Robustel GoRugged R2000 User manual

Robustel GoRugged R2000
Dual SIM Industrial Cellular VPN Router
For GPRS/EDGE/UMTS/HSPA+/4G LTE Networks
User Guide
Document Name: User Guide
Firmware: 1.1.0
Date: 2015-10-08
Status: Confidential
Doc ID: RT_UG_R2000_v.1.0.1
www.robustel.com

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About This Document
This document describes hardware and software of Robustel R2000, Dual SIM Industrial 2G/3G/4G Router.
Copyright© Guangzhou Robustel Technologies Co., Limited
All Rights Reserved.
Trademarks and Permissions
Robustel are trademark of Guangzhou Robustel Technologies Co., Limited.
All other trademarks and trade names mentioned in this document are the property of their respective holders.
Disclaimer
No part of this document may be reproduced in any form without the written permission of the copyright owner.
The contents of this document are subject to revision without notice due to continued progress in methodology,
design and manufacturing. Robustel shall have no liability for any error or damage of any kind resulting from the use
of this document.
Technical Support Contact Information
Tel: [phone]
Fax: [phone]
E-mail: [e-mail]
Web: www.robustel.com

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Important Notice
Due to the nature of wireless communications, transmission and reception of data can never be guaranteed. Data
may be delayed, corrupted (i.e., have errors) or be totally lost. Although significant delays or losses of data are rare
when wireless devices such as the router is used in a normal manner with a well-constructed network, the router
should not be used in situations where failure to transmit or receive data could result in damage of any kind to the
user or any other party, including but not limited to personal injury, death, or loss of property. Robustel accepts no
responsibility for damages of any kind resulting from delays or errors in data transmitted or received using the
router, or for failure of the router to transmit or receive such data.
Safety Precautions
General
The router generates radio frequency (RF) power. When using the router, care must be taken on safety issues
related to RF interference as well as regulations of RF equipment.
Do not use your router in aircraft, hospitals, petrol stations or in places where using cellular products is
prohibited.
Be sure that the router will not be interfering with nearby equipment. For example: pacemakers or medical
equipment. The antenna of the router should be away from computers, office equipment, home appliance, etc.
An external antenna must be connected to the router for proper operation. Only uses approved antenna with
the router. Please contact authorized distributor on finding an approved antenna.
Always keep the antenna with minimum safety distance of 20 cm or more from human body. Do not put the
antenna inside metallic box, containers, etc.
RF exposure statements
1. For mobile devices without co-location (the transmitting antenna is installed or located more than 20cm
away from the body of user and nearby person)
FCC RF Radiation Exposure Statement
1. This Transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.
2. This equipment complies with FCC RF radiation exposure limits set forth for an uncontrolled environment.
This equipment should be installed and operated with a minimum distance of 20 centimeters between the
radiator and your body.
Note: Some airlines may permit the use of cellular phones while the aircraft is on the ground and the door is open.
Router may be used at this time.
Using the router in vehicle
Check for any regulation or law authorizing the use of cellular devices in vehicle in your country before installing
the router.
The driver or operator of any vehicle should not operate the route while driving.
Install the router by qualified personnel. Consult your vehicle distributor for any possible interference of
electronic parts by the router.
The router should be connected to the vehicle’s supply system by using a fuse-protected terminal in the
vehicle’s fuse box.
Be careful when the router is powered by the vehicle’s main battery. The battery may be drained after extended
period.
Protecting your router
To ensure error-free usage, please install and operate your router with care. Do remember the following:

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Do not expose the router to extreme conditions such as high humidity / rain, high temperature, direct sunlight,
caustic / harsh chemicals, dust, or water.
Do not try to disassemble or modify the router. There is no user serviceable part inside and the warranty would
be void.
Do not drop, hit or shake the router. Do not use the router under extreme vibrating conditions.
Do not pull the antenna or power supply cable. Attach/detach by holding the connector.
Connect the router only according to the instruction manual. Failure to do it will void the warranty.
In case of problem, please contact authorized distributor.

