Rinnai Symmetry RDV3611 User manual

Symmetry RDV3611 gas fireplace
Operation guide

Important
Appliance must be installed with a Rinnai approved ue system.
This appliance must be installed in accordance with:
-Manufacturer’s installation instructions
-AS/NZS 5601 Gas Installations
-AS/NZS 5263 Gas appliances standards
For use with Natural Gas or Universal LPG as indicated on the
appliance.
Appliance must be installed, commissioned and serviced by an
authorised person, being in New Zealand a licensed gastter.
Warning
Improper installation, adjustment, alteration, service and
maintenance can cause property damage, personal injury or loss
of life.
For more information about buying, using, and servicing of Rinnai
appliances call: 0800 RINNAI (0800 746 624).
Rinnai New Zealand Limited
105 Pavilion Drive, Mangere, Auckland
PO Box 53177, Auckland Airport, Auckland 2150
Phone: [phone]
Fax: [phone]
Email: [email protected]
Web: rinnai.co.nz
youtube.com/rinnainz
facebook.com/rinnainz

Safety ...................................................................4
About your Rinnai Symmetry gas re ...................5
General information ..............................................6
Symmetry operation .............................................7
Wireless controller ................................................8
Wireless controller display ....................................9
Controller modes of operation ..............................10
Programming your controller ................................11
Operation using the controller ..............................12
Operation without the controller............................13
Troubleshooting ....................................................14
Abnormal ame pattern ........................................15
Installation checklist, and installer details .............16
Purchase details, and warranty registration .........17
Limited Warranty ..................................................18
Contents
Gas res, like cars, require regular maintenance and servicing. For reliable operation Rinnai gas
res should be serviced every two years, including inspection of the ue system.
Servicing

4 | Symmetry RDV3611 operation guide: 11158-C 03-20
Safety
Important
This appliance is not intended for use by persons (including children) with reduced physical,
sensory or mental capabilities, or lack of experience and knowledge, unless they have been given
supervision or instruction concerning use of the appliance by a person responsible for their safety.
-The heater must not be used or operated if any part of the appliance is damaged
-Do not place articles on or against this appliance
-Do not use or store ammable materials near this appliance
-Do not spray aerosols in the vicinity of this appliance while it is in operation
-Do not modify this appliance
-The re must not be located immediately below a power socket outlet (potential re hazard)
Do not restrict warm air
discharge by placing articles in
front of the appliance.
This appliance must not be
used for any other purpose
other than heating.
Children should be supervised
at all times to ensure they do not
play with the appliance. Hand or
body contact with the appliance
should be avoided.
Do not allow anyone to sit,
lean or sleep directly in front of
the appliance.
Do not allow curtains or other
combustible materials to come
into contact with the appliance.
Do not unplug the appliance
while it is operating. Do not
use power boards or double
adaptors to operate this
appliance.
Do not allow anyone to post
articles through into the heater.
Do not spray aerosols while
the appliance is operating.
Most contain butane gas which
can be a re hazard if used
near the appliance.
If the supply cord is damaged it
must be replaced by a licensed
tradesperson. This must be
a genuine replacement part
available from Rinnai.

Symmetry RDV3611 operation guide: 11158-C 03-20 | 5
Position of your Rinnai gas re on a wall
If installing the Symmetry up the wall in an elevated position, air from the convection fan,
depending on the room conguration, could create drafts. This needs to be factored when
determining the location of the re.
Wall surface above the re
The temperature of the wall surface directly above the appliance may get warm and discolour
paint nishes or distort wall coverings. For durability of surfaces, please contact the manufacturer
for their specication. The nish needs to be able to withstand temperatures of up to 65 °C above
ambient.
About your Rinnai Symmetry gas re
Congratulations on the purchase of your Rinnai gas re. We hope you love this product as much
as we do, and on the o󰀨 chance that something does go wrong, or if you need help, we’re only a
phone call away.
7.5 kW heat
output will warm
up large areas
Heat additional
rooms with the
heat transfer kit
Ceramic
liners provide
additional
radiant heat
Convection fan
helps circulate
heat more
e󰀩ciently
Flueing can
be installed
vertically or
horizontally
Ember bed glow of
the burner creates
one of the most
realistic looking
res
Wireless controller
Height - 140 mm
Width - 80 mm
Depth - 20 mm

