Cisco 7921G - Unified Wireless IP Phone VoIP User manual

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Cisco Unified Wireless IP Phone
7921G Guide for Cisco Unified
CallManager 4.1, 4.2, 5.0 and Later
INCLUDING LICENSE AND WARRANTY

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owners. The use of the word partner does not imply a partnership relationship
between Cisco and any other company. (0705R)
© 2007 Cisco Systems, Inc. All rights reserved.
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QUICK REFERENCE
Cisco Unified Wireless
IP Phone 7921G for
Cisco Unified CallManager
4.1, 4.2, 5.0 and Later
Common Phone Tasks
Using the Phone
Shortcut Keys and Buttons
Softkey Definitions
Phone Screen Icons
Entering Text
Using the Phone
Shortcut Keys and Buttons
Power on the
phone
Press (red key) and hold until
phone powers on.
Place a call Dial the number, then press
(green key). (No dial tone occurs).
Answer a call Press (green key), Answer, or
button.
Disconnect Press (red key) or EndCall.
Access phone
features
Press Options for feature list:
• Press number key for feature or
• Scroll to feature and press .
Access Main
menu options
Press a navigation arrow for:
• Directory menu (Book)
• Line view (Phone)
• Settings menu (Tools)
• Services menu (World)
Press number key for menu option.
Power off the
phone
Press and hold (red key) until
phone powers off.
Lock/unlock the
keypad
Press and hold (# key). To
unlock, press any key and Yes.
Toggle ringer to
vibrate
Press and hold (* key).
To activate ring, press .
Access voice
messages
Press and hold (1 key).
Adjust ring volume
Adjust handset or
speaker volume
Press up or down.
Press up or down during a
call.
Mute your phone Press .
To unmute microphone, press
button again.
Activate speaker Press .To return to
handset, press button again.
#
*
*
1
@
Common Phone Tasks
Hold/resume a call Press Hold or Resume.
Transfer a call to a
new number
Choose Options >Trnsfer,
enter a target number, then
press Options >Trnsfer
again.
Redial a number Press twice or
Options > Redial.
Start a standard
conference call
Choose Options > Confrn.
Dial a number, then press
Options > Confrn again.
Repeat for each party.
Forward your
extension
Choose Options > CFwdAll.
Enter the number to which
you want to forward all
calls. Cancel using
Options > CFwdAll.
Use your call logs Choose Directory (Book).
Then select one of these:
• Missed Calls
• Received Calls
• Placed Calls
To dial, scroll to a listing
and press Dial or .
Move a shared line
call between desk
phone and wireless
phone
From the phone with the
active call, press Hold.From
the other phone, highlight
the shared-line call, then use
Resume to retrieve the call.

Softkey Definitions
AbbrDial Dial using a speed dial index
number
Answer Answer a call
Barge Add yourself to a call on a shared
line
CallBack Receive notification when a busy
extension becomes available
Cancel Cancel an action or exit a screen
without applying changes
cBarge Add yourself to a call on a shared
line and establish a conference
CFwdAll Set up/cancel call forwarding
Clear Delete records or settings
ConfList View conference participants
Confrn Create a conference call
Delete Remove characters or item at the
cursor
Detail Display details in a record
Dial Dial a phone number
DirTrfr Transfer two calls to each other
Edit Change a setting
EditDial Edit a number in a call log
EndCall Disconnect current call
GPickUp Answer a call ringing in another
group
HLog Log in or out of your hunt group
iDivert Send a call to your voice messaging
system
Join Join several calls already on a
single line to create a conference
MCID Report suspicious calls
MeetMe Host a Meet-Me conference call
NewCall Make a new call
Entering Text
Options Access softkey feature list
OPickUp Answer a call ringing in another
group associated with your group
Park Store a call using Call Park
PickUp Answer a call in your group
QRT Submit call problems to the system
administrator
Redial Redial the most recent number
Remove Remove a conference participant
Resume Resume a call on hold
RmLstC Drop the last party added to a
conference call
Save Save the chosen settings
Select Choose an option or call
Submit Search for a directory listing
Trnsfer Transfer a call
Update Refresh content
Character—Press appropriate key to highlight
and enter the lower- or upper-case character.
Space—Press to enter a space.
Number—Press the number key to highlight
and enter the number.
Symbol—Press these keys to display symbols:
to enter * + - / = \ : ;
to enter space , . ‘ “ | _ ~ ’
to enter # ? ( ) [ ] { }
to enter ! @ < > $ % ^ &
0
*
0
#
1
@
Phone Screen Icons
Line and Call States
Incoming call
Call on hold
Connected call
Off hook
Shared line in use
Call Forwarding enabled
Line Features
Phone line
Speed-dial number
Service URL
Voice message
Other Features
Mute on
Headset active
Speaker mode active
Ringer off (silent mode)
Ring and vibrate on
Vibrate only on
Application active
Radio signal status
Battery charge status
No radio signal
Docked in desktop charger
Keypad locked

