Robustel GoRugged M1000 User manual

Robustel GoRugged M1000
Smart Cellular Modem
For GSM/GPRS/EDGE Networks
User Guide
Document Name: User Guide
Firmware: 1.4.6
ModemConfigurator: 1.4.2
Date: 2013-12-20
Status: /Confidential
DocID: /RT_UG_M1000_v.2.0.0
www.robustel.com

Robustel GoRugged M1000 User Guide
RT_UG_M1000 Standard_v.2.0.0 20.12.2013 1 / 83
Confidential
About This Document
This document describes the hardware and software of the Robustel M1000 series Industrial Smart Cellular Modem.
Copyright© Guangzhou Robustel Technologies Co., Limited
All Rights Reserved.
Trademarks and Permissions
Robustel are trademark of Guangzhou Robustel Technologies Co. Limited.
All other trademarks and trade names mentioned in this document are the property of their respective holders.
Disclaimer
No part of this document may be reproduced in any form without the written permission of the copyright owner.
The contents of this document are subject to revision without notice due to continued progress in methodology,
design and manufacturing. Robustel shall have no liability for any error or damage of any kind resulting from the use
of this document.
Technical Support Contact Information
Tel: [phone]
Fax: [phone]cellular
E-mail: [e-mail]
Web: www.robustel.com

Robustel GoRugged M1000 User Guide
RT_UG_M1000 Standard_v.2.0.0 20.12.2013 2 / 83
Confidential
Important Notice
Due to the nature of wireless communications, transmission and reception of data can never be guaranteed. Data
may be delayed, corrupted (i.e., have errors) or be totally lost. Although significant delays or losses of data are rare
when wireless devices such as the modem are used in a normal manner with a well-constructed network, the
modem should not be used in situations where failure to transmit or receive data could result in damage of any kind
to the user or any other party, including but not limited to personal injury, death, or loss of property. Robustel
accepts no responsibility for damages of any kind resulting from delays or errors in data transmitted or received
using the modem, or for failure of the modem to transmit or receive such data.
Safety Precautions
General
The modem generates radio frequency (RF) power. When using the modem care must be taken on safety issues
related to RF interference as well as regulations of RF equipment.
Do not use your modem in aircraft, hospitals, petrol stations or in places where using CELLULAR products is
prohibited.
Be sure that the modem will not be interfering with nearby equipment. For example: pacemakers or medical
equipment. The antenna of the modem should be away from computers, office equipment, home appliance,
etc.
An external antenna must be connected to the modem for proper operation. Only uses approved antenna with
the modem. Please contact authorized distributor on finding an approved antenna.
Always keep the antenna with minimum safety distance of 26.6 cm or more from human body. Do not put the
antenna inside metallic box, containers, etc.
Note: Some airlines may permit the use of cellular phones while the aircraft is on the ground and the door is open.
Modem may be used at this time.
Using the modem in vehicle
Check for any regulation or law authorizing the use of GSM in vehicle in your country before installing the
modem.
The driver or operator of any vehicle should not operate the modem while in control of a vehicle.
Install the modem by qualified personnel. Consult your vehicle distributor for any possible interference of
electronic parts by the modem.
The modem should be connected to the vehicle’s supply system by using a fuse-protected terminal in the
vehicle’s fuse box.
Be careful when the modem is powered by the vehicle’s main battery. The battery may be drained after
extended period.
Protecting your modem
To ensure error-free usage, please install and operate your modem with care. Do remember the follow:
Do not expose the modem to extreme conditions such as high humidity / rain, high temperatures, direct
sunlight, caustic / harsh chemicals, dust, or water.
Do not try to disassemble or modify the modem. There is no user serviceable part inside and the warranty
would be void.

Robustel GoRugged M1000 User Guide
RT_UG_M1000 Standard_v.2.0.0 20.12.2013 3 / 83
Confidential
Do not drop, hit or shake the modem. Do not use the modem under extreme vibrating conditions.
Do not pull the antenna or power supply cable. Attach/detach by holding the connector.
Connect the modem only according to the instruction manual. Failure to do it will void the warranty.
In case of problem, please contact authorized distributor.

