Snom 710 User manual

User Guide
Using the snom 710/715/D715
with
© 2014 snom technology AG
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v1.02

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TABLE OF CONTENTS
Copyright, Trademarks, GPL, Legal Disclaimers ......................................................4
Using the phone with snom UC Edition ......................................................................5
Brief introduction to input modes and navigation ...............................................................5
Entering numerals, letters, special characters, and symbols ...........................................5
Logon ....................................................................................................................................6
Using extension number and PIN .........................................................................................6
Using SIP URI, domain\username, and password ............................................................7
Logoff ............................................................................................................................................8
Getting to know your phone ..........................................................................................9
Display layout ..............................................................................................................................9
Context-sensitive function keys ..............................................................................................9
Function keys...............................................................................................................................10
Call indicator ............................................................................................................................ 11
Message key ............................................................................................................................. 11
Rebooting the phone .............................................................................................................. 11
Changing your Presence status ..................................................................................12
Speed dial keys ................................................................................................................13
Using speed dial keys ............................................................................................................ 13
Configuring speed dial keys ................................................................................................. 13
Calling Contacts and Address Book entries ...........................................................14
Looking up Contacts .............................................................................................................. 14
Address Book Search (ABS) ................................................................................................. 15
Transferring calls .............................................................................................................16
What are the different transfer procedures? .................................................................... 16
Attended transfer ............................................................................................................... 16
Unattended (blind) transfer ........................................................................................... 16
Safe unattended/blind transfer ....................................................................................... 16
Transfer cheat sheet ............................................................................................................... 17
Attended transfer ..................................................................................................................... 18
Transferring calls to manually dialed numbers - attended ........................................ 18
Transferring calls to speed dial numbers - attended ................................................. 19
Transferring calls to Contacts - attended .................................................................... 20
Transferring calls to Directory lookup - attended ....................................................... 21

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Unattended transfer ................................................................................................................ 22
Transferring calls to manually dialed numbers - unattended ................................... 22
Transferring calls to speed dial numbers - unattended ............................................ 23
Transferring calls to Contacts - unattended ................................................................ 24
Safe transfer ............................................................................................................................. 25
Transferring calls to manually dialed numbers safely ................................................ 25
Transferring calls to speed dial numbers safely .......................................................... 26
Transferring calls to Contacts safely ............................................................................. 27
Transferring calls directly to Voicemail ............................................................................... 28
Parking calls and retrieving parked calls .................................................................29
Parking calls ............................................................................................................................. 29
Retrieving calls ......................................................................................................................... 29
Unretrieved calls ringing back .............................................................................................. 30
Call history ........................................................................................................................31
Looking up missed, received, and dialed calls ................................................................. 31
Looking up missed calls ................................................................................................... 31
Looking up received calls ................................................................................................ 31
Looking up dialed calls ..................................................................................................... 32
Looking up parked calls ......................................................................................................... 32
Hold .....................................................................................................................................34
One call on hold .................................................................................................................... 34
Holding multiple calls ............................................................................................................. 34
Conference - local conference on phone .................................................................36
Initiating a conference ............................................................................................................ 36
Conference screen navigation ............................................................................................. 36
Speaking to one participant in private ................................................................................ 36
Putting one participant on hold ............................................................................................ 37
Dropping a participant ........................................................................................................... 37
Adding a participant ............................................................................................................... 37
Putting the conference on hold ............................................................................................ 37
Terminating the conference ................................................................................................... 37
Call forwarding .................................................................................................................38
Turning call forwarding on ..................................................................................................... 38
Turning call forwarding off ..................................................................................................... 38
Settings menu ..................................................................................................................39

