SMART Board SBID-MX165 Instruction Manual

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SMARTBoard MX100 series
interactive displays
INSTALLATION AND MAINTENANCE
FOR MODELS:
lSBID-MX165
lSBID-MX175
lSBID-MX186

smarttech.com/kb/171288
Trademark notice
SMARTBoard, smarttech, the SMART logo and all SMART taglines are trademarks or registered trademarks of SMARTTechnologiesULC in the U.S. and/or other
countries. All third-party product and company names may be trademarks of their respective owners.
Copyright notice
© 2018SMARTTechnologiesULC. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or
translated into any language in any form by any means without the prior written consent of SMARTTechnologiesULC. Information in this manual is subject to change
without notice and does not represent a commitment on the part of SMART.
This product and/or use thereof is covered by one or more of the following U.S. patents:
www.smarttech.com/patents
07-2018

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Important information
IMPORTANT
There are critical software updates for the display that you need to install to ensure the display is
fully functional and provides the best experience. Connect the display to a wired or wireless
network with Internet access to automatically download and apply these updates as well as
future updates.
WARNING
lFailure to follow the installation instructions shipped with the SMART product could result in
injury and product damage which may not be covered by the warranty.
lDo not open or disassemble the SMART product. You risk electrical shock from the high
voltage inside the casing. Opening the casing also voids the warranty.
lDo not stand (or allow children to stand) on a chair to touch the surface of the SMART
product. Rather, mount the product at the appropriate height.
lTo reduce the risk of fire or electric shock, do not expose the SMART product to rain or
moisture.
lIf the SMART product requires replacement parts, make sure the service technician uses
replacement parts specified by SMARTTechnologies or parts with the same characteristics
as the original.
lEnsure that any cables that cross the floor to the SMART product are properly bundled and
marked to avoid a trip hazard.
lDo not insert objects inside the cabinet ventilation holes, because they could touch
dangerous voltage points and cause electric shock, fire or product damage which may not
be covered by the warranty.
lDo not place heavy objects on the power cable. Damage to the cable could cause shock,
fire or product damage which may not be covered by the warranty.
lUseonly extension cords and outlets that can fully accommodate the display’s polarized
plug.

IMPORTANT INFORMATION
ii smarttech.com/kb/171288
lUse the power cable provided with the display. If a power cable is not supplied, contact
your supplier. Use only power cables that match the AC voltage of the power outlet and that
comply with your country’s safety standards.
lIf the glass is broken, do not touch the liquid crystal. To prevent injury, handle glass
fragments with care when disposing of them.
lDo not move or mount the display by connecting rope or wire to its handles. The display is
heavy, and failure of the rope, wire or handle could lead to injury.
lUse only VESA®-approved mounts if using a mount other than the one supplied with the
display..
lDisconnect all of the display’s power cables from the wall outlet and seek assistance from
qualified service personnel if any of the following occur:
oThe power cable or plug is damaged
oLiquid is spilled into the display
oObjects fall into the display
oThe display is dropped
oStructural damage, such as cracking, occurs
oThe display behaves unexpectedly when you follow operating instructions
CAUTION
lTurn off the display before cleaning its screen. Otherwise, you may scramble the desktop
icons or inadvertently activate applications when you wipe the screen.
lAvoid setting up and using the SMART product in an area with excessive levels of dust,
humidity and smoke.
lMake sure an electrical socket is near the SMART product and remains easily accessible
during use.
lThe SMART product should be used only with European TN and TT power distribution
systems.
It is not suitable for older, IT-type power distribution systems found in some European
countries. This system (IT-type) is widely used isolated from earth, in some installations in
France, with impedance to earth, at 230/400V, and in Norway, with voltage limiter, neutral
not distributed, at 230V line-to-line.
Contact qualified personnel if you’re uncertain of the type of power system available where
you’re installing the SMART product.

