Shure ITW1 User manual

ITW1
Shure Bluetooth Earphones
®
User guide for ITW1.
Version: 1.0 (2021-J)

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Table of Contents
ITW1 Shure Bluetooth® Earphones 3
Important Safety Information 3
ShurePlus™ PLAY Mobile Listening App 3
The best sound starts with a good fit 3
Auto Power and Pair 3
Changing Sleeves 5
Button Functions 5
Phone Call Functions 6
Troubleshooting 6
Reset paired devices list 7
LED indicators 7
Charging the earphones 8
Specifications 8
IPX4 rated sweat and water resistant 10
ShurePlus™ PLAY Mobile Listening App 10
General Description 10
Environment mode 10
PausePlus 11
Button Controls 11
Prompts & Tones 12
Auto Power Off 12
Preset Modes 13
Create Custom Presets 13
Use Screen Orientation to Adjust EQ 14
Updating the Firmware for Shure AONIC products 14
SAFETY PRECAUTIONS 16
WARNING FOR ALL EARPHONES! 16
SAFETY PRECAUTIONS 16
WARNING 17
CAUTION 17
IMPORTANT SAFETY INSTRUCTIONS 17
For Products That Use Bluetooth 18
Certifications 18
LIMITED WARRANTY 19
FOR ORIGINAL PURCHASES IN AUSTRALIA ONLY 20
Service Centers 20

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ITW1 
Shure Bluetooth Earphones
Important Safety Information
Before using this product, please read the warnings and safety instructions: SAFETY PRECAUTIONS
ShurePlus PLAY Mobile Listening App
Unlock the full potential of your listening experience: more info here
The best sound starts with a good fit
Select the sleeve that provides a snug fit (like earplugs).
Secure the adapter behind the ear to maintain a tight seal.
Auto Power and Pair
Remove from case. The earphones automatically enter pairing mode.
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2. Select SHURE AONIC FREE from your device.

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Changing Sleeves
Gently twist and pull to remove sleeve.
Install the new sleeve so it completely covers the barb and nozzle.
Button Functions
Power on
Press and hold the button until you hear an audible notification.
You must power on both earphones.
Power off Press and hold the button until you hear an audible notification.
You must power off both earphones.
Tip: Placingtheearphonesbackinthecaseautomaticallypow
ers them off.
Pair Bluetooth
From a powered-off state: Press and hold the button on either
earphone for about 5 seconds.
Play/Pause
Press the button on either earphone once.
Environment mode On/Off
Press the button on either earphone 2 times quickly.

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Activate voice assistant
Press the button on either earphone 3 times quickly.
Phone Call Functions
Answer
Press one time
End
Press one time
Decline
Press and hold 2 seconds
Environment Mode
Press two times quickly
Mute/Unmute Mic
Press three times quickly
Important: Use the ShurePlus PLAY app to identify the active phone call mic.
Volume controls
You can use the buttons to control the volume:
Volume up
Press once, then press and
hold
Volume down
Press once, then press and
hold
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Troubleshooting
If you only hear sound from the right side, when listening to audio:
Pause the audio for 5-10 seconds to activate Standby mode (timing depends on which app you are using).
Press play. The audio should be heard in both earphones for the rest of the use session.
Another option:
Enable Environment mode with a double press.
Disable Environment mode with double press. This resets the audio, enabling both earphones.
To avoid this situation:
When pairing:
Begin pairing mode with either earphone.
Select "Shure AONIC FREE" in the Bluetooth device list.
Power on the other earphone.
Already paired: power them both on at the same time
Reset paired devices list
You may find it necessary to reset the earphones.
Place earphones in charging case.
Ensure that the charging case LED is red. If not, remove the earphones from the case and power them on for several
minutes before starting the process again.
Press and hold both buttons, 7 seconds.
The earphones reset.
LED indicators
Earphone LEDs
Bluetooth pairing Alternating red and blue
Bluetooth connected Blue for 2 seconds, then off
Bluetooth connection lost Slow blinking blue

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Low battery Slow blinking red
Charging case LEDs
Earphones charging Red
Earphones charge complete LED off
Charging case low Red
Charging case charging Orange
Charging case fully charged Green
Charging the earphones
Insert the earphones into the charging case to charge.
The LED is red while charging.
When fully charged, the LED turns off.
Use the supplied USB-C cable to recharge the charging case.
Warning: Before charging, ensure that the adapters and case are at room temperature, between 10 to 45°C (50 to 113°F).
Note: Use this product only with an agency approved power supply which meets local regulatory requirements (for example, UL, CSA, VDE, CCC, INMETRO).

