SHORE TEL IP 560 User manual

ShoreTel, Inc., 960 Stewart Drive Sunnyvale, California 94085 USA Phone: [phone] +1.800.425.9385 Fax: [phone] www.shoretel.com
PN 800-1067-02
ShoreTel 560/560g IP Phone Quick Reference
PHONE OPERATION
Place Calls
Use the Speakerphone or a Headset
Speaker
or
Headset
+ ext.
Use the Directory
Directory
+ to select +
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Make a Conference Call
Conference
+ ext. +
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or
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Use the Intercom
Intercom
+ ext. +
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Redial and Check Missed Calls
Redial
+ to select +
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Dial Paging Extension number provided by administrator
Answer Calls lift handset or
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!NSWER
!NSWER
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or
Speaker
or
Headset
Send a Call to Voice Mail
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4O
4O
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6- 0ICKUP
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Divert a Call
Transfer
+ ext. +
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4RANSF
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Select a Ring Tone
Options
+ password +
#
+ to select
Adjust Handset, Headset
or Speakerphone Volume Volume to select
Answer Call Waiting select appropriate call key
Interact with Calls
Mute a Call
Mute
Place a Call On or Off Hold
Hold
Transfer a Call
Transfer
+ ext. +
#ONFRN #ONSLT #ANCEL
4RANSF
4RANSF
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or
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#ONSLT
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Join Calls
#ONFRN #ONSLT #ANCEL4RANSF
)NTCOM
*OIN
*OIN !NSWER
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Park Calls
#ONFRN #ONSLT #ANCEL4RANSF
)NTCOM *OIN
!NSWER
!NSWER
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5N0ARK -ODE 0ICKUP
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/+
+
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0ARK
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/+
+ ext.
Unpark Calls lift handset or
Speaker
+
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5N0ARK
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$IAL
/+
+ ext. +
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5N0ARK
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Change Call Handling Mode
#ONFRN #ONSLT #ANCEL4RANSF
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0ARK 4O6- 0ICKUP
5N0ARK
-ODE
-ODE 0ICKUP
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/+
+ to select +
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/+
/+
Log In and Out of Workgroups
Options
+ password +
#
+ to select
Adjust the Display Contrast press and hold
Mute
+ to select
VOICE MAIL
Log Into Main Menu
Voice Mail
+ password +
#
Log In from Another Extension
# #
+ ext. + password +
#
Note: For more information about voice mail features, please consult the Voice Mail Quick Reference.
OFFICE ANYWHERE CODES
Transfer a call
* *
+ destination +
# #
Conference a call
* *
+ destination +
* *
Hold a call
* *
Hang up
# #
Access other star codes
* *
+ (star code from below)
QUICK REFERENCE OF COMMON STAR CODES
Park a call
*1 1
+ ext.
UnPark a call
*12
+ ext.
Pick Up a Remote Extension
*13
+ ext.
Pick Up the Night Bell
*14
+ ext.
Use the Intercom
*15
+ ext.
Barge In
*16
+ ext.
Silent Monitor
*17
+ ext.
Toggle the Hunt Group Status
*18
+ HG ext.
Whisper Page
*19
+ ext.
Change CHM and Forwarding Voice Mail + password +
#
+
72
Change Extension Assignment Voice Mail + password +
#
+
731
Unassign Extension Assignment Voice Mail + password +
#
+
732
Assign Extension to External Number Voice Mail + password +
#
+
733
TROUBLESHOOTING
View Phone Information
Mute
+ I-N-F-O +
#
Reboot Your Phone
Mute
+ R-E-S-E-T +
#
Note: For additional details on the information contained in this Quick Reference card, please
consult the 560/560g User Guide.

ShoreTel 560/560g IP Phone Quick Reference
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ShoreTel IP 560/560g Idle Interface ShoreTel IP 560/560g Inbound Call
GUIDE TO STATUS ICONS
Custom Keys - Monitored Extension
Idle
Inactive / Do Not Disturb
Unheard Voice Messages
Do Not Disturb / Unheard Messages
Incoming Call (Animated)
On a Call
Incoming Call and On a Call
On a Conference Call
Call On Hold / Parked
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Custom Keys
Six custom keys with tri-color
LED indicators can be config-
ured as call keys, monitored
extensions, or speed dial keys.
Speaker
Delivers
high-quality
wideband
sound.
Indicator LED
Flashing light alerts the
user to incoming calls
and unheard voice
messages.
Function Keys
Perform core telephony functions
(Voice Mail, Transfer, Options,
Conference, Directory, Intercom,
Redial, Hold)
Scroll Button
Select options
in interface.
Dial Pad
LCD Display
160 x 80 pixel, 2-bit grayscale
Soft Keys
Context-sensitive,
functions defined
on display.
Microphone
Audio Control Keys
Volume button controls
handset, headset,
speaker and ring
volume. Mute, Speaker,
and Headset keys are
illuminated when func-
tions are active.
Handset with
Finger Rest
Function Keys
Overlay
Vinyl overlay imprinted with
international symbols.
ShoreTel, Inc., 960 Stewart Drive Sunnyvale, California 94085 USA Phone: [phone] +1.800.425.9385 Fax: [phone] www.shoretel.com
PN 800-1067-02
Headset jack
Note: You can c onnect a supported headset into the 560/560g IP Phone by plugging the
headset into the headset jack at the left corner of the phone chassis. Contact your system
administrator for details.
Custom Keys - Call
On Hook
Off Hook
Inactive / Do Not Disturb
Incoming Call (Animated)
On a Call
On a Conference Call
Call On Hold / Parked
Remote Hold
Main Display
Unheard Voice Messages
Missed Calls
Logged Into Workgroup
Logged Into Workgroup, In Wrap-Up
Logged Out of Workgroup
Custom Keys - Speed Dial
Speed Dial Extension
Your ShoreTel 560/560g IP phone also provides color cues
to help you determine the operational status as follows:
Steady Green - in use by you
Blinking Green - (Fast) on hold or call parked
Blinking Green - (Slow) incoming call
Steady Red - in use by owner
Blinking Red - incoming call, owner on a call
Steady Orange - extension’s call handling set to Do Not Disturb mode
Blinking Orange - incoming call
GUIDE TO LEDS
Handset jack