Sony Xperia XZ1 Installation guide

SOV36
BasicManual
Preface
Thank you for buying "Xperia
™
XZ1" (simply called the "product"
from here on).
Before using the product, read "Basic Manual" (this manual) and
"Setting Guide" for proper handling.
Packaged items
Before your start using the product, make sure that you have all
the following packaged with the product.
❖Information
•Purchase a specified charger (sold separately).
•The battery is built into the product.
•Illustrations used in this manual are just images for explanations.
They may be different from actual ones.
•Xperia™XZ1 •Sony Mobile TV antenna
cable 02 (02SOHSA)
•取扱説明書 (Basic Manual)
(Japanese)
•ご利用にあたっての注意事項
(Cautions on using the
product) (Japanese)
•設定ガイド (Setting Guide)
(Japanese)
The following items are not included in the package.
•microSD memory card
•AC adapter
•Earphones
•Desktop holder
•USB Type-C™cable
About Operating Instructions
You can check the instruction manuals of this product on the
webpage.
■"Setting Guide"/"Basic Manual" (this manual)
Handles only basic operations for main features.
■Online Manual (Japanese)
Check "Online Manual" (Japanese) which describes detail
explanations on various functions on the au homepage.
https://www.au.com/online-manual/sov36
In the product, operate as follows to check "Online Manual".
From the Home screen, [ ]  [ お客さまサポート (Customer
support)]
 [Online Manual] (Japanese)
■"取扱説明書 (Full Instruction Manual)"
(Japanese)
For detailed descriptions on various functions, refer to the " 取扱説
明書（詳細版）
(Full Instruction Manual)" (Japanese) available on
the au homepage.
https://www.au.com/support/service/mobile/guide/manual/
■ For Those Requiring an English Instruction Manual
You can download the English version of the instruction manual
from the au homepage.
Download URL:
https://www.au.com/english/support/manual/
Regarding notations used in this document
•In this manual, keys (key icons) are represented by
simplified illustrations such as , , , O, k.
Please be forewarned.
•Operations of tapping menu items/icons/buttons on the
screen etc. are indicated as [(name of the item etc.)].
•In this manual, screens and operations for the product with
au Nano IC Card 04 attached are described.
•Screen illustrations shown in this manual may look different
from the actual screens. In some cases, minor details or a
part of screen may be omitted.
•In this manual, screen displays for the product color "Black"
are described as examples.
•In this manual, operations in portrait view are described as a
standard. In horizontal view, menu items, icons, buttons on
the screen, etc. may differ.
•
In this manual, "au Nano IC Card 04" is abbreviated as "au IC card".
•In this manual, "microSD™memory card (commercially
available)", "microSDHC™memory card (commercially
available)" and "microSDXC™memory card (commercially
available)" are abbreviated as "microSD memory card".
•
All of the indicated amounts exclude tax unless otherwise specified.
• Company names and product names referred to in this manual
are trademarks or registered trademarks of respective
companies. The
TM and ® marks may be omitted in this manual.
•"The Company" as appears in the manual refers to the
following companies:
Sold by: KDDI CORPORATION, OKINAWA CELLULAR
TELEPHONE COMPANY
Manufactured by: Sony Mobile Communications Inc.
Getting Ready
Names and functions of parts
aHeadset connection
terminal
bSecond microphone*1:
Reduces noise so that an
opposite party can easily
hear your voice.
cNotification LED
dFront camera
eEarpiece/Speaker
fProximity/Light sensor:
Switches touch panel on
and off to prevent from
erroneous operation
during a call/Auto-control
for display brightness.
gDisplay (Touch panel)
hSpeaker
iMicrophone
jUSB Type-C connection
terminal
kVolume key/Zoom key
lOPower key/Screen
lock key/Fingerprint sensor
mkCamera key
nCamera lens
oRGBC-IR sensor:
Detects element of
lighting source of
shooting environment
to adjust white
balance automatically
when shooting.
pFlash/Photo light
qmark
rGPS/Built-in antenna*2
s Wi-Fi
®
/Built-in antenna
*2
tLaser AF sensor:
Detects distance from
an object when shooting
to focus the camera on
automatically.
uExterior case*3
vBuilt-in antenna*2
wWi-Fi®/Bluetooth®antenna*2
xNameplate*4
yau IC card
zmicroSD memory card/au IC card slot
*1 Do not jab with a sharp object such as a needle. Doing so may
cause a malfunction.
*2 The antenna is built in. Covering around the antenna by the
hand may affect the quality of call/communication.
*3 The exterior case is not removable. Removing forcibly might
cause damage or a malfunction. Also, battery is built into the
main unit and not removable by customers.
