signia Xperience Styletto X User manual

Government Services Pocket Guide
Fall 2020 – Expanded Xperience line-up with
Styletto X
veterans.signiausa.com
PORTABLE RECHARGEABILITY
Styletto X (RIC)
Pure® Charge&Go X (RIC)
ALSO
AVAILABLE
IN CROS
Pure® 312T X (RIC)
ALSO
AVAILABLE
IN CROS

Pure® Charge&Go XStyletto X
Motion 13 NxMotion® Charge&Go Nx
Pure 13 NxPure 312T X
Motion 13P Nx Insio™ Nx Custom
Government Services Pocket Guide

Government Services pocket guide – Table of Contents
Government Services pocket guide – Table of Contents
Our People .............................................................................................. 4
Hearing Aids
Signia Xperience..................................................................................... 8
Styletto X................................................................................................ 11
Pure® Charge&Go X............................................................................. 12
Pure® 312T X ......................................................................................... 13
Signia RIC X products and fitting ranges........................................... 14
CROS X................................................................................................... 15
Signia Nx................................................................................................ 16
Insio Nx Custom products and fitting ranges.................................... 17
Signia BTE products and fitting ranges.............................................. 18
Signia RIC products and fitting ranges .............................................. 19
Connexx 9.2.11 Update ....................................................................... 20
miniReceiver 2.0.................................................................................... 21
Click Sleeves and Click Domes........................................................... 24
BTE LifeTip refills................................................................................... 26
BTE ThinTube ........................................................................................ 27
T-Coil for Nx........................................................................................... 28
Streamers
StreamLine Mic...................................................................................... 29
StreamLine TV........................................................................................ 32
Remote Controls
miniPocket™........................................................................................... 35
Charging Stations
Rechargeability ..................................................................................... 37
Closed-Lid Charger .............................................................................. 38
Styletto X Charger................................................................................. 39
How to order a Charger in ROES........................................................ 40
Portable Power Supply ......................................................................... 40
Earmolds
RIC and Standard BTE Earmolds ........................................................ 41
Programming
Signia Fitting Guide.............................................................................. 43
CROS Pure Charge&Go X
and CROS Pure 312T X Quick Fit Guide............................................... 45
ROES Codes.......................................................................................... 46
3

OUR PEOPLE

PA
OH
KY
VT
NH
MA
CT
RI
NY
ME
IA
MN
IL IN
MI
WI
OK
MO
AR
LA
TN
AL
MS
KS
TX-East
Government Services Team
Government Services Team
Phone: [phone] • Fax: [phone]
BRIAN FASLER, AU.D. — SOUTH
Territory Account Manager
[email protected]
[phone]
JIM COYNE, AU.D.
— NORTHEAST + PR
Territory Account Manager
[email protected]
[phone]
RUDY CHMELIK, AU.D. — CENTRAL
Territory Account Manager
[email protected]
[phone]
KERI MORGAN, AU.D. — SOUTH
Territory Account Manager
keri.mor[email protected]
[phone]
Puerto Rico
GA
SC
NC
VA MD
NJ
DE
WV
FL
4

Hawaii
Alaska
OR
ID
NV
CA
WA
UT
AZ
MT ND
SD
WY
CO
NE
NM
GUS HERNANDEZ, AU.D. — WEST
Territory Account Manager
[email protected]
[phone]
INGRID MCBRIDE, AU.D. — MOUNTAIN
Territory Account Manager
[email protected]
[phone]
Government Services Team
Government Services Team
Phone: [phone] • Fax: [phone]
TX-West
5

INSIDE SALES MANAGERS
Kerin McDevitt Northeast/ Southeast [email protected] [phone] x7710
Tishawne Solomon Central / South [email protected] [phone] x7778
Gerry Landmesser West / Mountain [email protected] [phone] x7678
MANAGER – GOVERNMENT SERVICES
Richard Statham [email protected] [phone] x3746
CUSTOMER SERVICE
Matthew Thomas matthew[email protected] [phone] x7609
VP – GOVERNMENT SERVICES
John P. Murray [email protected] [phone]
Government Services Team
Government Services Team
Phone: [phone] • Fax: [phone] • veterans.signiausa.com
6

Sta Audiologist
• Former Government Services Professional Education
Manager, Widex
• 28 years industry experience focused on hearing aids
and adult population
• Extensive experience with Product Management;
Clinical Audiology; Technical Support; Professional
Education/Training; Hearing Aid Dispensing; and
Audio-Rehabilitation Counseling.
LAURA S. BROCKEL, AU.D., CCC-A
Sta Audiologist
• 15 year Northport VA clinical audiologist with
extensive advanced knowledge of ROES,
Prosthetics, and VADALC
• Relied upon as clinic “tech support” specialist for
programming, software, and hardware issues for
colleagues and patients
• 18 years of experience with legacy Siemens and
entire Signia product portfolio
RACHEL I. POKORNEY, AU.D., F-AAA
When audiology support is recommended or requested, your Signia representative will connect you
directly with one of our dedicated audiologist.
CONSUMER HOTLINE - veterans, active military and
American Indians can contact us for Hearing Aid, App,
Accessory pairing and TeleCare support. 800-350-6093
TECHNICAL SUPPORT FOR SOFTWARE AND SYSTEMS
8:30 a.m. – 8:00 p.m. Eastern Standard Time
e-mail: [email protected]
[phone]
GOVERNMENT SUPPORT
7:00 a.m. – 8:00 p.m. Eastern Standard Time [phone]
Government Services Support
Government Services Support
7

