signia NHS Stretta Aya Installation and operation manual

Stretta Aya
Your hearing aid
information booklet
Torbay and South Devo
n
NHS Foundation T
rust

Grey
RGB 227 227 227
Grey
RGB 246 246 246
Signia red
RGB 255 0 0 _50%
A4
Signia red
RGB 255 0 0 _10%
Signia red
RGB 255 0 0 _10%
Signia red
RGB 255 0 0 _50%
728 x 90 Leaderboard
2 3
Using your new Stretta Aya hearing aids
Contents
Introduction
How to use your hearing aids
•Putting your hearing aids in
•Cleaning your hearing aids
•Turning on your hearing aids
•Removing and replacing the battery
•Your hearing aid controls
•Using your hearing aids with other devices
•Installing the Signia App - iOS & Android Devices
Frequently asked questions
Good communication tactics
Troubleshooting
Local battery services
Battery collection locations & Sources of further information
Contact details
4
6-17
7
8
9
10
11
12-13
14-17
19
20
22
23
24-25
26

Grey
RGB 227 227 227
Grey
RGB 246 246 246
Signia red
RGB 255 0 0 _50%
A4
Signia red
RGB 255 0 0 _10%
Signia red
RGB 255 0 0 _10%
Signia red
RGB 255 0 0 _50%
728 x 90 Leaderboard
Introduction
This booklet has been provided along with your new Stretta Aya hearing
aids. It details important information to help you get the most out of your
new hearing aids; from usage and handling, to daily maintenance and
aercare advice.
Please read this booklet carefully before starting your
hearing journey.
4 5
Digital hearing aids supplied by the NHS come in different shapes and
sizes, and with different functions. So not all hearing aids are suitable for
everyone.
The hearing aids you have been prescribed today have been chosen and
programmed by the Audiologist to suit your individual level of hearing and
your hearing needs.
However, to get the most benefit from them it is important to use and care
for them regularly. Please therefore take the time to read this guide because
it will help you to do this.
If you have any difficulties that are not solved by this guide, we are here to
help or advise you.

Grey
RGB 227 227 227
Grey
RGB 246 246 246
Signia red
RGB 255 0 0 _50%
A4
Signia red
RGB 255 0 0 _10%
Signia red
RGB 255 0 0 _10%
Signia red
RGB 255 0 0 _50%
728 x 90 Leaderboard
6 7
Battery Compartment (on/off)* Microphone Openings
Rocker Switch
Red - Right Ear Blue - Le Ear
Hearing aid coupling attached
here—selected as ThinTube or
earmould depending on your
hearing loss type
*button battery operated devices only
For more guidance on using your hearing aid, please refer to the Stretta
user guide. Follow the safety guide to avoid damage or injury.
3
4
2
1
1 3
2 4
How to use your Stretta Aya hearing aids
Hearing aids are basically miniature amplification systems which selectively
increase the volume of some speech sounds to help improve your hearing.
They help make so sounds easier to hear, whilst at the same time making
loud sounds more comfortable. The technology in hearing aids is such that
they will automatically adjust themselves to provide you with a comfortable
level of speech. Pretty neat!
Putting your ThinTube hearing aid in
1. Gently place the hearing aid over the back
of the ear.
2. Gently grip the ThinTube between your thumb
and forefinger to guide the EarTip into the ear
canal, and gently working it into position.
3. Correctly fitting hearing aid and ThinTube.
Please refer to your user/safety guide for specific safety information and
your user control configuration. Follow the safety information to avoid
damage or injury.
1
2
Hearing Aid EarTip
ThinTube
3

