SMART Board SBID-MX165 Instruction Manual

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SMARTBoard MX100 series
interactive displays
INSTALLATION AND MAINTENANCE
FOR MODELS:
lSBID-MX165
lSBID-MX175
lSBID-MX186

smarttech.com/kb/171288
Trademark notice
SMARTBoard, smarttech, the SMART logo and all SMART taglines are trademarks or registered trademarks of SMARTTechnologiesULC in the U.S. and/or other
countries. All third-party product and company names may be trademarks of their respective owners.
Copyright notice
© 2018SMARTTechnologiesULC. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or
translated into any language in any form by any means without the prior written consent of SMARTTechnologiesULC. Information in this manual is subject to change
without notice and does not represent a commitment on the part of SMART.
This product and/or use thereof is covered by one or more of the following U.S. patents:
www.smarttech.com/patents
07-2018

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Important information
IMPORTANT
There are critical software updates for the display that you need to install to ensure the display is
fully functional and provides the best experience. Connect the display to a wired or wireless
network with Internet access to automatically download and apply these updates as well as
future updates.
WARNING
lFailure to follow the installation instructions shipped with the SMART product could result in
injury and product damage which may not be covered by the warranty.
lDo not open or disassemble the SMART product. You risk electrical shock from the high
voltage inside the casing. Opening the casing also voids the warranty.
lDo not stand (or allow children to stand) on a chair to touch the surface of the SMART
product. Rather, mount the product at the appropriate height.
lTo reduce the risk of fire or electric shock, do not expose the SMART product to rain or
moisture.
lIf the SMART product requires replacement parts, make sure the service technician uses
replacement parts specified by SMARTTechnologies or parts with the same characteristics
as the original.
lEnsure that any cables that cross the floor to the SMART product are properly bundled and
marked to avoid a trip hazard.
lDo not insert objects inside the cabinet ventilation holes, because they could touch
dangerous voltage points and cause electric shock, fire or product damage which may not
be covered by the warranty.
lDo not place heavy objects on the power cable. Damage to the cable could cause shock,
fire or product damage which may not be covered by the warranty.
lUseonly extension cords and outlets that can fully accommodate the display’s polarized
plug.

IMPORTANT INFORMATION
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lUse the power cable provided with the display. If a power cable is not supplied, contact
your supplier. Use only power cables that match the AC voltage of the power outlet and that
comply with your country’s safety standards.
lIf the glass is broken, do not touch the liquid crystal. To prevent injury, handle glass
fragments with care when disposing of them.
lDo not move or mount the display by connecting rope or wire to its handles. The display is
heavy, and failure of the rope, wire or handle could lead to injury.
lUse only VESA®-approved mounts if using a mount other than the one supplied with the
display..
lDisconnect all of the display’s power cables from the wall outlet and seek assistance from
qualified service personnel if any of the following occur:
oThe power cable or plug is damaged
oLiquid is spilled into the display
oObjects fall into the display
oThe display is dropped
oStructural damage, such as cracking, occurs
oThe display behaves unexpectedly when you follow operating instructions
CAUTION
lTurn off the display before cleaning its screen. Otherwise, you may scramble the desktop
icons or inadvertently activate applications when you wipe the screen.
lAvoid setting up and using the SMART product in an area with excessive levels of dust,
humidity and smoke.
lMake sure an electrical socket is near the SMART product and remains easily accessible
during use.
lThe SMART product should be used only with European TN and TT power distribution
systems.
It is not suitable for older, IT-type power distribution systems found in some European
countries. This system (IT-type) is widely used isolated from earth, in some installations in
France, with impedance to earth, at 230/400V, and in Norway, with voltage limiter, neutral
not distributed, at 230V line-to-line.
Contact qualified personnel if you’re uncertain of the type of power system available where
you’re installing the SMART product.

IMPORTANT INFORMATION
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lThe accessory slot’s maximum available power is 60 W. The slot is not a limited power
source. To reduce the risk of fire, make sure that accessories connecting to the slot satisfy
the fire enclosure requirements of IEC60950-1.
lYou must connect the USB cable that came with the SMART product to a computer that has
a USB compliant interface and that bears the USB logo. In addition, the USB source
computer must be compliant with CSA/UL/EN 60950 and bear the CE mark and CSA and/or
UL Mark(s) for CSA/UL 60950. This is for operating safety and to avoid damage to the
SMART product.
IMPORTANT
lThe following are the normal operating power requirements for the display, including
speakers:
Model Power requirements
SBID-MX165 100V to 240V AC, 50 Hz to 60 Hz, 100 W max
SBID-MX175 100V to 240V AC, 50 Hz to 60 Hz, 209 W max
SBID-MX186 100V to 240V AC, 50 Hz to 60 Hz, 250 W max
lFor additional requirements and other information, refer to the display’s specifications (see
More information on page9).
Federal Communication Commission
interference statement
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
1. This device may not cause harmful interference, and
2. this device must accept any interference received, including interference that may cause undesired operation.
NOTE
This equipment has been tested and found to comply with the limits for a Class A digital device,pursuant to part 15 of the
FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is
operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be
required to correct the interference at his own expense.

