Rose electronics CrystalView DVI EX User manual

CrystalView DVI EX KVM Extender, DVI, USB 2.0, Audio, CAT5
10707 Stancliff Road Phone: [phone]
Houston, Texas 77099 WWW.ROSE.COM
INSTALLATION AND
OPERATIONS
MANUAL

LIMITED WARRANTY
Copyright Rose Electronics 2010. All rights reserved.
No part of this manual may be reproduced, stored in a retrieval system, or transcribed in any form or any
means, electronic or mechanical, including photocopying and recording, without the prior written permission
of Rose Electronics.
Rose Electronics Part # MAN-CRVDVIEX
Printed In the United States of America – Revision
Rose Electronics warrants the CrystalView DVI EX to be in good working order for one year
from the date of purchase from Rose Electronics or an authorized dealer. Should this product
fail to be in good working order at any time during this one-year warranty period, Rose
Electronics will, at its option, repair or replace the Unit as set forth below. Repair parts and
replacement units will be either reconditioned or new. All replaced parts become the property of
Rose Electronics. This limited warranty does not include service to repair damage to the Unit
resulting from accident, disaster, abuse, or unauthorized modification of the Unit, including
static discharge and power surges.
Limited Warranty service may be obtained by delivering this unit during the one-year warranty
period to Rose Electronics or an authorized repair center providing a proof of purchase date. If
this Unit is delivered by mail, you agree to insure the Unit or assume the risk of loss or damage
in transit, to prepay shipping charges to the warranty service location, and to use the original
shipping container or its equivalent. You must call for a return authorization number first. Under
no circumstances will a unit be accepted without a return authorization number. Contact an
authorized repair center or Rose Electronics for further information.
ALL EXPRESS AND IMPLIED WARRANTIES FOR THIS PRODUCT INCLUDING THE
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE,
ARE LIMITED IN DURATION TO A PERIOD OF ONE YEAR FROM THE DATE OF
PURCHASE, AND NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY
AFTER THIS PERIOD. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN
IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
IF THIS PRODUCT IS NOT IN GOOD WORKING ORDER AS WARRANTED ABOVE, YOUR
SOLE REMEDY SHALL BE REPLACEMENT OR REPAIR AS PROVIDED ABOVE. IN NO
EVENT WILL ROSE ELECTRONICS BE LIABLE TO YOU FOR ANY DAMAGES INCLUDING
ANY LOST PROFITS, LOST SAVINGS OR OTHER INCIDENTAL OR CONSEQUENTIAL
DAMAGES ARISING OUT OF THE USE OF OR THE INABILITY TO USE SUCH PRODUCT,
EVEN IF ROSE ELECTRONICS OR AN AUTHORIZED DEALER HAS BEEN ADVISED OF
THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY OTHER PARTY.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES FOR CONSUMER PRODUCTS, SO THE ABOVE MAY NOT
APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY
ALSO HAVE OTHER RIGHTS WHICH MAY VARY FROM STATE TO STATE.
NOTE: This equipment has been tested and found to comply with the limits for a Class A digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference when the equipment is operated in a commercial
environment. This equipment generates, uses, and can radiate radio frequency energy and, if
not installed and used in accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this equipment in a residential area is likely
to cause harmful interference in which case the user will be required to correct the interference
at his own expense.
IBM, AT, and PS/2 are trademarks of International Business Machines Corp. Microsoft and
Microsoft Windows are registered trademarks of Microsoft Corp. Any other trademarks
mentioned in this manual are acknowledged to be the property of the trademark owner.

