Rinnai 650 User manual

Gas Fireplace
Operation Manual
Models:
Rinnai 650 Gas Fire (RDV600ER)
Rinnai 750 Gas Fire (RDV700ER)

Rinnai 2 RDV 600_700ER OM
Congratulations on the purchase of your Rinnai 650 or 750 Gas Fire. We trust you will have many years of comfort
and enjoyment from your appliance.
IMPORTANT
BEFORE USING THIS APPLIANCE
Before proceeding with the operation or installation read this manual thoroughly and gain a full
understanding of the appliance, to ensure safe and correct use.
This version of the Operation Manual supersedes and replaces all previous issues of the
combined Operation & Installation Manuals Part Number: 12891.
For details on how to install this appliance refer the Installation Manual Part Number: 12903.
This appliance must be installed in accordance with:
• Manufacturer’s Installation Instructions
• Current AS/NZS 3000, AS/NZS 3500 & AS/NZS 5601
• Local Regulations and Municipal Building Codes
including local OH&S requirements
This appliance must be installed, maintained and removed
ONLY by an Authorised Person.
For continued safety of this appliance it must be installed
and maintained in accordance with the manufacturer’s
instructions.

Rinnai 3 RHFE0800F_1000_1500 OM
TABLE OF CONTENTS
Warnings & Important Information 4
Before Using This Appliance ���������������������������������������������������������������������������������������������������������������������������������������������� 4
Regulatory Information ������������������������������������������������������������������������������������������������������������������������������������������������������� 4
Notice to Victorian Consumers ������������������������������������������������������������������������������������������������������������������������������������������ 4
Dress Guard Warnings �������������������������������������������������������������������������������������������������������������������������������������������������������� 4
Mandatory Inspection prior to Installation ������������������������������������������������������������������������������������������������������������������������ 4
Modications. ����������������������������������������������������������������������������������������������������������������������������������������������������������������������� 5
General Safety Warnings ���������������������������������������������������������������������������������������������������������������������������������������������������� 5
Operational Safety Warnings ���������������������������������������������������������������������������������������������������������������������������������������������� 6
Safety Devices ��������������������������������������������������������������������������������������������������������������������������������������������������������������������� 7
About Your Heater 8
General Overview ���������������������������������������������������������������������������������������������������������������������������������������������������������������� 8
Control Panel Operation 9
To Turn ON Your Heater ������������������������������������������������������������������������������������������������������������������������������������������������������ 9
To Turn OFF Your Heater ����������������������������������������������������������������������������������������������������������������������������������������������������� 9
Interruption to Electricity or Gas Supply During Operation �������������������������������������������������������������������������������������������� 9
Restart Procedure After Interruption to Electricity Supply ��������������������������������������������������������������������������������������������� 9
Full Control and Partial Control ����������������������������������������������������������������������������������������������������������������������������������������� 9
Remote Control Operation 10
Remote Control Activation ����������������������������������������������������������������������������������������������������������������������������������������������� 10
Button Functions, Display & Operation ��������������������������������������������������������������������������������������������������������������������������� 10
Lost, Misplaced Or Broken Remote Control ������������������������������������������������������������������������������������������������������������������� 10
Battery Safety ����������������������������������������������������������������������������������������������������������������������������������������������������������������������11
Changing the Batteries ������������������������������������������������������������������������������������������������������������������������������������������������������11
Care & Maintenance 12
Error Codes ������������������������������������������������������������������������������������������������������������������������������������������������������������������������ 12
Cleaning ����������������������������������������������������������������������������������������������������������������������������������������������������������������������������� 13
Normal Operational Characteristics �������������������������������������������������������������������������������������������������������������������������������� 13
Trouble Shooting ��������������������������������������������������������������������������������������������������������������������������������������������������������������� 13
Trouble Shooting Checklist ���������������������������������������������������������������������������������������������������������������������������������������������� 14
Service �������������������������������������������������������������������������������������������������������������������������������������������������������������������������������� 14
Abnormal Flame Pattern ��������������������������������������������������������������������������������������������������������������������������������������������������� 15
CR2450 Button Batteries ��������������������������������������������������������������������������������������������������������������������������������������������������� 15
Installation Checklist 16
Installation Record 17
Contacts 20