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Regulatory and Type Approval Information
Table 1: Directives
2011/65/EC
Directive 2011/65/EU of the European Parliament and of the Council of 8 June 2011
on the restriction of the use of certain hazardous substances in electrical and
electronic equipment (RoHS)
2012/19/EU
Directive 2012/19/EU the European Parliament and of the Council
of 4 July 2012 on waste electrical and electronic equipment (WEEE)
Table 2: Standards of the Ministry of Information Industry of the People’s Republic of China
SJ/T
11363-2006
“Requirements for Concentration Limits for Certain Hazardous Substances in Electronic Information
Products” (2006-06).
SJ/T
11364-2006
“Marking for Control of Pollution Caused by Electronic Information Products”
(2006-06).
According to the “Chinese Administration on the Control of Pollution caused
by Electronic Information Products” (ACPEIP) the EPUP, i.e., Environmental
Protection Use Period, of this product is 20 years as per the symbol shown here, unless otherwise
marked. The EPUP is valid only as long as the product is operated within the operating limits
described in the Hardware Interface Description.
Please see Table 3 for an overview of toxic or hazardous substances or elements that might be
contained in product parts in concentrations above the limits defined by SJ/T 11363-2006.
Table 3: Toxic or hazardous substances or elements with defined concentration limits
Name of the part
Hazardous substances
(Pb)
(Hg)
(Cd)
(Cr (VI) )
(PBB)
(PBDE)
Metal Parts
o
o
o
o
o
o
Circuit Modules
x
o
o
o
o
o
Cables and Cable Assemblies
o
o
o
o
o
o
Plastic and Polymeric parts
o
o
o
o
o
o
o:
Indicates that this toxic or hazardous substance contained in all of the homogeneous materials for this part is below
the limit requirement in SJ/T11363-2006.
x:
Indicates that this toxic or hazardous substance contained in at least one of the homogeneous materials for this
part might exceed the limit requirement in SJ/T11363-2006.

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Revision History
Updates between document versions are cumulative. Therefore, the latest document version contains all updates
made to previous versions.
Release Date
Firmware Version
Doc Version
Details
2015-09-7
1.1.0
V1.0.0
First Release
2015-10-08
1.1.0
V1.0.1
Update section: Selection and Ordering Data (Operating
Environment)

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Contents
Chapter 1 Product Concept......................................................................................................................................... 8
1.1 Overview ....................................................................................................................................................8
1.2 Packing List.................................................................................................................................................8
1.3 Specifications ...........................................................................................................................................10
1.4 Dimensions...............................................................................................................................................12
1.5 Selection and Ordering Data ....................................................................................................................12
Chapter 2 Installation................................................................................................................................................13
2.1 Overview ..................................................................................................................................................13
2.2 LED Indicators...........................................................................................................................................13
2.3 Reset Button.............................................................................................................................................14
2.4 Ethernet Port............................................................................................................................................14
2.5 Install SIM Card.........................................................................................................................................15
2.6 Connect the External Antenna .................................................................................................................15
2.7 Ground the Router ...................................................................................................................................16
2.8 Mount the Router ....................................................................................................................................16
2.9 Power Supply............................................................................................................................................17
Chapter 3 Configure Settings over Web Browser .....................................................................................................18
3.1 Configuring PC in Windows 7...................................................................................................................18
3.2 Factory Default Settings ...........................................................................................................................20
3.3 Login Router .............................................................................................................................................21
3.4 Control Panel............................................................................................................................................21
3.5 Status........................................................................................................................................................23
3.6 Interface->Link Management................................................................................................................... 25
3.7 Interface->Ethernet..................................................................................................................................27
3.8 Interface->LAN .........................................................................................................................................29
3.9 Interface->WAN (display when Eth0 as WAN port)..................................................................................31
3.10 Interface->Cellular.................................................................................................................................... 33
3.11 Network->Route.......................................................................................................................................38
3.12 Network->Firewall.................................................................................................................................... 39
3.13 VPN->IPSec...............................................................................................................................................42
3.14 VPN->OpenVPN........................................................................................................................................49
3.15 VPN->GRE.................................................................................................................................................55
3.16 Services->Syslog .......................................................................................................................................57
3.17 Services->Event ........................................................................................................................................58
3.18 Services->DHCP ........................................................................................................................................61
3.19 Services->NTP...........................................................................................................................................63
3.20 Services->SMS ..........................................................................................................................................64
3.21 Services->DNS ..........................................................................................................................................65
3.22 Services->DDNS........................................................................................................................................66
3.23 Services->VRRP.........................................................................................................................................67
3.24 Services->SSH ...........................................................................................................................................68
3.25 Services->Robustlink (optional APP) ........................................................................................................68

