Sierra Wireless AirLink GL8200 Operation manual
DocNo.FM5625issueCPage1
Touchsafe®Pro
WirelessNursecallSystem
_________________________________________________________________________________________________
GSMModem
Installation&UserGuide
Aidcalloperatesapolicyofcontinualproductimprovementand
reservestherighttomodifythespecificationofitsproducts.
Ifanyvariationtothedetailsinthisdocumentaresuspectedplease
contactAidcall’sTechnicalSupport.
Aidcall,abusinessunitofLegrandElectricLtd
CowleyRoad,BlythRiversideBusinessPark,Blyth,Northumberland,NE245TF.
T:+44(0)1670357431www.aidcall.co.uk
________________________________________________________________
DocNo.FM5625issueCPage2
CONTENTS
SectionTopicPage
1ProductOverview3
2ImportantSafetyInstructions4
3RegulatoryInformation5
4Maintenance&Care5
5GSMModemParts6
6GSMModemInstallation7
7Inserting/ExtractingtheSIMCard10
8TouchsafeProPanelSetup11
9PCSoftwareInstallation13
10RunningthePCSoftware15
11RequestGeneralInformation16
12RequestLogList17
13RequestATXList18
14RequestNightModeSettings20
15RequestTelecareList20
16RequestCommonCallList21
17RequestMap,Screen&WavLists21
18RequestPagingInformation22
19RequestStaffIDList22
20RequestPanelInformation23
21RequestZoneInformation23
22Specification24
TS
DocNo.FM5625issueCPage3
1. PRODUCTOVERVIEW
TheGSMModemallowsanAidcallCustomerServicesEngineertoconnecttoaTouchsafeProNursecall
panelfromaremotePCtoperformonlinediagnostics.
TheGSMModemwillnormallybeconnectedtotheMasterPanelasthiswillhaveacopyofallthedata
usedtorunthesystemandafullsetofsystemlogs.PleasenotetheModemonlyallowsthesitedatatobe
viewedremotely,nochangescanbemadetothepanelsetupviatheModemconnection.
TYPICALSETUP
RemoteSiteAidcallCustomerServices
Inordertosuccessfullyrunasessionwitharemotepanel,theremotepanelmustbeconfiguredtoallowa
connectiontoafixedIPaddress.ThiswillnormallybetheaddressofanADSLrouterandtheaddresswillbe
suppliedbytheInternetServiceProvider.ThepanelconnectstothefixedIPaddresswhichshouldthen
havebeensetuptoforwardtheinformationthroughtotherequiredPC.
Amodemconnectioncanonlybeestablishedbyringingthepanelfromarecognizedmobilephonenumber
previouslysetupinthepanelconfiguration,alternativelythesiteManagerwillhavetopresstheConnect
buttononthepanelwhenrequestedbytheCustomerServicesEngineer.
TheconnectionismadeonPort8080andthereforedataarrivingonthisportshouldbeallowed
throughtheFirewallfortherequiredaddress.
TheGSMModemiscompatiblewithTouchsafeProPanelV2.00asoftwareonwards.
TocheckthePanelsoftwareversionpressandholdthe“Supply:OK”buttoninthebottom
righthandcorneroftheMainScreenfor6secondsthenrelease.
Internet
GSMModemRouter
(FixedIPAddress)
PCorLaptop
192.168.168.228
Mobile
Phone
MasterPanel
DocNo.FM5625issueCPage4
2. IMPORTANTSAFETYINSTRUCTIONS
Readandunderstandtheseinstructionsbeforeuse.Keeptheseinstructionsforfuturereference.
Takecarewhenworkingonstepladdersduringinstallationorservice.
Donotdisassemblethisproductwhenconnectedtoapowersource.
Nouserserviceablepartsinside.Referallservicingtoqualifiedservicepersonnel.
Onlyusethemanufacturer’sPowerSupply(ModelNo.GT‐41062‐1812)suppliedwiththeModem.
Thisproductshouldbelocatedatleast2metresawayfromotherelectronicequipment.Failureto
providethisseparationmayresultinreducedradiorange.
Donotlocatethisproductabovearadiatororotherheatsource.
Donotexposetodirectsunlight.
Donotsubmergeinwateranddonotuseindamporhumidconditions.
Donotexposethisproducttodrippingorsplashingwater.
Liquidscancauseafailureand/orafirehazard.
Cleanwithahard‐surfacedisinfectantwipeoradampclothandanon‐abrasivecleaningproduct.