Grey
RGB 227 227 227
Grey
RGB 246 246 246
Signia red
RGB 255 0 0 _50%
A4
Signia red
RGB 255 0 0 _10%
Signia red
RGB 255 0 0 _10%
Signia red
RGB 255 0 0 _50%
728 x 90 Leaderboard
8 7
Cleaning and maintenance
of your ThinTube/EarTip
Ear wax can accumulate on the earpiece which can
affect the sound quality. It’s important to keep your
ThinTubes clean and is recommended to wipe the
outside of the EarTips daily with a so, dry tissue to
remove any debris.
If you cannot hear any sound through your hearing
aid when you put it in your ear, the wax filter might
be blocked - you can clean it using the below
instructions:
1. Remove the dome with a gently pull.
2. Remove the wax guard from the ThinTube by
pushing the wax guard removal tool onto the
wax guard (located in the end of the ThinTube
and pull it, to release the wax guard.
3. Turn the wax guard removal tool over to the
’pre-loaded end’ and push the wax guard back
into the end of the ThinTube. Simply provide a
gently twist clockwise to release the wax guard,
and remove the tool (leaving the cleaned wax
guard in place).
1
3
2
4
Earmould Hearing Aids
Earmoulds are made of either plastic or silicone
and custom-fit so that they sit snugly and precisely
within the ear.
Putting your hearing aid in
1. Raise the aid to your ear as shown. Tuck the top
point of the mould into the fold of your ear.
2. Put the bottom half of the mould down
into your ear.
3. Press the mould piece firmly into your ear.
4. You may need to use your other hand to
stretch your ear to ease fitting.
5. Hook the aid over the top of your ear.
1
3
2
4
5
Hearing Aid
Earmould
Elbow
Top point
of mould
Please refer to your user/safety guide for specific safety information and
your user control configuration.
Follow the safety information to avoid damage or injury.
• Thin-tube change - every 12 months - clinician check
• Dome cycle - 6 months, with regular visual check by patient
• Wax Guard cycle - 6 months, with regular visual check by patient

Grey
RGB 227 227 227
Grey
RGB 246 246 246
Signia red
RGB 255 0 0 _50%
A4
Signia red
RGB 255 0 0 _10%
Signia red
RGB 255 0 0 _10%
Signia red
RGB 255 0 0 _50%
728 x 90 Leaderboard
8 9
Cleaning and maintenance
of your earmould
1. Carefully remove the earmould from the
hearing aid by pinching the so tube
connecting to the earhook and pulling gently.
2. Wash the earmould under a running tap.
3. Dry the earmould either with a so cloth
or a gentle shake.
4. Carefully line up the so tubing to the
earhook again and reconnect.
5. Ensure a firm connection and align the
earmould to the hearing aid (earmould curve
to the inside curve of the hearing aid).
Please note:
When the tubing becomes hard and discoloured
– contact the Audiology Department and they
will replace it for you. If you feel confident you
can replace the tubing yourself, just ask for spare
tubing when you are collecting batteries.
1
3
2
4
5 5
Le Right
Blue = Le ear
Red = Right ear
Battery operated devices
Turning your hearing aids on & off
1
1
2
2
On
To switch the hearing
aid on close the
battery compartment.
Off
To switch the hearing
aid off open the
battery compartment.
General Safety Note
• Choking hazard posed by small parts.
• Keep batteries, hearing aid and accessories out of children’s reach.
• if swallowed, consult a physician or hospital immediately.
• If infant, small children or disabled persons need to wear hearing
• aids ensure adequate supervision.
• keep the battery compartment locked
• Please refer to your user/safety guide for further safety information.
• Follow the safety guide to avoid damage or injury

Grey
RGB 227 227 227
Grey
RGB 246 246 246
Signia red
RGB 255 0 0 _50%
A4
Signia red
RGB 255 0 0 _10%
Signia red
RGB 255 0 0 _10%
Signia red
RGB 255 0 0 _50%
728 x 90 Leaderboard
10 11
Removing & replacing the battery
1
2
3
1
2
3
Open the battery compartment
completely using your finger as
shown in the illustration.
Button battery operated devices only*
Normally, the battery drops
out when the compartment is
completely open.
If the battery does not come out,
lightly tap the instrument or use
a magnetic stick or push out the
battery from behind if needed.
Do not use a pen (or similar) as this
may damage your hearing aid.
Insert the correct sized battery.
Make sure that the “+” symbol on
the battery points up as shown in
the picture.
Close the battery compartment.
When the battery door is completely
closed, your hearing aid is ready for use.
If the battery door doesn’t close
easily do not force it: check the
battery has been inserted correctly.
4 4
*If your products are rechargeable please refer to information on page 9.
Volume control
Program change
1
2
3
4
5
6
Manual control can be fitted on some aids.
Can I use manual volume control?
Can I use manual program control?
To adjust the volume:
•Press up to increse the volume.
•Press down to decrese the volume.
Please note: Your volume adjustment is limited.
The upper and lower limit is indicated when you hear several beeps in succession.
When you hear the beeps you cannot adjust the volume any further.
Opening and closing the battery drawer will reset the volume to the mid-point.
To change the program using the rocker switch:
•Press up /down to change the program.
Everyday listening =You will hear 1 beep
_________________ = You will hear 2 beeps
_________________ = You will hear 3 beeps
_________________ = You will hear 4 beeps
_________________ = You will hear 5 beeps
_________________ = You will hear 6 beeps
Yes No
Yes No

