Samsung AM TNVD Series User manual

Air conditioner
User manual
AM***TNVD** / AM***TNQD**
•Thank you for purchasing this Samsung air conditioner.
•Before operating this unit, please read this user manual carefully and retain it for future
reference.
DB68-08962A-04

2
English
Contents
Safety Information 4
Safety Information 4
At a Glance 15
Indoor Unit Overview (WindFree) 15
Display 15
Indoor Unit Overview 16
Display 16
Cleaning and Maintenance 17
Cleaning 17
Maintaining the Air Conditioner 20
Internal protections via the unit control system 21
Appendix 22
Troubleshooting 22
Operation Ranges 24
Technical Specifications 25

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English
Correct Disposal of This Product
(Waste Electrical & Electronic Equipment)
(Applicable in countries with separate collection systems)
This marking on the product, accessories or literature indicates that the product and its electronic
accessories (e.g. charger, headset, USB cable) should not be disposed of with other household waste
at the end of their working life. To prevent possible harm to the environment or human health from
uncontrolled waste disposal, please separate these items from other types of waste and recycle them
responsibly to promote the sustainable reuse of material resources.
Household users should contact either the retailer where they purchased this product, or their local
government office, for details of where and how they can take these items for environmentally safe
recycling.
Business users should contact their supplier and check the terms and conditions of the purchase
contract. This product and its electronic accessories should not be mixed with other commercial wastes
for disposal.

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Safety Information
English
Safety InformationSafety Information
Safety Information
WARNING: Read This Manual
Read and follow all safety information and instructions before
installation, use, or maintenance of this appliance. Incorrect
installation, use, or maintenance of this appliance can result in death,
serious injury, or property damage. Keep these instructions with this
appliance. This manual is subject to change. For the latest version, visit
www.samsung.com.
Because the instructions in this manual cover various models, the
characteristics of your air conditioner may differ slightly from those
described. If you have any questions, please contact your service
provider or visit www.samsung.com.
Notices and notes
To make you aware of safety messages and highlighted information,
we use the following notices and notes throughout this manual:
WARNING
Hazards or unsafe practices that may result in severe personal injury
or death.
CAUTION
Hazards or unsafe practices that may result in minor personal injury or
property damage.
IMPORTANT
Information of special interest
NOTE
Supplementary information that may be useful
Safety Information

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English
Safety InformationSafety Information
The user and installer guides should be read carefully.
The user and installer guides should be read carefully.
FOR GENERAL
This appliance is not intended for use by persons (including
children) with reduced physical, sensory or mental capabilities,
or lack of experience and knowledge, unless they have been
given supervision or instruction concerning use of the appliance
by a person responsible fortheir safety. Children should be
supervised to ensure that they do not play with the appliance.
For use in Europe : This appliance can be used by children aged
from 8 years and above and persons with reduced physical,
sensory or mental capabilities or lack of experience and
knowledge if they have been given supervision or instruction
concerning use of the appliance in a safe way and understand
the hazards involved. Children shall not play with the appliance.
Cleaning and user maintenance shall not be made by children
without supervision.
IMPORTANT
To perform its antimicrobial function this product has been
treated with the biocide substance Silver zinc zeolite.
Safety Information

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Safety Information
English
Safety InformationSafety Information
FOR INSTALLATION
WARNING
Use the power line with the power specifications of the product
or higher and use the power line for this appliance only. In
addition, do not use an extension line.
•Extending the power line may result in electric shock or fire.
•Do not use an electric transformer. This may result in electric
shock or fire.
•If the voltage/frequency/rated current condition is different, it
may cause fire.
The installation of this appliance must be performed by a
qualified technician or service company.
•Failing to do so may result in electric shock, fire, explosion,
problems with the product, or injury and may also void
warranty on the installed product.
Install an Isolation Switch next to the Air Conditioner (but not on
the panels of the Air Conditioner) and circuit breaker dedicated
to the air conditioner.
•Failing to do so may result in electric shock or fire.
Fix the outdoor unit firmly so that the electric part of the outdoor
unit is not exposed.
•Failing to do so may result in electric shock, fire, explosion, or
problems with the product.
Do not install this appliance near a heater, or inflammable
material. Do not install this appliance in a humid, oily or dusty
location, in a location exposed to direct sunlight and water (rain
drops). Do not install this appliance in a location where gas may
leak.
•This may result in electric shock or fire.

