Sailor 500 FleetBroadband User manual

SAILOR 500/250 FleetBroadband
Including 19” Rack Version
USER MANUAL

SAILOR®500 FleetBroadband
SAILOR®250 FleetBroadband
Including 19" Rack Version
User manual
Document number: TT98-125645-E
Release date: October 30, 2009

Disclaimer
Any responsibility or liability for loss or damage in connection with the use of this
product and the accompanying documentation is disclaimed by Thrane & Thrane. The
information in this manual is provided for information purposes only, is subject to
change without notice and may contain errors or inaccuracies. Manuals issued by
Thrane & Thrane are periodically revised and updated. Anyone relying on this
information should acquire the most current version e.g. from http://www.thrane.com or
from the distributor.Thrane & Thrane is not responsible for the content or accuracy of
any translations or reproductions, in whole or in part, of this manual from any other
source.
Copyright © 2009 Thrane & Thrane A/S. All rights reserved.
Trademark acknowledgements:
•Thrane & Thrane is a registered trademark of Thrane & Thrane A/S in the European
Union and the United States.
•SAILOR is a registered trademark of Thrane & Thrane A/S in the European Union, the
United States and other countries.
•Windows and Outlook are registered trademarks of Microsoft Corporation in the
United States and other countries.
•Inmarsat is a registered trademark of International Maritime Satellite Organisation
(IMSO) and is licensed by IMSO to Inmarsat Limited and Inmarsat Ventures plc.
• Inmarsat’s product names are trademarks or registered trademarks of Inmarsat.
• Other product and company names mentioned in this manual may be trademarks or
trade names of their respective owners.
Company web site
www.thrane.com

iii
Safety summary 1
The following general safety precautions must be observed during all
phases of operation, service and repair of this equipment. Failure to comply
with these precautions or with specific warnings elsewhere in this manual
violates safety standards of design, manufacture and intended use of the
equipment. Thrane & Thrane assumes no liability for the customer's failure
to comply with these requirements.
Observe marked areas
Under extreme heat conditions do not touch
areas of the terminal or antenna that are
marked with this symbol, as it may result in
injury.
Microwave radiation hazards
During transmission the antenna in this system
radiates Microwave Power.This radiation may be hazardous to humans close
to the antenna. During transmission, make sure that nobody gets closer than
the recommended minimum safety distance.
On the SAILOR 500 FleetBroadband, the
minimum safety distance to the antenna panel
on the focal line is 1.3 m, based on a radiation
level of 10 W/m2. The radiation level is 100 W/m2
at a distance of 0.4 m from the antenna panel.
Refer to the drawing on the next page.
On the SAILOR 250 FleetBroadband, the
minimum safety distance to the antenna panel
on the focal line is 0.6 m, based on a radiation
level of 10 W/m2. The radiation level is 100 W/m2
at a distance of 0.2 m from the antenna panel.
Refer to the drawing on the next page.

iv
Distance to other equipment
Do not move the antenna closer to radars than the minimum safe distance
specified in the installation manual - it may cause damage to the antenna.
Compass Safe Distance:
SAILOR FleetBroadband Terminal: min. 0.3 m.
SAILOR 500 FleetBroadband antenna: min. 1.0 m
SAILOR 250 FleetBroadband antenna: min. 1.1 m
Service
User access to the interior of the terminal is prohibited. Only a technician
authorized by Thrane & Thrane may perform service - failure to comply with
this rule will void the warranty. Access to the interior of the antenna is
allowed, but only for replacement of certain modules - as described in the
Installation manual. General service may only be performed by a technician
authorized by Thrane & Thrane.
Do not service or adjust alone
Do not attempt internal service or adjustments unless another person,
capable of rendering first aid resuscitation, is present.
SAILOR 500:
MICROWAVE RADIATION
No personnel within safety distance
25for SAILOR 500
60for SAILOR 250
Safety distance:
(0.4 m, 100 W/m2)
1.3 m, 10 W/m2
SAILOR 250:
(0.2 m, 100 W/m2)
0.6 m, 10 W/m2

