Teltonika E10 User manual

Adress: Žirmūnųg. 27, Vilnius LT-09105,
Tel.: [phone],
Fax: [phone], E-mail: [email protected]
TELTONIKA
ModemUSB/E10
User Manual v3.2.0.15

ModemUSB/E10 Users Manual
2
TABLE OF CONTENTS
TABLE OF CONTENTS...................................................................................................................................... 2
1. ATTENTION................................................................................................................................................. 3
2. FOR YOUR SAFETY................................................................................................................................... 3
3. USER‘S SERVICE ......................................................................................................................................... 5
4. BASIC INFORMATION ............................................................................................................................. 6
4.1 Introduction............................................................................................................................................ 6
4.2 Legal Notice............................................................................................................................................ 6
4.3 Contacts................................................................................................................................................... 6
4.4 Acronyms................................................................................................................................................ 6
5. PACKAGE CONTENTS............................................................................................................................. 7
6. TECHNICAL SPECIFICATION............................................................................................................... 7
6.1 Data transferring.................................................................................................................................... 7
6.2 Indication ................................................................................................................................................ 8
6.3 Operating Parameters............................................................................................................................ 8
6.4 Mechanical characteristics..................................................................................................................... 9
7. HOW TO START? ...................................................................................................................................... 10
7.1 Driver and Software Installation........................................................................................................ 10
7.2 Software description............................................................................................................................ 11
7.2.1 Modem Control Tool Preparation to Work ........................................................................... 11
7.2.2 Connecting to Internet............................................................................................................... 12
7.2.3 Sending SMS................................................................................................................................ 14
7.2.4 Settings of ModemUSB/E10.................................................................................................... 16
7.3 Uninstalling ModemUSB/E10 .......................................................................................................... 19
8. TECHNICAL SUPPORT........................................................................................................................... 20
9. ENDING....................................................................................................................................................... 20

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1. ATTENTION
All wireless devices for data transferring are susceptible to
interference, which could affect performance
Service personnel may install driver of this product. We strongly
recommend read this user manual before start installation.
The device is not water-resistant. Keep it dry.
IMPORTANT NOTES!
It is mandatory to read the notes and manual carefully before starting to use the device.
2. FOR YOUR SAFETY
In this document you will be introduced how to use ModemUSB/E10 device safely. We suggest
you to adhere to following recommendations to avoid any damage to person or property.
You have to be familiar with the safety requirements before starting to use the device!
Modem USB/E10 is used for data transfer by GSM network. The modem is designed to be
connected to a PC through USB connector. By connecting the modem to a PC it is possible to
connect to the Internet using GSM data transfer channel. To avoid user injures that could be caused
by heat or electrical voltage it is important to follow safety requirements listed below.
Installation and technical support of the device can be performed
only by a service personnel or a person who has enough
knowledge about this device and safety requirements.
The PC to which the ModemUSB/E10 device is to be connected must have a USB port
confirming to USB 2.0 standards. Modem is supplied from +5V DC USB port.
The PC to which the device is connected shall comply with the
requirements of standard EN 60950-1. ModemUSB/E10 modem
can be used on first (Personal Computer) or second (Notebook)
computer safety class.
To avoid mechanical damage of the device, it is recommended to transport the device packed in
damage-proof pack.

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While using the device, place it such that the LEDs are visible to the user. It’s because these
LEDs provide information about the working modes and condition of the device.
Signal level of the modem depends on the environment in which it is working.
If the device fails to work properly, only qualified personnel may repair this product. We
recommend to dismantle the device and forward it to repair centre or to the manufacturer. The modem
does not contain any parts, which can be replaced.
At the installation site, supply circuits should have protective devices (bipolar back up protection
device) which will protect from short-circuit and wrong ground installation. The power of connected
device should satisfy power of release device. The interstice between contacts should be no less than
3mm.
2.1.pic. Connection scheme of modem and PC.
To turn off the modem, unplug it from the USB port of the PC or
unplugging the PC from the power supply.
230 V
A
C outlets
ModemUSB/E10
Bipolar back up
protection device
Neutral
Line
A
ssociated PC
PE
Mains Suppl
y
230V AC 50Hz

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ªThe device should not be connected to PC before the installation of the drivers.
ªSIM card is mandatory for setting up connection to the GSM network. However, the
manufacturer of this equipment does not supply the SIM card. The SIM card can be purchased
from your GSM (mobile) service provider!
ªFor APN, user name and password please contact your GSM (mobile) service provider.
ªThe modem must be unplugged from the PC while inserting or taking out the SIM card. If the
SIM card will be inserted or taken out from the modem while it is still plugged to the PC – it
may cause damage to the modem or the SIM card. In this case, the modem will not be replaced
or repaired under guarantee.
ªThe modem can be unplugged from the PC only if it is disconnected from the Internet and the
MTC is properly closed.
ªIf the modem is unplugged properly from the PC wait for at least 10 seconds before plugging it
back to the PC. Otherwise restart your PC before inserting modem back.
3. USER‘S SERVICE
When the device is not working as per its technical specifications, the technical service of device
can performed only by a qualified personnel. It is strongly recommended to handover the modem to
repairer or manufacturer. No exchangeable parts inside of modem.
Do not mount or serve device during a thunderbolt.