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Specifications
Transducer Type
Single Dynamic MicroDriver
Sensitivity
at 1 kHz
107dBSPL/mW
Impedance
at 1 kHz
20Ω
Noise Attenuation
upto37dB
Frequency Range
21Hz–17.5kHz
Net Weight
13.4g(.5oz.)
Frequency
2402to2480MHz
Modulation Type
GFSK,π/4DQPSK,8DPSK
RF Output Power
9.22dBmEIRP(Left),9.49dBmEIRP(Right)
Antenna Type
Integral antenna
Antenna Gain
-0.82 dBi (Left), -0.82 dBi (Right )
Supported Codecs
Qualcomm aptX , SBC, AAC
Battery Life
Up to 7 hours
Water Resistance
IPX4 Rated
Working Range
10m
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Operating Temperature
0°C to 45°C (32°F to 113°F)
Charging Temperature Range
0°C to 40°C (32°F to 104°F)
Storage Temperature
-10°C to 35°C (14°F to 95°F)
IPX4 rated sweat and water resistant
The earphones are designed to be sweat and water resistant but are not meant to be submerged under water.
The IPX4 rating applies to the earphones only
The IPX4 rating does not apply to the earphones while charging
The IPX4 rating does not apply to charging case; it is not sweat and water resistant
ShurePlus PLAY Mobile Listening App
General Description
The ShurePlus PLAY Mobile Listening App is a high-resolution music player with advanced EQ controls. Play uncompressed
audio files with your iOS or Android mobile device using the music tab. Use built-in Shure EQ presets to customize the sound,
orcreateyourownEQpresetsinthesettingstab.UnlockenvironmentmodeandANCfeaturesbyconnectingtoShurewire
less and True Wireless products in the device tab.
Features
Import and play multiple, high-resolution and standard file types
Customize presets with the parametric graphic EQ
Adjust your volume with the full-screen fader
Create playlists and organize your music library by playlist, artist, album title, song title, genre, or composer
Quickly dial in your sound with EQ preset modes for a variety of listening situations.
Environment mode
Environment mode allows you to accentuate the ambient noise around you. This is especially useful when you want to listen to
music or are on a phone call, yet you still want to be aware of the sounds around you.
To use environment mode:
Double press either adapter
Use the switch in the ShurePlus PLAY app
In the ShurePlus PLAY app, you can adjust the environment mode across ten levels:
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PausePlus
PausePlusaccentuatestheambientnoisearoundyouwhenyoupauseyourmusic.Whenyouresumeyourmusic,youalsore
vert to any previous settings.
To enable PausePlus, use the switch in the ShurePlus PLAY app.
Button Controls
You can customize the buttons for your earphones to control the features in the way that you want. You can control the button
responses for:
Music and Audio
Phone calls
Volume
Use Button Controls from the device home screen to access the Button Controls screen where you can customize the buttons
for your earphones.

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Prompts & Tones
You can select between voices, tones, and mute for the audio feedback that plays when events like power on/off, Bluetooth
connection, etc. occur. After you have selected what type of prompt you want and the volume, you can further specify individual
prompts for muting. The prompts that you can select from are:
Power On/Off
Bluetooth Disconnected
Environment Mode
Low Battery
Auto Power Off
You can configure the Auto Power Off feature in the PLAY app to turn off your headphones when not in use:
Select Device

