Toshiba Strata DKT2000 Series User manual

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DKT 2000-Series
Digital Telephone
Quick Reference Guide
BUSINESS
TELEPHONE
SOLUTIONS
Digital Business Telephone Systems

Telephone Directory
Name Number

1
Digital Telephone
Quick Reference Guide
Telephones
This guide applies to DKT 2000-series digital
telephones connected to Strata DK14, DK16,
DK16e, DK40, DK40i, DK280, DK424 or
DK424i systems.
Conventions
Letters in [brackets] represent buttons which
have Directory Numbers on them. For example:
[PDN] = Primary Directory Number button
(the Extension Number for your
telephone).
[PhDN] = Phantom Directory Number button
(an additional Directory Number).
[DN] = Any Directory Number button (also
known as an Extension or Intercom
Number). Whenever [DN] is used in
this guide, it means that you can use
any [PDN] or [PhDN].
([WUDEROG letters represent telephone buttons.
~ means “through.”
+ is used for multiple key entries.
For example: Press &QI7UQ + .
➤indicates a single step.
➤denotes a one-step procedure.
Your telephone may not have all of the buttons/
features mentioned in this guide. See your
Telephone System Administrator for more
information on buttons and access codes.
Before You Begin
If you hear dial tone when you lift the handset,
then you do not need to press any available [DN]
or CO /LQH button before dialing an internal or
external number.
Outside Line Access
➤To access an outside line
➤You may need to press one of these options:
/LQH, 3RROHG/LQH*US
...or a [DN] and dial a line access code.

2Digital Telephone
Quick Reference Guide
may be used for Least Cost Routing (LCR)
or to access a Line Group for all system
sizes.
Basic Calling
➤To make an Outside Call
1. Access an outside line.
2. Dial a telephone number.
➤To make an Internal Call
1. Lift the handset or press a [DN].
2. Dial a [DN].
3. Make a voice announcement after you hear a
single tone or when the called party answers.
Account Code Calls
➤To enter a Forced Account Code
1. Access an outside line.
2. Enter the Forced Account Code.
3. Listen for dial tone. Busy tone indicates an
invalid code. If you are dialing with Least
Cost Routing, you will not hear dial tone.
4. Dial a telephone number.
System Size Line Access Code
DK14
 or a or
a
DK16e, DK16
 or a or
a
DK40i, DK40
 or a or
a
RCTUA
 or a or
a
DK424 (RCTUBA/BB)
and DK424i (B1CU)
 or a or
a
DK424 (RCTUC/D) and
DK424i (B2CAU/B2CBU,
B3CAU/B3CBU)
 or a or
a
DK424 (RCTUE/F) and
DK424i (B5CAU/B5CBU)
 or a or
a

3
Digital Telephone
Quick Reference Guide
➤To enter a Voluntary Account Code
1. While on a call connected to a CO or other
outside line, press $FFRXQW&RGH
...or 6SHHG'LDO+
...or 6SHHG'LDO + 
(RCTUE/F, B5CAU/B5CBU)
...or &QI7UQ +  .
Note Press if the 6SHHG'LDO button is not
on your telephone.
2. Dial the Account Code.
Automatic Busy Redial
➤To activate Automatic Busy Redial
➤After dialing a busy outside telephone
number, press $XWR%XV\5HGLDO
...or &QI7UQ + , then hang up.
Your telephone signals you when the called
number is available.
➤To cancel Automatic Busy Redial
➤Press $XWR%XV\5HGLDO
...or [DN] + .
Automatic Callback
➤To activate Automatic Callback
1. After dialing a busy station, a station in the
Do Not Disturb mode, or busy trunk group,
press $XWR&DOOEDFN
...or .
2. Hang up. The system calls you when the
station or trunk group is available.
➤To cancel Automatic Callback
➤Press $XWR&DOOEDFN
...or a [DN] +.

4Digital Telephone
Quick Reference Guide
Call Forward
➤To Call Forward your [PDN] with a Call
Forward button
1. Press a Call Forward button:
&DOO)UZG$OO&DOOV
&DOO)UZG%XV\
&DOO)UZG1R$QVZHU
&DOO)UZG%XV\1$QV
2. Enter the [PDN] or [PhDN] to which calls
are forwarded.
3. Press the Call Forward button again.
➤To Call Forward your [PDN] or [PhDN] with
an Access Code
1. Press the [PDN] or [PhDN] button that you
want to Call Forward.
2. Enter a Call Forward access code sequence:
Call Forward-All Calls
  + NNN + 6SNU
Call Forward-Busy
  + NNN + 6SNU
Call Forward-No Answer
  + NNN + 6SHHG'LDO(or ) + XX +
5HGLDO (or ) + 6SNU
Call Forward-Busy/No Answer
  + NNN + 6SHHG'LDO(or ) + XX +
5HGLDO (or ) + 6SNU
NNN = [DN] where calls are forwarded.
XX = The amount of time (08~60 secs.)
that the telephone should ring
before it forwards. This entry is
optional: you can skip XX, but you
must press 5HGLDO (or ) + 6SNU.
Note You can only Call Forward a [PDN] or
[PhDN] that is “owned”by your
telephone. See your System Administrator
for more information.
➤To cancel Call Forward
➤Press the same Call Forward button that you
used to set Call Forward
...or a [DN] +   and hang up.

