Sharp Aquos Zero2 Quick start guide

Be sure to read this manual before use
In this manual, the “AQUOS zero2 SHV47” is abbreviated as the “SHV47” or
the “product”.
In this manual, “au Nano IC Card 04” is abbreviated as “au IC Card”.
For illustrations and descriptions in this manual, refer to “Basic Manual”
available on the au homepage.
NotesonUsage
January2020,1stEdition
Soldby:KDDICORPORATION,
OKINAWACELLULARTELEPHONECOMPANY
Manufacturedby:SHARPCORPORATION
SHV47

- 1 -
Using the Product
Before using the product, be sure to read the “Safety Precautions” for proper
use.
If you think the product may be malfunctioning, first check with the “quick
diagnostic” and “trouble diagnostic” from the “Repair and Delivery Support”
app.
■Quick diagnostic
On the home screen →“App list screen” →[Support] →[故障紛失サポー
ト] (Repair and Delivery Support) →[クイック診断してみる] (Try quick
diagnostic)
■Trouble diagnostic
On the home screen →“App list screen” →[Support] →[故障
紛失サポート] (Repair and Delivery Support) →[便利な機能]
(Useful functions) →[トラブル診断を試す] (Try trouble
diagnostic)
You can also check from the au homepage below.
(https://www.au.com/trouble-check/)(Japanese)
•Communication is not possible even inside the service area in places where
the signal does not reach (e.g. tunnels and basements). Also,
communication may not be possible in poor reception areas. Communication
may be interrupted if you move into a poor reception areas during
communications.
•Since this product uses radio waves, the possibility of communication
intercepts by third parties cannot be eliminated. (Though the LTE/WiMAX 2+/
UMTS/GSM system has highly secure confidential communication features.)
•VoLTE (LTE network) by au is used when connecting with organizations that
receive emergency call within Japan. You cannot connect using 3G
(circuit-switched network).
•The product is compatible with au World Service. Each network service in
this manual varies depending on the area and service content.
•Since the product is a radio station under the Radio Law, you may be asked
to temporarily submit the product for inspection in accordance with the
Radio Law.

- 2 -
•The IMEI information of your cell phone is automatically sent to KDDI
CORPORATION for maintenance and monitoring operational status of your
cell phone.
•If you are using the product overseas, check the relevant laws and
regulations of the country/region you visit in advance.
•The Company is not liable for any damages arising from earthquakes,
lightning, storms, floods or other natural disasters, as well as fires, actions
by third parties, other accidents, intentional or mistaken operation by the
customer, or use under other unusual conditions outside the responsibility of
the Company.
•The Company is not liable for any incidental damages (change/
disappearance of saved content, loss of business income, disruption of
business, etc.) arising from use of or inability to use the product.
•The Company is not liable for any damages arising from failure to observe
the described content of this manual.
•The Company is not liable for any damages arising, for example, from
malfunction caused by combination with connected devices or software not
related to the Company.
•Captured image data or downloaded data may sometimes be altered or lost
due to faults, repair or other handling of the product. The Company is not
liable for any damage or lost income resulting from recovery of these data.
•It is recommended you keep a copy of important data on your PC's hard
disk, etc. Whatever the cause of the defect or malfunction may be, the
Company assumes no responsibility for alteration or loss of saved data.
•Contents saved in the product, such as contacts, mails and favorites might
be altered or lost by an accident, fault, repair or mishandling. Be sure to
keep a copy of important contents. Note that the Company assumes no
responsibility for any damages or lost profits resulting from altered or lost
contents.
•Note that content data (both charged or free content) saved on the product
cannot be returned to the customer when the product is replaced for repair
of a fault, for example.
•If an image is displayed for a long time, an afterimage may occur on the
display but this is not a fault. To prevent afterimage and to conserve power,
you are recommended to set the screen timeout time to a short time.