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Select Battery & Power
Specify the auto power off time in Power Off When Disconnected
After 10 Minutes
After 1 Hour
After 4 Hours
Never
Preset Modes
Use presets to quickly access commonly used listening scenarios. Seven selectable 4-band presets optimize settings for gain,
equalization, and compression. Play a song and find the preset that you think suits the song best, and then adjust levels as
needed.
Preset Application
Bass Boost Increase low frequencies
Bass Cut Decrease low frequencies
Treble Boost Increase high frequencies
Treble Cut Decrease high frequencies
Vocal Boost Increase vocal clarity by emphasizing the vocal range
De-ess Decrease vocal hiss/ sibilance in speech
Loudness Clarity for listening at low volume. Both the bass and treble frequencies are boosted to make
the overall sound feel louder.
Create Custom Presets
Add new preset
Scroll down to tap Add New Preset or tap Manual. New presets start out flat.
Adjust your frequency, gain, and bandwidth parameters. There are three ways to adjust your equalizer.
Tap the values to type in a specific number.
Tap the - or + to adjust in larger increments.
Tap and drag the numbered circles for bigger changes.
Tap Save to name and save your new custom preset. Custom presets will show up after the list of Shure presets.
Duplicate a Preset
You can duplicate both Shure and custom presets. Duplicating a preset is convenient if you like the way a preset sounds but
you want to make and keep adjustments to the sound.
Start by selecting an already existing preset.
Tap the More Options 3 dots and select Duplicate.
Scroll down to find your duplicate preset in the list of custom presets.
Tap the More Options 3 dots and select Edit.
Adjust your frequency, gain, and bandwidth parameters. Type in a specific number. Tap - or +toadjustinsmallincre
ments. Or manually tap and drag the numbered circles for larger changes.
Tap Save to save your new custom preset.

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Use Screen Orientation to Adjust EQ
Hold your device in portrait mode to enter numerical EQ parameters. Rotate to landscape mode for a close-up view of the
curve.
Use portrait mode to easily select and adjust frequency, gain, and bandwidth.
Use landscape for a close-up view of your EQ curves.
Updating the Firmware for Shure AONIC products
Take advantage of additional features and design enhancements by updating the firmware on your AONIC product. To check
for firmware updates, connect the AONIC product to a device running the ShurePlus PLAY app, available for Android and iOS.
Follow these steps for a successful firmware update
Enable Airplane mode on your mobile device.
Turn on Bluetooth and pair the AONIC product to your device.
Attention: Android users, check settings to ensure that both earphones are connected to your device.
Open the ShurePlus PLAY app and select the Device tab.
IMPORTANT: Ensure that both earphones are paired with the device and in close range (for applicable products).

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If both earphones do not automatically connect, tap the music tab and then tap back into the device tab.
When an update is available, a green dot will appear next to Firmware Update in the device settings menu.
Tap the caret icon and follow the onscreen step-by-step instructions. The progress bar displays progress percentage for
both earphones; it is a single process.
Afterasuccessfulupdate,the“UpdateCompleted”confirmationscreenappears.
Do not power off the AONIC product until the update completes.
Do not put the earphones back into the case during firmware update. It will cancel the update.
Note: If the update fails on the first attempt, be sure to quit the app completely before attempting again. You may
needtoforcequittheapptoconfirmthatitisn’trunninginthebackground.Wait5minutesbeforeopeningtheapp
and attempting again. Check the list below for tips on a successful update.
ConfirmthenewfirmwareversionasdisplayedintheAboutmenu(Devicescreen>…>About>FirmwareVersion).

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Tips to ensure a reliable update
Ensure that the mobile device and your AONIC product are powered on and near to one another.
Using the product or mobile device while downloading may slow or cancel the update process.
Update requires a minimum battery charge of 50% on your mobile device and on the AONIC product.
Approximate download time for headphones and earphones is up to 30 minutes.
Do not exit the PLAY app and ensure that your screen is on.
Do not update in areas with high volume mobile or WiFi wireless activity, like a plane or train station. This interference can
significantly slow down or cancel the update process.
Ensure that your mobile device is using the most current operating system (OS).
Contact Shure Service and Repair if you experience any issues.
SAFETY PRECAUTIONS
Before using this product, please read and save the enclosed warnings and safety instructions.
WARNING FOR ALL EARPHONES!
Use,clean,andmaintainearphonesaccordingtomanufacturer’sinstructions.
SAFETY PRECAUTIONS
Thepossibleresultsofincorrectusearemarkedbyoneofthetwosymbols—"WARNING"and"CAUTION"—dependingonthe
imminence of the danger and the severity of the damage.
WARNING:Ignoringthesewarningsmaycausesevereinjuryordeathasaresultofincorrectop
eration.
CAUTION: Ignoring these cautions may cause moderate injury or property damage as a result of
incorrect operation.

