Robustel GoRugged R2000 User manual

User Guide
Guangzhou Robustel Technologies Co., Ltd.
www.robustel.com
R2000
Industrial Dual SIM Cellular VPN Router
2 Eth + 2 SIM
User Guide
Guangzhou Robustel Technologies Co., Ltd.
www.robustel.com

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About This Document
This document provides hardware and software information of the Robustel R2000 Router, including introduction,
installation, configuration and operation.
Copyright© 2017 Guangzhou Robustel Technologies Co., Ltd.
All rights reserved.
Trademarks and Permissions
、are trademarks of Guangzhou Robustel Technologies Co., Ltd. All other
trademarks and trade names mentioned in this document are the property of their respective owners.
Disclaimer
No part of this document may be reproduced in any form without the written permission of the copyright owner.
The contents of this document are subject to change without notice due to continued progress in methodology,
design and manufacturing. Robustel shall have no liability for any error or damage of any kind resulting from the use
of this document.
Technical Support
Tel: [phone]
Fax: [phone]
Email: [e-mail]
Web: www.robustel.com

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Important Notice
Due to the nature of wireless communications, transmission and reception of data can never be guaranteed. Data
may be delayed, corrupted (i.e., have errors) or be totally lost. Although significant delays or losses of data are rare
when wireless devices such as the router is used in a normal manner with a well-constructed network, the router
should not be used in situations where failure to transmit or receive data could result in damage of any kind to the
user or any other party, including but not limited to personal injury, death, or loss of property. Robustel accepts no
responsibility for damages of any kind resulting from delays or errors in data transmitted or received using the
router, or for failure of the router to transmit or receive such data.
Safety Precautions
General
The router generates radio frequency (RF) power. When using the router, care must be taken on safety issues
related to RF interference as well as regulations of RF equipment.
Do not use your router in aircraft, hospitals, petrol stations or in places where using cellular products is
prohibited.
Be sure that the router will not be interfering with nearby equipment. For example: pacemakers or medical
equipment. The antenna of the router should be away from computers, office equipment, home appliance, etc.
An external antenna must be connected to the router for proper operation. Only uses approved antenna with
the router. Please contact authorized distributor on finding an approved antenna.
Always keep the antenna with minimum safety distance of 20 cm or more from human body. Do not put the
antenna inside metallic box, containers, etc.
RF exposure statements
1. For mobile devices without co-location (the transmitting antenna is installed or located more than 20cm
away from the body of user and nearby person)
FCC RF Radiation Exposure Statement
1. This Transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.
2. This equipment complies with FCC RF radiation exposure limits set forth for an uncontrolled environment.
This equipment should be installed and operated with a minimum distance of 20 centimeters between the
radiator and human body.
Note: Some airlines may permit the use of cellular phones while the aircraft is on the ground and the door is open.
Router may be used at this time.
Using the Router in Vehicle
Check for any regulation or law authorizing the use of cellular devices in vehicle in your country before installing
the router.
The driver or operator of any vehicle should not operate the router while driving.
Install the router by qualified personnel. Consult your vehicle distributor for any possible interference of
electronic parts by the router.
The router should be connected to the vehicle’s supply system by using a fuse-protected terminal in the
vehicle’s fuse box.
Be careful when the router is powered by the vehicle’s main battery. The battery may be drained after extended
period.

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Protecting Your Router
To ensure error-free usage, please install and operate your router with care. Do remember the following:
Do not expose the router to extreme conditions such as high humidity / rain, high temperature, direct sunlight,
caustic / harsh chemicals, dust, or water.
Do not try to disassemble or modify the router. There is no user serviceable part inside and the warranty would
be void.
Do not drop, hit or shake the router. Do not use the router under extreme vibrating conditions.
Do not pull the antenna or power supply cable. Attach/detach by holding the connector.
Connect the router only according to the instruction manual. Failure to do it will void the warranty.
In case of problem, please contact authorized distributor.

