Sonova Phonak Terra User manual

Phonak Terra™
Phonak Terra™+
BTE
User Guide
Phonak Terra BTE
Phonak Terra+ BTE

2 3
Your hearing aid
Hearing aid models
cTerra/Terra+ BTE-UP
cTerra/Terra+ BTE-SP
cTerra/Terra+ BTE-M
Earpieces
c
Classic earmold
c
Universal eartip
cDome*
cSlimTip*
Battery size
675
13
312
Wireless hearing aids
Phonak Terra BTE-UP
Phonak Terra+ BTE-UP
Phonak Terra BTE-SP
Phonak Terra+ BTE-SP
Phonak Terra BTE-M
Phonak Terra+ BTE-M
This user guide is valid for: If no box is checked and you do not know the
model of your hearing aid, please ask your hearing
care professional.
* Not compatible with Terra/Terra+ BTE-UP

5
Your hearing aids have been developed by Phonak –
a world leader in hearing solutions based in Zurich,
Switzerland.
These premium products are the result of decades of
research and expertise and are designed with your
well-being in mind. We thank you for making such a great
choice and wish you many years of listening pleasure.
Please read the user guide carefully to make sure that you
understand and get the best out of your device. Training
is not required for handling of this device. A hearing care
professional will help set up this device according to your
individual preferences during the tting consultation.
For more information regarding features, benets, set up,
use, maintenance or repairs of your hearing aid and
accessories, please contact your hearing care professional
or the manufacturer representative. Additional
information can be found in the datasheet of your
product.
Phonak - life is on
www.phonak.com
Contents
Your hearing aid
1. Quick guide 7
2. Parts of the hearing aid 9
Instructions for using the hearing aid
3. Left and right hearing aid markings 11
4. On/O 12
5. Batteries 13
6. Putting on the hearing aid 17
7. Removing the hearing aid 19
8. Multi-function button 21
9. Connectivity overview 22
10. Initial pairing 23
11. Phone calls 26
12. Flight mode 31

6 7
Further information
13. myPhonak and myPhonak Junior apps overview 33
14. Listening in public places 34
15. Environmental conditions 35
16. Care and maintenance 37
17. Exchanging the earpiece 40
18. Exchanging the earwax protection of your SlimTip 43
19. Service and warranty 45
20. Compliance information 47
21. Information and description of symbols 54
22. Troubleshooting 60
23. Important safety information 62
1. Quick guide
Left and right hearing aid markings
Changing batteries
1.
Remove the
sticker from the
new battery and
wait 2 minutes.
2.
Open the battery
door. For tamper-
proof battery
doors refer to
chapter 5.2.
3.
Place battery in
the battery door
with the at side
facing upwards.
Blue marking for
left hearing aid.
Red marking for
right hearing aid.

8 9
2. Parts of the hearing aid
The following pages show the hearing aid model and
compatible earpieces described in this user guide.
You can identify your personal model by:
• Checking “Your hearing aid details” on page 3.
• Comparing your earpiece and your hearing aid with the
following models
Compatible earpieces
On/O
Multi-function button
The button has several functions. It
functions as a volume control and/or a
program change depending on the hearing
aid programming. This is indicated in your
individual “Hearing aid instructions”. If
paired with a Bluetooth® enabled phone, a
short press will accept and a long press will
reject an incoming call.
Flight mode
To enter ight mode, press the lower part
of the button for 7 seconds while closing
the battery door. To exit ight mode, simply
open and close the battery door again.
OOn
Bluetooth® is a registered trademark owned by the Bluetooth® SIG, Inc.
Universal eartipClassic earmold SlimTip*Dome*
* Not compatible with Terra/Terra+ BTE-UP