*4 A sticker with CE mark, FCC ID, IMEI information, etc. printed is
attached. Do not remove the sticker or nameplate.
dcef
k
l
m
ab
g
h
ij
z
onqrp
s
t
u
v
y
x
w
au IC card
Your phone number etc. is recorded
in au IC card.
The product is compatible with au
Nano IC Card 04.
Attaching/removing au IC card
Before attaching/removing au IC card, make sure to turn off the
product.
■Attaching au IC card
1Put your fingertip (nail) into the groove of the microSD
memory card/au IC card slot and pull out the cover
2Pull out the microSD memory card tray straight from
the main unit to remove
3Put your fingertip (nail) on the projection of the au IC
card tray and pull it out straight to remove the tray from
the main unit
4Set au IC card into the au IC card tray with IC (metal)
part facing up
Pay attention to the orientation of notch.
Surely set au IC card into the tray not to come off.
5Keep the product horizontal, insert the au IC card tray
with the card into the main unit, and then push it into
the end
Pay attention to the orientation of the tray and the main unit.
6Insert and push the microSD memory card tray straight
into the main unit
Pay attention to the orientation of the tray and the main unit.
7Firmly press the microSD memory card tray to the end
and check that there is no gap between the main unit
and the cover
■Removing au IC card
1Put your fingertip (nail) into the groove of the microSD
memory card/au IC card slot and pull out the cover
2Pull out the microSD memory card tray straight from
the main unit to remove
3Put your fingertip (nail) on the projection of the au IC
card tray and pull it out straight to remove the tray from
the main unit
4Remove au IC card from the au IC card tray, insert and
push the tray straight into the main unit
Pay attention to the orientation of the tray and the main unit.
5Insert and push the microSD memory card tray straight
into the main unit
Pay attention to the orientation of the tray and the main unit.
6 Firmly press the microSD memory card tray to the end and
check that there is no gap between the main unit and the cover
❖Information
•Note the following points, otherwise handling au IC card
may cause malfunction or damage.
•Do not touch the IC (metal) part of au IC card.
•Insert in the correct direction.
•Do not use force to attach or remove.
•The error message appears when au IC card is not set
properly or there is a malfunction in au IC card.
•Do not lose au IC card after removed.
•Do not insert au IC card with conversion adapter attached.
Doing so may cause a malfunction.
Attaching/Removing a microSD memory card
■Attaching a microSD memory card
1Put your fingertip (nail) into the groove of the microSD
memory card/au IC card slot and pull out the cover
2Pull out the microSD memory card tray straight from
the main unit to remove
3Set a microSD memory card into the microSD memory
card tray with the terminal facing up
Surely set a microSD memory card into the tray not to come off.
4Keep the product horizontal, insert the microSD
memory card tray with the card into the main unit, and
then push it into the end
Pay attention to orientation of the tray and the main unit.
5Firmly press the microSD memory card tray to the end
and check that there is no gap between the main unit
and the cover
appears in the status bar and writing to microSD
memory card is available.
❖Information
•Do not touch the terminal of the microSD memory card.
• Insert a microSD memory card in the appropriate direction.
Inserting a microSD memory card forcefully into the slot could
result in failure to remove the microSD memory card or damage.
■Removing a microSD memory card
1From the Home screen, [ ][Settings][Storage]
[ ] of "SD card"
microSD memory card is unmounted.
2Put your fingertip (nail) into the groove of the microSD
memory card/au IC card slot and pull out the cover
3Pull out the microSD memory card tray straight from
the main unit to remove
4Remove the microSD memory card from the microSD
memory card tray, insert and push the tray straight into
the main unit
Pay attention to the orientation of the tray and the main unit.
5Firmly press the microSD memory card tray to the end
and check that there is no gap between the main unit
and the cover
Charging
When you purchase your product, the internal battery is not fully
charged. Charge the battery before use.
❖Information
•When charging starts, the Notification LED lights according
to the charging state. To check the battery level, see the
status bar in the top of the Home screen, or from the Home
screen, [ ][Settings][System][About phone]
[Status] and see "Battery level".
•If you start charging with the product turned off, a screen
indicating the charging status launches but operations are
not available. Thus, do not charge the product in a place
where the use is prohibited.
•It may take longer to complete for charging with a PC or
while using the camera function.
IC (metal) part
Front Back
au Nano IC Card 04
Cover
Groove
microSD memory
card tray
Projection
au IC card tray
IC
Notch
au IC card tray
au IC card tray
microSD memory
card tray
Terminal of microSD
memory card
microSD memory
card tray
microSD memory
card tray
■Charging with the AC Adapter
Charging with connecting TypeC Common AC Adapter 02 (sold
separately) is explained.