- 3 -
•Although the display used on the product is made using high-precision
technology, some pixels (dots) might be lit or out at all times. This is not a
malfunction.
•You are recommended to store copies of individual data such as still
pictures/videos you took and music in your PC by sending each file as mail
attachment, etc. Note, however, that you may not be able to make copies of
some copyrighted data even by the above-mentioned means.
•Do not discard together with regular trash. Please cooperate in the collection
of the product (including optional accessories) when it is no longer needed
to protect the environment and effectively use resources. Old products are
collected at au shops and other places.
* “The Company” as appears in this manual refers to the following companies:
Sold by: KDDI CORPORATION, OKINAWA CELLULAR TELEPHONE COMPANY
Manufactured by: SHARP CORPORATION
◎Reproduction of the content of this manual in part or in whole is
prohibited.
◎The content of this manual is subject to change without notice.
◎Part of functions cannot be used due to a specification change of the
operating system or change/end of the service.
◎Every effort has been made in the preparation of this manual. Should you
notice any unclear points, omissions, etc., feel free to contact us.

- 4 -
Safety Precautions (Observe Strictly)
■Before using the product, thoroughly read these safety
precautions for proper use. After reading, store the precautions
in a safe place.
■These precautions contain information intended to prevent injury
to the user and to surrounding people, as well as damage to
property, and must be observed at all times.
■The following symbols indicate the different degrees of injury or
damage that may occur if information provided is not observed
and the product is used improperly.
DANGER This symbol indicates that “death or
serious injury*1 may directly and
immediately result from improper use”.
WARNING This symbol indicates that “death or
serious injury*1 may result from
improper use”.
CAUTION This symbol indicates that “minor
injury*2 and/or physical damage*3 may
result from improper use”.
*1 Serious injury: This refers to loss of sight, injury, burns (high- and low-temperature),
electric shock, broken bones, injuries with residual aftereffects from
poisoning, etc., and injuries requiring hospital admission for
treatment or long-term hospital attendance as an outpatient.
*2 Minor injury: This refers to injuries, burns (high- and low-temperature), electric
shock, etc. that do not require hospital admission for treatment or
long-term hospital attendance as an outpatient.
*3 Physical damage: This refers to extended damage to buildings, furniture, livestock,
pets, etc.

- 5 -
■Explanation of Prohibited or Enforcement Symbols
Prohibited
Indicates an action that
is not allowed.
Wet hands
prohibited
Indicates that handling
with wet hands is not
allowed.
Disassembly
prohibited
Indicates that
disassembly is not
allowed.
Instruction
Indicates that
instructions specified
are compulsory (must
be followed).
Wetting
with water
prohibited
Indicates that use in a
place where the
product is likely to get
wet or allowing the
product to get wet is
not allowed.
Disconnect
plug from
power outlet
Indicates that the power
plug must be
disconnected from the
power outlet.
■Precautions Common to the Main Unit, Charger, au IC
Card, Peripheral Devices
DANGER
Prohibited
Do not use, store or leave the equipment in locations subject
to high temperatures or accumulation of heat (near a fire or
heating unit, in a kotatsu or bedding, under direct sunlight,
inside a vehicle on a hot day, etc.).
May cause fires, burns, injury, electric shock, etc.
Prohibited
Do not place the equipment inside cooking appliances such
as microwave ovens and induction cookers or high pressure
vessels such as pressure cookers, or near them.
May cause fires, burns, injury, electric shock, etc.

- 6 -
Prohibited
Do not sprinkle sand, soil or dirt on the equipment or put the
equipment directly on it. Also, do not touch the equipment
when sand etc. is adhering to your hand.
May cause fires, burns, injury, electric shock, etc.
Refer to the following for details on waterproofness/
dustproofness.
zP.33 “Notes on Waterproof and Dustproof Properties”
Prohibited
Do not charge the equipment while it is wet with liquids such
as water (drinking water, sweat, seawater, pet urine, etc.). Also,
do not charge the equipment where water is regularly in use
such as a bathroom.
May cause fires, burns, injury, electric shock, etc.
Refer to the following for details on waterproofness.
zP.33 “Notes on Waterproof and Dustproof Properties”
Prohibited
Do not press the equipment strongly or broken it. Especially
when carrying the equipment in your pocket, do not allow it to
be hit with or nipped in objects.
May cause fires, burns, injury, etc. because of damage of the
internal battery.
※Take particular care with the followings
•Sitting or squatting down while putting the equipment in your
pocket of trousers or skirt
•Allow the equipment to be nipped in the door or vehicular door
while putting the equipment in your pocket of outerwear
•Stepping on the equipment while it is placed on a soft object
such as the sofa or bedding, or floor
Disassembly
prohibited
Do not attempt to disassemble or modify the equipment.
May cause fires, burns, injury, electric shock, etc.
Prohibited
Do not remove the internal battery of the product.
May cause fires, burns, injury, etc.

