Robustel GoRugged M1000 USBV2 User manual

Robustel GoRugged M1000 USBV2
Industrial Cellular USB Modem
for 2G / 3G / 4G Networks
User Guide
Document Name: User Guide
Date: 2014-06-27
Status: /Confidential
DocID: /RT_UG_M1000 USBV2_v.1.0.0
www.robustel.com

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About This Document
This document describes the hardware of the Robustel M1000 USBV2 Industrial Grade USB Modem.
Copyright© Guangzhou Robustel Technologies Co., Limited
All Rights Reserved.
Trademarks and Permissions
Robustel are trademark of Guangzhou Robustel Technologies Co. Limited.
All other trademarks and trade names mentioned in this document are the property of their respective holders.
Disclaimer
No part of this document may be reproduced in any form without the written permission of the copyright owner.
The contents of this document are subject to revision without notice due to continued progress in methodology,
design and manufacturing. Robustel shall have no liability for any error or damage of any kind resulting from the use
of this document.
Technical Support Contact Information
Tel: +86-18924045664
Fax: +86-20-82321505
E-mail: support@robustel.com
Web: www.robustel.com

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Important Notice
Due to the nature of wireless communications, transmission and reception of data can never be guaranteed. Data
may be delayed, corrupted (i.e., have errors) or be totally lost. Although significant delays or losses of data are rare
when wireless devices such as the modem are used in a normal manner with a well-constructed network, the
modem should not be used in situations where failure to transmit or receive data could result in damage of any kind
to the user or any other party, including but not limited to personal injury, death, or loss of property. Robustel
accepts no responsibility for damages of any kind resulting from delays or errors in data transmitted or received
using the modem, or for failure of the modem to transmit or receive such data.
Safety Precautions
General
The modem generates radio frequency (RF) power. When using the modem care must be taken on safety issues
related to RF interference as well as regulations of RF equipment.
Do not use your modem in aircraft, hospitals, petrol stations or in places where using GSM products is
prohibited.
Be sure that the modem will not be interfering with nearby equipment. For example: pacemakers or medical
equipment. The antenna of the modem should be away from computers, office equipment, home appliance,
etc.
An external antenna must be connected to the modem for proper operation. Only uses approved antenna with
the modem. Please contact authorized distributor on finding an approved antenna.
Always keep the antenna with minimum safety distance of 26.6 cm or more from human body. Do not put the
antenna inside metallic box, containers, etc.
Note: Some airlines may permit the use of cellular phones while the aircraft is on the ground and the door is open.
Modem may be used at this time.
Using the modem in vehicle
Check for any regulation or law authorizing the use of GSM in vehicle in your country before installing the
modem.
The driver or operator of any vehicle should not operate the modem while in control of a vehicle.
Install the modem by qualified personnel. Consult your vehicle distributor for any possible interference of
electronic parts by the modem.
The modem should be connected to the vehicle’s supply system by using a fuse-protected terminal in the
vehicle’s fuse box.
Be careful when the modem is powered by the vehicle’s main battery. The battery may be drained after
extended period.
Protecting your modem
To ensure error-free usage, please install and operate your modem with care. Do remember the follow:
Do not expose the modem to extreme conditions such as high humidity / rain, high temperatures, direct
sunlight, caustic / harsh chemicals, dust, or water.
Do not try to disassemble or modify the modem. There is no user serviceable part inside and the warranty
would be void.

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Do not drop, hit or shake the modem. Do not use the modem under extreme vibrating conditions.
Do not pull the antenna or power supply cable. Attach/detach by holding the connector.
Connect the modem only according to the instruction manual. Failure to do it will void the warranty.
In case of problem, please contact authorized distributor.