10 11
3. Left and right hearing aid markings
There is a blue or red marking on the hearing aid to
indicate if it is a left or right hearing aid.
Blue marking for
left hearing aid.
Red marking for
right hearing aid.
Multi-function
button
Tube
Earpiece:
Dome (detachable)
Anchor
Battery door
Terra/Terra+ BTE with dome*
Terra/Terra+ BTE with classic earmold
Multi-function
button
Hook / sound outlet
Classic earmold (detachable)
Battery door
* Dome is not compatible with Terra/Terra+ BTE-UP

12 13
4. On/O
The battery door is also the on/o switch. For tamper-
proof battery doors refer to chapter 5.2.
1.
Closed battery door =
hearing aid is on
2.
Open battery door =
hearing aid is o
When you switch on the hearing aid you may hear a
start-up melody.
5. Batteries
2.
Open the
battery door.
3.
Place battery in
the battery door
with the at side
facing upwards.
1.
Remove the
sticker from
the new battery
and wait
2 minutes.
If it is dicult to close the battery door: check that the
battery is inserted correctly and that the at side is
facing upwards. If the battery is not inserted correctly,
the hearing aid will not work and the battery door can
be damaged. The at side is marked with a “+” symbol
either on the sticker or on the battery.
If the tamper-proof door is mounted continue to read
the important information below and refer to specic
instructions in chapter 5.2 for inserting the battery.
5.1 Insert battery with a standard battery door

14 15
Replacement battery
This hearing aid requires zinc-air batteries. Identify the
correct battery size (675, 312 or 13) by:
• checking “Your hearing aid details” on page 3.
• checking the marking on the inner side of the battery
door.
• checking the following table.
Please ensure that you use the correct type of battery
in your hearing aid (zinc-air). Please also read chapter
23.2 for further information on product safety.
Low power: You will hear two beeps when the battery is
low. You will have approximately 30 minutes to change
the battery (this can vary, depending on the hearing aid
settings and battery). We recommend that you always
have a new battery on hand.
Model
Phonak Terra / Terra+
BTE-UP
BTE-SP
BTE-M
Zinc-air
battery
size
675
13
312
Color
marking on
package
blue
orange
brown
IEC
code
PR44
PR48
PR41
ANSI
code
7003ZD
7000ZD
7002ZD
2.
Use the tool as a lever
to open the battery door
with force in the
direction of the green
arrow.
1.
Place the tip of the tool in
the small hole at the
bottom of the hearing aid.
5.2 Insert battery with a tamper-proof battery door
This hearing aid can be tted with a tamper-proof battery
door.
Opening the battery doors

16 17
6. Putting on the hearing aid
1.
Take the earmold up to your ear
and place the ear canal part into
your ear canal.
6.1 Putting on the hearing aid with
classic earmold
2.
Place the hearing aid behind
your ear.
3.
Insert the upper part of the
earmold into the upper part of
the bowl of your ear.
2.
Place the battery in the
battery door with the at
side facing upwards.
1.
Remove the sticker from
the new battery and wait
for 2 minutes.
Inserting the battery
Closing the battery door
The battery is only secured
when the battery door is
closed correctly. Always
check after closing, that the
battery door cannot be
opened by hand.

18 19
7.1 Removing the hearing aid with classic earmold
7. Removing the hearing aid
1.
Lift the hearing aid above the
upper part of your ear.
2.
Grasp the earmold with your
ngers and gently remove it.
Please try to avoid gripping the tube to remove the
hearing aid.
6.2 Putting on the hearing aid with dome,
SlimTip or universal eartip
1.
Place the hearing aid behind
your ear.
2.
Insert the earpiece into your
ear canal.
3.
If there is an anchor attached to
the earpiece, tuck it into the bowl of
your ear to secure your hearing aid.

20 21
8. Multi-function button
It functions as, a volume
control and/or a program
change depending on the
hearing aid programming.
This is indicated in your
individual “Hearing aid
instructions”. Please ask your
hearing care professional for
a printout.
The multi-function button has several functions.
If the hearing aid is paired with a Bluetooth® enabled
phone, a short press on the upper or the lower part of the
button will accept an incoming call and a long press will
reject an incoming call – refer to chapter 11.
7.2 Removing the hearing aid with dome,
SlimTip or universal eartip
1.
Pull on the bend of the tube
and remove the hearing aid
from behind the ear.