- 7 -
Prohibited
Do not remove the back cover of the product.
May cause fires, burns, injury, etc.
Wetting
with water
prohibited
Do not get the equipment wet with liquids such as water
(drinking water, sweat, seawater, pet urine, etc.).
May cause fires, burns, injury, electric shock, etc.
Refer to the following for details on waterproofness.
zP.33 “Notes on Waterproof and Dustproof Properties”
Wetting
with water
prohibited
Do not allow liquids such as water (drinking water, sweat,
seawater, pet urine, etc.) to get inside the charging jack or
external connection jack.
May cause fires, burns, injury, electric shock, etc.
Refer to the following for details on waterproofness.
zP.33 “Notes on Waterproof and Dustproof Properties”
Instruction
Use only optional parts specified by au.
May cause fires, burns, injury, electric shock, etc. if you use a
device other than specified one.
WARNING
Prohibited
Do not subject the equipment to strong force, impacts or
vibration such as letting it fall, stepping on it or throwing it.
May cause fires, burns, injury, electric shock, etc.
Prohibited
Do not allow conductive materials (such as metal objects and
pencil lead) to come into contact with the charging jack or
external connection jack or dust to get inside it.
May cause fires, burns, injury, electric shock, etc.
Prohibited
Do not cover or wrap the equipment with bedding etc. when
using or charging.
May cause fires, burns, etc.

- 8 -
Instruction
If charging is not completed after the specified charging time,
stop charging.
May cause fires, burns, injury, etc. because of overcharging.
Instruction
Be sure to turn off the product and not to charge the battery
in locations where flammable gas may be generated and
where dust is generated.
May cause explosions, fires etc., because of igniting flammable
gas etc.
Instruction
When using at a gas station, or nearby follow the instructions
of each facility.
Do not charge the equipment at the gas station or nearby.
Also, pay attention to when using the product at a gas station, or
nearby and do not using it while refueling.
May cause explosions, fires etc., because of igniting flammable
gas etc.
Instruction
If any trouble such as an unusual odor, unusual noise,
smoking, overheating, discoloration or deformation is found
during use, charge or storage, follow the instructions below.
•Unplug the power plug from the outlet.
•Turn off the product.
May cause fires, burns, injury, electric shock, etc. if you do not
follow the instructions above.
CAUTION
Prohibited
Do not use a damaged equipment.
May cause fires, burns, injury, etc.
Prohibited
Do not leave the equipment on unstable surfaces, such as on
a wobbly table or sloped surface. Be very careful while the
vibrator is set.
May fall and cause injury etc.

- 9 -
Prohibited
Do not use or store the equipment in locations that are
subject to humidity, dust or high temperatures.
May cause fires, burns, electric shock, etc.
Refer to the following for details on waterproofness/
dustproofness.
zP.33 “Notes on Waterproof and Dustproof Properties”
Prohibited
If being used by a child, have a guardian teach him/her the
proper handling procedures and do not have him/her use it
improperly.
May cause injury etc.
Prohibited
Do not place the equipment where the young children can
reach it.
Be careful about where to store of small parts such as the au
IC Card tray and the SIM eject tool (sample) in particular.
A young child may swallow the equipment, or suffer injury, electric
shock, etc.
Instruction
Be careful when using the product continuously or charging
because it may become warm. Also, be careful not to touch it
unintentionally and continuously when you carry the
equipment in your pocket, fall asleep, etc.
The product or specified charger (sold separately) may become
warm when using an application, a call, data communication,
watching video, etc. continuously or charging. Directly touching a
warmed part continuously may cause redness, itching, rashes,
low-temperature burns, etc. on your skin depending on your
constitution or health condition.

