Snom D785 User manual

General Info:
The Checkmark button means,”Yes, Confirm, or Dial.”
The X button means,”No, Cancel, or Hang Up.”
To Place a Call:
No outside digit, such as 9, is needed, simply start dialing:
•Internal Extensions -Dial the Extension
•Area Codes 412 & 724 -Dial 10 Digits
•Long Distance -Dial 1 + (Area Code) + (Number)
•International: Dial 011+ (Country Code) + (Number)
Speaker Phone:
Dialing with the handset in the cradle initiates a call on Speaker.
•To go from Speaker to Handset, pick up the Handset.
•To go from Handset to Speaker, press the Speaker Key.
•To answer via the Speaker, hit Checkmark or push a Line Button.
Voicemail:
To set up your voicemail, press the voicemail button and follow the
prompts to set up a 4-digit PIN.
To check your voicemail, press the voicemail ‘Retrieve’ button.
Or have copies of your voicemails sent to your email address*
From outside the office dial 412-248-MAIL.
Your mailbox number is:
You can also access your mailbox by reaching your extension as a caller
and interrupting your greeting with the * (star) key.
A detailed voicemail instruction card is on the last page of this guide.
*Voicemail-to-email settings are configurable for each mailbox through
your administrative portal at corporateweb.com
SNOM D-785
Executive Phone
REFERENCE GUIDE
v1.120210326

Handling Incoming Calls:
Generally, the first three or four buttons are set as Lines. The first incoming call will show up
on the top right, and as more calls come in, the lines will fill from top to bottom.
Line buttons have 4 basic states:
1.) Dark (or No Light) means no call.
2.) Green Flashing indicates an incoming call.
3.) Solid Green indicates you are on that Line/Call.
4.) Red Flashing signifies the Line/Call is on Hold.
When receiving an incoming call, your phone will ring and display Caller ID.
You can push the blinking Line button to answer on speaker or just pick up the handset.
If you are not going to answer and want to silence the ringer, hit the X Key. The X Key will
trigger your “No Answer” treatment which is usually set to send the call to your voicemail.
Once on a call, your screen will display that you are connected. If you place the call on hold,
the screen changes to show Holding.
TIP: If you are already on an active call, pressing a Line Button to answer another call
automatically places your current call on hold.
Handling Multiple Calls:
Generally, you are in control of the call which is displayed on your screen. When you have more than
1 call, your left and right-most soft keys (below the main screen) can be used to scroll between the
different calls on your phone.
So when handling multiple calls. the top of your display tells you about the call which is displayed and the scroll keys tells you about the other calls on
the phone.
The displayed call is ringing, and you can scroll left to your
connected call.
You’re connected (i.e., talking) to the displayed call, and you can
scroll right to a call that is ringing.
The key point to remember is that when handling multiple calls, the call which you have displayed on the screen is the one you are controlling.
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The Soft Key will tell you what direction to scroll to get to another call and it will also indicate that
status of that call. For example:
Left to a Holding call Left to display the call
you are Connected to.
Right to a Ringing call