Rinnai 4 RDV 600_700ER OM
IMPORTANT
BEFORE USING THIS APPLIANCE
Before proceeding with the operation or installation read this manual thoroughly and gain a full
understanding of the appliance, to ensure safe and correct use.
Failure to carefully read and follow all instructions in this manual can result in equipment
malfunction, re or explosion, property damage, personal injury and/or death.
DANGER: Indicates an imminently hazardous situation which, if not avoided, will result in
personal injury or death.
WARNINGS: Indicates a potentially hazardous situation which, if not avoided, could result in
personal injury or death.
CAUTIONS: Indicates a potentially hazardous situation which, if not avoided, could result in
minor or moderate injury or damage to the appliance. It may also be used to alert against unsafe
practices.
WARNING
REGULATORY INFORMATION
This appliance shall be installed in accordance with:
Manufacturer’s Installation Instructions.
Current AS/NZS 3000, AS/NZS 3500 & AS/NZS 5601.
Local Regulations and Municipal Building Codes including local OH&S requirements.
This appliance has been certied by the Australian Gas Association. The A.G.A. Certication
Number is shown on the data plate.
This appliance MUST be installed, maintained and removed ONLY by an Authorised Person.
For continued safety of this appliance it MUST be installed and maintained in accordance with
the manufacturers instructions.
NOTICE TO VICTORIAN CONSUMERS
This appliance MUST be installed by a person licensed with the Victorian Building Authority.
ONLY a licensed person will have insurance protecting their workmanship.
So make sure you use a licensed person to install this appliance and ask for your Compliance
Certicate. For further information contact the Victorian Building Authority on 1300 815 127.
WARNING
DRESS GUARD WARNINGS
The guard is tted to this appliance to reduce the risk of re or injury from burns and
no part of it should be permanently removed. For protection of young children or the
inrm, a secondary guard is required.
The wire mesh dress guard supplied with this appliance MUST NOT be permanently removed
as it fulls an operational safety function. Additional dress guards including free standing types
may be used in conjunction with, but NOT replace, the dress guard supplied with this appliance.
WARNING
MANDATORY INSPECTION PRIOR TO INSTALLATION
Unpack the heater and check for damage. Immediately report any damage or discrepancies to the
Supplier of the appliance. This appliance was inspected and tested at the time of manufacture
and packaging, and released for transportation without known damage. Upon receipt, inspect
the exterior for evidence of rough handling in shipment. Ensure that the appliance is labelled
correctly for the gas and electrical supply, and/or other services it is intended to be connected to.
For safety and warranty purposes, appliances that may be damaged or incorrect must not be
installed or operated under any circumstances. Installation of damaged or incorrect appliances
may contravene local government regulations. Rinnai disclaims any liability or responsibility
whatsoever in relation to the installation or operation of damaged or incorrect appliances.
Take care when opening or unpacking this appliance. Failure to do so may result in serious injury
or product failure.
Check the label for the correct gas type (refer rating plate, inside the appliance). Refer to local gas
authority for conrmation of the gas type if you are in doubt.
WARNINGS & IMPORTANT INFORMATION

Rinnai 5 RDV 600_700ER OM
WARNING
MODIFICATIONS.
DO NOT MODIFY THIS APPLIANCE.
Modifying from original specications may create a dangerous situation and will void your
warranty. Failure to comply with these instructions could result in a re or explosion, which could
cause serious injury, death or property damage.
DO NOT modify the electrical wiring of this appliance.
If the power cord is damaged or deteriorated it MUST be replaced by an authorised person.
Failure to do so may result in electric shock, re, serious injury or product failure.
Improper installation, adjustments, service or maintenance can cause serious injury, death or
property damage. Such work MUST ONLY be performed by an authorised person.
WARNING
GENERAL SAFETY WARNINGS
This appliance is HEAVY, during installation the use of a mechanical lifting aid is recommended,
noting that improper lifting may result in serious injury.
WARNING: This heater MUST NOT be used if any of the glass panels are damaged.
Flue terminal MUST always vent directly to outdoors. DO NOT extend the ue vertically or
horizontally in ways other than prescribed in this appliance manufacturer’s installation
instructions. ONLY the ue components specied by Rinnai MUST be used.
When considering installation ensure minimum
clearances as follows are adhered to, refer Fig. 1.
Heat radiating from the front of this heater
may over time a󰀨ect the appearance of some
materials used for ooring such as carpet, vinyl,
cork or timber. This e󰀨ect may be amplied if the
air in the room contains cooking vapours, candle
vapours and cigarette smoke, etc. To avoid this
possibility, it is recommended that a mat or
similar protective sheet be placed in front of the
appliance, extending at least 750 mm in front of
the dress guard. Refer to the installation manual
for mantle clearances, additional installation
information and warnings.
This appliance MUST NOT be installed where
curtains or other combustible materials could
come into contact with it. In some cases curtains
may need restraining.
This appliance is NOT intended for use by
persons (including children) with reduced physical, sensory or mental capabilities or lack of
experience and knowledge, unless they have been given supervision or instruction concerning
use of the appliance by a person responsible for their safety.
The appliance is NOT intended for use by young children or inrm persons without supervision.
Young children and the inrm SHOULD be supervised at all times when in the vicinity of this
heater while it is in operation.
The heater MUST NOT be located immediately below a power socket outlet.
A dedicated 230 V earthed 10 Amp power point must be used with this appliance.
Refer to local gas authority for conrmation of the gas type if you are in doubt.
Suitable ONLY for indoor installation.
DO NOT operate this appliance before leak checking hoses and gas cylinder connection.
This heater MUST NOT be used if either of the glass panels are damaged.
NOT to be connected to an LP gas cylinder located indoors.
Please keep this instruction booklet in a safe place for future reference. All dimensions referred
to in these instructions are in millimetres, unless otherwise specied.
750mm
1000mm
150mm* 150mm*
**400mm
*150mm is the minimum clearance from
edge of glass to combustibles.
**400mm is the minimum top clearance from
edge of glass to underside of mantel shelf.
WARNINGS & IMPORTANT INFORMATION

