Sierra Wireless AirLink GL8200 Operation manual

DocNo.FM5625issueCPage1
Touchsafe®Pro
WirelessNursecallSystem
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GSMModem
Installation&UserGuide
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Aidcalloperatesapolicyofcontinualproductimprovementand
reservestherighttomodifythespecificationofitsproducts.
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Ifanyvariationtothedetailsinthisdocumentaresuspectedplease
contactAidcall’sTechnicalSupport.
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Aidcall,abusinessunitofLegrandElectricLtd
CowleyRoad,BlythRiversideBusinessPark,Blyth,Northumberland,NE245TF.
T:+44(0)1670357431www.aidcall.co.uk
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DocNo.FM5625issueCPage2
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CONTENTS
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SectionTopicPage
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1ProductOverview3
2ImportantSafetyInstructions4
3RegulatoryInformation5
4Maintenance&Care5
5GSMModemParts6
6GSMModemInstallation7
7Inserting/ExtractingtheSIMCard10
8TouchsafeProPanelSetup11
9PCSoftwareInstallation13
10RunningthePCSoftware15
11RequestGeneralInformation16
12RequestLogList17
13RequestATXList18
14RequestNightModeSettings20
15RequestTelecareList20
16RequestCommonCallList21
17RequestMap,Screen&WavLists21
18RequestPagingInformation22
19RequestStaffIDList22
20RequestPanelInformation23
21RequestZoneInformation23
22Specification24
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DocNo.FM5625issueCPage3
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1. PRODUCTOVERVIEW
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TheGSMModemallowsanAidcallCustomerServicesEngineertoconnecttoaTouchsafeProNursecall
panelfromaremotePCtoperformonlinediagnostics.
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TheGSMModemwillnormallybeconnectedtotheMasterPanelasthiswillhaveacopyofallthedata
usedtorunthesystemandafullsetofsystemlogs.PleasenotetheModemonlyallowsthesitedatatobe
viewedremotely,nochangescanbemadetothepanelsetupviatheModemconnection.
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TYPICALSETUP
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RemoteSiteAidcallCustomerServices
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Inordertosuccessfullyrunasessionwitharemotepanel,theremotepanelmustbeconfiguredtoallowa
connectiontoafixedIPaddress.ThiswillnormallybetheaddressofanADSLrouterandtheaddresswillbe
suppliedbytheInternetServiceProvider.ThepanelconnectstothefixedIPaddresswhichshouldthen
havebeensetuptoforwardtheinformationthroughtotherequiredPC.
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Amodemconnectioncanonlybeestablishedbyringingthepanelfromarecognizedmobilephonenumber
previouslysetupinthepanelconfiguration,alternativelythesiteManagerwillhavetopresstheConnect
buttononthepanelwhenrequestedbytheCustomerServicesEngineer.
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TheconnectionismadeonPort8080andthereforedataarrivingonthisportshouldbeallowed
throughtheFirewallfortherequiredaddress.
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TheGSMModemiscompatiblewithTouchsafeProPanelV2.00asoftwareonwards.
TocheckthePanelsoftwareversionpressandholdthe“Supply:OK”buttoninthebottom
righthandcorneroftheMainScreenfor6secondsthenrelease.
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Internet
GSMModemRouter
(FixedIPAddress)
PCorLaptop
192.168.168.228
Mobile
Phone
MasterPanel

DocNo.FM5625issueCPage4
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2. IMPORTANTSAFETYINSTRUCTIONS
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Readandunderstandtheseinstructionsbeforeuse.Keeptheseinstructionsforfuturereference.
Takecarewhenworkingonstepladdersduringinstallationorservice.
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Donotdisassemblethisproductwhenconnectedtoapowersource.
Nouserserviceablepartsinside.Referallservicingtoqualifiedservicepersonnel.
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Onlyusethemanufacturer’sPowerSupply(ModelNo.GT‐41062‐1812)suppliedwiththeModem.
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Thisproductshouldbelocatedatleast2metresawayfromotherelectronicequipment.Failureto
providethisseparationmayresultinreducedradiorange.
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Donotlocatethisproductabovearadiatororotherheatsource.
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Donotexposetodirectsunlight.
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Donotsubmergeinwateranddonotuseindamporhumidconditions.
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Donotexposethisproducttodrippingorsplashingwater.
Liquidscancauseafailureand/orafirehazard.
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Cleanwithahard‐surfacedisinfectantwipeoradampclothandanon‐abrasivecleaningproduct.
Polishwithadryduster.DONOTuseawetcloth.
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Avoidusingharsh,abrasiveorcorrosivecleaningagentsordetergents(e.g.scouringpowders,bleaches,
polishes,etc.)whencleaningthisproduct.
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Attheendofitslifethisproductshouldbedisposedofandrecycledinaccordancewiththe
environmentalregulations.SeetheRegulatoryInformationinsection3below.
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ONTENTS

