Sonova Phonak Virto M User manual

Phonak VirtoTM M
User Guide
Phonak Virto M-312/312 NW O/Titanium/10 NW O

3
Wireless models
Phonak Virto M90-312
Phonak Virto M70-312
Phonak Virto M50-312
Phonak Virto M30-312
CE mark applied
2019
2019
2019
2019
This user guide is valid for:
Non wireless models
Phonak Virto M90-312 NW O
Phonak Virto M70-312 NW O
Phonak Virto M50-312 NW O
Phonak Virto M30-312 NW O
Phonak Virto M90-Titanium
Phonak Virto M70-Titanium
Phonak Virto M90-10 NW O
Phonak Virto M70-10 NW O
Phonak Virto M50-10 NW O
Phonak Virto M30-10 NW O
CE mark applied
2019
2019
2019
2019
2019
2019
2019
2019
2019
2019

4 5
Your hearing aids have been developed by
Phonak – the world leader in hearing solutions based
in Zurich, Switzerland.
These premium products are the result of decades of
research and expertise and are designed to keep you
connected to the beauty of sound! We thank you for
making such a great choice and wish you many years
of listening pleasure.
Please read the user guide carefully to make sure that
you understand and get the best out of your hearing aids.
For more information about features and benets, simply
contact your hearing care professional.
Phonak – life is on
www.phonak.com
If no box is checked and you do not know the
model of your hearing aid, please ask your hearing
care professional.
Your Virto M-312 hearing aids operate between
2.4 GHz–2.48 GHz frequency range. When ying
please check if ight operator requires devices to
be switched into ight mode, see chapter 14.
Your hearing aid details
Model
cPhonak Virto M-312
cPhonak Virto M-312 NW O
cPhonak Virto M-Titanium
cPhonak Virto M-10 NW O
Battery size
312
312
10
10

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Contents
Your hearing aid
1. Quick guide
2. Parts of the hearing aid
Using the hearing aid
3. Left and right hearing aid markings
4. On/O
5. Batteries
6. Putting on the hearing aid
7. Removing the hearing aid
8. Push button
9. Volume control
10. Adjusting Virto M-Titanium or Virto M-10 NW O
with Phonak MiniControl
11. Connectivity overview Virto M-312
12. Initial pairing Virto M-312
13. Phone calls Virto M-312
14. Flight mode Virto M-312
15. Join our hearing loss community!
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10
12
13
14
16
17
19
20
21
23
24
27
31
33
Further Information
16. Care and maintenance
17. Service and warranty
18. Compliance information
19. Information and description of symbols
20. Troubleshooting
21. Important safety information
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36
38
44
48
50

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1. Quick guide
Left and right hearing aid markings
Changing batteries
Blue marking for left
hearing aid.
Red marking for right
hearing aid.
1.
Remove the
sticker from the
new battery
and wait two
minutes.
Left Right
2.
Open the
battery door.
3.
Place battery in the
battery door with the
“+” symbol facing
upwards.
On/O
Flight mode Virto M-312
Push button
Volume control
Models with this option only:
The push button on your hearing aid can
have various functions.
Models with this option only:
To increase the volume, turn the volume
control forwards. To decrease the volume,
turn the volume control backwards.
OOn
To enter ight mode press the push
button for 7 seconds while closing the
battery door. To exit ight mode, simply
open and close the battery door again.

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2. Parts of the hearing aid
The following pictures show the models described in this
user guide. You can identify your personal model by:
• Checking “Your hearing aid details” on page 5.
• Or comparing your hearing aid with the following
shown models. Pay attention to the shape of the
hearing aid and if a volume control is present.
Virto M-312
Battery door
Custom
made shell
Push button
Sound outlet / wax protection system
Volume control
(optional)
Battery door
Virto M-312 NW O
Sound outlet / wax protection system
Custom made shell
Virto M-Titanium and Virto M-10 NW O
Custom made shell
Push button
(optional)
Removal handle
Sound outlet / wax protection system
Battery door

12 13
3. Left and right hearing
aid markings
There is a red or blue marking to tell you if it is a left or a
right hearing aid. The color mark is located on the battery
door, on the shell (text printed in red or blue) or shell is
colored red or blue.
Blue marking for left hearing aid.
Red marking for right hearing aid.
4. On/O
The battery door is also the on/o switch.
1.
Closed battery door =
hearing aid is on
2.
Opened battery door =
hearing aid is o
When you switch on the hearing aid you may hear a
start-up melody.

