Robustel R3000-Q3PA User manual

Robustel GoRugged R3000 Quad
Dual SIM Industrial Cellular VPN Router
For GPRS/EDGE/UMTS/HSPA+/LTE Networks
User Guide
Document Name: User Guide
Firmware: 2.0.0
Date: 2016-11-15
Status: Confidential
Doc ID: RT_UG_R3000 Quad_v.2.0.1
www.robustel.com

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About This Document
This document describes hardware and software of Robustel R3000 Quad, Dual SIM Industrial 2G/3G/4G Router.
Copyright© Guangzhou Robustel Technologies Co., Limited
All Rights Reserved.
Trademarks and Permissions
Robustel are trademark of Guangzhou Robustel Technologies Co., Limited.
All other trademarks and trade names mentioned in this document are the property of their respective holders.
Disclaimer
No part of this document may be reproduced in any form without the written permission of the copyright owner.
The contents of this document are subject to revision without notice due to continued progress in methodology,
design and manufacturing. Robustel shall have no liability for any error or damage of any kind resulting from the use
of this document.
Technical Support Contact Information
Tel: [phone]
Fax: [phone]
E-mail: [e-mail]
Web: www.robustel.com

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Important Notice
Due to the nature of wireless communications, transmission and reception of data can never be guaranteed. Data
may be delayed, corrupted (i.e., have errors) or be totally lost. Although significant delays or losses of data are rare
when wireless devices such as the router is used in a normal manner with a well-constructed network, the router
should not be used in situations where failure to transmit or receive data could result in damage of any kind to the
user or any other party, including but not limited to personal injury, death, or loss of property. Robustel accepts no
responsibility for damages of any kind resulting from delays or errors in data transmitted or received using the
router, or for failure of the router to transmit or receive such data.
Safety Precautions
General
The router generates radio frequency (RF) power. When using the router, care must be taken on safety issues
related to RF interference as well as regulations of RF equipment.
Do not use your router in aircraft, hospitals, petrol stations or in places where using cellular products is
prohibited.
Be sure that the router will not be interfering with nearby equipment. For example: pacemakers or medical
equipment. The antenna of the router should be away from computers, office equipment, home appliance, etc.
An external antenna must be connected to the router for proper operation. Only uses approved antenna with
the router. Please contact authorized distributor on finding an approved antenna.
Always keep the antenna with minimum safety distance of 20 cm or more from human body. Do not put the
antenna inside metallic box, containers, etc.
RF exposure statements
1. For mobile devices without co-location (the transmitting antenna is installed or located more than 20cm
away from the body of user and nearby person)
FCC RF Radiation Exposure Statement
1. This Transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.
2. This equipment complies with FCC RF radiation exposure limits set forth for an uncontrolled environment.
This equipment should be installed and operated with a minimum distance of 20 centimeters between the
radiator and human body.
Note: Some airlines may permit the use of cellular phones while the aircraft is on the ground and the door is open.
Router may be used at this time.
Using the router in vehicle
Check for any regulation or law authorizing the use of cellular devices in vehicle in your country before installing
the router.
The driver or operator of any vehicle should not operate the router while driving.
Install the router by qualified personnel. Consult your vehicle distributor for any possible interference of
electronic parts by the router.
The router should be connected to the vehicle’s supply system by using a fuse-protected terminal in the
vehicle’s fuse box.
Be careful when the router is powered by the vehicle’s main battery. The battery may be drained after extended
period.

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Protecting your router
To ensure error-free usage, please install and operate your router with care. Do remember the following:
Do not expose the router to extreme conditions such as high humidity / rain, high temperature, direct sunlight,
caustic / harsh chemicals, dust, or water.
Do not try to disassemble or modify the router. There is no user serviceable part inside and the warranty would
be void.
Do not drop, hit or shake the router. Do not use the router under extreme vibrating conditions.
Do not pull the antenna or power supply cable. Attach/detach by holding the connector.
Connect the router only according to the instruction manual. Failure to do it will void the warranty.
In case of problem, please contact authorized distributor.