1Insert the power plug of TypeC Common AC Adapter 02
(sold separately) into an outlet
2Inset the USB Type-C plug of TypeC Common AC
Adapter 02 (sold separately) into the USB Type-C
connection terminal of the product straight
When charging is started with the product powered on, the
start sound for charging sounds and the Notification LED of
the product lights.
3When charging is complete, remove the USB Type-C
plug of TypeC Common AC Adapter 02 (sold separately)
from the product
4Remove the power plug of TypeC Common AC Adapter
02 (sold separately) from the outlet
Turning on (Initial settings)
Turning the power on
1O(over 1 sec.)
The product vibrates and after a while the lock screen appears.
When "ようこそ (Welcome)" appears after the product is
powered on, follow the onscreen instructions to set the
initial settings.
2Swipe (flick) the screen up or left
Alternatively, touch Oto unlock the screen lock.
■Turning the power off
1O(over 1 sec.)
2[Power off]
❖Information
•To restart the product in safe mode (start with almost default
state), O(over 1 sec.)Long-touch "Power off".
■Force-quitting
1Press and hold Oand the upper part of the volume
key at the same time for approximately eight seconds,
and release your fingers after the product vibrates three
times consecutively
Initial settings
When " ようこそ (Welcome)" appears after the product is powered
on, tap "
日本語 (Japanese)" and select "English"  "United States"
 Follow the onscreen instructions to set functions and services.
For details on the initial settings, refer to "Setting Guide".
Setting Screen lock
When the screen lock is set, the backlight turns off to avoid the
keys and touch panel from false operations.
When the specified time elapses, the product's screen backlight
turns off automatically and screen lock is activated.
1While the screen is displayed, O
■Unlocking screen lock
The lock screen appears when turning the power on or the
screen backlight on by pressing
O .
1On the lock screen, swipe (flick) the screen up or left
Alternatively, while the lock screen is displayed, touch
Oto unlock.
❖Information
•In the lock screen, swipe (flick) " " or " " to use Google
Assistant or Camera.
Basic Operation
Key icons
The operations for , , at the bottom of screen are as
follows.
Using the touch panel
The display of the product is a touch panel operated by touching
it with your finger.
■Tap/Double-tap
Tap: Gently touch the screen and then immediately release your
finger. Double-tap: Touch the same position twice.
■Long-touch
Keep touching an item with your finger.
■Slide
While your finger is gently touching the screen, trace it to the
desired direction to move over.
■Swipe (flick)
Operate the screen by quickly moving (flicking) your finger up/
down/left/right.
■Pinch
Touch the screen with two fingers and widen (pinch-out) or
narrow (pinch-in) the fingers' distance.
■Drag
Keep touching an item or icon, trace it to the desired direction to move.
Home screen
Home screen consists of multiple pages. Tap " " to return to the
Home screen anytime.
aGoogle Search
bWidgets
cShortcuts (Apps)
Long-touch it to display the
shortcut menu. You can perform
the specified operation or
check the app information.
When is displayed, tap it to
add an operation shortcut to the
Home screen.
dCurrent position
Indicates the number of pages
of the Home screen and current
position. Swipe (flick) the Home screen left or right to switch
pages.
eDock
Shortcuts(apps) or folder can be located. They are always
displayed even when the page of the Home screen is switched.
fWallpapers
gFolders (Google, 基本機能 (Basic functions))
hApps key
Tap to display the Apps screen.
❖Information
•When an app has notification, a dot or number may appear
on the shortcut (apps) or folder.
Using the Home screen
You can change wallpaper or theme of the Home screen, or add
shortcuts of contacts etc., widgets on the Home screen.
1Long-touch an area of the Home screen where no icons
are displayed
■Adding a folder
1From the Home screen, long-touch an icon
2Drag the icon onto another icon
■Moving shortcuts/widgets/folders
1From the Home screen, long-touch an icon or folder
you want to move
2Drag it to a destination to be moved
100V AC
outlet
TypeC Common
AC Adapter 02
(sold separately)
Notification
LED
USB Type-C
connection terminal
USB Type-C
plug
Back
Return to the previous screen. Close the
menu or the Notification panel.
Home
Display the Home screen. Long-touch to
activate Google Assistant.
Task/History
Display recently used apps in a thumbnail list
where an app can be activated or ended.
Also, the split screen is available.
Slide PinchSwipe (flick)
a
b
d
c
e
g
f
e
h
2Widgets Add widgets, shortcuts of contacts etc.