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3.26 Services->SNMP (optional APP) ...............................................................................................................70
3.27 Services->Advanced .................................................................................................................................72
3.28 System->Debug ........................................................................................................................................74
3.29 System->Update.......................................................................................................................................75
3.30 System->APP Center.................................................................................................................................75
3.31 System->Tools...........................................................................................................................................76
3.32 System->Profile ........................................................................................................................................80
3.33 System->Clock ..........................................................................................................................................81
3.34 System->HTTPS.........................................................................................................................................81
3.35 System->User Management.....................................................................................................................82
Chapter 4 Configuration Examples ...........................................................................................................................83
4.1 Cellular .....................................................................................................................................................83
4.1.1 Cellular Dial-Up.................................................................................................................................83
4.1.2 SMS Remote Control.........................................................................................................................84
4.2 Network....................................................................................................................................................85
4.2.1 IPSEC VPN .........................................................................................................................................85
4.2.2 OPENVPN..........................................................................................................................................89
4.2.3 GRE VPN............................................................................................................................................92
Chapter 5 Introductions for CLI.................................................................................................................................94
5.1 What’s CLI.................................................................................................................................................94
5.2 How to Configure the CLI .........................................................................................................................94
5.3 Commands Reference ............................................................................................................................100
Glossary.........................................................................................................................................................................101

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Chapter 1 Product Concept
1.1 Overview
Robustel GoRugged R2000 is an enterprise-class cellular router offering state-of-the-art mobile connectivity for
machine to machine (M2M) applications.
Dual SIM redundancy for continuous cellular connections; supports 2G/3G/4G.
Various interfaces: 2xLAN/ 1xLAN, 1xWAN.
WAN: static, PPPOE and DHCP client.
Multiple links backup and ICMP detection.
VPN tunnel: IPSec/ OpenVPN/GRE.
Auto reboot via SMS/ Timing.
Flexible Management methods: Web/SMS/CLI.
Firmware upgrade via Web/CLI/SMS.
Advanced Firewall: filtering, port mapping, DMZ.
Support DDNS.
Support VRRP.
Wide range input voltages from 9 to 26 VDC.
The metal enclosure can be mounted on a DIN-rail, on the wall or be put on desktop.
Built-in Watchdog, Timer
1.2 Packing List
Check your package to make sure it contains the following items:
Robustel R2000 Router

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3-pin pluggable terminal block for power connector x 1
CD with user guide x 1
Note: Please notify your sales representative if any of the above items are missing or damaged.
Optional accessories (can be purchased separately):
SMA antenna (Stubby antenna) x 1
Ethernet cable x 1
Wall Mounting Kit x2
35mm Din-Rail mounting kit
AC/DC Power Supply Adapter (12VDC, 1.5A) x 1 (EU, US, UK, AU plug optional)

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1.3 Specifications
Cellular Interface
Standards: GSM/GPRS/EDGE/UMTS/HSPA+/FDD LTE
FDD LTE: max. 150/50 Mbps (DL/UL)
TDD LTE: max.112/10 Mbps (DL/UL)
DC-HSPA+: 42/5.76 Mbps (DL/UL)
HSPA+: max. 21.6/5.76 Mbps (DL/UL)
EDGE: 236.8 kbps (DL/UL)
GPRS: 85.6 kbps (DL/UL)
SIM: 2 x (3V & 1.8V)
Antenna Interface: SMA Female(1xMAIN and 1xAUX)
Ethernet Interface
Number of Ports: 2xLAN or 1 x LAN, 1xWAN (10/100Mbps)
Magnet Isolation Protection: 1.5KV
System
Reset button
LED Indicators: RUN, PPP, USR, 3 x RSSI
CPU & Memory
CPU: 535MHz
SDRAM: 64MB
FLASH: 16MB