Robustel GoRugged M1000 User Guide
RT_UG_M1000 Standard_v.2.0.0 20.12.2013 4 / 83
Confidential
Regulatory and Type Approval Information
Table 1: Directives
2002/95/EC
Directive of the European Parliament and of the Council of 27 January 2003
on the restriction of the use of certain hazardous substances in electrical and
electronic equipment (RoHS)
2002/96/EC
Directive of the European Parliament and of the Council on waste electrical and electronic
equipment (WEEE)
2003/108/EC
Directive of the European Parliament and of the Council of 8 December
2003 amending directive 2002/96/ec on waste electrical and electronic
equipment (WEEE)
Table 2: Standards of the Ministry of Information Industry of the People’s Republic of China
SJ/T
11363-2006
“Requirements for Concentration Limits for Certain Hazardous Substances in Electronic Information
Products” (2006-06).
SJ/T
11364-2006
“Marking for Control of Pollution Caused by Electronic Information Products”
(2006-06).
According to the “Chinese Administration on the Control of Pollution caused
by Electronic Information Products” (ACPEIP) the EPUP, i.e., Environmental
Protection Use Period, of this product is 20 years as per the symbol shown here, unless otherwise
marked. The EPUP is valid only as long as the product is operated within the operating limits
described in the Hardware Interface Description.
Please see Table 3 for an overview of toxic or hazardous substances or elements that might be
contained in product parts in concentrations above the limits defined by SJ/T 11363-2006.
Table 3: Toxic or hazardous substances or elements with defined concentration limits
Name of the part
Hazardous substances
(Pb)
(Hg)
(Cd)
(Cr(VI))
(PBB)
(PBDE)
Metal Parts
o
o
o
o
o
o
Circuit Modules
x
o
o
o
o
o
Cables and Cable Assemblies
o
o
o
o
o
o
Plastic and Polymeric parts
o
o
o
o
o
o
o:
Indicates that this toxic or hazardous substance contained in all of the homogeneous materials for this part is below
the limit requirement in SJ/T11363-2006.
x:
Indicates that this toxic or hazardous substance contained in at least one of the homogeneous materials for this
part might exceed the limit requirement in SJ/T11363-2006.

Robustel GoRugged M1000 User Guide
RT_UG_M1000 Standard_v.2.0.0 20.12.2013 5 / 83
Confidential
Revision History
Updates between document versions are cumulative. Therefore, the latest document version contains all updates
made to previous versions.
Release Date
Firmware Version
Doc Version
Details
2011-03-15
1.00
v.1.0.0
First Release
2013-12-20
1.46
v.2.0.0
Second Release

Robustel GoRugged M1000 User Guide
RT_UG_M1000 Standard_v.2.0.0 20.12.2013 6 / 83
Confidential
Contents
Chapter 1. Product Concept......................................................................................................................................... 8
1.1 Overview ........................................................................................................................................................8
1.2 Packing List..................................................................................................................................................... 8
1.3 Specifications ...............................................................................................................................................10
1.4 Dimensions...................................................................................................................................................12
1.5 Selection and Ordering Data........................................................................................................................12
Chapter 2. Installation................................................................................................................................................13
2.1 Overview ......................................................................................................................................................13
2.2 LED Indicators...............................................................................................................................................13
2.3 Install SIM Card ............................................................................................................................................14
2.4 Connect the External Antenna (SMA Type) .................................................................................................15
2.5 Connect the Modem to External Device......................................................................................................15
2.6 Connect I/O Device and Sensors..................................................................................................................16
2.7 Mount the Modem ......................................................................................................................................16
2.8 Ground the Modem .....................................................................................................................................17
2.9 Power Supply ...............................................................................................................................................18
Chapter 3. Operate the Modem ................................................................................................................................ 19
3.1 Working Mode Overview .............................................................................................................................19
3.2 Modem Configurator Overview ...................................................................................................................19
3.2.1 Starting Modem Configurator .......................................................................................................... 20
3.2.2 Operation Area Introduction ............................................................................................................21
3.2.3 Export and Import Profiles ...............................................................................................................23
3.2.4 Com...................................................................................................................................................24
3.2.5 Basic..................................................................................................................................................25
3.2.6 SMS Direct ........................................................................................................................................26
3.2.7 Advanced ..........................................................................................................................................29
3.2.8 Modbus.............................................................................................................................................30
3.2.9 Coil....................................................................................................................................................32
3.2.10 Register.............................................................................................................................................33
3.2.11 DI.......................................................................................................................................................35
3.2.12 DO.....................................................................................................................................................36
3.2.13 Reboot ..............................................................................................................................................39
3.2.14 Phone Book....................................................................................................................................... 40
3.2.15 Phone Group..................................................................................................................................... 41
3.2.16 Networks...........................................................................................................................................42
3.2.17 Init. String .........................................................................................................................................44
3.2.18 Debug (Only Available under “Normal Mode”)................................................................................45
Chapter 4. Typical Applications..................................................................................................................................48
4.1 AT Command Set (Only Available under Normal Mode).............................................................................. 48
4.1.1 Starting Robustel Modem Configurator ........................................................................................... 48
4.1.2 Starting Windows Hyper Terminal....................................................................................................48
4.1.3 AT Commands Examples...................................................................................................................50