6 | Symmetry RDV3611 operation guide: 11158-C 03-20
General information
Before operation please read these instructions to get an overview of how to
operate, maintain and service your Rinnai gas re.
Electrical connection
The standard electrical connection is to
the right hand side of the front assembly.
If necessary this can be changed by your
electrician to terminate on the left.
The connection is either direct wired1or
connected to a power point within the cavity.
This must be connected to a dedicated earthed
power point. The electric isolation switch must
be accessible after the appliance has been
installed.
Installation by a licensed tradesperson
Only a licensed tradesperson can install, adjust,
maintain, and service this gas re. Any work
carried out by a non-licensed tradesperson is
illegal and will void any warranty.
Installer handover
Ensure your installer talks to you about the
use and care of this appliance, and that you
understand these instructions. The installer also
needs to complete the appliance installation
checklist and installer details (p. 16), and leave
this guide with you.
Safety devices
Your Rinnai Symmetry has the following
safety devices; light to pilot, overheat safety
switch, ame failure, and combustion chamber
pressure relief.
Soot deposits
Small soot deposits inside the heater or glass
is normal. Signicant soot build-up however
is not normal and will require a service call.
Refer to the troubleshooting section for further
information.
Environmental
Your Rinnai gas re is
manufactured from a number of
recyclable materials. At the end
of its useful life please consider
what parts could be recycled, for
example scrap metal, PCB etc.
Care and maintenance
All external surfaces of the Symmetry can
be cleaned using a soft damp cloth and mild
detergent. Do not use solvents and do not
attempt to clean while the re is still operating
or hot.
Servicing
Rinnai has a maintenance, service
and spare parts network with
personnel who are fully trained
and equipped to give the best
advice on your Rinnai appliance.
Servicing and repair should only be carried out
by authorised personnel, please call Rinnai
(0800 746 624).
For reliable operation Rinnai gas replaces
should be serviced every two years, including
inspection of the ue system. If they are in a
particularly dusty environment or subject to
excess lint, for example dog hair, or where
there are newly laid carpets, then annual
servicing would be benecial.
Regular maintenance and servicing is not
covered by the Rinnai warranty.
1 Consult a qualified electrician if direct wiring is required as it must comply with AS/NZS 5601 and AS/NZS 3000 and other
relevant local regulations

Symmetry RDV3611 operation guide: 11158-C 03-20 | 7
Symmetry operation
Your controller has as a built-in child lock function that requires pressing two buttons
simultaneously. This function cannot be overridden. To turn the controller on, press
PWR and OK at the same time. Pressing PWR will switch the controller o󰀨.
Fan
On start-up, the fan will start approximately four
minutes after the heater is switched on. This
delay is to reduce the amount of cold air being
pushed out into the room.
On shut-down, the fan will stop approximately
eight minutes after the heater is switched o󰀨.
This is to cool the appliance down.
Modes of operation
Your Symmetry has three modes of operation;
manual, automatic, and ame only mode. For
more information refer to p.10.
The re is designed to run as e󰀩ciently as
possible. When in manual or automatic modes,
the re will switch itself o󰀨 if the room reaches
the set temperature, i.e. in smaller rooms that
heat up quickly. When this occurs, the ame
indicator on your controller will rise and fall
every few seconds to indicate the re is still
operational. The unit will restart again once
the room temperature falls below the set
temperature.
ALWAYS check your wireless
controller before going to bed or
leaving the building to ensure the re
has been switched o󰀨.
If you want your re to operate regardless of
room temperature, adjust the controller to ame
controller mode only.
Start-up
When turning on the re it will automatically
go to the highest setting for approximately 45
seconds—this is to establish the ame pattern.
You can adjust the re during this time, but
there will be a 45 second delay.
Over temperature automatic shuto󰀨
The controller when operating in any of the
three modes will automatically shutdown and
switch the re o󰀨 if the room temperature
exceeds 40 °C for more than three minutes—
this is a safety feature.
Power cut or power disruption
In the event of a power failure or
disruption, the Symmetry will turn o󰀨
and will need to be manually turned
on again when power is restored—
this is a safety feature.
To reset the re, press the ON/OFF button on
the control panel, to turn the re back on.
IMPORTANT