IMPORTANT INFORMATION
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CAUTION
Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s
authority to operate this equipment.
Radiation exposure statement
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should
be installed and operated with minimum distance of 20 cm between the antenna of this device and allnearby persons. This
transmitter must not be co-located or operated in conjunction with any other antenna or transmitter.
Innovation, Science and Economic Development
Canada statement
This device complies with RSS-247 of the Innovation, Science and Economic Development Canada Rules. Operation is subject
to the following two conditions:
1. This device may not cause harmful interference, and
2. this device must accept any interference received, including interference that may cause undesired operation.
Radiation exposure statement
This equipment complies with ISED radiation exposure limits set forth for an uncontrolled environment. This equipment should
be installed and operated with minimum distance of 20 cm between the antenna of this device and allnearby persons. This
transmitter must not be co-located or operated in conjunction with any other antenna or transmitter.
Cet appareil est conforme à la norme ISED CNR-247 pour les appareils radio agréés. Son fonctionnement est soumis aux deux
conditions suivantes:
1. le dispositif ne doit pas produire de brouillage préjudiciable, et
2. ce dispositif doit accepter tout brouillage reçu, y compris un brouillage susceptible de provoquer un fonctionnement
indésirable.
Déclaration d’exposition aux radiations
Cet équipement est conforme aux limites d’exposition aux rayonnements ISEDétablies pour un environnement non contrôlé.
Cet équipement doit être installé et utilisé avec un minimum de 20 cm de distance entre la source de rayonnement et votre
corps. Cet émetteur ne doit pas être co- implantés ou exploités conjointement avec une autre antenne ou émetteur.

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Contents
Important information i
Federal Communication Commission interference statement iii
Innovation, Science and Economic Development Canada statement iv
Chapter 1: Welcome 1
About this guide 1
About the SMARTBoard MX100 2
Components 3
Related products 8
More information 9
Chapter 2: Installing the display 11
Transporting the display 11
Installing the display on a wall 13
Installing the display on a stand 20
Chapter 3: Connecting power and devices 21
Connecting power 21
Connecting to a network 22
Connecting cables for room computers, guestlaptops and other input sources 22
Connecting room control systems 25
Connector reference 25
Chapter 4: Configuring the display 29
Turning on your display for the first time 30
Connecting to a network 30
Updating the e³ experience on your SMARTBoard MX100 33
Chapter 5: Configuring connected computers 35
Installing SMART software on connected computers 35
Setting connected computers’ resolutions and refresh rates 36
Chapter 6: Maintaining the display 37
Checking the display installation 37
Cleaning the screen 37
Cleaning the touch sensors 38
Maintaining ventilation 39
Preventing condensation 39
Replacing the pens 39

CONTENTS
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Turning the display off and back on 39
Resetting the display 40
Removing and transporting the display 40
Chapter 7: Troubleshooting 43
Troubleshooting the display 43
Troubleshooting the e³ experience 49
Referring to the SMART knowledge base for additional troubleshooting information 53
Contacting your reseller for additional support 54
Appendix A: Using display and e³ experience settings on your SMARTBoard MX100 55
Accessing the display’s settings 55
Exiting the display’s settings 55
Network 56
Screen lock 56
Advanced 57
Update 58
Recovery 59
About 59
Appendix B: Remotely managing the display 61
Connecting a computer to the display 62
Configuring the computer’s serial interface settings 62
Power states 63
Commands and responses 64
Commandinventory 66
Appendix C: Identifying your display 69
Identify your display 69
Appendix D: Supported resolutions 71
HDMI1 in, HDMI 2 in and HDMI 3 in 71
VGA 71
Appendix E: Hardware environmental compliance 73
Waste Electrical and Electronic Equipment and Battery regulations (WEEE and Battery
Directives) 73
Batteries 73
More information 73

Chapter 1
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Chapter 1: Welcome
About this guide 1
About the SMARTBoard MX100 2
Features 2
Identifying your SMARTBoard MX100 series interactive display model 3
Components 3
Screen 4
Pens 4
Front connector panel 5
Front control panel 5
Remote control 6
Status light 7
Ambient light sensor 7
Internal speakers 8
Related products 8
SBA-100 projection audio system 8
SMART Audio 400 classroom amplification system 8
USB extenders 9
More information 9
This chapter introduces the SMARTBoard® MX100 series interactive displays.
About this guide
This guide explains how to install and maintain a SMARTBoard MX100 series interactive display. It
includes the following information:
lHow to install the display
lHow to connect power and devices
lHow to turn on the display for the first time
lHow to maintain the display for years of use
lHow to troubleshoot issues with the display

CHAPTER 1
WELCOME
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In addition, this guide includes information on the display’s settings and remote management
support.
This guide is intended for those who install and maintain displays in their organizations. Other
documentation and resources are available for those who use displays (see More information on
page9).
About the SMARTBoard MX100
The SMARTBoard MX100 series interactive display is the hub of your classroom or meeting room.
The e³ experience provides one-touch access to collaborative tools, including a whiteboard,
wireless screen sharing and a web browser. There’s no need for wires, cables or manual software
and firmware updates.
Features
The display includes the following features:
Feature Description
e³ experience The e³ experience provides one-touch access to collaborative
tools, including a whiteboard, wireless screen sharing and a web
browser.
Touch support You can do everything on the display that you can do at your
computer—open and close applications, meet with others, create
new documents or edit existing ones, visit websites, play and
manipulate videos, and so on—by touching the display’s surface.
You can use an array of gestures within applications, including
panning, scaling, rotating and zooming in and out.
The display’s support for up to 10 simultaneous touch, writing and
erase points enables you and other users to interact with objects
on the screen at the same time.1
Writing and drawing
support
You can write over applications in digital ink using one of the
supplied pens, and then erase the digital ink using your palm.
Audio support The display includes integrated speakers for presenting audio from
connected input sources.
1Requires SMART Product Drivers to be installed. Some applications might not support alltouch points.