Wallpapers Set the wallpapers for the Home screen or
the lock screen.
Themes Set the wallpapers etc. for the Home screen
or the lock screen to an unified image. Or,
download themes.
Transitions
Change the method for switching pages when
swiping (flicking) the Home screen left or right.
Grid Change the grid size for the Home screen or
the Apps screen.
Settings
Make the Home screen settings such as auto
rotation, icon size, icon appearance, etc.
bcdef
ijklmgh
pqrstno
a

Forinquiries,call:CustomerServiceCenter
Forgeneralinformation,chargesandoperationinformation (tollfree)
Forlossortheft (Stoptheservice)(tollfree)
Businesshours:24hourslivesupport
Fromaumobilephones:
113 withoutareacode
Fromfixed-linephones:
 0077-7-113
Fromfixed-linephones:
 0077-7-111
Fromaumobilephones:
157 withoutareacode
November2017,1stEdition
1311-3983.1
Businesshours9:00−20:00(7daysaweek)
MobilephoneandPHSoperatorscollectandrecycleunused
telephones,batteriesandbatterychargersatstoresbearingthe
logoregardlessofbrandandmanufacturertoprotecttheenvironment
andreusevaluableresources.
Soldby:KDDICORPORATION,
OKINAWACELLULARTELEPHONECOMPANY
Manufacturedby:SonyMobileCommunicationsInc.
PRESSINGZEROWILLCONNECTYOUTOANOPERATOR
AFTERCALLING157ONYOURauCELLPHONE.
Incaseabovenumbersarenotavailable(tollfree)
 0120-925-314
Incaseabovenumbersarenotavailable(tollfree)
 0120-977-033 (exceptOkinawa)  0120-977-699 (Okinawa)
RepairandDeliverySupportCenter
Forloss,theft,damage
(tollfree)
Fromfixed-linephones/aumobilephones:
0120-925-919
Businesshours9:00−20:00(7daysaweek)
濡れた状態での充電は、
異常な発熱・焼損などの原因となり
大変危険です。
■Deleting shortcuts/widgets/folders
1From the Home screen, long-touch an icon or folder
you want to delete
2Drag the icon or the folder to "Remove from home
screen" displayed at the top of the screen
To delete a folder, tap "DELETE" in a row. It also deletes
shortcuts etc. included to the folder.
Using the Apps screen
You can call up various functions from the Apps screen. The app
icons installed to the product are also displayed.
• You may incur communication charges depending on the function.
■Starting an app
1From the Home screen, [ ]
Swipe (flick) left or right to switch the Apps screens.
2Tap an app icon to use
Some apps are stored in a folder.
■Main apps
■Downloading apps
You can download and install apps or games, etc. by using
Google Play.
•To use Google Play, you need to set a Google account. For
details, refer to "Setting Guide".
■Uninstalling apps
Before uninstalling apps, back up the contents related to the app
that you want to save including data saved in the app.
•Some apps may not be uninstalled.
Knowing the status of the product
■Status bar
The status bar is located at the top of the product screen. On the
left of the status bar, the notification icons appear to inform
missed calls, new mails, operations in progress, etc., and on the
right, the status icons appear to indicate the status of the product.
■Examples of notification icons
■Main status icons
*1 Two types of network, "LTE" and "WiMAX 2+" can be used. "4G"
appears on the screen for both networks.
The company determines which network is less busy depending
on the condition of the line to connect.
*2 appears in the left of the icon during communication.
■Notification panel
If any notification icons are displayed, slide down the status bar
to open the Notification panel. You can check details of
notification icons or start corresponding apps.
❖Information
•
To delete a notification, swipe (flick) the notification left or right.
Some notifications may not be deleted depending on the content.
•When there is a notification, swipe (flick) the lock screen
down to display the Notification panel and you can check
the notification. Or set to hide or keep showing notifications
on the lock screen.
■Notification LED
The Notification LED prompts charging, or informs battery level while
charging, missed calls, new mails, etc. by turning on or flashing.
*1 Flashes while the screen backlight is turned off.
❖Information
•Flashing of Notification LED several times in red when
pressing Owith the power off indicates that the
remaining battery is not sufficient.
•Although Notification LED turns in red at the start of
charging with the product powered off, the color of
Notification LED changes according to the battery level after
the charging status screen activates.
■Checking own phone number
1From the Home screen, [ ][Settings]
2[System][About phone][Status][SIM status]
The phone number of the product is shown under "My
phone number".
❖Information
•Alternatively, from the Home screen, [ ][Contacts]
[][My info] to check your phone number.
