
15
8.0 Warranty, Technical Queries and Returns
Scientifica Warranty:
1. Scientifica warrants that Scientifica manufactured Goods will be free from defects in
materials and workmanship for a period of two years from the date of delivery.
2. All other third party supplied goods come with a one year warranty unless otherwise
stipulated.
3. The Scientifica Warranty only covers defective products and not user related damage
or neglect. In the event of a product being returned, Scientifica will test the product
and if the fault is found to be caused by neglect or misuse then the buyer shall be
charged for the repair/replacement part, and the shipping.
Scientifica Extended Warranty:
1. Customers can buy an Extended Warranty on any Scientifica equipment at the time
of purchase. The price is set at 10% of the value of the equipment for each year that
the extended Warranty is required (ie 10% for an additional one year, 20% for two
years etc).
2. Scientifica’s Multiphoton Imaging System includes components from other
companies which offer a twelve month warranty. For an extended warranty on a full
system customers should contact their Scientifica representative.
Scientifica Exchange:
1. Scientifica Exchange is designed to keep costs down and minimise disruption in the
laboratory.
2. In the event that a Scientifica product needs repairing then the faulty equipment may
be exchanged for the same type of equipment from Scientifica’s Service Stock.
3. As soon as Scientifica receives the equipment it will be assessed to establish if any
repairs are necessary. If these repairs are outside the warranty then Scientifica will
need an order to complete the repairs; once this is received then exchange
equipment will be dispatched for the customer to keep and the original will be
repaired and will then form part of Scientifica Service Stock.
4. If the repairs are within the warranty then there will be no charge for the repair. The
warranty period will not be extended, but will continue to run from the original date as
if the original piece of equipment had not been exchanged.
5. All repairs and Service Stock exchange equipment carry a six month warranty from
the date of repair or exchange.
6. Scientifica requests that when customers receive Service Stock exchange equipment
that the original equipment is returned in the packaging using the paperwork
provided. It is important that this is done immediately so that Scientifica can continue
to offer this valuable service to all customers.
Technical Support:
1. Scientifica offers unlimited telephone and remote support for the lifetime of all its
products.
2. Technical support is available Monday through to Friday, with the exception of Bank
Holidays and the days between Christmas and New Year, during Scientifica’s normal
business hours (UK time 9am to 5pm), with a targeted response time of one working
day.