FCC/IC STATEMENTS, EU DECLARATION OF CONFORMITY
Product
CrystalView DVI EX / Part number CRK-2DTXT-EX/A1
This equipment generates, uses and can radiate radio frequency energy
and if not installed and used properly, that is in strict accordance with the
manufacturer’s instructions may cause interference to radio communication.
It has been tested and found to comply with the limits for a Class A digital
device in accordance with the specifications of Part 15 of FCC rules, which
are designed to provide reasonable protection against such interference
when the equipment is operated in a commercial environment. Operation of
this equipment in a residential area is likely to cause interference, in which
case the user at his own expense will be required to take whatever
measures may be necessary to correct the interference.
Changes or modifications not expressly approved by the party responsible
for compliance could void the user’s authority to operate the equipment.
This digital apparatus does not exceed the Class A limits for radio noise
emission from digital apparatus set out in the Radio Interference Regulation
of Industry Canada.
Operation is subject to the following two conditions:
1- This device may not cause harmful interference
2- This device must accept any interference received including
interference that may cause undesired operation.
Le présent appareil numérique n’émet pas de bruits radioélectriques
dépassant les limites applicables aux appareils numériques de la classe A
prescrites dans le Règlement sur le brouillage radioélectrique publié par
Industrie Canada.
CE Statement
The product meets European Standard EMC:
EN-55022:2006+A1:2007 Class A
EN 61000-3-2:2006 + A2(2009)
EN 61000-3-3:2008
EN 55024:1998 + A1(2001) + A2(2003).
IC Statement
This Class A digital apparatus complies with Canadian ICES-003.

TABLE of CONTENTS
Installation and Operations Manual 1
Contents Page #
Disclaimer ...................................................................................................... 2
System introduction ....................................................................................... 2
Features ..................................................................................................... 3
Package Contents...................................................................................... 3
System Overview........................................................................................... 4
CrystalView DVI EX Model ............................................................................ 5
Transmitter and receiver indicators............................................................ 6
CrystalView DVI EX Installation..................................................................... 7
Installation Verification (Refer to Table 1)..................................................8
USB Device Installation.............................................................................. 8
Operating the CrystalView DVI EX ................................................................ 8
Maintenance and Repair.............................................................................. 11
Technical Support........................................................................................ 11
Product Safety ............................................................................................. 12
Figures Page #
Figure 1. Model.............................................................................................. 5
Tables Page #
Table 1. LED Descriptions............................................................................. 6
Appendices Page #
Appendix A – General Specifications .......................................................... 13
Appendix B – Part numbers......................................................................... 14
Appendix C – Recommended Equipment.................................................... 15

INTRODUCTION
2 Installation and Operations Manual
Disclaimer
While every precaution has been taken in the preparation of this manual, the
manufacturer assumes no responsibility for errors or omissions. Neither
does the manufacturer assume any liability for damages resulting from the
use of the information contained herein. The manufacturer reserves the
right to change the specifications, functions, or circuitry of the product
without notice.
The manufacturer cannot accept liability for damages due to misuse of the
product or other circumstances outside the manufacturer’s control. The
manufacturer will not be responsible for any loss, damage, or injury arising
directly or indirectly from the use of this product.
System introduction
Thank you for choosing the Rose Electronics

CrystalViewDVI EX KVM
station extender. The CrystalView DVI EX is the KVM extender of choice for
businesses that need to extend and operate a computer, server, or KVM
switch from a distance. The CrystalView DVI EX makes this possible by the
use of CAT5 cable. You can fully operate and control a computer or server
from 1,640 feet away (500m)). The CrystalView DVI EX supports a wide
variety of DVI-D monitors and video cards. UP to 3 USB peripherals, such
as a keyboard, mouse, speakers, printers, USB mass storage devices and
web cameras can be directly connected to the receiver’s USB ports.
Additional USB devices can be connected using a USB hub. Up to 13 USB
devices and 4 USB hubs are supported.
The system consists of two Units, a transmitter and a receiver. The
transmitter connects to your CPUs USB port and the DVI-D monitor
connector. The receiver normally connects to a DVI-D video monitor, a USB
keyboard, a USB mouse, and one other USB device or a USB hub. The
transmitter and receiver are connected together with industry standard
CAT5 cable. The receiver unit can be up to 1,640 feet (500m) from the
transmitter.
Using the CrystalView DVI EX to remotely access your computer has
several advantages over conventional extenders. The CrystalView DVI EX
can access computers used in hazardous industrial environments. This
keeps the users safe and unexposed to any hazards. It can also be used
for interactive digital signage, remote touchscreen applications and medical
environments.

