Sam4s SPS-500 User manual

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SPS - 500
OPERATION MANUAL

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ATTENTION
The product that you have purchased contains a rechargeable Ni-MH battery. This battery is recyclable. At the end
of its useful life, under various state and local laws, it may be illegal to dispose of the battery into the municipal waste
system.
Check with your local solid waste officials for details concerning recycling options or proper disposal.
WARNING
This is a Class A product. In a domestic environment this product may cause radio interference in which case the
user may be required to take adequate measures.

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CONTENTS
Getting Started
Register Controls – Mode Lock................................................................................................. 10
Display Messages....................................................................................................................... 11
Operation
Operator Display......................................................................................................................... 26
Selecting An Item....................................................................................................................................... 26
Selecting Multiple Items............................................................................................................................. 27
De-Selecting Multiple Items....................................................................................................................... 28
Employee Sign-On/Sign-Off.......................................................................................................29
Push Button Entry Method - Stay Down .................................................................................................... 30
Push Button - Pop-Up................................................................................................................................ 31
Code Entry Method - Stay-Down............................................................................................................... 32
Code Entry Method - Pop-Up..................................................................................................................... 33
Sign Off...................................................................................................................................................... 34
Training Mode - Clock-In And Sign-On...................................................................................................... 35
Time Clock Procedures.............................................................................................................. 36
Clock-In Entry............................................................................................................................................. 36
Clock Out For Break................................................................................................................................... 37
Clock In From Break .................................................................................................................................. 38
Clock Out For The Day .............................................................................................................................. 39
Function Operation
Function Key - Definitions.......................................................................................................... 42
Outside Of Sale Functions......................................................................................................... 48
Time Display .............................................................................................................................................. 49
Selecting Price Levels................................................................................................................................ 50
No Sale ...................................................................................................................................................... 50
Received On Account (Loan)..................................................................................................................... 51
Paid Out (Pick Up) ..................................................................................................................................... 52
Item Registrations....................................................................................................................... 53
Open Keyboard Items................................................................................................................................ 53
Repeat........................................................................................................................................................ 54
Multiplication .............................................................................................................................................. 54
Code Entry Plu........................................................................................................................................... 55
Preset Plu/Item Entries .............................................................................................................................. 55
Code Entry Plu........................................................................................................................................... 55
Price Level Shift.......................................................................................................................... 56
Scale Items (Scale Feature Not Available In All Countries).................................................... 57
Manual Weight Entry.................................................................................................................................. 58
Auto Tare Weight....................................................................................................................................... 59
Manual Tare Weight Entry......................................................................................................................... 60
Function Operations Continued

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Print (Grill) Key............................................................................................................................ 61
Auto Grill Item ............................................................................................................................................ 62
Promo........................................................................................................................................... 63
Waste ........................................................................................................................................... 64
Price Inquiry ................................................................................................................................ 65
Tax Shift And Tax Exemption .................................................................................................... 66
Excepting Tax From A Taxable Item.......................................................................................................... 66
Adding Tax To A Non-Taxable Item........................................................................................................... 67
Excepting Tax On An Entire Sale .............................................................................................................. 68
Excepting Tax On An Entire Sale Cont...................................................................................................... 69
Tax Exemption With Tax Shift Keys........................................................................................................... 70
% Key Operations ....................................................................................................................... 71
Sale (Subtotal) Discounts........................................................................................................... 72
Open Percentage Discount (Or Overriding A Preset Percentage)............................................................ 72
Preset Percentage Discount On Total ....................................................................................................... 73
Amount Subtotal Discount ......................................................................................................................... 74
"Do It" Discount.......................................................................................................................................... 75
Seat # Discount.......................................................................................................................................... 76
Item Discounts ........................................................................................................................................... 77
Open Percentage Discount (Or Overriding A Preset Percentage)............................................................ 77
Preset Percentage Discount...................................................................................................................... 78
Discount On Cursor Selected Item ............................................................................................................ 79
Store (Item) Coupon................................................................................................................................... 80
Surcharges .................................................................................................................................. 81
Preset % Surcharge On An Entire Sale..................................................................................................... 81
Open % Key Surcharge (Or Overriding A Preset Percentage).................................................................. 82
Preset % Surcharge On An Item................................................................................................................ 83
Open % Key Surcharge (Or Overriding A Preset Percentage).................................................................. 84
Guest Check Operations
Guest Check Operations............................................................................................................ 86
Overview.................................................................................................................................................... 86
Multiple Tracking Files ............................................................................................................................... 87
# Of Guests................................................................................................................................................ 87
Manual Previous Balance........................................................................................................... 88
Function Key Notes:................................................................................................................................... 88
Opening A Check....................................................................................................................................... 89
Adding To A Check.................................................................................................................................... 90
Paying A Check.......................................................................................................................................... 91
Paying A Check Cont................................................................................................................................. 92
Hard Check Posting.................................................................................................................... 93
Recalling A Hard Check............................................................................................................................. 93
Soft Check Posting..................................................................................................................... 94
Beginning A Check..................................................................................................................................... 94
Beginning A Check Cont............................................................................................................................ 95
Adding To A Check.................................................................................................................................... 96
Adding To A Check Cont. .......................................................................................................................... 97
Paying A Check.......................................................................................................................................... 98
Paying A Check Cont................................................................................................................................. 99
Paying A Check Cont............................................................................................................................... 100
Seat # Assignment.................................................................................................................... 101
Enforced Seat # Entry.............................................................................................................................. 101
Enforced Seat # Entry Cont..................................................................................................................... 103
Changing The Seat # On A Previously Entered Item .............................................................................. 104
Optional Seat # Entry............................................................................................................................... 105
Guest Check Operations Continued