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4. BASIC INFORMATION
4.1 Introduction
ModemUSB/E10 is a device designed for data transmission via GSM Network. The user-
friendly design allows you to directly connect the device to one of the USB ports of your PC/laptops.
Once a SIM card is inserted in the modem and the device is connected to the PC, you would be able to
send SMS or access internet via UMTS/GSM networks (mobile networks). ModemUSB/E10 supports
the following data-bearers: CSD, HSCSD, GPRS, EDGE and SMS.
4.2 Legal Notice
Copyright © 2006 TELTONIKA Ltd. All rights reserved. Reproduction, transfer, distribution
or storage of part or all of the contents in this document in any form without the prior written
permission of TELTONIKA Ltd is prohibited.
Other product and company names mentioned herein may be trademarks or trade names of
their respective owners.
4.3 Contacts
If you face any problems related to the device, which you are not able to solve by yourself, you
are always welcome to address our technical support department by e-mail [email protected]. We will
be very glad to help you.
4.4 Acronyms
APN Access Point Name.
CSD Circuit Switched Data.
CSF Circuit Switched Fax.
EDGE Enhanced Data rates for GSM Evolution.
GPRS General Packet Radio Service.
GSM Global System for Mobile communications.
HSCSD High Speed Circuit Switched Data.
IMEI International Mobile Equipment Identity.
ISP Internet Service Provider.
PIN Personal Identification Number.
SIM Subscriber Identity Module.
SMS Short Message Service.
TCP/IP Transmission Control Protocol/Internet Protocol.
USB Universal Serial Bus.

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5. PACKAGE CONTENTS
ModemUSB/E10 modem is packed in a box and contains all the accessories required for normal
operation:
ªCardboard box.
ªModemUSB/E10 modem.
ªCD with User Manual and drivers.
ª“USB A jack ↔USB A socket“ connection cable.
ªLeaflet “Quick Start Guide”.
If any of the components are missing please contact your local distributor.
6. TECHNICAL SPECIFICATION
6.1 Data transferring
The data type and data transfer speed depends on the service provided by your GSM operator.
ModemUSB/E10 supports the following data-bearers.
GPRS/EDGE
ª850/900/1800/1900 MHz.
ªCapacity class 4 (2W) 850/900 MHz waves
ªCapacity class 1 (1W) 1800/19900 MHz waves.
ªGPRS/EDGE class 10.
ªGPRS/EDGE class B, type 1 MT.
ªGPRS CS1 – CS4.
ªEDGE MCS1 – MCS4.
ªCSD (up to 9.6 kbps).
ªHSCSD (up to 14.4 kbps).
Note: The manufacturer does not supply the SIM card, which is mandatory for setting up
a connection to the GSM network! The SIM card may be purchased from your GSM
(mobile) service provider!!

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6.2 Indication
Two LED indicators (“Power“ and “Status“) are located on the side of ModemUSB/E10. These
LEDs indicate the operating mode and failure conditions of the modem. Modem operating modes are
described in Table 6.2.1.
Table 6.2.1. Modem operating modes
LED status Description
“Power“ LED on Modem power supply on
“Status” LED on No SIM card or wrong PIN code
“Status” LED blinking Modem is ready for data transfer
6.3 Operating Parameters
ModemUSB/E10 modem derives +5V DC power from the USB port, therefore, the PC
must have a USB port conforming to the USB 2.0 standards. The device does not require any
external power supply for its operation.
Table 6.3.1. Modem operating parameters
Parameter Minimal Nominal Maximal Units
Power supply voltage 4.5 5.0 5.5 V
Power consumption 34 360 mA
Marginal operating
temperature -10 +55 ºC
Storage temperature -40 +65 ºC
Modem weight 51 g
Relative air humidity 85 %
Note: modem may malfunction if the environmental conditions do not confirm to
those provided in the Table!

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6.4 Mechanical characteristics
ModemUSB/E10 modem housing is made of plastic. External view and measurements (in mm)
of the device are shown in Figure 6.4.1.
Figure 6.4.1. External view of ModemUSB/E10
15.1
85.5
42.0

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7. HOW TO START?
7.1 Driver and Software Installation
In order to install ModemUSB/E10 drivers and software, do the following:
ªUnplug the device ModemUSB/E10 from USB port of the PC (if it is plugged)!
ModemUSB/E10 modem can only be connected after the driver installation has finished.
ªInsert the CD into CD-ROM.
ªClick Install in automatically opened window. If the window did not appear, run autorun.exe file
located on the CD in Software catalog. The installation procedure of the ModemUSB/E10
modem will begin.
1
2
3
4
5
6
To continue installation plug in your
ModemUSB/E10 now.
7

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7.2 Software description
This section provides the main information about MCT (Modem Control Tool), its settings and
features.
7.2.1 Modem Control Tool Preparation to Work
Before starting working with Modem Control Tool, make sure that:
ªYou have a GSM SIM card with activated data transfer service;
ªTCP/IP protocol support is installed in the PC (Operating System);
ªModemUSB/E10 is set to work – drivers and software are installed, SIM card is inserted,
modem is connected to the PC, LEDs “Status” is blinking and “Power” is on.
To run the Modem Control Tool, double click the MCT pictogram located on the desktop, or
go to Start →Programs →Teltonika ModemUSB/E10 →MCT. If the program is being run for the
first time or there are more than one modems installed, a window asking to select modem from the list
will appear.
Click OK. In the opened window choose Teltonika ModemUSB/E10 Present and click Set As
Current Modem, and OK.

