Smeg BCC02 User manual

ITENFRDENLESPTSVRUDAPLFINO
MANUALE D’USO
MACCHINA DA CAFFÈ AUTOMATICA
USER MANUAL
BEAN TO CUP COFFEE MACHINE
MANUEL DE L’UTILISATEUR
MACHINE À CAFÉ AUTOMATIQUE
GEBRAUCHSANLEITUNG
AUTOMATISCHE KAFFEEMASCHINE
GEBRUIKSAANWIJZING
AUTOMATISCH KOFFIEZETAPPARAAT
MANUAL DE USO
MÁQUINA DE CAFÉ AUTOMÁTICA
MANUAL DE USO
MÁQUINA DE CAFÉ AUTOMÁTICA
BRUKSANVISNING
AUTOMATISK KAFFEMASKIN
РУКОВОДСТВО ПО ЭКСПЛУАТАЦИИ
АВТОМАТИЧЕСКАЯ КОФЕМАШИНА
BRUGSANVISNING
AUTOMATISK KAFFEMASKINE
INSTRUKCJA OBSŁUGI
AUTOMATYCZNY EKSPRES DO KAWY
KÄYTTÖOHJE
AUTOMAATTINEN KAHVINKEITIN
BRUKSANVISNING
AUTOMATISK KAFFEMASKIN
AR
مادختسا بيتك
  

8
2
7
13
5
1
9
25
10
“A”
“B”
“C”
36
15
11
12
21
22
23 24
4
16
17 20
19
18
9
14
14
30
31
32
33

A
B6
4
14
27
12
15
5
14
“D”
“E”
“F”
“G”
“I”
“ L”
26
2
3
11
14
“H”
13
8
29
28
30
34
“M”

EN - 1
EN
Dear Customer,
Thank you very much for purchasing the Smeg Line coffee machine.
By choosing our product, You have opted for a solution in which aesthetics
and innovative technical design offer unique objects, which become part of
the furnishings.
In fact, a Smeg household appliance always co-ordinates perfectly with other
products in the range and, at the same time, can become a design object
for the kitchen.
We hope You fully appreciate the functionalities of Your appliance.
Best regards.
SMEG S.p.A.
Model BCC02
Bean to cup Coffee machine

EN - 2
SAFETY
Essential safety recommendations.
Keep these instructions carefully.
Whenever the appliance is
transferred to other persons, they
must also be given these user
instructions.
Danger of Electrocution, since the appliance
operates on electric current, it is necessary to
comply with the following safety warnings:
• Do not touch the plug with wet hands.
• Make sure that the power outlet used is always
freely accessible, because only in this way can
it be unplugged when necessary.
• If you want to remove the plug from the socket,
grasp the plug directly. Do not remove the plug
from the socket by pulling on the cable or with
wet hands.
• If the appliance should break down, do not
attempt to repair it. Switch the appliance off,
remove the plug from the power outlet and
contact the Smeg Technical After-sales centre.
• If the plug or power supply cable are
damaged, have them replaced exclusively by
the Technical After-sales centre, so as to prevent
all risks.
• Do not immerse the appliance, the power cord,
the plug in water or any other liquid.
• Warning: Danger of injury! Improper use of
the appliance can cause injury.
Before cleaning, disconnect the plug.
• Do not allow the power supply cable to dangle
over the edge of the table or other surface or
to come into contact with hot surfaces.
Choking hazard due to plastic packaging, keep
the packaging material (plastic bags, expanded
polystyrene) out of the reach of children.
• Do not position the appliance on or in proximity
of electric or gas cookers, or in a heated oven.
• Do not wash the appliance in the dishwasher.
Connecting the appliance
Warning! Make sure that the mains voltage and
the frequency correspond with those indicated on
the data plate on the bottom of the appliance.
Only connect the appliance to a current outlet
installed perfectly with minimum capacity of 10A
and with an efcient earth.
If the plug and power outlet are incompatible,
have the power outlet replaced with a suitable
type by qualied staff.
In order to avoid a hazard due to inadvertent
resetting of the thermal cut-out, this appliance must
not be supplied through an external switching
device, such as a timer, or connected to a circuit
that is regularly switched on and off by the utility.
• Do not use an adapter.
• Do not use an extension cord.
• Do not spill liquid on the power plug and on
the power base.
Failure to observe these warnings can result in
death, re or electric shock.
Important Safeguards