Installation and Operations Manual 3
Features


 Supports USB 1.1 or 2.0


 Extend your workstation, USB devices, and audio up to 1640 feet
(500m) over industry standard CAT5 UTP solid core cable.


 HD resolutions up to 1680x1050, 24-bit color depth are supported at
distances up to 1640ft (500m). The resolution does not degrade over
all supported distances.


 Supports all USB 2.0 devices including keyboards, mice, web cams,
flash drives, speakers, microphones, and other USB devices


 Operates with USB 2.0 high-speed host controllers and USB 1.1 host
controllers.


 Standard USB hubs can be used to increase the maximum number of
connected USB devices to 13.


 Up to 500 ma of power is available at each USB port on the receiver
unit for powering high-power USB devices


 Plug-and-Play installation, no configuration or set-up needed.


 Installation consists of:
1. Connecting the receiver to your USB device(s), DVI monitor,
USB keyboard and mouse, headphone or speakers and
microphone
2. Connect the transmitter to your computer’s USB port and DVI-D
monitor port.
3. Connect the transmitter to the receiver with up to 1640 feet (500
meters) of CAT5 UTP cable
. Apply power and the installation is complete
Package Contents
The package contents consist of the following:
 The CrystalView DVI EX units (Transmitter and Receiver)
 2 power adapters (+5VDC-Transmitter / +24VDC-Receiver)
 6’ USB Type A / B cable
 5’ DVI-Dmm cable
 Documentation CD
Other cables are usually ordered separately. If the package contents are
not correct, contact Rose Electronics or your reseller so the problem can be
quickly resolved.

OVERVIEW
4 Installation and Operations Manual
System Overview
The CrystalView DVI Ex system consists of two units; a transmitter and a
receiver. The transmitter connects to your computer’s DVI–D video
connector and a USB Type A connector. The receiver connects to a DVI
monitor, a microphone, a headset, and three USB devices. The transmitter
and receiver units are connected together with up to 1,640 feet of solid core
CAT5 or better UTP cable.
Normally two of the USB devices are a USB keyboard and USB mouse.
The other USB port can connect to another USB device such as a USB
printer, scanner, USB hard drive, web cam, and many other compatible USB
devices. If more than three USB devices need to be connected, you can
connect up to 4 USB hub levels and 13 USB devices max to the unit. Keep
in mind that each of the three USB ports on the receiver supplies a
maximum of 500 ma per port. If you connect a four port hub to the unit, the
hub receives 500 ma or 125ma per USB port. A powered hub may be
needed if you have several high power USB devices that only use the USB
port power.
See Appendix C for a list of recommended devices to use in a system
Transmitter
Receiver

Installation and Operations Manual 5
CrystalView DVI EX Model
Transmitter Front View
LED Indicators*
Status
Link
/ Video
/ USB
Transmitter Rear View
Connectors
DVI-D – Video In
Config – Reserved
USB – Type B
Link – RJ45
Power - +5V, 3A adapter
Receiver Front View
LED Indicators*
Status
Link
/ Video
/ USB
Connectors
USB – Type A (3)
Receiver Rear View
Connectors
DVI-D – Video Out
Headphone – 3.5mm
Microphone – 3.5mm
Config - Reserved
Link – RJ45
Power - +24V, 1A adapter
Figure 1. Model
* See Table 1 for LED indicator definitions

6 Installation and Operations Manual
Transmitter and receiver indicators
Description applies to both the transmitter and receiver unless specified
otherwise.
Table 1. LED Descriptions
Indicator Description
Status
(Green LED)
On – System ready
Blinking – System being configured – not ready
Off – No power to the unit
Link
(Green LED)
On – Valid link between the transmitter and
receiver
Off – No link between the transmitter and receiver
Transmitter
On (Green) – Valid link from the host computer to
the transmitter to the Receiver
Blinking (Green) – Video is being transmitted
between the transmitter and
receiver
On (Amber) – Video source not detected at the
transmitter
Blinking (Amber) – Over current detected at one
or more receiver USB ports
Off – No link between the transmitter and receiver
Video
(Green / Amber LED) Receiver
On (Green) – Valid link from the transmitter and
from the monitor
Blinking (Green) – Video is being transmitted
between the transmitter and
receiver
On (Amber) – Monitor not detected at the receiver
DVI-D Video out port or the monitor
is not compatible
Blinking (Amber) – Invalid resolution detected
Off – No link between the transmitter and receiver
USB
(Green / Amber LED)
On (Green) – System properly enumerated on the
host computer
Blinking (Green) – USB data is being transmitter
between the transmitter and
receiver
On (Amber) – USB source not detected at the transmitter
Blinking (Amber) – Over current detected at one
or more receiver USB ports
Off – No link between the transmitter and receiver