HEARING AIDS

Signia Xperience provides improved hearing in noise while adapting to your
movements and maintaining awareness of the environment around you.
ACOUSTIC-MOTION SENSORS
For natural sound and speech from
any direction, in any situation - even
when moving. More than 90% of Signia
Xperience wearers report a natural
sound experience when in motion*
Motion sensor
Acoustic sensors
DYNAMIC SOUNDSCAPE PROCESSING
For a complete analysis of each wearer‘s
dynamic soundscape. Clinically proven
better hearing in noise with reduced
listening eort**
OWN VOICE PROCESSING
For a natural sounding own voice and
raising first-fit acceptance to 80%.***
(*) Haubold J. (2019) Real-world eectiveness of Signia Xperience Dynamic Soundscape Processing. Unpublished Manuscript.
(**) Froehlich M, Freels K, Powers T. (2015). Speech recognition benefit obtained from binaural beamforming hearing aids: comparison to
omnidirectional and individuals with normal hearing AudiologyOnline, Article 14338. Retrieved from http://www.audiologyonline.com
(***) Høydal, E. H. (2017). A new own voice processing system for optimizing communication. Hearing Review, 24(11), 20-22. Further details:
www.signia-pro.com/ovp-study.
8

SIGNIA APP
Combines all existing Signia apps into one unified environment for all the patients’ needs
•Adaptive layout – Displays features dependent on hearing aid model
•Full functionality – Remote control, streaming, and TeleCare options
•NEW Signia Assistant – A personal, Artificial Intelligence (AI) hearing
companion for your patients
SIGNIA ASSISTANT1
Patient Benefit: Real-time personalization within the Signia
App, available any time of day.
Audiologist Benefit: Innovative AI support via the
Neural Network support eortlessly increases new and
experienced hearing aid wearer satisfaction and conversion.
FACE MASK MODE1
Patient benefit: Immediately improve audibility when
communicating with someone wearing mask by simply
selecting the world's first mask mode in the Signia App.
Audiologist Benefit: Allow patients to access immediate
support, eliminating the need for in-person adjustments.
(1) Available for Bluetooth® Xperience Hearing aids.
9

SIGNIA TELECARE– 3.0 – Proven remote care support to remain virtually connected to your patients
Remain connected with patients – Communicate with patients through
Signia’s safe and secure portal on any laptop, smartphone, or computer.
•Voice calling
•Video care chat
Higher patient satisfaction – More flexibility to support patient needs.
•In-person or remote activation of TeleCare for new and existing patients
•Remote adjustments via Connexx
•Compatible with multiple Signia platforms (Nx, X)
•Adjustments can be accepted by the patient in real-time (synchronously)
Patients fitted
with Signia
Telecare have
a 19% higher
acceptance rate
than patients
fitted without it.***
(***) Article, Matthias Froehlich, PhD,Eric Branda, AuD, PhD,Dirk Apel, BS, 2020: User Engagement with Signia TeleCare: A Way to Facilitate Hearing Aid Acceptance
10

Styletto X.
Exchangeable receivers, rechargeability, and
Bluetooth® streaming in a one-of-a-kind design.
NEW
Portable Charger
Key features & benefits
-Highly sophisticated hearwear™in a unique,
patient-preferred†design
-Portable charger holds 3 days of charges and
features integrated Qi wireless technology
for simplified charging
-Enhanced functionality to support a wider
fitting range with exchangeable receivers
Signia app ready - provides
access to Signia Assistant,
TeleCare and remote controls
Equipped with Bluetooth®
Rechargeable
Dehumidifies, and compatible
with all Signia Lithium-ion
inductive hearing aids.
Available colors NEW
Qi Wireless Technology††
Charger equipped with
Qi Wireless Technology -
enables wireless charging
on any standard charging
pad, including those built
into cars and cafe counters.
†“Hakvoort, C. & Burton, B. (2019). Increasing Style,
Reducing Stigma: The Styletto Solution”
† † “Wireless charging pad not included with purchase”
Black/
Silver
Cosmic Blue/
Rose Gold
Snow White/
Rose Gold
Black Snow
White
11

ALSO
AVAILABLE
IN CROS
NEW Inductive Charger
Dehumidifies, and compatible
with all Signia Lithium-ion
inductive hearing aids.
1Froehlich M, Freels K, Powers T. (2015). Speech recognition benefit obtained from binaural beamforming hearing aids: comparison to
omnidirectional and individuals with normal hearing AudiologyOnline, Article 14338. Retrieved from http://www.audiologyonline.com
2Requires StreamLine Mic
Pure® Charge&Go X.
The ultimate rechargeable RIC.
Key features & benefits
- Small rechargeable RIC with NEW rocker switch
- Better hearing in noise1with acoustic-motion
sensors
- Made for iPhone and Android2connectivity
Signia app ready - provides
access to Signia Assistant,
TeleCare and remote controls
Equipped with Bluetooth®
Rechargeable
Dehumidifies, and compatible
with all Signia Lithium-ion
inductive hearing aids.
Beige Granite Grey Black Silver
Hero
Pearl
White
Sandy
Brown
Dark
Champagne
Deep
Brown
Rose
Gold
1 2 3 5 926 731 37 72 927
12

