Mitel 5212/5224 User manual

USER GUIDE

3300 ICP 7.0

-i-
Contents
ABOUT YOUR PHONE 1
Elements of Your Phone 4
Selecting Menu Options 7
Using Your IP Phone in Remote Mode 7
About Feature Access Codes 7
For Users on Resilient 3300 ICP Systems 8
5224 IP Phone Line Interface Module 8
TIPS FOR YOUR COMFORT AND SAFETY 8
Don't cradle the handset! 8
Protect your hearing 9
Adjust the viewing angle 9
CUSTOMIZING YOUR 5212/5224 IP PHONE 10
Ringer Control 10
Handset Receiver Volume Control 10
Speaker Volume Control 11
Display Contrast Control 11
Feature Keys 12
Language Change 13

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MAKING AND ANSWERING CALLS 13
Make a call 13
Answer a call 13
Emergency Calls 14
Phonebook (5224 IP Phone only) 16
Redial 16
Redial 16
Speed Call Keys 17
Speed Call 18
Handsfree Operation 19
Auto 20
Group Listen 20
CALL HANDLING 21
Hold 21
Mute 21
Transfer 22
Conference 22
Conference Split 22
Add Held (5224 IP Phone only) 23
Swap 23
Call Forward 24
Call Forward - Remote (I'm Here) 26
Call Forward - End Chaining 27
Call Forward - Forced (5224 IP Phone only) 27
Call Forward - Override 27
Messaging - Advisory 28
Messaging - Callback 29
Messaging - Cancel Callback 30
Messaging - Cancel All Callbacks 30

-iii-
USING ADVANCED FEATURES 31
Account Codes 31
Attendant Call Hold - Remote Retrieve 31
Call Park 32
Call Pickup 33
Campon 33
Do Not Disturb 33
Override 34
Paging 34
Direct Paging 34
Direct Paging - Handsfree Answerback Enabled 35
Direct Paging - Handsfree Answerback Disabled 37
Reminder (5224 IP Phone only) 38
Headset Operation 39
Headset Operation (with Feature Control Switch) 40
Music 41
Group Paging / Meet Me Answer 42
Trunk Flash 42
Record a Call 43
Hot Desking 44
Tag Call 46
Call History 47
Night Answer 49
Release 50
Mobile Extension 50
USING THE LINE INTERFACE MODULE (5224 IP PHONE ONLY) 50
LINE INTERFACE MODULE MODE 51
FAILOVER MODE 53
EMERGENCY CALLS 53

-1-
ABOUT YOUR PHONE
The Mitel 5212 and 5224 IP Phones are full-feature, dual port, dual mode
telephones that provide voice communication over an IP network. Each
features a back-lit liquid crystal display (LCD) screen, display-assisted
access to features, on-hook dialing and off-hook voice announce with
handsfree answerback, and a large ring/message indicator. The 5212 IP
Phone offers 12 programmable keys, and the 5224 IP Phone offers 24
programmable keys for one-touch feature access. Both phones provide ten
fixed feature keys for convenient access to features such as Conferencing,
Redial, and many customizable user settings. The 5212 and 5224 IP Phones
support Mitel Call Control (MiNet) protocols and session initiated protocols
(SIP). The 5224 IP Phone also supports modules such as the Line Interface
Module, 5310 IP Conference Unit, and the 12 and 48 Buttom Programmable
Key Modules. The 5224 IP Phone can be used as an ACD Agent Phone or a
Teleworker phone.
The personal key on the bottom left is always your Prime Line; the
remaining personal keys can be programmed as:
zFeature keys (for example, Swap). You can program feature keys from
your phone, or using the Desktop Tool. Your administrator can also
program feature keys.
zSpeed Call keys. You can program speed call keys from your phone, or
using the Desktop Tool.
zLine Appearances. Only the administrator can program line appearances.
Note: For more information on the Desktop Tool, talk to your system
administrator.

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The 5212 IP Phone

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The 5224 IP Phone

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Elements of Your Phone
Feature Function
1 Display Provides a two–line, 20–character liquid crystal
display (LCD) viewing area that assists you in
selecting and using phone features, accessing your
voice mail, and identifying callers. When you are
using the Superkey menu interface, prompts and
feature information appear on the display screen. For
information on selecting menu options with or
without softkeys, see "Selecting Menu Options"
elsewhere in this guide.
2 Softkeys (5224 IP
Phone only) Context-sensitive keys change depending on the modes of the operation and the menu currently
displayed. Softkeys enable you to easily view and
select a variety of features.
3 Ring/Message
Indicator Flashes to signal an incoming call and to indicate a message waiting in your voice mailbox.
4 Volume, Speaker
and Mute Controls Provide the following audio control capability:
z(UP) and (DOWN) provide volume
control for the ringer, handset, and handsfree
speakers.
z(SPEAKER) enables and disables Handsfree
mode.
z(MUTE) enables Mute, which allows you to
temporarily turn your phone's handset, headset
or handsfree microphone off during a call.

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Feature Function
5 Fixed Function Keys Give you access to the following phone functions:
z(SUPERKEY) : provides access to menus for
your phone's additional features. Note : When
navi
g
atin
g
throu
g
h Superkey menu options, press
(CANCEL) or (SUPERKEY) to back up
one menu level.
z(CANCEL) : ends a call when pressed during
the call, and, when you are programming the
phone, eliminates any input and returns to the
previous menu level.
z(REDIAL) : calls the last number dialed.
z(HOLD) : places the current call on hold.
z(TRANS/CONF) : initiates a call transfer or
establishes a three–party conference call.
z(MESSAGE) : provides access to your voice
mailbox and flashes to notify you of messages
waiting in your voice mailbox. Note : The
Ring/Message indicator also flashes when
messages are waiting.
6 Keypad Use to dial.
7 Programmable
Personal Keys and
Designation Card
Provides 12 keys that can be programmed as speed
call keys, feature keys, or line appearance keys,
according to your communication needs. Personal
keys have status indicators. On a 5224 IP Phone, the
bottom right personal key is always your Prime Line
key. On the 5212 IP Phone, the bottom left personal
keys is always your Prime Line key. The bottom left
personal key is always your Prime Line key. Write
the name (speed call, feature or line appearance) of
the Personal keys that you program on the
designation card (use the side of the card with the
textboxes provided). Use the slot behind the plastic
cover at the bottom of the phone to remove/insert
the designation card.