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Regulatory and Type Approval Information
Table 1: Directives
2011/65/EC
Directive 2011/65/EU of the European Parliament and of the Council of 8 June 2011
on the restriction of the use of certain hazardous substances in electrical and
electronic equipment (RoHS)
2012/19/EU
Directive 2012/19/EU the European Parliament and of the Council
of 4 July 2012 on waste electrical and electronic equipment (WEEE)
Table 2: Standards of the Ministry of Information Industry of the People’s Republic of China
SJ/T
11363-2006
“Requirements for Concentration Limits for Certain Hazardous Substances in Electronic
Information Products” (2006-06).
SJ/T
11364-2006
“Marking for Control of Pollution Caused by Electronic Information Products”
(2006-06).
According to the “Chinese Administration on the Control of Pollution caused
by Electronic Information Products” (ACPEIP) the EPUP, i.e., Environmental
Protection Use Period, of this product is 20 years as per the symbol shown here, unless otherwise
marked. The EPUP is valid only as long as the product is operated within the operating limits
described in the Hardware Interface Description.
Please see Table 3 for an overview of toxic or hazardous substances or elements that might be
contained in product parts in concentrations above the limits defined by SJ/T 11363-2006.
Table 3: Toxic or Hazardous Substances or Elements with Defined Concentration Limits
Name of the Part
Hazardous Substances
(Pb)
(Hg)
(Cd)
(Cr (VI) )
(PBB)
(PBDE)
Metal parts
o
o
o
o
o
o
Circuit modules
x
o
o
o
o
o
Cables and cable assemblies
o
o
o
o
o
o
Plastic and polymeric parts
o
o
o
o
o
o
o:
Indicates that this toxic or hazardous substance contained in all of the homogeneous materials for this part is
below the limit requirement in SJ/T11363-2006.
x:
Indicates that this toxic or hazardous substance contained in at least one of the homogeneous materials for this
part might exceed the limit requirement in SJ/T11363-2006.

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Document History
Updates between document versions are cumulative. Therefore, the latest document version contains all updates
made to previous versions.
Date
Firmware Version
Doc Version
Change Description
Aug. 24, 2016
1.2.2
V2.0.0
Initial Release.
Aug. 31, 2016
1.2.2
V2.0.1
Modified the frequency range of FDD LTE and
TDD LTE
Modified the EMC details
Modified the Tel & Fax No.
Oct. 8, 2016
1.2.2
V2.0.2
Updated frequency band info in Chapter 1.5
Other minor changes.
Nov. 11, 2016
1.2.2
V2.0.3
Updated section about 2.9 Power Supply.
Nov. 18, 2016
1.2.2
v.2.0.4
Updated information about input voltage.
Nov. 29, 2016
1.2.2
v.2.0.5
Updated section about 1.5 Selection and Ordering
Data.
Jan. 19, 2017
1.2.2
v.2.0.6
Changed Tel number to [phone]
Changed CD information in Chapter 1.2
Updated section about 1.5 Selection and
Ordering Data
Feb. 23, 2017
1.2.2
v.2.0.7
Added note about PD connection.
Jul. 24, 2017
3.0.0
v.3.0.0
Firmware Update.

