator panel displays [00
CHOOSE DIAGNOSTIC].
6. Remove the disc from the printer tray.
7. Press button 2 to close the printer tray.

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Cycle 2: Cycle a Disc at the Recorder
1. Select diagnostic test 2. Refer to page 3.
2. Open the recorder tray.
Important! Make sure the printer tray is closed.
3. Place one disc on the recorder tray.
4. Press button 1 to begin the cycle. The operator panel displays [02 CYCLE TEST CHECKING DEVICES].
•The lift arm picks and places the disc at the recorder tray.
•The operator panel displays [02 CYCLE TEST CYCLE = XXXXXX], where X is the number of cycles
completed.
5. Press button 1 to stop the cycle and return to diagnostic test mode. The operator panel displays [00
CHOOSE DIAGNOSTIC].
6. Remove the disc from the recorder tray.
7. Close the recorder tray.
8. Repeat steps 1 – 7 for the second recorder tray.
Cycle 3: Cycle a Disc between the Recorder and the Printer
1. Select diagnostic test 2. Refer to page 3.
2. Press button 2 to open the printer tray.
3. Open the recorder tray.
4. Place one disc on the recorder tray.
5. Press button 1 to begin the cycle. The operator panel displays [02 CYCLE TEST CHECKING DEVICES].
•The lift arm begins to cycle the disc between the open recorder tray and printer tray.
•The printer tray opens and closes with each cycle.
•The operator panel displays [02 CYCLE TEST CYCLE = XXXXXX], where X is the number of cycles
completed.
6. Press button 1 to stop the cycle and return to diagnostic test mode. The operator panel displays [00
CHOOSE DIAGNOSTIC].
7. Remove the disc from the printer or recorder tray.
8. Press button 2 to close the printer tray.
9. Close the recorder tray.
10. Repeat steps 1 – 9 using the second recorder.

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Cycle 4: Cycle Discs at the Carousel
1. Select diagnostic test 2. Refer to page 3.
2. Make sure the printer tray and recorder trays are closed.
3. Place discs (Qty. 50) in carousel bin 1.
Important! Make sure that carousel bins 2 and 3 are empty.
4. Press button 1 to begin the cycle. The operator panel displays [02 CYCLE TEST CHECKING DEVICES].
•The autoloader checks all the carousel bins for discs.
•The lift arm picks discs from bin 1 and places them in the output bin. This cycle continues until the
output bin is full.
Note: The output bin holds 8 discs.
•When the output bin is full, the lift arm begins to cycle the discs around the carousel, placing discs in
a bin until it is full.
•The operator panel displays [02 CYCLE TEST CYCLE = XXXXXX], where X is the number of cycles
completed.
5. Press button 1 to stop the cycle and return to diagnostic test mode. The operator panel displays [00
CHOOSE DIAGNOSTIC].
6. Remove the discs from the carousel and the output bin.
Cycle 5: Cycle Discs between the Carousel and the Printer
1. Select diagnostic test 2. Refer to page 3.
2. Select diagnostic test 2. The operator panel displays [02 CYCLE TEST SETUP DEVICES].
3. Press button 2 to open the printer tray.
Important! Make sure that both recorder trays are closed.
4. Place discs (Qty. 50) in carousel bin 1.
Important! Make sure that bins 2 and 3 are empty.
5. Press button 1 to begin the cycle. The operator panel displays [02 CYCLE TEST CHECKING DEVICES].
•The autoloader checks all the carousel bins for discs.
•The lift arm picks a disc from bin 1, places it on the printer tray, and then places the disc in the output
bin. This cycle continues until the output bin is full.
Note: The output bin holds 8 discs.
•When the output bin is full, the lift arm begins to cycle the discs from the printer to the carousel,
placing discs in a bin until it is full.
•The operator panel displays [02 CYCLE TEST CYCLE = XXXXXX], where X is the number of cycles
completed.
7. Press button 1 to stop the cycle and return to diagnostic test mode.
8. Remove the discs from the printer tray, output bin, and carousel.