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Enforced Seat # Entry Cont..................................................................................................................... 106
Splitting Consolidate Items For Seat Assignment.................................................................................... 107
Payment By Seat Number ....................................................................................................................... 108
Payment By Seat Number Cont............................................................................................................... 109
Hold/Print Hold.......................................................................................................................... 110
Register And Hold An Individual Item...................................................................................................... 111
Register And Hold Multiple Items............................................................................................................. 112
Register And Hold Multiple Items Cont.................................................................................................... 113
Print All Held Items................................................................................................................................... 113
Print An Individual Item............................................................................................................................ 114
Display Warning To Operator .................................................................................................................. 115
List Check.................................................................................................................................. 116
Repeat........................................................................................................................................ 117
Repeat Cont............................................................................................................................................. 118
Table Number Changes............................................................................................................ 119
Combine Checks / Transfer Checks........................................................................................ 120
Employee Check Movements................................................................................................... 121
Employee Check Movement Cont. .......................................................................................................... 122
Tips Paid.................................................................................................................................... 123
Tips Paid Cont.......................................................................................................................................... 124
Cash Tip Declare ..................................................................................................................................... 125
Auto Check Number Generation.............................................................................................. 126
Auto Check Number Store....................................................................................................................... 126
Auto Check Number Recall...................................................................................................................... 127
Miscellaneous Operations
# (Non-Add) Key ...................................................................................................................................... 129
Finalising Transactions............................................................................................................ 130
Cash Tender ............................................................................................................................................ 130
Cheque Tender........................................................................................................................................ 131
Cheque Cashing ...................................................................................................................................... 132
Misc (Charge) Tender.............................................................................................................................. 133
Preset Tender .......................................................................................................................................... 134
Split Tender.............................................................................................................................................. 134
Split Tender Cont..................................................................................................................................... 135
Split Payment........................................................................................................................................... 136
Split Payment Cont. ................................................................................................................................. 137
Tray Subtotal / Ticket Issuance................................................................................................................ 137
Tray Subtotal / Ticket Issuance Cont....................................................................................................... 138
Foreign Currency Subtotal & Tender....................................................................................................... 139
Post-Finalization Procedures................................................................................................................... 140
Paid Order Recall..................................................................................................................................... 140
Receipt Issue ........................................................................................................................................... 140
Validate.................................................................................................................................................... 140
Error Corrections
Corrections................................................................................................................................ 143

