SHORE TEL 565g User manual

ShoreTel IP Phone 565g
User Guide
September 28, 2015

Legal Notices
ShoreTel IP Phone 565g User Guide 2
Document and Software Copyrights
Copyright © 1998-2015 by ShoreTel Inc., Sunnyvale, California, USA. All rights reserved.
Printed in the United States of America. Contents of this publication may not be reproduced or transmitted in any form or by any means, electronic or mechanical, for
any purpose, without prior written authorization of ShoreTel, Inc. ShoreTel, Inc. reserves the right to make changes without notice to the specifications and materials
contained herein and shall not be responsible for any damage (including consequential) caused by reliance on the materials presented, including, but not limited to
typographical, arithmetic or listing errors.
Trademarks
ShoreTel, ShoreTel (and logo), Brilliantly Simple, Brilliantly Simple Communication, ShoreTel Connect, ShoreTel Connect ONSITE, ShoreTel Connect CLOUD, and
ShoreTel Connect HYBRID are registered trademarks of ShoreTel, Inc. in the United States and/or other countries. The ShoreTel logo is a trademark of ShoreTel,
Inc. in the United States and/or other countries.
All other copyrights and trademarks herein are the property of their respective owners.
Patents
The ShoreTel IP Phone 565g is covered by patents as listed at http://www.shoretel.com/about/patents.html.
Version Information
ShoreTel IP Phone 565g User Guide
Document Part Number: 850-1133-03
Date: September 28, 2015
Company Information
ShoreTel, Inc.
960 Stewart Drive
Sunnyvale, California 94085 USA
+1.408.331.3300
+1.408.331.3333 (fax)
www.shoretel.com

ShoreTel IP Phone 565g User Guide 3
Chapter 1 ShoreTel IP Phone 565g . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
GETTING STARTED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Your Phone's Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Adjusting Display Contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Backlight Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Guide to Status Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
LOGGING IN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
MANAGING CALLS – BASIC FEATURES . . . . . . . . . . . . . . . . . . . . . . . . . 13
Placing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Answering Additional Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Transferring a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Making a Conference Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Using the Intercom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Placing a Call On or Off Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Redialing and Checking Missed Calls . . . . . . . . . . . . . . . . . . . . . . . . . 18
AUDIO CONTROLS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Adjusting Ring Tone Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Adjusting Handset Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Adjusting Headset Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Adjusting Bluetooth Headset Volume . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Adjusting Speakerphone Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Muting an Active Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
VOICE MAIL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Logging Into the Main Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Logging In from Another Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Logging In from an External Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Leaving a Message and Message Options . . . . . . . . . . . . . . . . . . . . . 25
OPTIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Changing Availability States and Forwarding . . . . . . . . . . . . . . . . . . . . 26
Changing Automatic Off Hook Preference . . . . . . . . . . . . . . . . . . . . . . 26
Changing Ring Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Programming Your Custom Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Changing the Agent State . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Enabling or Disabling Handsfree Mode . . . . . . . . . . . . . . . . . . . . . . . . 30
Pairing with a Bluetooth Wireless Headset . . . . . . . . . . . . . . . . . . . . . 31
DIRECTORY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
MANAGING CALLS – ADVANCED FEATURES . . . . . . . . . . . . . . . . . . . . 34
Programmable Custom Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Bridged Call Appearances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Table of Contents

Table of Contents
4UserGuide ShoreTel IP Phone 565g
Silent Monitor / Barge In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Silent Coach . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Shared Call Appearences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Shared Call Appearance Inbound and Outbound Calls . . . . . . . . . . . . 39
Extension Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Whisper Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Picking Up the Night Bell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Toggling the Hunt Group Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Overhead Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Using Group Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Parking and Unparking Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
SHORETEL CONNECT CLIENT SOFTWARE . . . . . . . . . . . . . . . . . . . . . 42
WEB ACCESS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
TROUBLESHOOTING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Viewing Phone Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Rebooting Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
QUICK REFERENCE OF COMMON STAR CODES . . . . . . . . . . . . . . . . . 46
Office Anywhere Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