IMPORTANT INFORMATION
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lThe accessory slot’s maximum available power is 60 W. The slot is not a limited power
source. To reduce the risk of fire, make sure that accessories connecting to the slot satisfy
the fire enclosure requirements of IEC60950-1.
lYou must connect the USB cable that came with the SMART product to a computer that has
a USB compliant interface and that bears the USB logo. In addition, the USB source
computer must be compliant with CSA/UL/EN 60950 and bear the CE mark and CSA and/or
UL Mark(s) for CSA/UL 60950. This is for operating safety and to avoid damage to the
SMART product.
IMPORTANT
lThe following are the normal operating power requirements for the display, including
speakers:
Model Power requirements
SBID-MX165 100V to 240V AC, 50 Hz to 60 Hz, 100 W max
SBID-MX175 100V to 240V AC, 50 Hz to 60 Hz, 209 W max
SBID-MX186 100V to 240V AC, 50 Hz to 60 Hz, 250 W max
lFor additional requirements and other information, refer to the display’s specifications (see
More information on page9).
Federal Communication Commission
interference statement
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
1. This device may not cause harmful interference, and
2. this device must accept any interference received, including interference that may cause undesired operation.
NOTE
This equipment has been tested and found to comply with the limits for a Class A digital device,pursuant to part 15 of the
FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is
operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be
required to correct the interference at his own expense.

IMPORTANT INFORMATION
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CAUTION
Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s
authority to operate this equipment.
Radiation exposure statement
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should
be installed and operated with minimum distance of 20 cm between the antenna of this device and allnearby persons. This
transmitter must not be co-located or operated in conjunction with any other antenna or transmitter.
Innovation, Science and Economic Development
Canada statement
This device complies with RSS-247 of the Innovation, Science and Economic Development Canada Rules. Operation is subject
to the following two conditions:
1. This device may not cause harmful interference, and
2. this device must accept any interference received, including interference that may cause undesired operation.
Radiation exposure statement
This equipment complies with ISED radiation exposure limits set forth for an uncontrolled environment. This equipment should
be installed and operated with minimum distance of 20 cm between the antenna of this device and allnearby persons. This
transmitter must not be co-located or operated in conjunction with any other antenna or transmitter.
Cet appareil est conforme à la norme ISED CNR-247 pour les appareils radio agréés. Son fonctionnement est soumis aux deux
conditions suivantes:
1. le dispositif ne doit pas produire de brouillage préjudiciable, et
2. ce dispositif doit accepter tout brouillage reçu, y compris un brouillage susceptible de provoquer un fonctionnement
indésirable.
Déclaration d’exposition aux radiations
Cet équipement est conforme aux limites d’exposition aux rayonnements ISEDétablies pour un environnement non contrôlé.
Cet équipement doit être installé et utilisé avec un minimum de 20 cm de distance entre la source de rayonnement et votre
corps. Cet émetteur ne doit pas être co- implantés ou exploités conjointement avec une autre antenne ou émetteur.

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Contents
Important information i
Federal Communication Commission interference statement iii
Innovation, Science and Economic Development Canada statement iv
Chapter 1: Welcome 1
About this guide 1
About the SMARTBoard MX100 2
Components 3
Related products 8
More information 9
Chapter 2: Installing the display 11
Transporting the display 11
Installing the display on a wall 13
Installing the display on a stand 20
Chapter 3: Connecting power and devices 21
Connecting power 21
Connecting to a network 22
Connecting cables for room computers, guestlaptops and other input sources 22
Connecting room control systems 25
Connector reference 25
Chapter 4: Configuring the display 29
Turning on your display for the first time 30
Connecting to a network 30
Updating the e³ experience on your SMARTBoard MX100 33
Chapter 5: Configuring connected computers 35
Installing SMART software on connected computers 35
Setting connected computers’ resolutions and refresh rates 36
Chapter 6: Maintaining the display 37
Checking the display installation 37
Cleaning the screen 37
Cleaning the touch sensors 38
Maintaining ventilation 39
Preventing condensation 39
Replacing the pens 39

