Southworth PalletPal 360 User manual

Owner’s Manual
PalletPalTM 360
Level Loader
NOVEMBER 2016
Model # ______________________________________________
Serial # ______________________________________________
Placed in Service ______________________________________
Southworth Products Corp
P.O. Box 1380, Portland, Maine 04104-1380
Phone [phone] or 207/878-0700 Fax [phone]
www.SouthworthProducts.com
[email protected]

2PALLETPAL 360 OWNER'S MANUAL
Please note: This manual was current at the time of printing. To obtain the latest,
most updated version, please contact Southworth’s Customer Service Department
or go to our website: www.SouthworthProducts.com, under the Parts & Service tab
you will nd a complete list of current owner’s manuals to print.
This manual covers all types of PalletPalTM 360 models
including standard nish steel and special nishes
like epoxy or hot dipped galvanized.
The PalletPal 360° was introduced in June 2011, and if
your unit looks like this you have the correct PalletPal
360°owner's manual.
If your unit looks like this DO NOT use this manual.
Go to www.SouthworthProducts.com and download the
owner's manual for the original PalletPal titled 'Pallet-
Pal (Spring) Manual'.

PALLETPAL 360 OWNER'S MANUAL 3
Contents
INTRODUCTION ........................................................................................Page 4
RESPONSIBILITY OF OWNERS AND USERS ................................................... 5
SAFETY .............................................................................................................. 6
Safety Alert Symbols and Signal Words .................................................. 7
Installation Notes ................................................................................... 8
Operation Notes – Manual Use ............................................................. 8
Operation Notes – Use with Fork Lift or Stacker .................................... 9
SPECIFICATIONS ............................................................................................. 9
INSTALLATION INSTRUCTIONS .................................................................... 10
Unpacking the Unit .............................................................................. 10
Spring Selection Charts ........................................................................ 10
Installing the Optional Adjustable Feet ................................................. 11
Installing the Springs ...................................................................... 11-16
OPERATING INSTRUCTIONS ......................................................................... 17
Loading Manually ................................................................................ 17
Removing Loads Manually .................................................................. 17
Operating Safety – Manual use ........................................................... 17
Loading with a Fork Lift ....................................................................... 17
Unloading with a Fork Lift .................................................................... 18
Moving the PalletPal............................................................................. 18
MAINTENANCE ............................................................................................... 18
Routine Periodic Maintenance............................................................... 18
TROUBLESHOOTING ...................................................................................... 19
ORDERING REPLACEMENT PARTS .............................................................. 20
WARRANTY ....................................................................................................... 21
List of Figures
Fig. 1 Safety Labels .................................................................................... 8
Fig. 2 Pinch Points ..................................................................................... 8
Fig. 3 Orange Spring Installed .................................................................. 11
Fig. 4-17 Step by Step Installation .......................................................... 12 - 16
Fig. 18 Spring Mounting Positions ............................................................. 16
Fig. 19 Loading Manually ........................................................................... 17
Fig. 20 Unloading Manually ....................................................................... 17
Fig. 21 Loading with a Fork Lift .................................................................. 18
Fig. 22 Unloading with a Fork Lift .............................................................. 18
Fig. 23 Moving the PalletPal ...................................................................... 18

4PALLETPAL 360 OWNER'S MANUAL
Introduction
The PalletPalTM Level Loader is a simple device which will automatically maintain a load at
the ideal height for manual loading and unloading. If a palletized load is placed on the unit,
the unit gradually rises as boxes or parts are removed. This automatically maintains the top
of the load at the correct working height.
The unit may also be used in another way. An empty pallet may be placed on the PalletPal.
The unit gradually lowers as boxes or parts are added. Again, this keeps the top of the load
at the correct height. Complete pallets may be loaded or unloaded using a fork lift.
Each PalletPalTM unit includes a steel scissor lift mechanism and at least one large compres-
sion spring. The calibrated springs are chosen to match the weight and height of a fully
loaded pallet. Springs are available for a wide range of weight and height combinations.
The PalletPalTM also includes a shock absorber. This eliminates any tendency for the load
to bounce on the springs.
This manual contains information to help you to learn about the safe and proper installation,
use, and upkeep of your PalletPalTM unit. Please be sure that this manual is available to
anyone who uses or services the PalletPalTM unit.
PalletPal units may be used in a wide variety of industrial settings. The instructions in this
manual are not necessarily all-inclusive, as Southworth cannot anticipate all conceivable or
unique situations. In the interest of safety, please read this whole manual carefully. Be
familiar with the contents of this manual before you install or use the PalletPal unit.
If you are not sure of the proper procedure to be followed, please call Southworth
Products Corporation for more information.
Southworth’s product warranty is shown on the rear cover of this manual. This instruction
manual is not intended to be or to create any other warranty, express or implied,
including any implied warranty of merchantability or tness for a particular purpose,
all of which are hereby expressly excluded. As set forth more specically in the product
warranty, Southworth’s obligation under that warranty is limited to the repair or replacement
of defective components, which shall be the buyer’s sole remedy, and Southworth shall not
be liable for any loss, injury, or damage to persons or property, nor for any direct, indirect, or
consequential damage of any kind resulting from the PalletPal unit.