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Software
Network protocols: PPP, TCP, UDP, DHCP, ICMP, NAT, DMZ, DDNS, VRRP, HTTP, HTTPs, DNS, ARP, SNTP, Telnet, etc
VPN tunnel: IPSec/OpenVPN/GRE
Firewall: SPI, anti-DoS, Filter, Access Control
Management: Web, SMS
Power Supply and Consumption
Power Supply Interface: 3.5mm terminal block
Input Voltage: 9 to 26 VDC
Power Consumption: Idle: 100 mA @ 12 V
Data Link: 500 mA (peak) @ 12 V
Physical Characteristics
Housing & Weight: Metal, 300g
Dimension: (L x W x H): 127.5mm x 82.5mm x 29.5mm
Installation: 35mm Din-Rail or wall mounting or desktop
Regulatory and Type Approvals
Approval & Detective: CE, R&TTE, RoHS, WEEE
EMI : EN 55022 (2006/A1: 2007) Class B
EMC: EN 61000-4-2 (ESD) Level 3, EN 61000-4-3 (RS) Level 4
EN 61000-4-4 (EFT) Level 3, EN 61000-4-5 (Surge) Level 3
EN 61000-4-6 (CS) Level 3, EN 61000-4-8 Level 4
Selection and Ordering Data
Model No.
Frequency band
Operating Environment
R2000-3P
HSPA+: 2100/1900/850/900 MHz
GSM/GPRS/EDGE: 850/900/1800/1900 MHz
-40 to +85°C / 5 to 95% RH
R2000-3H
HSDPA/HSUPA/HSPA+: 900/2100 MHz
GSM/GPRS/EDGE: 850/900/1800/1900 MHz
-40 to +85°C / 5 to 95% RH

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R2000-4L
LTE FDD: B1, B2, B3, B4, B5, B7, B8, B20
LTE TDD: B38, B39, B40, B41
UMTS/DC-HSPA+/HSPA+/HSPA: 2100/1900/850/900/1800 MHz
GSM/GPRS/EDGE: 850/900/1800/1900 MHz
-40 to +75°C / 5 to 95% RH
1.4 Dimensions
1.5 Selection and Ordering Data
Model No.
Frequency band
Operating Environment
R2000-3P
HSPA+: 2100/1900/850/900 MHz
GSM/GPRS/EDGE: 850/900/1800/1900 MHz
-20 to +65°C / 5 to 95% RH
R2000-3H
HSDPA/HSUPA/HSPA+: 900/2100 MHz
GSM/GPRS/EDGE: 850/900/1800/1900 MHz
-20 to +65°C / 5 to 95% RH
R2000-4L
LTE FDD: B1, B2, B3, B4, B5, B7, B8, B20
LTE TDD: B38, B39, B40, B41
UMTS/DC-HSPA+/HSPA+/HSPA: 2100/1900/850/900/1800 MHz
GSM/GPRS/EDGE: 850/900/1800/1900 MHz
-20 to +65°C / 5 to 95% RH

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Chapter 2 Installation
2.1 Overview
As shown in the following figures, R2000 router has two Ethernet ports (2xLAN or 1xLAN+1xWAN) and two
cellular SIM card slots.
2.2 LED Indicators
Name
Color
Status
Function
RUN
Green
Blinking
Router is ready.
On
Router is starting.
Off
Router is power off.
PPP
Green
Blinking
PPP Indicator: Null
On
PPP Indicator: PPP connection is up.
Off
PPP Indicator: PPP connection is down.
USR
Green
Blinking
SIM: using backup SIM card.
NET: register to a low level network.
Off after blinking
SIM: working fine.
NET: working fine.

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Note: User can select display status of USR LED. For details please refer to 3.20 Service->Advanced section.
2.3 Reset Button
2.4 Ethernet Port
There are two Ethernet ports in R2000 router, ETH1 is the LAN interface and ETH0 can be the LAN or WAN
interface. The Eth0 factory default is as LAN interface. Each Ethernet port has two LED indicators. The
yellow one is Link indicator and the green one doesn’t mean anything. There are three status of Link
indicator. Please refer to the form below.
Light up
OpenVPN: OpenVPN is connected.
IPSec: IPSec is connected.
GRE: GRE is connected.
Off after lighting up
OpenVPN: OpenVPN is disconnected.
IPSec: IPSec is disconnected.
GRE: GRE is disconnected.
Green
On
Signal level: 21-31 (Perfect signal level).
Yellow
On
Signal level: 11-20 (Average signal level).
Red
On
Signal level: 1-10 (Exceptional signal level).
When the network is disconnected, those three signal LEDs are designed as a binary combination code to
indicate a series of error report.
(Green Yellow Red) On: 1 Off: 0
001 AT command failed
010 no SIM card detected
011 it need to enter the PIN code
100 it need to enter the PUK code
101 registration failed
110 something wrong happened in the module
Function
Operation
Reboot
Push the button for 2~7 seconds under working status.
Restore to factory
default setting
Keep pushing the button once you power on the
router until all the LED light blink one by one
recurrently. It will cost several seconds to finish the
reset operation.
When all the LED light blinks hold on 2 seconds, it
means that the router loads default successfully.

