
8
Technical Support and Warranty
QUESTIONS? SIIG’s Online Support has answers! Simply visit our web site at
www.siig.com and click Support. Our online support database is updated daily with
new drivers and solutions. Answers to your questions could be just a few clicks away.
You can also submit questions online and a technical support analysts will promptly
respond.
SIIG offers a 2-year manufacturer warranty with this product. Please see our web site for
more warranty details. If you encounter any problems with this product, please follow the
procedures below.
A) If it is within the store's return policy period, please return the product to the store where
you purchased from.
B) If your purchase has passed the store's return policy period, please follow these steps
to have the product repaired or replaced.
Step 1: Submit your RMA request.
Go to www.siig.com, click Support, then RMA to submit a request to SIIG RMA. If
the product is determined to be defective, an RMA number will be issued.
Step 2: After obtaining an RMA number, ship the product.
• Properly pack the product for shipping. All software, cable(s) and any other
accessories that came with the original package must be included.
• Clearly write your RMA number on the top of the returned package. SIIG will refuse
to accept any shipping package, and will not be responsible for a product returned
without an RMA number posted on the outside of the shipping carton.
• You are responsible for the cost of shipping. Ship the product to the following
address:
SIIG, Inc.
6078 Stewart Avenue
Fremont, CA 94538-3152, USA
RMA #: __________________
• SIIG will ship the repaired or replaced product via Ground in the U.S. and
International Economy outside of the U.S. at no cost to the customer.