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Clear......................................................................................................................................................... 143
Error Correct ............................................................................................................................................ 144
Void Previous Item................................................................................................................................... 145
Void One Of Multiple Items...................................................................................................................... 146
Void Item With Condiments ..................................................................................................................... 147
Void Multiple Items With Different Condiments ....................................................................................... 148
Cancel...................................................................................................................................................... 149
Transaction Void...................................................................................................................................... 150
Transaction Void Cont. ............................................................................................................................ 151
Merchandise Return................................................................................................................................. 152
Rep-Mode
Reports Menu............................................................................................................................ 154
Set Date And Time .................................................................................................................... 154
Cash Declaration....................................................................................................................... 154
Time Clock Edit......................................................................................................................... 155
Daily Time Clock Edit............................................................................................................................... 157
Weekly Time Clock Edit........................................................................................................................... 157
Edit Inventory Item.................................................................................................................... 158
Z-Mode Reporting ..................................................................................................................... 159
Z-Reports................................................................................................................................................. 159
Report List................................................................................................................................. 160
Inventory Definitions ................................................................................................................ 177

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GETTING STARTED

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REGISTER CONTROLS – MODE LOCK
Positions Accessible
Turn the control lock to the REG position to operate the register.
V
OID
PGM
Z
X
REG
OFF
S MODE
VOID
OFF
REG
X
Z
PGM
S MODE
Use to void (correct) items outside of a sale.
The register is inoperable.
(Register) use for normal registrations.
Use to read register reports and perform other manager
functions.
Use to read register reports and reset totals to zero.
(Program) Use to program the register.
Use for tests and special settings. This position is not
marked on the control lock.
The SPS-500 includes two sets of keys that can be used to access the following control lock positions.
Key Positions Accessible
VOID VOID, OFF, REG , X
X OFF, REG, X
Z OFF, REG, X, Z
PGM VOID, OFF, REG, X, Z, PGM
C ALL POSITIONS

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DISPLAY MESSAGES
Amount Required
This operation requires an amount entry.
Bad Value
The number’s entered is incorrect for the task being performed.
Buffer Full
The buffer for soft check, hard check, or buffered receipt has reached capacity. For hard checks, the operator must
press the SERVICE key to print the items and clear the buffer. The operator must then pick up the previous balance
again in order to continue with finalization. In a soft check environment, this message will appear when the check has
reached capacity (maximum lines stored). The register will require the sale to be finalized with the option of printing a
bill if required.
Buffer Empty
An operation has been attempted where no information exists, for example the opening of a window look up that has
nothing to display, the attempt to transfer a check, which contains no information etc.
Busy
Destination register is busy (pre poll memory is in use). Requires a clear command from the P.C. or Register using
the s-mode menu.
Bad Command
The key sequence entered is not a valid operation.
Cash Declaration Required
Cash declaration has been programmed as compulsory, and must first be performed before reports
Cash-In-Drawer Limit Exceeded
The programmed Cash-In-Drawer limit has been exceeded.
Check# Is Assigned Automatically
The operator has attempted to open a new guest check by assigning a check number. The register has been
programmed to generate its own check numbers.
Check# Required
This register has been programmed to force check number entry to begin a transaction. An existing guest check
must be recalled, or a new one started.
Condiment Required
This PLU has been programmed to require a condiment entry.
CRC Error
An error has occurred in the block check sum while transferring data in IRC mode.
Duplicate
This check already exists. May also apply to secret code programming.
Analysis 1/Analysis 2/Analysis 3
This operation is set for compulsory entry of one of the three analysis keys.
Enter Employee Code
A registration has been attempted without entering the employee number.

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DISPLAY MESSAGES
Enter Employee #
The employee is required to sign on before performing a task.
Enter Guest Count
The operator must enter the number of guests when opening a guest check, or beginning a sale.
Enter Seat#
Seat number entry is required before operation can continue.
Enter Table#
Table number entry is required to open a guest check, or begin sale.
Entry Required
The function selected from the WLU requires a numeric entry, i.e. an open percent discount.
Error
General error message, indicating mis-operation
Error Jam
Receipt / journal printer jammed message. Remove the paper jam.
Table Number In Use
The system is programmed to allow only one check number per table, and an attempt has been made to use the
same table number twice.
Halo Over
The amount entered exceeds the programmed HALO i.e. the task exceeds the maximum amount allowed.
Illegal Key Sequence
The operator has used an illegal key sequence.
In Use
This guest check or clerk number is already open elsewhere in the system. This is also applicable when the floating
clerk system is activated and the operator is in use on another terminal.
Inactive
The key pressed is inactive. This message also appears if VOID Mode has been disabled.
Input Qty
Quantity input is required for a condiment WLU
Kitchen Printer Failure
The kitchen printer has failed to respond. Printing has been re-routed to the designated back-up printer
Manager Override Required
The key lock should be moved to the X-Mode position in order to override a HALO amount, or other restriction.
Manager Required
This operation requires the key to be turned to the X position.