OPERATION
Installation and Operations Manual 7
CrystalView DVI EX Installation
It is recommended that initially, power to all equipment be off.
Refer to Figure 2 for a typical system installation diagram.
Installation of the CrystalView DVI EX consists of:
1. Connect the provided USB cable from the transmitter’s USB Type B
connector to an unused USB 2.0 or 1.1 Type A port on the
computer
2. Install the provided DVI cable to the transmitter’s DVI-D video in
connector and to the DVI video connector on the computer
3. Connect your remote monitor to the receiver’s DVI-D video output
port
4. Connect a USB keyboard and USB mouse to two USB Type A ports
on the receiver unit
5. Install a compatible USB device to a USB Type A port on the
receiver unit. (Up to 4 hub levels can be installed, and 13 USB
devices)
6. Connect your microphone and headset to the corresponding 3.5mm
ports on the rear panel of the receiver unit.
7. Connect up to 1,640 feet of CAT5 UTP or better cable between the
Link port on the transmitter and the Link port on the receiver unit.
NOTE: It is recommended that only CAT5 or better UTP solid core
wire cabling terminated with 8 conductor RJ45 connectors
on both ends be used. The combined length of any patch
cords using stranded conductors must not exceed 33 feet
(10 meters). With surface and premise cabling, do not
exceed the max cable length specification of 1,640 feet.
Connecting / applying power
8. Connect the 5V, 3A power adapter to an AC outlet and to the
Transmitter unit
9. Connect the 24V, 1A power adapter to an AC outlet and to the
Receiver unit
10. Turn on the remote monitor and boot the computer. Wait for
approximately one minute for the CrystalView DVI EX units to
initialize.
NOTE: Use only the provided DC power adapters with this product.
Using substitute adapters may cause permanent damage to
the units and will void the warranty.

8 Installation and Operations Manual
Figure 2. Connectivity Diagram
Installation Verification (Refer to Table 1)
Check that the Status, Link, Video, and USB LEDs on the transmitter and
receiver units are on. Verify that the USB and Video LEDs are blinking.
Verify that Windows XP, Vista, or Windows 7 operating system has
recognized the USB audio and has installed the CMEDIA audio device.
This can be confirmed by opening the “Device Manager” and expanding the
Universal Serial Bus controllers section by clicking on the + sign. The
CMEDIA device should be listed as “USB PNP Audio Device”.
USB Device Installation
Normally Windows XP, Vista, and Windows 7 operating system will
recognize a new USB device when it is connected to a USB port and
correctly install the needed software or drivers to properly access and use
the new device. If your USB device requires special software to operate,
install the software first as outlined in the manufacturers documentation,
then connect the new USB device to a USB Type A connector on the
receiver unit. Verify that the USB device is detected and installed properly.
Operating the CrystalView DVI EX
Operating your CrystalView DVI EX system is no different than being
connected directly to your computer. The only difference is the computer
you are accessing is no longer on your desk but up to 1,640 feet away.
Any installed software application can be executed; results printed and
saved.
Transmitter Receiver
Microphone Headset
USB
Device
U SB Kbd / Mouse