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Contents
Chapter 1 Product Overview ........................................................................................................................... 9
1.1 Key Features ............................................................................................................................................... 9
1.2 Package Contents ..................................................................................................................................... 10
1.3 Specifications ...........................................................................................................................................12
1.4 Dimensions...............................................................................................................................................14
1.5 Ordering Information ...............................................................................................................................14
Chapter 2 Hardware Installation.................................................................................................................... 15
2.1 PIN Assignment ........................................................................................................................................15
2.2 LED Indicators...........................................................................................................................................15
2.3 Reset Button.............................................................................................................................................16
2.4 Ethernet Port............................................................................................................................................ 17
2.5 Insert or Remove SIM Card ......................................................................................................................17
2.6 Attach External Antenna (SMA Type) .......................................................................................................18
2.7 Mount the Router ....................................................................................................................................19
2.8 Ground the Router ...................................................................................................................................20
2.9 Connect the Router to a Computer..........................................................................................................20
2.10 Power Supply............................................................................................................................................ 21
2.11 PD Connection (Optional) ........................................................................................................................21
Chapter 3 Initial Configuration ...................................................................................................................... 22
3.1 Configure the PC.......................................................................................................................................22
3.2 Factory Default Settings ...........................................................................................................................25
3.3 Log in the Router...................................................................................................................................... 25
3.4 Control Panel............................................................................................................................................26
3.5 Status........................................................................................................................................................ 27
3.6 Interface > Link Manager .........................................................................................................................29
3.7 Interface > LAN......................................................................................................................................... 39
3.8 Interface > Ethernet .................................................................................................................................45
3.9 Interface > Cellular ...................................................................................................................................46
3.10 Interface > WiFi (Optional)....................................................................................................................... 50
3.11 Network > Route ......................................................................................................................................58
3.12 Network > Firewall ...................................................................................................................................60
3.13 Network > IP Passthrough ........................................................................................................................ 64
3.14 VPN > IPsec...............................................................................................................................................64
3.15 VPN > OpenVPN .......................................................................................................................................71
3.16 VPN > GRE ................................................................................................................................................80
3.17 Services > Syslog.......................................................................................................................................81
3.18 Services > Event........................................................................................................................................82
3.19 Services > NTP ..........................................................................................................................................85
3.20 Services > SMS.......................................................................................................................................... 86
3.21 Services > Email........................................................................................................................................87
3.22 Services > DDNS ....................................................................................................................................... 88
3.23 Services > SSH........................................................................................................................................... 89
3.24 Services > Web Server.............................................................................................................................. 90

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3.25 Services > Advanced.................................................................................................................................91
3.26 System > Debug........................................................................................................................................92
3.27 System > Update ......................................................................................................................................93
3.28 System > App Center ................................................................................................................................ 94
3.29 System > Tools .......................................................................................................................................... 95
3.30 System > Profile........................................................................................................................................97
3.31 System > User Management ....................................................................................................................99
Chapter 4 Configuration Examples............................................................................................................... 101
4.1 Cellular ................................................................................................................................................... 101
4.1.1 Cellular Dial-Up............................................................................................................................... 101
4.1.2 SMS Remote Control.......................................................................................................................103
4.2 Network.................................................................................................................................................. 105
4.2.1 IPsec VPN ........................................................................................................................................ 105
4.2.2 OpenVPN ........................................................................................................................................ 109
4.2.3 GRE VPN.......................................................................................................................................... 111
Chapter 5 Introductions for CLI.................................................................................................................... 113
5.1 What Is CLI.............................................................................................................................................. 113
5.2 How to Configure the CLI ....................................................................................................................... 114
5.3 Commands Reference ............................................................................................................................ 120
Glossary........................................................................................................................................................... 121

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Chapter 1 Product Overview
1.1 Key Features
The Robustel Industrial Dual SIM Cellular VPN Router (R2000) is a rugged cellular router offering state-of-the-art
mobile connectivity for machine to machine (M2M) applications.
R2000 is a powerful router developed from RobustOS, a Robustel self-developed and Linux-based operating system
which is designed to be used in Robustel devices. The RobustOS includes basic networking features and protocols
providing customers with a very good user experience. Meanwhile, Robustel offers a Software Development Kit (SDK)
for partners and customers to allow additional customization by using C, Python or Java. It also provides rich Apps to
meet fragmented IoT market demands.
Dual SIM redundancy for continuous 2G/3G/4G cellular network connections
The feature Link Manager supporting Cellular WAN, Ethernet WAN, WLAN WAN link backup and ICMP detection
WiFi supporting AP and Client modes (2.4 GHz), also supporting Captive Portal
WAN –Static/PPPoE/DHCP Client
WAN port supporting PD feature - compatible with 802.3at. (optional)
RobustOS + SDK + App
IPsec/OpenVPN/GRE/L2TP/PPTP/DMVPN
Supporting DDNS
Supporting VRRP
Supporting DHCP server
Supporting 802.1Q VLAN Trunk protocol
Supporting IP Pass-through
Management and maintenance via Web/CLI/SMS/RobustLink Cloud
Supporting RobustVPN, a Cloud VPN Portal providing easy and secure remote access for PLCs and machines
Supporting RobustLink, a centralized M2M management platform for remote monitoring, configuration and
firmware update
Auto reboot via SMS/Timing
Robust industrial design (9 to 26V DC or 9 to 36V DC, desktop or wall mounting or DIN rail mounting)

