Sam4s ER-350 Owner's manual

For Fast Startup, See
"Quick Setup" on page 7
ER-350 Electronic Cash Register
Operator's and
Programming Manual
All specifications are subject to change without notice. ©2005, CRS, Inc.
M-ER350 Version 2.1

CRS, Inc.
Limited Warranty and Disclaimers of Warranty
This manual has been developed by CRS, Inc. It is intended for the use of its customers and service personnel and should be read in its
entirety before attempting to install, use or program the product(s).
Nothing contained in this manual shall be deemed to be, and this manual does not constitute, a warranty of, or representation with respect
to, the product or any of the products to which this manual applies. This manual is subject to change without notice and CRS, Inc. has no
obligation to provide any updates or corrections to this manual. Further, CRS, Inc. also reserves the right, without prior notice, to make
changes in equipment design or components as it deems appropriate. No representation is made that this manual is complete or accurate in
all respects and CRS, Inc. shall not be liable for any errors or omissions contained in this manual. In no event shall CRS, Inc. be liable for
any incidental or consequential damages relating to or arising out of the use of this manual. This document contains proprietary
information that is protected by copyright. All rights are reserved. No part of this document may be photocopied or reproduced without
prior written consent of CRS, Inc.
NOTICE
IF ANY WARRANTY IS EXTENDED TO YOU WITH REGARD TO THE PRODUCT(S) TO WHICH THIS MANUAL APPLIES, IT
IS A WARRANTY FROM THE ENTITY OR INDIVIDUAL FROM WHOM YOU DIRECTLY PURCHASED THE PRODUCT(S).
SUBJECT TO THE FOREGOING, UNLESS YOU ARE A DIRECT END USER CUSTOMER OF CRS, INC., CRS, INC. DOES NOT
EXTEND TO YOU ANY EXPRESS WARRANTY OR ANY IMPLIED WARRANTY AND EXPRESSLY DISCLAIMS ANY IMPLIED
WARRANTY OF MERCHANTABILITY, FITNESS FOR USE, OR FITNESS FOR ANY PARTICULAR PURPOSE, OR ANY
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OR ANY SOFTWARE, DRIVERS, OR PROGRAMMING PRODUCT, WHETHER EMBEDDED IN PRODUCT(S) OR PROVIDED AS
A SEPARATE PROGRAM, OR USED IN CONJUNCTION WITH THIS/THESE PRODUCT(S). CRS, INC. SPECIFICALLY DOES
NOT WARRANT THAT THE OPERATION OF ANY DRIVERS, SOFTWARE, OR PROGRAMMING PRODUCTS LICENSED
HEREUNDER, WHETHER EMBEDDED IN PRODUCTS OR PROVIDED AS SEPARATE PROGRAMS, SHALL BE
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OTHERWISE MEET YOUR REQUIREMENTS.
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as a result of your purchase or use of the product(s). Your sole remedy in the event that you encounter any difficulties with the product(s)
is against the entity or individual from whom you purchased the product(s).
Revision 2.0 - April 1, 2005
WARNING - U.S.
THIS EQUIPMENT GENERATES, USES AND CAN RADIATE RADIO FREQUENCY ENERGY, AND IF NOT INSTALLED AND USED
IN ACCORDANCE WITH THE INSTRUCTIONS MANUAL, MAY CAUSE INTERFERENCE TO RADIO COMMUNICATIONS. IT HAS
BEEN TESTED AND FOUND TO COMPLY WITH THE LIMITS FOR A CLASS A COMPUTING DEVICE PURSUANT TO SUBPART J
OF PART 15 OF FCC RULES WHICH ARE DESIGNED TO PROVIDE REASONABLE PROTECTION AGAINST SUCH
INTERFERENCE WHEN OPERATED IN A COMMERCIAL ENVIRONMENT. OPERATIONS OF THE EQUIPMENT IN A
RESIDENTIAL AREA IS LIKELY TO CAUSE INTERFERENCE IN WHICH CASE THE USER, AT HIS OWN EXPENSE, WILL BE
REQUIRED TO TAKE WHATEVER MEASURES MAY BE REQUIRED TO CORRECT THE INTERFERENCE.
NOTICE - CANADA
THIS APPARATUS COMPLIES WITH THE CLASS “A” LIMITS FOR RADIO INTERFERENCE AS SPECIFIED IN THE CANADIAN
DEPARTMENT OF COMMUNICATIONS RADIO INTERFERENCE REGULATIONS.
CET APPAREIL EST CONFORME AUX NORMES CLASS “A” D’INTERFERENCE RADIO TEL QUE SPECIFIER PAR MINISTRE
CANADIEN DES COMMUNICATIONS DANS LES REGLEMENTS D’INTERFERENCE RADIO.
ATTENTION
The product that you have purchased may contain a battery that may be recyclable. At the end of its useful life, under various state
and local laws, it may be illegal to dispose of the battery into the municipal waste system.
Check with your local solid waste officials for details concerning recycling options or proper disposal.

