Rinnai Royale FS35 ETR User manual

Flame Fire ETR
Electronic Timer and Remote
Operating and Installation Instructions
Freestanding Royale ETR (Australia)
Timberflame FS35 ETR (New Zealand)
Table of Contents
Customer Instructions
Control Panel Layout 2
Operation 3
Setting the Clock 5
Operating the Timers 6
Error Codes 7
Safety Points 8
Troubleshooting 9
Installation Instructions
Location 10
Flueing 11
Gas Connection 11
Log Installation 12
Testing & Commissioning 13
Technical Data 14
Service Contact Points 14
Wiring Diagram 15
Installation Checklist 16
Installer Details 16
IMPORTANT
This appliance shall be installed in accordance with:
• Manufacturers Installation Instructions.
•Local Gas fitting regulations.
•Municipal Building codes.
•Gas Installation Code AG5601 / AG601 - NZ 5261.
•Any other relevant statutory regulation.
•This appliance must only be installed, serviced and removed by an
authorised person.
•For Australian installation, this appliance must be installed with
the supplied wire dressguard.

LOCK Button
Indicates lock
function
TIMER Indicator
Indicates that TIMER 1
or TIMER 2 has been
selected to operate.
TIME / TEMP. Adjustment
Increases or decreases the temperature
setting as well as changing
hours or minutes.
ON/OFF Button
Main Switch for
turning ON/OFF.
TIME/TEMP. Display
Shows either the time of day,
temperatures or coded error
messages.
CLOCK ADJUSTMENT AND
TIMER INDICATORS
Indicates that clock or dual timer
programme is being set.
OVERRIDE
Temporarily changes operation from
ON to OFF or OFF to ON, until next
programmed setting is reached.
AUTO OFF
When ON, Thermostat
turns heat down to OFF.
When OFF, Thermostat
turns heat down to LOW.
Flame Function
Med. High heat setting
and overides thermostat
CONTROL PANEL LAYOUT
2

•TO OPEN THE CONTROL PANEL
Lift lightly in the centre of the lid where there is a catch. The control panel lid will then open backward to
an angle.
•TURNING ON
Press the ON/OFF button to operate the heater. The ON indicator will glow green. The spark generator will
be heard before the burner ignites and the ON indicator glows red, indicating that the heater is alight.
When the heater warms up, the fan will automatically start.
•TURNING OFF
Simply press the ON/OFF button to switch off the heater. The ON indicator light will go out. The fan will
continue to operate for several minutes after the burner has gone out in order to cool the appliance. Do not
unplug the appliance while the fan is running.
•ROOM TEMPERATURE ADJUSTMENT
Press the “▲“ button to increase the temperature setting or “▼“ button to decrease the temperature setting.
The temperatures can be preset to: a) [L] low (about 10°C)
b) [16°C] to [26°C] in 1°C steps
c) [H] (continuously high)
•LOCK
To operate the lock simply press the LOCK button. The function is activated immediately and the LOCK
indicator will glow. To deactivate the LOCK simply press the LOCK button for 3 seconds and the LOCK
indicator will go out. The LOCK can be deactivated at any time in this way.
If the heater does not ignite on initial use, this may be due to air remaining in the gas supply line. The
spark generator will only continue for 15 seconds. After this it will be necessary to press the ON/OFF
button OFF, then ON again.
DO NOT turn off by unplugging at the power point. The fan will continue to run until the appliance
cools.
The room temperature and pre-set temperatures can only be displayed and adjusted when the
heater is running.
If the heater does not ignite then the pre-set temperature may not be set to a setting which is higher
than the room temperature. The ON indicator will change colour from red to green when the heater
reaches the pre-set temperature and stops running.
The LOCK function will help to prevent accidental operation as well as small children from altering
the controls.
During normal operation the LOCK may be activated and all controls, other than the OFF switch, will
be locked. Deactivating the LOCK releases the controls. If the LOCK is activated whilst the heater is
turned OFF, then all functions will be locked. If the heater is turned OFF while the LOCK is activated,
it cannot be turned ON again until the LOCK is deactivated.
•FLAME
To operate the Flame function, simply press the FLAME button. This function will automatically override
the thermostat and set the heater to a default Medium High heat setting for full visual flame effect.
•AUTO OFF
To operate the Auto Off function, simply press the Auto Off button.
When the Auto Off function is ON, the indicator light will flash and the thermostat will turn the burners
down to the OFF heat setting when the selected temperature is reached.
When the Auto Off function is OFF, the indicator light will go Off and the thermostat will turn the burners
down to the LOW heat setting when the selected temperature is needed.
OPERATION
3