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WARNING
If water or other foreign objects enter the inside of the device, fire or electric shock may result.
Do not attempt to modify this product. Doing so could result in personal injury and/or product failure.
Do not use when a failure to hear your surroundings could be dangerous, such as while driving, or when biking, walking,
or jogging where traffic is present and accidents could occur.
Keepthisproductanditsaccessoriesoutofreachofchildren.Handlingorusebychildrenmayposeariskofdeathorse
rious injury. Contains small parts and cords that may pose risk of choking or strangulation.
Prior to inserting the earphone, always recheck the sleeve to make sure it is firmly attached to the nozzle to decrease the
risk of sleeves detaching from the nozzle and becoming lodged in your ear. If a sleeve becomes lodged in your ear, seek
professional medical assistance to remove the sleeve.
Stop using the earphones and consult a medical professional if you experience irritation, excessive wax buildup, or other
discomfort.
CAUTION
Never disassemble or modify the device, as failures may result.
Do not subject to extreme force and do not pull on the cable or failures may result.
Keep the earphone dry and avoid exposure to extreme temperatures and humidity.
If you are currently receiving ear treatment, consult your physician before using this device.
High sound pressure
Hearing damage risk
To prevent possible hearing damage, do not listen at high volume levels for long periods.
IMPORTANT SAFETY INSTRUCTIONS
READ these instructions.
KEEP these instructions.
HEED all warnings.
FOLLOW all instructions.
DO NOT use this apparatus near water.
CLEAN ONLY with dry cloth.
DONOTblockanyventilationopenings.Installinaccordancewiththemanufacturer’sinstructions.
DONOTinstallnearanyheatsourcessuchasradiators,heatregisters,stoves,orotherapparatus(includingampli
fiers) that produce heat.
DO NOT defeat the safety purpose of the polarized or grounding type plug. A polarized plug has two blades with one
wider than the other. A grounding type plug has two blades and a third grounding prong. The wider blade or the third
prongareprovidedforyoursafety.Iftheprovidedplugdoesnotfitintoyouroutlet,consultanelectricianforreplace
ment of the obsolete outlet.
PROTECT the power cord from being walked on or pinched, particularly at plugs, convenience receptacles, and the
point where they exit from the apparatus.
ONLY USE attachments/accessories specified by the manufacturer.
USE only with a cart, stand, tripod, bracket, or table specified by the manufacturer, or sold with the apparatus. When a
cart is used, use caution when moving the cart/apparatus combination to avoid injury from tip-over.