Cisco Unified Wireless IP Phone 7921G for Cisco Unified CallManager 4.1, 4.2, 5.0 and Later iii
Contents
Getting Started 1
Using this Guide 1
Finding Additional Information 2
Safety and Performance Information 2
Accessibility Features 5
Connecting Your Phone 6
Installing or Removing the Phone Battery 6
Charging the Phone Battery 7
Using the AC Power Supply to Charge the Battery 8
Using the USB Cable and PC Port to Charge the Battery 9
Powering On the Phone 10
Setting Username and Passwords 11
Entering and Editing Text 11
Accessories for the Cisco Unified Wireless IP Phone 7921G 12
Headset Information 12
Securing the Phone with a Lock Set and Cable Lock 13
An Overview of Your Phone 15
Understanding Buttons and Hardware 16
Understanding Phone Screen Features 18
Understanding Feature Buttons and Menus 20
Understanding the Help System on Your Phone 21
Using Phone Buttons 22
Understanding Lines vs. Calls 22
Understanding Line and Call Icons 23
Understanding Feature Availability 24
Cleaning the Phone 24

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Basic Call Handling 25
Placing a Call—Basic Options 25
Placing a Call—Additional Options 26
Answering a Call 28
Ending a Call 29
Using Hold and Resume 29
Using Mute 30
Switching Between Multiple Calls 30
Transferring Calls 31
Forwarding All Calls to Another Number 32
Making Conference Calls 33
Understanding Types of Conference Calls 33
Starting and Joining a Standard Conference 33
Starting or Joining a Meet-Me Conference Call 35
Advanced Call Handling 36
Speed Dialing 36
Using Speed Dial and Fast Dial 36
Picking Up Redirected Calls on Your Phone 37
Storing and Retrieving Parked Calls 38
Logging Out of Hunt Groups 38
Using a Shared Line 39
Understanding Shared Lines 39
Adding Yourself to a Shared-Line Call 40
Preventing Others from Viewing or Joining a Shared-Line Call 41
Tracing Suspicious Calls 41
Making and Receiving Secure Calls 42
Prioritizing Critical Calls 43
Using Cisco Extension Mobility 44
Using Push to Talk Service 44
Using a Handset, Headset, and Speakerphone 45
Obtaining a Headset 46

Cisco Unified Wireless IP Phone 7921G for Cisco Unified CallManager 4.1, 4.2, 5.0 and Later v
Using AutoAnswer 46
Using Phone Settings 47
Customizing Rings 47
Customizing Volume Settings 48
Customizing the Phone Screen 50
Changing Keypad Settings 51
Using Any Key to Answer the Phone 51
Setting the Keypad to Automatically Lock 52
Changing the Keypad Tones 53
Viewing Your Network Profile List 53
Using Call Logs and Directories 54
Using Call Logs 54
Directory Dialing 55
Using Corporate Directory on Your Phone 55
Using Personal Directory on Your Phone 56
Cisco Unified CallManager Release 4.0 and Later 56
Cisco Unified CallManager Release 5.0 and Later 56
Accessing Voice Messages 59
Accessing Your User Options Web Pages 60
Cisco Unified CallManager Release 4.1 and Later User Options Web Pages 60
Logging In to the User Options Web Pages 60
Subscribing to Phone Services 61
Cisco Unified CallManager Release 5.0 and Later
User Options Web Pages 62
Accessing Your User Options Web Pages 62
Configuring Features and Services on the Web 63
Setting Up Speed Dials on the Web 63
Using Personal Directory on the Web 64
Setting Up Phone Services on the Web 67
Controlling User Settings on the Web 68
Controlling Line Settings on the Web 70

