Rinnai Neo Series User manual

Installationguide
Neoseries
Models:RIB2312N/RIB2312L
Installerpleasenote
Whencompletingtheinstallationitisidealtohavethehomeownerpresentto
testtheWi-Ficonnectivityandcorrectoperationofthefire.

Important
Appliance must be installed with a Rinnai approved flue
system.
This appliance shall be installed in accordance with:
-Manufacturer’s installation instructions
-AS/NZS 5601 Gas Installations
-AS/NZS 5263 Gas appliances standards
Installation, servicing and repair shall be carried out only by
authorised personnel.
Warning
Improper installation, adjustment, alteration, service or
maintenance can cause property damage, personal injury
or loss of life.
For more information about buying, using, and servicing of
Rinnai appliances call: 0800 RINNAI (0800 746 624).
Rinnai New Zealand Limited
105 Pavilion Drive, Mangere, Auckland
PO Box 53177, Auckland Airport, Auckland 2150
Phone: [phone]
Email: [email protected].nz
Web: www.rinnai.co.nz
www.youtube.com/rinnainz
www.facebook.com/rinnainz

Contents
Checklist..........................................................................................4
Neo specification..........................................................................5
Inbuilt dimensions (mm).............................................................6
Freestanding dimensions (mm) ................................................7
Gas supply and connection........................................................8
Electrical connection...................................................................9
Enclosure dimensions for inbuilt models ...............................10
Mantels and surrounds - inbuilt models .................................11
Clearances from combustibles..................................................12
TV installation.................................................................................14
Masonry installation .....................................................................16
Inbuilt mock chimney..................................................................18
Freestanding installations ...........................................................20
Log set and granule pack installation ......................................22
Inner frame and control panel...................................................24
Commissioning..............................................................................25
Check the Wi-Fi connection......................................................26
Outer frame and dress guard.....................................................27
Flame pattern.................................................................................28
Spillage testing...............................................................................29
Customer handover .....................................................................29
Wiring diagram...............................................................................30
Flueing..............................................................................................31

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Checklist
Engine: Masonry installations
1. Rinnai Neo heater (engine)
2. Outer frame (standard or classic)
3. Glass outer dress guardstandard frame
Mesh dress guardclassic frame (inbuilt models)
4. Inner frame
5. Log set and granule pack (inside appliance)
6. Semi rigid stainless steel gas pipe
7. Flared brass adaptor  “ UNF - ½ “ BSPT
8. Foam sealing strip
9. Operation and installation guides
Standard
frame
Classic
frame
12
2
3
4
5
5
6
7
8
3
9
Inbuilt mock chimney installations
A. Engine set (see above)
1. Spigot adaptor
2. Spigot guide panel
3. Spigot guide rails
4. Zero clearance box top panel
5. Zero clearance box rear panel
6. Zero clearance box left and right panels
7. Zero clearance box base panel
8. Hardware pack
A
3
7
2
1
8
5
6
4
Freestanding console installations
A. Engine set (refer masonry installation)
1. Spigot adaptor
2. Console top panel
3. Console right side panel
4. Console left side panel
5. Console rear panel
6. Console pillar
7. Hardware pack
1
A
3
2
74
5
6
Freestanding plinth installations
A. Engine set (refer masonry installation)
1. Spigot adaptor
2. Plinth top panel
3. Plinth right side panel
4. Plinth left side panel
5. Plinth rear panel
6. Plinth pillar
7. Plinth base
8. Hardware pack
1
A3
2
4
5
6
7
8
Infra-red remote control
Infra-red remote control (batteries inserted).
Remote comes as standard and will come with
the Neo engine.
23