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Cycle 6: Cycle the Lift Arm
1. Select diagnostic test 2. Refer to page 3.
2. Make sure that the printer tray and recorder trays are closed.
3. Make sure that carousel bins 1, 2, and 3 are empty.
4. Press button 1 to begin the cycle. The operator panel displays [02 CYCLE TEST CHECKING DEVICES].
•The autoloader checks all the carousel bins for discs.
•The lift arm moves in and out of each carousel bin.
•The operator panel displays [02 CYCLE TEST CYCLE = XXXXXX], where X is the number of cycles
completed.
5. Press button 1 to stop the cycle and return to diagnostic test mode. The operator panel displays [00
CHOOSE DIAGNOSTIC].
Test 3 – Calibration Test Diagnostic
This test calibrates the lift arm and carousel.
Note: When diagnostic test 3 is complete, the autoloader automatically exits the test and returns to
diagnostic test mode.
1. Make sure the autoloader is in diagnostic test mode. Refer to the Access and Select Diagnostic Tests
section on page 1.
2. Remove all media from the autoloader. Make sure the printer tray, recorder trays, carousel, and output
bin are free of discs.
3. Press button 1 three times and hold it until the operator panel displays [03 EMPTY CAROUSEL DISC ON
GRIPPER]. The indicator light on button 1 flashes and the system pauses.
4. Place one disc on the lift arm.
Tip: Press the disc into the gripper while pressing the disc release button on top of the lift arm.
5. Press button 1.
•The lift arm moves into position above carousel bin 1.
•The indicator lights on buttons 1 and 2 flash.
•The operator panel displays [03 CAL CAR POS ORIGIN +00000].
Tip: ORIGIN +00000 is the default carousel position when the lift arm is positioned at carousel
bin 1.
•The autoloader pauses.

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6. Check the position of the carousel.
Note: When the carousel is positioned correctly, the disc should not touch any part of the carousel.
a. Manually, lower the lift arm and attached disc all the way into bin 1.
•If the disc touches the carousel at any point, adjust the default carousel position.
•If the disc does not touch the carousel, the default carousel position does not need to be
adjusted. Continue to step 7.
b. Adjust the default carousel position.
•Press button 1 to raise the position measurement displayed on the operator panel. The carousel
adjusts its position to match the measurement.
•Press button 2 to lower the position measurement displayed on the operator panel. The carousel
adjusts its position to match the measurement.
c. Repeat steps a and buntil the carousel position is adjusted correctly.
7. Press and hold button 1 and button 2 for three seconds to save the carousel position measurement.
The lift arm drops the disc into carousel bin 1 and the autoloader automatically begins to take the
following measurements:
Carousel bin top measurement
•The autoloader measures the distance between the top of the lift column and the top edge of the
carousel.
•The operator panel displays [03 CAL CAR TOP O: XXXXX N: XXXXX].
Tip: O: XXXXX is the old carousel top measurement, and N: XXXXX is the new carousel top
measurement, based on the current position of the carousel.
Carousel bin bottom measurement
•The autoloader measures the distance between the top of the lift column and the bottom of the
carousel.
•The operator panel displays [03 CAL CAR BOT O: XXXXX N: XXXXX]
Tip: O: XXXXX is the old carousel bottom measurement, and N: XXXXX is the new carousel bottom
measurement, based on the current position of the carousel.
Gripper plunger length measurement
•The lift arm moves into bin 1 and begins picking and dropping the disc. This cycle continues several
times and the autoloader calibrates the lift arm.
•The operator panel displays [03 CAL GRIPPER 0: XXXXX N: XXXXX]
Tip: O: XXXXX is the old lift arm measurement, and N: XXXXX is the new lift arm measurement.
•The autoloader automatically exits diagnostic test 3 and returns to diagnostic test mode. The
operator panel displays [00 CHOOSE DIAGNOSTIC].