- 10 -
■Main Unit
DANGER
Prohibited
Do not throw the product into a fire or heat it.
May cause fires, burns, injury, etc.
Prohibited
Do not apply excessive force on the product such as
puncturing it with a sharp object (nail etc.), hitting it with a
hard object (hammer etc.) or stepping on it.
May cause fires, burns, injury, etc.
Instruction
If the substance inside the product comes into contact with
your eyes, mouth, etc., immediately rinse the contacted area
with clean water. Then seek prompt medical treatment.
May result in loss of eyesight, sick, etc. because of the substance
inside the product.
WARNING
Prohibited
Do not point the illuminated light directly at someone's eyes.
Especially when you use it for young children, keep sufficient
distance from them.
Do not use Mobile light near people's faces. Eyesight may be
temporarily affected leading to accidents etc.
Prohibited
Do not illuminate or emit the mobile light at anyone driving a
car or other vehicles.
May prevent a driver from driving safely and cause a traffic
accident etc.
Prohibited
Do not watch the screen which is flashing repeatedly for a
long time.
May cause spasm or loss of consciousness.

- 11 -
Prohibited
Do not allow water or other liquids (drinking water, sweat,
seawater, pet urine, etc.), metal, flammable material or other
foreign object to enter the au IC Card tray slot on the product.
Also, do not mistake the slot place and direction of the au IC
Card.
May cause fires, burns, injury, electric shock, etc.
Prohibited
Do not expose the camera lens to direct sunlight etc. for an
extended period.
May cause fires, burns, injury etc. because of the light-collecting
mechanism of the lens.
Prohibited
Laser (proximity sensor)
Do not stare into proximity sensor.
May temporarily affect eyesight, leading to accidents.
EN60825-1:2014
CLASS 1
LASER Product
Instruction
Turn off the product or set it to Airplane mode before going
aboard an airplane.
Since using the product on airplanes is restricted, follow the
instructions given by the respective airlines.
Failure to do so might affect an airplane's electronic
instrumentation because of signals.
If you commit a prohibited act while using the product on an
airplane, you may be punished by law.

- 12 -
Instruction
Follow the instructions given by the respective medical
institution regarding the use of the product in a hospital.
Turn off the product in areas where the use of cell phones is
prohibited.
Failure to do so might cause interference with the operation of
electronic devices and electronic medical devices because of
signals.
Instruction
Keep the product away from the ears during a call in which
hands-free is set, while the ringtone is ringing loudly, during
stand-by, etc.
When you attach the earphone/microphone etc. to the product
to play games, video/music, etc., do not make the volume too
loud.
During a call in which hands-free is set, loud sounds are being
emitted from the product.
Even during stand-by, the ringtone or alarm sound may activate
suddenly.
Hearing loud sounds for a long time may damage your hearing
such as difficulty in hearing.
Also, excessively high volume prevent you from hearing ambient
sounds and cause an accident.
Instruction
If you have a weak heart, take extra precautions when setting
functions such as the vibrator and ringtone volume for
incoming calls.
You may be startled at the sudden vibrator and ringing for
incoming calls and may have harmful effects on your heart.
Instruction
If you are using electronic medical equipment etc., contact
the respective manufacturer or dealer to check whether the
operation of the equipment is affected by signals.
May interfere with the operation of electronic medical equipment
etc. because of signals.