ER-350 Electronic Cash Register V2.1 i
Contents
Introduction 1
Using This Manual ....................................................................................................................1
Using Flowcharts.........................................................................................................1
Basic Features and Functions ....................................................................................................2
Keyboard.....................................................................................................................2
Control Lock ...............................................................................................................4
Display ........................................................................................................................5
Quick Setup 7
Unpacking..................................................................................................................................7
Installing the Paper....................................................................................................................7
Installing the Ribbon Cartridge ...............................................................................................10
Clearing Memory.....................................................................................................................11
Basic Programming .................................................................................................................12
Setting the Date.........................................................................................................12
Setting the Time ........................................................................................................12
Programming Tax......................................................................................................13
Programming a Taxable Department.........................................................................15
Basic Operations......................................................................................................................16
Registering Items.......................................................................................................16
Totaling a Cash Sale..................................................................................................17
Tendering a Cash Sale...............................................................................................17
Tendering a Check Sale.............................................................................................18
Totaling a Charge Sale..............................................................................................18
Advanced Operating Instructions 19
Clerk Operations......................................................................................................................19
Clerk Sign On............................................................................................................19
Clerk Sign Off...........................................................................................................19
Department Registrations ........................................................................................................20
Open Department ......................................................................................................20
Preset Price Department............................................................................................20
Department Repeat Entry..........................................................................................21
Multiplication............................................................................................................21
Department Multiplication With Decimal Point........................................................22
Split Pricing...............................................................................................................22
Single Item Department.............................................................................................23
PLU (Price Look Up) Registrations ........................................................................................24
Open PLU..................................................................................................................24
Preset Price PLU .......................................................................................................24
PLU Repeat Entry .....................................................................................................24
PLU Multiplication....................................................................................................25
PLU Multiplication With Decimal Point...................................................................25

ii ER-350 Electronic Cash Register V2.1
Split Pricing PLU ......................................................................................................26
Shifting or Exempting Tax ......................................................................................................27
Shifting Tax...............................................................................................................27
Exempting Tax ..........................................................................................................28
Percent Key (+% and -%) Operations......................................................................................29
Preset Percent on a Department or PLU Item............................................................29
Enter a Percent on a Department or PLU..................................................................29
Percent On Sale Total................................................................................................30
Return Merchandise Registrations...........................................................................................30
Voids and Corrections .............................................................................................................31
Void Last Item...........................................................................................................31
Void Previous Item....................................................................................................31
Cancel........................................................................................................................32
Void Position Operations ..........................................................................................32
- (Minus) Key Registrations ....................................................................................................33
No Sale Operations..................................................................................................................34
Open Drawer .............................................................................................................34
Non Add Number......................................................................................................34
Received On Account Operations............................................................................................35
Paid Out Operations.................................................................................................................35
Totaling and Tendering............................................................................................................36
Subtotaling a Sale......................................................................................................36
Totaling a Cash Sale..................................................................................................36
Tendering a Cash Sale...............................................................................................37
Tendering a Check Sale.............................................................................................37
Totaling a Charge Sale ..............................................................................................38
Check Cashing...........................................................................................................38
Split Tender...............................................................................................................39
Post Tender................................................................................................................40
Currency Conversion.................................................................................................41
Add Check.................................................................................................................42
Receipt On/Off and Receipt on Request....................................................................43
Advanced Programming Instructions 45
Department Programming........................................................................................................45
Programming Department Status...............................................................................45
Programming Department Entry Limit or Price........................................................48
System Option Programming...................................................................................................50
System Option Table.................................................................................................52
Advanced Tax Programming...................................................................................................54
Tax Rate Programming..............................................................................................54
Tax Table Programming............................................................................................56
+% and -% Key Programming.................................................................................................58
- (Minus) Key Programming....................................................................................................60
CANCEL Key Programming...................................................................................................62
Programming the CANCEL Key...............................................................................62
Currency Conversion...............................................................................................................63
Programming Clerks................................................................................................................64
PLU (Price Look Up) Programming........................................................................................66
Programming PLU Status..........................................................................................66
Programming PLU Entry Limit or Price ...................................................................69
Setting a Register Number.......................................................................................................71
Programming Descriptions ......................................................................................................72
Customer Logo..........................................................................................................72