22 23
10. Initial pairing
10.1 Initial pairing to a Bluetooth® enabled device
1.
On your device (e.g. a phone), ensure that Bluetooth®
wireless technology is enabled and search for Bluetooth®
enabled devices in the connectivity setting menu.
2.
Switch on both hearing aids.
You now have 3 minutes
to pair your hearing aids
with your device.
It is only necessary to perform the pairing procedure
once with each device featuring Bluetooth® wireless
technology. After the initial pairing, your hearing aid
will connect automatically to the device. Initial pairing
can take up to 2 minutes.
9. Connectivity overview
The illustration below shows the connectivity options
available for your hearing aid.
The TV Connector can be connected to any audio source
such as a TV, PC or hi- system.
Bluetooth® enabled
devices
TV Connector
connected to TV*
Phonak RemoteControl*
* Available only for Terra+ BTE (UP, SP, M)

24 25
10.2 Connecting to the device
After being paired to your device, your hearing aid will
automatically connect again when switched on.
The connection will be maintained as long as the
device remains ON and within range.
Your hearing aid can be connected to up to two
devices and paired to up to eight devices.
3.
Your device shows a list of Bluetooth® enabled devices.
Select the hearing aid from the list to simultaneously pair
both hearing aids. A beep conrms successful pairing.
For more information about pairing instructions for
Bluetooth® wireless technology, specic to some of
the most popular phone manufacturers, go to:
https://www.phonak.com/en-int/support

26 27
11.1 Making a call
Enter the phone number and press the dial button.
You will hear the dialing tone through your hearing aid.
Your voice is picked up by the hearing aid microphones
and transmitted to the phone.
11. Phone calls
Your hearing aid connects directly with Bluetooth®
enabled phones. When paired and connected to your
phone, you will hear notications and the caller’s voice
directly in your hearing aid. Phone calls are “hands free”,
this means that your voice is picked up by the hearing aid
microphones and transmitted back to the phone.
Your voice

28 29
11.3 Ending a call
A call can be ended by a long press on the upper or lower
part of the multi-function button on the hearing aid
(more than 2 seconds) or directly on your phone.
Long press
> 2 sec
11.2 Accepting a call
When receiving a call, an incoming-call notication will
be heard in the hearing aid.
The call can be accepted by a short press on the upper or
lower part of the multi-function button on the hearing
aid (less than 2 seconds) or directly on your phone.
Short press
< 2 sec

30 31
12. Flight mode
Your hearing aid operates between 2.4 GHz–2.48 GHz
frequency range. When ying some operators require all
devices to be switched into ight mode. Entering ight
mode will not disable normal hearing aid functionality,
only the Bluetooth® connectivity functions.
12.1 Enter ight mode
To disable the wireless function and
enter ight mode in each hearing aid:
1.
Open the battery door. For tamper-
proof battery door, refer to chapter 5.2.
2.
Hold down the lower part of the
multi-function button on the hearing
aid for 7 seconds while closing the
battery door.
In ight mode, your hearing aid cannot connect directly
to your phone.
11.4 Rejecting a call
An incoming call can be rejected by a long press on
the upper or lower part of the multi-function button
on the hearing aid (more than 2 seconds) or directly
on your phone.
Long press
> 2 sec

32 33
13. myPhonak app overview*
To install myPhonak app,
please scan the QR code.
To learn more about myPhonak app,
please visit the webpage
https://www.phonak.com/en-int/
hearing-devices/apps/myphonak
or scan the QR code.
* Available only for Terra+ BTE (UP, SP, M)
12.2 Exit ight mode
To enable the wireless function and exit ight mode in
each hearing aid:
1.
Open the battery door.
For tamper-proof battery door,
refer to chapter 5.2.
2.
Close the battery door again.