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NeoSpecification
Specification summary
Input = 14-30 MJ/h*
Output = 2.98-6.94 kW*
Efficiency = 80%
Heating area = 69-107 m2**
Gas type = NG or ULPG
* Will vary according to gas type and flue configuration
** Will vary depending on geographical location in NZ
Suitability
- Inbuilt masonry
- Inbuilt mock chimney
- Freestanding
The Neo is not suitable for areas where
painting is taking place, or in places such as
hairdressing salons, where there may be fluff
and dust, and where aerosols are used.
Installation considerations
The Neo draws air for combustion from the
room. Adequate ventilation must be calculated
and provided by the gasfitter as per
AS/NZS 5601.1.
Burn media
Driftwood log set comes as standard.
Convection fan
Fan forced 2-speed convection fan (low and
high). Heat is distributed from the top of the
appliance.
Data plate
Inside appliance on the front left hand side.
Gas connection
½ “ BSPT (flexi). The gas supply terminates
inside the heater at the lower front right hand
side of the appliance.
Ignition
Continuous spark electronic ignition.
Noise level: 37-45 dB(A)
Flue (masonry)
The Neo must be installed with a Rinnai
flexiliner flue (Ø 100 mm).
Flue (mock chimney and freestanding)
Appliance must be installed with a Rinnai flue
system. Inner 100 mm, outer 150 mm.
Power consumption and electrical supply
High = 50 W
Standby = < 3 W
Comes with a 1.5 m power cord and 3-pin plug.
The standard electrical connection is to the
rear left of the appliance, but can pass through
the left or right by removing the knockout tab
from the bottom edge of the front panel.
Safety devices
Overheat switch, electrical fuse, and flame
failure sensing system.
Temperature control
Operated by using the basic infra-red remote*, or
for more features, such as timers and thermostatic
control, using Rinnai’s Wi-Fi fireplace controller
app.
* Temperature sensor is located in the bottom of the remote
Weights
Engine 60 kg
Freestanding kits 20-21 kg
Natural draft burning log effect inbuilt gas fire with glass front and convection fan. Operated by
simple infra-red remote or by the Rinnai Wi-Fi app that allows full thermostatic control, as well as
other features such as timers. Different frame options available.

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Inbuiltdimensions(mm)
includestheframe
Neo Inbuilt masonry
865 363 62
660
650
240
795
280
45
305
510
865
703
754
620
26.5
10
51
6.8
865 363 62
660
650
240
795
280
45
305
510
The above dimensions INCLUDE the zero
clearance box.
Neo Inbuilt mock chimney
Neo Inbuilt Premium Classic frame

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865
865
760
280
760
305
140
235
363 62
712
510
865
865
837
280
305
215
235
363 62
837
712
510
Freestandingdimensions(mm)
includestheframe
Freestanding console Freestanding plinth

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Gassupplyandconnection
Gas pipe sizing must consider the gas input to this appliance as well as all other
gas appliances in the premises. The gas meter and regulator must be specified
for the total gas rate. An approved sizing chart such as the one in AS/NZS 5601.1
should be used.
The gas supply termination is inside the heater and enters
through the rear of the appliance.
Gas supply location
1. Mark off the location for the vertical centre line of the
heater enclosure.
2. To the right of the vertical centre line, mark off the vertical
2and horizontal 3locations for the gas supply penetration.
2
Gas supply locaƟŽŶ
3
INBUILT FREESTANDING
Masonry Mock chimney Console Plinth
d305 mm to right of the
appliance centre line
305 mm to right of the
appliance centre line
305 mm to right of the
appliance centre line
305 mm to right of the
appliance centre line
e35 mm from base of
enclosure
35 mm from base of
enclosure
140 mm from floor level 215 mm from floor level
fTerminate 230 mm from
front of enclosure
Terminate 230 mm from
front of enclosure
Terminate at wall,
clearance plus 155 mm
Terminate at wall,
clearance plus 155 mm
5
WALL
4
Minimum
clearance75mmBack of he
at
FRONTOFENCLOSURE
REAR OF
ENCLOSURE
4
STEP 1
Inbuilt installations
STEP 2
Freestanding installations
The length of the gas supply termination
is measured from the front of the
enclosure.
The length of the gas supply termination
is measured from the back of the heater
plus 155 mm.
Installer to terminate to suit, and fit
supplied gas connection g. Leak test the
joint between the flexible gas connection
and termination.
Gas connection
Firmly grasp the stainless steel flexi pipe
and bend to line up with the gas control
valve inlet, then attach the pipe to the gas
control valve and tighten.
The use of a rubber hose for
any gas connection to a fixed
appliance is NOT authorised by the
manufacturer.
IMPORTANT