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Regulatory and Type Approval Information
Table 1: Directives
2002/95/EC
Directive of the European Parliament and of the Council of 27 January 2003
on the restriction of the use of certain hazardous substances in electrical and
electronic equipment (RoHS)
2002/96/EC
Directive of the European Parliament and of the Council on waste electrical and electronic
equipment (WEEE)
2003/108/EC
Directive of the European Parliament and of the Council of 8 December
2003 amending directive 2002/96/ec on waste electrical and electronic
equipment (WEEE)
Table 2: Standards of the Ministry of Information Industry of the People’s Republic of China
SJ/T
11363-2006
“Requirements for Concentration Limits for Certain Hazardous Substances in Electronic Information
Products” (2006-06).
SJ/T
11364-2006
“Marking for Control of Pollution Caused by Electronic Information Products”
(2006-06).
According to the “Chinese Administration on the Control of Pollution caused
by Electronic Information Products” (ACPEIP) the EPUP, i.e., Environmental
Protection Use Period, of this product is 20 years as per the symbol shown here, unless otherwise
marked. The EPUP is valid only as long as the product is operated within the operating limits
described in the Hardware Interface Description.
Please see Table 3 for an overview of toxic or hazardous substances or elements that might be
contained in product parts in concentrations above the limits defined by SJ/T 11363-2006.
Table 3: Toxic or hazardous substances or elements with defined concentration limits
Name of the part
Hazardous substances
(Pb)
(Hg)
(Cd)
(Cr(VI))
(PBB)
(PBDE)
Metal Parts
o
o
o
o
o
o
Circuit Modules
x
o
o
o
o
o
Cables and Cable Assemblies
o
o
o
o
o
o
Plastic and Polymeric parts
o
o
o
o
o
o
o:
Indicates that this toxic or hazardous substance contained in all of the homogeneous materials for this part is below
the limit requirement in SJ/T11363-2006.
x:
Indicates that this toxic or hazardous substance contained in at least one of the homogeneous materials for this
part might exceed the limit requirement in SJ/T11363-2006.

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Revision History
Updates between document versions are cumulative. Therefore, the latest document version contains all updates
made to previous versions.
Release Date
Details
2014-06-27
First Release

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Contents
Chapter 1. Product Concept......................................................................................................................................... 7
1.1 Overview ........................................................................................................................................................7
1.2 Packing List.....................................................................................................................................................7
1.3 Specifications .................................................................................................................................................9
1.4 Dimensions...................................................................................................................................................10
1.5 Selection and Ordering Data........................................................................................................................10
Chapter 2. Installation................................................................................................................................................ 11
2.1 Overview ......................................................................................................................................................11
2.2 LED Indicators...............................................................................................................................................11
2.3 USB Interface................................................................................................................................................12
2.4 Install SIM Card ............................................................................................................................................12
2.5 Connect the External Antenna (SMA Type) .................................................................................................13
2.6 Connect the Modem to External Device......................................................................................................13
2.7 Mount the Modem ......................................................................................................................................14
2.8 Ground the Modem .....................................................................................................................................14
2.9 Power Supply ...............................................................................................................................................14
Chapter 3. Operate the Modem ................................................................................................................................ 15
3.1 AT command Set ..........................................................................................................................................15
3.1.1 Install USB driver...............................................................................................................................15
3.1.2 Start SecureCRT ................................................................................................................................19
3.1.3 AT Command Examples ....................................................................................................................20
3.2CSD Connection............................................................................................................................................21
3.2.1 Overview...........................................................................................................................................21
3.2.2 Establishing a CSD Connection .........................................................................................................21
3.2.3 Answering a CSD Connection ...........................................................................................................22
3.3 Using Short Message Service .......................................................................................................................23
3.3.1 Sending a Short Message..................................................................................................................23
3.3.2 Reading a Short Message ................................................................................................................. 24
3.3.3 Deleting a Short Message.................................................................................................................25
3.4 Cellular Network Connection.......................................................................................................................25
3.4.1 Overview...........................................................................................................................................25
3.4.2 Internet Access for PC.......................................................................................................................26
Chapter 4. Appendix ..................................................................................................................................................33
4.1 GSM Alphabet ..............................................................................................................................................33
4.2 Troubleshooting ...........................................................................................................................................36
4.2.1 The modem’s LED does not light: .....................................................................................................37
4.2.2 The modem keep rebooting all the time:.........................................................................................37
4.2.3 Receiving “No Carrier” Message ......................................................................................................37
4.3 Terms and Abbreviations .............................................................................................................................38