Rinnai 6 RDV 600_700ER OM
OPERATIONAL SAFETY WARNINGS
DO NOT restrict the warm air discharge or place articles on or against this appliance.
This appliance MUST NOT be used for any purpose other than heating.
DO NOT allow anyone to post articles through the louvres.
DO NOT let ammable and combustible materials (such as curtains, etc.), to come into contact with the heater.
750mm
DO NOT spray aerosols in the vicinity of this appliance whilst the heater is operating. Most aerosols contain
ammable gas, which can be a re hazard if used near the heater when it is in use.
DO NOT store ammable materials near this appliance.
DO NOT modify this appliance.
Heat emanating from the front of the appliance may over time a󰀨ect the appearance of some materials used for
ooring such as carpet, vinyl, cork or timber. This a󰀨ect may be amplied if the air in the room contains cooking
vapours or cigarette smoke. To avoid this possibility, it is recommended that a mat be placed in front of the
appliance, extending at least 750 mm in front of the heater.
When the heater is operated for the rst time or after long periods of non use a slight odour may be emitted, this
is normal. However if odours persist switch ‘OFF’ the appliance and contact Rinnai.
Young children should be supervised at all times. Hand or body contact with the warm air discharge louvres and
glass must be avoided.
DO NOT allow anyone to sit on or lean against the appliance.
DO NOT allow young children or the inrm to sleep directly in front of the heater while in operation.
DO NOT remove the Fascia / Dress Guard. The Fascia / Dress Guard is tted to this appliance to reduce the
risk of re or injury from burns and no part of it should be permanently removed. For protection of children or the
inrm, a secondary guard is recommended.
WARNINGS & IMPORTANT INFORMATION

Rinnai 7 RDV 600_700ER OM
A dedicated 230V earthed 10 Amp power point MUST BE USED with this appliance.
DO NOT use power boards or double adaptors to operate this appliance. The heater MUST NOT be located
below a power socket-outlet.
DO NOT unplug the heater while it is in operation or while the fan is still cycling.
DO NOT place containers of liquid above the heater. Water spillage can cause extensive damage to the appliance
and create an electrocution hazard.
DO NOT place articles on or against this appliance.
DO NOT connect to an LPG gas cylinder indoors.
Turn the heater ‘OFF’ after use.
SAFETY DEVICES
Initial start-up
This heater has a one-time start up cycle. Should there be a fault in the heater no more than 3 manual restarts
should be attempted. If the heater still fails to operate a service call will be required. Refer to the “CARE AND
MAINTENANCE” pages; 12 through 15 for further information.
Over Heat Thermistor
Should the heater get too hot during operation, (for example when the air outlet louvres are blocked), this device
will automatically turn the gas o󰀨 and allow the heater to be manually restarted, (automatic re-start will not occur).
Refer to the “CARE AND MAINTENANCE” pages; 12 through 15 for further information.
Over heat Thermal Fuse
In the unlikely event of the Over Heat Thermistor failing or some other fault occurring the Over Heat Thermal fuse
will operate completely shutting the appliance down. This device is a 'one hit' only function, a service call will be
required to reinstate operational ability to your heater. Refer to the “CARE AND MAINTENANCE” pages; 12
through 15 for further information.
Power Failure
Refer to page 10. In the event of power failure or power disruption your heater will shut down completely, manual
restarting will be required. Refer to the “CARE AND MAINTENANCE” pages; 12 through 15 for further
information.
Electric Fuse
The electrical circuits are protected by a fuse. Refer to the “CARE AND MAINTENANCE” pages; 12 through
15 for further information.
Flame Failure Sensing System
These devices within the appliance automatically cut of the gas supply to the burners in the event of a ame failure.
Refer to the “CARE AND MAINTENANCE” pages; 12 through 15 for further information.
Pressure Relief
The burner box glass panel is secured to the burner box via spring loaded pressure relief fasteners.
WARNINGS & IMPORTANT INFORMATION