EN - 3
EN
• Keep the appliance out of the reach of children
under the age of 8.
• Children must not play with the appliance.
• The use of this appliance is allowed to people
(including children of at least 8 years) with
reduced physical, sensory or mental abilities
only if they are under the control of adults or
have been instructed on the safe use of the
appliance and have understood the dangers
associated with its use.
• Cleaning or maintenance work can be carried
out by children who are at least 8 years old,
only under the supervision of an adult.
• Disconnect the appliance from the power outlet
before all assembly, disassembly and cleaning
operations .
Danger of burns
• Allow the appliance to cool down before
cleaning.
• The coffee machine generates heat and
produces hot water and steam during
operation. Avoid contact with boiling steam
or water.
Use compliant with destination
• Only use the appliance indoors and at a
maximum altitude of 2000 meters.
• Use the device only to prepare coffee-based
drinks from grinding coffee beans or to
dispense hot water. Other uses are improper .
• Only insert water into the appropriate tank.
Use fresh, clean water.
• Use only original spare parts from the
manufacturer. The use of spare parts not
recommended by the manufacturer could cause
re, electric shock or personal injury.
• The appliance is intended for household and
similar use, such as:
- in the kitchen area for the staff of shops,
ofces and other work environments;
- in bed and breakfast and agritourism
accommodation;
- by guests at hotels and motels, and in
residential environments.
• Other uses, in restaurants, bars and cafes for
example, are improper.
Moreover:
• Do not ll the water container beyond the
maximum limit indicated.
• Do not use without water in the tank or without
a tank.
• Use only coffee beans to obtain the powder,
do not put already ground coffee in the coffee
bean hopper.
• Do not insert the appliance in a closed cabinet
(built-in type).
Attention: For cleaning surfaces that come into
contact with food, observe the special cleaning
indications in the instructions.
Manufacturer’s liability
The manufacturer declines all liability for damage
undergone by persons and objects due to:
• use of the appliance different from that
envisioned;
• user manual has not been read;
• tampering of individual parts of the appliance;
• use of non-original spare parts;
• failure to comply with safety recommendations.
Important Safeguards

EN - 4
DISPOSAL
Electrical appliances must not be disposed
of with household waste. The appliances
that have this symbol are subject to
the European Directive 2012/19/EU. All
discarded electric and electronic appliances
must be disposed of separately from household
waste, by taking them to relevant centres
envisioned by the Country. By disposing of
the discarded appliance correctly, damage
to the environment and risks to health will be
avoided. For further information regarding
disposal of the discarded appliance, contact
the Municipal Administration, the Disposal
dept. or the shop where the appliance was
purchased.
DESCRIPTION OF THE APPLIANCE
(Fig. A)
1Machine body.
2Coffee bean container lid.
3Coffee bean container.
4Water tank cover.
5Water tank (1,4 l).
6Grinding selection knob.
7Grinders protection.
8Brewing group access door.
9ON/OFF button.
10 Control panel.
11 Height adjustable coffee dispenser.
12 Coffee grounds container.
13 Internal drip tray.
14 External drip tray with level indicator.
15 Brewing group.
30 Steam wand.
31 Cleaning brush.
32 Steam wand cleaning needle.
33 Water hardness test strip.
IDENTIFICATION PLATE
The identication plate states the technical
data, serial number, and marking.
The identication plate must never be removed.
BEFORE FIRST USE
(Fig. A)
• Unpack the appliance carefully and remove
all packaging materials.
• Rinse the removable components with
lukewarm water, such as: water tank (5)
covers (2,4), door (8) grounds container
(12) drip trays (13,14) and brewing group
(15).
Before use, check that all
components are integral and have
no cracks.
ASSEMBLY OF COMPONENTS
(Fig. B)
• Place the machine on a at surface and x
the drip tray (14).
• Connect the power supply cable to the
socket on the rear of the machine and the
other end to a power socket .
DESCRIPTION OF CONTROLS
AND ALARMS (Fig. A-C-D)
ON/OFF button (9)
Pressing the button switches the machine on
or off.
Change dispensing program
button (20)
The product has 8 functions, accessible
through two menus, White Menu and Orange
Menu.
By pressing this button it is possible to change
the dispensing menu from “White” and
Description / Assembly / Controls