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5. Batteries
1.
Remove the
sticker from the
new battery
and wait two
minutes.
2.
Open the
battery door.
3.
Place battery in the
battery door with the
“+” symbol facing
upwards.
Low power: You will hear two beeps when the battery
is low. You will have approximately 30 minutes to
change the battery (this can vary, depending on the
hearing aid settings and battery). We recommend that
you always have a new battery on hand.
Model
Phonak Virto
M-312
M-312 NW O
M-Titanium
M-10 NW O
Zinc air
battery
size
312
312
10
10
Color
marking on
package
brown
brown
yellow
yellow
IEC
code
PR41
PR41
PR70
PR70
ANSI
code
7002ZD
7002ZD
7005ZD
7005ZD
Replacement battery
This hearing aid requires zinc-air batteries. Identify the
correct battery size (312 or 10) by:
• Checking “Your hearing aid details” on page 5.
• Checking the marking on the inner side of the
battery door.
• Checking the following table.
If it is dicult to close the battery door: Check that
the battery is inserted correctly and the “+” symbol is
facing upwards. If the battery is not inserted
correctly, the hearing aid will not work and the
battery door can be damaged.
Please ensure you use the correct type of battery in
your hearing aids (zinc-air). Please also read chapter
21.2 for further information on product safety.

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6. Putting on the hearing aid
(all models)
1.
Take your hearing aid up
to your ear and place the
ear canal part into your
ear canal.
7. Removing the hearing aid
7.1 Removing the hearing aid with a removal handle
1.
Hold the removal handle
and carefully pull the
hearing aid up and out of
the ear.

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1.
Put your thumb behind your lobe
and gently press your ear
upward to push the hearing aid
out of the canal. In order to help
it along, make chewing
movements with your jaw.
2.
Grasp the protruding hearing aid
and remove it.
7.2 Removing the hearing aid without a
removal handle
8. Push button
Models with this
option only:
The push button on your hearing
aid can have various functions or
is not active. This depends on the
programming of the hearing aid,
which is indicated in your
individual “Hearing aid
instructions”. Please ask your
hearing care professional for this
printout.
Virto M-312:
If your hearing aid is paired with
a Bluetooth® enabled phone, a
short press on the push button
will accept an incoming call and a
long press will reject an incoming
call – refer to chapter 13.

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9. Volume control
Models with this
option only:
To increase the volume,
turn the volume control
forwards (towards nose).
To decrease the volume,
turn the volume control
backwards (towards back
of head). The volume
control can be disabled
by the hearing
care professional.
10. Adjusting Virto M-Titanium
or Virto M-10 NW O with
Phonak MiniControl
The MiniControl contains a magnet that functions like a
remote control to change the settings of your
Virto M-Titanium or Virto M-10 NW O.
Your Virto M-Titanium or Virto M-10 NW O in combination
with MiniControl can have various functions or can
remain inactive. This depends on your individual settings,
which are indicated in your individual “Hearing aid
instructions”. Please ask your hearing care professional
for this print out.
To use the MiniControl,
unscrew the magnet from the
keychain housing and hold it
inside the ear canal without
touching the hearing aid.
MiniControl magnet
Keychain housing

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While the hearing aid is on,
hold the magnet inside the ear
canal without touching the
hearing aid. Promtly remove
the magnet as soon as your
Virto M-Titanium or
Virto M-10 NW O is in
the desired program or the
volume is ideal for you.
If you use a medical device like a pacemaker or ICD
device (implantable cardioverter debrillator), please
read the specic user guide to clarify possible impact
of magnetic elds to your medical device.
Do not place the MiniControl (neither open nor
closed) in your breast pocket. Keep a distance of at
least 15 cm (6 inches) between the MiniControl and
any medical device.
11. Connectivity overview
Virto M-312
The illustration below shows the connectivity options
available for your hearing aid.
* The TV Connector can be connected to any audio source such as a TV, PC or hi- system.
** Roger wireless microphones can be connected to your hearing aids as well.
Cell phone
TV Connector connected to TV*
Roger**

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12.1 Initial pairing to Bluetooth® enabled device
It is only necessary to perform the pairing procedure
once with each device featuring Bluetooth wireless
technology. After the initial pairing, your hearing aids
will connect automatically to the device. This can
take up to 2 minutes.
1.
On your device (e.g. a phone), ensure that Bluetooth
wireless technology is enabled and search for Bluetooth
enabled devices in the connectivity setting menu.
12. Initial pairing Virto M-312
2.
Switch on both hearing aids.
You now have 3 minutes to
pair your hearing aids with
your device.
3.
Select the hearing aid in the list of Bluetooth enabled
devices. This will pair both hearing aids simultaneously.
A beep conrms successful pairing.
For more information about pairing instructions for
Bluetooth wireless technology, specic to some of the
most popular phone manufacturers, go to:
https://marvel-support.phonak.com

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12.2 Connecting to the device
After your hearing aids have been paired to your device,
they will automatically connect again when switched on.
The connection will be maintained as long as the
device remains ON and within range.
Your hearing aids can be paired to up to two devices.
Your hearing aids can be connected to one device
at a time.
13. Phone calls Virto M-312
Your hearing aids connect directly with Bluetooth®
enabled phones. When paired and connected to your
phone, you will hear the caller’s voice directly in your
hearing aids. Your hearing aids pick up your voice
through their own microphones.
Caller’s voice
Your voice
Bluetooth® is a registered trademark owned by the Bluetooth SIG, Inc.