To operate the OVERRIDE simply press the OVERRIDE button. The OVERRIDE indicator will flash.
To manually deactivate the OVERRIDE simply press the OVERRIDE button again. The OVERRIDE indicator
will go out, and the heater will return to standby mode.
This function is intended to be used to manually override the current operation of the heater. For
example; If the heater is in standby mode (ie. between finishing time and starting time of a Timer),
and the OVERRIDE button is selected, then the heater will begin to operate and heat the room.
The heater will continue to operate on OVERRIDE until the OVERRIDE button is pressed again, or
one of the Timers takes over the operation of the appliance. This means that the OVERRIDE mode
will automatically drop out if a programmed starting time is reached. The appliance will then return to
operating at times programmed into the Timer(s).
•OVERRIDE
•REMOTE CONTROL
To manually operate when Timer(s) are not selected, simply press the ON or OFF button.
To alter the temperature at anytime while the heater is operating, simply press the “▲“ or “▼“ buttons.
Remote Control will not turn heater ON if Timer(s) have been selected.
ON BUTTON
Operates the heater
manually.
OFF BUTTON
Stops heater
manually.
TEMPERATURE
ADJUSTMENT
Increases or decreases
the temperature setting.
TO REPLACE
BATTERY
Simply open the back of
the remote control and
replace Lithium battery.
TYPE: CR 2032
BATTERY
Power source
for operating
remote control
Some fluorescent lights may interfere with the transmission of remote control signals, in this case changing
the position from which you are operating the remote control may help.
Avoid getting the remote control wet, or dropping it.
The remote control works within 5 metres and an angle of 40° to the receiver on the heater.
Only use the battery type specified. (CR2032).
Remove battery if control is not going to be used for a long period. This will help avoid damage from
leaking batteries.
If the Timer(s) have been selected, and the heater is in standby mode, and the OFF button on the
Remote Control is pressed, the Timer(s) will be deactivated.
4

pTR
Press and hold the “▲“ button; the minutes will begin to change first, then the time will change by whole
hours.
Release the button when AM 10:00 shows on the Digital Display. Confirm that you have selected AM, a small
indicator on the left hand side of the Digital Display indicates the AM setting.
Press and hold the “▲“ button again, release the button when AM 10:35 shows. If you go past AM 10:35, then
the “▼“ button can be used to change the time settings in reverse.
Press the Timer Set button five times to lock in and complete setting the time. The Clock and Timer indicators
will go out. A small indicator on the Digital Display will flash to show that the clock is operating.
•SETTING THE CLOCK
When the appliance is first plugged in or after a power failure, the Digital Display will show --:--
As an example, let’s set the clock to 10:35 am:
Press the SET TIMES button once, the Clock indicator will flash.
As an example, let’s program Timer 1 to heat the room by 7:10am and finish at 9:00am.
Press the Set Times button twice. The Digital Display will show AM 6:00. Timer 1 indicator will flash.
Press the “▲“ button until AM 7:00 appears, release the button, then press it again until AM 7:10 appears.
(Press the “▼“ button if you go past AM 7:10.)
Press the Set Times button again, the Timer 1 OFF indicator will flash. Press the “▲“ button until AM 9:00
appears. (Press the “▼“ button if you go past AM 9:00.)
Press the Set Times button three times to lock in the program time. The Digital Display will show the current
time. A small indicator on the Digital Display will flash to show that the Display has returned to the clock.
Before programming the Timers you must ensure that the clock has been set to the correct time.
Timer 2 is programmed in the same way, remember to ensure that the Timer 2 indicator is flashing
when you program in the desired setting. The Timers can be programmed to operate for any two
periods in any 24 hours.
Turn to the next page to operate the dual timer. The programmed time must be selected and
locked-in within one minute of the On Timer indicators flashing otherwise the programmed times will
not be retained in the system memory.
•PROGRAMMING THE ON / OFF TIMERS
SETTING THE CLOCK
5