Robustel GoRugged M1000 User Guide
RT_UG_M1000 Standard_v.2.0.0 20.12.2013 7 / 83
Confidential
4.2 GSM CSD Connection (Only Available under Normal Mode).......................................................................51
4.2.1 Overview...........................................................................................................................................51
4.2.2 Establishing a CSD Connection .........................................................................................................51
4.2.3 Answering a CSD Connection ...........................................................................................................53
4.3 Using Short Message Service by Using AT Commands (Only Available under Normal Mode) .................... 54
4.3.1 Sending a Short Message..................................................................................................................55
4.3.2 Reading a Short Message .................................................................................................................55
4.3.3 Deleting a Short Message.................................................................................................................56
4.4 Using SMS Direct (Only Available under Config Mode) ...............................................................................56
4.5 GPRS Connection (Only Available under Normal Mode) .............................................................................57
4.5.1 Overview...........................................................................................................................................57
Chapter 5. Appendix ..................................................................................................................................................69
5.1 Factory Settings............................................................................................................................................69
5.2 Restore to Factory Default ...........................................................................................................................69
5.3 SMS Commands for Remote Control ...........................................................................................................69
5.3.1 SMS Commands Structure................................................................................................................69
5.3.2 SMS Control Steps ............................................................................................................................70
5.3.3 SMS Commands List .........................................................................................................................70
5.3.4 SMS Control Examples......................................................................................................................76
5.4 Modbus Address Mapping...........................................................................................................................77
5.5GSM Alphabet ..............................................................................................................................................77
5.6 Troubleshooting ...........................................................................................................................................81
5.5.1 The modem’s LED does not light: .....................................................................................................81
5.5.2 M1000 keep rebooting all the time:................................................................................................. 81
5.5.3 No connection with modem through serial link...............................................................................81
5.5.4 Receiving “No Carrier” Message ......................................................................................................82
5.7 Terms and Abbreviations .............................................................................................................................82

Robustel GoRugged M1000 User Guide
RT_UG_M1000 Standard_v.2.0.0 20.12.2013 8 / 83
Confidential
Chapter 1. Product Concept
1.1 Overview
Robustel GoRugged M1000 is a rugged smart cellular modem offering state-of-the-art GSM/GPRS/EDGE connectivity
for machine to machine (M2M) applications.
Control via AT commands (Hayes 3GPP TS 27.007 and 27.005).
GPRS, TCP/IP, SMS, CSD access via AT commands.
Featured SMS Direct mode which can transparently convert serial data to SMS or vice versa without using AT
Commands. Verification of incoming Caller ID is implemented to block un-authorized users.
Supports Modbus RTU slave protocol, converts alarm to SMS without using AT commands.
Auto reboot via SMS/Caller ID/Timing.
Remote configuration via SMS.
RS232/RS485 selectable by software, 1DI/1DO.
Six LED indicators provide signal strength (RSSI) and status.
Wide range input voltages from 9 to 36 VDC and extreme operating temperature.
The metal enclosure can be mounted on a DIN-rail or on the wall, also with extra ground screw.
Firmware upgrade via serial interface.
1.2 Packing List
Check your package to make certain it contains the following items:
Robustel GoRugged M1000 modem x1

Robustel GoRugged M1000 User Guide
RT_UG_M1000 Standard_v.2.0.0 20.12.2013 9 / 83
Confidential
2-pin pluggable terminal block for power connector x1
CD with user guide and configuration utility x1
Note: Please notify your sales representative if any of the above items are missing or damaged.
Optional accessories (can be purchased separately):
SMA antenna (Stubby antenna or Magnet antenna optional) x1
Stubby antenna Magnet antenna
Serial cable for RS232 (DB9 Female to DB9 Male, 1 meter) x1
Wall Mounting Kit