EN - 5
EN
“Orange” and vice versa.
White Keys LED white
16 Ristretto coffee
17 Espresso coffee
18 Coffee
19 Hot water
Orange Keys LED orange
16 Light Ristretto coffee
17 Light Espresso coffee
18 Long coffee
19 Steam function
Empty water tank alarm (21)
The related LED ashes when the tank (5) is
absent, or when the water inside it is missing
or at an insufcient level. Insert the tank or ll
it with water.
No coffee alarm (22)
The relative LED lights up steadily indicating
that the coffee beans in the container (3) have
reached the minimum level or are absent. Fill the
container with coffee beans.
Coffee grounds container alarm
(23)
Steady lit LED:
Coffee grounds container full (12); empty the
container.
Flashing LED:
Coffee grounds container (12) or internal drip
tray (13) missing or incorrectly assembled; the
machine is blocked until the components are
correctly reassembled.
Brewing group alarm (24)
Flashing LED:
Door open or brewing group missing or
incorrectly assembled; the machine is blocked
until the brewing group is correct assembled
or door closed.
Stead lit LED:
Indicates that the brewing group, its housing
and accessible compartment should be
cleaned.
Descaling alarm (25)
Steady lit LED:
Indicates that it is highly recommended to carry
out a descaling cycle;
Flashing LED:
The machine is blocked in all its functions,
a descaling cycle is mandatory to restore
machine operation.
Grinding adjustment knob (6) (Fig. D)
The appliance is equipped with a knob (6) that
allows you to adjust the grinding grain of the
coffee according to its uses:
Turning the knob (6) clockwise “A” increases
the grinding grain; turning the knob (6)
anticlockwise “B” decreases the grinding grain
and the ground coffee will be ner (Fig.D).
Turn the knob (6) and match the indicator (26)
with the desired grinding level.
The grinding grain adjustment must
be carried out when the grinder is
in operation or on rst use when
the bean container is completely
empty; turning the knob (6) with
the grinder stopped and the beans
inside could damage the grinding
unit.
Controls

EN - 6
Turning off the machine the setting of
the White or Orange dispensing
menu remains in the memory at the
next restart.
Dispensing a drink
• It is possible to adjust the position of the
dispenser (11) according to the cup used.
For very high cups it is possible to remove
the drip tray (14).
• Place a cup or large cup under the
dispenser.
• Press the key for the desired function. For
each selected function, preparation stops
automatically. For specic functions, refer
to the paragraph “Description of controls
and alarms”.
• At the end of dispensing, all the keys light
up xed.
Dispensing can be stopped at any
time by pressing the dispensing
key again .
Remember to reassemble the tray
(14) at the end of any dispensing.
It is completely normal that after a
prolonged inactivity of the machine
(breaks longer than 20 min ) the
rst coffees are not at the right
temperature . The tips to obtain a hot
coffee immediately are given in the
section “What to do if ...”
Use
USE (Fig. E-F-G-H)
• Lift the tank cover (4) and pour fresh water
in the tank (5) being sure not to exceed the
indicated ‘Max’ level. Replace the water
tank cover when full (4).
• Lift the coffee bean container lid (2) and
introduce the coffee beans into the container
(3).
• Check that the drip tray (14) is correctly
positioned.
• Press the button (9) , the machine starts
the heating phase and the keys light up
ashing in sequence.
At the end of the heating, a self-cleaning
cycle of the internal circuits is carried out
and, once the cycle is nished, the machine
is ready to be used.
At the rst use it is recommended to
make at least one coffee to make a
complete break-in of all the circuits.
We recommend setting the water
hardness upon first use. Please
see the “Water hardness settings”
paragraph for this reason.
After 20 minutes of non-use, the
machine switches off. If it has made
at least one coffee, it performs a
self-cleaning cycle. Press the button
(9) to switch on the machine.
Change of dispensing program
The machine has two dispensing menus in
its memory: White and Orange. To switch
from one program to another, press the key
(20) .
In the White menu all the keys are illuminated
in white, in the Orange menu, all the keys are
illuminated in orange.
For the specic functions of each menu, refer
to the paragraph “Description of controls and
alarms”