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DISPLAY MESSAGES
Memory Full
Memory is full, whilst attempting a register sale.
Negative
This sale has gone negative. Negative sales are programmed as not allowed.
No Check #
This message appears when the system cannot find the guest check number.
No Data
The PLU code accessed does not exist, shown in program mode during stock entry etc. It is recommended that the
PLU is programmed.
No Drawer
The employee currently signed on is not assigned to a drawer, and is not allowed to perform cash sales, or the
drawer is no longer attached and is required in order to continue.
No Manual Entry
Manual entry is not allowed (scale function).
No Paper
Slip printer is out of paper, appears when printing to a loose-leaf printer.
No PLU
The number entered is not a valid PLU. This message will also appear if a PLU number “built” using modifier keys
recalls an invalid PLU number.
Non add# required
This operation requires the entry of a Non-Add number to fulfill the compulsory requirements.
Not Discountable
The preceding entry is not discountable; the product is not available for discounting.
Not Programmed
This key has not been programmed
Not Ready
Remote printer is not ready for printing tasks, check the printer status.
Not Zero
Displayed when trying to delete a PLU that still has sales counts and stock amounts. The PLU must
First be reset and cleared from all Z Mode reports.
Off Line
IRC communications have gone off line, check the cable network.
Open Drawer
The register has been programmed not to operate with the cash drawer open, close the cash drawer.
P/Bal Required
This register has been programmed to require a previous balance entry.

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DISPLAY MESSAGES
Paper End
The guest check printer has reached the end of the form, or the Receipt/Journal paper is at, or near, the end of its
roll.
Range Over
The number entered is out of range.
Remove Paper
Validation is complete and the paper must now be removed.
Sequence Error
The preceding key sequence is not allowed.
Single Item
This PLU has been programmed as a single item PLU and cannot be used within a sale.
Subtotal Required
The SUBTOTAL key must be depressed before continuing.
System Error
The register procedure attempted is not allowed, due to the fact the program code has not been set. For example,
opening of a check or clerk, where the service mode system option has not be set to determine the register storing
the sales data, correctly enter the required program codes.
Tare# Required
This PLU/scale item requires a tare (package) weight entry.
Tray Subtotal Required
This prompt appears while in a TRAY SUBTOTAL transaction. The operator must first press the TRAY
SUBTOTAL key before pressing any tender keys.
Validation Required
This operation requires the valid function key to be pressed to complete the compulsory settings.
Waste Required
The operator is in the middle of a waste operation, and must depress the WASTE key in order to complete the
operation.
Wrong Employee
The employee attempting to open this guest check is not the person who started the sale. Also appears when
attempting to sign on a new employee without first signing the current employee off, if overlap employee is not
programmed. Enter the correct employee code.
Sign Off Required
In order to complete this sequence the operator must sign off from the register.
Zero Amount
The register has been programmed to not allow negative sales.
Price Level Mismatch
The price level attempted in the sale, is not allocated to the PLU, check the price levels set against the PLU
programming

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DISPLAY MESSAGES
Override Not Allowed
The clerk has attempted a manual numeric entry such as manual PLU price, but has been disallowed within the
system settings program option.
Wrong Sequence
The attempted key sequence is incorrect
Wrong Command
The attempt command sequence is invalid for this operation
Wrong File Number
The file number accessed is incorrect, for example when sending program IRC this may be printed if two file sizes
are not identical.
Wrong Itemiser
An attempt has been made to print a report for sales totals that do not exist, for example an attempt to print a Z2
report when only Z1 has been allocated in memory.
Under Tender Not Allowed
An attempt to pay the sale with a value less than the subtotal has been made against a tender key. Tender the exact
amount or more than the subtotal value
Over Tender Not Allowed
An attempt to pay the sale with a value greater than the subtotal has been made against a tender key. Tender the
exact amount or less than the subtotal value
Check Tracking Error
An attempt to access one of the four check tracking files has failed, either the service mode option, has not been set
to determine which register is storing the check tracking data, or within register the check has been accessed using
one check tracking file and an attempt to store against another is made.
Using
The check or clerk number is in use on another register.
PLU Not Allowed
The PLU has been programmed as disallowed in the key sequence
Condiment PLU Not Allowed
An attempt to sell a condiment PLU without first selling the main product has been made.
Non Condiment PLU Not Allowed
The last PLU sold, was programmed to enforce the sale of a condiment PLU, and the next product was not a
condiment-flagged item.
Function Key Not Allowed
The function key attempted is not allowed as part of this key sequence.
This Key Is Not Allowed
An invalid key press has been attempted.
No Function Key
An attempt to recall a function that is not a designated function key has been made.