DocNo.FM5625issueCPage5
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3. REGULATORYINFORMATION
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ThissymbolontheproductindicatesitcomplieswithallrelevantEUDirectivesasrequiredbylaw.
Radio&TelecommunicationTerminalEquipment;R&TTEDirective1999/5/EC
SafetyofInformationTechnologyEquipment;EN60950‐1
ElectroMagneticCompatibility;EMCEN301489‐1
RestrictionofHazardousSubstances;RoHS2002/95/EC
AcopyofthecompleteDeclarationofConformityisavailablefromSierraWireless.
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ThissymbolontheproductindicatesitisclassedasElectricalorElectronicEquipmentandshouldnotbe
disposedofwithothercommercialwasteattheendofitsworkinglife.
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TheWasteofElectricalandElectronicEquipment(WEEE)Directive(2012/19/EU)hasbeenputinplace
torecycleproductsusingthebestavailablerecoveryandrecyclingtechniquestominimiseimpactonthe
environment,treathazardoussubstancesandavoidincreasinglandfill.
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Forproductdisposalpleasecontactyoursupplierandcheckthetermsandconditionsofthepurchase
contractandensurethisproductisnotmixedwithothercommercialwastefordisposal.
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NTENTS
4. MAINTENANCE&CARE
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ForpeaceofmindandtoensureyoursystemismaintainedtothehigheststandardAidcallrecommendan
annualmaintenancecontract.Thiswillprovidevitalassistanceintimesofneedfromanationwideteamof
trainedServiceEngineerswhospecialiseinwirelessNursecallsystems.
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Apreventativemaintenancevisit(PMV)isalsoavailablefromAidcall,thiscoversthereplacementofall
batteries,afullsystemtest,softwareupdates(whereapplicable)andaServiceCertificate.
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FormoreinformationonMaintenanceContractPackagesandPMV’spleasecontactourcustomerservices
teamon01670357431orvisitourwebsite;www.aidcall.co.uk/healthcare/support/maintenance
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ANNUALMAINTENANCE
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TheGSMModemdoesnotrequireanyregularmaintenance.IfaModemshowssignsofexternaldamageit
shouldbereplacedimmediatelybyaServiceEngineer.Productsneedingrepaircanbereturnedviathe
website;www.aidcall.co.uk/healthcare/support/repair
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DocNo.FM5625issueCPage6
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5. GSMMODEMPARTS
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TheGSMModempartsareidentifiedbelow;
AidcallPartNo.ZNC520
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IMPORTANT:theGSMModemdoesnotcontainastandbybatterysoremotediagnostics
cannotbeperformedduringamainsfailure.
PowerSupply&AdaptersAntenna&RFAdapter
AdaptiveCable
Modem
SIMCard
EnclosureDimensions:
180mmx180mmx48mm(HxWxD)
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ThishousestheModem,Antenna,and
AdaptiveCable
WallMountedABSEnclosure
DataCable(5m)

DocNo.FM5625issueCPage7
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Madeinthe UK byLegrandElectricLtd.
Nous er servi cable p arts inside case
SOFTWARE
LABEL
SERIALNo.
LABEL
6. GSMMODEMINSTALLATION
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TheGSMModemrequiresconnectiontothemainssupplyviaalocalun‐switched13Amainssocketanda
hardwireddataconnectiontotheTouchsafeProMasterPanel.
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TheModemissuitableforindoorlocationsonly–NEVERfitexternally.
TheModemshouldbefixedtothewallsothetopoftheenclosureisaminimumof300mmfromtheceiling.
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IMPORTANT:AVOIDLOCATINGTHEMODEM…
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WITHIN2METRESOF
OTHERELECTRONIC
EQUIPMENT
DIRECTLYABOVEA
HEATER
INDIRECTSUNLIGHT NEARTOSPLASHING
WATER
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IMPORTANT:constructionmaterialssuchasfoilbackedplasterboard,reinforced
concreteorstonewallsmayreducesignalstrengthandeffectperformance.
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TouchsafeProMasterPanel
Un‐switched13A
MainsSocket
PlugTopPSU
1mLead
5mMax
GSMModemEnclosure
UNSWITCHED
13A SOCKET
WITHIN 1 METRE
OF MODEM
CABLE ENTRY
FROM TOP
(Data)(Power)