EN - 7
EN
Use
Steam delivery
• Enter the “Orange” dispensing program.
• Make sure that the tray (14) is correctly
assembled.
• Press the button (19) which starts
ashing. Wait until the button is steady lit
and the buzzer sounds to indicate that the
correct steam dispensing temperature has
been reached (19) .
• Place a container under the steam wand
(30) with about 100 grams of milk for
each cappuccino you want to prepare.
Then press the button (19) to start
dispensing the steam and at the same time
rotate the container with slow movements
from the bottom upwards in order to
correctly froth the milk (Fig.M).
The result of the steam function can
be inuenced by the ingredients
used. For best results, we recommend
using cold skim or whole milk (about
5°C).
To avoid obtaining a little frothed
milk, or with big bubbles, always
clean the cappuccino cleaner
as described in the paragraph
“Cleaning and maintenance ”.
• The maximum continuous steam delivery
time is two minutes, if you want to stop the
delivery before the automatic stop, press
the button (19) again.
• After the automatic stop, steam delivery can
be restarted by pressing the button (19)
.
• After heating the milk, clean the inside of
the steam wand by dispensing steam for a
few seconds, making sure that the tray (14)
is xed to the machine.
During steam delivery and after
delivery, the steam wand (30) is
hot; danger of scalding.
• Clean the steam wand every time you use
it, to avoid milk residues or clogging.
For a complete cleaning of the steam
wand see paragraph “Cleaning and
maintenance”.
• A manual rinse cycle is recommended at
the end of each use of the steam function.
Customization of the quantity
It is possible to customize, for each type of dispensing,
the quantity of coffee or water dispensed .
• Place a cup or large cup under the
dispenser.
• Press for at least 3 seconds one of the
keys relative to the drink to be dispensed.
The selected key lights up ashing; the
machine emits a double sound to signal
the modication of the preset program.
• On reaching the desired quantity, stop
dispensing by pressing the key again; an
acoustic signal indicates the memorization
of the quantity.
Any customization of the drinks
remains saved for future dispensing.
To restore the manufacturer’s settings,
press the keys (9) and (20)
simultaneously for at least
3 seconds.
The machine emits a single sound to
signal the restoration of the factory
settings.

EN - 8
Turning off the machine
• Check that the drip tray (14) is positioned
correctly.
• If there is no water, the machine remains in
the rinse position until the tank is lled.
• Press the button (9) , the keys (16), (17),
(18), (19) light up ashing in sequence and
the machine, if it has dispensed at least one
coffee, performs a self-cleaning cycle.
At the end of the self-cleaning cycle, the
machine switches off.
MACHINE SETTINGS
(Fig. C-G)
Through a programming menu it is possible
to set the water hardness and the acoustic
signals.
Activation / deactivation of acoustic
signals.
The acoustic signals can be disabled /
enabled by keeping the keys (17) and
(20) pressed for three seconds; the key
(17) ashes three times indicating the
memorization of the setting.
Setting the water hardness.
The machine is factory set to “Hard Water
Level”. The machine can also be set according
to the actual water hardness in the various
regions for less frequent descaling.
If you don’t know the water hardness, use
the supplied test strip (33) and follow the
instructions below.
• Remove the supplied reactive strip from its
packaging.
• Fully submerge the strip in a glass of water
for about one second.
• Remove the strip from the water and slightly
shake it. Read the results after about one
minute.
Use / Cleaning and maintenance
If 5 blue stripes appear on the strip, select
“light water” settings.
If 1 or 2 pink stripes appear on the strip, select
“average water” settings.
If 3, 4 or 5 pink stripes appear on the strip,
select “hard water” settings.
• To open the water hardness settings,
simultaneously press and hold down keys
(16) and (20) for at least 3
seconds, LEDs (21) , (22) , (23)
will ash simultaneously.
• Choose the water hardness, referring to the
following table, pressing the key (16)
, the LED relating to the selected hardness
lights up steadily, the others go off .
Led Hardness
21
Light
22 Medium
23 Hard
• To memorize the selected hardness,
press keys (16) and (20)
simultaneously for at least 3 seconds or do
not press any key for 15 seconds .
To prolong the machine operation
and preserve the aroma and taste of
the coffee, it is recommended to use
the Smeg Softener Filter (optional,
not supplied). For installation and
operation, follow the instructions
that accompany the accessory.
Once installed, set the water
hardness level to ‘Light’ following
the instructions in the previous
paragraph.