CHAPTER
ShoreTel IP Phone 565g User Guide 5
1. ShoreTel IP Phone 565g
GETTING STARTED................................................................................................... 7
Your Phone's Display............................................................................................ 8
Adjusting Display Contrast ................................................................................... 8
Backlight Operation .............................................................................................. 8
Guide to Status Icons............................................................................................ 9
LOGGING IN............................................................................................................. 12
MANAGING CALLS – BASIC FEATURES ............................................................... 13
Placing Calls....................................................................................................... 13
Answering Calls.................................................................................................. 14
Answering Additional Calls ................................................................................. 16
Transferring a Call .............................................................................................. 16
Making a Conference Call .................................................................................. 16
Using the Intercom ............................................................................................. 17
Placing a Call On or Off Hold.............................................................................. 17
Redialing and Checking Missed Calls ................................................................ 18
AUDIO CONTROLS.................................................................................................. 18
Adjusting Ring Tone Volume............................................................................... 18
Adjusting Handset Volume ................................................................................. 18
Adjusting Headset Volume ................................................................................. 19
Adjusting Bluetooth Headset Volume ................................................................. 19
Adjusting Speakerphone Volume........................................................................ 19
Muting an Active Call .......................................................................................... 19
VOICE MAIL.............................................................................................................. 19
Logging Into the Main Menu ............................................................................... 19

6UserGuide ShoreTel IP Phone 565g
ShoreTel IP Phone 565g
1
Logging In from Another Extension .................................................................... 19
Logging In from an External Phone .................................................................... 20
Leaving a Message and Message Options ........................................................ 25
OPTIONS .................................................................................................................. 26
Changing Availability States and Forwarding ..................................................... 26
Changing Automatic Off Hook Preference.......................................................... 26
Changing Ring Tone ........................................................................................... 27
Programming Your Custom Buttons ................................................................... 28
Changing the Agent State................................................................................... 29
Enabling or Disabling Handsfree Mode .............................................................. 30
Pairing with a Bluetooth Wireless Headset......................................................... 31
DIRECTORY ............................................................................................................. 33
MANAGING CALLS – ADVANCED FEATURES....................................................... 34
Programmable Custom Buttons ......................................................................... 34
Bridged Call Appearances.................................................................................. 36
Silent Monitor / Barge In ..................................................................................... 37
Silent Coach ....................................................................................................... 38
Shared Call Appearences................................................................................... 39
Shared Call Appearance Inbound and Outbound Calls...................................... 39
Whisper Page ..................................................................................................... 40
Whisper Page ..................................................................................................... 40
Picking Up the Night Bell .................................................................................... 41
Toggling the Hunt Group Status.......................................................................... 41
Overhead Paging................................................................................................ 41
Using Group Paging ........................................................................................... 42
Parking and Unparking Calls .............................................................................. 42
SHORETEL CONNECT CLIENT SOFTWARE......................................................... 42
WEB ACCESS .......................................................................................................... 43
TROUBLESHOOTING .............................................................................................. 43
Viewing Phone Information................................................................................. 44
Rebooting Your Phone........................................................................................ 45
QUICK REFERENCE OF COMMON STAR CODES................................................ 46
Office Anywhere Features .................................................................................. 46

ShoreTel IP Phone 565g GETTING STARTED
1
ShoreTel IP Phone 565g User Guide 7
GETTING STARTED
Welcome to your ShoreTel™ IP phone! Your phone has many unique features, including an intuitive
visual interface, custom keys, quick dialer directory, color display, Bluetooth headset support, gigabit
Ethernet speeds, and more.
Handset with
Finger Rest
Scroll Button
Select options
in interface.
TFT-LCD Color Display
3.5 inch
320 x 240 pixels
Soft Keys
Context-sensitive
functions defined
on display.
Indicator LED
Flashing light alerts
the user to incoming
calls and unheard
voice messages.
Function Keys
Perform core telephony functions
(Voice Mail, Transfer, Options,
Conference, Directory, Intercom,
Redial, Hold).
Dial Pad
Audio Control Keys
Volume button controls handset, headset, speaker
and ring volume. Mute, Speaker, and Headset keys
are illuminated when functions are active. Headset
key lights blue when phone is paired with a Bluetooth
headset and headset is in use. Headset key lights
green when Bluetooth headset is out of range (or
when phone is used with standard headset).
Function Keys Overlay
Vinyl overlay imprinted
with international
symbols
Custom Keys
Six custom keys with
tri-color LED
indicators can be
configured as call
keys, monitored
extensions, or speed
dial keys.
Headset Jack
Speaker
Delivers
high-
quality
wideband
sound.
Handset Jack Microphone
565g Rear View
Network and Power port
This port supports 10/100/1000Mb
Ethernet speeds.
PC port
This port supports
10/100/1000Mb Ethernet speeds
and can be used to daisy-chain a
computer to facilitate sharing of a
single LAN jack.