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1.2 Package Contents
Before installing your R2000 Router, verify the kit contents as following.
Note: The following pictures are for illustration purposes only, not based on their actual sizes.
1 x Robustel R2000 Industrial Dual SIM Cellular VPN Router
1 x 3-pin 3.5 mm male terminal block for power supply
1 x Quick Start Guide with download link of other documents or tools
*If any of the above items is missing or damaged, please contact your Robustel sales representative.
Optional Accessories (sold separately):
3G/4G SMA cellular antenna (stubby/magnet optional)
Stubby antenna Magnet antenna

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RP-SMA WiFi antenna (stubby/magnet optional)
Stubby antenna Magnet antenna
Wall mounting kit
35 mm DIN rail mounting kit
Ethernet cable
AC/DC power adapter (12V DC, 1.5 A; EU/US/UK/AU plug optional)

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1.3 Specifications
Cellular Interface
Number of antennas: 2 (MAIN + AUX)
Connector: SMA, female
SIM: 2 (3.0 V & 1.8 V)
Standards: GSM/GPRS/EDGE/WCDMA/HSDPA/HSUPA/HSPA+/DC-HSPA+/TD-SCDMA/CDMA (CDMA
1X/EVDO)/FDD LTE/TDD LTE
GSM: max DL/UL = 9.6/2.7 Kbps
GPRS: max DL/UL = 86 Kbps
EDGE: max DL/UL = 236.8 Kbps
WCDMA/TD-SCDMA: max DL/UL = 2.8 Mbps/384 Kbps
EVDO: max DL/UL = 5.4 Mbps/14.7 Kbps
HSPA+: max DL/UL = 21/5.76 Mbps, fallback to 2G
DC-HSPA+: max DL/UL = 42/5.76 Mbps, fallback to 2G
FDD LTE: max DL/UL = 100/50 Mbps, fallback to 2G/3G
TDD LTE: max DL/UL = 100/50 Mbps, fallback to 2G/3G
Ethernet Interface
Number of ports: 2 x 10/100 ports, 2 x LAN or 1 x LAN + 1 x WAN
WAN port: Supporting 802.3 at PD feature (optional)
Magnet isolation protection: 1.5 KV
WiFi Interface (Optional)
Number of antennas: 2 (WiFi1 + WiFi2)
Connector: RP-SMA, male
Standards: 802.11b/g/n, supporting AP and Client modes
Frequency bands: 2.412 - 2.484 GHz (2.4 GHz ISM band)
Security: WEP, WPA, WPA2
Encryption: 68/124 AES, TKIP
Data speed: 2*2 MIMO, 300 Mbps
Receiving sensitivity: 802.11b -93 dBm
(+/- 1 dBm) 802.11g -90 dBm
802.11n (20 MHz) -88 dBm
802.11n (40 MHz) -85 dBm
Others
Reset button : 1 x RST
LED indicators: 1 x RUN, 1 x PPP, 1 x USR, 3 x RSSI
Built-in: Watchdog, Timer
Software (Basic features of RobustOS)
Network protocols: PPP, PPPoE, TCP, UDP, DHCP, ICMP, NAT, HTTP, HTTPs, DNS, ARP, RIP, OSPF, NTP, SMTP, Telnet,
VLAN, SSH2, etc.