DocNo.FM5625issueCPage8
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6.GSMMODEMINSTALLATION
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Removethe2No.M3x10mmscrewsfromthetopfaceoftheenclosure…
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Liftoffthesmallertopcoverandremovethe2Poziscrewsholdingthelowercover…
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IMPORTANT:theGSMModemshouldonlybeopenedduringinstallationandservice.
Itmustbescrewedshutatallothertimestopreventtheriskofelectricshock.
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Withthe2screws
removedpullthetop
edgeofthelower
covertowardsyou
anditwillun‐clip
itselffromthe
bottomed
g
efixin
g
s
APoziscrewdriverwillberequired
PU
LL
Remove2Pozi’s
fromlowercover

DocNo.FM5625issueCPage9

6.GSMMODEMINSTALLATION

Selectthebestlocationobservingtherulesshownonpage7andfixtheModemenclosuretothewallwith
4xNo.6x1”Poziscrewsthroughthe4cornerfixingholes“A”shownbelow.
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DATACONNECTION
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Plugthe9pin“D”plugofthe5mlongDataCableintotheTouchsafeProMasterPanelCOM1(asshown
below)androutethecableoutoftheenclosuretotheModem.The5mcableprovidedcanbecut‐downin
lengthbutDONOTextendanylonger.Connectusingthecolourcodebelowtothe3screwterminalsonthe
shortDataCablepluggedontotheAdaptiveCableinsidetheModemenclosure.
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
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
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PSUCONNECTION

TheplugtopPSUmodulehas1metreoflowvoltagecable.
Thisshouldbepluggedintoanun‐switched13Asocketwiththelowvoltagecableenclosedinconduitor
trunkingbetweenthemainssocketandtheModem.
Plugthe2pinPSUconnectorintotheAdaptiveCableinsidetheModemenclosure.



142mm
155mm
AA
UP
Connect5mDataCable
toCON15ontheMain
PCBlocatedinsidethe
TouchsafeProMaster
Panel
AA
EnsuretheFerriteis
insidetheTouchsafe
ProPanelandnotin
contactwiththePCB
Connect
DataCables
usingcolour
codeshown
here
PlugPSUintothe
AdaptiveCableand
aMainsSupply
Usecableentry
holehere

DocNo.FM5625issueCPage10
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7.INSERTING/EXTRACTINGTHESIMCARD

InserttheSIMCard(AidcallPartNo.W01825)intotheModemSIMsocketasshownbelow...
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ToextracttheSIMCard;opentheSIMsocketflapandpushtheSIMCarduntilyouhearaclick,releaseand
theSIMCardwillspringoutalittleway.RemoveandclosetheSIMsocketflap.
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1. OpentheSIMsocketflap
andpreparetheSIMcard
inthecorrectpositionas
shownhere
2. SlidetheSIMcardinto
theSIMsocket
3. PushtheSIMcardallthe
wayinuntilyouheara
clicksound
4. ClosetheSIMsocketflap

DocNo.FM5625issueCPage11
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8.TOUCHSAFEPROPANELSETUP

GototheTouchsafeProMasterPanel(ID1),LogonasanEngineerorManagerandselecttheGSMModem
option…
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AcceptCallFrom:Ifthetelephonenumberoftheengineerisenteredintothistestboxandanengineer
makesamobilecalltothepanel,thenumberwillbecomparedtotheincomingcallandifthereisamatch,
thepanelwillinitiateanIPconnectiontotheRemoteIPAddress.

RemoteIPAddress:ThisisthenumberoftheRouterconnectedtotheinternetintheinitiatorsbuilding.
Bydefaultthisissetto82.69.230.11.Ifrequired,thiscanbechangedtoanIPaddresschosenbythe
Engineer.IftheIPaddresshasbeenchangedandAidcallarerequiredtoconnect,thentheusershould
selectthe“ConnectToAidcall”checkbox.ThiswilloverridetheIPaddressshownintheboxaboveit.
Intheeventthatadifferententryisrequired,itispossibletoaddafiletothe“Site”directoryontheSD
cardcalled“AidcallIP.txt”.ThisfilecanbesettotherequiredIPaddresse.g.10.23.10.45.
Ifthisisdone,checkingthe“ConnectToAidcall”checkboxwillresultinanIPconnectionbeingmadetothe
addresscontainedwithinthefile.