■Setting the silent mode (Vibrate)
1Press the upper or lower part of the volume key
2[]
The icon on the volume adjusting bar changes to (white).
■Setting the silent mode (Mute)
1Press the upper or lower part of the volume key
2[]Press the lower part of the volume key
The icon on the volume adjusting bar turns to (gray).
❖Information
•By tapping " " on the volume adjusting bar, you can adjust
volume of media sound or alarm.
•When the silent mode is set, sounds for shutter, shooting
start/end sound when shooting videos, alarm, playback of
video, or music, etc. are not muted.
•If you increase the volume in the silent mode by pressing
the upper part of the volume key, or adjust the sound
volume of "Ring volume" in "Sound" in the silent mode
(Vibrate), the silent mode is canceled.
■Setting Airplane mode
When the airplane mode is set, all wireless functions (phone,
packet communication, Wi-Fi
®
function, Bluetooth
®
function, NFC
Reader/Writer, P2P function) are turned off.
1From the Home screen, [ ]u[Settings]u[Network &
Internet]
2Tap " " of "Airplane mode" to turn to
Entering characters
Use the software keyboard (keyboard on the screen) to enter
characters.
The software keyboard appears when you tap the entry field for
registering a contact, composing a mail, etc.
■Switching software keyboards
With "SwiftKey Keyboard", you can use QWERTY keyboard to
enter characters, Numeric keypad to enter numbers and
symbols, and Symbol keypad for more symbols.
1Tap a character input box
2Tap [ ] to switch to the numeric keypad
For the symbol keypad, tap " " on the numeric keypad.
❖Information
•Tap " " at the bottom of the screen to hide the software
keyboard.
•Word candidates will appear according to entered
character, select a word you want to enter.
•Tap " " to delete the character before the cursor.
•Switch to lower-case " ", upper-case " " or caps " " on
QWERTY keyboard.
•In the QWERTY keyboard, you can also enter number or
symbol displayed in a small character above the alphabet
on each key by long-touching. For some keys, furthermore
character variants will appear. Slide over the candidates to
select a variant you want to enter.
•Tap at the left edge of the candidate area to make
advanced settings for SwiftKey keyboard.
Appendix
Updating Software
You can update the product to the most recent software for
optimal performance and to get the latest enhancements.
• You are charged for the data communications when accessing
the Internet from the product via data communication. A large
amount of data communication is required especially for
upgrading the software (OS upgrading). Using Wi-Fi
®
connection is recommended.
•You are recommended to back up your data before
updating software.
•For details, visit http://www.sonymobile.co.jp/support/
(Japanese) or refer to the Online Manual or "取扱説明書（詳
細版）(Full instruction manual)" (Japanese) available on au
homepage.
■Downloading and updating software
The update software can be downloaded from the product
directly via Internet.
•Note that when Wi-Fi®communication becomes unstable,
data communication takes the place automatically, which
may incur communication charges.
1From the Home screen, [ ][Settings][System]
[Software update]
2[][Refresh]
After that, follow the onscreen instructions.
, Phone, Contacts Play Store
, au-mail, SMS , Camera, Album
Chrome Maps
Settings , Google, Gmail
Calendar Online manual
Missed call
Incoming/Talking/Calling
New PC mail message
New Gmail message
New au-mail message
New SMS/Receiving notification service message,
New Receiving notification
USB device connected
Wi-Fi®open network available
, Battery level (100%, Charging)
, Signal level (Level 4, Out of service area)
4G (LTE/WiMAX 2+) data communication status*1*2
Silent mode (Vibrate) is set
Silent mode (Mute) is set
Wi-Fi®connected*2
Airplane mode is activated
LED Status Description
Red The battery is charging when the remaining
battery level is 14% or lower.
Orange The battery is charging when the remaining
battery level is 15% - 89%.
Green The battery is charging when the remaining
battery level is 90% or higher.
Flashing red The remaining battery level is 14% or lower.
Flashing
white
Indicates a missed call, new SMS message,
etc.
* 1
Troubleshooting
Before you assume that the product is malfunctioning, check the
following in addition to performing "
トラブル診断 (Diagnosis for
trouble)" in "
故障紛失サポート (Repair and Delivery Support)" app.
To use " トラブル診断 (Diagnosis for trouble)", from the Home
screen, [ ]
 [ お客さまサポート (Customer support)]  [ 故障紛
失サポート
(Repair and Delivery Support)]  [ トラブル診断
(Diagnosis for trouble)].
If symptom is not improved even when the above items are
checked, check with "
トラブル診断 (Diagnosis for trouble)" in the
following au homepage.
https://www.au.com/trouble-check/ (Japanese)
After-sales service
■When asking for repair
For repair, contact Repair and Delivery Support Center.