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snom UC Edition and snom 715/D715/710 Copyright, Trademarks, GPL, Disclaimers
Copyright, Trademarks, GPL, Legal Disclaimers
© 2014 snom technology AG. All Rights Reserved.
snom, the names of snom products, and snom logos are trademarks owned by snom technology AG.
Microsoft®and LyncTM are the property of Microsoft Corporation. All other product names and names
of enterprises are the property of their respective owners.
Product specifications are subject to change without notice.
snom technology AG reserves the right to revise and change this document at any time, without being
obliged to announce such revisions or changes beforehand or after the fact.
Texts, images, and illustrations and their arrangement in this document are subject to the protection of
copyrights and other legal rights worldwide. Their use, reproduction, and transmittal to third parties
without express written permission may result in legal proceedings in the criminal courts as well as civil
courts.
When this document is made available on snom’s web page, snom technology AG gives its permission
to download and print copies of its content for the intended purpose of using it as a manual. No parts
of this document may be altered, modified or used for commercial purposes without the express written
consent of snom technology AG.
Although due care has been taken in the compilation and presentation of the information in this
document, the data upon which it is based may have changed in the meantime. snom therefore
disclaims all warranties and liability for the accurateness, completeness, and currentness of the
information published, except in the case of intention or gross negligence on the part of snom or where
liability arises due to binding legal provisions.
Our firmware includes some source code that may be used and modified by anyone and everyone
under the GNU Public License (GPL), provided they, in turn, make it available to everyone else with
the same licensing agreement. Please go to http://www.snom.com/en/support/download/gpl-open-
source/ for the original GPL license and the source code of components licensed under GPL and
used in snom products.

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snom UC Edition and snom 715/D715/710 Using the phone with UC Edition
Using the phone with snom UC Edition
This guide describes the use of phones running snom UC Edition firmware version 8.8.3 and higher
with Microsoft LyncTM. As long as the phone is connected to your network and the Lync server, it will
use the data in your Lync account, even when your computer is turned off or when you are not signed
in to Lync on your PC.
For more information on setting up and connecting the hardware and for any other information not
covered in this User Guide for UC Edition, please refer to the User Manuals which you can download
from snom's web page at www.snom.com.
Brief introduction to input modes and navigation
Directories, call lists,
contact list, favorites
Input modes:
123: Numerals
abc: Small letters
ABC: Capital letters
Deleting character to
the left of the cursor
Current input mode:
Next input mode:
Redialing
Moving cursor to the left
Move cursor to the right
:
:
Changing input mode:
The current input mode is indicated in the information line. Press the left function key underneath the
display to switch to the input mode indicated by the symbol directly above it in the function key line.
Text in Information Line
= current input mode
Press function key to switch to input mode
indicated by symbol in Function Key Line
123
abc
ABC
Entering numerals, letters, special characters, and symbols
When entering letters and special characters, pause briefly after each character until the cursor has
moved forward so that you won't write over the last character you entered. Pausing is not necessary
when entering numerals.
For more information, please refer to the User Manual.

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snom UC Edition and snom 715/D715/710 Logon and logoff
Logon
The data you need to log on depends on the setup of your network and on the Lync server. After
connecting the phone to your network, you will see a screen like the following:
Using extension number and PIN
In the default configuration, the required login data is the extension number and the PIN.
1. Enter the extension number and press .
2. Enter the PIN and press .
3. If this login is successful, the phone will switch to the "signing in" screen and then show the idle
screen with your Lync account.
4. If the login is unsuccessful, either because of a typo or because the network will not accept the
data, the phone will start over at the prompt to press any key and then repeat the prompts for
entering the extension and the PIN.

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snom UC Edition and snom 715/D715/710 Logon and logoff
Using SIP URI, domain\username, and password
If the required data for the logon is SIP URI, domain\username, and password, you can switch to this
logon method by pressing .
Entering special characters in letter mode:
◦Press once to enter the period ".".
◦Press three times to enter "@".
◦Press twelve times to enter the backslash "\".
◦Use to delete the character to the left of the prompt; use / to move the cursor to the
left/right.
1. Enter the SIP URI and press . The format is "my[email protected]".
2. Enter the domain\username and press . The format is "test\my.name".
3. Enter the password and press .
4. If this login was successful, the phone will switch to the "signing in" screen and then show the idle
screen with your Lync account. If the login is unsuccessful, either because of a typo or because
the network will not accept the data, the phone will show the "Welcome" screen again and prompt
you to enter the extension number and the PIN.