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Indicator
Status
Description
Link Indicator
Off
Connection is down.
On
Connection is up.
Blink
Data is being transmitted
2.5 Install SIM Card
Remove slot cover
1. Make sure power supply is disconnected.
2. Use a screwdriver to unscrew the screw on the cover, and then remove the cover, you could find the SIM Card
slots.
Inserting SIM Card
3. Insert the SIM card, and you need press the card with your fingers until you hear “a cracking sound”. Then use a
screwdriver to screw the cover.
Removing SIM Card
4. Make sure router is power off.
5. Press the card until you hear “a cracking sound”, when the card will pop up to be pulled out.
Note:
1. Recommended torque for inserting is 0.5N.m and the maximum torque is 0.7N.m.
2. Please use the specific M2M SIM card when the device works in extreme temperature (temperature exceeding
0-40 ℃ ), because the long-time working of regular SIM card in harsh environment (temperature exceeding
0-40 ℃ )may increase the possibility of SIM card failure.
3. Don’t forget screw the cover for again-theft.
4. Don’t touch the metal surface of the SIM card in case information in the card is lost or destroyed.
5. Don’t bend or scratch your SIM card. Keep the card away from electricity and magnetism.
6. Make sure router is power off before inserting or removing your SIM card.
2.6 Connect the External Antenna
Connect router with an external antenna connector. Make sure the antenna is within correct frequency range and is
screwed tightly. Recommended torque for mounting is 0.35N.m

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2.7 Ground the Router
Grounding and wire router helps limit the effects of noise due to electromagnetic interference (EMI). Run the ground
connection from the ground by screwing to the grounding surface before connecting devices.
Note: This product is intended to be mounted to a well-grounded mounting surface, such as a metal panel.
2.8 Mount the Router
The router may be placed on a horizontal surface such as a desktop, mounted on a DIN-rail, or mounted on the wall.
Two ways of mounting the router
1. Use 4 pcs of M2.5 screw to fix the router on the two metal plates.
And then use 2 pcs of M3 screw with point-end to mount the router with two metal plates on the wall.
Recommended torque for mounting is 0.5N.m and the maximum torque is 0.7N.m.
2. Mount the router on a DIN rail with 3 pcs of M3 screws, and then hang the DIN-Rail on the holder.
You need to choose a standard holder. Recommended torque for mounting is 1.0N.m and the maximum torque
is 1.2N.m.
Note: When mounting the unit on a DIN-rail, make sure that it is oriented with the metal springs on top.

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2.9 Power Supply
The power supply range is 9 to 26 VDC.
Note: Please take care about the polarity, and do not make reverse connection. There are two lines connecting to the
power supply adapter, as it illustrates on the power supply adapter label, the line printed with letters needs to be
connected with the positive polarity, and the striped line needs to be connected with the negative polarity.

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Chapter 3 Configure Settings over Web Browser
The router can be configured through your web browser that include IE 8.0 or above, Chrome and Firefox. A web
browser is included as a standard application in the following operating systems: Linux, Mac OS, Windows
98/NT/2000/XP/Me/Vista/7/8, etc. It provides an easy and user-friendly interface for configuration.
There are various ways to connect the router, either through an external repeater/hub or connect directly to your PC.
However, make sure that your PC has an Ethernet interface properly installed prior to connecting the router.
You must configure your PC to obtain an IP address through a DHCP server or a fixed IP address that must be in the
same subnet as the router. If you encounter any problems accessing the router web interface it is advisable to
uninstall your firewall program on your PC, as this tends to cause problems accessing the IP address of the router.
3.1 Configuring PC in Windows 7
There are two methods to obtain IP address for the PC, one is automatically obtain IP address from DHCP server, and
another is manually configured static IP address within the same subnet of R2000 router.
The configuration for windows system is similar.
1. Go to Start \Control Panel \Network and Internet\Network Connections. Double-click Local Area Connection.
2. In the Local Area Connection Status window, click Properties.

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3. Select Internet Protocol (TCP/IP) and click Properties.
4. Configure the IP address of PC.
Automatically obtain IP address from DHCP server