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Chapter 1. Product Concept
1.1 Overview
Robustel GoRugged M1000 USBV2 is a rugged cellular modem with Mini USB interface offering state-of-the-art 2G
(GPRS/EDGE)/3G (HSPA/EV-DO)/4G (LTE) connectivity for machine to machine (M2M) applications.
Control via AT commands.
Mini USB 2.0 high speed interface allows it to manage and optimize the performances of 3G and 4G high-speed
networks.
LTE downlink/uplink up to 100/50 Mbps.
GPS receiver optional for specified model.
Antenna diversity for improved fringe performance optional.
Comprehensive SDK and enabling drivers for Linux and Windows.
Wide range input voltages from 10 to 36 VDC and extreme operating temperature.
The metal enclosure can be mounted on a DIN-rail or on the wall, also with extra ground screw.
1.2 Packing List
Check your package to make certain it contains the following items:
Robustel GoRugged M1000 USBV2 modem x1

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SMA antenna (Stubby antenna or Magnet antenna optional) x1
Stubby antenna Magnet antenna
2-pin pluggable terminal block for power connector x1
USB Type A male to USB Mini Type A Male Data Cable x 1
CD with user guide and configuration utility x1
Note: Please notify your sales representative if any of the above items are missing or damaged.
Optional accessories (can be purchased separately):
Rx-Diversity SMA antenna optional (Stubby antenna or Magnet antenna optional) x1

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35mm Din-Rail mounting kit x2
AC/DC Power Supply Adapter (12VDC, 1A) x1
1.3 Specifications
Cellular Interface
Standards: LTE (DL/UL up to 100/50 Mbps), HSPA+/HSUPA/HSDPA/UMTS, EDGE/GPRS
Frequency: Please refer to “Selection and Ordering Data”
SIM: 1 x (3V & 1.8V)
Antenna Interface: SMA Female
USB Interface
Number of Ports: 1 x Mini Type A Female
Speed: USB 2.0 High Speed (480 Mbit/s)
ESD Protection: 15KV
GPS (optional for M1000-UP3P and M1000-UP4L)
Protocol: NMEA
Modes: Standalone GPS, Assisted GPS
Drivers
Drivers: Windows 2000/XP/Vista/7/CE, Linux 2.6
System
LED Indicators: NET
Power Supply and Consumption
Power Supply Interface: 2-pin 5mm pluggable terminal block with lock

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Input Voltage: 10 to 36 VDC
Physical Characteristics
Housing & Weight: Metal, 300g
Dimension(L x W x H): 102 x 71 x 29 mm
Installation: 35mm Din-Rail or wall mounting or desktop
Selection and Ordering Data
Model No.
Air Interface
Frequency
Operating Environment
M1000-U4L
LTE/HSPA+/UMTS/EDGE/GPRS
LTE 800/900/1800/2100/2600 MHz (DL/UL up to
100/50 Mbps)
UMTS 900/2100 MHz, GSM 900/1800/1900 MHz
-25 to 60°C /5 to 95% RH
M1000-U3P
HSPA+/UMTS/EDGE/GPRS
UMTS 850/900/1900/2100 MHz (DL/UL 14.4/5.76
Mbps) , GSM Quad Band
-40 to 85°C /5 to 95% RH
M1000-USB
mPCIe interface
w/o module, mPCIe interface
-40 to 85°C /5 to 95% RH
1.4 Dimensions
1.5 Selection and Ordering Data
Please refer to corresponding M1000 series datasheet.

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Chapter 2. Installation
2.1 Overview
2.2 LED Indicators
NET LED
Function
Off
ME is in one of the following modes:
- POWER DOWN mode
- ALARM mode
- CHARGE ONLY mode
- NON-CYCLIC SLEEP mode
- CYCLIC SLEEP mode with no temporary wake-up event in progress
600 ms on / 600ms off
Limited Network Service: No SIM card inserted or no PIN entered, or network search in
progress, or ongoing user authentication, or network login in progress.
75 ms on / 3 s off
IDLE mode: The mobile is registered to the GSM network (monitoring control channels and
user interactions). No call is in progress.