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snom UC Edition and snom 715/D715/710 Logon and logoff
Logoff
1. Press the top of the navigation key to open the Settings menu.
2. Press to open the Identity menu.
3. Press to open Logoff User screen.
4. If there is more than one user logged in, use the top and bottom arrows / on the navigation
key to select the one to be logged off.
5. Press to log off the user marked by the preceding arrow . If you have changed your mind,
press to exit without logging off.

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snom UC Edition and snom 715/D715/710 Getting to know your phone
Getting to know your phone
Display layout
Date is replaced
by current status
message
Right function key is replaced by "Info"
key when status messages are available
Function key line
When activeIn idle mode
Info & status bar
with date and time
Configured
identities
Context-sensitive function key symbols
Context area
Context-sensitive function keys
In the default configuration of the idle screen the four context-sensitive keys underneath the display
have the following functions:
Contac Contacts. For more information, see "Looking up Contacts" on page 14.
ABS Directory search. For more information, see "Address Book Search (ABS)" on page
15.
CFwd noFwd Forwarding of all incoming calls (on/off). For more information, see "Call
forwarding" on page 38.
Presen Overriding system presence indication and manually setting your presence state. For
more information, see "Changing your Presence status" on page 12.
Fig. 1 Fig. 2
◦When the phone has received new notifications, the presence icon in Fig. 1 is replaced
by the status info icon Info (Fig. 2).
◦To bring the presence icon back onscreen, press the function key underneath Info
to open the status info screen.

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snom UC Edition and snom 715/D715/710 Getting to know your phone
◦Press Del to delete the selected item until the next reboot of the phone (Fig. 3 -
5, below).
◦Removing the underlying cause of the notification, for example setting the admin
password, will remove the notification for good.
Fig. 3 Fig. 4 Fig. 5
Function keys
F1
F2
F3
F4
F5
In the UC Edition firmware, the default setting of all programmable function keys with LEDs is line. See
"Settings menu" on page 39 for the list of functions that can be selected for each key. The above
diagram shows the location of the keys on the phone; the numbers F1 to F5 correspond to the list of
keys in the phone's Preferences menu, submenu Fkeys, fkeys 1 - 5.
Mapping speed dial on function keys: See "Speed dial keys" on page 13.

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snom UC Edition and snom 715/D715/710 Getting to know your phone
Call indicator
The bright-red LEDs situated around the upper right corner of the phone indicate incoming, ongoing,
held, and missed calls. The LEDs will do one of the following:
• Blink rapidly when a call is coming in.
• Glow steadily when dialling, when in a call, and when a call is on hold.
• Blink slowly when there was a missed call.
◦Viewing the particulars of the missed call:
Press the right arrow on the navigation key to view missed calls and simultaneously turn off the
LED. For more information on call lists, see "Call history" on page 31.
◦Turning off the LEDs after a missed call without viewing the call history: Press .
Message key
The symbol on the message key will show a bright red light when new messages are waiting to
be retrieved. Press the key to retrieve messages.
For more information on the hardkeys, please refer to the snom 710 User Manual, chapter "Getting to
know your phone".
Rebooting the phone
For some settings to take effect, you may to need to reboot the phone.
1. Press the top of the navigation key to open the Settings menu.
2. Press to open the Maintenance menu (press if your phone is running in administrator
mode).
3. Press to open Reboot? screen, then to confirm and start rebooting.
When the idle screen is back on the display, the reboot is complete.

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snom UC Edition and snom 715/D715/710 Changing your Presence status
Changing your Presence status
You can manually change the Presence status signaled by the system to one of your own choosing.
For example, if you are scheduled to be in an online meeting, Lync will signal your Presence status as
busy during that time. If you want to be available for incoming phone calls during that time, you can
manually change your status to available.
1. Press Presen to open the Presence State screen. If the key has been replaced by Info ,
see "Context-sensitive function keys" on page 9 on how to make it visible.
2. Use / to select a state. The available options are:
Available
Busy
Do not disturb
Be right back
Away
Reset Status
3. Press to change the Presence state signaled by your phone.
4. To revert to the system state, select "Reset Status" and press .
Note: DND does not affect calls from your admin/delegate, members of your
Team Call, and contacts in your Friends and Family relationship group.