8UserGuide ShoreTel IP Phone 565g
ShoreTel IP Phone 565g Your Phone's Display
1
Your Phone's Display
Your ShoreTel IP phone's display shows your name and extension, Availability state, call appearance,
monitored extensions, calls, duration of call, voice messages, date and time, soft key functions, and
operating status.
Adjusting Display Contrast
To adjust the contrast of your display, press and hold while repeatedly pressing and on
the Scroll button (located to the left of the telephone display). This adjustment cycles through a list of
brightness and contrast combination values, which may be selected to give a better display
appearance from a particular viewing angle. The are 9 brightness levels, and each brightness level
offers 3 different contrast levels, for a total of 27 pairings.
Backlight Operation
When your phone is not used for several minutes, the screen will dim to half brightness. The screen
will return to full brightness if any buttons are pressed or if the phone receives an incoming call.
During normal business hours (configurable in the phone configuration files), the backlight will remain
partially lit. After hours, the phone display may go completely dark when the phone has not been
touched for a configurable length of time. The phone screen will automatically wake at the start of
business hours or if any button is pressed or if a call is received.
Javier Escuela
9:41am May 22
217
frtDsk
Pickup Unpark Mode
ShoreTel 565g Idle Display
Speed Dial
Your Name Your Extension
Soft
Keys
Missed
Calls
Unheard
Voice
Messages
Agent State

ShoreTel IP Phone 565g Guide to Status Icons
1
ShoreTel IP Phone 565g User Guide 9
Guide to Status Icons
Your ShoreTel IP phone offers icons to help indicate the operational state of the device. The table
below provides information about these icons, as well as additional information about the LED colors
and blink patterns associated with the various operational states. LED color references apply to the
IP265, IP560/560g, and IP565g models, which support three-color LED display for the custom keys.
Values shown in the table below apply to ShoreTel 6.1 (build 11.15.2603.0) and higher.
Icon Blink
Icon
LED Color and
Blink Pattern State
Call Appearance States
Off Idle
Orange
Steady on
Idle and DND
Off Idle and Message Waiting
Orange
Steady on
Idle, Message Waiting and
DND
Green
Steady on
Off Hook
Green
Steady on
Active Call
Green
Steady on
Active Conference Call
Green
Steady on
Remote Hold
Green
1000ms on, 1000ms
off
Offering Call
Orange
250ms on, 250ms off
Held or Parked Call or
Conference Call
Red
Steady on
Whisper Page Call
Red
Steady on
Active Call Whisper Muted

10 User Guide ShoreTel IP Phone 565g
ShoreTel IP Phone 565g Guide to Status Icons
1
Icon Blink
Icon
LED Color and
Blink Pattern State
Extension Monitor States
Off Idle
Orange
Steady on
Idle and DND
Off Idle and Message Waiting
Orange
Steady on
Idle, Message Waiting and
DND
Green
1000ms on, 1000ms
off
Offering Call
Green
Steady on
Active Call Picked Up
Orange
250ms on, 250ms off
Held or Parked Call or
Conference Call
Red
Steady on
Monitored Ext. on Active
Call
Red
Steady on
Monitored Ext. on
Conference Call
Green
200ms on, 100ms
off, 700ms on,
1000ms off
Monitored Ext on active
Call + Offering Call
Green
800ms on
Orange
200ms on
Picked up Monitored Ext.
Call + Monitor Ext on Active
Call