TROUBLESHOOTING
Installation and Operations Manual 9
The Status, Link, Video, and USB LEDs on the transmitter and receiver will
indicate any problems with the connections or unit. Please refer to Table 1
for a description of the different LED conditions that may occur.
All LEDs on the Transmitter / Receiver unit are off
 Verify that the power adapter is properly connected and supplying +5V
DC to the transmitter or +24V DC to the receiver
There is no audio
 Verify that the USB CMEDIA PNP Audio device is selected as the
default audio device.
 If the CMEDIA device is enumerated do the following.
a. In Windows: Go to the Control Panel, select Sound or Sound and
Audio Devices, Select USB Audio Devices, set USB Audio Devices as
default playback.
b. In Mac OS X: Go to System Settings, select Sound, select USB PNP
device, set USB PNP devices as default.
c. In Linux Ubuntu: Go to System, Preferences, and select Sound. To
set up the microphone, click on the ‘Input’ tab and select “USB_PnP
Sound Device Analog Mono”. To setup Stereo-Out, click on the
“Output” tab and select “USB_PnP_Sound_Device Analog Stereo”.
All LEDs on both the Local Extender unit and Remote Extender unit are
on, but the USB device does not operate correctly or is detected as an
“Unknown Device” in the operating system.
 Disconnect the KVM extender product from the computer and connect
the USB device directly to the USB port on the computer. If the device
does not operate properly, consult the user documentation for the
device.
 Update your system BIOS, chipset or USB Host controller drivers from
your System/Mother board manufacturer’s website.
 Make sure the Operating System has all the latest updates installed.
 If the device operates properly when directly connected to the computer,
connect another device (of a different type) to the KVM extender product.
Connect the KVM extender product to the computer.
 If the second device does not operate, the KVM extender product may
be malfunctioning. Contact technical support for assistance.
 If the second device does operate properly, the first device may not be
compatible with the KVM extender product.

10 Installation and Operations Manual
Microphone or Headphone doesn’t operate correctly.
 The audio device is not enumerated on the host computer.
 Audio jack not fully inserted.
 The two connectors for the Microphone and Headphone are reversed.
 Check that the CMEDIA device is enumerated on the host computer. On
Mac it will be listed as USB PNP device.
 If the CMEDIA device is not enumerated contact Technical Support.
Specific resolution doesn’t show in the graphics/video settings
 Latest video drives are not installed or resolution is not supported.
 The specific resolution is not listed by the monitors EDID and is therefore
not supported with the KVM extender product. See appendix C.

SERVICE and SUPPORT
Installation and Operations Manual 11
Maintenance and Repair
This Unit does not contain any internal user-serviceable parts. In the event
a Unit needs repair or maintenance, you must first obtain a Return
Authorization (RA) number from Rose Electronics or an authorized repair
center. This Return Authorization number must appear on the outside of the
shipping container. See Limited Warranty for more information.
When returning a Unit, it should be double-packed in the original container
or equivalent, insured and shipped to:
Rose Electronics
Attn: RA__________
10707 Stancliff Road
Houston, Texas 77099 USA
Technical Support
If you are experiencing problems, or need assistance in setting up,
configuring or operating your product, consult the appropriate sections of
this manual. If, however, you require additional information or assistance,
please contact the Rose Electronics Technical Support Department at:
Phone: [phone]
E-Mail: [e-mail]
Web: www.rose.com
Technical Support hours are from: 8:00 am to 6:00 pm CST (USA), Monday
through Friday.
Please report any malfunctions in the operation of this Unit or any
discrepancies in this manual to the Rose Electronics Technical Support
Department.

SAFETY
12 Installation and Operations Manual
Product Safety
The CrystalView DVI EX extender has been tested for conformance to
safety regulations and requirements, and has been certified for international
use. Like all electronic equipment, the CrystalView DVI EX should be used
with care. To protect yourself from possible injury and to minimize the risk
of damage to the Unit, read and follow these safety instructions.
 Follow all instructions and warnings marked on this Unit.
 Except where explained in this manual, do not attempt to service this
Unit yourself.
 Do not use this Unit near water.
 Assure that the placement of this Unit is on a stable surface or rack
mounted.
 Provide proper ventilation and air circulation.
 Keep power cord and connection cables clear of obstructions that might
cause damage to them.
 Use only power cords, power adapter and connection cables designed
for this Unit.
 Use only a grounded (three-wire) electrical outlet.
 Use only the power adapter provided with the CrystalView DVI EX.
 Keep objects that might damage this Unit and liquids that may spill, clear
from this Unit. Liquids and foreign objects might come in contact with
voltage points that could create a risk of fire or electrical shock.
 Operate this Unit only when the cover is in place.
 Do not use liquid or aerosol cleaners to clean this Unit. Always unplug
this Unit from its electrical outlet before cleaning.
 Unplug this Unit from the electrical outlet and refer servicing to a
qualified service center if any of the following conditions occur:
The power cord or connection cables are damaged or frayed.
The Unit has been exposed to any liquids.
The Unit does not operate normally when all operating instructions
have been followed.
The Unit has been dropped or the case has been damaged.
The Unit exhibits a distinct change in performance, indicating a need
for service.