Grey
RGB 227 227 227
Grey
RGB 246 246 246
Signia red
RGB 255 0 0 _50%
A4
Signia red
RGB 255 0 0 _10%
Signia red
RGB 255 0 0 _10%
Signia red
RGB 255 0 0 _50%
728 x 90 Leaderboard
12 13
Using your Stretta Aya hearing aids
with other devices
Telephones (landlines and mobiles)
There are various ways to improve hearing on the telephone depending
on the features available on the particular telephone model.
Sounds from the telephone/mobile receiver need to pass
through the hearing aid for you to be able to hear them
more clearly. Therefore, if you are using the handset:
•Leave your hearing aids in your ears, with the volume
set to suit you.
•Put the telephone receiver on the hearing aid towards
the top of your ear as shown in the picture to the le.
•This position will help you to hear the caller far more
clearly.
Alternatively, if your telephone/mobile has a
speakerphone, you can listen to the conversation
through the speaker and take advantage of the fact
that you have two hearing aids.
For connection to Bluetooth®phones please see overleaf.
For more guidance on using your hearing aid, please refer to the Stretta
user guide. Follow the safety guide to avoid damage or injury.
Download the Signia App from
the App Store and Google Play Store.
The Signia App
The Signia App gives you everything you need to enjoy your hearing aids
to the full, and all tailored to your personal preferences: remote control,
audio streaming*, and remote support.
All you need is a smartphone or tablet.
Easy to use, it lets you discreetly control the volume and other settings while
streaming audio directly into your ears.
With the Signia App, you can also stay in touch with your Hearing Care
Professional and get support when you need it – even when you cannot visit
personally.
*with Bluetooth enabled hearing aids only

Grey
RGB 227 227 227
Grey
RGB 246 246 246
Signia red
RGB 255 0 0 _50%
A4
Signia red
RGB 255 0 0 _10%
Signia red
RGB 255 0 0 _10%
Signia red
RGB 255 0 0 _50%
728 x 90 Leaderboard
14 15
Installing the Signia App -
iOS & Android Devices
When your Hearing Care Professional registers you for
TeleCare support, you will receive a text message to
the mobile number you provided them with.
This will contain a direct download link to the Signia App,
and a 6-digit connection code as shown here.
Tap on the link in the text message, this will take you to the
appropriate App store for your device i.e.
• Apple App store on iOS devices , and
• Google Play Store on Android devices
1. Tap on the download/install option to download and install the App
onto your device
2. Open the App and tap on “OK” to give the App permission to use
Bluetooth
3. Review the privacy policy, and terms and conditions, then tap
“Accept”
4. Tap “Allow Notifications”
1. Ensure Bluetooth is active on your smartphone “ Settings”
2. Search hearing aids under the menu “ Settings > Accessibility
> Hearing Devices”
3. Tap on the hearing aids that will be recognised automatically under the
MFI Hearing Devices section. Tap “Connect”
4. Accept the pairing request for each hearing aid by tapping on “Pair”.
This will appear for each hearing aid and therefore it is essential that
“Pair” is selected for both
5. (The pairing is completed when the device shows the battery indication
and streaming is enabled for both aids)
Pairing with iOS devices
To connect the hearing aids with your iOS device and the Signia App,
switch the hearing aids off and back on again. Do this by:
• Battery operated hearing aids: Open and close the battery door.
• Rechargeable hearing aids: Putting the hearing aids in their charger
and remove them again.
Your hearing aids will now be in pairing mode for three minutes. Exit out of
the Signia App and follow the steps below for iOS devices.
Congratulations - your hearing aids are now connected!