8 | Symmetry RDV3611 operation guide: 11158-C 03-20
Wireless controller
Your wireless controller is designed to be wall mounted on a bracket,
supplied with the controller, within 10 m of the re.
How it operates
The controller houses the thermostat that senses the room temperature
and communicates information back to the re via radio frequency.
The controller needs to be positioned in the same room as the re and area that needs heating—a
place without temperature uctuations. For example, if placed near a door subject to cold drafts,
the controller will sense the room temperature is colder than it is and the re will keep heating the
room, when in reality the set temperature has been reached.
Controller position
The ideal position for the controller is:
• Away from possible drafts in the room
• Away from direct sunlight
• A suitable distance away from the re, approx. 2-10 m
• Ideally 1.5 m from the oor (approx. chest height when standing)
Battery
Type: 2 x AA batteries
Life: Approx. 12 months
When the batteries are changed all settings will be lost and the controller will revert back to the
initial setup screen.
Handy tips
The most e󰀩cient way of operating your Symmetry is with the wireless controller. Once the re has
been turned on at the wall for the rst time, and the On/O󰀨 button pressed on the control panel,
use the controller to turn the unit on and o󰀨 (not the button on the re).
If you turn the appliance o󰀨 using the control panel, you will need to turn it on again using the
control panel—you won’t be able to turn it on with the controller.
If the re is not going and the LED on the control panel is permanently on, push the On/O󰀨 button
next to the LED twice to get the appliance to reignite.
If the LED on the re is o󰀨, check the ame symbol on the controller. If it is pulsing, the re is still
on and will relight when the room temperature drops.

Symmetry RDV3611 operation guide: 11158-C 03-20 | 9
Wireless controller display
A/M PWRT P
DOWN
UP
OK
Transmit indicator
Indicates the controller is transmitting.
Battery indicator
Symbol will ash when the
batteries need replacing.
The controller will function
approx. ve days before
shutting o󰀨.
Flame indicator
Indicates ame height.
When in manual or
automatic modes, the re
will switch o󰀨 if the room
temperature reaches the
set temperature. When this
occurs the ame indicator
will rise and fall every few
seconds to indicate the re
is still on.
PWR button
PWR and OK pressed
together switches the
controller on. PWR switches
the controller o󰀨.
UP, OK, DOWN
UP/DOWN changes hours, minutes or temperature.
OK accepts the current function and advances to the
next function
T - Time
Indicates the time and day of the
week programming. Press and hold
for two seconds.
Mode button
Toggles between automatic,
manual, and ame modes.
Operation mode indicator
When in ame mode, the
display will be blank.
Time of day and day of week
Set temperature indicator
When the controller is on, the
programmed temperature will
only be displayed. In ame
mode, only the ame setting
(F1-F7) will display.
Temperature display
Displays the current room
temperature.

10 | Symmetry RDV3611 operation guide: 11158-C 03-20
Controller modes of operation
Manual
Just set the desired temperature. The re will modulate the burner settings to achieve the set
temperature and switch o󰀨 once the set temperature has been reached. The re will come on
again once the room temperature falls below the set temperature.
With the controller turned on, press and release the A/M button until the word’ Manual’ appears on
the screen. Press and hold the UP and DOWN buttons to increase / decrease the temperature by
1 °C.
Automatic
Works on programmed time periods and timers—refer next page.
Flame control
Allows you to set your preferred ame setting and override the set
temperature—the re will not automatically turn itself o󰀨 unless the room
exceeds 40 °C.
To activate the ame mode:
1. Turn the controller on (PWR + OK).
2. Press the A/M button until the ‘MANUAL’ or ‘AUTO’ symbols
disappears from the bottom of the screen.
3. The screen will display what is shown in the image.
Use the UP and DOWN button the adjust the ame setting (seven
ame stages in total). When using for the rst time the controller will
default to F1 (lowest), and then default to the last selected ame
setting when used again.
Flame setting
Flame symbol will correspond to the ame setting selected—F7-F1 (highest to lowest).
Flame mode
Nothing will be displayed in this window when operating in ame mode.
A/M PWRT P
DOWN
UP
OK