Polishwithadryduster.DONOTuseawetcloth.
Avoidusingharsh,abrasiveorcorrosivecleaningagentsordetergents(e.g.scouringpowders,bleaches,
polishes,etc.)whencleaningthisproduct.
Attheendofitslifethisproductshouldbedisposedofandrecycledinaccordancewiththe
environmentalregulations.SeetheRegulatoryInformationinsection3below.
ONTENTS
DocNo.FM5625issueCPage5
3. REGULATORYINFORMATION
ThissymbolontheproductindicatesitcomplieswithallrelevantEUDirectivesasrequiredbylaw.
Radio&TelecommunicationTerminalEquipment;R&TTEDirective1999/5/EC
SafetyofInformationTechnologyEquipment;EN60950‐1
ElectroMagneticCompatibility;EMCEN301489‐1
RestrictionofHazardousSubstances;RoHS2002/95/EC
AcopyofthecompleteDeclarationofConformityisavailablefromSierraWireless.
ThissymbolontheproductindicatesitisclassedasElectricalorElectronicEquipmentandshouldnotbe
disposedofwithothercommercialwasteattheendofitsworkinglife.
TheWasteofElectricalandElectronicEquipment(WEEE)Directive(2012/19/EU)hasbeenputinplace
torecycleproductsusingthebestavailablerecoveryandrecyclingtechniquestominimiseimpactonthe
environment,treathazardoussubstancesandavoidincreasinglandfill.
Forproductdisposalpleasecontactyoursupplierandcheckthetermsandconditionsofthepurchase
contractandensurethisproductisnotmixedwithothercommercialwastefordisposal.
NTENTS
4. MAINTENANCE&CARE
ForpeaceofmindandtoensureyoursystemismaintainedtothehigheststandardAidcallrecommendan
annualmaintenancecontract.Thiswillprovidevitalassistanceintimesofneedfromanationwideteamof
trainedServiceEngineerswhospecialiseinwirelessNursecallsystems.
Apreventativemaintenancevisit(PMV)isalsoavailablefromAidcall,thiscoversthereplacementofall
batteries,afullsystemtest,softwareupdates(whereapplicable)andaServiceCertificate.
FormoreinformationonMaintenanceContractPackagesandPMV’spleasecontactourcustomerservices
teamon01670357431orvisitourwebsite;www.aidcall.co.uk/healthcare/support/maintenance
ANNUALMAINTENANCE
TheGSMModemdoesnotrequireanyregularmaintenance.IfaModemshowssignsofexternaldamageit
shouldbereplacedimmediatelybyaServiceEngineer.Productsneedingrepaircanbereturnedviathe
website;www.aidcall.co.uk/healthcare/support/repair
DocNo.FM5625issueCPage6
5. GSMMODEMPARTS
TheGSMModempartsareidentifiedbelow;
AidcallPartNo.ZNC520
IMPORTANT:theGSMModemdoesnotcontainastandbybatterysoremotediagnostics
cannotbeperformedduringamainsfailure.
PowerSupply&AdaptersAntenna&RFAdapter
AdaptiveCable
Modem
SIMCard
EnclosureDimensions:
180mmx180mmx48mm(HxWxD)
ThishousestheModem,Antenna,and
AdaptiveCable
WallMountedABSEnclosure
DataCable(5m)
DocNo.FM5625issueCPage7
Madeinthe UK byLegrandElectricLtd.
Nous er servi cable p arts inside case
SOFTWARE
LABEL
SERIALNo.
LABEL
6. GSMMODEMINSTALLATION
TheGSMModemrequiresconnectiontothemainssupplyviaalocalun‐switched13Amainssocketanda
hardwireddataconnectiontotheTouchsafeProMasterPanel.
TheModemissuitableforindoorlocationsonly–NEVERfitexternally.
TheModemshouldbefixedtothewallsothetopoftheenclosureisaminimumof300mmfromtheceiling.
IMPORTANT:AVOIDLOCATINGTHEMODEM…
WITHIN2METRESOF
OTHERELECTRONIC
EQUIPMENT
DIRECTLYABOVEA
HEATER
INDIRECTSUNLIGHT NEARTOSPLASHING
WATER
IMPORTANT:constructionmaterialssuchasfoilbackedplasterboard,reinforced
concreteorstonewallsmayreducesignalstrengthandeffectperformance.