* The warranty period is one year from the date you purchased the
product.
❖Information
•
Before handing in the product for repair, make a backup of the
contents of memory since they may disappear during repair.
Note that the Company shall not be liable for any damages and
loss of income should the contents of memory be altered or lost.
•Recycled parts that meet the Company's quality standards
are sometimes used for repair.
•Collected au mobile phones by Replacement mobile phone
delivery service which you used before are recycled to
mobile phones for replacement after repairs. Also replaced
parts by au after-sales service are collected and recycled
by KDDI. They are not returned to customers.
•The product which is processed, remodeled, analyzed
(including by modifying or analyzing the software (including
by rooting etc.), reverse engineering, decompiling), or
repaired by an unauthorized repair office is not covered by
the warranty and repair may be refused.
•The battery built-into the main unit is not covered by free-of-
charge repair warranty excluding events arising from
defects of battery material or the production.
•The supplied accessories such as Sony Mobile TV antenna
cable 02 are not covered by free-of-charge repair warranty.
■Performance parts for repair
The Company retains performance parts for repair of the Xperia
™
XZ1 main unit and its peripherals for four years after
discontinuation of production. "Performance parts for repair" refers
to parts required for maintaining the functions of the product.
■Provisions for free-of-charge repair
1.Please notify us of the production number (IMEI number) for repair
request. The production number (IMEI number) can be checked
on the product main unit, sticker on the outer packaging box, etc.
2. During the warranty period, we will repair the product free of
charge for the malfunction under the condition that it is used
correctly in line with the directions given in the instruction manual.
3.Even if the warranty period has not expired, a fee will be
charged for repair under the following circumstances. (or,
repair may not be possible).
aThe product has not been used correctly in line with the
directions given in the instruction manual.
bThe malfunction or damage is due to unauthorized repair
or modification of the product.
cThe product has been repaired other than at our
specified repair offices.
d
The malfunction or damage is due to negligence in use or
handling, or due to an accident. There are signs of the
product having been dropped, wet, exposed to humidity, etc.
eThe malfunction or damage is due to natural disasters
(earthquakes, storm or flood damage, etc.), fire, salt
damage, abnormal voltage, etc.
4. Repair may not be possible depending on the degree of damage.
5.The Company shall have no liability for any damage or loss
resulting from the malfunction of the product.
6.The Company shall not bear any responsibility for accidents
resulting from use of the product having been connected to
unspecified devices.
7.Do not accept requests for service calls to the owner’s home,
place of business, etc.
8.This warranty is valid only in Japan.
* This warranty guarantees repair free of charge during the period
and under the conditions specified on this warranty card. Thus
this warranty does not limit the legal rights of the owner with
respect to the issuer of this warranty card (the guarantor) or any
other business person or enterprise.
■Repair and Delivery Support
An after-sales service membership program on a monthly basis
called "Repair and Delivery Support" (monthly fee: 380 yen tax
excluded) is available for using your au mobile phone for a long
time without worries. This service expands coverage for many
troubles including malfunction, theft and loss. For details of this
service, refer to au homepage or contact Repair and Delivery
Support Center.
❖Information
•You can apply for the membership only at the time of
purchasing your au mobile phone.
•Once you cancel the membership, you cannot reapply for it
until you purchase an au mobile phone next time.
•Note that when changing the model or purchasing an extra
mobile phone, this service only covers the most recently
purchased au mobile phone.
•
When an au mobile phone is handed over to you or someone
else, the "Repair and Delivery Support" membership is also
handed over to the successor of the mobile phone.
•When you get a new au mobile phone by changing the
model or purchasing an extra mobile phone, the "Repair and
Delivery Support" membership for the old au mobile phone
is automatically canceled.
•Service contents are subject to change without notice.
■au IC card
The au IC card is lent to you by au. In case of loss or damage, the
card will be replaced at your expense. When a malfunction is
suspected, or in case of theft or loss, contact an au shop or PiPit.
■au after-sales service information
Replacement mobile phone delivery service
Repair and Delivery Support members
Non-Repair and Delivery Support members
Holding over and repair
Repair and Delivery Support members
Symptom What you should check
Power is not turned
on even though
O
is pressed
Is the internal battery charged?
Is Opressed for over 1 second?
The power goes off Is the internal battery charged?
The power turns off
while the product
activation screen is
displayed
Is the internal battery charged?
The screen freezes
and the power
cannot be turned
off
Shut down forcibly by pressing and
holding Oand the upper part of the
volume key at the same time for
approximately eight seconds, and
releasing your finger after it vibrates
three times consecutively.