Hold:
To place a call on Hold, simply press the Hold Key.
You may press the Hold key again, use the ‘Retrieve’ soft key under the
display screen, or press the flashing line that is on hold to retrieve the call.
All methods are interchangeable.
Pressing a different Line Key while connected to a call will automatically
places the connected-call on Hold and provide a new dial tone.
Park:
Park is special type of Hold that is accessible from multiple phones in your
system. If your phone has Park Keys, they will be labeled.
To Park a call you are connected with, simply
Press a Park Key on your Phone.
The Park Key will flash when a call is Parked on it.
Any Phone in your group that is equipped with that Park Key may press it
to answer the call. Phones are usually equipped with more than one Park
key so that multiple calls can be Parked.
Hold and Park only affect calls to which you are actively connected.
To Park or to Hold an incoming call, you must both answer the call AND
have it displayed on your screen.
Only once the call is answered and connected may you then Hold or Park it.
As always, use the scroll buttons that display on the Soft Keys to easily
switch between calls.
Transfer:
When on a call or with a displayed call ringing in:
Press the Transfer Key
and then dial the extension or number.
The call which is displayed on your screen will be transferred.
A call must be displayed on your screen to control it. Transfer controls
the call on your screen, even if you are not actively connected to the call.
Which means you can also transfer an incoming call even if you have not
answered it yet.
Screening Transfer:
Use a Screening Transfer when you want to announce the call before
transferring it.
While connected to the call:
•Select another Line. (This will automatically place the call on hold)
•Dial the Extension or Number
•When they answer, announce the call. “Hi Mary, I have Joe on the line
for you.”
•To complete the transfer, press transfer and then Checkmark .
If they decline to take call, simply end the call by pressing X and then press
the Line key the initial call is holding on to be reconnected with that caller.
Transfer Directly to Voicemail:
To send a call directly to someone’s voicemail, press the Transfer Key
and then dial #and the person’s extension using the keypad.
For example, when connected to a call pressing Transfer # 255 sends a
call to the voicemail box for extension 255.
Don’t forget, the call displayed on your screen is the call you are
controlling.
Screening Transfer When Handling Multiple Calls:
If you have more than 1 call you must select which of them you want to
transfer by using the soft keys to scroll between them.
Just like the Screening Transfer with only 1 call:
•Select another Line
•Dial the Ext or Number
•When they answer, announce the call. “Hi Mary, I have Joe on the
line for you.”
•Press Transfer
Now you must decide which of the calls on your phone you want to
transfer.
Using the soft keys, scroll through your calls so that the call you wish to
transfer is displayed on your screen.
Once the call you wish to transfer is displayed on the screen, then hit
the Checkmark to select and transfer it.
3-Way Conference Calling:
You can initiate a Conference Call between yourself and up to 2 other
parties.
Note: The ‘Conference On’ soft key will not appear until one party is on
hold and you are connected with another party on another line.
For example:
•While connected to a call select another Line (which automatically
places the first call on hold)
•Dial and connect to a second party.
•At this point, one of the soft keys (directly under the screen) will
show ‘Conference On’.
•To begin a 3-Way Conference, press that key.
Using the Soft Keys (under the screen) you may scroll between screens
displaying the entire conference or individual parties.
Pressing the Hold button will place the entire conference or just single
parties on Hold depending on which is displayed on the screen,
allowing you to speak privately with the party that is not on hold.
To rejoin both parties back into the conference select ‘Conference On’
To exit the conference call while allowing the other 2 parties to remain
connected, place one of the parties on hold and
press Transfer and then Checkmark (a Screening Transfer)
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Do Not Disturb:
Enter and exit Do Not Disturb mode by pressing the key.
In DND Mode:
•Your phone will not audibly ring.
•Calls will go directly to voicemail if the extension has a mailbox.
•The DND Soft Key will also turn red when DND is active.
Call History:
Press the Call History soft key
You can use the arrow pad (between checkmark and X) to scroll
between lists of All, Missed, Received, Dialed, and Rejected calls.
To dial a highlighted number, press the checkmark.
Choosing a Ringer:
Press the Menu Button
•Use the arrow pad to select Preferences Audio Ringer.
•Scroll up and down and use the soft keys to listen to the options
•Press checkmark to select the one you like (Ringer 6 is default)
•Press X repeatedly to return to the Main Display.
Forwarding Your Extension:
Press the Call Forward soft key.
•Enter an Extension or a 10 digit number (like your cell phone) and
then press the checkmark to confirm
•Press the ‘Call Forward Off’ Soft Key to remove the forwarding.
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The FSN2GO mobile
app is easy to use
and can be paired to
any extension via
your administrative
portal at
corporateweb.com
Please don’t
hesitate to contact
the Preferred Client
Service Center for
any assistance- Just
dial 00 from your
office phone!
•Route office calls to your cell on demand 
•Place outbound calls from your cell using your
Business Caller ID
•Direct dial co-worker’s extensions
•Access your office voicemail
And you can always…