TouchsafeProMasterPanel
Un‐switched13A
MainsSocket
PlugTopPSU
1mLead
5mMax
GSMModemEnclosure
UNSWITCHED
13A SOCKET
WITHIN 1 METRE
OF MODEM
CABLE ENTRY
FROM TOP
(Data)(Power)
DocNo.FM5625issueCPage8
6.GSMMODEMINSTALLATION
Removethe2No.M3x10mmscrewsfromthetopfaceoftheenclosure…
Liftoffthesmallertopcoverandremovethe2Poziscrewsholdingthelowercover…
IMPORTANT:theGSMModemshouldonlybeopenedduringinstallationandservice.
Itmustbescrewedshutatallothertimestopreventtheriskofelectricshock.
Withthe2screws
removedpullthetop
edgeofthelower
covertowardsyou
anditwillun‐clip
itselffromthe
bottomed
g
efixin
g
s
APoziscrewdriverwillberequired
PU
LL
Remove2Pozi’s
fromlowercover
DocNo.FM5625issueCPage9
6.GSMMODEMINSTALLATION
Selectthebestlocationobservingtherulesshownonpage7andfixtheModemenclosuretothewallwith
4xNo.6x1”Poziscrewsthroughthe4cornerfixingholes“A”shownbelow.
DATACONNECTION
Plugthe9pin“D”plugofthe5mlongDataCableintotheTouchsafeProMasterPanelCOM1(asshown
below)androutethecableoutoftheenclosuretotheModem.The5mcableprovidedcanbecut‐downin
lengthbutDONOTextendanylonger.Connectusingthecolourcodebelowtothe3screwterminalsonthe
shortDataCablepluggedontotheAdaptiveCableinsidetheModemenclosure.
PSUCONNECTION
TheplugtopPSUmodulehas1metreoflowvoltagecable.
Thisshouldbepluggedintoanun‐switched13Asocketwiththelowvoltagecableenclosedinconduitor
trunkingbetweenthemainssocketandtheModem.
Plugthe2pinPSUconnectorintotheAdaptiveCableinsidetheModemenclosure.
142mm
155mm
AA
UP
Connect5mDataCable
toCON15ontheMain
PCBlocatedinsidethe
TouchsafeProMaster
Panel
AA
EnsuretheFerriteis
insidetheTouchsafe
ProPanelandnotin
contactwiththePCB
Connect
DataCables
usingcolour
codeshown
here
PlugPSUintothe
AdaptiveCableand
aMainsSupply
Usecableentry
holehere
DocNo.FM5625issueCPage10
7.INSERTING/EXTRACTINGTHESIMCARD
InserttheSIMCard(AidcallPartNo.W01825)intotheModemSIMsocketasshownbelow...
ToextracttheSIMCard;opentheSIMsocketflapandpushtheSIMCarduntilyouhearaclick,releaseand
theSIMCardwillspringoutalittleway.RemoveandclosetheSIMsocketflap.
1. OpentheSIMsocketflap
andpreparetheSIMcard
inthecorrectpositionas
shownhere
2. SlidetheSIMcardinto
theSIMsocket
3. PushtheSIMcardallthe
wayinuntilyouheara
clicksound
4. ClosetheSIMsocketflap
DocNo.FM5625issueCPage11
8.TOUCHSAFEPROPANELSETUP
GototheTouchsafeProMasterPanel(ID1),LogonasanEngineerorManagerandselecttheGSMModem
option…
AcceptCallFrom:Ifthetelephonenumberoftheengineerisenteredintothistestboxandanengineer
makesamobilecalltothepanel,thenumberwillbecomparedtotheincomingcallandifthereisamatch,
thepanelwillinitiateanIPconnectiontotheRemoteIPAddress.
RemoteIPAddress:ThisisthenumberoftheRouterconnectedtotheinternetintheinitiatorsbuilding.
Bydefaultthisissetto82.69.230.11.Ifrequired,thiscanbechangedtoanIPaddresschosenbythe
Engineer.IftheIPaddresshasbeenchangedandAidcallarerequiredtoconnect,thentheusershould
selectthe“ConnectToAidcall”checkbox.ThiswilloverridetheIPaddressshownintheboxaboveit.
Intheeventthatadifferententryisrequired,itispossibletoaddafiletothe“Site”directoryontheSD
cardcalled“AidcallIP.txt”.ThisfilecanbesettotherequiredIPaddresse.g.10.23.10.45.
Ifthisisdone,checkingthe“ConnectToAidcall”checkboxwillresultinanIPconnectionbeingmadetothe
addresscontainedwithinthefile.