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VPN tunnel: IPsec, OpenVPN, GRE
Firewall: DMZ, anti-DoS, Filtering (IP/Domain name/MAC address), Port Mapping, Access Control
Management: Web, CLI, SMS
Serial port: Transparent, TCP Client/Server, UDP, Modbus RTU Gateway
App Center (Available Apps for RobustOS)
Apps: L2TP, PPTP, DMVPN, RobustVPN, DDNS, VRRP, QoS, Captive Protal, WLAN Multi AP, SNMP, Language,
RobustLink
*Request on demand. For more Apps please visit www.robustel.com.
Power Supply and Consumption
Connector: 3-pin 3.5 mm female socket
Input voltage: 9 to 26V DC (A014401/A014402/A014403/A014404/A014405/A014406/A014701/A014702/
A014703/A014704/A014705/A014706) or 9 to 36V DC
Power consumption: Idle: 100 mA@12 V
Data link: 500 mA (peak) @12 V
PD feature (optional): WAN port supported
Input voltage: 48~57V DC
*It is not recommended to use DC power supply and PD power supply simultaneously.
Physical Characteristics
Ingress protection: IP30
Housing & Weight: Metal, 305 g
Dimensions: 127.5 x 82.5 x 29.5 mm
Installations: Desktop, wall mounting or 35 mm DIN rail mounting
Certifications
Approvals & Certificates: CE, RCM
EMC:
EMI: EN 55022: 2006/A1: 2007 (CE & RE) Class B
EMS: IEC 61000-4-2 (ESD) Level 4
IEC 61000-4-4 (EFT) Level 3
IEC 61000-4-5 (Surge) Level 3

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1.4 Dimensions
1.5 Ordering Information
Model
R2000-3P
R2000-4L
Router Type
HSPA+ router
LTE router
Air Interface
GSM/GPRS/EDGE/HSDPA/HSUPA/HSPA+
GSM/GPRS/EDGE/WCDMA/HSDPA/HSUPA/
HSPA+/DC-HSPA+/TD-SCDMA/
CDMA (CDMA 1X/EVDO)/FDD LTE/TDD LTE
Frequency Bands
--
AU: B1/B3/B5/B7/B8/B28, B40
EU: B1/B3/B7/B8/B20/B28/B31, B38/B40
US: B2/B4/B5/B13/B17/B25, B41
JP: B1/B3/B8/B9/B18/B19/B21/B28, B41
CN: B1/B3, B38/B39/B40/B41
4G
3G
B1/B2/B4(AWS)/B5/B8/B19
WCDMA/HSDPA/HSUPA/HSPA+/DC-HSPA+:
B1/B2/B5/B6/B8/B9/B19
TD-SCDMA: B34/B39
CDMA (CDMA 1X/EVDO): R0/A BC0/BC1/BC10
2G
850/900/1800/1900 MHz
850/900/1800/1900 MHz
Operating
Environment
-25 to +70 °C
5 to 95% RH
-25 to +70 °C
5 to 95% RH
*For more information about 4G frequency bands in different countries, please contact your Robustel sales
representative.

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Chapter 2 Hardware Installation
2.1 PIN Assignment
2.2 LED Indicators
The R2000 Router has been designed to be placed on a desktop. Below is the bottom view of the R2000.
Name
Color
Status
Description
RUN
Green
On, fast blinking
(250 mSec blink time)
Router is powered on
(System is initializing)
On, blinking
(500 mSec blink time)
Router starts operating
Off
Router is powered off
PPP
Green
On, solid
Link connection is working
Off
Link connection is not working
USR-SIM
Green
On, blinking
Backup card is being used
Off
Main card is being used
USR-NET
Green
On, solid
Network is joined successfully and worked in an optimum
one
On, blinking
Network is joined successfully but worked in a lower-level
PIN
Polarity
10
Positive
11
Negative
12
GND

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Note: You can choose the display type of USR LED. For more details, please refer to 3.25 Service > Advanced.
2.3 Reset Button
than standard
Off
Network is not joined or joining
USR-OpenVPN
Green
On, solid
OpenVPN connection is established
Off
OpenVPN connection is not established
USR-IPsec
Green
On, solid
IPsec connection is established
Off
IPsec connection is not established
USR-WiFi
Green
On, solid
WiFi is enabled and working properly
Off
WiFi is disabled or not working properly
Green
On, solid
High Signal strength (21-31) is available
On, solid
Medium Signal strength (11-20) is available
On, solid
Low Signal strength (1-10) is available
Off
No signal
On, blinking
When the network is disconnected, those three signal
LEDs are designed as a binary combination code to
indicate a series of error report.
Blinking: 1 Off: 0
001 AT command failed
010 no SIM card detected
011 need to enter the PIN code
100 need to enter the PUK code
101 registration failed
110 module error
111 not support the module
Function
Operation
Reboot
Press and hold the RST button for 2 to 7 seconds under the operating status.
Restore to factory
default settings
Wait for 5 seconds after powering up the router, press and hold the RST button until all six
LEDs start blinking one by one, and release the button to return the router to factory
defaults.