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Test 4 – Sensors Test Diagnostic
This test verifies the functionality of the motion detectors and sensors in the 3400 and 5400N. There are 2
motion detectors and 5 sensors and in the autoloader.
When diagnostic test 4 has been selected, the operator panel displays the following screen:
•Each letter on the bottom row of the screen stands for a motion detector or sensor:
LM: Lift motion detector located inside the left arm
CM: Carousel motion detector located inside the carousel
D: Door sensor located on the front of the autoloader frame
G: Gripper plunger sensor located inside the lift arm
O: Output bin sensor located inside the output bin, on the left side of the autoloader
L: Lift home sensor located at the top of the lift column, inside the autoloader
C: Carousel home sensor located beneath the carousel
•The top row of the screen displays the status of the motion detectors and sensors during each test:
X X: Indicates the various digital valuesfor the lift motion and carousel motion detectors.
Note: These digital values change continuously while the lift arm and carousel are in motion.
0: Indicates that the sensor path is clear or the switch is closed.
1: Indicates that the sensor path is interrupted or the switch is open.
Select Diagnostic Test 4
1. Remove all discs from the autoloader. Make sure the printer tray, recorder trays, carousel, and output bin
are empty.
2. Make sure the autoloader is in diagnostic test mode. Refer to the Access and Select Diagnostic Tests
section on page 1.
3. Press button 1 four times and hold it until the following screen displays on the operator panel:
4. Release button 1.
5. Follow the instructions on pages 9 and 10 for the motion detector or sensor that you wish to test.
Note: When you are finished with diagnostic test 4, press button 1 once to exit the test and return to
diagnostic test mode. The operator panel displays [00 CHOOSE DIAGNOSTIC].
X X X X 0 1 1 1 1
L M C M D G O L C
X X X X 0 1 1 1 1
L M C M D G O L C

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Lift Motion Detector (LM)
The lift motion detector senses when the lift arm is in motion.
When the lift arm is in motion, the operator panel
displays a digital value, signified by ‘X’.
Note: These digital values change continuously
while the carousel is in motion.
Carousel Motion Detector (CM)
The carousel motion detector senses when the carousel is in motion.
When the carousel is in motion, the operator panel
displays a digital value, signified by ‘X’.
Note: These digital values change continuously
while the lift arm is in motion.
Door Sensor (D)
The door sensor is located on the right side of the control panel on the front of the autoloader. It detects
when the front door is open and closed.
1. Close the front door. The operator panel
displays:
2. Open the front door. The operator panel
displays:
Gripper Plunger Sensor (G)
The gripper plunger sensor is located inside the lift arm. It detects when a disc is present on the lift arm.
1. Place a disc on the lift arm. The operator panel
displays:
2. Remove the disc from the lift arm. The
operator panel displays:
X X X X 1 1 1 1 1
L M C M D G O L C
X X X X 0 1 1 1 1
L M C M D G O L C
X X X X 0 0 1 1 1
L M C M D G O L C
X X X X 0 1 1 1 1
L M C M D G O L C
X X X X 0 1 1 1 1
L M C M D G O L C
X X X X 0 1 1 1 1
L M C M D G O L C

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Output Bin Sensor (O)
The output bin sensor is located inside the output bin, on the left side of the autoloader. It detects when the
output bin is full.
Note: The output bin holds 8 discs.
1. Place discs (Qty. 8) in the output bin. The
operator panel displays:
2. Remove the discs from the output bin. The
operator panel displays:
Lift Home Sensor (L)
The lift home sensor is located at the top of the lift column, inside the autoloader. It detects when the lift arm
reaches the top of the lift column.
1. Manually move the lift arm away from the top
of the lift column. The operator panel displays:
2. Move the lift arm to the top of the lift column.
The operator panel displays:
Carousel Home Sensor (C)
The carousel home sensor is located beneath the carousel. It detects the bin position of the carousel.
1. Manually rotate the carousel. When the carousel
sensor detects the “home” position of the
carousel (between bins 1 and 2), the autoloader
beeps and operator panel displays:
2. Rotate the carousel away from the carousel
“home” position. The operator panel displays:
X X X X 0 1 1 0 1
L M C M D G O L C
X X X X 0 1 1 1 1
L M C M D G O L C
X X X X 0 1 0 1 1
L M C M D G O L C
X X X X 0 1 1 1 1
L M C M D G O L C
X X X X 0 1 1 1 0
L M C M D G O L C
X X X X 0 1 1 1 1
L M C M D G O L C