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DISPLAY MESSAGES
No Programmable Key
An attempt to re-program a fixed function key has been made.
X/Time Required
The x/time function is required during the present key sequence.
Time In Required
The register has enforced time clock entry before registration. The time clock entry must be completed before sales
can be made.
Sign On Required
The register, requires the entry of an employee number.
Memory Not Allocated
The file attempted to be utilised has no corresponding memory allocation.
This Emp Rpt Must Be Cleared
The employee report must be reset within the Z mode position before continuing.
Error Status
The program status of the attempted function or item is incorrect set, this must be re-programmed before the item
can be successful used.
Error Value
The value entered is not acceptable for this procedure.
Error System Option
The programmed system options are set incorrectly for the attempted procedure. For example a check or clerk
access has been attempted and the register storing the data has not been set within the service mode options.
Error Employee
The employee number settings are incorrect for the attempted procedure, or an attempt to change the employee mid
operation has been made.
Error Table No
The table number entered is not valid during the present procedure, enter an alternative table number
Scale Motion
The attached scale, position should be checked.
Over Weight
The item currently weighed is greater than the accepted weight.
Under Weight
The item currently weighed is less than the accepted weight.
Promo Not Allowed
The promotion function key has been disallowed for the current product or procedure
Waste Not Allowed
The wastage function key is not allowed during the current operation.

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DISPLAY MESSAGES
Decimal Entry Not Allowed
The decimal function is used for multiplication entries, an attempt has been made to use the decimal key within an
incorrect sequence
Split Pricing Not Allowed
The multiplication key has the ability to carry out fractional entries, for split pricing, this feature is not allowed during
this current operation or has been disabled
Void Mode Is Deactivated
Access to the void mode has been restricted within the program system options.
Job Change Required
The current clocked on job code, is required to be changed using the time clock entry.
Job Code Change Not Allowed
The job code change attempted during the time clock procedure is not allowed.
Push Button Entry Required
The employee sign on has been attempted without using the EMPLOYEE 1 – 10 push button functions.
Tendering Is Not Allowed
Sale finalization using a tender key has been attempted, however the procedure is disallowed during the current
operation.
Over Regular Hours Per Week
The employee time logged onto the system is over the predefined number of hours per week.
Must <= Line# Per Transact
An attempt to enter the number of lines per check greater than the number of lines per transaction has been made
during memory allocation programming.
Must >= Line# Per Soft Check
An attempt to enter the number of lines per transaction less than the number of lines per check has been made
during memory allocation programming.
No Stock PLU
The product selected for stock maintenance has not been defined as an inventory PLU within the PLU status group
settings.
Negative Card
It is not possible to enter a negative balance to the smart card.
Linked Status Required
The product requires a status group program setting.
Error – Slip Paper
The paper should be inserted into the external loose-leaf paper printer before attempting this operation.
Local Printer Required
This procedure requires the programming of a printer physically connected to the register.
Mode Error
The mode lock key has been changed mid operation, return to the correct mode position.