CONTENTS
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Turning the display off and back on 39
Resetting the display 40
Removing and transporting the display 40
Chapter 7: Troubleshooting 43
Troubleshooting the display 43
Troubleshooting the e³ experience 49
Referring to the SMART knowledge base for additional troubleshooting information 53
Contacting your reseller for additional support 54
Appendix A: Using display and e³ experience settings on your SMARTBoard MX100 55
Accessing the display’s settings 55
Exiting the display’s settings 55
Network 56
Screen lock 56
Advanced 57
Update 58
Recovery 59
About 59
Appendix B: Remotely managing the display 61
Connecting a computer to the display 62
Configuring the computer’s serial interface settings 62
Power states 63
Commands and responses 64
Commandinventory 66
Appendix C: Identifying your display 69
Identify your display 69
Appendix D: Supported resolutions 71
HDMI1 in, HDMI 2 in and HDMI 3 in 71
VGA 71
Appendix E: Hardware environmental compliance 73
Waste Electrical and Electronic Equipment and Battery regulations (WEEE and Battery
Directives) 73
Batteries 73
More information 73

Chapter 1
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Chapter 1: Welcome
About this guide 1
About the SMARTBoard MX100 2
Features 2
Identifying your SMARTBoard MX100 series interactive display model 3
Components 3
Screen 4
Pens 4
Front connector panel 5
Front control panel 5
Remote control 6
Status light 7
Ambient light sensor 7
Internal speakers 8
Related products 8
SBA-100 projection audio system 8
SMART Audio 400 classroom amplification system 8
USB extenders 9
More information 9
This chapter introduces the SMARTBoard® MX100 series interactive displays.
About this guide
This guide explains how to install and maintain a SMARTBoard MX100 series interactive display. It
includes the following information:
lHow to install the display
lHow to connect power and devices
lHow to turn on the display for the first time
lHow to maintain the display for years of use
lHow to troubleshoot issues with the display

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WELCOME
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In addition, this guide includes information on the display’s settings and remote management
support.
This guide is intended for those who install and maintain displays in their organizations. Other
documentation and resources are available for those who use displays (see More information on
page9).
About the SMARTBoard MX100
The SMARTBoard MX100 series interactive display is the hub of your classroom or meeting room.
The e³ experience provides one-touch access to collaborative tools, including a whiteboard,
wireless screen sharing and a web browser. There’s no need for wires, cables or manual software
and firmware updates.
Features
The display includes the following features:
Feature Description
e³ experience The e³ experience provides one-touch access to collaborative
tools, including a whiteboard, wireless screen sharing and a web
browser.
Touch support You can do everything on the display that you can do at your
computer—open and close applications, meet with others, create
new documents or edit existing ones, visit websites, play and
manipulate videos, and so on—by touching the display’s surface.
You can use an array of gestures within applications, including
panning, scaling, rotating and zooming in and out.
The display’s support for up to 10 simultaneous touch, writing and
erase points enables you and other users to interact with objects
on the screen at the same time.1
Writing and drawing
support
You can write over applications in digital ink using one of the
supplied pens, and then erase the digital ink using your palm.
Audio support The display includes integrated speakers for presenting audio from
connected input sources.
1Requires SMART Product Drivers to be installed. Some applications might not support alltouch points.

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WELCOME
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Identifying your SMARTBoard MX100 series interactive display model
The following models of SMARTBoard MX100 series interactive display are available:
Model Frame style Screen size (approximate)
SBID-MX165 White 65" (165 cm)
SBID-MX175 White 75" (190 cm)
SBID-MX186 White 86" (218 cm)
Refer to the specifications for detailed technical information for this model, including product
dimensions and weights (see More information on page9).
For help identifying your display, see Appendix C: Identifying your display on page69.
Components
The display consists of the following components:
No. Name More information
Pictured
1 Screen Page4
2Front control panel Page5
3 Light sensor page7
4 Remote control sensor / status light page3
5Pen (×2) Page4