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Regulatory and Type Approval Information
Table 1: Directives
2011/65/EC
Directive 2011/65/EU of the European Parliament and of the Council of 8 June 2011
on the restriction of the use of certain hazardous substances in electrical and
electronic equipment (RoHS)
2012/19/EU
Directive 2012/19/EU the European Parliament and of the Council
of 4 July 2012 on waste electrical and electronic equipment (WEEE)
Table 2: Standards of the Ministry of Information Industry of the People’s Republic of China
SJ/T
11363-2006
“Requirements for Concentration Limits for Certain Hazardous Substances in Electronic
Information Products” (2006-06).
SJ/T
11364-2006
“Marking for Control of Pollution Caused by Electronic Information Products”
(2006-06).
According to the “Chinese Administration on the Control of Pollution caused
by Electronic Information Products” (ACPEIP) the EPUP, i.e., Environmental
Protection Use Period, of this product is 20 years as per the symbol shown here, unless otherwise
marked. The EPUP is valid only as long as the product is operated within the operating limits
described in the Hardware Interface Description.
Please see Table 3 for an overview of toxic or hazardous substances or elements that might be
contained in product parts in concentrations above the limits defined by SJ/T 11363-2006.
Table 3: Toxic or hazardous substances or elements with defined concentration limits
Name of the part
Hazardous substances
(Pb)
(Hg)
(Cd)
(Cr (VI) )
(PBB)
(PBDE)
Metal Parts
o
o
o
o
o
o
Circuit Modules
x
o
o
o
o
o
Cables and Cable Assemblies
o
o
o
o
o
o
Plastic and Polymeric parts
o
o
o
o
o
o
o:
Indicates that this toxic or hazardous substance contained in all of the homogeneous materials for this part is
below the limit requirement in SJ/T11363-2006.
x:
Indicates that this toxic or hazardous substance contained in at least one of the homogeneous materials for this
part might exceed the limit requirement in SJ/T11363-2006.

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Revision History
Updates between document versions are cumulative. Therefore, the latest document version contains all updates
made to previous versions.
Release Date
Firmware Version
Doc Version
Details
2014-06-26
1.01.18
V1.0.0
First Release
2014-07-31
1.01.18
V1.0.1
Specifications update
2015-05-13
1.2.0
V1.1.0
Delete EVDO
Update Section: Overview, Regulatory and Type
Approvals, Selection and Ordering Date, PIN Assignment,
Install SIM Card and Micro SD Card, Power Supply
Update feature: Ethernet-DMZ, WiFi-Basic, GPS-GPS
Status, NAT/DMZ-Virtual IP Mapping , Firewall-Basic,
Firewall-Filtering, QOS, OpenVPN-Encryption, L2TP
Server, Portal , Tools-Sniffer, Tools-Test, Clock-GPS Time
Sync, Web Server-Basic
Modify Section: Firmware version, Mount the Route, file
format, Sentence Revision, Approval & Certification,
Regulatory and Type Approval Information
2015-07-02
1.2.8
V1.2.0
Increase section: Download MIB Moudles File, GpsGate
portal
Modify section: SDK Management, CLI command
2015-10-08
1.2.8
V1.2.1
Modify section: Packing list, Specifications (antenna)
2015-11-24
1.2.16
v.1.3.0
Increase section: Modbus Master, Modbus over TCP,
Alarms, Remote Channels, AAA, FTP, SMTP, DMVPN
Modify section: Serial, Ethernet
2016-03-18
2.0.0
v.2.0.0
Update section: update chapter 3 web configuration base
on version V2.0.0 firmware.
2016-11-15
2.0.0
v.2.0.1
Updated section about 2.1 LED Indicators and 2.10 Power
Supply
Updated LOGO

