warranty period. You
must
first obtain a return merchandise authorization
("RMA")
number
from
Roku Customer Support. RMA numbers expire
thirty
(30)
days
from
issuance. Roku
may
attempt
to
troubleshoot
the
problem
prior
to
issuing a RMA number. Please
be
prepared
to
provide additional
information
upon
request. Once a RMA
number
is
obtained, you
must
ship
your
Player,
freight prepaid,
together
with
proof
of
purchase and all accessories, in either
the
original packaging
or
packaging affording an equal degree
of
protection,
to
the
Roku authorized distribution facility identified
by
Roku Customer Support.
Failure
to
return any accessory could result in delay
and/or
an invoice
to
you
or
credit
to
Roku
for
the
missing accessory.
Important:
When submitting a
RMA,
please providethe following information
with your request: (a) product name and serial number,
(b)
problem description,
(c) software version (see Player's "settings" menu),
(d)
dateand place
of
purchase,
and (e) return shipping address
(P.O.
boxes are
not
accepted). Additional
troubleshooting tips and Roku Customer Support
is
at
www.roku.com/support
for
Players sold
in
the
US.
B.
CANADA
Only
Limited Warranty
Forany Player purchased and delivered
to
end users in Canada, Roku warrants the
Player hardware against defects
in
materials and workmanship
for
a period
of
one
(1) year
from
the date
of
purchase
by
the original purchaser (as shown
by
the
date
on the applicable sales receipt) ifused
in
accordance
with
the user documentation
provided
with
the Player, and PROVIDED THAT THE
FOLLOWING
LIMITATION
IS
NOT
APPLICABLE
TO
PURCHASERS
WHO
ARE RESIDENTS
OF
QUEBEC
TO
WHOM
THE CONSUMER PROTECTION ACT (QUEBEC) APPLIES ("RESIDENTS
OF
QUEBEC"). this warranty shall
be
available only
to
the
purchaser
that
originally purchased
the
Player from Roku
or
from one
of
its authorized resellers
or
distributors. If Roku determines the Player's hardware
is
defective, Roku will
either repair the Player
or
replace
it
with a new
or
rebuilt unit. The following
sentence
is
not
applicable
to
Residents
of
Quebec: Ifthe applicable warranty
period has expired,
we
will return the Player
to
you at your cost and expense. More
information about this warranty can be found
at
www.roku.com/support.
The warranty does
not
cover software, apps, programs, installation, set
up
or
issues
related
to
theservice provided
by
your Internet service provider, channel providers
or
content providers, including
but
not
limited to, service disruption and changes
in service terms. offerings
or
format.
This
warranty excludes damages due
to
acts
of
God, accident, misuse, abuse, negligence, commercial
use,
modification
of
your
Player,
or
damages caused
by
otherdevices, improper operation
or
maintenance,
voltage fluctuations
or
attempted repair
by
anyone otherthan a facility authorized
by
Roku
to
service your
Player.
This warranty does notcover consumables (such
as
fuses and batteries). Roku does
not
assume any responsibility
for
any data
or
information stored on any media
or
hardware
of
the Player delivered
or
sent
for
repair.
PROVIDED THAT THE FOLLOWING LIMITATIONS ARE
NOT
APPLICABLE
TO
RESIDENTS
OF
QUEBEC,
TO
THE
EXTENT
PERMITTED
BY
APPLICABLE
LAW,
THIS
SECTION B
SETS
FORTH
ROKU'S
SOLE
OBLIGATION AND
YOUR
EXCLUSIVE
REMEDY
IN
THE
EVENT OF ANY
BREACH
OF
THIS
WARRANTY;
REPAIR
OR
REPLACEMENT OF
YOUR
PLAYER
SHALL NOT
RESET
OR
EXTEND
THE ORIGINAL WARRANTY
PERIOD;
AND UPON
REPAIR
OR
REPLACEMENT
OF YOUR
PLAYER,
ANY
EXPRESS
OR
IMPLIED WARRANTY WHICH YOU
HAVE
AGREED
TO
DISCLAIM
FOR
THE
ORIGINAL
PLAYER
SHALL ALSO
BE
DISCLAIMED WITH
RESPECT
TO
THE
REPAIRED
OR
REPLACED
PLAYER.
THE LIMITATIONS ABOVE ARE SUBJECT
TO
APPLICABLE LOCAL LAWS AND
YOU MAY HAVE ADDITIONAL
RIGHTS
THAT
VARY
FROM
JURISDICTION
TO
JURISDICTION.
Warranty Service Process _
Warranty service requests for your Player must be made within the applicable
warranty period.
You
must first obtain a RMA numberfrom Roku Customer
Support. RMA numbers expire
thirty
(30)
days from issuance. Roku may
attempt
to
troubleshoot the problem prior
to
issuing a RMA number. Please
be
prepared
to
provide additional information upon request. Once a RMA number
is
obtained,
you must ship your
Player,
freight prepaid, together with
proof
of
purchase and
all accessories, in eitherthe original packaging
or
packaging affording an equal
degree
of
protection,
to
the Roku authorized distribution facility identified
by
Roku Customer Support. Failure
to
return any accessory could result
in
delay
and/
or
an invoice
to
you
or
credit
to
Roku for the missing accessory.