34 35
15. Environmental conditions
Temperature and humidity shall not exceed the ranges
described in the table above for extended periods of time
during transport and storage.
Remove the battery if you are not using your hearing aid
for a long period of time.
The product is designed such that it functions without
problems or restrictions if used as intended, unless
otherwise noted in this user guide.
Please ensure to use, transport and store the hearing aid
according to the following conditions:
Operating Transport Storage
Temperature +5 to +40 °C
(+41 to +104 °F)
-20 to +60 °C
(-4 to +140 °F)
-20 to +60°C
(-4 to +140 °F)
Humidity
(non condensing)
0% to 85% 0% to 93% 0% to 93%
Atmospheric
pressure 500 to 1060 hPa 500 to 1060 hPa 500 to 1060 hPa
14. Listening in public places
Your hearing aid has a telecoil option that
can help you hear in various public spaces
such as churches, concert halls, train stations
and government buildings.
When you see this symbol, a loop system is
present and is compatible with your hearing
aids. Please contact your hearing care
professional for further information and
activation of the telecoil function.
How to use your telecoil function
Accessing the telecoil function that your hearing care
professional has set up is possible in two ways.
Direct access to the telecoil program is possible via a long
press of the multi-function button on your hearing aid.
Alternatively it is possible to access the telecoil program
via the myPhonak App*. Ensure that you are standing or
are seated within the designated loop system area as
noted by the ocial telecoil symbol.

36 37
16. Care and maintenance
Expected Service Life:
The hearing aids have the expected service life of ve
years. The devices are expected to remain safe for use for
this duration.
Commercial service period:
Routine and diligent care of your hearing aids will
contribute to the outstanding performance for the
duration of the expected service life of your devices.
Sonova AG will provide a minimum of a ve year repair
service period after the respective hearing aid and
essential components have been phased out of the
product portfolio.
Please use the following specications as a guideline.
For further information regarding product safety, see
chapter 23.2.
General information
Before using hair spray or applying cosmetics, you should
remove your hearing aid from your ear, because these
products may damage it.
These hearing aids are classied as IP68. This means that
they are water and dust resistant and designed to
withstand daily life situations. They can be worn in the
rain but should not be fully submerged in water or used
when taking a shower, swimming or other water activities.
These hearing aids should never be exposed to chlorinated
water, soap, salt water or other liquids with a chemical
content.
If the device has been subject to storage and transport
conditions outside of the recommended use conditions,
wait 15 minutes before starting the device after
recommended environmental conditions are restored.

38 39
Daily
Inspect the earpiece and tube for earwax and moisture
deposit. Clean the surfaces with a lint-free cloth. Never
use cleaning agents such as household detergents, soap,
etc. for cleaning your hearing aid. It is not recommended
to rinse these parts with water, as this could cause
moisture to be trapped in the tube. If you need to clean
your hearing aid intensively, ask your hearing care
professional for advice.
Weekly
Clean the earpiece with a soft, damp cloth or with a
special cleaning cloth for hearing aids. For more in depth
maintenance instructions or for more than basic cleaning,
please see your hearing care professional.
Monthly
Inspect your hearing tube for color changes, hardening, or
cracks. In the case of such changes, the hearing tube has
to be replaced. Please see your hearing care professional.
When you are not using your hearing aid, leave the
battery door open so that any moisture can evaporate.
Make sure that you always completely dry your hearing
aid after use. Store the hearing aid in a safe, dry and clean
place.
Your hearing aid is resistant to water, sweat and dust
under the following conditions:
• The battery door is fully closed. Ensure that no foreign
object such as hair is caught in the battery door when it
is closed.
• After exposure to water, sweat or dust, the hearing aid
is cleaned and dried.
• The hearing aid is used and maintained as described in
this user guide.
Use of your hearing aid around water can restrict air
ow to the batteries causing it to stop working. Should
your hearing aid stop working after coming into
contact with water, refer to the troubleshooting steps
in chapter 22.