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Contents
Chapter 1 Product Concept......................................................................................................................................... 8
1.1 Overview .................................................................................................................................................... 8
1.2 Packing List ................................................................................................................................................. 9
1.3 Specifications ........................................................................................................................................... 11
1.4 Selection and Ordering Data ....................................................................................................................13
Chapter 2 Installation................................................................................................................................................14
2.1 LED Indicators........................................................................................................................................... 14
2.2 PIN Assignment ........................................................................................................................................ 15
2.3 USB Interface............................................................................................................................................ 16
2.4 Reset Button.............................................................................................................................................17
2.5 Ethernet Ports ..........................................................................................................................................17
2.6 Mount the Router .................................................................................................................................... 18
2.7 Insert / Remove the SIM Card or Micro SD Card...................................................................................... 19
2.8 Connect the External Antenna .................................................................................................................20
2.9 Ground the Router ...................................................................................................................................21
2.10 Power Supply............................................................................................................................................ 21
Chapter 3 Configuration Settings over Web Browser ...............................................................................................22
3.1 Configuring PC in Windows 7 ................................................................................................................... 22
3.2 Factory Default Settings ...........................................................................................................................25
3.3 Login Router .............................................................................................................................................25
3.4 Control Panel............................................................................................................................................ 25
3.5 Status........................................................................................................................................................ 27
System Information.........................................................................................................................................27
Cellular Information ........................................................................................................................................28
Internet Status.................................................................................................................................................29
LAN Status ....................................................................................................................................................... 29
3.6 Interface->Link Manager ..........................................................................................................................30
WWAN1/WWAN2 ........................................................................................................................................... 31
WAN ................................................................................................................................................................34
Status............................................................................................................................................................... 36
3.7Interface->LAN .........................................................................................................................................37
LAN.................................................................................................................................................................. 37
Multiple IP.......................................................................................................................................................40
VLAN Trunk...................................................................................................................................................... 41
Status............................................................................................................................................................... 41
3.8 Interface->Ethernet..................................................................................................................................42
3.9 Interface->Cellular.................................................................................................................................... 43
3.10 Interface->USB .........................................................................................................................................46
3.11 Interface -> Serial Port..............................................................................................................................46
3.12 Network->Route.......................................................................................................................................48
3.13 Network->Firewall....................................................................................................................................50
Filtering ...........................................................................................................................................................50

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Port Mapping ..................................................................................................................................................52
DMZ.................................................................................................................................................................53
3.14 Network -> QoS ........................................................................................................................................ 53
3.15 VPN->IPSec............................................................................................................................................... 55
3.16 VPN->OpenVPN........................................................................................................................................ 61
3.15 VPN->GRE................................................................................................................................................. 67
3.16 Services->Syslog .......................................................................................................................................68
3.17 Services->Event ........................................................................................................................................69
3.18 Services->NTP........................................................................................................................................... 71
3.19 Services->SMS ..........................................................................................................................................72
3.20 Services->DDNS........................................................................................................................................ 73
3.21 Services->VRRP......................................................................................................................................... 74
3.22 Services->SSH ........................................................................................................................................... 75
3.23 Services->Web Server...............................................................................................................................76
3.24 Services->Advanced .................................................................................................................................77
3.25 System->Debug ........................................................................................................................................78
3.26 System->Update .......................................................................................................................................79
3.27 System->APP Center.................................................................................................................................80
3.28 System->Tools...........................................................................................................................................81
3.29 System->Profile ........................................................................................................................................84
3.30 System->Device Configuration .................................................................................................................85
3.31 System->User Management..................................................................................................................... 85
Chapter 4 Configuration Examples ...........................................................................................................................87
4.1 Interface ...................................................................................................................................................87
4.1.1 Console Port ..................................................................................................................................... 87
4.1.2 RS232 ................................................................................................................................................87
4.2 Cellular ..................................................................................................................................................... 88
2.2.1 Cellular Dial-Up................................................................................................................................. 88
2.2.2 SMS Remote Control.........................................................................................................................90
4.3 Network.................................................................................................................................................... 92
4.3.1 IPSEC VPN ......................................................................................................................................... 92
4.3.2 OPENVPN.......................................................................................................................................... 96
4.3.3 GRE VPN............................................................................................................................................ 99
Chapter 5 Introductions for CLI............................................................................................................................... 101
5.1 What’s CLI...............................................................................................................................................101
5.2 How to Configure the CLI ....................................................................................................................... 102
5.3 Commands Reference ............................................................................................................................108
Glossary......................................................................................................................................................................... 109