PALLETPAL 360 OWNER'S MANUAL 5
Responsibility of Owners and Users
Inspection and Maintenance
The device shall be inspected and maintained in proper working order in accordance with
Southworth’s owner’s manual.
Removal from Service
Any device not in safe operating condition such as, but not limited to, missing rollers, pins, or
fasteners, any bent or cracked structural members, damaged or malfunctioning springs, etc.
shall be removed from service until it is repaired to the original manufacturer’s standards.
Deection
It is the responsibility of the user/purchaser to advise the manufacturer where deection may
be critical to the application.
Repairs
All repairs shall be made by qualied personnel in conformance with Southworth’s instruc-
tions.
Operators
Only trained personnel and authorized personnel shall be permitted to operate the positioner.
Before Operation
Before using the device, the operator shall have:
• Read and/or had explained, and understood, the manufacturer’s operating instructions
and safety rules.
• Inspected the device for proper operation and condition. Any suspect item shall be
carefully examined and a determination made by a qualied person as to whether it
constitutes a hazard. All items not in conformance with Southworth’s specication shall
be corrected before further use of the equipment.
During Operation
The device shall only be used in accordance with this owner’s manual.
• Do not overload.
• Ensure that all safety devices are operational and in place.
Modications or Alterations
Modications or alterations to any Southworth industrial positioning equipment shall be made
only with written permission from Southworth.

6PALLETPAL 360 OWNER'S MANUAL
Safety
The PalletPalTM unit has been carefully designed to be as safe as possible for operators and
service workers. If you take a few common-sense precautions, you will be able to use the
unit safely. However, the PalletPalTM is a powerful unit with moving parts, and is capable of
causing personal injury if proper precautions are not taken.
Therefore, throughout this manual, Southworth has identied certain hazards which may
occur in the use and servicing of the PalletPalTM unit, and provided appropriate instructions
or precautions which should be taken to avoid these hazards. In some cases, Southworth
has also pointed out the consequences which may occur if Southworth’s instructions or
precautions are not followed. Southworth uses the following system of identifying the severity
of the hazards associated with its products:
Immediate hazard which will result in severe personal injury or death.
Hazard or unsafe practice which could result in severe personal injury or
death.
Hazard or unsafe practice which could result in minor personal injury or
property damage.
Please read and follow this instruction manual, including all safety instructions and
precautions, carefully and completely.
Figure 1 shows the safety labels on this unit. Please be sure that all of the labels are in place,
and are visible to the machine operators. Never paint over the labels. If any of the labels are
missing, please contact Southworth for replacements. The safety labels help to protect
your workers.

PALLETPAL 360 OWNER'S MANUAL 7
SAFETY ALERT SYMBOLS AND SIGNAL WORDS
The safety of all persons operating, maintaining, repairing, or in the vicinity of this equipment is of paramount
concern. This is a powerful machine with moving parts, and is capable of causing personal injury if proper
precautions are not taken. Therefore, throughout this manual, certain hazards have been identied which
may occur in the use of the machine, and there are appropriate instructions or precautions which should be
taken to avoid these hazards. In some cases, there are consequences which may occur if instructions or
precautions are not followed. Below are the symbols and signal words along with their denitions referenced
from ANSI Z535.4 - Product Safety Signs and Labels.
Safety Alert Symbols
These are the safety alert symbols. They are used to alert you to potential physical injury
hazards. Obey all safety messages that follow this symbol to avoid possible injury or
death.
For use with DANGER signal word
(Red Background)
For use with WARNING signal word
(Orange Background)
For use with CAUTION signal word
(Yellow Background)
Signal Words
The meaning of different signal words as dened by ANSI Standard Z535.4 indicates the
relative seriousness of the hazardous situation.
DANGER indicates a hazardous situation which, if not
avoided, will result in death or serious injury.
WARNING indicates a hazardous situation which, if not
avoided, could result in death or serious injury.
CAUTION, used with the safety alert symbol, indicates a
hazardous situation which, if not avoided, could result in
minor or moderate injury.
NOTICE is used to address practices not related to per-
sonal injury.
(Danger = Red Background)
(Warning = Orange Background)
(Caution = Yellow Background)
(Notice = Blue Background)
SAFETY INSTRUCTIONS (or equivalent) signs indicate
safety-related instructions or procedures.
(Safety Instructions = Green Background)