Grey
RGB 227 227 227
Grey
RGB 246 246 246
Signia red
RGB 255 0 0 _50%
A4
Signia red
RGB 255 0 0 _10%
Signia red
RGB 255 0 0 _10%
Signia red
RGB 255 0 0 _50%
728 x 90 Leaderboard
16 17
Pairing with Android devices
To connect the hearing aids with your android device and the Signia
App, do this by:
• Battery operated hearing aids: Open and close the battery door.
• Rechargeable hearing aids: Putting the hearing aids in their charger
and remove them again.
Your hearing aids will now be in pairing mode for three minutes. Exit out of
the Signia App and follow the steps below for your Android device.
1. Ensure Bluetooth is active on your smartphone
2. Start the Signia App and select ‘Bluetooth’ from your connection
options
3. The App will search for the hearing aids (if required, reboot the hearing
aids and ensure they are close to your smartphone)
4. Select your hearing instruments by clicking on them
5. “Connection Successful” will appear – tap “Let’s go”
Congratulations - your hearing aids are now connected!
Remote control - Signia App
The default opening screen of the App is the “Remote Control” screen,
which provides you with your hearing aid controls.
With the easy-to-use remote control functions provided by the Signia App,
you can personalise your hearing experience and help yourself, when dealing
with minor adjustments
• Change hearing program from the drop-down menu
• Increase/decrease volume level:
- Of your hearing aids
- Of your streaming devices* (accessories such as;StreamLine TV 2.4,
StreamLine Mic etc)
• Adjust sound balance between “bass” and “treble”
• Adjust directional hearing (available on binaural fittings only)
* The availability of features is dependent on the type of the hearing aid you
have
Pictured: Examples of some of the Signia App features available

Grey
RGB 227 227 227
Grey
RGB 246 246 246
Signia red
RGB 255 0 0 _50%
A4
Signia red
RGB 255 0 0 _10%
Signia red
RGB 255 0 0 _10%
Signia red
RGB 255 0 0 _50%
728 x 90 Leaderboard
18 19
Other devices (Available to purchase)
StreamLine Mic for hands-free phonecalls, music
and more in premium stereo quality.
StreamLine TV feeds audio from your television
directly into your hearing aids in Dolby-Digital quality.
miniPocket for discreet and convenient control,
without the need for a large remote control or
smartphone.
(For further information, speak to your Audiologist)
Frequently asked questions
Will I have normal hearing with hearing aids in?
Hearing aids can only work with the hearing that you have le. It will sound
strange to start off with, but with perseverance it will sound more natural. It
should take the strain out of listening.
Are there any listening situations that I will still have difficulty hearing,
even with my hearing aids?
Your hearing aids are programmed to automatically adjust to suit the
environment that you are in, however there are limitations to the technology.
Sometimes manual programs can be added to help specifically with
environments that you find especially hard to hear in. These options can be
discussed with your Audiologist.
I’ve been given two hearing aids – should I wear them both together?
Wearing two hearing aids gives a much more balanced, more natural sound.
It will also be easier to locate where sounds are coming from when both
hearing aids are worn. The hearing aids have been programmed as a pair
and if you only wear one aid the settings may be incorrect for your hearing
loss.

20 21
Grey
RGB 227 227 227
Grey
RGB 246 246 246
Signia red
RGB 255 0 0 _50%
A4
Signia red
RGB 255 0 0 _10%
Signia red
RGB 255 0 0 _10%
Signia red
RGB 255 0 0 _50%
728 x 90 Leaderboard
Good communication tactics
Here are some tactics that may
help you hear more easily.
It may be helpful to introduce
them to your family and friends.
If you are experiencing difficulties
communicating with a particular
person or in a specific situation,
the best thing to do is explain
these tactics to them as it’s likely
they are not aware. Once they
understand this, they can help
make the situation easier for you.
When a person speaks, cues
are gained not only from what is
heard but also from what is seen.
These cues complement and
supplement each other, helping
us to follow a conversation. For
people with hearing loss the
visual cues of speech become
very important.
Get to the point
Use plain language
and don’t waffle.
Don’t speak too fast
If I don’t understand what you
are saying, try and say it in a
different way and slow down.
Face me
Always turn and face me when
you talk. It helps me pick up any
visual clues you might give me.
Don’t shout
Keep your voice at a normal level.
Shouting can distort speech making
it more difficult to understand.
Don’t cover your mouth
Speak clearly and use normal
lip movements, natural facial
expressions and gestures.
Find a suitable place to talk
It is easier to hear when there
is good lighting and not too
many noises and distractions.
Get my attention
Before you start to speak to me,
make sure you are in the same
room as me and you have my
full attention.