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Chapter 1 Product Concept
1.1 Overview
Robustel GoRugged R3000 Quad is a rugged cellular router offering state-of-the-art mobile connectivity for machine
to machine (M2M) applications.
Dual SIM redundancy for continuous cellular connections, supports 2G/3G/4G
4 Ethernet ports for layer 2 switch
WAN link management: cellular WAN/Ethernet WAN/WLAN WAN backup
VPN tunnel: IPSec/OpenVPN/PPTP/L2TP/GRE
Supports Modbus gateway (Modbus RTU/ASCII to Modbus TCP)
Supports GPS&GLONASS (optional), provides real time location and tracking
Supports 802.11 b/g/n Wi-Fi (optional), AP and client mode
Supports SDK, provides user programmatic interface
Supports 802.1Q VLAN Trunk
Supports PPPoE Bridge(IP Passthrough)
Auto reboot via SMS/Caller ID/Timing
Supports RobustLink (a centralized M2M management platform, to remote monitor, configure and update
firmware)
Supports RobustVPN (Cloud VPN Portal, to provide easy and secure remote access for PLCs and machines)
Flexible Management methods: Web/CLI/SNMP/RobustLink
Firmware upgrade via Web/CLI/USB/SMS/RobustLink
Various interfaces: RS232/RS485/Console/USB/Ethernet
Wide range input voltages from 9 to 60 VDC and extreme operating temperature
The metal enclosure can be mounted on a DIN-rail or on the wall, also with extra ground screw

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1.2 Packing List
Check your package to make sure it contains the following items:
Robustel GoRugged R3000 Quad router x 1(model optional)
More details about the wifi and GPS interface please refer to 1.3 Specifications section.
3-pin pluggable terminal block with lock for power connector x 1
7-pin pluggable terminal block with lock for serial port and console port x 1
CD with user guide x 1
Note: Please notify your sales representative if any of the above items are missing or damaged.
With wifi and GPS
Only with GPS
Only with wifi
Without wifi and GPS

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Optional accessories (can be purchased separately):
SMA antenna x 1 (Stubby antenna or Magnet antenna optional)
Stubby antenna Magnet antenna
Ethernet cable x 1
Wall mounting kit x 1
35 mm DIN rail mounting kit x 1
AC/DC power supply adapter x 1 (12VDC, 1.5A; EU, US, UK, AU plug optional)

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1.3 Specifications
Cellular Interface
Standards: GSM/GPRS/EDGE/UMTS/HSPA+/FDD LTE
GPRS/EDGE: 850/900/1800/1900 MHz
HSPA+: 850/900/1900/2100 MHz, DL/UL 21/5.76 Mbps, fallback to 2G
FDD LTE: 800/900/1800/2100/2600 MHz, DL/UL 100/50 Mbps, fallback to 3G/2G
SIM: 2 x (3 V & 1.8 V)
Antenna interface: SMA female
WLAN Interface (Optional)
Standards: 802.11b/g/n up to 65 Mbps, AP and Client mode
Frequency band: 2.400 - 2.500 GHz (2.4 GHz ISM band)
Security: Open ,WPA, WPA2
Encryption: AES, TKIP
Antenna interface: SMA Female
Transmission power: 802.11b: 17dBm, 802.11g/n: 15dBm
Reception sensibility: 1M: -97dBm, 2M: -93dBm, 6M: -91dBm, 11M: -89dBm, 54M: -75dBm, 65M: -72dBm
Serial Interface
Number of ports: 1 x RS-232 or 1 x RS-485
ESD protection: ±15KV
Parameters: 8E1, 8O1, 8N1, 8N2, 7E2, 7O2, 7N2, 7E1
Baud rate: 300bps to 230400bps
RS-232: TxD, RxD, RTS, CTS, GND
RS-485: Data+ (A), Data- (B)
Interface: 3.5 mm terminal block with lock
GPS & GLONASS Interface (Optional)
Antenna interface: SMA female, with 50 ohms impedance