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Using Cisco WebDialer 71
Understanding Additional Configuration Options 73
Troubleshooting Your Phone 75
General Troubleshooting 75
Viewing Phone Administration Data 76
Using the Quality Reporting Tool 76
Cisco One-Year Limited Hardware Warranty Terms 77
Index 79

Cisco Unified Wireless IP Phone 7921G for Cisco Unified CallManager 4.1, 4.2, 5.0 and Later 1
Getting Started
Using this Guide
This guide provides you with an overview of the features available on your phone. You can read it
completely for a solid understanding of your phone capabilities, or refer to the table below for pointers
to commonly used sections.
If you want to... Then...
Review important safety information See Safety and Performance Information, page 2.
Connect your phone to the network See Connecting Your Phone, page 6.
Use your phone after it is installed Start with the An Overview of Your Phone, page 15.
Learn about the buttons and menus See Understanding Feature Buttons and Menus, page 20.
Learn about the phone screen See Understanding Phone Screen Features, page 18.
Make calls See Placing a Call—Basic Options, page 25.
Put calls on hold See Using Hold and Resume, page 29.
Mute calls See Using Mute, page 30.
Transfer calls See Transferring Calls, page 31.
Make conference calls See Making Conference Calls, page 33.
Forward calls to another number See Forwarding All Calls to Another Number, page 32.
Share a phone number See Using a Shared Line, page 39.
Answer calls ringing on another phone See Picking Up Redirected Calls on Your Phone, page 37.
Use your phone as a speakerphone See Using a Handset, Headset, and Speakerphone, page 45.
Set up speed dialing See Speed Dialing, page 36.
Change the ring volume or tone See Customizing Rings, page 47.
View your missed calls See Using Call Logs and Directories, page 54.
Listen to voice messages See Accessing Voice Messages, page 59.
Customizing your phone using the
User Options web pages
See Accessing Your User Options Web Pages, page 60.
See softkey and icon definitions Refer to the Quick Reference Card in the front of this guide.

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Finding Additional Information
You can access the most current Cisco documentation on the World Wide Web at this URL:
http://www.cisco.com/techsupport
You can access the Cisco website at this URL:
http://www.cisco.com/
International Cisco websites can be accessed from this URL:
http://www.cisco.com/public/countries_languages.shtml
Safety and Performance Information
Read the following safety notices before installing or using your wireless IP phone.
Warning IMPORTANT SAFETY INSTRUCTIONS
This warning symbol means danger. You are in a situation that could cause bodily injury.
Before you work on any equipment, be aware of the hazards involved with electrical
circuitry and be familiar with standard practices for preventing accidents. Use the
statement number provided at the end of each warning to locate its translation in the
translated safety warnings that accompanied this device.
Statement 1071
SAVE THESE INSTRUCTIONS
Note To see translations of the warnings that appear in this publication, refer to the statement
number in the Regulatory Compliance and Safety Information for the Cisco Unified Wireless
IP Phone 7920 Series and Peripheral Devices document that accompanied this product.
Warning Read the installation instructions before connecting the system to the power source.
Statement 1004
Warning Voice over IP (VoIP) service and the emergency calling service do not function if power
fails or is disrupted. After power is restored, you might have to reset or reconfigure
equipment to regain access to VoIP and the emergency calling service. In the USA, this
emergency number is 911. You need to be aware of the emergency number in your
country. Statement 361