Snom 100 User manual

User Manual
snom 100
Version v2.02

snom technology AG • 3
snom technology AG
Pascalstr. 10b
10587 Berlin, Germany
© 2003 snom technology Aktiengesellschaft.
All Rights Reserved. This document is supplied by snom technology AG. No
part of this document may be reproduced, republished or retransmitted
in any form or by any means whatsoever, whether electronically or
mechanically, including, but not limited to, by way of photocopying,
recording, information recording or through retrieval systems, without the
express written permission of snom technology AG.
snom technology AG reserve the right to revise this document and make
changes at any time and without the obligation to notify any person and/
or entity of such revisions and/or changes.
Trademarks
PowerDsine is a registered trademark of PowerDsine LTD.
RedHawk is a registered trademark of Red Hawk/CDT.
Tedas is a registered trademark of Tedas Technology GmbH.
All other trademarks and registered trademarks are the property of their
respective owners.

snom technology AG • 3
Foreword
Congratulations on the purchase of your snom 100 Voice over IP
telephone!
Telephony is part of our everyday life. Over a period of more than
100 years a form of communication has evolved which we feel cannot be
ignored. In spite of the new technology base of the snom 100, most of its
look and feel will be very familiar to you and you should be able to use it
intuitively.
On the other hand, the world of the Internet has opened a whole
range of new possibilities. A lot of users are using web browsers and
own one or more email accounts. They will nd it easy to manage the
phone via its web interface or to make a call to “sip:[email protected]”,
for example.
We are condent that developments in the computer industry will
follow those in the telecom world.
VoIP is not only about transporting speech over data networks.
It is about interoperability and breaking up a vertical market, as well as
streamlining business processes by seamlessly integrating the telephone
into computer networks and applications. With its technical exibility,
our commitment to all open and relevant standards and our cooperation
with other vendors in the VoIP industry, the snom 100 represents a safe
investment for the future.
We would like to take this opportunity to wish you a great
experience in the VoIP world.
snom technology AG

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Note to the reader
This manual is a user manual describing the snom100 running
in user mode. You will nd the administrator mode and further
information described in the administrator manual.
The current version of this user manual can be obtained from:
http://www.snom.com/download/man_snom100e.pdf

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Table of Contents
Foreword....................................................................3
Note to the reader ...................................................................... 4
Installation ................................................................9
Delivery Content ........................................................................ 9
Safety Notes ............................................................................ 10
Power supply............................................................................................................................................................................................. 10
Setting up the Phone .................................................................................................................................................................... 10
Cleaning........................................................................................................................................................................................................... 10
Connecting the phone .............................................................. 11
Key pad................................................................................... 12
Initialization............................................................................. 14
Booting.............................................................................................................................................................................................................. 14
Selecting the language ............................................................................................................................................................. 15
Logon ......................................................................17
Mobility ................................................................................... 17
Logon Wizard ........................................................................... 17
snom Menu.............................................................................. 18
Logon User................................................................................................................................................................................................... 19
Logoff User .................................................................................................................................................................................................. 19
Logoff All......................................................................................................................................................................................................... 19
Select Outgoing Line...................................................................................................................................................................... 20
DND Mode on/off ................................................................................................................................................................................ 21
Basic Functions ........................................................23
Idle State ................................................................................ 23
Dialing ................................................................................... 23
Input Modes............................................................................................................................................................................................... 24
Dialing a phone number ......................................................................................................................................................... 25
Dialing an H.323/SIP Address.......................................................................................................................................... 26
Dialing an IP Address ................................................................................................................................................................... 27
Number guessing................................................................................................................................................................................ 28

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Terminating a call .................................................................... 28
Incoming Call........................................................................... 29
Accepting a Call .................................................................................................................................................................................... 29
Denying/Blocking a Call ............................................................. 30
Adjusting the Volume ................................................................ 31
Mute / Unmute ........................................................................ 32
Handset / Handsfree / Headset .................................................. 32
Main Menu .............................................................................. 32
Adjusting the Volume in Idle Mode .............................................. 33
Ring Tones............................................................................... 34
About...................................................................................... 35
Advanced Functions ................................................37
Hold and Resume ..................................................................... 37
Transfer................................................................................... 38
Direct Transfer ....................................................................................................................................................................................... 38
Consultation Transfer................................................................................................................................................................... 39
Call Diversion........................................................................... 39
Diverting all calls................................................................................................................................................................................. 39
Divert when Busy............................................................................................................................................................................... 39
Divert when not answered.................................................................................................................................................... 39
Call Completion ........................................................................ 40
On busy............................................................................................................................................................................................................ 40
DTMF Tones ............................................................................. 41
Short Messages (SMS) .............................................................. 41
Message Waiting Indication (MWI) .............................................. 42
Conducting a Software Update.................................................... 43
Additional PBX Features............................................................. 44
Pickup.................................................................................................................................................................................................................. 44
Conference................................................................................................................................................................................................... 44
Call Register ............................................................47
Phone Book ............................................................................. 47
Adding an entry.................................................................................................................................................................................... 47
Editing an entry.................................................................................................................................................................................... 49
Call Lists ................................................................................. 50
Speed Dial ............................................................................... 52
Dialing................................................................................................................................................................................................................. 52
Editing speed dial entries ....................................................................................................................................................... 52
Deny List ................................................................................. 52
Browsing ......................................................................................................................................................................................................... 52