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UNPLUG this apparatus during lightning storms or when unused for long periods of time.
For Products That Use Bluetooth
WARNING
Follow instructions from manufacturer.
Product battery may explode or release toxic materials. Risk of fire or burns. Do not open, crush, modify, disassemble,
heat above 140°F (60°C), or incinerate.
Attention should be drawn to the environmental aspects of battery disposal.
Product shall not be exposed to excessive heat such as sunshine, fire, or the like.
Do NOT make unauthorized alterations to this product.
CAUTION
Follow applicable laws regarding mobile phone and headphone use while driving.
Thisproductcontainsmagneticmaterial.Consultyourphysicianonwhetherthismightaffectyourimplantablemedicalde
vice.
Batteries (battery pack or batteries installed) shall not be exposed to excessive heat such as sunshine, fire or the like
Batteries (battery pack or batteries installed) shall not be crushed or cut
Batteries (battery pack or batteries installed) shall not be subjected to extremely low air pressure
Risk of fire or explosion if the battery is replaced by an incorrect type
Certifications
Visit http://www.shure.com/earphones for the latest regulatory and compliance information.
Note: Testingisbasedontheuseofsuppliedandrecommendedcabletypes.Theuseofotherthanshielded(screened)cabletypesmaydegradeEMCper
formance.
This product meets the Essential Requirements of all relevant European directives and is eligible for CE marking.
This equipment complies with IC RSS-102 radiation exposure limits set forth for an uncontrolled environment. This transmitter
must not be co-located or operating in conjunction with any other antenna or transmitter.
Cetéquipementestconformeauxlimitesd'expositionauxradiationsICCNR102établiespourunenvironnementnoncon
trôlé. Cet émetteur ne doit pas être situé au même endroit ou fonctionner avec une autre antenne ou un autre émetteur.
This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme à la
norme NMB-003 du Canada.
The CE Declaration of Conformity can be obtained from: www.shure.com/europe/compliance
Authorized European representative:
Shure Europe GmbH
Global Compliance
Jakob-Dieffenbacher-Str. 12
75031 Eppingen, Germany
Phone: [phone]
Email: [email protected]
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The Bluetooth word mark and logos are registered trademarks owned by the Bluetooth SIG, Inc. and any use of such marks by
Shure Incorporated is under license. Other trademarks and trade names are those of their respective owners.
Qualcomm aptX is a product of Qualcomm Technologies, Inc. and/or its subsidiaries.
Qualcomm is a trademark of Qualcomm Incorporated, registered in the United States and other countries. aptX is a trademark
of Qualcomm Technologies International, Ltd., registered in the United States and other countries.
LIMITED WARRANTY
ShureIncorporated(“Shure”)herebywarrantstotheoriginalconsumerpurchaseronlythat,exceptasotherwisespecifiedbe
low, this product will be free in normal use of any defects in materials and workmanship for a period of two (2) years from the
consumer’soriginaldateofpurchasedirectlyfromShureorfromaShureauthorizedreseller.
Any rechargeable batteries contained in or packaged with this product are so warranted for a period of one (1) year from the
consumer’soriginaldateofpurchase.However,rechargeablebatteriesareconsumableandtheircapacitywillbereducedover
time based on temperature, amount of time in storage, charging cycles, and other factors; hence reduction in battery capacity
does not constitute a defect in material or workmanship.
At its sole option, Shure will repair or replace the defective product and promptly return it to you. In order for this warranty to be
valid,theconsumermust,atthetimetheproductisreturned,provideproofofpurchaseintheformoftheoriginalpurchasere
ceiptdirectlyfromShureorfromaShureauthorizedreseller.IfShureelectstoreplacethedefectiveproduct,thenShurere
serves the right to replace the defective product with another product of the same model or a model of at least comparable
qualityandfeaturesinShure’ssoledetermination.
If you believe this product is defective within the warranty period, carefully repack the unit, insure it and return it with proof of
purchase, postage prepaid, to Shure Incorporated, Attention: Service Department, at the address below.
Outside of the United States, return the product to your dealer or Authorized Service Center. Addresses are listed on
www.Shure.com or can be obtained by contacting Shure at the address listed below.
This warranty is not transferable. This warranty does not apply in cases of abuse or misuse of the product, use contrary to
Shure’sinstruction,ordinarywearandtear,anactofGod,negligentuse,purchasefromapartyotherthanShureoraShure