Grey
RGB 227 227 227
Grey
RGB 246 246 246
Signia red
RGB 255 0 0 _50%
A4
Signia red
RGB 255 0 0 _10%
Signia red
RGB 255 0 0 _10%
Signia red
RGB 255 0 0 _50%
728 x 90 Leaderboard
22 23
Troubleshooting
Has your hearing aid stopped
amplifying sound?
•Turn the hearing aid off and on
again - You may have accidentally
altered the programme or
volume. (this will reset the
hearing aid).
•Try a new battery - Battery power
oen lasts between 1-2 weeks.
•Seperate the tubing from
the hearing aid and cup the
hearing aid in your
hand. The aid should whistle:
- If it whistles, check the tubing
and mould/ LifeTip for signs of
blockages. ( for ThinTubes
replace the wax guard as
described in this leaflet)
- If it does not whistle, please
contact your Audiology service. .
Does your hearing aid whistle
when it is in your ear?
Check that the ear mould/LifeTip
is inserted correctly and fully into
your ear.
•You may have excess wax,
which can cause your hearing aid
to feedback. See your GP or
local wax removal specialists
about removal.
•Check your tubing for
discolouration or cracks - the
tubing may need to be
changed.
Battery Replacement Service
Batteries are provided free of charge and can be picked up by you or
someone else on your behalf. Locations listed on page 24.
Batteries can also be requested by post (contact details and
address for this can be found on the back of this booklet)
Please note: When collecting batteries face to face please bring your battery
book or battery card with you.