Symmetry RDV3611 operation guide: 11158-C 03-20 | 11
Programming your controller
The clock must be set before the programmed timers will operate. Each day of the week can be
programmed for four periods—a total of 28 programmed periods.
Setting the clock
1. With the controller
o󰀨, press ‘T’ for two
seconds.
2. Using the UP and
DOWN buttons adjust
to the correct time.
Ensure you have the
correct time of day
((AM/PM). Press OK to
accept.
3. Repeat the process to adjust the minutes
and day of the week.
Week settings available
A weekday program can be set so the program
is used Monday to Friday. Similarly, a weekend
program can be set for Saturday to Sunday.
If you do nothing to change the programming
the default settings would be available if you
set it to automatic mode. When in this setting,
the heater will automatically turn on and o󰀨
depending on the temperatures set—similar to
an air conditioning unit.
DEFAULT SETTINGS
Time period Start time Temp. °C
Period 1 6:00 am 20 °C
Period 2 8:30 am 15 °C*
Period 3 5:00 pm 21 °C
Period 4 10:30 pm 15 °C
* If the room temperature falls below 15 °C, the unit will
turn on and stay on until the room temp. increases above
15 °C.
To revert back to the default settings, press the
following sequence of buttons:
P > T > T > DOWN
If you want to stop the re from coming on at
all, for example, during the night and before
period 1, you can reduce the temperature
setting using the DOWN button until --°C is
reached. This means no set temperature has
been programmed and the re will stay o󰀨 until
the next period setting.
To begin programming
With the controller o󰀨, press and hold ‘P’ for
two seconds to start programming. PROG will
be displayed, ‘Pd, and the time at which the
controller is currently set will ash. Period 1 can
now be set.
Setting the day of the week
1. Press and release the UP or DOWN button
to change the day the week.
2. To accept the selected day(s) of the week
press OK.
Setting the period starting time
1. After setting the day the AM/PM setting will
ash. To set the P1 starting time, press and
release the UP or DOWN button for the
hour setting. Ensure that the AM/PM is set
correctly.
2. To accept, press OK. The minute setting will
ash as in step 1, press OK to accept.
Setting the temperature
1. After setting the time period the
temperature will ash. Press and release
the UP or DOWN buttons for two seconds
to adjust.
2. To accept press OK. P1 is now set for the
chosen day(s) of the week. P2 will now be
displayed, this can be setup for the same
day(s) of the week.
3. Repeat the programming process for the
remaining periods.
If you want to check what has been
programmed, press P for two seconds and
select OK to continuously cycle through the
settings for each period.
A/M PWRT P
DOWN
UP
OK

12 | Symmetry RDV3611 operation guide: 11158-C 03-20
Operation using the controller
The controller is factory set so synchronising will only be necessary if there is an error, or if the
controller has been purchased separately. Synchronising involves the controller sending a signal to
the re so it can memorise the certied frequency that it operates on.
If the controller is not synchronised
Only perform if the controller is NOT
synchronised—re will not operate when any of
the functions are selected on the controller.
1. Turn the power o󰀨 at the power point for a
minimum of 30 seconds.
2. Ensure the controller is turned o󰀨, to turn o󰀨
press and release the PWR button once.
3. Turn the power on at the power point, the
power operation indicator on the control
panel will ash once. The controller can
now be synchronised with the re.
Synchronisation MUST BE performed within 30
seconds of the power being turned on. If more
than 30 seconds has elapsed repeat steps 1-3.
4. On the controller in quick succession press
the following sequence of buttons:
P > T > T > UP
The controller display will show L/C (Learn
Code) for two seconds, then return to
the normal OFF state display. The power
operation indicator on the control panel will
ash once to indicate that synchronisation
has been accepted.
Turning on and o󰀨
Press the OK and PWR button at the same
time to ignite the re. This is a safety feature to
reduce the chance of young children being able
to turn on the re.
The re rst lights to pilot, then after a period
switches to the high setting.
To turn o󰀨, press and release the PWR button.
Changing the temperature
The Symmetry has seven stages of
temperature and ame modulation, which
can be changed by using the UP and DOWN
buttons.
The temperature control range is 7-32 °C.
There is also a setting before 7 °C that is --°C.
This means no set temperature has been
programmed.
The 7 °C setting does not indicate cooling
functionality. The lower temperature range is for
cooler climates where room temperatures fall
below 7 °C.
Changing between modes
To change between manual, automatic, or
ame modes, press and release the A/M
button.
Changing between °C and °F
The thermostat display can be set to °C and °F.
The default setting is °C.
With the thermostat o󰀨, press the following
sequence:
P > T > T > A/M
Restoring factory default
To restore the factory default settings, with the
controller o󰀨, press the following sequence:
P > T > T > DOWN

