Sonova PHONAK Roger Focus II User manual

Roger Focus II
User Manual
Roger Focus II

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Your hearing device & charger details
Hearing device
cRoger Focus II
Charging accessory
cCharger BTE RIC
incl. power supply
and USB cable (< 3 m)
Hearing device
Roger Focus II
Charging accessory
Phonak Charger BTE RIC
2020
2019
This user guide is valid for: The hearing device described in this user guide
contain a built-in and non-removable rechargeable
lithium-ion battery.
Please also read safety information regarding
handling rechargeable hearing device (chapter 19).

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Your hearing device and charger have been developed by
Phonak – the world leader in hearing solutions based in
Zurich, Switzerland.
These premium products are the result of decades of
research and expertise and are designed to keep you
connected to the beauty of sound! We thank you for
making such a great choice and wish you many years of
listening pleasure.
Please read the user guide carefully to make sure that you
understand and get the best out of your hearing device.
For more information about features and benets, simply
contact your hearing care professional.
Phonak - life is on
www.phonak.com
Contents
Your hearing device and charger
1. Quick guide
2. Parts of the hearing device & charger
Using the charger
3. Preparing the charger
4. Charging the hearing device
Using the hearing device
5. Left & right hearing device markings
6. Putting on the hearing device
7. Removing the hearing device
8. Multi-function button with indicator light
9. On/O
10. Connectivity overview
11. Rebooting your hearing device
Further information
12. Operating conditions
13. Care and maintenance
14. Exchanging the earpiece
15. Service and warranty
16. Compliance information
17. Information and description of symbols
18. Troubleshooting
19. Important safety information
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1. Quick guide
Left & right hearing device markings
Charging your hearing device
Blue marking for left
hearing device.
Red marking for right
hearing device.
After placing your hearing device
in the charger, the indicator light
will show the charging state of
the battery until the hearing
device is fully charged. When
fully charged the indicator light
will be constantly on, i.e. solid
green light.
Before using your hearing device for the rst time, it
is recommended to charge it for 3 hours.
Multi-function button with indicator light
The button has several functions.
It functions as an on/o switch, a
volume control and a volume control
lock.
On/O
Firmly press the lower part of the
button for 3 seconds until the indicator
light turns solid green (On) or solid
red (O).

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2. Parts of the hearing device
& charger
The following pictures show the hearing device and
charger accessory described in this user guide.
Charging contacts
SlimTube
Anchor
Earpiece:
Dome (detachable)
Multi-function button with indicator light
Roger Focus II
Charger
USB port to external
power supply
Indicator light for power
Hearing device charging slots
with left/right indicators
USB cable (< 3 m) Power supply

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3. Preparing the charger
a) Plug the larger end of the charging cable into the
power supply.
b)Plug the smaller end into the USB port on the charger.
c) Plug the power supply into a power outlet.
d)The indicator light is green when the charger
is connected to the power supply.
Connecting the power supply
ab
d
c
Power supply specication
Power supply output voltage 5 VDC +/-10%, current 1 A
Charger input voltage 5 VDC +/-10%, current 1 A
USB cable specications 5 V min. 1 A, USB-A to USB-C,
maximum length 3 m
4. Charging the hearing device
Low power: You will hear two beeps when the battery
is low. You will have approximately 60 minutes before
you have to charge the hearing device.
The hearing device must be dry before charging, see
chapter 13.

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4.1 Using the charger
Please refer to chapter 3 for how to set up the charger.
1.
Insert the hearing device into the
charging slots. The hearing device
will automatically be muted when
inserted into the charger.
2.
The indicator light will show the
charging state of the battery until
the hearing device is fully
charged. When fully charged the
indicator light will be solid green.
The charging process will automatically stop when
the batteries are fully charged, so the hearing device can
be safely left in the charger. It can take up to 3 hours to
charge the hearing device. The charger can be closed
while charging.
Charging times
Indicator light Charging state Approx. charging times
0 – 10%
11 – 80%
30 min (30%)
60 min (50%)
90 min (80%)
81 – 99%
100% 3 h

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3.
Remove the hearing device from
the charger by
1. pulling the hearing device gently
toward yourself and
2. lifting it out of the charger.
2
1
Do not hold the SlimTube to remove the hearing
device from the charger as this can damage the
SlimTube.
When the charger is connected to the power supply,
the hearing device switches on automatically when
removed from the charger. The indicator light starts
blinking.
The solid green light for 3 seconds indicates that the
hearing device is ready.
If you unplug the charger while the hearing device is
charging inside, please make sure to turn o the hearing
device to prevent discharge.
Turn o your hearing device before inserting it in the
disconnected charger to store it.
5. Left & right hearing device
markings
There is a red or blue marking on the back of the hearing
device. This will tell you if it is a left or a right hearing
device.
Blue marking for left
hearing device.
Red marking for right
hearing device.