Important: When submitting a
RMA,
please provide the following information with
your request: (a) product name and serial number,
(b)
problem description, (c)
software version (see Player's "settings" menu),
(d)
dateand place
of
purchase,
and (e) return shipping address
(P.O.
boxes are
not
accepted). Additional
troubleshooting tips and Roku Customer Support
is
at
www.roku.com/support for
Players sold
in
Canada.
C.
MEXICO
Only
Limited Warranty
For any Player purchased and delivered
to
end users in Mexico, Latamel
Distribuidora,
S.
de
R.
L.
de
C.
V.
("Latamel") warrants
the
Player hardware
(including its parts and
components)
against defects
in
materials and
workmanship
for
a period
of
one
(1)
year
from
the
date
of
purchase
by
the
original purchaser (as shown
by
the
date
on
the
applicable sales receipt)
if
used
in accordance
with
the
user
documentation
provided
with
the
Player; provided
that, this warranty shall
be
available
only
to
the
consumer
of
the
Player which
has been purchased
from
Latamel
or
from
one
of
its authorized resellers
or
distributors.
If
Latamel determines
the
Player's hardware
is
defective, Latamel
will either repair
the
Player
or
replace
it
with
a
new
or
rebuilt unit. If
the
applicable warranty period has expired, Latamel will return
the
Player
to
you at
your
cost and expense. More information
about
this warranty can
be
found
by
contacting Latamel, using
the
information
provided
below.
The warranty does
not
cover software, apps, programs, installation, set
up
or
issues
related
to
the service provided
by
your Internet service provider, channel providers
or
content providers, including
but
not limited to, service disruption and changes
in
service terms, offerings
or
format.
This
warranty excludes damages due
to
acts
of
God, accident, misuse, abuse, negligence, commercial
use,
modification
of
your
Player,
ordamages caused
by
otherdevices, improperoperation
or
maintenance,
voltage fluctuations
or
attempted repair
by
anyone otherthan a facility authorized
by
Latamel
or
its agents
to
service your
Player.
This warranty does
not
cover
consumables (such
as
fuses and batteries). Latamel does
not
assume any
responsibility for any data
or
information stored on any media
or
hardware
of
the
Player delivered
or
sent
for
repair.
TO
THE EXTENT PERMITTED BY APPLICABLE LAW, THIS SECTION C
SETS
FORTH LATAMEL'S SOLE OBLIGATION
AND
YOUR EXCLUSIVE
REMEDY
IN
THE EVENT OF
ANY
BREACH OF THIS WARRANTY; REPAIR
OR
REPLACEMENT
OF
YOUR PLAYER SHALL NOT
RESET
OR
EXTEND THE
ORIGINAL WARRANTY PERIOD;
AND
UPON REPAIR OR REPLACEMENT
OF YOUR PLAYER,
ANY
EXPRESS OR IMPLIED WARRANTY WHICH YOU
HAVE AGREED
TO
DISCLAIM FOR THE ORIGINAL PLAYER SHALL ALSO
BE
DISCLAIMED WITH RESPECT TO
THE
REPAIRED OR REPLACED PLAYER.
Warranty Service Process
To
make a warranty claim
for
any Player sold in Mexico, the consumer
must
ship
the
Player and accessories in a secure,
properly
sealed packaging, along
with
an original
copy
of
this
Important
Product Information and
the
original sales
receipt
for
the
Player
with
the
sales date, to:
Importer: Latamel Distribuidora,
S.
de
R.
L.
de
C.
V.
Blvd. Manuel Avila Camacho No. 32, Piso
11,
Ofna.
1103
Col. Lomas
de
Chapultepec.
Deleg. Miguel Hidalgo,
C.P.
53160, Mexico,
D.F.
R.
F.
C.:
LDI-080623-F25,
Tel.
(55)
9178-4350
Latamel will cover
the
shipping costs
to
send
the
Players
to
Latamel's service
center
for
warranty repair. For inquiries in Mexico
about
parts, components,
consumables and accessories
for
the Player, please
contact
Latamel
at
the
contact
information above. Additional
troubleshooting
tips and Roku Customer
Support
for
Players sold in Mexico
is
at
www.roku.com/support.
Stamp
from
the
point
of
sale
Automatic Software Updates
Roku reserves
the
right
to
automatically
update
the
software on
the
Player
from
time
to
time
in
its sole discretion, including adding, changing
or
removing
channels, functionalities and features (including
but
not
limited to, changing
the
user interface
or
the
manner in which you are able
to
access
content
via the
Player). For
further
information please see www.roku.com/support.
Additional Legal Notices
A.
CANADA
ONLY
2