8PALLETPAL 360 OWNER'S MANUAL
WARNING!
After the springs are installed, if the springs are
not seated correctly, or the twist-lock caps are
not tightened, the parts may loosen when the
unit is used. You may be hurt, or the load may
be damaged.
Operation Notes – Manual Use
WARNING!
Never operate the unit if anyone is sitting or
riding on the rotating ring.
WARNING!
Never operate the unit if the load is off-center.
The load may shift, and you may be injured. This
can also damage the unit.
WARNING!
As the unit moves, keep away from the “pinch
points” where metal parts meet. See Fig. 2.
WARNING!
Keep the area around the unit clean. Do not
allow any dirt, debris, spilled oil, or excess
grease to collect. These materials may cause
you to slip while the unit is operating, and you
may be injured.
Installation Notes
NOTICE
The unit must be installed on a rm, nearly-level
surface. The frame of the unit must sit rmly
on the oor, and the oor must be level. If the
frame is not supported correctly, stresses may
develop in the frame. The unit may bind or not
work easily. The rotating ring may not rotate
correctly.
Fig. 1. Safety Labels
A
SOUTHWORTH SMS
3055610
-
-
C
D
B
A
4321
D
C
Portland, Maine 04104-1380
A
B
32DWG NO
DWG. NO.
.5 DATE
1:4
-
5-4-11
60037572
LD LOC DIAG PPAL360
DIMENSIONS ARE IN
PROJECTION 063Z8
CAGE CODEMODEL
SCALE
DATE
WT
REFERENCE
4
REV
32
UNLESS OTHERWISE
C
SIZE SHEET 1 OF 1
SPECIFIED.
SHEET 1 OF 1
60037572
USE OF PROPRIETARY INFORMATION
INCHES
3RD ANGLE
1
DR
LIMITED TO WRITTEN AGREEMENT
CK
TITLE:
FRACTIONS 1/
.XXX .005
.XX .01
ANGLES:
Southworth Products Corp.
P.O. Box 1380
- LBS
--05-04-11INITIAL RELEASEA
ECO #REVISED BYDATEDESCRIPTIONREV.
REVISIONS
ITEM
NO. .ONTRAPNOITPIRCSEDM/U.YTQ
GATLAIRESAE23
2 3 EA BK-LD DCL 1.00X9.00 SOUTHWORTH 5900191
1 2 EA BK-LD DCL 2.00X6.00 CATION, DO NOT LIFT 5900170
2X3 SERIAL TAG CENTERED
ON INNER LEG CROSS TUBE
POCKET EACH SIDE.
APART
CENTERED ON FORK
DECAL 5900170
DECAL 5900191 ON OUTSIDE
OF ANGLE RING EQUALLY
SPACED 120
2X3 SERIAL TAG ON UNDER SIDE OF
STRONGBACK THIS END.
BOM FOR REFERENCE ONLY
THIS DRAWING MUST BE AT REVISION: 'A'
PalletPal 360
Fig. 2. Pinch Points

PALLETPAL 360 OWNER'S MANUAL 9
WARNING!
Stay clear of the rotating ring when it is moving.
As the pallet turns, a part of the load may rotate
around and hit you. Never turn the load when
anyone is standing beside the unit.
WARNING!
Do not try to use this unit with damaged or
broken pallets. Broken pallets may have boards
or nails which hang down below the main part of
the pallet. As the pallet is turned, these boards
or nails may catch on the frame of the unit. This
can cause the pallet to stop turning suddenly,
causing the load to shift.
You may be injured, and the unit may be
damaged. The boards or nails on the bottom
of the pallet should not extend down more than
1/8inch.
Operation Notes:
Use with Fork Lift or Stacker
You must take some special precautions when using a fork
lift or stacker with the unit:
When loading using a fork lift or stacker –
WARNING!
When adding a load to the unit, lower the forks
Specications
Imperial Metric
Load capacity 400 to 4500 lbs. 180kg to 2025kg
Load size 50" x 5 " x 72" high 1270mm x 1270mm
Base Frame 36'' x 36'' 915mm x 915mm
Compressed height 9 1/2inches 240mm
Extended height 27 3/4inches 705mm
Rotating ring, outside diameter 43 5/8inches 1,110mm
Rotating ring, inside diameter 40 5/8inches 1,030mm
Net weight 380 lbs. 170kg
completely before removing the fork lift. The
pallet must be completely supported by the
PalletPal. If you do not do this, the load may
be dropped when you remove the fork lift. The
unit or the load may be damaged, or you may
be hurt. Figure 21 shows the correct way to
load using a fork lift.
When unloading using a fork lift or stacker –
WARNING!
When removing a load from the unit, lift the
load clear of the PalletPal before backing out
the fork lift. If you do not do this, the top of the
unit may jump up when you remove the fork lift.
The unit or the load may be damaged, or you
may be hurt. Figure 22 shows the correct way
to unload using a fork lift.
When moving the PalletPal -
NOTICE
Do not move the PalletPal while it is loaded.
This will damage the base frame of the unit.
The pockets on the base frame are designed
to support an unloaded PalletPal, they cannot
support any extra weight.

