Sony WH-1000XM2/B Reference guide

Help Guide
Wireless Noise Canceling Stereo Headset
WH-1000XM2
Use this manual if you encounter any problems, or have any questions.
The main update contents of the headset software version 2.0.0 and later are supported.
Update the software of the headset and "Sony | Headphones Connect" app to the latest version. For details, refer to the
following:
https://www.sony.net/elesupport/
Getting started
What you can do with the BLUETOOTH function
About voice guidance
Supplied accessories
Checking the package contents
Putting the headset in the carrying case
Parts and controls
Location and function of parts
About the indicator
Power/Charging
Charging the headset
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Available operating time
Checking the remaining battery charge
System requirements for battery charge using USB
Turning on the headset
Turning off the headset
Making connections
How to make a wireless connection to BLUETOOTH devices
One-touch connection (NFC) compatible Android devices
One-touch connection (NFC) with a smartphone (Android 4.1 or later)
Disconnecting the smartphone by one touch (NFC)
Switching the device by one touch (NFC)
Android devices not compatible with one-touch connection (NFC)
Pairing and connecting with an Android smartphone
Connecting to a paired Android smartphone
iPhone (iOS devices)
Pairing and connecting with an iPhone
Connecting to a paired iPhone
Computers
Pairing and connecting with a computer (Windows 10)
Pairing and connecting with a computer (Windows 8/Windows 8.1)
Pairing and connecting with a computer (Windows 7)
Connecting to a paired computer (Windows 10)
Connecting to a paired computer (Windows 8/Windows 8.1)
Connecting to a paired computer (Windows 7)
Other BLUETOOTH devices
Pairing and connecting with other BLUETOOTH devices
Connecting to a paired BLUETOOTH device
Multi point connection
Connecting the headset to both a music player and a smartphone or mobile phone
Connecting the headset to 2 Android smartphones
2

Connecting the headset to an Android smartphone and an iPhone
Disconnecting BLUETOOTH connection (after use)
Using the supplied headphone cable
Listening to music
Listening to music via a BLUETOOTH connection
Listening to music from a device via BLUETOOTH connection
Controlling the audio device (BLUETOOTH connection)
Disconnecting BLUETOOTH connection (after use)
Noise canceling function
What is noise canceling?
Using the noise canceling function
About the Automatic AI noise canceling function
Optimizing the noise canceling function to suit the wearer (NC Optimizer)
Listening to ambient sound
Listening to ambient sound during music playback (Ambient Sound Mode)
Listening to ambient sound quickly (Quick Attention Mode)
Sound quality mode
About the sound quality mode
Supported codecs
About the DSEE HX function
Making phone calls
Receiving a call
Making a call
Functions for a phone call
Disconnecting BLUETOOTH connection (after use)
Using the voice assist function
Using the voice assist function (the Google Assistant)
Using the voice assist function (Google App)
Using the voice assist function (Siri)
3

Using the apps
What you can do with "Sony | Headphones Connect" app
Installing "Sony | Headphones Connect" app
Important information
Precautions
Trademarks
Customer support websites
Troubleshooting
What can I do to solve a problem?
Power/Charging
The headset is not turned on.
Charging cannot be done.
Charging time is too long.
The headset cannot be recognized by a computer.
The remaining battery charge of the headset is not displayed on the screen of an iPhone or iPod touch.
Sound
No sound
Low sound level
Low sound quality
Sound skips frequently during playback.
The noise canceling effect is not sufficient.
BLUETOOTH
Pairing cannot be done.
Unable to connect the headset to a BLUETOOTH device with one-touch connection (NFC)
Unable to make a BLUETOOTH connection
Distorted sound
The BLUETOOTH wireless communication range is short, or the sound skips.
The headset does not operate properly.
No voice from callers
Low voice from callers
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4-697-257-11(6) Copyright 2017 Sony Corporation
Resetting or initializing the headset
Resetting the headset
Initializing the headset to restore factory settings
5

Help Guide
Wireless Noise Canceling Stereo Headset
WH-1000XM2
What you can do with the BLUETOOTH function
The headset uses BLUETOOTH® wireless technology, allowing you to listen to music or make phone calls wirelessly.
Listening to music
You can receive audio signals from a smartphone or music player to enjoy music wirelessly.
Talking on the phone
You can make and receive a call with your hands free, while leaving your smartphone or mobile phone in your bag or
pocket.
4-697-257-11(6) Copyright 2017 Sony Corporation
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Help Guide
Wireless Noise Canceling Stereo Headset
WH-1000XM2
About voice guidance
You hear voice guidance in the following situations via the headset.
When powering on: “Power on”
When powering off: “Power off”
When entering pairing mode: “BLUETOOTH pairing”
When establishing a BLUETOOTH connection: “BLUETOOTH connected”
When disconnecting a BLUETOOTH connection: “BLUETOOTH disconnected”
When checking the remaining battery charge: “Battery level high” / “Battery level medium” / “Battery level low”
When automatically turning off due to the low battery condition: “Please recharge headset”
When turning on the noise canceling function: “Noise canceling”
When turning on the Ambient Sound Mode: “Ambient sound”
When turning off the noise canceling function and the Ambient Sound Mode : “Off”
When starting the NC Optimizer: “Optimizer start”
When the NC Optimizer is finished: “Optimizer finished”
When the software version of your headset is 2.0.0 or later
When the Google Assistant is not available on the smartphone connected to the headset even if you press the
Google Assistant button on the headset: “The Google Assistant is not connected”
4-697-257-11(6) Copyright 2017 Sony Corporation
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Help Guide
Wireless Noise Canceling Stereo Headset
WH-1000XM2
Checking the package contents
After opening the package, check that all items in the list are included in the package. If items are missing, contact your
dealer.
Numbers in ( ) indicate the item amount.
Wireless Noise Canceling Stereo Headset (1)
Micro-USB cable (approx. 50 cm (19 3/4 in.)) (1)
Headphone cable (approx. 1.5 m (59 1/8 in.)) (1)
Carrying case (1)
Plug adaptor for in-flight use (1)
Reference Guide (1)
Operating Instructions (1)
Other documents (1 set) (*)
4-697-257-11(6) Copyright 2017 Sony Corporation
May not be supplied in some countries or regions.
*
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Help Guide
Wireless Noise Canceling Stereo Headset
WH-1000XM2
Putting the headset in the carrying case
When finished using the headset, fold it and put it in the supplied carrying case as shown below.
To store the plug adaptor for in-flight use
Put the plug adaptor for in-flight use in the holder in the carrying case as shown below.
4-697-257-11(6) Copyright 2017 Sony Corporation
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Help Guide
Wireless Noise Canceling Stereo Headset
WH-1000XM2
Location and function of parts
L mark1.
Tactile dot
The left unit has a tactile dot.
2.
Built-in antenna
A BLUETOOTH antenna is built into the headset.
3.
N-mark4.
left unit5.
Slider
Slide to adjust the length of the headband.
6.
Headband7.
Microphone
Picks up the sound of your voice (when talking on the phone) and noise (when using the noise canceling function).
Use both microphones of the left and right units when talking on the phone.
8.
R mark9.
right unit10.
Touch sensor control panel11.
Indicator (green/yellow)
Green: shows the noise canceling status.
Yellow: shows the Ambient Sound Mode status.
12.
NC/AMBIENT (noise canceling/Ambient Sound Mode) button13.
Indicator (blue/red)
Lights up in red or blue to indicate the power or communication status of the headset.
14.
(power) button15.
Indicator (red)
Lights up in red during charging.
16.
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