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Electricalconnection
The Neo is supplied with a power cord (length 1500 mm) and a 3-pin plug. The
standard electrical connection passes through the rear panel, but can also pass
through the left or right hand side of the unit by removing the knockout tab from
the bottom edge of the front panel. If changing the electrical position use the
rubber grommet from the rear of the appliance for cable protection.
The connection is either direct wired* or
connected to a power point within the cavity. This
must be connected to a dedicated 240 V, 10 A
earthed power point. The electric isolation switch
must be accessible after the appliance has been
installed.
The heater must not be located immediately below
a socket outlet (potential fire hazard).
The power cord is not fire rated and should not
come into contact with the unit. If the power cord
is damaged, it must be replaced by a licensed
tradesperson. This must be a genuine replacement
part available from Rinnai.
* Consult a qualified electrician if direct wiring is required as it must comply with AS/NZS 5601 and AS/NZS 3000 and other
relevant local regulations
Using existing externally mounted power points on inbuilt installations
If you already have an existing power
point outside the enclosure, you can
redirect the power cord and plug through
the LHS or RHS of the front panel. With
the frame removed redirect the cord and
plug (with the grommet), underneath the
unit and to the front (left or right).
Remove the pre-punched metal knock-
out located in the lower left or right edge
of the frame. Refit the cord and plug to
the frame, ensuring the grommet is fitted
to the metal knock-out. Excess cord may
be left in the cavity below the unitDO
NOT coil excess cord.
Electrical knock-out position on a Neo frameknock-
out is on both sides of the frame.

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Enclosuredimensionsforinbuiltmodels
The main points governing location are flueing and warm air distribution. The
enclosure dimensions provided are critical to the installation of this appliance and
must be adhered to.
The heater must be positioned on a flat level surface that allows free movement of
the appliance.
Inbuilt masonry installations Inbuilt mock chimney installations
Inbuilt masonry
W-width 695 mm
H-height 600 mm
D-depth 370 mm
Use a slurry of sand and cement to level the
base as required.
Inbuilt mock chimney
W-width 800 mm
H-height 655 mm
D-depth 370 mm
The zero clearance box needs to be supported
within the enclosure. Either construct a base
using board with supporting joists or support
with the frame itselfmust be capable of
supporting a minimum of 1.5 times the weight
of the appliance.
IMPORTANT
The total cavity depth MUST also include the
thickness of the external cladding as the zero
clearance box MUST BE installed flush with the
cladding surface to ensure alignment of the
flue.

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Mantelsandsurrounds-inbuiltmodelsonly
Combustible mantels and surrounds require clearance from the unit to minimise
the risk of fire. Mantels and surrounds, made of combustible materials such as
wood, are allowed providing they are outside the minimum clearances shown.
The Neo gas fireplace is not designed to be built into bookcases.
A
B
C
AMantel needs to be a minimum of 400 mm away from the edge of the inner glass.
B Maximum mantel depth at 400 mm (A) is 250 mm.
CSurround needs to be a minimum of 400 mm away from the edge of the inner glass.
For every 50 mm of added mantel depth there must be an additional 100 mm of clearance from
the edge of the inner glass.
For example:
MANTEL DEPTH A: CLEARANCE REQUIRED
300 mm 500 mm
350 mm 600 mm
400 mm 700 mm

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Clearancesfromcombustibles
The clearances listed below, measured from the edge of the inner glass, are
minimum clearances unless otherwise stated.
While the heater is operating
The appliance must not be installed where
curtains or other combustible materials could
come into contact with the heater. The
400 mm side clearance includes side walls.
Floor protection
Heat from this fire may over time affect
the appearance of some materials used for
flooring, such as, carpet, vinyl, cork or timber.
This may be amplified if the air contains
cooking vapours or cigarette smoke. To avoid
this occurring, it is recommended that a mat
be placed in front of this appliance.
Hearths
A hearth is not necessary, but can be used for
decorative purposes or protection of sensitive
flooring. A hearth, if installed, must not
obscure the front of the fire.
TV installation above the fireplace
The Neo has a fan that distributes warm air
from the top of the appliance out into the
room. As warm air is dispersed outwards, as
opposed to directly upwards, installation of a
TV may be an option.
Generally the bottom of the television
recess should be at least 400 mm above
the fire. Please check with the television
supplier to check clearances. Some television
manufacturers have warranty conditions that
state a television is not to be installed above a
fireplace.
For further information refer to p. 14.
400 mm
10 mm
1000 mm
400 mm
400 mm
10 mm
75 mm
NeoInbuiltclearances
NeoFreestandingclearances
375.5 mm
75 mm