ShoreTel IP Phone 565g Guide to Status Icons
1
ShoreTel IP Phone 565g User Guide 11
Orange
200ms on, 100ms
off,
200ms on, 500ms off
Picked up Monitored Ext.
Call and Held + Monitor Ext
on Active Call
Orange
200ms on
Green
800ms on
Orange
200ms on
Green
100 on
Picked up Monitored Ext.
Call + Monitor Ext held
Active Call
Icon Blink
Icon
LED Color and
Blink Pattern State
Bridged Call appearance
States
Off Idle
Green
1000ms on, 1000ms
off
Offering Call
Green
Steady on
Active Call Picked Up
Red
Steady on
Line In-Use
Orange
250ms on, 250ms off
Held or Parked Call or
Conference Call
Icon Blink
Icon
LED Color and
Blink Pattern State
Extension Monitor States

12 User Guide ShoreTel IP Phone 565g
ShoreTel IP Phone 565g LOGGING IN
1
LOGGING IN
If you are using your phone for the first time and no extension has been assigned, the phone's display
shows “Available.” You can place calls but not receive them. You need to log in, change your
password, record your name, and assign your extension to this phone. To log in:
Press .
Icon Blink
Icon
LED Color and
Blink Pattern State
Feature Key With
Extension Target States
Off Idle or Offering Call
Red
Steady on
Connected or Held Call
Orange
Steady on
DND
Red
Steady on
(Dial/Transfer Mailbox
Only) MWI
Green
1000ms on, 1000ms
off
(Pickup, Pick/Unpark,
Pickup NightBell Only)
Offering
Orange
250ms on, 250ms off
(Unpark, Pick/Unpark Only)
Held/Parked
Icon Blink
Icon
LED Color and
Blink Pattern State
Toggle Functions
(Record, Whisper Mute)
Off Function Off
Orange
Steady on
Function Available
Orange
500ms on, 500ms off
Record Active
Orange
500ms on, 500ms off
Whisper Mute Active
Voice Mai l

ShoreTel IP Phone 565g MANAGING CALLS – BASIC FEATURES
1
ShoreTel IP Phone 565g User Guide 13
Enter the extension number assigned to you by your system administrator.
If your system administrator assigned you a password, enter it now (otherwise enter a default
password of 1234), and press .
Enter a new password followed by . Check with your system administrator for password
length. Repeat to confirm password.
Record your name and press , then press one of the following options:
Accept
Review
Re-record
Delete
Cancel
To assign your extension to this phone, press for voice mail options, and then press to re-
assign the extension. Then, press .
You are now logged in. Your phone can receive calls, and you can check for new messages. With
appropriate permissions (set by your system administrator), you can log into any ShoreTel IP phone on
your network to assign your extension to that phone.
MANAGING CALLS – BASIC FEATURES
Placing Calls
Using the Handset
To place an internal call, pick up the handset and dial the extension. To place an external call, dial the
trunk access code, then the phone number.
To end a call, hang up the handset.
Using the Speakerphone
To place an internal call, press the Speakerphone button and dial the extension. To place an
external call, dial the trunk access code, and then the phone number. To end a call, press the
Speakerphone button again.

14 User Guide ShoreTel IP Phone 565g
ShoreTel IP Phone 565g Answering Calls
1
Using the Headset
To place an internal call, press the Headset button and dial the extension. To place an external
call, dial the trunk access code, then the phone number. Bluetooth headset users can dial the
extension or number first and then press the call control button on their headset to place the call.
To end a call, press the Headset button again.
The figure below shows the information that appears on your ShoreTel 565g IP phone when an
outbound call is placed. Note that the soft key functions at the bottom of the window are different from
those that appear when the phone is idle – they now allow you to park the call or hang up.
Answering Calls
Ring tones, the blinking Incoming Call Icon, and the flashing red LED light in the top right-most corner
of your phone all identify an incoming call on your phone. A double ring signals an internal call, while a
single ring signals an external call. On ShoreTel 565g phones, the call key also blinks green.
If the information is available, the caller’s name, number, and the incoming call icon appear on your
display, as shown in the figure below. (The caller's name may be abbreviated to fit on one line.)
9 [phone]
0:39
Park Join Info HangUp
8:42am May 22
frtDsk
Cheryl Briggs
Outgoing call: ShoreTel 565g
Duration
of Call
Call Recipient’s
Number Soft
Keys
Call
Recipient’s
Name
Speed
Dial