EN - 9
EN
Cleaning and maintenance
CLEANING AND MAINTENANCE
(Fig. C-E-G-H-I-L)
Manual rinse
• Make sure that the White program is
selected with keys (16), (17), (18), (19)
illuminated in white.
• With the machine ready to dispense and
the drip tray mounted, press the keys (20)
and (19) simultaneously for at
least 3 seconds: the machine will rinse the
coffee circuit (coffee dispenser 11) and the
water circuit (steam wand 30).
• At the end of the washing cycle, the keys
light up steadily.
Cleaning of the machine body
For a good preservation of the external
surfaces it is necessary to clean them regularly
at the end of each use, after letting them cool.
Clean with a soft cloth dampened with water.
Never immerse the machine body
(1) in water or other liquids.
Allow the machine to cool down
before cleaning.
Use the supplied brush to clean the
empty coffee bean container (3),
removing any beans or residue.
Always clean when the machine is
off .
General cleaning
To ensure good machine operations, in
additional to excellent quality drinks, we
recommend a few simple daily cleaning
operations such as cleaning the drip tray (13,
14) and grounds container (12).
We also recommend you routinely clean
some specic machine components such as
the brewing group (15) or water tank (5).
Please see the specic paragraphs for cleaning
instructions.
Cleaning the external drip tray (14)
The drip tray (14) is equipped with a red
oat (27) which protrudes from the cup-holder
grid as soon as the maximum liquid level is
exceeded.
• Remove the tray (14) and the cup-holder
grid (28) and empty it.
• Clean the tray (14) and the grid (28) in
running water with neutral dish detergent.
• Dry the components and reassemble them
in the machine.
Do not clean components,
especially the cup holder grid, in
the dishwasher.
We recommend you clean the
external drip tray daily.

EN - 10
Cleaning the coffee grounds
container (12) and internal tray (13)
Always empty the coffee grounds
container with the appliance
switched on. This is the only way
of resetting the coffee grounds
counter. The counter resets at
least 15 seconds after opening
the various components and LED
23 ashes.
• Remove the tray (14).
• Remove the grounds container (12) with its
tray (13) by pulling it outwards.
• Empty the coffee grounds from the container
(12).
• Clean the container (12) and the tray (13)
in running water with neutral dish detergent.
• Thoroughly dry components and reassemble
on the machine.
When emptying the grounds
container, be sure to also empty any
water residue from the internal tank.
Daily cleaning of the coffee grounds
container and internal tray is
recommended.
It is normal to nd water residue in
the internal tank. Clean and dry.
Cleaning the water tank (5)
• Remove the lid (4) and remove the tank (5)
from the machine using the appropriate
handle.
• Clean the tank (5) in running water with
neutral dish detergent and reassemble it in
the machine.
Cleaning the brewing group (15)
We recommend cleaning the
brewing group at least once a
week.
• The coffee machine indicates when brewing
group cleaning is recommended (steady lit
LED 24).
• With the machine on, press the lower part
of the door (8) until it is released and slide
it out from the top.
• Press the two release clips (29) located on
the sides of the infuser (15) and remove it
from the machine (Fig.L).
• Wash the brewing group (15) with running
water and dry it.
• Also thoroughly clean its housing and
relevant compartment and dry them before
reassembling the various components.
• Ret the service door (8) making sure it is
correctly positioned.
Open the door and clean the
brewing unit while the machine is
on. This is the only way of resetting
the counter.
The counter resets at least 10
seconds after opening the various
components and LED 24 turns off.
We recommend running a manual
circuit cleaning cycle whenever this
operation is performed.
Please see paragraph “Manual
rinse” for this reason.
Do not wash the brewing group
in the dishwasher in order not to
damage it permanently.
Cleaning and maintenance