Grey
RGB 227 227 227
Grey
RGB 246 246 246
Signia red
RGB 255 0 0 _50%
A4
Signia red
RGB 255 0 0 _10%
Signia red
RGB 255 0 0 _10%
Signia red
RGB 255 0 0 _50%
728 x 90 Leaderboard
24 25
Battery collection locations Sources of further information
Abbey Road Surgery,
56 Abbey Road, Torquay
Albany Road Surgery,
Grace House, Scott
Close, Newton Abbot
Ashburton Surgery,
9-15 Eastern Rd,
Ashburton
The Barton Surgery,
Barton Terrace, Dawlish
Bishopsteignton Health
Centre,
Green Shute Hill
Brixham Hospital,
Greenswood Road,
Brixham
Brunel Medical
Practice,
Babbacombe Surgery,
St Albans Road,
Babbacombe, Torquay
Brunel Medical
Practice,
Shiphay Surgery, 13
Collaton Road, Shiphay,
Torquay
Brunel Medical
Practice,
Marychurch Surgery,
Fore Street, St
Marychurch, Torquay
Buckfastleigh Medical
Centre,
Bossell Road,
Buckfastleigh
Buckland Surgery,
1 Raleigh Road, Buckland
Chagford Health
Centre,
Chagford
Chelston Hall, Barton
Surgery,
Barton Hill Way, Torquay
Chelston Hall,
Old Mill Road, Torquay
Cherrybrook Medical
Centre,
Hookhills Road, Paignton
Chilcote Surgery,
Dewerstone Practice,
Hampton Avenue, St
Marychurch,Torquay
Chilcote Surgery,
Chatto Practice, 104
Chatto Road, Torquay
Chudleigh Health
Centre,
Old Exeter St, Chudleigh
The Cricketfield
Surgery,
Cricketfield Road,
Newton Abbot
Dartmouth Health and
Wellbeing Centre,
Wessex Way, Dartmouth
Dawlish Hospital,
Barton Terrace, Dawlish
Devon Square Surgery,
44 Devon Square,
Newton Abbot
Glendevon Medical
Centre,
3 Carlton Place,
Teignmouth
Grosvenor Road
Surgery,
17 Grosvenor Road,
Paignton
Ipplepen Health
Centre,
Silver Street, Ipplepen
Kingskerswell Medical
Centre,
1 School Rd,
Kingskerswell
Kingsteignton Medical
Practice,
Whiteway Road
Leatside Surgery,
Babbage Rd, Totnes
Manor Road Surgery,
95 Upper Manor Road,
Paignton
Moretonhampstead
Health Centre,
Embleford Crescent
Newton Abbot
Hospital,
West Golds Road, Jetty
Marsh, Newton Abbot
Norton Brook Medical
Centre,
Cookworthy Rd,
Kingsbridge
Paignton Hospital,
Church Street, Paignton
Parkhill Medical Centre,
Parkhill Road, Torquay
Pembroke House,
Fortescue Rd, Paignton
Richmond House
Surgery,
Fore Street, Teignmouth
Riverside Surgery,
Le Molay-Littry Way,
Newton Abbot
Riverside Surgery,
Shaldon
Sherwell Valley
Surgery,
Sherwell Valley Road,
Torquay
Southover Medical
Practice,
Bronshill Road, Torquay
Teignmouth Hospital,
Mill Lane, Teignmouth
Teignmouth Medical
Practice, 2 Den Cresent,
Teignmouth
Totnes Country
Hospital,
Coronation Road, Totnes
Tower House Surgery,
Market Way, Chudleigh,
Walnut Lodge Surgery,
Walnut Road, Torquay
RNID
(formerly known as Action on Hearing Loss)
Telephone: [phone] (freephone)
Textphone: 0808 808 9000 (freephone)
Text Message: 0780 000 0360
Head Office:
Brightfield Business Hubb, Bakewell Road,
Orton Southgate, Peterborough PE2 6XU
Email: inf[email protected].uk
Website: www.rnid.org.uk
Sensory Resource Hub, Jasmyn House
Telephone: [phone]
Textphone: 07876 398194
Address:
Jasmyn House, 1 Midvale Road,
Paignton TQ4 5BD
Email: tctsensory[email protected]
Disability information service
Telephone: [phone]
Address:
4th Floor, Union House, Union Street,
Torquay TQ1 3YA
Email: [e-mail]
Lipreading courses
Please ask for information on the latest
courses.
Soundbase
Tel/Textphone: 01392 424018
Fax: [phone]
Address:
Bull Meadow Clinic, Bull Meadow Road,
Exeter EX2 4JF
Email: [e-mail]
Improving Lives Plymouth
(hearing and sight center)
Telephone: [phone]
Address:
Improving Lives Plymouth, Ernest English House,
Buckwell Street, Plymouth PL1 2DA
Email: [e-mail]
Website: www.improvinglivesplymouth.org.uk
Patient Advice and Liaison Service (PALS)
Telephone: [phone]
Freephone: 0800 0283037
Address:
Hengrave House, Torbay Hospital TQ2 7AA
Email: pa[email protected]t

Grey
RGB 227 227 227
Grey
RGB 246 246 246
Signia red
RGB 255 0 0 _50%
A4
Signia red
RGB 255 0 0 _10%
Signia red
RGB 255 0 0 _10%
Signia red
RGB 255 0 0 _50%
728 x 90 Leaderboard
Contact Audiology
Audiology Department, Torbay Hospital, Lowes Bridge, Torquay TQ2 7AA
Tel: [phone]
Email: audiology.sdhc[email protected]
Website: www.torbayandsouthdevon.nhs.uk/services/audiology/
Basic Repairs and Servicing
Can be completed through our postal and drop off repair service or alternatively contact us
to book a repair appointment:
Post your hearing aid/s to:
Audiology, Torbay Hospital, Lowes Bridge, Torquay TQ2 7AA
To arrange a repair appointment or to ask about our current drop off locations call:
01803 656325
Once repaired your hearing aids will be posted back to you, or you will be notified that
they are available for collection.
Please note: These services are not a sit and wait and same day repairs are not guaranteed.
When using the postal and drop off services please include details of
the fault, name, address, date-of-birth and a telephone number to be
contacted on.
Telephone: [phone]
Email: [e-mail]
Website: www.signia.net/en-gb/nhs-public-sector
© Signia GmbH 08.2023 | JN10754 | WS Audiology Limited, trading as Signia | 25745 V1/TSDFT/Audiology/08.23/Review Date 05.24
By Signia
25745/V2/TSDFT/Audiology/09.23/Review Date 09.25