ShoreTel IP Phone 565g Answering Calls
1
ShoreTel IP Phone 565g User Guide 15
To answer the call, do one of the following:
Using the Handset
To answer a call, pick up the handset when the phone rings.
To end a call, hang up the handset.
Using the Speakerphone
To answer a call, press the Speakerphone button . The LED in the button lights green.
To end a call, press the Speakerphone button again.
Using the Headset
To answer a call, press the Headset button . The LED in the button lights green. If you are using
a Bluetooth wireless headset, the LED lights blue. To answer an incoming call on your Bluetooth
headset, you can press the call control button on your headset. Please consult the documentation that
came with your headset for details on performing this operation.
To end a call, press the Headset button again, or press the call control button on your Bluetooth
headset.
Sending a Call to Voice Mail
When an incoming call arrives, a To VM soft key becomes available, as shown in the figure on the
previous page. Press the To VM soft key to send the caller directly to your voice mailbox.
Diverting a Call
You can send an incoming call to another extension or to an outside number without answering it.
4155534321
153
Answer To VM
0:09
frtDsk
Tyrone Prontius
Incoming
call icon
Soft key
functions
Call duration
Caller’s name
Recipient’s
extension
Caller’s number

16 User Guide ShoreTel IP Phone 565g
ShoreTel IP Phone 565g Answering Additional Calls
1
Press .
Enter the number, or press the extension's custom key.
Press the Transf soft key to complete the transfer to an extension.
Answering Additional Calls
With the appropriate permissions, you can receive up to 16 incoming calls at once. (The maximum
number is set by your system administrator.) If you receive an incoming call while you are on the
phone, you can press the blinking call appearance button to answer the incoming call, and the current
call will automatically be put on hold.
Alternately, if the phone is out of call appearance buttons, you can interact with multiple calls using the
ShoreTel Connect client.
If you receive an incoming call while you are on another call, you will hear a beep on the call. To
answer the incoming call and put the current call on hold, press the Hold button . To return to the
previous call, press the call appearance key.
Transferring a Call
To transfer a call from your extension to another number:
Press the Transfer button . The call is put on hold.
At the prompt, dial the number (or press the extension's custom key, or use the Directory to find
the party), then do one of the following:
a. Complete a blind transfer by hanging up or by pressing the Transf soft key.
b. Speak to the recipient before transferring by pressing the Conslt soft key. After consultation,
press the Yes soft key to complete the transfer, or press the Cancel soft key to abandon the
transfer and return to the original call.
c. Consult by intercom by pressing the More soft key, and then pressing the Intcom soft key.
d. Send the call to the recipient's voice mailbox by pressing the More soft key, and then pressing
To MB.
Making a Conference Call
To conference a party into a connected call:
Press the Conference button . The call is put on hold.
Dial the extension of the party you would like to conference.
Press the Confrn soft key to ring the party directly.
Transfe r
Hold
Transfe r
Confe r enc e

ShoreTel IP Phone 565g Using the Intercom
1
ShoreTel IP Phone 565g User Guide 17
or
Dial the number and press the Conslt soft key to speak with the recipient before ringing him or her
into the conference call. After consultation, press the Yes soft key to complete the conference call,
or press the Cancel soft key to return to the original two-party call.
Repeat to add additional parties.
With the appropriate permissions (set by your system administrator), you can conference up to six
parties into a single call.
After a conference is established, you can use the Show soft key to display all conferenced parties. If
you wish to disconnect a party, scroll to the party's entry and press the Drop soft key.
Using the Intercom
The Intercom function allows you to connect with another party without ringing the party through a call
line. Both you and the recipient must be using a ShoreTel IP phone and have permission to use this
feature (set by your system administrator). To intercom another party:
Press .
Dial the party’s extension, or press the custom key associated with the extension.
Press the Intcom soft key.
To end the call, press the HangUp soft key.
or
You can dial the recipient's number on the keypad, then press the Intcom soft key; press the
HangUp soft key to hang up.
Placing a Call On or Off Hold
To place a call on hold, press the Hold button , or press the call's custom key, if available. On the
ShoreTel 565g phone, the custom key blinks orange, at which point you can safely place the handset
on hook (or press the speaker or headset button) without ending the call. To take the call off hold,
press the custom key with the blinking LED, or press the Hold button again.
If you are not on another call while a call is on hold, you will hear a reminder ring in 15 seconds and at
one-minute intervals after that. If you have received several calls, you will receive a reminder ring for
the call that has been on hold the longest.
Note
An intercom call overrides all other Availability states on the dialed extension. This allows you to
intercom a user whose phone is forward always to voice mail.
Inte rcom
Hold
Hold

