
Basic classroom troubleshooting for your
SMARTBoard display
smarttech.com/kb/171720 2
Touch and ink on the screen don’t align with where I touch the display.
You might need to orient your display. The orientation instructions walk you through placing your pen on a
series of targets to help the display accurately track your position on the interactive surface.
To orient your display
1. Tap the SMART Board icon in the notification area (bottom right corner in Windows operating
systems) or Mac menu bar (macOS operating systems) and select SMART Settings.
2. Tap Orient/Align the SMART product.
3. Follow the on-screen instructions.
The display isn’t responding to touch.
SMART Service might not be running, which would prevent touch control from working.
To run SMART Service
1. Ensure a USB cable is plugged in from the desktop to the display.
2. Tap the SMART Board icon in the notification area (bottom right corner in Windows operating
systems) or Mac menu bar (macOS operating systems) and select SMART Settings. If there is no issue
you’ll see a message that says the SMART Board is connected and working properly.
3. If you do not see this message, from the left-hand menu select About Software and product support
>Tools >Diagnostic . A new window opens.
4. From the top menu, select Service >Start. This restarts SMART Service manually so that touch can
start working again.
I can’t connect to the internet.
From the Home screen, tap Settings >Wi-Fi and ensure that a network is selected.
I want to turn SMART Ink on or off, or SMART Ink is not responding.
If SMART Ink is not responding, turning it off and on may resolve the issue.
1. Tap the SMART Board icon in the notification area (bottom right corner in Windows operating
systems) or Mac menu bar (macOS operating systems) and select SMART Settings.
2. Tap SMART Ink Settings.
3. Select or clear the Start SMART Ink when you log on box.