Robustel GoRugged M1000 User Guide
RT_UG_M1000 Standard_v.2.0.0 20.12.2013 10 / 83
Confidential
35mm Din-Rail mounting kit
AC/DC Power Supply Adapter (12VDC, 1A) x1
DB9 Male to 9-pin 5mm pluggable terminal block for serial port and DI/DO x1
1.3 Specifications
Cellular Interface
Standards: GSM/GPRS/EDGE
GPRS: max. 86 kbps (DL & UL), class 10
EDGE: max. 236.8 kbps (DL & UL), class 12
Frequency: 850/900/1800/1900 MHz for GPRS/EDGE
CSD: Up to 14.4 kbps
SIM: 1 x (3V & 1.8V)
Antenna Interface: SMA Female

Robustel GoRugged M1000 User Guide
RT_UG_M1000 Standard_v.2.0.0 20.12.2013 11 / 83
Confidential
Serial Interface
Number of Ports: 1 x DB9 Female
Serial Standards: RS232 and RS485
ESD Protection: ±15KV
Baudrate: 8N1, 1200bps to 115200bps
RS-232: TxD, RxD, RTS, CTS, GND
RS-485: Data+ (A), Data- (B), GND
Digital Input
Type: Dry Contact, DI or event counter
Dry Contact: On: open, Off: short to GND
Isolation: 3K VDC or 2K Vrms
Counter Frequency: 900 Hz
Digital Filtering Time Interval: Software selectable
Digital Output
Type: Sink, DO or pulse output
Pulse Output Frequency: 1 kHz
Isolation: 3K VDC or 2K Vrms
System
LED Indicators: PWR, RUN, NET and 3 level RSSI
Real Time Clock: Built-in RTC with button battery
Watchdog and Timer: Built-in watchdog and timer
Power Supply and Consumption
Power Supply Interface: 2-pin 5mm pluggable terminal block
Input Voltage: 9 to 36 VDC
Power Consumption: Idle: 50-60 mA @ 12 V
Data Link: 100 to 200 mA (peak) @ 12 V
Physical Characteristics
Housing & Weight: Metal, 300g
Dimension(L x W x H): 102 x 71 x 29 mm
Installation: 35mm Din-Rail or wall mounting or desktop

Robustel GoRugged M1000 User Guide
RT_UG_M1000 Standard_v.2.0.0 20.12.2013 12 / 83
Confidential
1.4 Dimensions
1.5 Selection and Ordering Data
Please refer to corresponding M1000 series datasheet.

Robustel GoRugged M1000 User Guide
RT_UG_M1000 Standard_v.2.0.0 20.12.2013 13 / 83
Confidential
Chapter 2. Installation
2.1 Overview
2.2 LED Indicators
Name
Color
Function
RSSI (3 LEDs)
Green
Cellular signal strength level
NET
Red
Please refer to Table ME Functions
SYS
Green
Indicating the working mode.
Normal: blinking 1 time/2 seconds
Config: blinking 2 times/second
PWR
Green
On when DC power connection
RSSI LEDs
Function
None
No signal or SIM card not installed properly
1 bar
Weak or insufficient signal (SMS only)
2 bars
Average signal (GSM/CSD and GPRS connections)
3 bars
Exceptional signal (GSM/CSD and GPRS connections)

Robustel GoRugged M1000 User Guide
RT_UG_M1000 Standard_v.2.0.0 20.12.2013 14 / 83
Confidential
ME Functions
NET LED
Function
Off
ME is in one of the following modes:
- POWER DOWN mode
- ALARM mode
- CHARGE ONLY mode
- NON-CYCLIC SLEEP mode
- CYCLIC SLEEP mode with no temporary wake-up event in progress
600 ms on / 600ms off
Limited Network Service: No SIM card inserted or no PIN entered, or network search in
progress, or ongoing user authentication, or network login in progress.
75 ms on / 3 s off
IDLE mode: The mobile is registered to the GSM network (monitoring control channels and
user interactions). No call is in progress.
75 ms on / 75 ms off /
75 ms on / 3 s off
One or more GPRS PDP contexts activated.
500 ms on / 25 ms off
Packet switched data transfer is in progress.
On
Depending on type of call:
Voice call: Connected to remote party.
Data call: Connected to remote party or exchange of parameters while setting up or
disconnecting a call.
2.3 Install SIM Card
Be sure to insert a SIM card before you use the modem.
Note: A SIM card set with PIN code cannot be used normally in the modem. You need to use Modem Configurator to
unlock the PIN code of the SIM card before using it in the modem.
Make sure to disconnect the adapter and switch off your modem before inserting or removing your SIM/USIM card.
Inserting SIM Card
1. Make sure your adapter is disconnected.
2. Use a screwdriver to unscrew the screw on the cover, and then remove the cover, you could find the SIM Card
slot.
3. Insert the SIM card, and you need press the SIM card with your fingers until you hear “a cracking sound”. Then
use a screwdriver to screw the cover.
Removing SIM card
1. Make sure your adapter is disconnected, and then press and hold down the power key until the modem is
powered off.
2. Press the SIM card until you hear “a cracking sound”, when the SIM card will pop up to be pulled out.
Note:
1. Don’t forget screw the cover for again-theft.
2. Don’t touch the metal surface of the SIM card in case information in the card is lost or destroyed.
3. Don’t bend or scratch your SIM card. Keep the card away from electricity and magnetism.