v
Grounding, cables and connections
To minimize shock hazard, the equipment chassis and cabinet must be
connected to an electrical ground. The terminal must be grounded to the
ship. For further grounding information refer to the Installation manual.
Do not extend the cables beyond the lengths specified for the equipment.
The cable between the terminal and antenna can be extended if it complies
with the specified data concerning cable losses etc.
All cables for the SAILOR FleetBroadband system are shielded and should
not be affected by magnetic fields. However, try to avoid running cables
parallel to AC wiring as it might cause malfunction of the equipment.
Power supply
The voltage range is 10.5 - 32 V DC; 14 A - 5.5 A. It is recommended that the
voltage is provided by the 24 V DC bus on the ship. Be aware of high start-up
peak current: 20 A@24 V, 5 ms.
If a 24 V DC power bus is not available, an external 115/230 VAC to 24 V DC
power supply can be used.
Do not operate in an explosive atmosphere
Do not operate the equipment in the presence of flammable gases or fumes.
Operation of any electrical equipment in such an environment constitutes a
definite safety hazard.
Keep away from live circuits
Operating personnel must not remove equipment covers. Component
replacement and internal adjustment must be made by qualified
maintenance personnel. Do not replace components with the power cable
connected. Under certain conditions, dangerous voltages may exist even
with the power cable removed. To avoid injuries, always disconnect power
and discharge circuits before touching them.
Failure to comply with the rules above will void the warranty!

vi
About the manual 2
Intended readers
This manual is a user manual for the SAILOR 500 FleetBroadband
system and the SAILOR 250 FleetBroadband system. The readers of
the manual include anyone who is using or intends to use one of
these two systems. No specific skills are required to operate the
SAILOR FleetBroadband system. However, it is important that you
observe all safety requirements listed in the beginning of this
manual, and operate the system according to the guidelines in this
manual.
Most current version
This manual may not always reflect the latest software
functionality of your SAILOR FleetBroadband system. To obtain the
latest version of the manual, please enter the Thrane & Thrane
web site www.thrane.com and download the latest version from
Service > Self Service Center > Downloads, or acquire it from your
distributor.
Manual overview
Note that this manual does not cover installation nor does it cover
how to use the IP handset that comes with the system. For
information on installation refer to the installation manual and for
information on the IP handset refer to the user manual for the IP
handset. Part numbers for both manuals are listed in the next
section.
This manual has the following chapters:
•Introduction contains a brief description of the system and an
overview of the BGAN services.
•Getting started explains how to insert SIM (Subscriber Identity
Module) card and start up the unit. It also contains a short
guide to making the first call.
•Operating the system explains how to use the system.

vii
•Using the web interface explains how to use the built-in web
interface of the terminal for configuration and daily use, and
describes the available menus and settings, including
advanced setup of interfaces.
•Troubleshooting contains a short troubleshooting guide and
explains how to update software. It also describes the functions
of the light indicators and the Reset button, and explains the
event messages that may show in the web interface. Further, it
gives information on where to get help if needed.
•Conformity contains declarations of conformity for the
SAILOR FleetBroadband and the SAILOR FleetBroadband 19”
rack systems.
Related documents
The below list shows the documents related to this manual and to
the SAILOR 500 FleetBroadband and SAILOR 250 FleetBroadband
systems.
Title and description Document
number
SAILOR 500/250 FleetBroadband, Including 19”
rack version,
Installation Manual
Explains how to install the
SAILOR FleetBroadband terminal, the
SAILOR 500 FleetBroadband antenna and the
SAILOR 250 FleetBroadband antenna.
TT98-125646
SAILOR 500/250 FleetBroadband, Quick Guide
A short guide to the most important functions
of the SAILOR FleetBroadband systems.
TT98-125647