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DISPLAY MESSAGES
Set Date & Time Is Deactivated
The option to program the date and time has been disabled within the program settings.
Employee Should Be Different
The employee entered to complete the sequence should not be the same as the employee Signed on.
Transfer Not Allowed
The attempt to transfer a check or clerk balance is not allowed at during the present operation.
Req Gallonage Amount
The product to be sold is programmed as a gallonage product and therefore requires the entry in gallonage format.
Available Only In Check
The attempted operation is only available when a check number is open and in use.
Split This Item Is Not Possible
Split pricing or split bill procedure has been attempted against a product which has this option disallowed.
Function Key Not Included
The function key selected is not allowed within this operation.
Error Post Tender
The post tender operation allows the calculation of change for a paid sales, this feature has been disabled or
operated incorrectly.
No Tracking Data In This Reg
An attempt to clear the check tracking sales data has been made from a register which is not set within the service
options to store the check tracking data.
No Time Keep Data In This Reg
An attempt to clear the employee time keeping data has been made from a register which is not set within the
service options to store the time clock data.
Multiplication Limit Exceed
The value entered is greater than the programmed multiplication maximum limit.
Tab Of Field 2 Too Big
The value entered during the programming of non PLU’s (price inclusive barcodes) is incorrect.
Non PLU Code Range Over
The program value entered during non PLU’s (price inclusive barcodes) has been entered incorrectly.
Tare Entry No Allowed
The attempt to enter the weight of packaging against a product is not allowed during the current operation.
Misc Tend Required
The miscellaneous tender function key is required as the next key sequence.

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DISPLAY MESSAGES
Same Check Track Required
The register allows the operation of four check tracking files, the opening and closing of the balance should be
carried out on the same check type function key. An attempt has been made to open a balance using one check type
function and closed on another.
Not Scaleable PLU
Registration of a PLU not set as scalable has been made, the correct product type should be sold
EJ Buffer Full
The electronic journal memory of transactions, has reached the maximum limit set within the memory allocation, the
report should be reset.
Must Be Start<=End In Range
When entering a range, the end of the range must be greater than the starting value
Range Overlap
The range entry for reporting or programming is incorrect.
Final End Should Be 9 Or 99
The ending value has been entered incorrectly re-enter with either a 9 or 99
Not PLU
The key selected for the sequence is the incorrect type, re-select a PLU key
Not WLU
The key selected for the sequence is the incorrect type, re-select a WLU key
Print Key Required
During registration the print key has been pressed in order to send none kitchen print items to the order printer, press
the Print key again to finalize the key sequence.
Surcharge Not Allowed
The sale has been restricted preventing the addition of an amount during the current procedure
Decimal Entry Required
The current sequence requires the entry of a decimal amount
System Reg# Required
The current operation must be carried out on the register set within the service option to store the check tracking /
clerk interrupt and other balance data.
Training Emp File# Required
The attempt to print a training report, or access clerk training operations is not possible unless the training clerk
settings have been allocated within the program mode system options
Time In/Out Reg# Required
The time in / out function can not be operated until the service mode settings have been programmed to determine
the register storing time clock sales
Check Tracking Reg# Required
The check tracking function can not be operated until the service mode settings have been programmed to
determine the register storing the check tracking sales

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DISPLAY MESSAGES
Electronic Journal Inactive
The electronic journal report cannot be printed unless activated within the program mode.
Cheque Endorsement Required
The cheque key has been programmed to force endorsement printing to an external printer, the cheque
endorsement function must be pressed to complete the procedure
EFT Terminal Trans Key Error
The function programmed for credit key payment is not operational
Card error
The EFT or smartcard is not operating correctly, there is a problem with the card
Printer Off Line
The printer is powered off or out of paper, correct the problem and then select retry
Kv Off Line
An attempt to display the sale on a kitchen video has failed, re-check the cable and settings
No Relocatable Key
The function is not re-programmable as it is a fixed key
Clerk Key Error
The clerk key lock has been mis-operated, insert the correct key or check the clerk lock.
Enforce Actual Inventory
The actual stock quantity is required as compulsory during this operation
Authority Level Not Linked
The employee currently signed on is not set with the correct authority options
Weight Is Zero
The weight of the current item is zero, re-attempt the operation.
Stock Is Not Zero
The stock level of the current product is not set to zero, therefore the attempted procedure is not allowed.
Clear Can Not Be Removed
The function key cannot be moved or re-programmed; this is a fixed key position
Enter Can Not Be Removed
The function key cannot be moved or re-programmed; this is a fixed key position
Yes/No Can Not Be Removed
The function key cannot be moved or re-programmed; this is a fixed key position
This Numeric Can’t Be Removed
The function key can not be moved or re-programmed, this is a fixed key position
Incorrect Code
The value entered is not correct for the current operation, re-enter the correct value.