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Tracking sensitivity: GPS: better than -148 dBm
GLONASS: better than -140 dBm
Horizontal position accuracy: GPS: 2.5 m
GLONASS: 4.0 m
Protocol: NMEA-0183 V2.3
Ethernet Interface
Number of ports: 4 x 10/100 Mbps, 4 LANs or 3 LAN 1 WAN
Magnet isolation protection: 1.5 KV
System
LED indicators: RUN, PPP/WLAN, USR, RSSI, NET, SIM
Built-in RTC, Watchdog, Timer
Expansion: 1 x USB 2.0 host up to 480 Mbps
Storage: 1 x Micro SD
Software
Network protocols: PPP, PPPoE, TCP, UDP, DHCP, ICMP, NAT, DMZ, RIP v1/v2, OSPF, DDNS, VRRP, HTTP, HTTPs, DNS,
ARP, QoS, SNTP, Telnet, VLAN, SSH2, IP Passthrough, etc
VPN tunnel: IPSec/OpenVPN/PPTP/L2TP/GRE
Firewall: SPI, anti-DoS, Filter, Access Control
Management: Web, CLI, SNMP v1/v2/v3, SMS, RobustLink
Serial port: TCP client/server, UDP, Modbus RTU/ASCII to Modbus TCP, Virtual COM (COM port redirector)
RobustLink: Centralized M2M management platform
RobustVPN: Cloud VPN Portal
Power Supply and Consumption
Power supply interface: 5 mm terminal block with lock
Input voltage: 9 to 60 VDC
Power consumption: Idle: 100 mA@12 V
Data link: 400 mA (peak) @12 V

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Physical Characteristics
Housing & Weight: Metal, 500 g
Dimension: 125 mm x 108 mm x 45 mm
Installation: 35 mm DIN rail, wall mounting or desktop
Regulatory and Type Approvals
Approval & Certificates: CE, R&TTE, RCM, RoHS, WEEE
EMC:
EMI: EN 55022 (2006/A1: 2007) Class B
EMS: IEC 61000-4-2 (ESD) Level 3,
IEC 61000-4-3 (RS) Level 4
IEC 61000-4-4 (EFT) Level 4,
IEC 61000-4-5 (Surge) Level 4,
IEC 61000-4-6 (CS) Level 3,
IEC 61000-4-8 Level 4
Environmental Limits
1.4 Selection and Ordering Data
Model No.
Description
Operating Environment
R3000-Q3PA
HSPA+ Router, 4 Ethernet ports, 1 RS232 port
-40 to 85°C /5 to 95% RH
R3000-Q3PB
HSPA+ Router, 4 Ethernet ports, 1 RS485 port
-40 to 85°C /5 to 95% RH
R3000-Q4LA
FDD LTE Router, 4 Ethernet ports, 1 RS232 port
-40 to 85°C /5 to 95% RH
R3000-Q4LB
FDD LTE, 4 Ethernet ports, 1 RS485 port
-40 to 85°C /5 to 95% RH
Model No.
Description
Operating Environment
R3000-Q3PA
HSPA+ Router, 4 Ethernet ports, 1 RS232 port
-40 to 85°C /5 to 95% RH
R3000-Q3PB
HSPA+ Router, 4 Ethernet ports, 1 RS485 port
-40 to 85°C /5 to 95% RH
R3000-Q4LA
FDD LTE Router, 4 Ethernet ports, 1 RS232 port
-40 to 85°C /5 to 95% RH
R3000-Q4LB
FDD LTE, 4 Ethernet ports, 1 RS485 port
-40 to 85°C /5 to 95% RH

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Chapter 2 Installation
2.1 LED Indicators
Name
Color
Status
Function
RUN
Green
On
Router is starting (the duration will no longer than 30 sec)
On, 0.5 sec blink
Router is ready
Off
Router is power off
WLAN/PPP
Green
On
SIM card is normal and dials successfully
Off
SIM card is normal but dials unsuccessfully
SIM card is overdue
USR
Green
On
Enable the OpenVPN/IPsec, and connect successfully
Off
Set the User LED Type as None
Disable the OpenVPN/IPsec
Enable the OpenVPN/IPsec, but connect unsuccessfully
Green
On
Signal level: 21-31 (Perfect signal level)
Yellow
On
Signal level: 11-20 (Average signal level)
Red
On
Signal level: 1-10 (Exceptional signal level)
/
Off
No signal
NET
Green
On
4G is connected and PPP connection is established
On, blinking
4G is connected but PPP connection is failed
Yellow
On
3G is connected and PPP connection is established
On, blinking
3G is connected but PPP connection is failed
Red
On
2G is connected and PPP connection is established
On, blinking
2G is connected but PPP connection is failed
/
Off
Cannot register to any network
SIM
Green
On, blinking
The currently using SIM card is the backup card
Off
The currently using SIM card is not the backup card
No SIM card detected
No SIM card inserted