ER-350 Electronic Cash Register V2.1 iii
Department Descriptor ..............................................................................................74
PLU Descriptor .........................................................................................................75
Code Table ................................................................................................................76
Setting Receipt/Journal Status.................................................................................................77
Printing a Programming Report...............................................................................................77
Reports 79
Report Summary......................................................................................................................79
Running a Report ......................................................................................................80
Cash-In-Drawer Declaration....................................................................................................80
Declaring Cash..........................................................................................................80
Report Samples........................................................................................................................81
Financial Report........................................................................................................81
Hourly Sales Report ..................................................................................................84
PLU Report ...............................................................................................................85
Clerk Report..............................................................................................................86
Cash-in-Drawer Report .............................................................................................87
Check-in-Drawer Report...........................................................................................87
System Balancing ....................................................................................................................88
Department Sales Total.............................................................................................88
Net Total....................................................................................................................88
Gross Total................................................................................................................88
Grand Total ...............................................................................................................88
Manual Revision Record 89

ER-350 Electronic Cash Register V2.1 Introduction •1
Introduction
Using This Manual
Congratulations! You have selected a very flexible electronic cash register designed for years of
reliable service. The SAM4s ER-350 will fit many retail stores, shops and restaurants. It provides
fast transaction processing, security, and detailed sales information.
• To Get Started turn to “Quick Setup” on page 7. This section covers unpacking,
memory clearing, a few simple programming steps, and instructions for basic cash
register transactions. All of the features of the SAM4s ER-350 (except the clerk
functions) operate immediately, without additional programming steps. In most cases,
all the programming you need to do is covered in this section.
• For information about reports and balancing see “Reports” on page 79.
This manual also includes detailed information about many additional features that will help you
solve the special calculation problems or security issues that you might face.
• For detailed programming instructions, see “Advanced Programming” on page 45.
• For detailed operations sequences, see “Advanced Operating Instructions” on page 19.
Using Flowcharts
Flowcharts are used to supplement step by step instructions throughout this manual. For example,
the following flowchart describes how to register $1.00 into department 1/9:
100 1/9
This flowchart means:
1. Press numeric key 1.
2. Press numeric key 0.
3. Press numeric key 0.
4. Press department 1/9.
Follow the flowchart from left to right, pressing the keys in the order they are shown. Numeric
keypad entries are shown as square keys. Department and function keys are shown as rectangular
keys.

2 •Introduction ER-350 Electronic Cash Register V2.1
Basic Features and Functions
Keyboard
-%
4/12
9
5
46
8
VOID
#/NO
SALE
PAPER
FEED
2
13
3/11
C/
CONV
7
@/
FOR
CLEAR
TAX
SHIFT 0
2/10
-
1/9
.
+%
CANCEL MDSE
RTRN
00
RECD
ACCT
CLERK
#
PLU
7/15
ADD
CHECK
DEPT
SHIFT
6/14 CHARGE
PAID
OUT
8/16
5/13
CHECK
TEND
CASH/TEND
SUB
TOTAL
Key Descriptions
Key Description
PAPER FEED Press to advance then printer paper.
Numeric Keypad:
0-9 and 00 Use the numeric keypad to enter amounts, other numeric values.
CLEAR Press to clear numeric errors made on keyboard prior to pressing the
registration key. Also press to stop the error alarm when incorrect entries
are made.
Department Keys There are eight department keys on the keyboard to register different types
of merchandise. (Eight additional department classifications are available
by using the DEPT SHIFT key, for a total of 16 department classifications.)
Departments may be used to accept open priced entries, or may be
programmed to register preset prices
DEPT SHIFT Press the Department Shift key before pressing a department to access
departments 9to 16.
#/NO SALE Press to open the cash drawer when you have not already started a
transaction. Also, may be used to print any number (up to 8 digits) on the
printer paper.
@/FOR Enter a quantity, then press the @/FOR key to enter multiple items. Also
use to enter “split pricing” items, such as 1 item at 3 for $.89.
VOID Press to void (or erase) the last item entered. You can also void an item
previously entered within a transaction by pressing SUBTOTAL, then
VOID then re-entering the item you wish to correct.