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6. Putting on the hearing device
1.
Place the hearing device behind
your ear.
2.
Insert the earpiece into your
ear canal.
3.
If there is an anchor attached to
the earpiece, tuck it into the bowl of
your ear to secure your hearing
device.
7. Removing the hearing device
Pull on the bend of the
SlimTube and remove the
hearing device from behind the
ear.

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8. Multi-function button with
indicator light
It functions as an on/o switch, and a
volume control. Increase the volume with a
short press on the upper part of the button.
Decrease the volume with a short press on
the bottom part of the button.
To lock the button, press the upper part of
the button for 5 secs.
To unlock the button, press the upper part
of the button for 5 secs.
The multi-function button has several functions.
Indicator light
Parents and caregivers of infants and young children can
easily be informed about the hearing device status with
the indicator light. The indicator light is integrated in the
multi-function button and shows the status of the hearing
device as long as it is powered on and charged.
Status hearing device** Indicator light pattern
cLocking multi-function
button
Double blink
cUnlocking multi-function
button
Single blink
cLow battery * Continuous red blink
cVolume level change (either
initiated by a remote control
or by the multi-function
button)
Single blink per
volume change
cMid-volume Solid green
cRoger microphone connecting
the device
Single blink
cVolume max or Volume min
reached
Double blink
* Low battery alert is initiated approx. 60 minutes before the battery
needs to be charged.
** Consult the quick guide delivered with the hearing device for
information regarding beep notications and using the
Phonak remote control.

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9. On/O
Switch on hearing device
The hearing device switches on
automatically when removed from
the charger connected to the power
supply.
If the charger is not connected to
the power supply, rmly press and hold the lower part of
the button for 3 seconds until the indicator light blinks
green. The solid green light for 3 seconds indicates that
the hearing device is ready.
Switch o hearing device
Press and hold the lower part of the button for 3 seconds
until the solid red light indicates the hearing device is o.
Blinking green Hearing device is switching on
Solid red for 3 seconds Hearing device is switching o
When you switch on the hearing device you might
hear a start-up melody.
The illustration below shows connectivity to Roger
microphones for your hearing device.
10. Connectivity overview
Roger microphone

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11. Rebooting your hearing device
Use this technique if your hearing device is in an error
state. This will not remove or delete any settings.
1.
Press the lower part of the button for at least
15 seconds. It does not matter if the hearing device is
switched on or o before you start pressing the button.
There is no light or acoustic notication at the end of the
15 seconds.
2.
Place the hearing device in the power-connected charger
and wait until the indicator light blinks green. This can
take up to 30 seconds. The hearing device is now ready to
use.
12. Operating conditions
The product is designed such that it functions without
problems or restrictions if used as intended, unless
otherwise noted in this user guide.
Please ensure to charge the hearing device within
operating temperature range: +5° to +40° Celsius
(41° to 104° Fahrenheit), atmospheric pressure range:
500 hPa to 1060 hPa and humidity 0% to 85% (non
condensing).
Roger Focus II is classied IP68 (depth of 1 meter for
60 minutes) and designed to be used in all daily life
situations. Therefore you do not have to worry about
exposing the hearing device to light rain or sweat.
However, Roger Focus II is not intended to be used in
water activities that includes chlorinated water, soap, salt
water or other liquids with a chemical content.

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13. Care and maintenance
Diligent and routine care of your hearing device and
charger contribute to outstanding performance and a long
service life. To ensure a long service life, Sonova AG
provides a minimum of a ve year service period after
phase out of the respective hearing device.
Please use the following regarding product safety, see
chapter 19.
General information
Before using hair spray or applying cosmetics, you should
remove your hearing device from your ear, because these
products may damage it.
Your hearing device is resistant to water, sweat and dust
under the following conditions:
• After exposure to water, sweat or dust, the hearing
device is cleaned and dried.
• The hearing device is used and maintained as described
in this user guide.
Always make sure that the hearing device and charger
are dry and clean.
Daily
Hearing device: Inspect the earpiece for earwax and
moisture deposits. Clean the surfaces with a lint-free
cloth. Never use cleaning agents such as household
detergents, soap, etc. for cleaning your hearing device. It
is not recommended to rinse with water. If you need to
clean your hearing device intensively, ask your hearing
care professional for advice.
Charger: Make sure that charger slots are clean.
Never use cleaning agents such as household detergents,
soap, etc. for cleaning your charger.
Weekly
Hearing device: Clean the earpiece with a soft, damp
cloth or with a special cleaning cloth for hearing device.
For more in-depth maintenance instructions or for more
than basic cleaning, please see your hearing care
professional. Clean the charging contacts on the hearing
device with a soft, damp cloth.
Charger: Remove dust or dirt from the charger slots.
Always make sure that the charger is disconnected
from the power mains before cleaning.

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14. Exchanging the earpiece
Your hearing device is tted with a SlimTube and earpiece.
Please check the earpiece regularly and exchange or clean
it if it looks dirty or if the hearing device volume or sound
quality is reduced. If a dome is used, it should be
exchanged every 3 months.
1.
Remove the earpiece from the
SlimTube by holding the SlimTube
in one hand and the earpiece in
the other.
14.1 Removing the earpiece from the SlimTube
2.
Gently pull on the earpiece
to remove.
3.
Clean the SlimTube with a
lint-free cloth.