SIMNumber:ThisisthenumbersuppliedwiththeSIMcardthatisinsidetheGSMModemandmustbe
enteredmanuallyfromthedocumentationsuppliedwiththeSIM.ThisisthenumberthattheEngineerwill
calltoinitiateaconnection.

APNDetails:TheunitshouldbesuppliedwithaCSLDualCommSIM.Ifthisisnotthecase,theAPNdetails
oftheSIMshouldbeenteredinthe”APNDetails”box.TheinformationabovetheAPNDetailsbox
indicatesthesignalstrengthoftheGSMModemcoveragewithrespecttotheGSMnetwork.

Sessions:Thiswillnormallybesetto1whenaconnectionisinprogress.Failuretocloseaconnectionina
controlledmannermayresultinthisvaluebeingincrementedeachtimeaconnectionismadeandnot
closeddowninacontrolledmanner.Ifthisnumberreaches32theunitwillnotconnectuntilthemodem
hasbeenpowereddownandbackuportheResetbuttonhasbeenpressed.

IftheModemisdetectedbythepanel,theCONNECTbuttonwillbeenabledandtheSignalStrengthwill
showavalidvalue.AsanalternativetoanEngineerdiallingintothepanel,theCONNECTbuttoncanbe
pressedandthatwillstartaconnection.



Figure1
Theconfigurationscreenisshownhere.
Seebelowfordetailsonsetup.
Note:thisonlyneedstobesetonthe
MasterPanel(ID1)towhichtheModem
isconnected.
PresstheSavebuttonthenClosetoexit.

DocNo.FM5625issueCPage12

8.TOUCHSAFEPROPANELSETUP

TextErrorToCaller:IfthepanelcannotmakeaconnectiontotheremoteIPaddress,anSMScanbesentto
themobilenumberenteredinthe“AcceptCallFrom”field.
ThiswillindicatetheIPaddressthatitisattemptingtoconnectto,thesignalstrengthandthestageofthe
connectionatwhichthefailureoccurred,e.g.



SignalStrength:ThesignalstrengthlevelcanbeinterrogatedbypressingtheSIGNALSTRENGTHbutton.
TheGSMmodemshouldbepositionedtoensurethatithasthestrongestmobilesignalstrength.
Atestcallshouldbemadetoensurethatthesystemisfullyfunctional.

ClearList:TextcanbeclearedfromthelistboxbypressingtheCLEARLISTbutton.Thescreenimagein
Figure1aboveshowsthemessagepresentedwhennomodemisconnected.Theotherinformationshows
thestateoftheconnectionduringthecallsequencesuchasErrorsandconnectionstates.

Save:ThesettingscanbesavedtoafilesothattheyareavailablethenexttimetheGSMisusedby
pressingtheSAVEbutton.

DisconnectIn:Thisshowsacountdownperiod.Ifnocommunicationisreceivedduringaconnectionfrom
theremoteuserforapprox2minutes,thepanelwillstarttodisconnectfromtheremotePC.
Everytimeanewcommandisreceivedfromtheremoteuser,thetimerisrefreshed.
IntheeventthattheManagerofthesitewantstoclosetheGSMconnectionthentheRESETMODEM
buttonshouldbepressedtoperformacontrolledshutdown.Theconnectionisclosedoncethemessage
COMPLETEisshownbelowtheCONNECTbutton.
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DocNo.FM5625issueCPage13
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9.PCSOFTWAREINSTALLATION

TheWindowssoftwareinstallerwillconsistof2files;Setup.exeandTSPGSMModem.msi
DoubleClickontheSetup.exefileandfollowtheinstallprocess…


ClickNext…
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ThiswillinstalltheapplicationintotheProgramFilesdirectoryasshownabove.
Theexamplehereshowsthatitwillbeinstalledforallusers.ClickNext…




DocNo.FM5625issueCPage14
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9.PCSOFTWAREINSTALLATION

Youmaybepromptedtoallowtheinstalloftheapplication…


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ClickYes.Theinstallerwillrunanduponcompletionthefollowingmessagewillbedisplayed;



ClickClose.
AshortcutwillhavebeencreatedonthedesktopofyourPC.
Theshortcutiscalled“TSPGSMModem”
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9.