To select the Timer(s) to commence heating.
Check the time shown on the Digital Display is correct.
Check the ON and OFF times, for both Timers if necessary.
Press the ON/OFF button to operate the heater. The ON indicator will glow green and the heater will begin to
operate.
Select the desired temperature setting.
Press the Timer 1 and/or Timer 2 button(s). The timer indicator(s) will glow and the heater will remain on
standby until one hour prior to the time programmed into the selected Timer(s) is reached. When this time is
reached, the Timer indicator will flash and the heater will operate. The ON indicator glows red when the
heater commences operation.
•SET AND FORGET OPERATION
Your heater can be operated to alternate between Timers automatically during cold weather by selecting
Timer 1 and Timer 2 together. Both Timer indicators will glow. The appliance will remain on standby at intervals
between the programmed finishing and starting times of each Timer. While the heater is operating during
programmed intervals the Timer indicator will flash.
Before operating the Timer(s), the clock time must be correct and a starting time and finishing time
for the Timer(s) must be programmed. See page 5. The two Timers operate in the same way. This
heater does not commence operation at the programmed starting time. It will attempt to heat a room
by the programmed starting time. See Pre-heat page 6, for further explanation.
If there is a power failure, the system memory will retain the Timer programs, and the clock will stop
at the time the power goes off. The clock will start again when the power comes back on, but the time
will be slow by the duration of the power failure. To set the clock to the correct time after the power
has come back on, simply follow the instructions on page 5.
•PREHEAT
This function operates automatically in conjunction with either of the timers. When a timer is selected, the
heater may operate anywhere within an hour prior to the programmed starting time of the timer.
The preheat function will attempt to preheat the room by the programmed ON time.
This function is called pre-heat due to the way it operates. The room temperature is sensed one hour before
reaching the programmed time of either timer.
The temperature differential at the time of sensing the room governs how long before the program ON time
the microcomputer will operate the heater and ignite the burner.
OPERATING THE TIMERS
6
•OPERATING THE TIMERS
SERVICE
Rinnai has a service and spare parts network with personnel who are fully trained and
equipped to give the best service on your Rinnai appliance.
If your appliance needs service, please ring one of the service contact numbers on
page 14 of this booklet.
Rinnai recommends that this appliance be serviced every 2 years.

•ERROR CODE MESSAGE
The Flame Fire ETR has the ability to check its own operation continuously. If a fault occurs, an Error
Message will flash on the Digital Display of the control panel. This assists with diagnosing the fault, and may
enable you to overcome a problem without a service call. Please quote the code displayed when enquiring
about service.
Error Code Probable Cause Comments
Ignition Failure Check gas is turned on.
Service call if repeated.
Flame Failure Check gas is turned on.
Service call if repeated.
12
14 Overheat Service call.
16 Room Overheat Lower room temperature
to less than 40ºc.
31 Room temperature Sensor Faulty
Service call.
Overheat temperature
Sensor Faulty
3 2Room temperature
Sensor Faulty Service call.
33 Service call.
7 0Faulty ON / OFF Switch Service call.
71 Faulty Solenoids Service call.
72 Faulty Flame Rod Service call.
73 Communication error Turn heater OFF, then ON again.
9 9Flue Block Service call.
--:-- Power Failure Turn heater OFF,
then ON again.
ERROR CODES
11
7
In all cases, you may be able to clear the Error Message simply by turning the heater OFF, then ON again. If
the Error Message still remains or returns on the next operation, please contact your nearest service contact
and arrange for a service call.