Symmetry RDV3611 operation guide: 11158-C 03-20 | 13
Operation without the controller
If you lose your controller, or the batteries go at, you can still operate your re using the control
panel on the unit.
Models with the control panel on the lower right hand side
Press and release the ON/OFF button. This will start the
electronic spark and the power LED will be illuminated.
The pilot will ignite rst and then automatically go to the
high setting. Pressing the ON/OFF button again will turn
the unit o󰀨.
Under gas failure conditions, the appliance will go into
lock out after sparking for one minute. Under lock out the
power LED will remain on. To start the unit again, press
and release the On/O󰀨 button twice after the gas supply
resumes.
In the event of a power failure the Symmetry will turn o󰀨
and will need to be manually turned on again when power
is restored—this is a safety feature.
Models with the control panel on the side (premium at frame)
Turning the re on
Press the On/O󰀨 button once, you will hear the
electronic ignition sparker. The electronic ignition stops
when the pilot ame is established, the main burner then
ignites o󰀨 the pilot and will go to the highest setting. The
LED power indicator will stay on, indicating the re is
in operation. Flame height may be adjusted after one
minute of operation.
To change the burner and fan settings press the UP and
DOWN arrows to increase or decrease the ame height.
Turning the re o󰀨
Press the On/O󰀨 button once. The LED power indicator
will turn o󰀨.
LED indicators
• On = blue
• Standby = red
• O󰀨 = nothing
Red power LED ON/OFF button
ON/OFF button
Blue LED indicator
Increase
Decrease

14 | Symmetry RDV3611 operation guide: 11158-C 03-20
Troubleshooting
During installation there will be an initial burning in period where some smoke and smell may be
experienced. This is a normal part of the operation.
The Symmetry is tted with an overheat safety switch. Under overheat conditions this switch will
shut o󰀨 the re. If the unit shuts o󰀨 repeatedly servicing may be required.
Symptom Cause Solution
Burner will not light No power present
No gas present
Power cut
Air in gas pipe
Ignition failure
Ensure power cord is plugged in and turned
on.
Ensure gas supply is turned on.
Re-ignite after power is restored.
Purge air (installer to do).
Repeat ignition steps.
Smell of gas Leaking gas Turn o󰀨 gas at meter or LPG cylinder and call
your installer.
Small soot deposit on logs Normal operation No action required.
Severe soot deposits forming on
logs or glass
Inadequate ue system,
incorrect gas pressure or log
misalignment
Contact a Rinnai Service Centre.
Condensation on glass Normal operation Allow heater to warm up and condensation will
disappear.
Fire comes on at the wrong time Program not set correctly Check program periods and AM/PM is correctly
set on controller.
Controller display blank Flat batteries Check batteries or replace with new batteries.
Heater keeps turning itself o󰀨 Set room temperature has been
reached
Normal operation. Fire has turned o󰀨 as the
set temperature has been reached. If you wish
to override this and have the re continually
on, revert to ame mode or increase the set
temperature.
Power LED is on but the re
isn’t going and the controller
doesn’t work
Indicates fault mode Press the On/O󰀨 button on the control panel
once, the LED will ash, press again the LED
will stay on and the re will attempt to re-ignite.
The controller should work now.

Symmetry RDV3611 operation guide: 11158-C 03-20 | 15
Abnormal ame pattern
Each Rinnai ame re has a distinct ame pattern. This should look the same every
time you start your re, after an initial warm up period of approximately 20 minutes.
Abnormal ame performance and/or pattern
can indicate a problem with your re, such as
blocked gas injectors, or shifting of burn media.
There are some warning signs that could
indicate a problem.
-Unusual smell from the appliance
-Continued di󰀩culty or delay in establishing
a ame
-Either very short or very long ames
-Flame only burns part way across the
burner
-Severe soot building up on the inside of
the glass1.
If any of the above signs occur, please contact
Rinnai.
1 Appliances incorporating a live fuel e󰀨ect, and designed to operate with luminous ames, may exhibit slight carbon deposits—this is
normal.
Normal ame pattern
Abnormal ame pattern

16 | Symmetry RDV3611 operation guide: 11158-C 03-20
Installation checklist
The installer must complete the installation checklist below and make sure this
guide is left with you. They must also instruct you about the use and care of the
appliance, and ensure you understand the safety instructions.
Checklist
FAppliance positioned in a suitable location (clearances, mantels, surrounds etc.).
FRinnai ue system installed and tested to ensure e󰀨ective draw.
FGas pressure checked and set according to the data plate.
FBurn media installed as per instructions.
FAppliance tested for correct operation and to ensure no gas leaks.
FCustomer instructed on operating procedure and safety requirements.
FCustomer advised to service the heater every two years.
Installer details
Company name:
Installer name:
Address:
Phone: Mobile:
Certicate of compliance number for installation:
Signed: Date:

Symmetry RDV3611 operation guide: 11158-C 03-20 | 17
Purchase details
Please keep these details in a safe place for future reference.
ATTACH YOUR PROOF
OF PURCHASE HERE:
Retailer:
Retailer address:
Date of purchase:
Product details:
Record your purchase details below
Register your re online at www.rinnai.co.nz/register/. You’ll need to know the
model, and also the serial number—shown on the sticker on the back page of this
guide.
Register your Symmetry online
Warranty claim
To make a warranty claim, contact Rinnai on 0800 RINNAI (0800 746 624) or email
[email protected].