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No. Name More information
6Speakers Page8
7 Front connector panel Page5
8Side connector panel page26
Not pictured
9 AC switch page30
10 Bottom connector panel Page21
11 Remote control page6
Screen
The following are the dimensions for the display:
Model Diagonal Active touch area Active image area
SBID-MX165 64 1/2" (163.9 cm) 573/8" × 32 3/4" (145.7 cm ×
83.3cm)
56 1/4" × 31 5/8" (142.9 cm × 80.4
cm)
SBID-MX175 74 1/2" (189.3 cm) 66 1/2" × 38" (168.8 cm ×
96.6cm)
65" × 36 1/2" (165 cm × 92.8cm)
SBID-MX186 85 5/8" (190.5 cm) 76 3/8" × 43 3/4" (194.1 cm ×
111.2cm)
74 5/8" × 42" (189.5 cm ×
106.6cm)
Pens
The display comes with two pens.
The display’s bottom frame includes magnetic holders for the pens. Remove a pen from its holder
and use the pen to draw digital ink.
CAUTION
When you return a pen to the magnetic holder, make sure it’s centered in its holder to keep it
from falling and being damaged.

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WELCOME
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Front connector panel
The front connector panel includes connectors for USB
peripherals and a computer or other input source.
No. Name Procedure
1 USB Type-A connector Connect USB drives and other devices that
you want to use with the currently selected
input source.
2 USB Type-A connector Connect USB drives and other devices that
you want to use with the e³ experience.
3 USB Type-B connector Connect a USB cable to the display and
computer to provide touch control of the
computer connected to HDMI 3.
4 HDMI 3 input connector Connect a computer or other input source to
the display (see page22).
Front control panel
The front control panel contains the Power, Input Select, Menu,
Freeze, Mute and volume control buttons.
No. Name SMARTBoard MX100 procedure
1 Power Press to wake the display.
Press to again enter Sleep mode.
2Input select Press to switch input source.
3Menu Open the e³ experience and the display’s
settings
.

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No. Name SMARTBoard MX100 procedure
4 Freeze Press to start drawing an acetate. See
SMARTBoard MX100 series interactive
displays user’s guide
(smarttech.com/kb/171289).
5Mute Press to mute or unmute the volume.
6Volume decrease Press to turn down the volume.
7Volume increase Press to turn up the volume.
Remote control
The table below lists the functions available for the remote control.
No. Name Function
1 POWER Wake the display.
Enter Sleep mode.
2 SCREENSHOT Take a screenshot.
3 MUTE Mute or unmute the volume
4 HOME Return to the home screen
5 [Up] Move selection up
6 [Left] Move selection left

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No. Name Function
7 [Right] Move selection right
8 [Down] Move selection down
9 OK Confirm selection
10 VOL + / VOL - Increase or decrease volume
11 BACK Return
12 SOURCE Open the input source menu
13 AUDIO Change audio mode
14 ZOOM Change aspect radio
15 SYS Open the e³ experience and the display’s
settings
16 PLAY Play videos and audio, and view picture
slideshows
17 PAUSE Pause videos, audio and picture
slideshows
18 STOP Stop videos, audio and picture slideshows
19 PREV Move to the next picture or skip to next
video or audio file
20 NEXT Move to the previous picture or return to
the previous video or audio file
21 BACK Rewind playback
22 SPEED Fast forward playback
Status light
The status light blinks green and red when it registers a button being pressed on the remote
control.
When the status light is red, the display is in a low power state. To wake the display, press the
Power button on the front control panel or POWERon the remote control.
Ambient light sensor
The ambient light sensor can detect the room brightness and adjust the display’s brightness. Make
sure Auto is enabled in Brightness and volume in Settings. See Brightness and volume on page58.