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Test 5 – Cycle Carousel Test Diagnostic
This test continuously cycles the carousel between bins 1 and 3.
1. Make sure the autoloader is in diagnostic test mode. Refer to the Access and Select Diagnostic Tests
section on page 1.
2. Press button 1 five times and hold it until the operator panel displays [INDEX: XXXXX CYCLE = XXXXX].
Tip: INDEX: XXXXX is the top carousel rotation speed. CYCLE = XXXXX is the number of cycles
completed.
3. Release button 1. The test starts automatically.
•The carousel rotates back and forth between bins 1 and 3.
•The cycle count [CYCLE = XXXXX]advances with each rotation.
Note: The autoloader continues to cycle the carousel until you press button 1 to stop the test.
4. Press button 1 to stop the test and return to diagnostic test mode. The operator panel displays
[00 CHOOSE DIAGNOSTIC].
Test 6 – Cycle Lift Test Diagnostic
This test continuously cycles the lift arm in and out of bin 1.
1. Make sure the autoloader is in diagnostic test mode. Refer to the Access and Select Diagnostic Tests
section on page 1.
2. Press button 1 six times and hold it until the operator panel displays [INDEX: XXXXX CYCLE = XXXXX].
Tip: INDEX: XXXXX is the top lift arm speed. CYCLE = XXXXX is the number of cycles completed.
3. Release button 1. The test starts automatically.
•The lift arm moves in and out of carousel bin 1.
•The cycle count [CYCLE = XXXXX]advances with each carousel rotation.
Note: The autoloader continues to cycle the lift arm until you press button 1 to stop the test.
4. Press button 1 to stop the test and return to diagnostic test mode. The operator panel displays
[00 CHOOSE DIAGNOSTIC].
Test 7 – Currents Test Diagnostic
This test sets the current values for the lift arm and the carousel.
1. Make sure the autoloader is in diagnostic test mode. Refer to the Access and Select Diagnostic Tests
section on page 1.
2. Press button 1 seven times and hold it until the operator panel displays [07 TEST CURRENTS 100%].
3. Release button 1.
4. Press button 1 to toggle between the two current values. The operator panel displays [07 TEST CURRENTS
100%] and [07 TEST CURRENTS 80%].
5. Press and hold button 1 to save the 80% or 100% value and exit the test. The autoloader returns to
diagnostic test mode and the operator panel displays [00 CHOOSE DIAGNOSTIC].
Note: The current values are used for all motions while the autoloader is in diagnostic test mode as
well as normal operation mode. The values are stored in temporary memory. The 100% value will be
used after the autoloader has been powered off.

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Support information
Contact Rimage US, Asia/Pacific, Mexico/Latin America: When you contact Rimage Support, please provide:
Web: www.rimage.com/support
KnowledgeBase: http://rimage.custhelp.com
North America: 800-553-8312
Asia/Pacific, Mexico/Latin America: 952-946-0004
•Unit serial number and software version.
•Functional and technical description of the problem.
•Exact error message received.
Contact Rimage Europe: Rimage Corporation reserves the right to make
improvements to the equipment and software described
in this document at any time without any prior notice.
Rimage Corporation reserves the right to revise this
publication and to make changes from time to time in the
content hereof without obligation of Rimage Corporation
to notify any person or organization of such revisions or
changes.
Web: www.rimage.de
Email: [e-mail]
Tel: [phone]
Fax: [phone]