18 | Symmetry RDV3611 operation guide: 11158-C 03-20
Limited Warranty
Rinnai brings you peace of mind with a:
5-year rebox warranty
This warranty is applicable to all Rinnai gas res manufactured from 01 May 2019. All terms of
the warranty, subject to the conditions below, are e󰀨ective from the date of rst installation. The
attending service person reserves the right to verify this by requesting a copy of the gas certicate
of compliance prior to commencement of any warranty work. Proof of purchase and installation date
will be required at the time of any warranty claim. This warranty is only valid within the country of
purchase.
FIREBOX1ALL OTHER PARTS
Parts Labour Parts Labour
5 years22 years22 years22 years2
1The rebox is the metal outer casing that surrounds the re. All other parts of the re will be covered by a two year limited
warranty
2 From date of rst installation
General warranty terms
All Rinnai appliances meet or exceed the safety standards required by New Zealand gas and
electrical regulations. The company is constantly improving its products and as such, specications
are subject to change or variation without notice.
For the purposes of the Consumer Guarantees Act 1993, Rinnai only guarantees the availability of
repair facilities and spare parts for the express warranty period recorded in the table above.
This warranty does not limit any consumer rights or guarantees that may apply under the
Consumer Guarantees Act 1993. If the product is acquired for the purposes of a business, the
provisions of the Consumer Guarantees Act 1993 do not apply and no other warranties (either
express or implied by law) apart from those stated in the warranty will apply.
Warranty terms and conditions
1. All terms of this warranty are e󰀨ective from the date of rst installation. The attending service
person reserves the right to verify this by requesting a copy of the gas certicate of compliance
prior to commencement of any warranty work. The installer must issue a certicate of
compliance by law in New Zealand. Warranty claims may be invalid if not accompanied by
details of the installing or supervising gas tter’s registration number and the gas certication
number.
2. All Rinnai appliances must be installed, commissioned, serviced, repaired and removed in
accordance with the manufacturer’s installation instructions, local regulations, and building
codes by persons authorised by local regulations to do so.
3. All appliances must be operated and maintained in accordance with the manufacturer’s
operating instructions. Rinnai recommends that gas res are serviced every two years,
including inspection of the ue system.

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Warranty terms and conditions continued
4. Servicing of the product is to be carried out by a Rinnai authorised service centre.
5. The warranty applies only to the components supplied by Rinnai. It does not apply to
components supplied by others, such as electrical switches, electrical cables, fuses and where
applicable ue systems, but is not limited to these.
6. Where a failed component is replaced under warranty, the balance of the original warranty will
remain e󰀨ective.
7. Rinnai reserves the right to transfer functional components from defective appliances if they
are suitable.
8. Rinnai reserves the right to have installed product returned to the factory for inspection.
9. Where the gas re is installed outside the metropolitan area or further than 40 km from a Rinnai
authorised service centre, travel costs shall be the owner’s responsibility.
Warranty exclusions
The following exclusions may cause the warranty to become void and will result in a service charge
and cost of parts (if required).
1. Accidental damage and acts of God.
2. Failure due to abuse or misuse, improper maintenance or improper storage.
3. Failure due to incorrect or unauthorised installations including but not limited to the use
of products, including ue systems, that are not specied by Rinnai, damage caused by
installation of indoor res outdoors and outdoor res indoors.
4. Failure or damage caused by alterations, service or repair work carried out by persons other
than Rinnai service persons or service centres.
5. Where it is found that there is no fault with the appliance and the issue is related to the
installation or is due to the failure of electric or gas supplies.
6. Noise caused by minor contraction, movement or expansion of certain parts.
7. Cost of building work to access parts that need repair or replacement, or the costs of building
repairs afterwards.
8. Subjective issues such as noise or smell that Rinnai have investigated (or a Rinnai service
agent has investigated) and are established to be within normal operating parameters.
9. Variances in replace appearance, including ame picture, from Rinnai promotional images that
are due to gas type, printing connes, and on-screen display variances.

Rinnai.co.nz 0800 746 624
http://www.youtube.com/rinnainz
http://www.facebook.com/rinnainz
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