SIMNumber:ThisisthenumbersuppliedwiththeSIMcardthatisinsidetheGSMModemandmustbe
enteredmanuallyfromthedocumentationsuppliedwiththeSIM.ThisisthenumberthattheEngineerwill
calltoinitiateaconnection.
APNDetails:TheunitshouldbesuppliedwithaCSLDualCommSIM.Ifthisisnotthecase,theAPNdetails
oftheSIMshouldbeenteredinthe”APNDetails”box.TheinformationabovetheAPNDetailsbox
indicatesthesignalstrengthoftheGSMModemcoveragewithrespecttotheGSMnetwork.
Sessions:Thiswillnormallybesetto1whenaconnectionisinprogress.Failuretocloseaconnectionina
controlledmannermayresultinthisvaluebeingincrementedeachtimeaconnectionismadeandnot
closeddowninacontrolledmanner.Ifthisnumberreaches32theunitwillnotconnectuntilthemodem
hasbeenpowereddownandbackuportheResetbuttonhasbeenpressed.
IftheModemisdetectedbythepanel,theCONNECTbuttonwillbeenabledandtheSignalStrengthwill
showavalidvalue.AsanalternativetoanEngineerdiallingintothepanel,theCONNECTbuttoncanbe
pressedandthatwillstartaconnection.
Figure1
Theconfigurationscreenisshownhere.
Seebelowfordetailsonsetup.
Note:thisonlyneedstobesetonthe
MasterPanel(ID1)towhichtheModem
isconnected.
PresstheSavebuttonthenClosetoexit.
DocNo.FM5625issueCPage12
8.TOUCHSAFEPROPANELSETUP
TextErrorToCaller:IfthepanelcannotmakeaconnectiontotheremoteIPaddress,anSMScanbesentto
themobilenumberenteredinthe“AcceptCallFrom”field.
ThiswillindicatetheIPaddressthatitisattemptingtoconnectto,thesignalstrengthandthestageofthe
connectionatwhichthefailureoccurred,e.g.
SignalStrength:ThesignalstrengthlevelcanbeinterrogatedbypressingtheSIGNALSTRENGTHbutton.
TheGSMmodemshouldbepositionedtoensurethatithasthestrongestmobilesignalstrength.
Atestcallshouldbemadetoensurethatthesystemisfullyfunctional.
ClearList:TextcanbeclearedfromthelistboxbypressingtheCLEARLISTbutton.Thescreenimagein
Figure1aboveshowsthemessagepresentedwhennomodemisconnected.Theotherinformationshows
thestateoftheconnectionduringthecallsequencesuchasErrorsandconnectionstates.
Save:ThesettingscanbesavedtoafilesothattheyareavailablethenexttimetheGSMisusedby
pressingtheSAVEbutton.
DisconnectIn:Thisshowsacountdownperiod.Ifnocommunicationisreceivedduringaconnectionfrom
theremoteuserforapprox2minutes,thepanelwillstarttodisconnectfromtheremotePC.
Everytimeanewcommandisreceivedfromtheremoteuser,thetimerisrefreshed.
IntheeventthattheManagerofthesitewantstoclosetheGSMconnectionthentheRESETMODEM
buttonshouldbepressedtoperformacontrolledshutdown.Theconnectionisclosedoncethemessage
COMPLETEisshownbelowtheCONNECTbutton.
DocNo.FM5625issueCPage13
9.PCSOFTWAREINSTALLATION
TheWindowssoftwareinstallerwillconsistof2files;Setup.exeandTSPGSMModem.msi
DoubleClickontheSetup.exefileandfollowtheinstallprocess…
ClickNext…
ThiswillinstalltheapplicationintotheProgramFilesdirectoryasshownabove.
Theexamplehereshowsthatitwillbeinstalledforallusers.ClickNext…
DocNo.FM5625issueCPage14
9.PCSOFTWAREINSTALLATION
Youmaybepromptedtoallowtheinstalloftheapplication…
ClickYes.Theinstallerwillrunanduponcompletionthefollowingmessagewillbedisplayed;
ClickClose.
AshortcutwillhavebeencreatedonthedesktopofyourPC.
Theshortcutiscalled“TSPGSMModem”
9.
.PCSOFTWAREINSTALLATION
DocNo.FM5625issueCPage15
10.RUNNINGTHEPCSOFTWARE
DoubleClickontheshortcuttorunthesoftware,thefollowingapplicationwillappear…
Note:theremoteTouchsafePropanelmustbeconfiguredtoallowtheconnectionandtheconnection
processmustbestartedbyeitherpressingthe“Connect”buttonattheremotepanelorbydiallingintothe
panelfromamobilephone.