APPENDICES
Installation and Operations Manual 13
Appendix A – General Specifications
Range 1640 feet (500 meters) over Cat 5
(or better) cable
USB device support High-speed devices (480 Mb/s-USB 2.0)
Full speed devices (12 Mb/s-USB 2.0/1.1)
Low speed devices (1.5 Mb/s-USB 2.0/1.1)
USB hub support Up to 4 USB hubs
USB host support EHCI (USB 2.0) and OHCI/UHCI (USB 1.1)
Max USB devices supported 13 USB devices and 4 hub levels
DC adapter(s) Transmitter Input: 100/240 V AC, 50 – 60 Hz
Output: 5V DC, 3A (15 W)
Receiver Input: 100/240 V AC, 50 – 60 Hz,
Output: 24V DC, 1A (24 W)
Power available to USB 500 mA each port
device at the receiver unit
Local Extender
Video Connector DVI-D In (24-pin connector)
USB connector 1 x USB Type B
Link connector 1 x RJ45
Dimensions 4.4” x 6.9” x 1.18”
(112 mm x 175 mm x 30 mm)
Remote Extender
Video Connector DVI-D Out (24-pin connector)
Link connector 1 x RJ45
USB connector 3 x USB Type A
Audio 3.5 mm microphone in,
3.5 mm headphone out
Dimensions 4.4” x 6.9” x 1.18”
(112 mm x 175 mm x 30 mm)
Operating temperature range 0°C to 50°C
Storage temperature range -20°C to 70°C
Operating humidity 20% to 80% relative humidity,
non-condensing
Storage humidity 10% to 90% relative humidity,
non-condensing
Regulatory testing FCC Part 15 Class A, CE,
ICE2003 Class A
ESD rating EMC EN-61000-4-2 4kV Contact, 8kV Air

14 Installation and Operations Manual
Appendix B – Part numbers
Part Number Description
CRK-2DTXT-EX/A1 DVI, USB 2.0, Audio, CAT5
CAB-DVImm DVI-D mm cable
CAB-USBABnnn USB type A/B cable

Installation and Operations Manual 15
Appendix C – Recommended Equipment
The following list of devices is recommended for use in the system:
Monitors
Samsung
Viewsonic
ASUS
Dell
Acer
HP
BENQ
Graphic cards
NVIDIA ION
Matrox P-series
NVIDIA Quadro Series
NVIDIA Geforce Mobility 9000
ATI Radeon HD 2000 series and above
Intel GMA 950 and GMA HD
ATI FireGL/FirePro series
NVDIA Geforce 6000 series and above
Operating Systems
Windows 7 (32 / 64 bit)
Windows Vista (32 / 64 bit)
Windows XP (32 bit)
Mac OS X (Leopard/Snow Leopard)
Linux
Peripherals
Keyboard
Mouse
Speakers
Printer
Scanners
Mass Storage Devices
Web Cam (High Compression/Low Res)
DAQs
Resolutions / aspect ratio
640 x 480 / 4:3
800 x 600 / 4:3
1024 x 768 / 4:3
1280 x 720 / 16:9
1280 x 768 / 5:3
1280 x 800 / 16:10
1280 x 1024 / 5:4
1360 x 768 / 16:9
1366 x 768 / 16:9
1440 x 900 / 16:10
1680 x 1050 / 16:10

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TEL:[phone] FAX:[phone]
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