Sonova Phonak Terra User manual

Phonak Terra™
Phonak Terra™+
BTE
User Guide
Phonak Terra BTE
Phonak Terra+ BTE

2 3
Your hearing aid
Hearing aid models
cTerra/Terra+ BTE-UP
cTerra/Terra+ BTE-SP
cTerra/Terra+ BTE-M
Earpieces
c
Classic earmold
c
Universal eartip
cDome*
cSlimTip*
Battery size
675
13
312
Wireless hearing aids
Phonak Terra BTE-UP
Phonak Terra+ BTE-UP
Phonak Terra BTE-SP
Phonak Terra+ BTE-SP
Phonak Terra BTE-M
Phonak Terra+ BTE-M
This user guide is valid for: If no box is checked and you do not know the
model of your hearing aid, please ask your hearing
care professional.
* Not compatible with Terra/Terra+ BTE-UP

5
Your hearing aids have been developed by Phonak –
a world leader in hearing solutions based in Zurich,
Switzerland.
These premium products are the result of decades of
research and expertise and are designed with your
well-being in mind. We thank you for making such a great
choice and wish you many years of listening pleasure.
Please read the user guide carefully to make sure that you
understand and get the best out of your device. Training
is not required for handling of this device. A hearing care
professional will help set up this device according to your
individual preferences during the tting consultation.
For more information regarding features, benets, set up,
use, maintenance or repairs of your hearing aid and
accessories, please contact your hearing care professional
or the manufacturer representative. Additional
information can be found in the datasheet of your
product.
Phonak - life is on
www.phonak.com
Contents
Your hearing aid
1. Quick guide 7
2. Parts of the hearing aid 9
Instructions for using the hearing aid
3. Left and right hearing aid markings 11
4. On/O 12
5. Batteries 13
6. Putting on the hearing aid 17
7. Removing the hearing aid 19
8. Multi-function button 21
9. Connectivity overview 22
10. Initial pairing 23
11. Phone calls 26
12. Flight mode 31

6 7
Further information
13. myPhonak and myPhonak Junior apps overview 33
14. Listening in public places 34
15. Environmental conditions 35
16. Care and maintenance 37
17. Exchanging the earpiece 40
18. Exchanging the earwax protection of your SlimTip 43
19. Service and warranty 45
20. Compliance information 47
21. Information and description of symbols 54
22. Troubleshooting 60
23. Important safety information 62
1. Quick guide
Left and right hearing aid markings
Changing batteries
1.
Remove the
sticker from the
new battery and
wait 2 minutes.
2.
Open the battery
door. For tamper-
proof battery
doors refer to
chapter 5.2.
3.
Place battery in
the battery door
with the at side
facing upwards.
Blue marking for
left hearing aid.
Red marking for
right hearing aid.

8 9
2. Parts of the hearing aid
The following pages show the hearing aid model and
compatible earpieces described in this user guide.
You can identify your personal model by:
• Checking “Your hearing aid details” on page 3.
• Comparing your earpiece and your hearing aid with the
following models
Compatible earpieces
On/O
Multi-function button
The button has several functions. It
functions as a volume control and/or a
program change depending on the hearing
aid programming. This is indicated in your
individual “Hearing aid instructions”. If
paired with a Bluetooth® enabled phone, a
short press will accept and a long press will
reject an incoming call.
Flight mode
To enter ight mode, press the lower part
of the button for 7 seconds while closing
the battery door. To exit ight mode, simply
open and close the battery door again.
OOn
Bluetooth® is a registered trademark owned by the Bluetooth® SIG, Inc.
Universal eartipClassic earmold SlimTip*Dome*
* Not compatible with Terra/Terra+ BTE-UP

10 11
3. Left and right hearing aid markings
There is a blue or red marking on the hearing aid to
indicate if it is a left or right hearing aid.
Blue marking for
left hearing aid.
Red marking for
right hearing aid.
Multi-function
button
Tube
Earpiece:
Dome (detachable)
Anchor
Battery door
Terra/Terra+ BTE with dome*
Terra/Terra+ BTE with classic earmold
Multi-function
button
Hook / sound outlet
Classic earmold (detachable)
Battery door
* Dome is not compatible with Terra/Terra+ BTE-UP

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4. On/O
The battery door is also the on/o switch. For tamper-
proof battery doors refer to chapter 5.2.
1.
Closed battery door =
hearing aid is on
2.
Open battery door =
hearing aid is o
When you switch on the hearing aid you may hear a
start-up melody.
5. Batteries
2.
Open the
battery door.
3.
Place battery in
the battery door
with the at side
facing upwards.
1.
Remove the
sticker from
the new battery
and wait
2 minutes.
If it is dicult to close the battery door: check that the
battery is inserted correctly and that the at side is
facing upwards. If the battery is not inserted correctly,
the hearing aid will not work and the battery door can
be damaged. The at side is marked with a “+” symbol
either on the sticker or on the battery.
If the tamper-proof door is mounted continue to read
the important information below and refer to specic
instructions in chapter 5.2 for inserting the battery.
5.1 Insert battery with a standard battery door

14 15
Replacement battery
This hearing aid requires zinc-air batteries. Identify the
correct battery size (675, 312 or 13) by:
• checking “Your hearing aid details” on page 3.
• checking the marking on the inner side of the battery
door.
• checking the following table.
Please ensure that you use the correct type of battery
in your hearing aid (zinc-air). Please also read chapter
23.2 for further information on product safety.
Low power: You will hear two beeps when the battery is
low. You will have approximately 30 minutes to change
the battery (this can vary, depending on the hearing aid
settings and battery). We recommend that you always
have a new battery on hand.
Model
Phonak Terra / Terra+
BTE-UP
BTE-SP
BTE-M
Zinc-air
battery
size
675
13
312
Color
marking on
package
blue
orange
brown
IEC
code
PR44
PR48
PR41
ANSI
code
7003ZD
7000ZD
7002ZD
2.
Use the tool as a lever
to open the battery door
with force in the
direction of the green
arrow.
1.
Place the tip of the tool in
the small hole at the
bottom of the hearing aid.
5.2 Insert battery with a tamper-proof battery door
This hearing aid can be tted with a tamper-proof battery
door.
Opening the battery doors

16 17
6. Putting on the hearing aid
1.
Take the earmold up to your ear
and place the ear canal part into
your ear canal.
6.1 Putting on the hearing aid with
classic earmold
2.
Place the hearing aid behind
your ear.
3.
Insert the upper part of the
earmold into the upper part of
the bowl of your ear.
2.
Place the battery in the
battery door with the at
side facing upwards.
1.
Remove the sticker from
the new battery and wait
for 2 minutes.
Inserting the battery
Closing the battery door
The battery is only secured
when the battery door is
closed correctly. Always
check after closing, that the
battery door cannot be
opened by hand.

18 19
7.1 Removing the hearing aid with classic earmold
7. Removing the hearing aid
1.
Lift the hearing aid above the
upper part of your ear.
2.
Grasp the earmold with your
ngers and gently remove it.
Please try to avoid gripping the tube to remove the
hearing aid.
6.2 Putting on the hearing aid with dome,
SlimTip or universal eartip
1.
Place the hearing aid behind
your ear.
2.
Insert the earpiece into your
ear canal.
3.
If there is an anchor attached to
the earpiece, tuck it into the bowl of
your ear to secure your hearing aid.