Do not restrict the warm air discharge by
placing articles in front of the heater.
This appliance must not be used for any
purpose other than heating.
Do not spray aerosols whilst the heater is
operating. Most aerosols contain butane gas,
and can be a fire hazard if used near the heater
when it is in use.
Young children should be supervised at all
times. Hand or body contact with the louvres
should be avoided.
Do not allow young children or the infirm to
sleep directly in front of the heater.
Do not allow anyone to sit on or lean
against the appliance.
Do not allow anyone to post articles
through the louvres.
Do not allow curtains or other flammable
or combustible materials to come into
contact with the heater.
SAFETY POINTS
8
DO NOT PLACE ARTICLES ON OR AGAINST THIS APPLIANCE.
DO NOT USE OR STORE FLAMMABLE MATERIALS NEAR THIS APPLIANCE.
DO NOT SPRAY AEROSOLS IN THE VICINITY OF THIS APPLIANCE WHILST
IT IS IN OPERATION.

•NOTE
If you have any other faults or problems, please refer to your Installer.
•OUTER CASE
The outer case of the heater should be cleaned with a soft, damp cloth.
Do not use aerosol polishes to clean the casing while the heater is in operation.
•CLEANING INSTRUCTIONS.
Before cleaning, ensure the power and gas are turned off and that the heater has cooled down.
Do not remove any internal wiring covers.
Use only non-abrasive cleaners.
Do not use solvent based cleaners.
•GLASS CLEANING
After a period of use the glass panel may require cleaning. When your heater is cold, refer to Page 12 and
follow the initial log installation instructions to remove side panels and glass for cleaning purposes.
TROUBLESHOOTING
SYMPTOM CAUSE SOLUTION
Burner will not light No power present Ensure power cord is plugged in
and turned on
Power cut Re-ignite after power is restored
Air in gas pipe Purge air (installer)
Ignition Failure Repeat lighting procedure
(refer page 3)
No gas present Ensure gas supply is turned on
Smell of gas Leaking gas Turn gas off at meter and
call installer
Fan not working Heat switch not
activated
Allow heater to run on HIGH
for 15 minutes minimum.
Fan not turned on Ensure appliance fan switch
is in ON position
Inadequate Flue System
Condensation on Glass Normal operation Allow heater to warm up
Streaky lines on Glass Normal operation Remove and clean Glass
9
Log Misalignment
Incorrect Gas Pressure
Call Rinnai Service Dept./Agent
Digital Error Message
on Control Panel
Electronic fault
detected
See Error Messages
Page 7
Severe soot deposit
forming on Glass or
Logs
Small soot deposit Normal operation No action required
IMPORTANT NOTE.
This appliance is designed with luminous flames and may exhibit slight carbon deposits.

LOCATION
When positioning the heater, the main points governing the location are:
1. Flueing.
2. Warm air distribution.
3. The heater must not be installed where curtains or other combustible materials could come
into contact with it. In some cases, curtains may need restraining.
See below for minimum clearances required.
4. The heater is not designed to be built into bookcases or shelves or any combustible
opening.
5. Check that room ventilation complies with local regulations.
6. Check that an EARTHED power point is within 1500mm. of the right hand side of the
heater.
7. The heater does not require any additional hearth or floor protection.
10