Robustel GoRugged M1000 User Guide
RT_UG_M1000 Standard_v.2.0.0 20.12.2013 15 / 83
Confidential
4. Make sure to disconnect the power source from your modem before inserting and removing your SIM card.
2.4 Connect the External Antenna (SMA Type)
Connect this to an external antenna with SMA male connector. Make sure the antenna is for the correct frequency as
your GSM operator with impedance of 50ohm, and also connector is secured tightly.
2.5 Connect the Modem to External Device
User can use the serial cable to connect the modem’s DB9 female connector to external controller / computer.
PIN assignment for modem’s DB9 female connector

Robustel GoRugged M1000 User Guide
RT_UG_M1000 Standard_v.2.0.0 20.12.2013 16 / 83
Confidential
2.6 Connect I/O Device and Sensors
Digital Input Dry Contact:
Digital Output (Sink Type)
2.7 Mount the Modem
Use 2 pcs of M3 screw to mount the modem on the wall.
PIN
RS232
RS485 (2-wire)
I/O
1
Data- (B)
2
RXD ->
Data+ (A)
3
TXD <-
4
DO
5
GND
GND
6
DI
7
RTS <-
8
CTS ->
9
IO GND

Robustel GoRugged M1000 User Guide
RT_UG_M1000 Standard_v.2.0.0 20.12.2013 17 / 83
Confidential
Or to mount the modem on a DIN rail, you need three pcs of M3 screws.
2.8 Ground the Modem
Grounding and wire routing help limit the effects of noise due to electromagnetic interference (EMI). Run the ground
connection from the ground screw to the grounding surface prior to connecting devices.
Note: This product is intended to be mounted to a well-grounded mounting surface, such as a metal panel.

Robustel GoRugged M1000 User Guide
RT_UG_M1000 Standard_v.2.0.0 20.12.2013 18 / 83
Confidential
2.9 Power Supply
The power supply range is 9 to 36VDC.
Note: Please take care about the polarity, and do not make reverse connection.

Robustel GoRugged M1000 User Guide
RT_UG_M1000 Standard_v.2.0.0 20.12.2013 19 / 83
Confidential
Chapter 3. Operate the Modem
3.1 Working Mode Overview
There are two working modes available in the modem, please read carefully before operate the Modem Configurator
software:
Mode
Description
Config Mode
When DIP switches to Config Mode, user could use follow functions:
1. Configure modem via Modem Configurator;
2. SMS Direct;
3. Auto-reboot;
4. Upgrade firmware.
Serial port default parameters: 115200, 8, None, 1
Normal Mode
When DIP switches to Normal Mode, user could use follow functions:
1. Control modem via AT commands;
2. Send/receive SMS via AT commands;
3. CSD communications;
4. GPRS communications;
5. Auto-reboot.
Serial port default parameters: Autobauding
The autobauding mode allows the modem to automatically detect the transmission speed
used by the DTE.
Only the following speeds will be detected: 300, 600, 1200, 2400, 4800, 9600, 14400, 19200,
28800, 38400, 57600, 115200bps. Autobauding detection cannot be guaranteed for speeds
below or above these speeds.
3.2 Modem Configurator Overview
Modem Configurator is a PC-based configuration software tool for managing and configuring Robustel M1000 series
modems. With a full graphics mode and Windows-based environment, even first time users will find it easy to learn
how to use this new software tool. Modem Configurator can be used to configure the general phone settings and
modes, but without needing to look up the appropriate AT commands. Modem Configurator provides a big
improvement over the traditional configuration method that often required frequent checking of a thick AT
command reference manual.
Modem Configurator not only makes configuration easier, but also makes it convenient to carry out “mass
deployment” and “pre-configuration,” but without the need to use AT commands. The most important benefits of