EN - 11
EN
Coffee powder residue can be found
in the brewing group compartment.
We recommend thorough cleaning
whenever cleaning the brewing
group. Use the supplied brush
to remove any residue from the
brewing group compartment.
Dry all components and internal
parts using a dry cloth before
closing the side door.
Steam wand cleaning (30)
• Wait for the steam wand (30) to cool before
operating.
• Remove the lower part (34) of the steam
wand by turning it anticlockwise to release
it then pull it downwards.
• Use the supplied cleaning needle (32) to
remove any encrustations from the steam
outlet.
• Clean with running water and reassemble
everything in the reverse order.
Descaling
The coffee machine signals when it is
necessary to carry out a descaling cycle based
on the set water hardness (For the setting of
the water hardness, see the “Setting the water
hardness” paragraph).
If the LED (25) lights up steadily, it means
that a descaling cycle is necessary, so as not
to alter the taste of the coffee and damage the
machine. However, coffee and further drinks
may continue to be dispensed for a limited
number of cycles.
If the LED (25) ashes, it means that a
descaling cycle is mandatory to proceed with
further dispensing of drinks.
To carry out a descaling cycle, proceed as
follows:
• Place a container with a capacity of at least
1.4l under the dispenser (11) and the steam
spout (30).
• Make sure that the White program with
white illuminated keys is selected.
• Fill the tank (5), up to the “MAX” level, with a
solution of water and descaler in the doses
recommended by the manufacturer .
• With the machine ready for use, press
the keys (20) and (18)
simultaneously for at least 3 seconds. The
key (18) ashes with an orange light
and the LED (25) has a xed light for
the entire duration of the descaling cycle.
• Stay near the machine for the entire duration
of the descaling cycle since you may be
required, for example, to ll the tank (5). The
entire cycle lasts approximately 30 minutes.
• During the descaling cycle, the machine will
take a few breaks to allow the descaler to
act effectively. Wait for the end of the cycle.
• The descaling cycle ends when there is no
more solution in the tank (5), the key (18)
turns white and the LEDS (21)
and (25) remain lit.
• Pour clean water into the tank (5) up to the
“MAX” level to carry out the rinse cycle, then
press the button (18) to start the rinse
cycle, the button (18) ashes and the
LED (25) lights up steadily for the entire
duration of the washing cycle.
• The rinse cycle ends when the keys light up
white.
If, at the end of the descaling
process, the LED (25) remains
permanently lit, it indicates that
a new descaling cycle must be
carried out since the quantity
of descaling solution that was
used was insufcient for complete
cleaning.
Cleaning and maintenance

EN - 12
Any other servicing should be
performed by an authorized
service representative.
“Empty system” procedure
The ‘Empty system’ procedure is recommended
before long periods of non-use and before
consulting a maintenance manager.
• Activate the procedure by holding down
the key (16) and the key (19)
simultaneously for three seconds, the key
(17) and the key (19) ash
simultaneously.
• The entire quantity of water in the tank is
drained through the coffee circuit and the
steam spout.
• The pump continues to operate, even
intermittently, to also empty the internal
water circuits.
• At the end of the procedure the machine
switches off.
The empty system procedure takes
several minutes and on-off cycles.
Do not turn off the machine until the
complete procedure is complete.
Cleaning and maintenance