Eachofthetabbedpagescanbeusedtocollecttherequireddatafromtheremotepanel.
Oncethepanelhasconnected,itsconnectionstatusisshowninthelowerleftoftheapplicationanda
timerwilldecrementtoshowtheremainingconnectiontime.Ifnofurtherrequesttothepanelismade,
thetimerinthepanelwillcounttozeroandbegindisconnectionfromthePCapplication.Iffurther
requeststothepanelaremadebeforethedisconnecttimeouthaslapsed,thetimerisrefreshed.The
timeoutissetto2minutes.OncethePCapplicationdetectsthatthereislessthan30secondsof
connectiontimeleft,the“RemoteDisconnectTimer”willflashbetweenRedandBlacktextasawarning.
IfatanytimetheClosebuttonispressed,theremotepanelwilldetectthattheIPlinkbetweenthe
twohasbeenbrokenandwillbeginthedisconnectionphasewiththeGSMmodem.
DocNo.FM5625issueCPage16
11.REQUESTGENERALINFORMATION
Pressthe“RequestGeneralInformation”buttontodisplayinformationrelatingtothegeneralsettingsof
thepanelsuchasDate,Time,NetworkID,Preambleandsoftwareversionsofthepanel;
Note:thisinformationcanbesavedatanytimeforfuturereference.Bydefaultthedatawillbesavedto
C:\Temp\SiteName.Theusershouldeditthebottomrighthandcornertextboxifaspecificsitenameis
required.Ifthedirectoriesdonotexist,theapplicationwillattempttocreatethem.
DocNo.FM5625issueCPage17
12.REQUESTLOGLIST
Pressthe“RequestLogList”buttontodisplayalistoftheavailablelogfiles.Thedatamaytakeawhileto
arriveifitisalargefileandthe“PleaseWaitCollectingData…”messagewillbeshown.
Individualfilescanthenbeselectedfromthedropdownboxandthatfilecanberequestedbypressingthe
“RequestLogFile”button.
Oncethedatacollectioniscompleteitwillbedisplayedinthelistbox;
9.
L
DocNo.FM5625issueCPage18
13.REQUESTATXLIST
OGFILES
Pressthe“RequestATXList”buttontodisplayalistofallATX’sonthesite.
AnindividualATXfilecanthenbeselectedfromthedropdownboxandthatfilecanberequestedby
pressingthe“RequestATX”button.TypicaldataforanATXisshownbelow;
IfthereisarequirementtoaddaCallPointtoasite,anexistingunitcanbecloned.
Note:cloningaunitcanonlybeperformedwithinthesameZone.Ifaunitwereallowedtobeclonedinan
unknownzone,radiocoveragemaybecompromisedandisthereforenotallowed.
Oncethedevicehasbeenrequested,the“Clone”buttoncanbepressedandadevicecanbecloned.
Theclonescreenbelowshowsthepanelsthatthedeviceissettobeshownon.TheName,HouseCodeand
IDcanbechangedtosuitrequirements.
DocNo.FM5625issueCPage19
13.REQUESTATXLIST
Oncetherequiredparametershavebeenentered,theycanbetransmittedtothepanel.Aconfirmation
promptwillbedisplayed;
Ifthedataissenttothemainpanel,itwillbedistributedtotheotherpanelsonthesystem.
ThismeansthatoncethisnewCallPointhasarrivedonsiteitcanbeactivatedonthesystem.
Note:cloningoftheFollowMeLightsisnotallowed;thiskindofconfigurationwouldbeperformedbyan
Engineerduringamaintenancevisit.AdditionofCallPointsetc.thatarenotcoveredintheexistingzones
shouldalsobeaddedtothesystembyanEngineerduringasitevisit.
DocNo.FM5625issueCPage20
14.REQUESTNIGHTMODESETTINGS
Pressthe“RequestNightMode”buttontodisplayallNightModesettingsonthesite;
15.REQUESTTELECARELIST
Pressthe“RequestTelecareList”buttontodisplayalistofallTelecaredevicesonthesite.
AnindividualTelecarefilecanthenbeselectedfromthedropdownboxandthatfilecanberequestedby
pressingthe“RequestTelecareDevice”button.Theimagebelowshowsthescreenoncethedatafora
Telecaredevicehasbeenreceived.
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