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1.
Hold the SlimTube in one hand
and the earpiece in the other.
14.2 Attaching the earpiece to the SlimTube
2.
Slide the earpiece over the
sound outlet.
3.
The SlimTube and the earpiece
should t perfectly together.

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15. Service and warranty
Local warranty
Please ask the hearing care professional where you
purchased your hearing device and charger about
the terms of the local warranty.
International warranty
Sonova AG oers a one year limited international
warranty, valid from the date of purchase. This
limited warranty covers manufacturing and material
defects in the hearing device and charger
respectively, but not accessories such as SlimTubes,
earpieces, external receivers. The warranty only
comes into force if a proof of purchase is shown.
The international warranty does not aect any legal
rights that you might have under applicable national
legislation governing sale of consumer goods.
Warranty limitation
This warranty does not cover damage from improper
handling or care, exposure to chemicals or undue stress.
Damage caused by third parties or non-authorized service
centers renders the warranty null and void. This warranty
does not include any services performed by a hearing care
professional in their office.
Serial numbers
Hearing device left side:
Hearing device right side:
Charger BTE RIC:
Date of purchase:
Authorized hearing care professional (stamp/signature):

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Europe:
Declaration of Conformity for the hearing device
Hereby Sonova AG declares that this product meets the
requirements of the Medical Devices Directive 93/42/EEC
as well as the Radio Equipment Directive 2014/53/EU.
The full text of the EU Declaration of Conformity can be
obtained from the manufacturer or the local Phonak
representative whose address can be taken from the list
on www.phonak.com/us/en/certicates
(Phonak worldwide locations).
Australia/New Zealand:
Indicates a device’s compliance with applicable
Radio Spectrum Management’s (RSM) and
Australian Communications and Media Authority
(ACMA) regulatory arrangements for the legal sale
in New Zealand and Australia.
The compliance label R-NZ is for radio products
supplied in the New Zealand market under
conformity level A1.
16. Compliance information
The hearing device listed on page 2 is certied under:
USA FCC ID: KWC-BSR
Canada IC: 2262A-BSR

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Notice 1:
This device complies with Part 15 of the FCC Rules and
with RSS-210 of Industry Canada. Operation is subject to
the following two conditions:
1) this device may not cause harmful interference, and
2) this device must accept any interference received,
including interference that may cause undesired operation.
Notice 2:
Changes or modications made to this device not
expressly approved by Sonova AG may void the FCC
authorization to operate this device.
Notice 3:
This device has been tested and found to comply with
the limits for a Class B digital device, pursuant to Part 15
of the FCC Rules and ICES-003 of Industry Canada.
These limits are designed to provide reasonable protection
against harmful interference in a residential installation.
This device generates, uses and can radiate radio
frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful
interference to radio communications. However, there is
no guarantee that interference will not occur in a
particular installation. If this device does cause harmful
interference to radio or television reception, which can be
determined by turning the equipment o and on, the user
is encouraged to try to correct the interference by one or
more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the device
and receiver.
• Connect the device into an outlet on a circuit
dierent from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV
technician for help.

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Notice 4:
Japanese Radio Law and Japanese
Telecommunications Business Law Compliance
This device is granted pursuant to the Japanese Radio Law
(電波法) and the Japanese Telecommunications Business
Law (電気通信事業法). This device should not be modied
(otherwise the granted designation number will become
invalid).
R
T
005-102109
A19-0087005
Antenna type
Operation frequency
Modulation
Radiated power
Bluetooth®
Range
Bluetooth
Proles supported
Resonant loop antenna
2.4 GHz – 2.48 GHz
GFSK, Pi/4 DPSK, GMSK
< 1 mW
~1m
4.2 Dual-Mode
LE (low energy)
Radio information of your hearing device

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Compliance with emission and immunity standards
Emission standards EN 60601–1-2:2015
IEC 60601–1-2:2014
EN 55011:2009+A1
CISPR11:2009/AMD1:2010
CISPR22:1997
CISPR32:2012
ISO 7637-2:2011
CISPR25:2016
EN 55025:2017
Immunity standards EN 60601-1-2:2015
IEC 60601-1-2:2014
EN 61000-4-2:2009
IEC 61000-4-2:2008
EN 61000-4-3:2006+A1+A2
IEC 61000-4-3:2006+A1+A2
EN 61000-4-4:2012
IEC 61000-4-4:2012
EN 61000-4-5:2014
IEC 61000-4-5:2014
EN 61000-4-6:2014
IEC 61000-4-6:2013
EN 61000-4-8:2010
IEC 61000-4-8:2009
EN 61000-4-11:2004
IEC 61000-4-11:2004
IEC 60601-1 (§ 4.10.2):2005
ISO 7637-2:2011