
19
Trouble Shooting
PROBLEM POSSIBLE CAUSE SOLUTION
LCD Panel and lamps
not activated when
powered on
1. The battery pack with a low
charge
2. The output voltage of battery
pack is extraordinary low
3. The main switch is
malfunctioned
4. Either the controller, LCD panel
or lamp is malfunctioned
1. The battery pack has to
be fully charged
2. Contact authorized
dealer
3. Make sure the key switch
is well operated
4. Contact authorized dealer
Motor is silent when
powered on and throttle
activated
1. The motor is not well
connected
2. The throttle handle is not
connected properly
3. The controller is malfunctioned
Contact authorized dealer
Throttle handle released
and motor still activated
1. Throttle handle is failure
2. The controller is malfunctioned Contact authorized dealer
Riding with a low power
1. Battery pack is in a low voltage
and low charge
2. Rear wheel interfered by an
unexpected or abnormal
resisting force
1. The battery pack has to
be fully charged
2. Remove foreign objects or
check and adjust braking
system, or contact
authorized dealer
The riding speed is
fluctuating while in a
normal riding
1. A poor contact on the power
connection of battery pack ,
power cable or wire harness
2. Handbrakes with a poor
connection on the wires for the
power off feature that works
improperly
1. Check all the
connections if securely
fastened
2. Contact authorized dealer
Fail to charge the battery
pack
1. The connection of the charger,
battery pack and electricity
power source inlet are not well
set in place
2. Battery pack is malfunctioned
3. Charger is malfunctioned
1. Check the all
connections if properly
fastened
2.Contact authorized dealer
3.Contact authorized dealer
Note: You must use the genuine SHOPRIDER®charger dedicated for C-LiFePO4Battery
for charging.
Please contact your authorized dealer if any of the above solution is insufficient to resolve
the problem completely or your concern is still existing.