(Out of service
area) appears
Is the product out of the service area or
in an area where the signal is weak?
Is the built-in antenna covered with hand?
Is correct au IC card inserted?
Cannot operate
key/touch panel
Is the power turned on?
Is "Screen lock" set?
Turn off the power and then turn it on
again.
Cannot operate
touch panel as
intended
Are you operating with a fingernail or
foreign object on the operating screen?
Cannot charge the
battery (Notification
LED does not light,
the battery icon
does not change
into charging one)
Is the specified charging equipment
(sold separately) attached properly?
Charging is not
complete
Is the temperature of the product raised
or very low?
Battery usage time
is short
Is the battery fully charged?
Charge until Notification LED turns green.
Is the internal battery end-of-life?
Is the product used for a long period at
places where (Out of service area)
appears?
The screen
backlight turns off
in a short while
Is set "Sleep" period too short?
The display is dark Is "Brightness level" set to dark?
Is the proximity/light sensor blocked or
covered by sticker?
Symptom What you should check
Screen response
is slow when you
tap on the screen/
press the keys
When a large amount of data is saved
in the product or transferring large size
data between the product and microSD
memory card, the screen response
may be delayed.
Cannot recognize
a microSD memory
card
Is the microSD memory card inserted
properly?
Is the microSD memory card unmounted?
During the
warranty
period
Repairs will be done based on the terms of
services of the free-of-charge repair warranty.
Outside the
warranty
period
We shall repair the product for a charge as
requested by the customer if repair renders it
usable.
Symptom What you should check
Spontaneous failure 1st year Free of charge
Spontaneous failure 2nd year or later See table of "Replacement
mobile phone delivery
service (Member)
Customer charge"
Partially damage, water soak,
irreparable damage,
Theft, loss
Spontaneous failure 1st year No recompense
Spontaneous failure 2nd year or later
Partially damage, water soak,
irreparable damage,
Theft, loss
Spontaneous failure 1st year Free of charge
Spontaneous failure 2nd year or later Free of charge (three-
year warranty)
Partially damage Customer charge
The upper limit: 5,000 yen
Water soak, irreparable damage Customer charge
10,000 yen
Theft, loss No recompense
Non-Repair and Delivery Support members
* Charge amounts are all tax excluded
Replacement mobile phone delivery service (Member)
Customer charge
Conditions: Basic charge
Conditions: WEB
割引 (Discount for web application)
*2
and 代用
機なし割引
(Discount for nonuse of substitute)
*3
applied
Conditions: Only
代用機なし割引 (Discount for nonuse of
substitute)
*3
applied
* Charge amounts are all tax excluded
*1 This discount applies to customers who have used au for three
years (25 months) or more, and all the lines within that customer's
Family Discount. For customers using a data communication
device or tablet, this discount applies to customers who are
subscribed to a set discount (WIN Single Set Discount or
Smartphone Set Discount) and have been under the contract of
the line eligible for the set discount for three years or more.
*2 WEB 割引 (Discount for web application): 500 yen reduction from
the customer charge is applied for application of “Replacement
mobile phone delivery service” via au homepage.
A substitute mobile phone is not rent for "WEB割引 (Discount for
web application)", instead, "代用機なし割引 (Discount for
nonuse of substitute)" is also applied together.
*3 代用機なし割引 (Discount for nonuse of substitute): 500 yen
reduction from the customer charge is applied if you do not use
a substitute mobile phone when using "Replacement mobile
phone delivery service".
For details, refer to au homepage.
Online Reception Desk (24 hours a day over the Internet)
*Reception only from PC or smartphone
https://www.au.com/support/service/mobile/trouble/repair/
application/ (Japanese)
❖Information
Replacement mobile phone delivery service
• When you have trouble with your au mobile phone,
replacement mobile phone (same model, same color
*1
) is
delivered by calling to. Return your damaged mobile phone
within 14 days after the replacement mobile phone is delivered.
*1 If the same model in the same color is difficult to provide, a
replacement mobile phone of a model and a color that are
specified by KDDI is provided.
•Available up to twice in a year from the day you use this
service as a start day. If you do not use this service in the
past year for the subscription to this service, it will be 1st
and if you use, it will be the 2nd.
* For details, refer to au homepage.
•In the event of theft or loss, when reissue of au IC card is
needed at the same time of using this service, 1,900 yen will
be applied separately as a charge of reissue.
Holding over and repair
• Damages and malfunctions intentionally caused by the customer as
well as those due to modification (e.g. disassembly, change of parts,
painting, etc.) by the customer are not covered by this service.