Rinnai 8 RDV 600_700ER OM
GENERAL OVERVIEW
1Push button control panel Controls appliance operation between Standby and ON modes.
aON / OFF button Controls appliance operation between ON and OFF.
b Standby / ON button: See "Remote Control Operation" on page 10
2Glass Dress Guard (as
part of fascia)
3Flame Window Ceramic log set and burner media or ceramic stone set and burner media
4Warm air discharge vent
5Return Air Vent
6Remote (IR) Control
Receiver Window
(Green Indicator) Flashes during the pilot ignition and glows solid when
pilot is established, going out once heating operation commences. Flashes
to acknowledge remote control inputs.
7Viewing window for error
code display Located behind the fascia. See ERROR CODES on page 12
8Remote (IR) Control
c Standby / ON button: See "Remote Control Operation" on page 10.
d Flame Up / Down
buttons:
See "Remote Control Operation" on page 10.
e Room temperature
display
Displays the current temperature of the room in which the control is located.
See "Remote Control Operation" on page 10.
ba
6
Note: The three sided fascia and ceramic
log set are shown for illustrative purposes
3
2
8
c
d
e
1
5
4
7
ABOUT YOUR HEATER

Rinnai 9 RDV 600_700ER OM
TO TURN ON YOUR HEATER
NOTE
BEFORE PROCEEDING ENSURE THE GAS AND ELECTRICITY ARE TURNED ON.
When the heater is in the OFF condition (the power supply connected and switched ON but the
heater turned OFF) the Red Power Indicator bwill be extinguished. This is normal.
Access the 'Push Button Control Panel' 1. This is located on the
front of the heater at the lower right hand corner.
Step 1. Press ON / OFF button aonce. You will be able to
hear the ignition sparking.
Step 2. The sparking ignition stops when the pilot ame has
been established. The main burner then ignites o󰀨 the
pilot ame and is automatically preset to Stage 5 -
High Flame.
NOTE
FLAME HEIGHT AND FAN SPEED
The relationship between the ame height and fan
speed are preset and can not be independently
adjusted.
Flame Height 1 2 3 4 5
Fan Speed (2
speed only Low Low Low High High
TO TURN OFF YOUR HEATER
To turn the heater ‘OFF’ press the Standby / ON button A once, when the heater is in the OFF state the Red
Power Indicator will be extinguished.
INTERRUPTION TO ELECTRICITY OR GAS SUPPLY DURING OPERATION
Interruption to the power or gas supply will turn your heater OFF, upon resumption of the services the appliance will
need to be restarted. This is a safety feature designed to ensure that un-attended starts do not occur after power
or gas interruptions.
RESTART PROCEDURE AFTER INTERRUPTION TO ELECTRICITY SUPPLY
To restart your heater once power has been restored follow the steps for "To Turn ON Your Heater" as above.
FULL CONTROL AND PARTIAL CONTROL
Full operation of the heater is only possible by using the remote control. In the event of a misplaced or broken
remote control or if the batteries for the remote control are at, this appliance may still be operated in a limited
capacity by using the power ON/OFF button Aof the 'Push Button Control Panel' 1 located at the lower right
corner of the appliance outer frame.
The heater will automatically modulate between ame settings to maintain the default set temperature of 22°C.
No additional control of the ame or heat output is possible via the appliance ON/OFF button.
ba
1
CONTROL PANEL OPERATION