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Adding a number ................................................................................................................................................................................ 53
Removing a number....................................................................................................................................................................... 54
Settings ...................................................................55
Settings via Phone ................................................................... 55
Settings via Web Browser .......................................................... 56
Options .................................................................................. 58
Redirection................................................................................................................................................................................................... 58
Base....................................................................................................................................................................................................................... 59
Appendix ..................................................................61
Standard Conformance .............................................................. 61
Index .......................................................................63

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1
Installation
Delivery Content
Please check whether the delivery contains the following parts:
§ The base unit with display and Key pad
§ The handset

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§ The handset cable
§ The power supply (optional)
Safety Notes
Please observe the following safety advice. It is crucial for the
safe and reliable operation of the device.
Power supply
You have two options for providing the snom 100 with power:
§ Power feeding over the network cable (PowerDsine product
family 4000 and 6000 as well as RedHawk product family
8400)
§ An external power supply (48 V)
If you want to use an external power supply, use the one that is
included in the package. Other power supplies may cause damage to the
phone, affect the behavior or induce noise.
Setting up the Phone
The snom 100 should only be placed on even, horizontal surfaces that
enable the rubber pads to ensure a secure grip. Do not place the snom
100 on carpets or other materials that contain bers that could block the
air vents and cause overheating.
Cleaning
To clean the snom 100 use an anti-static cloth. Please avoid cleaning

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1
liquids as they might damage the surface or internal electronics of the
phone.
Connecting the phone
First connect one end of the handset cable to the handset and
then to the jack on the left-hand side of the phone (see illustration).
If you are using an external power supply, please insert the plug
of the power supply into the connector next to the data line and hook up
the casing into the mains.
If you want to use a headset, it can be connected to the audio
jacks on the rear side of the snom 100. The outermost connector is for
the microphone.
1 2
3 4
Installation snom 100

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Key pad
The numeric Key pad with the keys 0 to 9, * and # are used
to enter digits and letters. Depending on the operating mode, different
actions can be performed (see the table below):
§ Entry of digits only (e.g. when dialing a phone number),
§ Typing in letters and digits by pressing the keys repeatedly
(similar to a cellular phone).
1

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snom 100 Key Path
The MENU key is used to invoke the main menu. To cancel
actions or input, the CANCEL key can be used. The Enter/Ok key
conrms actions, selections and inputs.
Depending on the operating mode, the keys can have context
specic meanings and are described in this user manual.
Keys F1 to F4 are context sensitive function keys. Their current
mapping is depicted in the lowest line on the display through symbols.
The keys of the numeric block in different operating modes:

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Key Digits Lower case Upper case
0 0 (SPC)_0 (SPC)_0
1 1 .@1,?!-/():
;&%*#+<=>$[]
.@1,?!-/():
;&%*#+<=>$[]
2 2 abc2 ABC2
3 3 def3 DEF3
4 4 ghi4 GHI4
5 5 jkl5 JKL5
6 6 mno6 MNO6
7 7 pqrs7$ PQRS7$
8 8 tuv8 TUV8
9 9 wxyz9 WXYZ9
# # Guess number Guess number
* * Toggles upper and lower case
Initialization
Booting
If your network administrator or Internet service provider
installed your phone, the phone will connect automatically to the network.
After it has booted, it will enter the idle state. When this state has been
reached, a clock is displayed on the right-hand side of the display.

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If the phone does not reach this operation mode and also fails
to reach the logon mode (see below), you should consult your network
administrator or Internet service provider or refer to the “Administrator
Manual”.
Selecting the language
The language is set to English by default. In order to change to a
different language, press the menu key , go to the submenu “Settings”
with or and press Enter to select this menu entry.
Select “Base” and press Enter.

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1
Select “Language”
and set it to your choice, e.g. “English”.
Press Enter to activate your selection.

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2
Logon
Mobility
In business ofce environments, desktops are sometimes shared
by different employees at the same time or at different points in time
(e.g. employees working different shifts etc). The phones that are located
at the desktops should need to be able to cater for this.
To ease the effort of assigning the appropriate phone number to
the phone for each different employee, the snom100 offers the so-called
mobility features, which are described in the next subchapters.
Logon Wizard
If no number is assigned to the phone, it displays a logon
screen.
After pressing a button, you will be prompted to type in your
account name.

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2After typing in your account name followed by “@” and the
registrar (for SIP) or gatekeeper (H.323), conrm your account with the
enter key.
The phone tries to register your given account name at the given
registrar/gatekeeper. The idle screen is shown and the rst line displays
your registration.
snom Menu
In idle screen, the function key is assigned to the snom
menu.The following menu items are among those available in SIP if the
“Logon Wizard” is congured to be active. For H.323 a few items are
hidden.

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Logon User
By selecting this item and pressing enter you can register an
additional account to the phone. Up to seven accounts can be assigned in
this way.
Logoff User
Here you are able to logoff a registered account. A list with the
currently assigned registrations is shown. Select the registration you want
to logoff and press the enter key. The selected registration is logged off
and, if it was the only one registered, the logon wizard is displayed again.
Otherwise the idle screen is displayed.
Logoff All
After selecting this menu item and pressing enter, you are asked
if you really want to logoff all users.

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By pressing the enter key you conrm the action and all currently
logged in SIP registrations are logged off and the logon wizard is displayed
again.
Select Outgoing Line
Selecting this menu item will provide a list of currently registered
SIP lines.
By choosing a different line, your originator phone number is
changed to this line. This means that different people can start calls from
the same phone with their own originator phone number and the called
phone will display this current outgoing line information. The current
outgoing line is marked at the idle screen with a black-colored phone icon
in front of the registered SIP line.