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Note: Please go to Services --> Advanced to set the User LED Type.
2.2 PIN Assignment
PIN assignment of R3000-Q3PA and R3000-Q4LA:
SIM/NET/RSSI
Indicating Module
Abnormal
The SIM/NET/RSSI will blink to indicate the wrong status when the wireless module
cannot work normally. When the network is disconnected, those three signal LEDs are
designed as a binary combination code to indicate a series of error report.
Color Indicates: SIM-Green, NET-Green, RSSI-Green
Display Order: SIM, NET, RSSI
Meaning of Number: 1-Blink, 0-Off
100 module found but AT command failed
010 no SIM card inserted
110 need to enter the PIN code
001 need to enter the PUK code
101 registration failed
011 no module found
111 not support the module
PIN
Power
8
Positive
9
Negative
10
GND
PIN
Debug
RS232
Direction
1
RXD
Device R3000
2
TXD
R3000 Device
3
GND
GND
4
TXD
R3000 Device
5
RXD
Device R3000
6
RTS
R3000 Device
7
CTS
Device R3000

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PIN assignment of R3000-Q3PB and R3000-Q4LB:
2.3 USB Interface
PIN
Debug
RS485
Direction
1
RXD
Device R3000
2
TXD
R3000 Device
3
GND
GND
4
Data+(A)
5
Data- (B)
PIN
Power
8
Positive
9
Negative
10
GND
USB interface is used for batch firmware upgrade, cannot used to send or
receive data from slave devices which with USB interface.
Users can insert a USB storage device, such as U disk or hard disk, into the
router’s USB interface, if there is configuration file or firmware of R3000
inside the USB storage devices, R3000 will automatically update the
configuration file or firmware.
USB

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2.4 Reset Button
2.5 Ethernet Ports
Function
Operation
Reboot
Push the button for 5 seconds under working
status.
Restore to factory
default setting
Push the button for 60 seconds once you power on
the router until all the three LEDs at the left side
(RUN, PPP, USR) blink at the same time for 5 times.
Each Ethernet port has two LED indicators (please check the following
picture). The yellow one is Speed indicator and the green one is Link
indicator. There are three status of each indicator. For details please refer
to the form below.
Indicator
Status
Description
Speed Indicator
Off
10 Mbps mode.
On
100 Mbps mode.
Link Indicator
Off
Connection is down.
On
Connection is up.
Blink
Data is being transmitted
Ethernet Ports
Reset Button

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2.6 Mount the Router
R3000 Quad router supports for horizontal surface placement, wall mounting and DIN rail mounting.
Two methods for mounting the router
1. Wall mounting
Wall mounting kit size (unit: mm)
Use 3 pcs of M3*4 countersunk Phillips screws to fix the wall mounting kit to the router, and then use 2 pcs of
M3 drywall screws to mount the router associated with the wall mounting kit on the wall.
Note: Recommended torque for mounting is 1.0 N.m, and the maximum allowed is 1.2 N.m.
2. DIN rail mounting
DIN rail size (unit: mm)

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Use 3 pcs of M3*6 countersunk phillips screws to fix the DIN rail to the router, and then hang the DIN rail on the
bracket. It is necessary to choose a standard bracket.
Note: Recommended torque for mounting is 1.0 N.m, and the maximum allowed is 1.2 N.m.
2.7 Insert / Remove the SIM Card or Micro SD Card
Insert SIM card or Micro SD card
1. Make sure router is powered off.
2. To remove cover, loosen the screws associated with the cover by using a screwdriver and then find the SIM card
slot and SD card slot.
3. To insert SIM card or Micro SD card, press the card with fingers until snap on and then tighten the screws
associated with the cover by using a screwdriver.