18 User Guide ShoreTel IP Phone 565g
ShoreTel IP Phone 565g Redialing and Checking Missed Calls
1
If you have multiple calls on hold, you can press the blinking LED associated with the call that has
been placed on hold to answer that call. Note that the LED associated with an active call will light solid
green, while calls that have been placed on hold will continue to blink orange.
Redialing and Checking Missed Calls
You can use the Redial function to dial not only the last number you called, but the last several calls
you made and received, including those you missed (denoted by the icon). The date and time
information appears directly above the soft keys for the selected call. To redial a call:
Press . Press it again to dial the last number you called (see below).
or
Use the Scroll button to select the number you want to call, then press the Dial soft key. (You can
also press the Intcom soft key to intercom an internal extension.)
AUDIO CONTROLS
Adjusting Ring Tone Volume
To adjust the ring volume, while the handset is on hook and the speakerphone is off, press and
on the volume button. By pressing repeatedly, you can turn the ringer volume off.
Adjusting Handset Volume
To adjust the handset volume, while the handset is off hook,
press and on the volume button.
Redial
To
To
To
To
1(415) 555-1212
1(415) 555-1111
1(650) 555-2121
1(805) 555-4321
9:16am Fri, Jun 1
153
Dial Intcom Cancel
1(408) 555-1234
To
Arrow indicates
there are more
selections
below.

ShoreTel IP Phone 565g Adjusting Headset Volume
1
ShoreTel IP Phone 565g User Guide 19
Adjusting Headset Volume
To adjust the headset volume, while the headset LED is illuminated green, press and on the
volume button.
Adjusting Bluetooth Headset Volume
To adjust the Bluetooth headset volume, while the headset LED is illuminated blue, press and on the volume button.
The IP 565g phone offers a coordinated volume control with the Bluetooth headset, such that volume adjustments to either the
phone or the Bluetooth headset will be displayed on the phone. The phone is capable of 10 volume levels, while the number of
levels that the Bluetooth headset is capable of is typically less and may vary by headset manufacturer.
Adjusting Speakerphone Volume
To adjust the speakerphone volume, while the speakerphone LED is illuminated, press and on
the volume button.
Muting an Active Call
To mute the active call, press the Mute button . The LED turns red. To un-mute the call, press the
button again.
VOICE MAIL
A steadily flashing light on your phone’s right-most upper corner and stutter dial tone signifies that you
have unheard messages. The number of unheard messages appears on the idle screen of your
phone’s display by the icon .
Logging Into the Main Menu
To log in to the main voice mail menu, press the Voice Mail button , then dial your password
followed by . (Your default password is 1234.)
Logging In from Another Extension
To log in to the main voice mail menu from another extension, press the Voice Mail button ,
followed by , then your extension, followed by your password, and then .
To log in to the main voice mail menu from an analog phone, press , then your extension,
followed by your password, and then .
Voice Mai l
Voice Mai l

20 User Guide ShoreTel IP Phone 565g
ShoreTel IP Phone 565g Logging In from an External Phone
1
Logging In from an External Phone
To log in to the main voice mail menu from an external phone, dial the voice mail access number
provided by your system administrator, press , then your extension, then your password followed
by .
Listening to and Interacting with New Messages
From the Main Menu, you can listen to and replay new messages by
pressing . To interact with new messages, press one of the following:
Replay the message
Save the message
Delete the message
Forward the message
After recording the prefacing remark, press:
If correct
Review
Re-record
Cancel recording
After addressing the message, press to mark it urgent, or simply hang up to send the
message.
Reply to the message
Choose one of the following options:
Reply with a voice message
Reply with a call back
Return to the previous menu
Hear envelope information (time and date sent)
Move backward
While listening to a message, you may “rewind” to several seconds earlier in the message.