EN - 13
EN
What To Do If......
Problem Possible causes Solution
The machine doesn’t
turn on.
Plug not connected. Connect the plug.
Plug not fully connected. Fully connect the plug to the
machine.
ON-OFF (9) button not
pressed.
Press the button to start the
machine.
ON-OFF (9) button not
working.
Contact an authorised
service centre.
The machine is on but
does not work.
Empty tank alarm or missing
(LED 21 on).
Make sure the tank is
correctly assembled or
ll with water, or rinse to
remove any scale residues.
No coffee alarm (LED 22
on) .
Pour coffee beans in the
relevant container.
Grounds container alarm
(LED 23 on).
Empty the grounds container.
Note: empty by removing
the drawer for at least 15
seconds with the machine
on. Alarm 23 ashes
to indicate the counter was
correctly reset.
Grounds container alarm
(LED 23 ashing).
Grounds container not
correctly assembled or
internal drip tray missing.
Reassemble the components.
Generic alarm (LED 24
ashing).
Make sure the brewing
group is correctly assembled
and the door closed.
Generic alarm (LED 24
on).
Open the access door,
remove the brewing unit,
check and clean the
movement area. If the
problem persists, contact an
authorised service centre.
Mandatory descaling alarm
on (LED 25 ashing).
Run a descaling cycle.

EN - 14
Problem Possible causes Solution
The machine stops when
dispensing.
Tank removed during
dispensing or water under
the minimum threshold.
Make sure the tank is
correctly assembled or ll
with water.
The side door was opened
during dispensing. Close the side door again.
Alarm 21 not on
but water missing.
Incorrect water reading in
the tank due to lime scale
inside the tank.
Thoroughly clean and
reassemble the tank. Run a
descaling cycle if needed.
Water erroneously poured
in the tank gap. Remove the tank and thoroughly dry its
compartment.
Coffee is not hot.
Cups were not pre-heated. Heat cups by rinsing them
with hot water (Note: the hot
water function can be used).
Coffee is weak or with
little cream.
Coffee too roughly ground. Turn the knob counter-
clockwise to tighten the
coffee grinders. Warning: to
avoid machine damages, we
strongly recommend you turn
the knob when the machine
is in the grinding phase.
Dispensing when there are
no more beans. Fill the bean container and dispense coffee again.

EN - 15
EN
Problem Possible causes Solution
Coffee dispensed slowly
or in drips.
Coffee too nely ground. Turn the knob clockwise to
loosen the coffee grinders.
Note: some blends require
rougher grinding than
others. To avoid machine
damages, adjust grinding
being sure to rotate the
knob when the grinders are
running.
Dispenser clogged. Manually clean as indicated
in paragraph “Cleaning and
Maintenance”.
A descaling cycle
was completed by the
machine does not work.
The cycle was not
completed. Make sure the cycle and subsequent rinse
are completed. After the
rst cycle, the machine
requires a rinse cycle.
Follow the instructions in
paragraph “Cleaning and
Maintenance”.
The tank was not lled to
the maximum level during
the descaling cycle or
during the following rinse
cycle.
Fill the tank being sure to
empty the container under
the dispenser. Press key 18
again to continue.
The machine does not
turn off.
LED 21 is on
indicating no water in the
tank.
Fill the tank to let the
machine run the nal rinse
cycle.
The machine emitted
two beeps and the two
button LEDS turned off.
General machine problem. Contact an authorised
service centre.
Drawer blocked. Incorrect machine use. Turn the machine off and on to return internal parts to their
correct positions.

EN - 16
Problem Possible causes Solution
All buttons ash
simultaneously.
Hydraulic circuit error. Make sure there is water
in the tank and wait for the
circuit to reset. The machine
automatically returns to
its initial position. If the
problem persists, contact an
authorised service centre.
The machine does not
dispense steam.
The steam function was not
correctly turned on. Follow the instructions in paragraph “Steam
dispensing”.
The machine did not reach
the steam dispensing
temperature.
Wait until the temperature is
reached, indicated by steady
lit key 19 .
Insufcient frothing.
The steam wand is dirty. Thoroughly clean the steam
wand removing the steel
nozzle and following the
instructions in the manual.
Note: froth quality also
depends on the type of
milk used.
Contact local technical support if the problem is not solved or in case of other types
of faults.