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snom UC Edition and snom 715/D715/710 Speed dial keys
Speed dial keys
You can use the function keys for speed dialing numbers and contacts.
Using speed dial keys
You can call the number or your contact by simply pressing the assigned key, and you can use the
key to transfer calls to the number or your contact (see "Transferring calls to speed dial numbers -
attended" on page 19, "Transferring calls to speed dial numbers - unattended" on page 23, and
"Transferring calls to speed dial numbers safely" on page 26).
Configuring speed dial keys
1. Press the top of the navigation key to open the Settings menu. For more information on
the Settings menu and its submenus, see "Settings menu" on page 39.
2. Press to open the Preferences menu.
3. Press to open the Fkey list (list of function keys) (or use / to scroll to it, then press ).
4. Select a key by pressing the respective number key on the keypad. For example, if you want to put
speed dial on key F1, press .
5. Press to select Speed Dial from the Function for key menu (or use / to scroll to it,
then press ).
6. Enter the extension number, the phone number, or the SIP URI and press .
Note: When entering phone numbers, type each phone number
exactly the way it needs to be dialed, i.e., with any required prefixes
(area code, country code, operator/auto attendant, etc.) and without
spaces or punctuation between the digits.

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snom UC Edition and snom 715/D715/710 Calling Contacts and Address Book entries
Calling Contacts and Address Book entries
You can dial the personal contacts from your Lync contact list or search the corporate address book via
ABS.
Looking up Contacts
You can view the contacts from your Lync client in one comprehensive list of all Contacts (Fig. 1,
below) ad well as sorted into the groups defined in your Lync client, like Work, People I Manage Calls
For, Delegates (Fig. 2 - 4, below), Pinned Contacts, My new Folks, etc.
Fig. 1 Fig. 2 Fig. 3
Fig. 4 Fig. 5 Fig. 6
1. Press Contac to open your Contacts list (Fig. 1, above) or the last contact group that you opened
since the last reboot of the phone.
2. Use / to scroll through the various groups and back to the Contacts list (Fig. 1 - 4, above).
Note: If a list contains a nested group, select and open it and continue as
described in paragraph 3.
3. Use / to select a name from active screen, for example, from the group "Work" (Fig. 2,
above).
◦Press Detail to show the selected contact's details (Fig. 5, above).
◦Use / to select a phone number or connection type from the list (Fig. 6, above) and press
or or to call, depending on whether you want to use handset, speakerphone, or a
headset for the call.

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snom UC Edition and snom 715/D715/710 Calling Contacts and Address Book entries
Address Book Search (ABS)
Use address book search (ABS) to search the corporate address book.
1. Press ABS . Enter the name of the person you want to look up.
Please note: You can switch to letter mode to enter the name if you want to, but
you do not need to. If you want to look up "Steve", for example, entering "78383"
in numeral mode will yield all names with combinations of the letters on keys
.
◦Enter the characters in quick succession (Fig. 1, below). Once you have entered at least three
characters, the search will start as soon as you pause (Fig. 2 and 3, below) and result in all
names starting with the letters on the keys you have pressed (Fig. 4, below).
◦To narrow down the list of names presented to you on the display, enter more characters (Fig. 5
and 6, below).
◦Use / to scroll to the name you want.
◦Press Detail to show the contact's details (Fig. 8, below).
Fig. 1 Fig. 2 Fig. 3
Fig. 4 Fig. 5 Fig. 6
Fig. 7 Fig. 8
2. When the name you are looking for is marked by the arrow , press to show the available phone
connections.
3. Use / to select a phone number or connection type from the list and press or or
to call, depending on whether you want to use handset, speakerphone, or a headset for the
call.