Rinnai 10 RDV 600_700ER OM
REMOTE CONTROL ACTIVATION
The remote is supplied with two Lithium cell CR2450 button batteries
already pre-inserted.
To activate pull the clear tab K, noting that 0X (OK) will briey be shown
on the digital display I, to conrm that the activation was successful.
Noting that this also occurs when ever a fresh set of batteries is installed.
NOTE
Remove the batteries if the remote is not going to be used
for a long time. This will help avoid damage from leaking
batteries. If leakage has occurred the remote will need to
be replaced as leaking chemicals could be a risk if touched
or ingested.
When the controller buttons are pressed the green indicator located in
the IR receiver window B will ash and 'Beeps' will be emitted to conrm
that control inputs are being received, this indicates your remote control
is now working.
BUTTON FUNCTIONS, DISPLAY & OPERATION
NOTE
For the remote control to be able to function, the appliance
Standby / ON button Amust be in the "ON" condition.
Using the remote control to turn OFF the heater will place
the heater into STANDBY mode.
The Standby / ON button Gswitches the heater between the Standby
and ON modes.
The UP / DOWN buttons H control the height of the ame and heat
output in ve adjustment levels in xed combination with two fan speeds.
The relationship between ame levels and fan speeds is factory pre-set
and therefore cannot be adjusted, and are as follows:
Flame Level 1 2 3 4 5
Fan Speed Low Low High High High
NOTE
On initial start-up the appliance default ame height setting is 5 - High. The ame height may only
be adjusted after at least 30 seconds of operation.
The remote control temperature sensor J(located on the base of the controller) reads the
temperature of where the remote control is currently located.
The remote controls digital display Ishows the temperature (in degrees Celsius) of the room that
the remote control is located in. It has a motion activated back light which will remain illuminated
for approximately 5 seconds after a movement is sensed or when a button is pressed. Frequent
illumination of the back light greatly reduces the remote control's operational battery life. To
increase battery life, ensure that unnecessary illumination of the display is avoided.
LOST, MISPLACED OR BROKEN REMOTE CONTROL
NOTE
Breakage of the plastic housing could expose sharp edges, replace the remote if this occurs.
Avoid getting the remote wet as water entry will damage the remote.
In the event of a lost, misplaced or broken remote control the appliance may still be operated in a limited capacity.
By using the power ON/OFF button, located in the manual control panel, on the front of the heater at the lower
right hand corner.
NOTE
In the event that the remote control operation is not available, this appliance may then still be
operated in a limited capacity by using the heater's control panel.
Refer to "Control Panel Operation" on page 9 for details on how to use the appliance in this
mode and the limitations of this form of operation.
I
G
H
B
A
K
J
LOST, MISPLACED OR BROKEN REMOTE CONTROL
REMOTE CONTROL OPERATION

Rinnai 11 RDV 600_700ER OM
BATTERY SAFETY
CHANGING THE BATTERIES
When the low power symbol (left) appears at the
top of the room temperature display Ithe batteries
are near to being fully discharged and may no
longer able to power the remote control properly.
Replacement of batteries is now a priority.
1. Using a suitable lever carefully remove the back cover, do this
by rst prying the cover o󰀨 using the notch at the temperature
sensor Lend as a starting point, and continuing until the cover
pops o󰀨.
NOTE
When removing the remote control cover some
patience may be required as the cover is designed to
be not easily removed, this is to prevent easy access
to the batteries, especially by young children.
2. Once the cover is o󰀨 remove the two screws M that secure
the plastic retaining bridge N, using a small (No.0) Phillips
head screw driver or equivalent and then remove the plastic
retaining bridge N.
3. Remove the old button batteries Pby carefully sliding them
one at a time out from under the metal battery retainers O,
and into the space that was created when the plastic retaining
bridge Nwas removed in the previous step.
4. Insert two new button batteries (CR2450) P, under the metal
battery retainers Oensuring that the positive “ + ” terminals
(the side with the writing and the positive symbol) are facing
upwards.
5. Re-t the plastic retaining bridge N securing it back in place
with the two screws M.
6. With the batteries secured re-attach the rear cover by carefully
clipping it back into place, noting that the end with the notch in
it is at the bottom.
Noting that 0X (OK) will briey be shown on the digital display
to conrm that the batteries have been successfully replaced.
IMPORTANT
Remember to dispose of used button batteries
immediately and safely.
.
Dispose of used button batteries immediately and safely. Flat batteries can still be dangerous and may be a choking hazard.
Inform others about the risk associated with button batteries and how to keep their children safe.
Remove the batteries if the remote is not going to be use for prolonged periods. This will help prevent damage from leaking
batteries. If leakage has occurred and corrosion is evident the remote will need to be replaced.
Leaking chemicals are toxic and MUST NOT be touched or ingested.
NEVER mix old and new batteries.
DO NOT immerse the remote control in any liquid, this will damage the remote control, rendering it inoperable and voiding
its warranty.
WARNING KEEP BATTERIES OUT OF REACH OF CHILDREN.
Swallowing may lead to serious injury in as little as 2 hours or death, due to chemical burns
and potential perforation of the oesophagus.
If you suspect your child has swallowed or inserted a button battery immediately call the
24-hour Poisons Information Centre on 13 11 26 for fast, expert advice.
Examine devices and make sure the battery compartment is correctly secured, e.g.
that the screws or other mechanical fasteners are tight. DO NOT use if compartment is not secure.
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LOST, MISPLACED OR BROKEN REMOTE CONTROL
REMOTE CONTROL OPERATION