viii
Typography
In this manual, typography is used as indicated below:
Bold is used for the following purposes:
• To emphasize words.
Example: “Do not touch the antenna”.
• To indicate what the user should select in the user interface.
Example: “Select SETTINGS > LAN”.
Italic is used to emphasize the paragraph title in cross-references.
Example: “For further information, see Connecting Cables on
page...”.
Thrane IP Handset, User Manual
Explains the features and functions of the
Thrane IP handset. The IP handset works as a
standard IP handset, but also serves as a user
interface for the SAILOR FleetBroadband
systems.
TT98-126059
Title and description Document
number

ix
Table of Contents
Safety summary ................................................................iii
About the manual .............................................................. vi
Chapter 1 Introduction
Welcome ............................................................................ 1
In this chapter ....................................................................2
Features and interfaces ......................................................3
Main units ..........................................................................4
The Inmarsat BGAN system ...............................................12
Services and interfaces ..................................................... 18
Chapter 2 Getting started
In this chapter ...................................................................19
Before you start .................................................................19
Starting up the terminal ....................................................21
Connecting the Thrane IP handset ....................................25
Connecting a computer .................................................... 27
Entering the SIM PIN for the terminal ...............................29
Registering with the BGAN network .................................33
Making the first call .........................................................35
Standard connection to the Internet (default) ...................37
Chapter 3 Operating the system
In this chapter ..................................................................39
General ............................................................................39

Table of Contents
x
Using a phone or fax machine ..........................................43
Using a computer .............................................................59
Using the IP handset ....................................................... 68
Chapter 4 Using the web interface
In this chapter ................................................................. 69
Introduction .................................................................... 69
Entering the SIM PIN in the web interface ........................74
Using the Dashboard ........................................................75
Using the phone book ......................................................79
Using the Call log .............................................................84
Handling SMS messages ..................................................87
Setting up the interfaces ...................................................94
Managing LAN network users ..........................................127
Uploading software ........................................................ 145
Selecting the preferred BGAN satellite ............................ 150
Selecting the language ................................................... 152
Administration ................................................................ 153
Help desk and diagnostic report ......................................173
Event logging and self test ...............................................175
Site map ..........................................................................177
Chapter 5 Troubleshooting
In this chapter .................................................................179
Getting support ...............................................................179
Uploading software ........................................................ 180

Table of Contents
xi
Part numbers .................................................................. 181
Troubleshooting guide ....................................................182
Status signaling ............................................................. 188
Logging of events ...........................................................208
Reset button ...................................................................209
List of reserved IP subnets ............................................... 211
Supported AT commands for PPPoE ................................212
Chapter 6 Conformity
SAILOR®500 FleetBroadband ..........................................217
SAILOR®500 FleetBroadband 19" Rack .............................219
SAILOR®250 FleetBroadband ...........................................221
SAILOR®250 FleetBroadband 19" Rack ............................ 223
Glossary ....................................................................................... 225
Index ........................................................................................231

Table of Contents
xii

1
Chapter 1
1111
Introduction
Introduction 1
Welcome
Congratulations on the purchase of your SAILOR FleetBroadband system!
SAILOR 500 FleetBroadband and SAILOR 250 FleetBroadband are maritime
broadband systems, providing simultaneous high-speed data and voice
communication via satellite through the BGAN (Broadband Global Area
Network).

Chapter 1: Introduction
2 In this chapter
Applications include:
• Internet browsing
•E-mail
• Phone and fax services
• Large file transfers
• Video conferencing and Streaming
• VPN (Virtual Private Network) access to corporate servers
In this chapter
This chapter introduces the SAILOR 500 FleetBroadband system and the
SAILOR 250 FleetBroadband system, and gives an overview of the physical
units and their features and functions.
It also gives an overview of the BGAN system and services.