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Safety InformationSafety Information
Never install the outdoor unit in a location such as on a high
external wall where it could fall.
•If the outdoor unit falls, it may result in injury, death or
property damage.
This appliance must be properly grounded. Do not ground the
appliance to a gas pipe, plastic, water pipe, ortelephone line.
•Failing to do so may result in electric shock, fire, and
explosion, or other problems with the product.
•Make sure to use a socket-outlet with ground.
CAUTION
Please coverthe air conditionerwith PE BAG after installation,
and remove it when you start to run air conditioner.
Install your appliance on a level and hard floorthat can support
its weight.
•Failing to do so may result in abnormal vibrations, noise, or
problems with the product.
Install the drain hose properly so that water drains correctly.
•Failing to do so may result in water overflowing and property
damage. Avoid adding drain to waste pipes as odours may
arise in the future.
When installing the outdoor unit, make sure to connect the drain
hose so that draining is performed correctly.
•The water generated during the heating operation in the
outdoor unit may overflow and result in property damage.
In particular, in winter, if a block of ice falls, it may result in
injury, death or property damage.

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Safety Information
English
Safety InformationSafety Information
Do not install the product in a place where thermo-hygrostat is
needed (such as server room, machinery room, computer room,
etc.)
•Those places do not provide guaranteed operation condition
of the product therefore performance can be poor in these
places.
FOR POWER SUPPLY
WARNING
When the circuit breaker is damaged, contact your nearest
service centre.
Do not pull or excessively bend the power line. Do not twist ortie
the power line. Do not hook the power line over a metal object,
place a heavy object on the power line, insert the power line
between objects, or push the power line into the space behind
the appliance.
•This may result in electric shock or fire.
If the supply cord is damaged, it must be replaced by the
manufacturer, its service agent or similarly qualified persons in
orderto avoid a hazard.
CAUTION
When not using the air conditionerfor a long period of time or
during a thunder/lightning storm, cut the power at the circuit
breaker.
•Failing to do so may result in electric shock or fire.

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Safety InformationSafety Information
FOR USING
WARNING
If the appliance is flooded, please contact your nearest service centre.
•Failing to do so may result in electric shock or fire.
If the appliance generates a strange noise, a burning smell or
smoke, cut off the power supply immediately and contact the
nearest service centre.
•Failing to do so may result in electric shock or fire.
In case of a malfunction, immediately stop operation of the
air conditioner and disconnect the entire power system. Then
consult the authorized service personnel.
In the event of a gas leak (such as propane gas, LP gas, etc.),
ventilate immediately without touching the power line. Do not
touch the appliance or power line.
•Do not use a ventilating fan.
•A spark may result in an explosion or fire.
To reinstall the air conditioner, please contact your nearest
service centre.
•Failing to do so may result in problems with the product,
water leakage, electric shock, or fire.
•Delivery service for the product is not provided. If you reinstall
the product in another location, additional construction
expenses and an installation fee will be charged.
•Especially, when you wish to install the product in an unusual
location such as in an industrial area or near the seaside
where it is exposed to salt in the air, please contact your
nearest service centre.

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Safety Information
English
Safety InformationSafety Information
Do not touch the circuit breakerwith wet hands.
•This may result in electric shock.
Do not turn the air conditioner off with the circuit breakerwhile
it is operating.
•Turning the air conditioner off and then on again with the
circuit breaker may cause a spark and result in electric shock
or fire.
After unpacking the air conditioner, keep all packaging materials
well out of the reach of children, as packaging materials can be
dangerous to children.
•If a child places a bag over its head, it may result in
suffocation.
Do not touch the front panel with your hands or fingers during
the heating operation.
•This may result in electric shock or burns.
Do not insert your fingers or foreign substances into the air inlet/
outlet of the air conditioner.
•Take special care that children do not injure themselves by
inserting their fingers into the product.
Do not strike or pull the air conditionerwith excessive force.
•This may result in fire, injury, or problems with the product.