16
snom UC Edition and snom 715/D715/710 Transferring calls
Transferring calls
Active calls as well as ringing calls can be transferred to a third party. With the snom UC Edition you
have several options for transferring active calls and incoming ringing calls:
◦Active calls:
- Attended transfer
- Unattended (blind) transfer
- Safe unattended (blind) transfer
◦Incoming ringing calls:
- Unattended (blind) transfer
- Direct transfer to your VoiceMail
Transfers can be made to:
◦Numbers (extensions or external phone numbers) dialed manually on the keypad
◦Contacts
◦Speed dial keys
◦Directory lookups
◦Your Voicemail
What are the different transfer procedures?
Attended transfer
With attended transfer, the call is on hold while you first speak to the party you intend to transfer the
call to. This way you can be sure that the third party is available and that the call is welcome before you
initiate the call transfer.
Unattended (blind) transfer
With unattended or blind transfer, active and ringing calls are transferred to a third party without prior
announcement of the call to the third party. They can be picked up by the third party or forwarded to
the third party's voicemail or the active forwarding number, and you will not be able to tell whether the
call was picked up or sent to voicemail or forwarded; if none of these events occur, the call will be
reconnected to your phone.
Safe unattended/blind transfer
With safe transfer, active calls are also transferred to a third party without prior announcement of the
call to the third party. The calls can only be picked up by the third party; they will not be forwarded
to the third party's voicemail or forwarding number. If the call is not picked up, it will be
reconnected to your phone.
Note: You need to decide whether you want to make an attended or unattended
transfer before beginning the transfer procedure.

17
snom UC Edition and snom 715/D715/710 Transferring calls
Transfer cheat sheet
Attended transfer
Announce
call
Enter target phone number
• Manually on keypad
• From Contacts list
• From directory lookup (ABS)
• By pressing speed dial key
Unattended (blind) transfers
/
Enter target phone for call
• Manually on keypad
• From Contacts list
• By pressing a speed dial key
Safe unattended/blind transfer
/
Enter target phone for call
• Manually on keypad
• From Contacts list
• By pressing a speed dial key
Legend:
Incoming call ringing
Connected in a call
Call on hold
Forwarded to Voicemail
Forwarded to call forwarding number

18
snom UC Edition and snom 715/D715/710 Transferring calls
Attended transfer
Transferring calls to manually dialed numbers - attended
1. With the active call on the line, press Hold .The call is put on hold.
2. Enter the extension or other number on the keypad and press . The phone dials the number.
3. When the third party picks up your call, announce the call you want to transfer. If the third party
wants to accept the call, press Xfer .
4. You will see the Transfer Party screen.
NOTE: If you have more than one call on hold and the call you want to transfer is
not onscreen at this point, press to scroll to it. The call to be transferred
must be onscreen when you press Xfer .
5. When the transfer party is onscreen, press .

19
snom UC Edition and snom 715/D715/710 Transferring calls
Transferring calls to speed dial numbers - attended
1. With the active call on the line, press Hold .The call is put on hold.
2. Press the speed dial key . The phone dials the number.
3. When the third party picks up your call, announce the call you want to transfer. If the third party
wants to accept the call, press Xfer .
4. You will see the Transfer Party screen.
NOTE: If you have more than one call on hold and the call you want to transfer is
not onscreen at this point, press to scroll to it. The call to be transferred
must be onscreen when you press Xfer .
5. When the transfer party is onscreen, press .

20
snom UC Edition and snom 715/D715/710 Transferring calls
Transferring calls to Contacts - attended
1. With the active call on the line, press XFER .The active call is put on hold.
2. Press Pool to open the Pool menu, then to open your list of Contacts. Use / to
scroll to the contact you want.
3. Press . Your phone will dial the contact.
4. When your contact picks up the call, announce the call you want to transfer. If your contact wants
to accept the call, press XFER .
NOTE: If you have more than one call on hold and the call you want to transfer
is not on-screen at this point, press or to scroll to it. The call to
be transferred must be on-screen when you press XFER .
5. When the transfer party is onscreen, press .