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13.1 Making a call
Enter the phone number and press the dial button.
You will hear the ring tone through your hearing aids.
Your hearing aids pick up your voice through their own
microphones.
13.2 Accepting a call
When receiving a call, a calling notication will be heard
in the hearing aids.
The call can be accepted by a short press on the push
button on the hearing aid (less than 2 seconds) or directly
on your phone.
short press
< 2 sec
13.3 Ending a call
A call can be ended by a long press on the push button on
the hearing aid (more than 2 seconds) or directly on your
phone.
long press
> 2 sec

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13.4 Rejecting a call
An incoming call can be rejected by a long press on
the push button on the hearing aid (more than 2 seconds)
or directly on your phone.
long press
> 2 sec
14. Flight mode Virto M-312
Your hearing aids operate between 2.4 GHz–2.48 GHz
frequency range. When ying some operators require all
devices to be switched into ight mode. Entering ight
mode will not disable normal hearing aid functionality,
only the Bluetooth connectivity functions.
14.1 Enter ight mode
To disable the wireless function and
enter ight mode in each hearing aid:
1.
Open battery door.
2.
Hold down the push button on the
hearing aid for 7 seconds while closing
the battery door.
In ight mode, your hearing aid cannot connect directly to
your phone.

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14.2 Exit ight mode
To enable the wireless function and exit ight mode in
each hearing aid:
1.
Open battery door.
2.
Close the battery door again.
15. Join our hearing loss
community!
On HearingLikeMe.com you will nd:
• Living with Hearing Loss
A set of interesting articles on how to live with
hearing loss.
• Forum
A forum to meet and engage with a growing number of
people who face the same challenges.
• Blog
A blog to keep up-to-date with the latest news on
anything hearing.

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16. Care and maintenance
Diligent and routine care of your hearing aid contributes
to outstanding performance and a long service life. To
ensure a long service life, Sonova AG provides a minimum
of a ve year service period after phase out of the
respective hearing aid.
Please use the following specications as a guideline.
For further information regarding product safety, see
chapter 21.2.
General information
Before using hair spray or applying cosmetics, you should
remove your hearing aid from your ear, because these
products may damage it.
Daily
Daily cleaning and the use of a drying system is highly
recommended. C&C line from Phonak is a complete set of
cleaning products. Your hearing care professional will be
glad to advise you. Never use household cleaning products
(washing powder, soap, etc.) to clean your hearing aids.
If your hearing aid is performing weakly or fails to
operate, clean or replace the wax guard system. If your
hearing aid fails to operate after you have correctly
cleaned or replaced your wax protection system and
inserted new batteries, contact your hearing care
professional for advice.
Weekly
For more in depth maintenance instructions or for
more than basic cleaning, please see your hearing
care professional.

36 37
17. Service and warranty
Local warranty
Please ask the hearing care professional where you
purchased your hearing aid about the terms of the
local warranty.
International warranty
Sonova AG oers a one year limited international
warranty, valid starting from the date of purchase.
This limited warranty covers manufacturing and material
defects in the hearing aid itself, but not accessories
such as batteries, tubes, earmolds and external receivers.
The warranty only comes into force if a proof of
purchase is shown.
The international warranty does not aect any legal rights
that you might have under applicable national legislation
governing sale of consumer goods.
Warranty limitation
This warranty does not cover damage from improper
handling or care, exposure to chemicals or undue stress.
Damage caused by third parties or non-authorized service
centers renders the warranty null and void. This warranty
does not include any services performed by a hearing care
professional in their oce.
Serial number
(left side):
Serial number
(right side):
Date of purchase:
Authorized hearing care
professional (stamp/signature):

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Europe:
Declaration of Conformity
Hereby Sonova AG declares that this product meets the
requirements of the Medical Devices Directive 93/42/EEC
as well as the Radio Equipment Directive 2014/53/EU. The
full text of the EU Declaration of Conformity can be
obtained from the manufacturer or the local Phonak
representative whose address can be taken from the list
on www.phonak.com/us/en/certicates (Phonak worldwide
locations).
18. Compliance information
Australia/New Zealand:
Indicates a device’s compliance with applicable
Radio Spectrum Management’s (RSM) and
Australian Communications and Media Authority
(ACMA) regulatory arrangements for the legal sale
in New Zealand and Australia.
The compliance label R-NZ is for radio products
supplied in the New Zealand market under
conformity level A1.
The wireless models listed on page 2 are
certied under:
Phonak Virto M-312, models M / P / SP / UP
USA FCC ID: KWC-IND
Canada IC: 2262A-IND