FLUEING
11
•RUN GAS SUPPLY
For pipe sizing, refer to your local gas installation codes.
Copper supply should be run leaving a flared connection
at the position shown.
PURGE SUPPLY OF AIR AND SWARF.
All foreign materials such as filings must be purged from
the gas supply, as they may cause the gas valve to
malfunction.
Connect and tighten union.
On completion of work, check for gas leaks.
GAS CONNECTION
• This heater requires a minimum 3m. flue.
• Position the heater.
• Suspend a plumbline from the ceiling to
the centre of the flue socket.
• Mark the centre of the flue in the ceiling.
• Make a small hole in the ceiling and double
check that the flue system will be at least
25 mm clear of combustible materials.
• Cut the hole for the flue.
• Fit the ceiling plate, flue and decorative cover.
The decorative cover must be able to slide up to give
access to the flue spigot. The inner flue must be sup-
ported independently of the heater but allowing suffi-
cient movement to allow connections to and
disconnections from the flue spigot.

LOG INSTALLATION
The logset is packed inside the heater and the packaging must be removed prior to
installing the logset in its correct position.
•Open both side panels.
•Remove fastenings on both sides of the
top glass retainer.
Lift retainer away from heater.
•Loosen screws on bottom glass retainer.
Carefully lift glass out of bottom channel.
•Carefully remove log packaging.
The logset consists of a Main Log which has four pins on the top, for the location of the Top and Right Logs
and two holes underneath for location onto the pins inside the heater.
Place the logset into the heater ensuring that the locating pins enter the two locating holes on the
bottom face of the logset, if not already attached.
Carefully position the Top Log and the Right Log on the locating pins of the Main Log as shown.
Gently place loose ember bed material in front of the front log. Do not pour as dust particles from
the plastic bag may block the burner ports. Level it with a pencil or screwdriver and remove excess
material. Note: The ember bed material must be placed after the logs are fitted. If the logs are to be removed
for any reason, the ember bed material must be removed first and replaced after the logs are refitted. Any
material that prevents the logs sitting flat on the burner top can upset the burning pattern and performance
of the heater.
• Replace glass and top glass retainer, tighten bottom glass retainer screws.
• Note: Fit glass so that the join/gap in the glass seal is at the bottom.
•Take care not to damage seals.
• Reinstall side panels.
Top Log Right Log
Main Log
Note: When first lighting the heater, the logs need to be burnt in, which may take approximately 2
hours. The flame colour may change after the initial burning in period.
vvvvv
12

Comple
13
TESTING & COMMISSIONING
•TESTING PROCEDURE
Turn gas supply on and plug the unit into the power supply. (Caution 240V.)
•TO CHECK BURNER PRESSURE
•Refer to Data Plate.
• Remove the wiring cover panel.
•Remove test point screw and attach manometer to test point.
The test point is on the front side of the gas valve.
•Light heater, turn to High heat setting and
check pressure.
•If adjustments are necessary, the regulator is situated on
the front of the gas control.
• After checking pressure, turn the unit off, remove manometer and replace test point screw.
• Turn the heater on and off a few times to check ignition.
• When you are satisfied that the heater is working correctly, reassemble panels.
• All burner aeration is factory preset and cannot be adjusted.
• If you are unable to get the unit to operate correctly, refer to Troubleshooting on Page 9,
before contacting your local service contact as listed on Page 14.
• It may take approximately 2 hours for the logs to achieve their full flame pattern and glow.
•During the initial burning in period, some smoke and smell may be experienced. The
heater should be run on the high position in a well ventilated room until these dissipate.
It is the responsibility of the installer to check that under normal operating conditions of the
appliance, all flue gases are exhausted to the outside atmosphere and that there is no spillage
of combustion gases into the room. Please refer to AS5601 / AG601 clauses 5.13.3.3
•INSTRUCT CUSTOMER ON USE OF UNIT
Explain to customer about use and care of unit. Make sure the customer understands the instructions.
•EXPLAIN TO THE CUSTOMER
Ignition, Adjusting heat level, Fan Switch, Turning “OFF”.
The guard on this appliance conforms to AGA. requirements. It is designed to prevent the risk of
fire or injury from burns, and no part of it should be permanently removed.
IT DOES NOT GIVE FULL PROTECTION TO YOUNG CHILDREN OR THE INFIRM.
•COMMISSIONING
•INSTALLATION AND COMMISSIONING CHECKLIST
Complete the installation / commissioning checklist and the installer / gasfitter details on page 12 and
make sure that this instruction book is left with the customer.
NOTE:
RINNAI RESERVES THE RIGHT TO CHANGE OR MODIFY SPECIFICATIONS WITHOUT NOTICE.