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Safety InformationSafety Information
Do not place an object nearthe outdoor unit that allows children
to climb onto the machine.
•This may result in children seriously injuring themselves.
Do not use this air conditioner for long periods of time in badly
ventilated locations or near infirm people.
•Since this may be dangerous due to a lack of oxygen, open a
window at least once an hour.
If any foreign substance such as water has entered the appliance,
cut off the power supply and contact the nearest service centre.
•Failing to do so may result in electric shock or fire.
Do not attempt to repair, disassemble, or modify the appliance
yourself.
•Do not use any fuse (such as copper, steel wire, etc.) other
than the standard fuse.
•Failing to do so may result in electric shock, fire, problems
with the product, or injury.
CAUTION
Do not place objects or devices under the indoor unit.
•Water dripping from the indoor unit may result in fire or
property damage.
Check that the installation frame of the outdoor unit is not
broken at least once a year.
•Failing to do so may result in injury, death or property
damage.

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Safety Information
English
Safety InformationSafety Information
To prevent personal injury, make sure that you change the
directions of the horizontal airflow blades after stopping the
movements of the vertical airflow blade. (In case of adjusting the
horizontal airflow manually)
Do not install the product in a ship or a vehicle (such as a
campervan).
•Salt, vibration or other environmental factor may cause the
product malfunction, electric shock or fire.
Do not stand on top of the appliance or place objects (such as
laundry, lighted candles, lighted cigarettes, dishes, chemicals,
metal objects, etc.) on the appliance.
•This may result in electric shock, fire, problems with the
product, or injury.
Do not operate the appliance with wet hands.
•This may result in electric shock.
Do not spray volatile material such as insecticide onto the
surface of the appliance.
•As well as being harmful to humans, it may also result in
electric shock, fire or problems with the product.

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Safety InformationSafety Information
Do not drink the water from the air conditioner.
•The water may be harmful to humans.
Do not hit, shake, drop, or attempt to disassemble the remote
control.
When replacing the remote control batteries, keep them out of
the reach of infants.
•If an infant eats batteries, contact a doctor immediately.
When replacing the remote control batteries, be careful not to
get the battery fluid on your skin.
•Battery fluid is harmful to humans.
Do not touch the pipes connected with the product.
•This may result in burns or injury.
Do not use this air conditioner to preserve precision equipment,
food, animals, plants or cosmetics, or for any other unusual
purposes.
•This may result in property damage.
Avoid directly exposing humans, animals or plants to the airflow
from the air conditioner for long periods of time.
•This may result in harm to humans, animals or plants.

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Safety Information
English
Safety InformationSafety Information
FOR CLEANING
WARNING
Do not clean the appliance by spraying water directly onto it.
Do not use benzene, thinner, alcohol or acetone to clean the
appliance.
•This may result in discolouration, deformation, damage,
electric shock or fire.
Before cleaning or performing maintenance, cut off the power
supply and wait until the fan stops.
•Failing to do so may result in electric shock or fire.
CAUTION
Take care when cleaning the surface of the heat exchanger of the
outdoor unit since it has sharp edges.
•This should be done by a qualified technician. Please contact
your installer or service centre.
Do not clean the inside of the air conditioner by yourself.
•For cleaning inside the appliance, contact your nearest service
centre.
•When cleaning the filter, refer to the descriptions in the
'Cleaning' section.
•Failing to do so may result in damage, electric shock or fire.
•Make sure to prevent any injury from sharp edges of the
surface when handling the heat exchanger.

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At a GlanceAt a Glance
Indoor Unit Overview (WindFree)
The appearance of the actual product may differ slightly from the image below.
01
02
03
08
04
05
07
06
01 Air intake
02 Air filter
03 WindFree panel
04 Airflow blade (up and down)
05 Airflow blade (left and right)
06 Power button/Remote control receiver
07 Room temperature sensor
08 Display
Display
01
02
01 Temperature indicator (numeric)
Filter reset indicator ( )
Auto clean indicator ( )
Defrost indicator ( )
02 Timer indicator
good'sleep indicator
At a Glance

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At a GlanceAt a Glance
01
02
03
08
04
05
07
06
01 Air intake
02 Air filter
03 Front panel
04 Airflow blade (up and down)
05 Airflow blade (left and right)
06 Power button/Remote control receiver
07 Room temperature sensor
08 Display
Display
01
02
01 Temperature indicator (numeric)
Filter reset indicator ( )
Auto clean indicator ( )
Defrost indicator ( )
02 Timer indicator
good’sleep indicator
Indoor Unit Overview
The appearance of the actual product may differ slightly from the image below.