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WELCOME
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Internal speakers
The display includes two 10 W rms integrated speakers. You can also connect external speakers
(see Connecting external speakers on page25).
Related products
Related products for the display include the following:
lSBA-100 projection audio system
lSMART Audio 400 classroom amplification system
lUSB extenders
SBA-100 projection audio system
The SBA-100 projection audio system consists of two 14 W speakers and is
intended for wall-mounted displays. You can control volume using the
display’s front control panel or the digital volume controls in a connected
computer’s operating system.
For more information, see the SBA-100 projection audio system specifications
(smarttech.com/kb/171146).
SMART Audio 400 classroom amplification system
The SMART Audio 400 classroom amplification system provides high-quality
audio amplification. The system comes with a teacher microphone and optional
student microphone. Multiple speaker options are available, including wall- and
ceiling-mounted speakers. The amplifier receives audio signals from the
microphones and translates them into crystal-clear sound through the speakers.
For more information, see the SMART Audio 400 classroom amplification system specifications
(smarttech.com/kb/171137).
NOTE
The SMARTAudio 400 classroom amplification system is available only in Canada and U.S.

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WELCOME
9 smarttech.com/kb/171288
USB extenders
As noted in Connecting cables for room computers, guestlaptops and other input sources on
page22, the USB connection between the display and computer should be no longer than 16'
(5m). If you need to connect a computer that is more than 16' (5 m) from the display, use one of the
following USB extenders:
Extender Specifications
USB-XT smarttech.com/kb/119318
CAT5-XT-1100 smarttech.com/kb/170202
SMARTrecommends only using USBextenders with the USB connectors on the side and bottom
connector panels on the display.
Fore more information, see:
lTroubleshooting and extending the USB 2.0 and USB 3.0 connection to your SMART
interactive display
lUSBcables and connectors
More information
In addition to this guide, SMART provides the following documents for the display:
Document Link
User’s guide smarttech.com/kb/171289
SBID-MX165, MX175, MX186, MX265, MX275 and MX286 installation
instructions
smarttech.com/kb/171274
SBID-MX165 specifications smarttech.com/kb/171265
SBID-MX175 specifications smarttech.com/kb/171266
SBID-MX186 specifications smarttech.com/kb/171267
Comparison smarttech.com/kb/171161
These documents are available in the Support section of the SMART website
(smarttech.com/support). Scan the QR code on the cover of this guide to view the SMARTBoard
MX100 series interactive displays pages in the Support section.

Chapter 2
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Chapter 2: Installing the display
Transporting the display 11
Using transportation aides 12
Accommodating doorways, hallways and elevators 12
Dealing with cracked, chipped or shattered glass 13
Saving the original packaging 13
Installing the display on a wall 13
Choosing a location 14
Choosing a height 16
Assessing the wall 16
Selecting mounting hardware and tools 17
Selecting a wall mount 17
Mounting the display 17
Mounting multiple displays 19
Installing the display on a stand 20
Using SMART mobile stands 20
Using a third-party stand 20
SMART recommends that only trained installers install the display.
This chapter is for installers. Installers should read this information along with the installation
instructions included with the display before they install the display.
WARNING
Improper installation of the display can result in injury and product damage.
Transporting the display
After your organization receives the display, you need to transport it to the place where you plan
to install it.
On occasion, you might also need to move the display to another location after initially installingit.

CHAPTER 2
INSTALLING THE DISPLAY
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IMPORTANT
lTransport the display at your own risk. SMART cannot accept liability for damages or injury
that occur during the display’s transportation.
lWhen transporting the display, do the following:
oFollow local safety regulations and standards.
oKeep the display in its original packaging.
oMove the display so that its top frame faces up.
oHave at least two people move the display.
TIP
Display packaging may be labeled to indicate which side is the front. Look for “FRONT” on the
packaging to help orient the box during transportation.
Using transportation aides
You can use the following aides to transport the display:
lCart
lFurniture dolly
lMechanical lift
Accommodating doorways, hallways and elevators
In some situations, you might need to remove the display from its packaging to move it through
narrow doorways or hallways or on to an elevator. In these situations, SMART recommends that
you keep the foam pieces on the bottom corners of the display. These foam pieces protect the
display if you need to set it down during transport.
You might also need to rotate the display so that its top frame faces to the side. You can do this
during transportation, but when you install the display, it must be in landscape orientation (with the
top frame facing up).