5
Digital Telephone
Quick Reference Guide
Call Park Orbits
➤To Park a call
1. While on a CO line call or internal call, press
3DUNLQ2UELW
...or &QI7UQ+ .
2. Enter a General Orbit Number (a)
or a valid [PDN].
If you have an LCD telephone, enter
and the system automatically selects an
available orbit.
3. Hang up.
➤To retrieve a Parked call
1. Press 3DUNLQ2UELW
...or [DN] + .
2. Enter the Orbit Number or [PDN] where the
call is parked.
➤To Park a call and Page
1. While on a CO line call or internal call, press
3DUNDQG3DJH
...or &QI7UQ + .
2. Enter a General Orbit Number (a)
or a valid [PDN].
If you have an LCD telephone, enter
and the system automatically selects an
available orbit.
3. Enter the Paging Access Code and make
your announcement.
4. Hang up.
Call Pickup
Applies to [DN] calls which are ringing or on
hold, not parked.
➤To Pick Up a call at a [PDN] or [PhDN]
➤Press [PDN] +  + XXX
(XXX is the [PDN] or [PhDN] that you want
to pickup. Not available on all systems.)
➤To Pick Up other types of calls
1. Press 'LUHFWHG3LFNXS
...or [DN] + .

6Digital Telephone
Quick Reference Guide
2. Enter one of the following:
Call Transfer with Camp-on
➤To Transfer a call
1. While on a call, press &QI7UQ.
2. Dial a [DN].
3. Announce the call, then hang up.
If the station is busy, hang up and the call
“camps on”the called number. When the
called number is available, the “camped on”
party is connected. If the called party does
not answer after a certain time, the call rings
back to you.
Conference Calls
➤To make a Conference Call
1. While on a call, press &QI7UQ.
2. Dial a [DN] (or access an outside line and
dial an external telephone number).
3. Press &QI7UQ after the called party answers.
All parties are conferenced together.
If you added an outside line to the call, press
&QI7UQ again before hanging up to allow
the outside parties to continue talking. (If
you do not, the call is disconnected).
[PDN] of the station ringing or holding
the call.
 picks up any ringing [DN] as a
priority, or a page, or ringing
door phone if a [DN] is not
ringing.
 to pick up an external page.
to pick up any ringing CO line.
~

to pickup a CO line on hold.
(See your System
Administrator for the
maximum number of CO lines
for your system.)

7
Digital Telephone
Quick Reference Guide
Note Some types of outside lines
(“unsupervised”) do not automatically
disconnect when conferenced parties hang
up. In this case, press one of the flashing
buttons to monitor the conference.
If the parties are still on the line, press
&QI7UQ + 6SNU, then hang up. When no
one is on the line, press 6SNU to disconnect
the lines.
Do Not Disturb
➤To activate/deactivate Do Not Disturb
➤To activate, press 'R1RW'LVWXUE (LED
ON).
➤To deactivate, press 'R1RW'LVWXUE again
(LED OFF).
Hold
➤To place a call on Hold
➤Press +ROG.
➤To retrieve a Held call
➤Press the held (flashing) line or [DN].
➤To place a call on Exclusive Hold
➤While on a call, press +ROG twice. (No one
can accidentally pick up your call.)
Handsfree Answerback
➤To receive a Handsfree Answerback call
You hear a single warning tone followed by the
caller’s voice.
➤Without lifting the handset, speak toward the
telephone at a normal voice level.
Handsfree Monitoring
➤To use Handsfree Monitoring
1. While off-hook on a call, hold down 6SNU
and place the handset on-hook.
2. Release 6SNU.
3. Lift the handset to resume the conversation.

8Digital Telephone
Quick Reference Guide
Message Waiting
➤To leave a Message Waiting Indication at
another station
➤After reaching a busy or unanswered station,
press 0VJ or .
➤To answer a Message Waiting at your station
A flashing Msg LED indicates message waiting.
➤Press 0VJ, lift the handset. If the message
sender does not answer, go on-hook and
repeat this step to skip to the next message.
➤To cancel a Message Waiting for a station
➤Press [DN] + .
Override/OCA
➤To make a Busy Override or OCA call
➤Dial after dialing the busy station
...or press  or  if the called telephone
allows Off-hook Call Announce.
➤To make an Executive Override call (barge-in)
➤Dial after reaching a busy station
Paging
➤To make a Page announcement
1. Lift the handset and press a [DN].
2. Enter a page zone code:
 All Call Page group.
~ Station groups.
 All Call Page group with
external page zones.
~
...or
~
External Page zones
(depending on your
system size.)