- 13 -
Instruction
Turn off the product near high-precision electronic devices or
devices that use weak electronic signals.
May interfere with the operation of electronic devices because of
signals.
※Take particular care with the following devices
Hearing aids, implanted cardiac pacemakers, implanted
cardioverter-defibrillators, other electronic medical equipment,
other equipment controlled by electronic signals, etc. If you use
an implanted cardiac pacemaker, implanted cardioverter-
defibrillator or other electronic medical equipment, contact the
respective manufacturer or dealer to check whether the operation
of the equipment is affected by signals.
Instruction
If the display part or camera lens is damaged, be careful of
broken glass and the exposed inside of the product.
May cause burns, injury, electric shock, etc. if you touch the
broken or exposed parts.
Instruction
If the internal battery leaks or emits an unusual odor,
immediately stop using the product and move it away from
any naked flames or fire.
The battery fluid is flammable and could ignite, causing a fire,
explosion, etc.
Instruction
Do not allow a pet etc. to bite the product.
May cause fires, burns, injury, etc. because of catching fire,
exploding, overheating or leaking of the battery.
CAUTION
Prohibited
For using a motion sensor and geomagnetic sensor, check
the safety around, hold the product and do not swing it more
than necessary.
May cause an accident such as injury.

- 14 -
Prohibited
If the display is broken and the internal substance then leaks,
do not get it on your skin (face, hands, etc.), clothes, etc.
May result in damage your eyes or skin.
If the internal substance comes into contact with your eyes,
mouth, skin or clothes, immediately rinse the contacted area with
clean water.
Also, if it comes into contact with your eyes, mouth, etc., seek
medical treatment immediately after rinsing the contacted area.
Prohibited
Do not dispose of the product in ordinary garbage.
May cause fires, burns, injury, etc. Also, may damage to the
environment. Take the unnecessary product to a sales outlet such
as an au shop or follow the instructions by a local institution that
handles used products.
Prohibited
If the substance inside the internal battery leaks, do not get
the liquid on your skin (face, hands, etc.), clothes, etc.
May result in damage your eyes or skin.
If the internal substance comes into contact with your eyes,
mouth, skin or clothes, immediately rinse the contacted area with
clean water.
Also, if it comes into contact with your eyes, mouth, etc., seek
medical treatment immediately after rinsing the contacted area.
Prohibited
When removing the au IC Card, be careful with the tip of the
SIM eject tool (sample) not to injure any part of your body
such as fingers.
May cause injury etc. if you touch the tip of the SIM eject tool
(sample).
Instruction
If you use the product in a vehicle, contact the vehicle
manufacturer or dealer to check whether the operation of the
vehicle is affected by signals.
May interfere with the operation of electronic equipment because
of signals in some vehicle models. In this case, stop using the
product.

- 15 -
Instruction
If any trouble on your skin is occurs due to using the product,
immediately stop using it and seek medical treatment.
Use of the product may cause itching, rashes, eczema, etc.
depending on your constitution or health condition.
For details on materials of each part, refer to “Material List”
(zP.22).
Instruction
Make sure that there is no metal (a blade of cutter, staple, etc.)
on the product because the earpiece (receiver)/speaker,
speaker and standard camera section contain parts that
generate magnetic waves.
May cause injury etc. because of the adhered object.
Instruction
Look at the display in a well-lit place, keeping a certain
distance.
Eyesight may be weakened etc. if you look at it in a dark place or
closely.
■Charger
WARNING
Prohibited
Do not use if the cord of the specified charger (sold
separately) is damaged.
May cause fires, burns, electric shock, etc.
Prohibited
Do not touch the specified charger (sold separately) if you
hear thunder.
May cause electric shock etc.
Prohibited
Do not short-circuit the charging jack when connected to an
outlet. Also, do not allow any part of your body (hands,
fingers, etc.) to come into contact with the charging jack.
May cause fires, burns, electric shock, etc.