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2.4 Ethernet Port
2.5 Insert or Remove SIM Card
Insert or remove the SIM card as shown in the following steps.
Insert SIM card
1. Make sure router is powered off.
2. To remove slot cover, loosen the screws associated with the cover by using a screwdriver and then find the SIM
There are two Ethernet ports on R2000 Router, including ETH0 and ETH1. The ETH0 on the router can be configured
as either a WAN port or LAN port, also can be assigned as a PoE port, while ETH1 can only be configured as a LAN
port. Each has two LED indicators. The yellow one is a link indicator but the green one doesn’t mean anything. For
details about status, see the table below.
Indicator
Status
Description
Link indicator
On, solid
Connection is established
On, blinking
Data is being transferred
Off
Connection is not established

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card slot.
3. To insert SIM card, press the card with finger until you hear a click and then tighten the screws associated with
the cover by using a screwdriver.
4. To put back the cover and tighten the screws associated with the cover by using a screwdriver.
Remove SIM card
1. Make sure router is powered off.
2. To remove slot cover, loosen the screws associated with the cover by using a screwdriver and then find the SIM
card slot.
3. To remove SIM card, press the card with finger until it pops out and then take out the card.
4. To put back the cover and tighten the screws associated with the cover by using a screwdriver.
Note:
1. Recommended torque for inserting is 0.5 N.m, and the maximum allowed is 0.7 N.m.
2. Use the specific card when the device is working in extreme temperature (temperature exceeding 40 °C ),
because the regular card for long-time working in harsh environment will be disconnected frequently.
3. Do not forget to twist the cover tightly to avoid being stolen.
4. Do not touch the metal of the card surface in case information in the card will lose or be destroyed.
5. Do not bend or scratch the card.
6. Keep the card away from electricity and magnetism.
7. Make sure router is powered off before inserting or removing the card.
2.6 Attach External Antenna (SMA Type)
Attach an external SMA antenna to the router’s antenna connector and twist tightly. Make sure the antenna is within
the correct frequency range provided by the ISP and with 50 Ohm impedance.
Note: Recommended torque for tightening is 0.35 N.m.
RP-SMA antenna with a female
connector for WLAN connection
SMA antenna with a male
connector for cellular connection

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2.7 Mount the Router
The router can be placed on a desktop or mounted to a wall or a 35 mm DIN rail.
Two methods for mounting the router
1. Wall mounting (measured in mm)
Use 4 pcs of M2.5*4 flat head Phillips screws to fix the wall mounting kit to the router, and then use 2 pcs of M3
drywall screws to mount the router associated with the wall mounting kit on the wall.
Note: Recommended torque for mounting is 0.5 N.m, and the maximum allowed is 0.7 N.m.
2. DIN rail mounting (measured in mm)
Use 3 pcs of M3*6 flat head Phillips screws to fix the DIN rail to the router, and then hang the DIN rail on the
mounting bracket. It is necessary to choose a standard bracket.
Note: Recommended torque for mounting is 1.0 N.m, and the maximum allowed is 1.2 N.m.

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2.8 Ground the Router
Router grounding helps prevent the noise effect due to electromagnetic interference (EMI). Connect the router to the
site ground wire by the ground screw before powering on.
Note: This product is appropriate to be mounted on a sound grounded device surface, such as a metal panel.
2.9 Connect the Router to a Computer
Connect an Ethernet cable to the port marked ETH0 or ETH1 at the bottom of the router, and connect the other end
of the cable to your computer.