ER-350 Electronic Cash Register V2.1 Introduction •3
RTRN MDSE If you wish to return or refund an item, press Return Merchandise, then re-
enter any item you wish.
- (MINUS) Register a negative amount by entering a price, then pressing the -
(MINUS) key. For example, you can enter bottle returns or coupons using
the - (MINUS) key.
CANCEL Press to void (or erase) all items entered thus far in any transaction.
C/CONV Press the Currency Conversion key to convert the sale subtotal into an
equivalent value in foreign currency. You must first program foreign
currency exchange rates. See “Currency Conversion” on page 63.
-% , +% Use the Percent keys to add a percentage surcharge or subtract a percentage
from an item or the subtotal of the sale. You can enter the amount of the
percentage before pressing the -% or +% keys, or you can program a preset
percentage if you are consistently using the same percentage. See “+% and
-% Key Programming” on page 58 to set a preset percentage.
PLU Use to register a Price Look Up (PLU).
RECD ACCT Use to accept cash into the cash drawer when you are not actually selling
merchandise. For example, use the Received on Account key to accept
payments for previously sold merchandise, or record loans to the cash
drawer.
PAID OUT Use to track cash paid out for merchandise or to record loans from the cash
drawer.
TAX SHIFT Press to reverse the programmed tax status of a department key. For
example, by using the TAX SHIFT key prior to registering a taxable item,
the item will be sold without sales tax added.
. (Decimal) Use the Decimal key to enter fractions of percentages. For example to enter
a one third off discount, enter 3 3 . 3 3 before pressing the -% key.
CLERK # Use to sign on or sign off a clerk, if you have decide to use a clerk sales
tracking system. See “Programming Clerks” on page 64.
SUB TOTAL Press to see the subtotal of a sale.
CHARGE Press to total a transaction paid by charge or credit card.
CHECK Press to total a transaction paid by check. Also if the check amount is over
the amount purchased, enter the amount of the check, then press the
CHECK key. The drawer will open and the cash change will be computed.
CASH/TEND Press to total a transaction paid by cash. Also if the cash amount tendered
is over the amount purchased, enter the amount of the tender, then press the
CASH/TEND key. The drawer will open and the cash change will be
computed.
ADD CHECK Press when you wish to issue a receipt, but not yet pay for the sale. For
example, one person may wish to pay for two guest checks at a restaurant,
or one person may pay for two admissions, where separate receipts are
required for each person.

4 •Introduction ER-350 Electronic Cash Register V2.1
Control Lock
V
OID
PGM
Z
X
REG
OFF
VOID Use to void (correct) items outside of a sale.
OFF The register is inoperable.
REG Use for normal registrations.
XUse to read register reports.
ZUse to read register reports and reset totals to zero.
PGM Use to program the register.
The SAM4s ER-350 includes two sets of keys that may be used to access the following key lock
positions.
Key Positions Accessible
VOID VOID, OFF, REG, X
X OFF, REG X
Z OFF, REG, X, Z
PGM ALL POSITIONS
Note: Keys may be removed from the key lock in the OFF or REG positions.

ER-350 Electronic Cash Register V2.1 Introduction •5
Display
Front Display
A
MOUNTDPT RPT
DPT Indicates the department number of the registration (2 digits).
RPT Indicates the number of times an item has been repeated.
AMOUNT Displays the amount the amount of the item, subtotal or total.
CLERK If the clerk system is implemented, one of 10 lines illuminate
indicating which clerk is active.
Display Messages
C Change Due
E Error
- Negative entry
= Total
E1 Input Error
E3 Printer Error (paper jam)
Rear Display
The rear display may be lifted and turned for easy customer viewing.

ER-350 Electronic Cash Register V2.1 Quick Setup •7
Quick Setup
Unpacking
1. Unpack and Unwrap the cash register.
2. Locate in the packing the following items:
• 1 roll of paper
• 1 ribbon cartridge
• 1 rewind spindle
• 1 set of control keys
3. Remove the cardboard protectors from the cash drawer.
4. Plug the register into a grounded outlet (three prong), insert a control key and turn the
key to the REG control lock position.
Installing the Paper
1. Remove the printer cover.

8 •Quick Setup ER-350 Electronic Cash Register V2.1
2. For proper feeding through the print head, cut or tear a straight even edge on the end of
the paper roll. Place the paper roll in the paper holder so that the paper will feed from
the bottom of the roll.
3. Insert the end of the paper into the paper slot.
4. Press the PAPER FEED key until the paper comes out about 8 inches.