Rinnai 12 RDV 600_700ER OM
ERROR CODES
WARNING
In all cases, you should be able to clear the Error Code on display simply by turning the heater
‘OFF’, then ‘ON’ again. If the Error Message still remains or returns on the next operation, contact
Rinnai or your nearest service agent and arrange for a service call.
Your Rinnai Gas Fire is also
tted with self diagnostic
electronics that monitor the
appliance during start-up and
operation.
Should a fault occur the
appliance will then shut down,
the fault that has caused the
shut down will be indicated by
a pair of ashing digits in the
Error Display window 7 , which
is located behind the fascia and
can be viewed by looking down
between the glass of the dress
guard and the burner box.
Refer to the table below
for probable cause and the
suggested remedy.
Code Possible Cause Suggested Solution
00 Mains power failure Reset the heater, press the Standby / ON button on the control
panel, remote control, or app twice, to turn the re back on.
11 Ignition failure
Check that the gas supply is turned on. Switch the heater to
STANDBY and then ON again If the error persists, a service call
will be required.
12 Incomplete combustion As above.
14 Inlet Blockage /Overheat Clean inlet, if the error persists, a service call will be required
16 Room overheat Lower room temperature to below 40 °C.
31 Room temperature sensor faulty Service call.
32 Overheat temp. 1 sensor faulty Service call.
33 Overheat temp. 2 sensor faulty Service call.
53 Spark sensor faulty Service call.
61 Combustion fan motor faulty Service call.
71 Solenoids faulty Service call.
72 Flame detection circuit fault Service call.
73 Communication error Service call.
The appliance is tted with an overheat safety switch which will shut o󰀨 the appliance. If the appliance shuts o󰀨
repeatedly servicing or inspection of the ue for may be required, contact Rinnai for advice.
8
c
a
1
Error Code Viewing Window
7
7
CARE & MAINTENANCE

Rinnai 13 RDV 600_700ER OM
CLEANING
Your heater needs very little maintenance, but the following information will help you to keep it looking good and
working e󰀩ciently.
WARNING
DO NOT attempt to clean the heater while the appliance is hot or operating.
All parts of the heater can be cleaned using a soft, damp cloth.
DO NOT use solvents or abrasives to clean any parts.
DO NOT spray aerosols in the vicinity of the heater whilst in operation.
DO NOT place articles on or against this heater.
DO NOT store ammable materials near this heater.
DO NOT remove any panels or attempt to carry out any service work other than that which is
mentioned in the Trouble Shooting Checklist "Trouble Shooting Checklist" on page 14.
NORMAL OPERATIONAL CHARACTERISTICS
During the initial burning in period some fumes and smell may be experienced. This condition may last for a couple
of hours, however this is a normal part of the burning in process.
When using the heater for the rst time, or after a long period of non use the ignition may not occur the rst time it
is operated due to air in the gas pipes. If ignition does not occur the unit will switch o󰀨 automatically. Try operating
the heater again if this occurs, if this continues however then contact Rinnai for advice.
The heater may make noises after ignition or switching o󰀨. This is due to the expansion and contraction of the
internal components and is normal.
As a safety precaution the heater will not ignite if the Standby / ON button is pressed straight after the heater has
been turned o󰀨. It will take approximately 20 seconds for the unit to reset and switch back on again.
TROUBLE SHOOTING
General Operation Characteristics
NOTE
Before asking for a service call please check the following table as these characteristics are part
of the normal operation of the appliance and do not indicate a fault.
Characteristic Explanation
At ignition:
Warm air does not start when the burner
lights.
The fan is started automatically after a short delay. This is
to allow the heat exchanger to warm up, helping to avoid
cold draughts.
This is normal operation.
Smoke or strange smells are produced on the
rst start up after installation.
This is caused by manufacturing oil or dust on the heat
exchanger.
This is to be expected and will cease after a short time.
Sharp clicking noises at ignition, or when
the unit thermostat modulates to a lower or
higher setting, or shuts down.
This is simply expansion and contraction noise from the
heat exchanger.
This is a normal operation sound.
During combustion:
Dull clunking noise when the thermostat
operates.
This is the sound of the solenoid gas valves opening and
closing to regulate the gas ow.
These are normal operation noises.
When the appliance is turned o󰀨:
Convection fan continues to run after turning
‘OFF’.
This is to remove residual heat from the heat exchanger
and stops once the appliance cools su󰀩ciently.
CARE & MAINTENANCE

