Sennheiser All-Day Clear Slim User manual

While we have designed
All-Day Clear to be
easy-to-use and care for,
from time to time an
issue may come up. Here
are a few troubleshooting
ideas to help resolve
your issue.
A tip we recommend
before you start to
troubleshoot is charging
and turning on your
hearing aids.
All-Day Clear Slim
Troubleshooting
Guide
t
If you’re not able
to resolve your issue,
contact our customer
support team.
We’re here to help.
Guide
t
If you’re not able
to resolve your issue,
contact our customer

Check out the how-to video:
–‘All-Day Clear Slim: How to charge’
When I put my hearing aid
in the charging case, the
indicator light doesn’t turn on
My All-Day Clear Slim
hearing aids won’t turn on
The battery doesn’t last
the whole day
The indicator lights on my
hearing aids are solid red while
in charging case
The batteries in your hearing aids
need to be charged.
Place your hearing aids in the
powered charging case, indicator
lights will be flashing while the
hearing aids are charging.
Hearing aids are not fully charged.
Place your hearing aids in the
powered charging case until the
indicator light turns solid green.
Battery may need to be replaced.
If it’s still not charging and there are
no indicator lights on, contact our
customer support team or your hear-
ing care professional.
Hearing aids are out of operating
temperature range.
Ensure your hearing aids are within
the operating temperature range of
41° to 104° F (+5°C and +40°C).
The indicator light seems to
be blinking faster than usual
while charging
Charging doesn’t start
(no indicator lights)
Charging case is not connected
to the power source.
Connect the charging case to a
power source.
Hearing aids are not inserted
correctly into the charging case.
Make sure your hearing aids are
inserted correctly in the charging
case. Remove and insert them until
the indicator lights come on.
This is a sign of a faulty battery.
Contact our customer support team
or your hearing care professional.
Connect charging
case to power source
Inserting your
hearing aids into
the charging case
Having problems
with the power
or charging your
All-Day Clear Slim
hearing aids? Try
these suggestions.
Charging
Hearing aids may not be inserted
correctly in the charging case.
Make sure your hearing aids are
inserted correctly into the charging
case and the indicator lights are
flashing.
Charging case may not be
connected to a power source.
Connect the charging case to
an external power source.

Check out the how-to videos:
–‘All-Day Clear Slim : How to
change wax guards’
–‘All-Day Clear Slim: How to wear’
–‘All-Day Clear Slim: How to clean’
Keep hearing two long beeps
Intermittent sound
Whistling/squealing sound
There is no sound
Sound is not clear, sound
is distorted.
Low battery
Place your hearing aids in the
powered charging case.
Low battery
Place your hearing aids in the
powered charging case.
Hearing aids not put on properly
Remove and place your hearing aids
back on your ears carefully, ensuring
the eartips are securely in your ears.
Hand or clothing near ears
Move hand/clothing away from
your ears.
Parts of your All-Day Clear Slim
hearing aids
1 Push button
2 Indicator light
3 Forming wire
4 Earpiece
5 Eartip
6 Receiver
7 Microphones
8 Serial number plate
9 Charging contacts
Your hearing aids may not be
turned on
Press and hold the push button on
each hearing aid about 4 seconds
until the indicator light turns green.
Eartips are blocked with ear wax
Clean the eartips with a clean/soft
cloth. Replace the wax guards on
your hearing aids.
Plugged microphones
Clean the microphones on your
hearing aids with the cleaning brush
provided or with a clean/soft cloth.
Contact our customer support team
or your hearing care professional.
Eartips blocked with ear wax
Clean or replace your eartips. Replace
the wax guards on your hearing aids.
Low battery
Place hearing aids in the powered
charging case.
Plugged microphones
Clean the microphones on your
hearing aids with the cleaning brush
provided or with a clean/soft cloth.
Contact our customer support team
or your hearing care professional.
My hearing aids are not
loud enough.
Low Volume
Turn up volume of both hearing
aids by quickly pressing the
push button (<2 seconds) on your
right hearing aid or in the app
on your smartphone. You will hear
a short beep.
Low battery
Place your hearing aid in the powered
charging case.
Hearing aid not put on properly
Remove and place your hearing aids
back on your ears carefully, ensuring
the eartips are securely in your ears.
Eartips blocked with ear wax
Replace the wax guards on your
hearing aids. Clean your eartips with
a clean/soft cloth.
Change in your hearing
Contact your hearing care
professional.
Plugged microphones
Clean the microphones on your
hearing aids with the cleaning brush
provided or with a clean/soft cloth.
Contact our customer support team
or your hearing care professional.
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Having problems with the sound of your
All-Day Clear Slim? Try these suggestions and
check out the hearing aid labels to guide you.
Sound

Turn your
hearing aids off
and on again
Check the
Bluetooth settings
on your phone
Android iOS Smartphone calls not being
heard through my hearing aids
Hearing aids are not in
Bluetooth mode
Check that Bluetooth is ‘on’ in your
smartphone settings. Depending
on smartphone settings, you may
need to switch to Bluetooth audio on
your call screen when accepting an
incoming call with your smartphone.
Hearing aids are no longer paired to
your smartphone
Check out ‘All-Day Clear Bluetooth
Troubleshooting’ for how to get your
hearing aids paired.
Hearing aids are in flight mode
Turn hearing aids off and back on
again.
Press
4 seconds
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marks by Sonova AG is under license. Other trademarks and trade names are those of their respective owners. 028-6684-02/V1.0/ 2022-09 ©2022 Sonova. All rights reserved.
Bluetooth® Connection
Having problems with your All-Day Clear Slim hearing
aid connections? Try these suggestions or check out
the All-Day Clear Bluetooth Troubleshooting.
Check out the how-to video:
–‘All-Day Clear Slim: How to put
your hearing aids in and out
of flight mode’