ER-350 Electronic Cash Register V2.1 Quick Setup •9
5. If you wish to use the printer to print a sales journal, insert the paper into the paper
take-up spool. Also see “Setting Receipt/Journal Status” on page 77. Wind the paper
two or three turns around the spool shaft and install the spool in the mount.
6. If you wish to use the printer to print customer receipts, pass the paper through the
window of the printer cover and replace the printer cover.

10 •Quick Setup ER-350 Electronic Cash Register V2.1
Installing the Ribbon Cartridge
1. Remove the printer cover.
2. If you are replacing a worn ribbon, lift up to remove the old cartridge. You must install
the first cartridge on a new cash register.
3. Insert the new ribbon cartridge firmly into place.
4. Turn the post on the ribbon cartridge to tighten the ribbon.
5. Replace the printer cover

ER-350 Electronic Cash Register V2.1 Quick Setup •11
Clearing Memory
This step insures that the cash register is cleared of any totals or programming. After this procedure,
the cash register is ready for programming and operation.
WARNING: This is a one time procedure. Do not repeat this procedure after
the cash register is programmed, it causes all programs and totals to be erased.
1. Unplug the register.
2. Turn the control lock to PGM position.
3. Press and hold the CLEAR key while connecting the AC plug into a power outlet.
CLEAR POWER
UP
4. When memory is cleared, the register prints:
# INITIAL RAM ALL CLEAR #

12 •Quick Setup ER-350 Electronic Cash Register V2.1
Basic Programming
This section covers the basic programming necessary to get your cash register running quickly. See
“Advanced Programming” on page 45 for if you wish to program options that are not included in this
section.
Setting the Date
The date sequence is Month-Day-Year.
1. Turn the control lock to the PGM position.
2. Enter the date in the format you have selected and press the SUBTOTAL key:
M M D D @/
FOR
Y Y
Date Setting Example
If the date is March 1, 1999, enter:
0301 @/
FOR
9 6
The date you have entered will display and print on the printer:
03-01-1999
Setting the Time
1. Turn the control lock to the PGM position.
2. Enter the hour and minute in military time (24 hour time) and press the @/FOR key:
H H @/
FOR
M M
Time Setting Example
If the time is 3:25 PM, enter:
1525 @/
FOR
The time you have entered will display and print on the printer:
15:25

ER-350 Electronic Cash Register V2.1 Quick Setup •13
Programming Tax
Most sales taxes can be programmed by entering a tax percentage rate. However, in some cases you
may find that tax that is entered as a percentage does not follow exactly the tax chart that apply in
your area. If this is the case, you must enter your tax using tax table programming. This method will
match tax collection exactly to the break points of your tax table. See “Tax Table Programming” on
page 56.
Important Note: After you have entered your tax program, test for accuracy
by entering several transactions of different dollar amounts. Carefully check
to make sure the tax charged by the cash register matches the tax amounts on
the printed tax chart for your area. As a merchant, you are responsible for
accurate tax collection. If the cash register is not calculating tax accurately, or
if you cannot program your tax properly from the information in this manual,
contact your local SAM4s dealer for assistance.
Programming a Tax Rate Percentage
1. Turn the control lock to the PGM position.
2. Enter the rate, with a decimal. 0.000-99.999. It is not necessary to enter proceeding
zeros. For example, for 6%, enter 06.000 or 6.000.)
3. Enter 00.
4. Enter:
1to set tax rate 1
2 to set tax rate 2
3 to set tax rate 3
5. Press the TAX SHIFT key.
6. Press the CASH/TEND key to end programming.
7. See tax rate program examples on page 14.
Tax Rate Programming Flowchart
.TAX
SHIFT
00
Tax Rate Tax #
(1-3)
CASH/
TEND
Please Note: After programming the tax rate, you must program your
department or departments taxable to calculate tax. See page 15 for
department programming steps.

14 •Quick Setup ER-350 Electronic Cash Register V2.1
Tax Rate Programming Example
If tax 1 is 6 percent, enter:
.TAX
SHIFT
0 100 0 06
If tax 2 is 7.5 percent, enter:
.TAX
SHIFT
0 205 0 07
If tax 3 is 10 percent, enter:
0 . TAX
SHIFT
0 300 0 01
Press the CASH/TEND key to end programming.
CASH/
TEND
The rates you have entered will display and print on the printer:
TAX1 STATUS 00
TAX1 RATE 6.000
TAX2 STATUS 00
TAX2 RATE 7.500
TAX3 STATUS 00
TAX3 RATE 10.000
PROGRAM TERMINATE
01-03-1999 16:36
000013 0