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The below diagrams are to assist people who are determining the clearance
area around the Neo without having the unit on site.
Glass width
510400 400
500 400
Clearance Clearance
Minimum above fire
1310
Neo inbuilt
Glass width
510400 400
500 400
Clearance Clearance
Minimum above fire
1310
Neo inbuilt premium classic

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TVinstallation
The Neo has a fan that distributes warm air from the top of the appliance out into
the room. As warm air is dispersed outwards, as opposed to directly upwards,
installation of a TV may be an option.
The diagram shows
recommended clearances
when installing a TV directly
above the Neo, or into a
recess. All dimensions are in
millimetres.
400 mm dimension
The 400 mm dimension
is the minimum clearance
required to to a mantel. The
image adjacent shows the
dimension from the edge of
the frame, in the case of the
Neo the 400 mm dimension
is to be taken from the edge
of the inner glass.
Always check with the TV
manufacturer
It is up to the owner to check
the TV installation with the TV
manufacturersome have
warranty conditions that state
a TV is not to be installed
above a fireplace.
Rinnai does not accept any
responsibility for damage to
a TV resulting from the use of
this information.
At least the
depth of the TV
400 mm
minimum
400 mm
minimum

Installation
Installation,servicingandrepair
shallbecarriedoutonlyby
authorisedpersonnel.

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Masonryinstallation
1
2
Prepare the site
Ensure the enclosure meets the dimension requirements and check the gas and electrical
supplies have been prepared according to information in this guide.
Unpack the engine
The Neo engine is supplied in one carton. Check for damage and ensure you have the
correct gas type before starting. Do not install if any damage is evident.
Install the flue
Install flexiliner flue*, refer following page and p. 32 for an overview of how the flue is
assembled and connected to the unit.
* As per AS/NZS 5263.0:2017 2.15.2.3, do not use an unlined masonry chimney as the flue for this appliance.
4Prepare the engine
Attach the adhesive backed foam sealing strip supplied to the rear face of the front
assembly mounting panel, approximately 30 mm from the top edge. The foam seal forms a
seal between the unit and the fireplace brickwork. If a seal cannot be formed then another
means of sealing must be usednon-combustible insulation or heat resistant silicone.
5Connect the flue adaptor
Connect the flue adaptor to the flexiliner flue.
6Position the engine and connect the electrical supply
Place the Neo engine in front of the fireplace enclosure. Use a panel of cardboard packaging
underneath the engine to minimise damage to the floor. Connect the electrical supply.
7Insert the Neo into the fireplace
Move the heater into the fireplace ensuring the gas supply pipe and fittings feed into the
rear access hole. Connect the flue.
8Connect the gas supply
Refer p. 8.
9Leak test
Leak test all appliance connections. When finished remove any residue with a rag, Prevent
any soapy solution coming into contact with the electrical components.
10 Secure
Fasten the heater to the fireplace using appropriate fasteners (not supplied), using the
three holes across the top and at least two holes on each side.
11 Complete the installation
Refer p. 22-28.
3

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4. Preparing the engine
7. Inserting the engine into the fireplace.
10. Securing the heater
3.6 m
Fixings R1760-2
Chimney cowl
Ø 100 mm
Guide rails
R1760-3
Flexi flue chimney
flashing plate
(400 x 300 mm)
R1760-6
Aluminium flexi flue
3.6 m
Guide plate
Flexi flue spigot adaptor
Attaching the flexiliner flue to the unit
1. Attach the guide rails to the heater
using the predrilled holes and four
screws.
2. Align the guide plate with the guide
rails and slide the flue assembly
forward until the front tab of the guide
plate is fully forward and against the
rear of the flange at the top of the
heater.
3. Ensure the guide plate is securely
fastened with two screws to the flue
access plate.