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75 ms on / 75 ms off /
75 ms on / 3 s off
One or more GPRS PDP contexts activated.
500 ms on / 25 ms off
Packet switched data transfer is in progress.
On
Depending on type of call:
Voice call: Connected to remote party.
Data call: Connected to remote party or exchange of parameters while setting up or
disconnecting a call.
2.3 Mini USB Interface
2.4 Install SIM Card
Be sure to insert a SIM card before you use the modem.
Note: A SIM card set with PIN code cannot be used normally in the modem. You need to use Modem Configurator to
unlock the PIN code of the SIM card before using it in the modem.
Make sure to disconnect the adapter and switch off your modem before inserting or removing your SIM/USIM card.
Inserting SIM Card
1. Make sure your adapter is disconnected.
2. Use a screwdriver to unscrew the screw on the cover, and then remove the cover, you could find the SIM Card
slot.
3. Insert the SIM card, and you need press the SIM card with your fingers until you hear “a cracking sound”. Then
use a screwdriver to screw the cover.
Removing SIM card
1. Make sure your adapter is disconnected, and then press and hold down the power key until the modem is
powered off.
2. Press the SIM card until you hear “a cracking sound”, when the SIM card will pop up to be pulled out.
Note:
Mini USB 2.0 Connector
PIN
Description)
1
VCC
2
Data (D-)
3
Data (D+)
4
Null
5
GND

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1. Don’t forget screw the cover for again-theft.
2. Don’t touch the metal surface of the SIM card in case information in the card is lost or destroyed.
3. Don’t bend or scratch your SIM card. Keep the card away from electricity and magnetism.
2.5 Connect the External Antenna (SMA Type)
Connect this to an external antenna with SMA male connector. Make sure the antenna is for the correct frequency as
your mobile service operator with impedance of 50ohm, and also connector is screwed tightly.
2.6 Connect the Modem to External Device
User can use the USB cable to connect the modem’s USB Connector to external slave devices / controller / computer.
Note: User needs to install relevant USB driver to PC, which you can find out in the CD.
Screw tightly

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2.7 Mount the Modem
Use 2 pcs of M3 screw to mount the modem on the wall.
2.8 Ground the Modem
Grounding and wire routing help limit the effects of noise due to electromagnetic interference (EMI). Run the ground
connection from the ground screw to the grounding surface prior to connecting devices.
Note: This product is intended to be mounted to a well-grounded mounting surface, such as a metal panel.
2.9 Power Supply
The power supply range is 10 to 36VDC.
Note: Please take care about the polarity, and do not make reverse connection.
Positive Polarity
Negative Polarity
Grounding Screw
Wall Mounting Screw Hole

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Chapter 3. Operate the Modem
3.1 AT command Set
We can operate and configure M1000 USB V2 via AT commands through USB interface. This chapter will introduce
how to install USB driver and AT command examples while configuring M1000 USBV2.
3.1.1 Install USB driver
1. In the Control Panel, when you connect USB cable to PC, it will pop up tab Other devices and show M1000
USBV2’s module version.

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2. Right-click to enter Properties and then click Update Driver.
3. Click Browse my computer for driver software.

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4. Click Browse to locate to position of the USB driver (you can find out relevant USB driver in the CD), then click
Next.
5. After succeeding to install the USB driver, it will pop up the following window.

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6. A simulated virtual COM port which binds to the USB interface of M1000 USBV2 will open after USB driver has
been installed. Please check “Device Manager”-> “Modems”.
7. Select the USB modem and right-click to enter “Properties”. In tab “Modem”, you will find that there is simulated
COM port which serial software such as secureCRT needs to connect to.

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3.1.2 Start SecureCRT
We can enter AT commands to configure M1000 USBV2 from serial software such as secureCRT, you can download
this software via link: https://app.box.com/s/arkn6xk1asgs1myvuuie.
1. Double click SecureCRT Potable.exe .
2. File->Connect->New Session
3. Select Protocol as “Serial”.
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