Rinnai 14 RDV 600_700ER OM
TROUBLE SHOOTING CHECKLIST
Check the following information to help determine whether a service call is required, however if you are unsure
about the way your heater is operating, or if you have any other faults or problems, please refer to your supplier,
installer or a Rinnai Customer Care Centre Consultant. See back page for Rinnai contact details.
Probable Cause
Fault Condition
Simplest Possible Remedy
Burners fail to ignite
Smell of gas
Fan Not Working
Minor soot deposits
Severe sooting
Glass, Condensation
Glass, Streaky lines
*Remote not working
*Wi-Fi not working
Not plugged in or turned off Plug in power cord and turn power ‘ON’.
Mains power failure Re-start, once the power has been restored.
(Initial Install) Air in gas pipe Installer to purge air from gas supply.
Air in hose Repeat Ignition procedure.
Ignition failure Repeat Ignition procedure.
Flat battery for remote control * Replace remote control battery.
Gas supply turned off Turn gas supply on at the meter or cylinder.
Gas escape Isolate gas supply, call Rinnai.
Blocked / restricted ue system Call Rinnai.
Insufcient gas pressure Call Rinnai.
Log Misalignment Call Rinnai.
Normal operation No action is required.
Normal operation Fan not working - fan automatically comes on
after 4 minutes i.e. once heat switch is activated.
Normal operation Allow heater to warm up.
Heat switch not activated Allow heater to run on high for 4 minutes.
Possible fan fault Call Rinnai.
Controller display blank Replace batteries.
Control panel operation** Refer to page 10 for solution.
Controller not synchronised Refer to page 10 for solution
* Only applicable when remote control is used. Only applicable if the remote control is programmed.
SERVICE
This appliance does not contain user serviceable parts and MUST ONLY be serviced and repaired by an
authorised person. If the power supply cord or any other component of the heater are damaged, they MUST BE
replaced by Rinnai or a suitably qualied person.
Rinnai has a Service and Spare Parts network with personnel who are fully trained and equipped to give the best
service on your Rinnai appliance.
Rinnai recommends that this appliance be serviced every 2 years. If your appliance requires service, please call
our National Help Line (our contact numbers are on the back cover of this manual).
NOTE
Service calls for general cleaning, maintenance and wear and tear are not necessarily covered
under the warranty. Service calls of this nature may be chargeable.
Faults caused by insu󰀩cient gas supply, gas quality, installation errors or operation errors are not
covered by the Rinnai warranty. Refer to separate Warranty Manual for details.
CARE & MAINTENANCE

Rinnai 15 RDV 600_700ER OM
ABNORMAL FLAME PATTERN
Each Rinnai Gas Fire has a distinct ame pattern. The ame should look the same every time you operate your
heater, after an initial warm up period of approximately 15 minutes.
Abnormal ame performance and/or pattern can indicate a problem with your heater, such as blocked gas injectors,
incorrectly installed / inadequate ue system or the Ceramic logs / stones and/or burner media may have shifted
from when the heater was rst installed.
There are some warning signs that could indicate a problem. If any of the signs below occur, please contact Rinnai.
Key signs of abnormal ame performance:
• Appliance turns ‘OFF’ soon after start up and does not relight.
• Flame appears overly orange-yellow.
• Flame appears either very short or very long.
• Flame only burns part way across the burner.
• Severe soot building up on the inside of the glass or on logs.
• Continuous unusual smell from the appliance.
• Continued di󰀩culty or delay in establishing a ame.
NOTE
Be advised that appliances incorporating a live fuel e󰀨ect, and designed to operate with luminous
ames, may exhibit slight carbon deposition. This is normal operation.
CR2450 BUTTON BATTERIES
CAUTION
KEEP BATTERIES OUT OF REACH OF CHILDREN
• Swallowing button batteries may lead to serious injury in as little as 2 hours or death, due to
chemical burns and potential perforation of the oesophagus.
• If you suspect your child has swallowed or inserted a button battery immediately call the 24hr
Poisons Information Centre on 13 11 26 for fast, expert advice.
• Regularly examine the remote controller and make sure the battery compartment is completely
secured.
• Any used button batteries MUST BE disposed of immediately and safely.
IMPORTANT
The remote control uses 2x CR2450 3V lithium batteries. When the battery change indicator
is displayed, Rinnai recommends fresh replacement batteries will need to be made available, as
continued full functionality of the heater is dependent on the use of the remote control.
NORMAL FLAME PATTERN ABNORMAL FLAME PATTERN SOOT BUILD UP