•You cannot receive a refund for the replacement of the outer
casing due to stains, scratches, paint removal, etc. on the
outer casing.
SIM unlock
The product supports the SIM unlock. By unlocking SIM lock, you
can use non-au SIM cards.
•The SIM unlock service is provided at the au homepage and
au shops.
•
Some services, functions, etc. may be unavailable when using
non-au SIM card. The Company is not liable for any operations.
•For settings after the SIM unlock, operate from the Home
screen, [ ][Settings][System][About phone]
[Status][SIM status][SIM card status].
•For details, refer to the au homepage.
https://www.au.com/english/support/contract/simcard/
Peripheral devices
•Sony Mobile TV antenna cable 02 (02SOHSA)
•
Sony Mobile Desktop Holder 02 (02SOPUA) (sold separately)
*1
• TypeC Common AC Adapter 01 (0601PQA) (sold separately)
• TypeC Common AC Adapter 02 (0602PQA) (sold separately)
•Common AC Adapter 05 (0501PWA) (sold separately)*2
•Common DC Adapter 03 (0301PEA) (sold separately)*2
• MicroB-TypeC conversion adapter (0601PHA) (sold separately)
•au Carrying Case G Black (0106FCA) (sold separately)
*1 Use the Attachment 52B.
*2 For use, MicroB-TypeC conversion adapter (sold separately) is
needed.
❖Information
•Accessories can be purchased from the au Online Shop.
http://onlineshop.au.com (Japanese)
Main specifications
*1 Varies by obstruction between communication devices or radio
wave reception status.
*2 It is a specification according to purpose of use of Bluetooth®
device and is defined by Bluetooth®standard.
*3 Some contacts data may not be displayed correctly on the other
party's device.
*4 Supported to some car navigation systems. For use, refer to the
au homepage.
❖Information
•
The continuous call time, continuous stand-by time,
continuous Full Seg watching time, continuous 1Seg viewing
time and continuous tethering time may drop to less than half
depending on the battery charging status, usage environment
such as temperature, reception condition at the location where
the product is used, and the function settings.
Spontaneous failure 1st year Free of charge
Spontaneous failure 2nd year or later Actual cost
Partially damage
Water soak, irreparable damage
Theft, loss No recompense (model
change)
1st time 5,000 yen/
Longtime user benefit*1 3,000 yen
2nd time 8,000 yen/
Longtime user benefit*1 6,000 yen
1st time 4,000 yen/
Longtime user benefit*1 2,000 yen
2nd time 7,000 yen/
Longtime user benefit*1 5,000 yen
1st time 4,500 yen/
Longtime user benefit*1 2,500 yen
2nd time 7,500 yen/
Longtime user benefit*1 5,500 yen
Display Approx. 5.2 inches
TRILUMINOS
®
Display for mobile
Approx. 16.77 million colors
1,080 x 1,920 dots
Weight Approx. 156g
Dimension (W x H x T) Approx. 73mm × 148mm ×
7.4mm (thickest part: approx.
8.1mm)
Internal memory ROM: Approx. 64GB
RAM: Approx. 4GB
Image pickup device
(type)
Camera: Backside illumination
layered CMOS
Front camera: Backside
illumination layered CMOS
Camera pixels Camera: Effective pixels Approx.
19.2 million pixels
Front camera: Effective pixels
Approx. 1.32 million pixels
Continuous
call time
In Japan Approx. 1,420 min.
Overseas
(GSM)
Approx. 660 min.
Continuous
stand-by
time
In Japan Approx. 420 hours
Overseas
(GSM)
Approx. 370 hours
Charging time Using TypeC Common AC
Adapter 01 (sold separately):
Approx. 160 min.
Using TypeC Common AC
Adapter 02 (sold separately):
Approx. 160 min.
Continuous Full Seg
watching time
Approx. 8 hours 10 min.
Continuous 1Seg viewing
time
Approx. 9 hours 40 min.
Continuous tethering time
Approx. 460 min.
Wi-Fi
®
tethering maximum
connection number
10
Bluetooth®
function
Communication
type
Compliant with Bluetooth®
standard Ver.5.0
Output Compliant with Bluetooth®
standard Power Class 1
Communication
coverage
distance
*1
Within 10 m with good visibility
Supported
Bluetooth®
profile*2
HSP, HFP, PBAP*3, A2DP, apt-X,
AV R C P, S P P, O P P, H I D , H O G P,
MAP, DUN*4, GATT, PAN-NAP,
PANU
Radio
frequency
band
2.4 GHz band (2,400 MHz -
2,483.5 MHz)
wxyzA
DEFGHBC
JKLMN
uv
I