Pure® 312T X.
Streaming RIC with T-Coil
ALSO
AVAILABLE
IN CROS
Key features & benefits
- Small RIC with rocker switch and T-coil
- Better hearing in noise1with acoustic-motion
sensors
- Made for iPhone and Android2connectivity
Signia app ready - provides
access to Signia Assistant,
TeleCare and remote controls
Equipped with Bluetooth®
Standard T-Coil
Beige Granite Grey Black Silver Hero Pearl
White Sandy Brown Dark Champagne
Deep
Brown
Rose
Gold
1 2 3 5 926 731 37 72 927
1Froehlich M, Freels K, Powers T. (2015). Speech recognition benefit obtained from binaural beamforming hearing aids: comparison to
omnidirectional and individuals with normal hearing AudiologyOnline, Article 14338. Retrieved from http://www.audiologyonline.com
2Requires StreamLine Mic
13

Signia RIC X products and fitting ranges
Styletto X
•Lithium-ion
2.0 power cell
Pure Charge&Go X Pure 312T X
•Battery
Type 312
•Lithium-ion
2.0 power cell
Channels
Programs
6
48
Channels
Programs
6
48
Channels
Programs
6
48 Channels
Programs
6
48
HP-Receiver
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45/108 – S-Receiver
70/124 – P-Receiver
60/119 – M-Receiver
75/130 – HP-Receiver
(Not available with Styletto X)
14

CROS X
•Li-ion rechargeability and auto on/auto o function when
removed from charger for easy handling
•World’s first CROS/BiCROS technology to benefit
from acoustic-motion sensors for the clearest speech
understanding that adapts to the wearer’s movements (with
BiCROS)
•Own Voice Processing (OVP™) and Narrow Directionality
(with BiCROS)
•Directional pattern skewed toward the unaidable ear for
improved speech understanding
•CROS mixing-level adjustment available in the Signia App
to balance spatial benefit vs. noise level
•Compatible with Signia App and miniPocket ™
CROS Pure Charge&Go X CROS Pure 312X
DID YOU
KNOW?
Signia leads the industry in CROS/BiCROS technology.
A survey* among hearing care professionals found that:
• Signia CROS technology received an average of
4.5 out of 5 stars, the majority stating it is the BEST
TECHNOLOGY on the market.
• Most reported that they and their patients were
EXTREMELY SATISFIED with Signia CROS.
When asked for specific feedback, here’s what your
peers had to say:
• “It is the only CROS product that I have had success
with. These patients still have some challenges, but
overall they accept the fitting at a much higher rate
than any other CROS product I have tried.”
• “Patient is hearing in situations they never heard with
their old [competitive CROS product].”
• Although we have used [competitor] in the past,
my previous [competitor] users who now have the
Signia CROS are happier.
(*) Data on file.
15

Signia Nx – for a natural sound and speech
Signia App
Combines all existing Signia apps into one
unified environment for all patients’ needs.
•All-in-one – touchControl, myControl, and
myHearing App in one brand new app
•Adaptive layout – Display features dependent
on hearing aid model
•Full functionality – Remote control, streaming,
and TeleCare options
(*) Høydal, E. H. (2017). A new own voice processing system for optimizing communication. Hearing Review, 24(11), 20-22.
Further details: www.signia-pro.com/ovp-study.
(**) Froehlich M, Freels K, Powers T. (2015). Speech recognition benefit obtained from binaural beamforming hearing aids: comparison to
omnidirectional and individuals with normal hearing AudiologyOnline, Article 14338. Retrieved from http://www.audiologyonline.com
OWN VOICE PROCESSING
For a natural sounding own voice and
raising first-fit acceptance to 80%.**
ULTRA HD E2E WITH NARROW
DIRECTIONALITY
Clinically proven better than normal
hearing with reduced listening eort**
16

Tan BeigeBlack Mocha
Insio Nx Custom products and fitting ranges
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CIC, ITC/HS, ITE
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IIC
Programmers
Noahlink Wireless
for ITC/HS and ITE
ConnexxAir
for IIC and CIC
Stream audio directly into your Bluetooth®
enabed Insio ITC/HS and ITE instruments with
Streamline TV and Streamline Mic
Custom Shell Colors
Custom Faceplate Colors
Description ITE ITC/HS CIC IIC
Beige
Ta n
Mocha
Brown
Dark Brown
Black
Description ITE ITC/HS CIC IIC
Beige
Tan
Brown
Dark Brown
Clear
Red
Blue
NEW Non- Bluetooth®
Faceplate available
Channels
Programs
6
48
Channels
Programs
6
48
118/55 or up to 124/65113/50
17