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If PIN code request is active in your SIM card, a window for inserting the PIN code will appear.
If you will enter wrong PIN code three times in a row, the program will ask to enter the PUK
code! When the required data inserted correctly, click OK and the main Modem Control Tool window
will open.
7.2.2 Connecting to Internet
One of the following connecting types can be used in order to connect to the Internet using the
ModemUSB/E10 modem:
ªGPRS/EDGE. In this case, you have to know the APN, and sometimes user name and
password;
ªCSD/HSCSD. In this case you have to know the phone number of the dial-up server.
Note: APN, user name and password are provided by the GSM
operator.

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In order to connect to the Internet, enter the required data in Connection window. In the main
MCT window click Settings →Connection. Enter connection data as shown below. To save the entered
data, click Update.
Before connecting to the Internet, check the GSM signal quality (see the indicator located on the
right side of the Modem Control Tool program). Also check if the Network indicator is green. If the
signal indicator shows low signal quality, place the modem to more open place where the signal will not
be blocked by thick walls or ceilings. Placing the device near window may also help.
Modem will start connecting to the Internet after the Connect symbol is clicked in the main
MCT window (if the APN, user name and password were entered correctly).

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If the ModemUSB/E10 modem connects to the Internet, red indicator denoted as
Disconnected on the left corner of MCT window turns green and will be denoted as Connected.
When connected to the Internet, on the left side of MCT you will be able to monitor
downloaded/uploaded traffic, upload/download speed time while connected.
In order to disconnect from the Internet, click Disconnect in the main Modem Control Tool window.
7.2.3 Sending SMS
With ModemUSB/E10 you can send and receive SMS messages. Before sending/receiving SMS
messages you must disconnect from Internet! In order to send SMS, click SMS in the main MCT
window. A Short message service window will open.
In the opened window, enter the receiver’s phone number in the Phone number field. “+“is
entered automatically. The message text is entered in the Message text field. Message can be of 160
characters. If you tick the Use extended character set, you will be able to use specific symbols in your
message, but the number of characters will be reduced to 70.

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If you want to look for received, read or sent SMS messages, click Unread, Read or Sent in the
Short message service window. If you want to forward or reply, double click on the message. A Message
window will appear.
To make a reply to the message, click Reply. To forward – Forward. To close the window –
Close.

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7.2.4 Settings of ModemUSB/E10
To set ModemUSB/E10 modem parameters or to change them, click Settings in the main
Modem Control Tool window. If you click Main in the Settings window, you will be able to choose a
modem from the list of modems installed in your PC.
If you click Connection in the Settings window, you will be able to change the ModemUSB/E10
modem Internet connection parameters.
If you click Settings →Security, a Security window will open where you can enable or disable
PIN code query.
To enable PIN code query, choose PIN Code Query Enabled in Security State frame and click
Update. A pop-up window will appear. Enter the PIN code of your SIM card in the Insert Pin Code
field and click OK.
Now, the Modem Control Tool program will ask for the PIN code each time you connect the
ModemUSB/E10 modem to your PC USB port
To disable PIN code query, choose PIN Code Query Disabled in Security State frame and click
Update.

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SMS center number is shown in Settings →SMS.
To change Modem Control Tool program language, go to Settings →Application. In
Application window choose the language from Set Language field and click Update Language.

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Click About to see the Modem Control Tool program version and other Information.

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7.3 Uninstalling ModemUSB/E10
To uninstall ModemUSB/E10 modem, plug it off from the USB port of the PC, and go to Start
→Programs →Teltonika ModemUSB/E10 →Uninstall. A uninstall window will appear.
Now the ModemUSB/E10 modem is completely removed from the operating system of your PC.
3
To continue uninstall procedure you should
unplug your ModemUSB/E10. If the modem will
not be unplugged procedure will be canceled.
4
1
2

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8. TECHNICAL SUPPORT
Unforeseen cases and alternative modes
1. Modem Control Tool does not detect the modem.
Solution: Check if the device is connected to the PC and its “Power” LED is ON. Reboot the PC.
2. Cannot connect to the Internet.
Solution: Check if the SIM card is inserted properly. Check if the correct network parameters are set in
Modem Control Tool program (Settings →Connection →APN, User Name, and Password). Reboot
the PC.
If you face any problems related to the device, which you are not able to solve by yourself, you are
always welcome to address our technical support department by e-mail [email protected]. We will be
very glad to help you.
9. ENDING
This sign on the package means that it is necessary to read the User Manual, which is
on the CD, before starting using the device.
This sign on the package means that used electronic and electric equipment should be
stored separately.