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Cleaning and MaintenanceCleaning and Maintenance
Cleaning the outside of the indoor unit
Tepid damp cloth
Soft brush
1 Turn off the air conditioner and wait until the fan stops.
2 Disconnect the power supply.
3 Use a soft brush or tepid damp cloth to clean the exterior.
WARNING
•Do not clean the appliance by spraying water directly onto it. Water entering the unit may result in
electric shock or fire that could cause death, serious injury, or property damage:
CAUTION
•Do not use an alkaline detergent to clean the indoor unit display.
•Do not use sulphuric acid, hydrochloric acid, or organic solvents such as paint thinner, kerosene, acetone,
benzene, or alcohol to clean the unit surfaces.
Cleaning and Maintenance
Cleaning

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Cleaning and MaintenanceCleaning and Maintenance
Cleaning the filter
Clean the air filter every two weeks or when the (filter-cleaning reminder) appears on the indoor unit
display. The time between cleanings may vary, depending on the usage and environmental conditions.
Vacuum cleaner
Soft brush
30 minutes
Mild detergent
1 Slide the filter off of the unit.
2 Use a soft brush or vacuum cleaner to remove any dust or debris on the filter.
3 Soak the filter in a solution of water and mild detergent for 30 minutes.
4 Rinse the filter and let it air dry in a well-ventilated area that is out of direct sunlight.
5 Reinstall the filter.
6 Reset the filter-cleaning reminder:
In operation ▶▶ ▶ Select Filter Reset. ▶
CAUTION
•Take care not to damage the filter during cleaning.
•Do not scrub the air filter with a hard-bristle brush or another cleaning utensil.
•Do not expose the air filter to direct sunlight when drying it.
Cleaning

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Cleaning and MaintenanceCleaning and Maintenance
Cleaning the WindFree panel
Clean the WindFree panel at least once a month.
1 Pull the airflow blade open.
2 Hold and pull both sides of the WindFree panel until it comes free from the air conditioner.
3 Use a soft brush or vacuum cleaner to remove any dust.
4 Hang the WindFree panel in the grooves at the bottom left and right.
5 Align the projections of the WindFree panel with the grooves at the top, middle, and bottom of the front
panel.
6 After inserting the WindFree panel, press the top 4 places and the bottom 3 places by hand so that there
is no gap to the panel.
CAUTION
•If you attach the WindFree panel without the airflow blade being open, it may become obstructed by the
WindFree panel and may not open properly.

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Maintaining the Air Conditioner
English
Cleaning and MaintenanceCleaning and Maintenance
If the air conditioner will not be used for an extended period of time, dry the air conditioner to maintain in
best conditions.
1 Dry the air conditioner thoroughly by operating in Fan mode for 3 to 4 hours and disconnect the power
plug. There may be internal damage if moisture is left in components.
2 Before using the air conditioner again, dry the inner components of the air conditioner again by running
in Fan mode for 3 to 4 hours. This helps remove odours that may have generated from dampness.
Periodical checks
Refer to the following chart to maintain the air conditioner properly.
Type Description Monthly Every 4
months
Once a
year
Indoor unit
Clean the air filter (1).
Clean the condensate drain pan (2).
Thoroughly clean the heat exchanger (2).
Clean the condensate drain pipe (2).
Replace the remote control batteries (1).
Outdoor unit
Clean the heat exchanger on the outside of
the unit (2).
Clean the heat exchanger on the inside of the
unit (2).
Clean the electric components with jets of
air (2).
Verify that all the electric components are
firmly tightened (2).
Clean the fan (2).
Verify that all the fan assembly is firmly
tightened (2).
Clean the condensate drain pan (2).
NOTE
•The checks and maintenance operations described above are essential to guarantee the efficiency of the
air conditioner. The frequency of these operations may vary depending on the characteristics of the area,
the amount of dust, etc.
(1) The above mentioned operations should be performed more frequently if the area of installation is
very dusty.
(2) These operations must always be performed by qualified personnel. For more detailed information,
refer to Installation Manual.
Maintaining the Air Conditioner