Chapter 1: Introduction
Features and interfaces 3
1111
Introduction
Features and interfaces
The SAILOR FleetBroadband system offers the following features and
interfaces:
Simultaneous voice and data communication over BGAN
Full duplex, single or multi-user, up to:
SAILOR 500 FleetBroadband: 432 kbps
SAILOR 250 FleetBroadband: 284 kbps
Support for streaming IP at:
SAILOR 500 FleetBroadband: 8, 16, 32, 64, 128, 256 kbps
SAILOR 250 FleetBroadband: 8, 16, 32, 64, 128 kbps
ISDN (Integrated Services Digital Network) service, only
SAILOR 500 FleetBroadband:64 kbps
Voice: Standard Voice (4 kbps) or 3.1 kHz Audio
4 LAN (Local Area Network) ports with PoE (Power over Ethernet) for
computers, e-hubs, IP handsets etc.
2 Standard Phone/Fax ports for standard phones or fax machines
1 Euro ISDN port for ISDN phones or, for SAILOR 500 FleetBroadband only:
G4 fax or ISDN modem
1 L-Band output for connecting a broadcast receiver for maritime data
1 multi-purpose I/O connector with 5 configurable inputs/outputs
1 SIM slot for your BGAN SIM card
Built-in DHCP/NAT router
Built-in web interface allowing you to manage your phone book, messages
and calls, and customize the terminal to your specific needs
Input power: 10.5 - 32 V DC (14 A - 5.5 A)
CE certified

Chapter 1: Introduction
4Mainunits
Main units
SAILOR®500/SAILOR®250 FleetBroadband
The main difference between the SAILOR 500 FleetBroadband system and the
SAILOR 250 FleetBroadband system lies in the antenna.
•SAILOR 500 FleetBroadband uses the TT-3052A/B antenna, which is a
maritime BGAN Class 8 antenna.
The TT-3052A/B antenna is larger and provides more bandwidth than the
TT-3050A antenna used for the SAILOR 250 FleetBroadband system.
•SAILOR 250 FleetBroadband uses the TT-3050A antenna, which is a
medium size, maritime BGAN Class 9 antenna.
The SAILOR 500 FleetBroadband system and the SAILOR 250 FleetBroadband
system basically use the same type of terminal, except that the
SAILOR 500 FleetBroadband offers a few more features than the
SAILOR 250 FleetBroadband. See Features and interfaces on page 3.
Units overview
The SAILOR 500 FleetBroadband system includes the following main units:
• TT-3052A/B SAILOR 500 FleetBroadband antenna
• TT-3738A SAILOR FleetBroadband Terminal or
TT-3738A-T19 SAILOR FleetBroadband 19" Rack Terminal
• TT-3670A Thrane IP Handset & Cradle, wired
The SAILOR 250 FleetBroadband system includes the following main units:
• TT-3050A SAILOR 250 FleetBroadband antenna
• TT-3738A SAILOR FleetBroadband Terminal or
TT-3738A-T19 SAILOR FleetBroadband 19" Rack Terminal
• TT-3670A Thrane IP Handset & Cradle, wired
Note
Patent is pending for TT-3052B (application no. US 61/213,430).

Chapter 1: Introduction
Main units 5
1111
Introduction
SAILOR®FleetBroadband antennas
SAILOR®500 FleetBroadband antenna
The SAILOR 500 FleetBroadband system uses the TT-3052A/B antenna, which
is a maritime 3-axis controlled BGAN antenna. The antenna contains all
functions for satellite tracking, including a GPS (Global Positioning System). A
single coaxial cable carries all RF communication, supply voltage and modem
communication between the antenna and the terminal.
For information on how to install the antenna, refer to the installation manual.
This antenna is larger and provides more bandwidth than the TT-3050A used
for the SAILOR 250 FleetBroadband system.

Chapter 1: Introduction
6Mainunits
SAILOR®250 FleetBroadband antenna
The SAILOR 250 FleetBroadband system uses the TT-3050A antenna, which is
a medium size maritime 2-axis stabilized BGAN antenna.
For information on how to install the antenna, refer to the installation manual.

Chapter 1: Introduction
Main units 7
1111
Introduction
SAILOR®FleetBroadband terminal
Overview
Whether you have purchased a SAILOR 500 FleetBroadband system or a
SAILOR 250 FleetBroadband system, the terminal is basically the same. For
this reason this section covers both systems.
The SAILOR FleetBroadband Terminal is the controlling unit in the
SAILOR FleetBroadband system. It contains all user interfaces and LED
indicators and stores configuration data.