SFA Saniflo Sanicubic 2 User manual

Troubleshooting Quick Guide
– Sanicubic2 Lifting Station

The following is a brief troubleshooting guide listing symptoms, probable causes along with the
possible remedies. It is important to note that:
•Sanicubic 2 twin motor combination lifting stations are susceptible to blockages of
blades/grinders, impellors and discharge lines.
•Pressure activation tubes can also be affected by blockages from grease, fats, toilet paper
etc –good practice is to have a dishwasher connected to pump if grease might be an issue.
•Sanicubic 2 lifting stations can be affected by poor installation or other usage issues.
This troubleshooting guide is also available as a PDF download on the Plumber Portal where
you accessed this guide.
If you don’t find your issue covered here, please call our technical hotline (numbers at end of
presentation) or submit warranty/service request from the Plumber Portal
Sanicubic 2 Troubleshooting Guide

Possible Reasons Remedies
Electrical supply is turned off or faulty
(If power disruption has been detected, power
indicator light on control panel should be flashing)
Check the powerpoint/fuse/circuit breaker.
Press both motor override buttons for 4 seconds. This
will reset fault indication and stabilise the power
light.
The motor has gone into thermal shutdown –feel top
of motor trap for warmth as an indictor
Motor will try & restart after approx 45/60 mins.
Look for origin of overheating –possible blockages in
pump line
Blocked pressure tubes due to fat, grease, toilet
paper etc or faulty pressure switch (Red fault
indicator will flash on control panel and on remote
alarm panel)
Remove & clear pressure tubes
Check & replace pressure switch if needed
Call Saniflo technical for further assistance
Symptom The motor does not activate –No noise
Given that Sanicubic 2 has two motors, we need to clarify that one or both motors are still working. This can
be done by pressing the motor override buttons for each motor on the main control panel.
Sanicubic 2 Troubleshooting Guide

Possible Reasons Remedies
The cutter assembly jammed /blocked
by a foreign object
Remove the blockage from cutter assembly
(also check impellers for residual foreign
matter)
Pump cover misaligned, impeller
loose, or failed capacitor
Check correct mounting of pump cover and
impeller.
Test and replace capacitor.
Motor windings failure Electrician to test windings and replace
motor if required
Symptom The motor hums, but does not run/activate
Sanicubic 2 Troubleshooting Guide
Given that Sanicubic 2 has two motors, we need to clarify that one or both motors are still working. This can
be done by pressing the motor override buttons for each motor on the main control panel.

Possible Reasons Remedies
The discharge pipe is blocked Clear the discharge line
Hydraulic problem (discharge pipe clogged, pump body
or impeller loose)
Check the discharge line, pump body and impeller
The length or height of the pump line installation is
over the specification, or too many bends/elbows
Check installation against manufacturer’s installation
guides
The integral non-return-valve (NRV) is
blocked/faulty/damaged
Check & clean/replace integral NRV
Defective control board Consult Saniflo technical department
Symptom The motor runs continuously
Sanicubic 2 Troubleshooting Guide

Possible Reasons Remedies
The connected fixtures are
running/leaking
Check and, if needed, repair the fixtures
connected to the pump
The integral non-return-valve (NRV) is
blocked/faulty/damaged
Check & clean/replace integral NRV
Defective control board Consult Saniflo technical department
Symptom The motor activates intermittently
Sanicubic 2 Troubleshooting Guide

Possible Reasons Remedies
Vent hole blocked. AAV installed on vent connection. Clean the vent.
Remove the AAV, replace with 2-way carbon block filter
or vent to atmosphere.
Impeller or pump cover plate is faulty or discharge line
blocked
Check impeller/pump cover plate/Discharge line
Partially blocked drainage prior to pump Check drain lines and clear blockages
The length or height of the pump line installation is over
the specification, or too many bends/elbows
Check installation against manufacturer’s installation
guides.
Symptom Bad or very slow evacuation
Sanicubic 2 Troubleshooting Guide

Symptoms Possible Reasons Remedies
Backflow of water to
fixture/appliance
Outlet of fixture/appliance too close to
activation level of pump (Outlet of lowest
fixture must be minimum 275mm above
base of pump)
Raise fixture/appliance or lower pump
Bad smell
Pump not vented to atmosphere Vent to atmosphere or install 2-way
carbon block filter (Plastec Ecovent, or
Studor Maxi Filtra)
Sanicubic 2 Troubleshooting Guide

Sanicubic 2 Troubleshooting Guide
Alarm Instructions –troubleshooting guide
Anomaly Detected Causes/Problems Solutions
Flashing red alarm LED Water Level Detection Clear activation tubes
Replace pressure switch if
faulty
Call Saniflo technical
Steady red alarm LED Blocked vent line
AAV Installed
Blocked pump line
Motor jammed or failed
Discharge line beyond specs
Faulty control board
Clear vent line
Remove AAV and replace with
carbon block filter or vent to
atmosphere
Check cutter assemblies for
blockages & impellers for
residual matter
Check discharge line against
manufacturer’s installation
guides
Contact Saniflo Technical
Flashing yellow (power) alarm
LED
Mains failure
Power disruption
Check the
powerpoint/fuse/circuit
breaker.
Press both motor override
buttons for 4 seconds. This
will reset fault indication and
stabilise the power light.
Contact Saniflo Technical

ABOUT SANIFLO
For over 60 years, SFA Group along with Saniflo Australasia,
have been helping home and business owners easily install
bathroom fixtures, laundry rooms and kitchens anywhere
and without major work.
Our products are manufactured in France, and comply with
the strictest requirements and consistently exceed customer
expectations. To maintain our high level of excellence our
R&D and engineers are constantly developing state-of-the-
art products to suit any projects from light domestic to heavy
commercial applications.

ANY MORE QUESTIONS?
Call Saniflo Head Office
Australia -1300 554 779
NZ –0800 107 264