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Inbuiltmockchimney(zeroclearanceinstallation)
1
2
Prepare the site
Ensure the enclosure meets the dimension requirements and check the gas and electrical
supplies have been prepared according to information in this guide.
Ensure there are no studs, noggins, ceiling joints, wiring or other obstructions within the
wall or ceiling cavity where the flue is to be located.
Assemble the zero clearance box
Refer separate assembly instructions included with the zero clearance box.
Fit the zero clearance box
Slide assembled box into the cavity, ensuring the gas and electrical supplies are accessible.
4Install the flue
Install the flue kit and/or individual flue components.
5Unpack the engine
The Neo engine is supplied in one carton. Check for damage and ensure you have the
correct gas type before starting. Do not install if any damage is evident.
6Prepare the engine
Attach the flue guide rails, supplied with the zero clearance box, to the top of the unit using
the four predrilled holes and screws supplied.
7Install cladding
Before installing the Neo ensure the cladding for the front of the enclosure has been
fitted. The cladding MUST BE installed flush with the zero clearance box. Failure to do this
will cause alignment problems with the flue.
8Connect the flue adaptor
Connect the flue adaptor* to the engine by aligning the guide rails with the guide plate*
of the flue adaptor. Slide the flue adaptor in until the guide plate is fully home against the
rear of the flange at the top of the heater.
* Supplied with the zero clearance box
9Position the engine and connect the electrical supply
Place the Neo engine in front of the fireplace enclosure. Use a panel of cardboard packaging
underneath the engine to minimise damage to the floor. Connect the electrical supply.
10 Insert the unit into the enclosure
Move the engine into the zero clearance box ensuring the gas supply and pipe fittings
feed into the rear access hole. Align the guide rails with the guide plate and slide in the
engine until the guide plate is fully home against the rear frame mounting panel.
11
3
Connect and secure the flue
The weight of the flue should not be supported by the appliance, it should be self-
supporting. Supporting the flue is usually completed during the framing stage with flue
supports or straps within the cavity.
Replace the flue access plate and secure the guide plate of the flue adaptor to the flue
access plate with the two screws supplied. Secure access plate to the engine.
next
page

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12
13
Connect the gas supply
Refer p. 8.
Leak test
Leak test all appliance connections. When finished remove any residue with a rag, Prevent
any soapy solution coming into contact with the electrical components.
Complete the installation
Refer p. 22-28.
14
Secure engine to the enclosure
Fasten the engine to the enclosure using appropriate fasteners (not supplied), using the
three holes across the top and at least two holes on each side, refer p. 17.
15
Drill
4 x Ø 3.2 mm
holes
Assemble and fit the zero clearance box
Prepare heater engine and fit cladding
Align guide rails with the guide plate

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Freestandinginstallations
1
2
Prepare the site
Check the installation area has been prepared according to the gas and electrical supply
requirements in this guide.
Ensure there are no studs, ceiling joints, wiring, or other obstructions within the ceiling
cavity where the flue is to be located.
Install the flue
Install flue kit and/or individual flue components.
Unpack engine and freestanding kit
The Neo engine and freestanding kit are supplied in separate cartons. Check for damage
and ensure you have the correct gas type before starting. Do not install if any damage is
evident.
4Assemble, position and secure the base assembly
Assemble the base assembly of the freestanding kit and place on the floor where the Neo
is to be located. Using three fasteners (not supplied), secure the base assembly to the
floor—this also acts as a seismic restraint.
5Attach spigot adaptor and outer panels
Assemble the flue spigot.
Drill 4 x Ø 3.2 mm holes in the location dimples on the top rear of the Neo engine, then fit
the flue spigot using the four self-tapping screws provided.
Fit the rear and side panels using the screws provided. You may need to elevate the engine
approximately 100 mm off the ground to assemble the side panels.
Align the top panel tabs over the rear panel and fasten to the engine at the front and rear
using the screws provided.
6Fit heater to the base assembly
Lift the heater onto the base assembly ensuring the gas supply pipe and fittings feed into
the rear access hole. Align the heater securing holes over the M5 root nuts and secure
using the four screws provided. Two of the screws are located midway into the heater on
the lower left and right edges.
7
8
Connect electrical supply
9
10 Complete the installation
Refer p. 22-28.
3
Connect the gas
Refer p. 8.
Leak test
Leak test all appliance connections. When finished remove any residue with a rag, Prevent
any soapy solution coming into contact with the electrical components.