Comple
FGL35ETRBN (NG) Australia
FGL35ETRBL (LP) Australia
FS35ETRN (NG) New Zealand
FS35ETRL (Propane) New Zealand
Rinnai Inbuilt Radiant/Convector, glass-fronted, ceramic log space heater
with forced convection and natural draught flue system.
35 MJ/h Natural Gas and Propane.
Rinnai Electronic Control Valve.
Ceramic Logs, Ember Bed and Heat Burner.
15mm. Copper Flare Connection.
Natural Gas 0.95 kPa; Propane 2.40 kPa.
Natural Draught.
An approved 100mm. cowl must be fitted
to all installations.
Electronic Spark.
230/240v. 50Hz unit is supplied with 3 pin
plug and supply lead, replace only with
Rinnai P/N 90179599(Aust.) 6765B(NZ).
Tangential 2 Speed, Watt Rating 90W.
Bottom R/H side of pillar.
Model:
Description:
Input:
Gas Control:
Burner:
Gas Inlet:
Test Point Pressure:
Flue:
Flue Termination:
Ignition:
Power Supply:
Fan:
Data Plate:
TECHNICAL DATA
14
SERVICE CONTACT POINTS
RINNAI AUSTRALIA PTY. LTD. ACN. 005 138 769
Helpline: 1300 366 388
Mon.-Fri (8.30am-5.30pm EST)
(Cost of a local call - higher from mobile or public phones)
Internet: www.rinnai.com.au
Email: [email protected]
Head Vic./Tas. 10-11 Walker St. Braeside, Vic. 3195
Office: Tel.[phone] Fax.[phone]
Sales Tel.[phone] Fax.[phone]
Service Tel.[phone] Fax.[phone]
NSW/ACT: 62 Elizabeth St. Wetherill Park, NSW 2164
Tel. [phone] Fax. [phone]
SA./NT: 140 Days Rd. Ferryden Park, SA. 5010
Tel. [phone] Fax. [phone]
WA: 18 Belgravia St. Belmont, WA. 6104
Tel. [phone] Fax. [phone]
QLD: 1/6 Booran Drive, Logan Central, Qld. 4114
Tel. [phone] Fax. [phone]
RINNAI NEW ZEALAND LTD.
Internet: www.rinnai.co.nz
Email: [email protected]
691 Mt. Albert Rd. Royal Oak, Auckland, NZ.
PO Box 24-068 Tel. [phone] Fax. [phone]
24 Hr. Service Tel. [phone] (0800 Rinnai)

WIRING DIAGRAM
15

16
INSTALLATION / COMMISSIONING CHECKLIST
(To be completed by certified Gas Installer)
Model: ____________________
1. Was a fireplace inspection carried out?
(ie. clearances, combustibles etc.)
2. Was chimney inspected?
3. Did chimney require flue liner system to be installed?
If NO, did chimney meet specified criteria as per manual?
4. Has specified gas pressure been set?
5. Are decorative logs located correctly on pins?
6. Have ember granules been placed and free of dust and powder?
7. Has appliance been sealed around the fireplace?
8. Has the appliance been commissioned?
9. Is the end-user fully aware of operating procedure?
NO YES
INSTALLER / GASFITTER DETAILS
Company Name: ____________________________________________________________________
Gasfitters Name: ____________________________________________________________________
Address:____________________________________________________________________________
____________________________________________________________________________
Phone: __________________________ Mobile: ____________________________
Certificate of Compliance / Certification Number: ______________________________________
Signed: _________________________________ Date: ______________________________
Part Number 7567