.PCSOFTWAREINSTALLATION

DocNo.FM5625issueCPage15
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10.RUNNINGTHEPCSOFTWARE

DoubleClickontheshortcuttorunthesoftware,thefollowingapplicationwillappear…

Note:theremoteTouchsafePropanelmustbeconfiguredtoallowtheconnectionandtheconnection
processmustbestartedbyeitherpressingthe“Connect”buttonattheremotepanelorbydiallingintothe
panelfromamobilephone.



Eachofthetabbedpagescanbeusedtocollecttherequireddatafromtheremotepanel.

Oncethepanelhasconnected,itsconnectionstatusisshowninthelowerleftoftheapplicationanda
timerwilldecrementtoshowtheremainingconnectiontime.Ifnofurtherrequesttothepanelismade,
thetimerinthepanelwillcounttozeroandbegindisconnectionfromthePCapplication.Iffurther
requeststothepanelaremadebeforethedisconnecttimeouthaslapsed,thetimerisrefreshed.The
timeoutissetto2minutes.OncethePCapplicationdetectsthatthereislessthan30secondsof
connectiontimeleft,the“RemoteDisconnectTimer”willflashbetweenRedandBlacktextasawarning.



IfatanytimetheClosebuttonispressed,theremotepanelwilldetectthattheIPlinkbetweenthe
twohasbeenbrokenandwillbeginthedisconnectionphasewiththeGSMmodem.
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DocNo.FM5625issueCPage16
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11.REQUESTGENERALINFORMATION
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Pressthe“RequestGeneralInformation”buttontodisplayinformationrelatingtothegeneralsettingsof
thepanelsuchasDate,Time,NetworkID,Preambleandsoftwareversionsofthepanel;
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Note:thisinformationcanbesavedatanytimeforfuturereference.Bydefaultthedatawillbesavedto
C:\Temp\SiteName.Theusershouldeditthebottomrighthandcornertextboxifaspecificsitenameis
required.Ifthedirectoriesdonotexist,theapplicationwillattempttocreatethem.
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DocNo.FM5625issueCPage17
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12.REQUESTLOGLIST
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Pressthe“RequestLogList”buttontodisplayalistoftheavailablelogfiles.Thedatamaytakeawhileto
arriveifitisalargefileandthe“PleaseWaitCollectingData…”messagewillbeshown.
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Individualfilescanthenbeselectedfromthedropdownboxandthatfilecanberequestedbypressingthe
“RequestLogFile”button.
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Oncethedatacollectioniscompleteitwillbedisplayedinthelistbox;
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13.REQUESTATXLIST
OGFILES
Pressthe“RequestATXList”buttontodisplayalistofallATX’sonthesite.
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AnindividualATXfilecanthenbeselectedfromthedropdownboxandthatfilecanberequestedby
pressingthe“RequestATX”button.TypicaldataforanATXisshownbelow;
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IfthereisarequirementtoaddaCallPointtoasite,anexistingunitcanbecloned.
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Note:cloningaunitcanonlybeperformedwithinthesameZone.Ifaunitwereallowedtobeclonedinan
unknownzone,radiocoveragemaybecompromisedandisthereforenotallowed.
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Oncethedevicehasbeenrequested,the“Clone”buttoncanbepressedandadevicecanbecloned.
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Theclonescreenbelowshowsthepanelsthatthedeviceissettobeshownon.TheName,HouseCodeand
IDcanbechangedtosuitrequirements.
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13.REQUESTATXLIST
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Oncetherequiredparametershavebeenentered,theycanbetransmittedtothepanel.Aconfirmation
promptwillbedisplayed;
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Ifthedataissenttothemainpanel,itwillbedistributedtotheotherpanelsonthesystem.
ThismeansthatoncethisnewCallPointhasarrivedonsiteitcanbeactivatedonthesystem.
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Note:cloningoftheFollowMeLightsisnotallowed;thiskindofconfigurationwouldbeperformedbyan
Engineerduringamaintenancevisit.AdditionofCallPointsetc.thatarenotcoveredintheexistingzones
shouldalsobeaddedtothesystembyanEngineerduringasitevisit.
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DocNo.FM5625issueCPage20
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14.REQUESTNIGHTMODESETTINGS
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Pressthe“RequestNightMode”buttontodisplayallNightModesettingsonthesite;
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15.REQUESTTELECARELIST
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Pressthe“RequestTelecareList”buttontodisplayalistofallTelecaredevicesonthesite.
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AnindividualTelecarefilecanthenbeselectedfromthedropdownboxandthatfilecanberequestedby
pressingthe“RequestTelecareDevice”button.Theimagebelowshowsthescreenoncethedatafora
Telecaredevicehasbeenreceived.
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