- 16 -
Prohibited
Do not place heavy objects on the cord of the specified
charger (sold separately) or apply excessive force on it such
as pulling it.
May cause fires, burns, electric shock, etc.
Prohibited
When plugging/unplugging the specified charger (sold
separately) into/from the outlet, do not allow metallic straps
or other metallic objects to come into contact with the prongs
of the plug.
May cause fires, burns, electric shock, etc.
Prohibited
Do not connect the voltage converter for overseas travel
(travel converter) to the specified charger (sold separately).
May catch fire, or cause overheat, electric shock, etc.
Prohibited
Do not apply excessive force on the connection part with the
specified charger (sold separately) connected to the product.
May cause fires, burns, injury, electric shock, etc.
Wet hands
prohibited
Do not handle the cord, charging jack or power plug of the
specified charger (sold separately) with wet hands.
May cause fires, burns, electric shock, etc.
Instruction
Always use the specified power supply and voltage.
When using overseas, use the specified charger (sold
separately) that is available overseas.
Using the incorrect power supply and voltage may cause fires,
burns, electric shock, etc.
AC adapter: 100V AC (Connect only with a household AC outlet)
AC adapter available overseas: 100 to 240V AC (Connect only
with a household AC outlet)
Instruction
Wipe off any dust on the power plug.
May cause fires, burns, electric shock, etc. if you use the power
plug with dust adhering.

- 17 -
Instruction
Fully plug the specified charger (sold separately) into the
outlet.
May cause fires, burns, electric shock, etc. if you do not insert it
securely.
Instruction
Always grasp the body of the adapter when unplugging the
power plug from the outlet. Do not apply excessive force on it
such as pulling the cord of the specified charger (sold
separately).
May cause fires, burns, electric shock, etc. since the cord of the
adapter is damaged by pulling it.
Instruction
When plugging/unplugging a specified charger (sold
separately) into/from the product, plug/unplug it straightly
toward the jack to connect, not applying excessive force on it
such as pulling the cord.
May cause fires, burns, injury, electric shock, etc. if you do not
plug/unplug it correctly.
Instruction
If the charging jack is deformed such as bending it,
immediately stop using. Also, do not use the deformed one by
returning it to the original shape.
May cause fires, burns, injury, electric shock, etc. because of
short circuit of it.
Disconnect
plug from
power outlet
Unplug the power plug from the outlet when not using.
May cause fires, burns, electric shock, etc. if you leave the power
plug with it plugged into the outlet.
Disconnect
plug from
power outlet
If water or other liquids (drinking water, sweat, seawater, pet
urine, etc.) are attached on the equipment, immediately
remove the power plug from the outlet.
May cause fires, burns, electric shock, etc. because of short
circuit by the adhered object.

- 18 -
Disconnect
plug from
power outlet
Always unplug the power plug from the outlet before cleaning
the equipment.
May cause fires, burns, electric shock, etc. if you do not unplug it.
CAUTION
Prohibited
Do not touch the specified charger (sold separately)
continuously when connected to an outlet.
May cause burns etc.
■au IC Card
CAUTION
Instruction
Be careful with the cutting surface not to injure any part of
your body such as fingers when handling the au IC Card.
May cause injury etc. because the cutting surface may be sharp.
■3.5mm Earphones Adapter (Sample)
DANGER
Instruction
Strictly observe manufacturer warning and caution indications
for your earphones and peripheral equipment, and use
according to descriptions in user manuals.

- 19 -
WARNING
Prohibited
Do not touch the 3.5mm Earphones Adapter (sample) if you
hear thunder.
May cause electric shock etc.
Prohibited
Do not place heavy objects on the 3.5mm Earphones Adapter
(sample) or apply excessive force on it such as pulling it.
May cause fires, burns, electric shock, etc.
Prohibited
When plugging/unplugging the 3.5mm Earphones Adapter
(sample) into/from the product, do not allow metallic straps or
other metallic objects to come into contact with it.
May cause fires, burns, electric shock, etc.
Prohibited
The 3.5mm Earphones Adapter (sample) is not waterproof/
dustproof.
Do not use or store the equipment in locations that are
subject to humidity, dust or high temperatures.
May cause fires, burns, electric shock, etc.
Wet hands
prohibited
Do not handle the 3.5mm Earphones Adapter (sample) with
wet hands.
May cause fires, burns, electric shock, etc.
Instruction
If any trouble such as an unusual odor, unusual noise,
smoking, overheating, discoloration or deformation is found
during use or storage, follow the instructions below.
•Unplug the 3.5mm Earphones Adapter (sample) from the
product.
May cause fires, burns, injury, electric shock, etc. if you do not
follow the instructions above.