Rinnai 16 RDV 600_700ER OM
IMPORTANT
It is the responsibility of the installer to complete both the "Installation Checklist" below and the
"Installation Record" on the next page at the completion of installation.
IMPORTANT
Instruct customer on the heater operation and ensure the customer understands the content of
the operation manual.
Advise the customer that during the initial burning period of approximately 2 hours, some
smoke and odour may be experienced.
During this period the heater should be operated on ‘High’ and the space being heated should
be well ventilated. It may take up to 20 minutes of operation for the logs to achieve their full
ame pattern and glow.
Complete the "Installation Record" on page 17.
WARNING
THE GUARD IS FITTED TO THIS APPLIANCE TO REDUCE THE RISK OF FIRE OR INJURY
FROM BURNS AND NO PART OF IT SHOULD BE PERMANENTLY REMOVED.
FOR PROTECTION OF YOUNG CHILDREN OR THE INFIRM, A SECONDARY GUARD IS
REQUIRED.
The guard supplied with this appliance MUST NOT be permanently removed as it fulls an
operational safety function. Additional dress guards including free standing types may be used
in conjunction with, but NOT replace, the dress guard supplied with this appliance.
The appliance is not intended for use by young children or inrm persons without supervision.
Young children and the inrm SHOULD be supervised at all times when in the vicinity of this
heater while it is in operation.
Ensure the Customer understands that:
• No part of this appliance should be permanently removed.
• Young children and the inrm should be supervised at all times.
• Paper or other material MUST NOT be burnt in this appliance.
IMPORTANT
The following checklist is to be completed ONLY by a Certied Gas Installer.
No Yes
1. Is the appliance positioned in a suitable location (clearances, combustible clearances, mantels
and surrounds etc.)?
2. Was a Rinnai approved ue system installed and tested in accordance with the instructions?
3. Has the gas pressure been checked and set?
4. Has the log set / burn media been installed as per instructions?
5. Was the appliance tested for correct operation and to ensure no gas leaks?
6. Has combustion product spillage testing been conducted in accordance with AS/NZS5601?
7. Has the customer been instructed on operating procedure and safety requirements?
8. Is the end-user fully aware of operating procedure?
9. Has the Glass Dress Guard been tted?
10. Has the customer been advised not to remove the dress-guard?
11. Has the customer been advised to service the heater every two years?
INSTALLATION CHECKLIST

Rinnai 17 RDV 600_700ER OM
WARNING
This appliance MUST be installed, maintained and removed ONLY by an Authorised Person.
For continued safety of this appliance it MUST be installed and maintained in accordance with
the manufacturers instructions.
The Installation Record is a reference for the end user, help line sta󰀨 and service technicians. Ensuring that this
information is available here will be helpful in the event that a service enquiry is required.
Installation Details
Installation Company Name:
Address:
Telephone / Mobile Phone: /
Email:
Certicate of Compliance / Certication No.:
Authorised Persons - Licence No.:
Installers Name:
Installers Signature:
Installation Date:
Model Number *
Serial Number *
Installation Address:
* This information will need to be copied from the data plate, located on the inside of the appliance.
IMPORTANT
Ensure this Operation Manual is left with the customer.
INSTALLATION RECORD

Rinnai 18 RDV 600_700ER OM
NOTES

Rinnai 19 RDV 600_700ER OM
NOTES

Rinnai Australia Pty Ltd
ABN 74 005 138 769 | AU45204
100 Atlantic Drive, Keysborough, Victoria 3173
P.O. Box 460, Braeside, Victoria 3195
Tel: [phone]
Fax: [phone]
National Help Line
Tel: [phone]* Fax: [phone]
Monday to Friday, 8.00 am to 5.00 pm EST.
*Cost of a local call higher from mobile or public phones.
For further information visit www.rinnai.com.au
or email [email protected]
Rinnai has a Service and Spare Parts network with
personnel who are fully trained and equipped to give
the best service on your Rinnai appliance. If your
appliance requires service, please call our National
Help Line. Rinnai recommends that this appliance be
serviced every 2 years.
With our policy of continuous improvement, we
reserve the right to change, or discontinue at any time,
specifications or designs without notice.
RNZ 12902_A 20 SR16-305 RDV 600_700ER OM, Issue 1 - NOV 2021