authorized reseller, unauthorized repair, or modification of the product.
ALLIMPLIEDWARRANTIESOFMERCHANTABILITYORFITNESSFORAPARTICULARPURPOSEAREHEREBYDIS
CLAIMED TO THE EXTENT PERMITTED UNDER APPLICABLE LAWS AND, TO THE EXTENT NOT PERMITTED, ARE
HEREBY LIMITED TO THE DURATION AND TERMS OF THIS WARRANTY. SHURE ALSO HEREBY DISCLAIMS ALL
LIABILITY FOR INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES.
Somestatesdonotallowlimitationsonhowlonganimpliedwarrantylasts,ortheexclusionorlimitationofincidentalorconse
quential damages, so the above limitation may not apply to you. This warranty gives you specific legal rights, and you may
have other rights which vary from state to state.
This warranty does not restrict the rights of the consumer mandated under applicable laws.
THISWARRANTYSUPERSEDESALLOTHERWARRANTIESTHATAREASSOCIATEDORINCLUDEDWITHTHISPROD
UCT, EXCEPT THAT ANY SOFTWARE CONTAINED IN OR PACKAGED WITH THIS PRODUCT IS EXCLUDED FROM THIS
WARRANTYANDINSTEADSHALLBECOVEREDBYTHEWARRANTY,IFANY,PROVIDEDINSHURE’SENDUSERLI
CENSE AGREEMENT ACCOMPANYING SUCH SOFTWARE.
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FOR ORIGINAL PURCHASES IN AUSTRALIA ONLY
LIMITED WARRANTY AGAINST DEFECTS
Shure Incorporated ("Shure") hereby warrants to the original consumer purchaser in Australia only that, except as otherwise
specified below, this product will be free in normal use of any defects in materials and workmanship for a period of two (2)
years from the consumer's original date of purchase directly from Shure or from a Shure-authorized reseller.
Any rechargeable batteries contained in or packaged with this product are so warranted for a period of one (1) year from the
consumer’soriginaldateofpurchase.However,rechargeablebatteriesareconsumableandtheircapacitywillbereducedover
time based on temperature, amount of time in storage, charging cycles, and other factors; hence reduction in battery capacity
does not constitute a defect in material or workmanship.
At its sole option, Shure will repair or replace the defective product and promptly return it to you. In order for this warranty to be
valid,theconsumermust,atthetimetheproductisreturned,provideproofofpurchaseintheformoftheoriginalpurchasere
ceiptdirectlyfromShureorfromaShureauthorizedreseller.IfShureelectstoreplacethedefectiveproduct,thenShurere
serves the right to replace the defective product with another product of the same model or a model of at least comparable
quality and features in Shure's sole determination.
If you believe this product is defective within the warranty period, carefully repack the unit, insure it and return it with proof of
purchase, postage prepaid, to Shure Incorporated, Attention: Service Department, at the address below.
Outside of the United States, return the product to your dealer or Authorized Service Center. Addresses are listed on
www.Shure.com or can be obtained by contacting Shure at the address listed below.
This warranty is not transferable. This warranty does not apply in cases of abuse or misuse of the product, use contrary to
Shure’sinstruction,ordinarywearandtear,anactofGod,negligentuse,purchasefromapartyotherthanShureoraShure
authorized reseller, unauthorized repair, or modification of the product.
ALLIMPLIEDWARRANTIESOFMERCHANTABILITYORFITNESSFORAPARTICULARPURPOSEAREHEREBYDIS
CLAIMED TO THE EXTENT PERMITTED UNDER APPLICABLE LAWS AND, TO THE EXTENT NOT PERMITTED, ARE
HEREBY LIMITED TO THE EXTENT PERMITTED TO THE DURATION AND TERMS OF THIS WARRANTY. SHURE ALSO
HEREBYDISCLAIMSALLLIABILITYFORINCIDENTAL,SPECIAL,ORCONSEQUENTIALDAMAGESFORANYPUR
CHASERACQUIRINGTHISPRODUCT,EXCEPTTHATTHISDOESNOTCONSTITUTEADISCLAIMEROFRIGHTSGUAR
ANTEEDTOANY“CONSUMER”UNDERTHEAUSTRALIANCONSUMERLAW.
This warranty gives purchasers of this product in Australia specific legal rights which are in addition to the rights and remedies
ofconsumersundertheAustralianConsumerLaw,whichcannotbeexcludedorlimited.Ifyouarea“consumer”underthe
Australian Consumer Law, you are entitled to a replacement or refund for a major failure and for compensation for any other
reasonably forseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of
acceptable quality and the failure does not amount to a major failure.
THISWARRANTYSUPERSEDESALLOTHERWARRANTIESTHATAREASSOCIATEDORINCLUDEDWITHTHISPROD
UCT, EXCEPT THAT ANY SOFTWARE CONTAINED IN OR PACKAGED WITH THIS PRODUCT IS EXCLUDED FROM THIS
WARRANTYANDINSTEADSHALLBECOVEREDBYTHEWARRANTY,IFANY,PROVIDEDINSHURE’SENDUSERLI
CENSE AGREEMENT ACCOMPANYING SUCH SOFTWARE.
Service Centers
United States, Canada, Latin America, Caribbean
Shure Incorporated
Attn: Service Department
945 Chaddick Dr.
Wheeling, IL 60090-6449 U.S.A.
Europe, Middle East, and Africa
Shure Europe GmbH
Attn: Service