10 PALLETPAL 360 OWNER'S MANUAL
Installation Instructions
Unpacking the PalletPal 360
1. Before you start to install the unit, check for local codes
and ordinances which may apply. It is your responsibility to
obtain any necessary permits.
2. Please read all of these instructions carefully. Be sure
to read and understand all of the warnings.
3. Inspect the shipping pallet carefully for any damage
which may have affected the unit. If you see signs of dam-
age, tell the trucker. Also make a note of this on the shipping
papers which you are asked to sign.
4. Choose the place where you want to use the unit. It is
very important that the PalletPal be set up on a smooth and
at surface. Check the oor surface carefully and make sure
that it is free of all loose debris and dirt.
Table 1 - Spring selection chart

PALLETPAL 360 OWNER'S MANUAL 11
Fig. 3 Orange Spring Installed
Using optional adjustable feet, the unit can compensate for a
slightly sloping oor (1:25), but the surface must be smooth
and solid.
CAUTION!
The unit must be installed on a smooth at surface.
If the oor is not at, this can create stresses in the
frame of the unit. The unit may not work properly,
or parts of the unit may wear more quickly than
they should. You may be hurt or the load may be
damaged.
5. Position the PalletPal beside the point where the unit
will be set up.
6. Remove the banding which secures the unit to the pal-
let. Remove all packing material. Shift the unit to the oor.
Support the base as you do this.
7. Check to see that the frame of the unit is sitting rmly
on the oor. Try to move or rock the frame of the unit. The
base frame should be stable, and should not move. Check
to see that the base frame is level. (If any part of the frame
is more than 1/2" out of level in relation to any other part, you
must install the optional adjustable feet to level the unit. See
the instructions below.)
8. Remove the springs and lay them out on the oor.
9. If you have any questions about the steps in the instal-
lation process, please call Southworth Customer Service at
1-800-743-1000.
Setting up and Installing the Springs
1. The PalletPal will always have at least one spring. This
spring has an orange mark, and is larger in diameter than the
others. This large orange spring is always placed in the front
of the unit. Figure 3 shows the position of the rst spring.
The frame of the unit can handle loads of up to 4500 lbs. In
order to adapt the unit for different pallet loads, the springs
are changed. The springs are chosen to match the weight
and height of a fully loaded pallet. A unit may have one to
three springs.
Each time the pallet weight or pallet height is changed, the
springs may also need to be changed. Table 1 on page 10
show how the springs are selected.
2.
The unit is shipped without springs installed. The installation
of the rst spring (orange) requires two people. Lift off rotating
ring and both yellow bayonets. Set them aside, they will be
Back
(Hinge End) Front
(Roller End)
Optional Adjustable Feet
Adjust each of the feet until the base frame of the PalletPal unit is level. All four of the feet must
touch the oor. Once the settings are correct, tighten the nuts against the mounting frame.

12 PALLETPAL 360 OWNER'S MANUAL
3.
The shock absorber is at-
tached to the top frame of the
unit with a pivot pin, and this
is held in place by a linch pin.
The pivot pin is used to hold
the table frame in the raised
position. Take a look at the
mechanism and note the posi-
tions of the parts. Remove the
linch pin and remove the pivot
pin. Lay the free end of the
shock absorber down.
installed later.
Fig. 4
Fig. 5
4.
With the help of an
assistant, lift the top
frame until it hits the
upper latch stops.
Fig. 6

PALLETPAL 360 OWNER'S MANUAL 13
Fig. 7
5.
While holding both latches
up and lift the top frame
pass the latches until it is
at its full, upper most po-
sition. Have the assistant
hold the weight and insert
the pivot pin in the hole in
the base frame. See Fig.
8. With the PalletPal in this
full upper most position
the orange spring can be
installed.
Fig. 8
6.
Insert either end
of the large or-
ange spring into
the lower pocket
on the front of unit.
Be sure the bot-
tom spring coil is
positioned outside
the alignment tab
as shown.
Fig. 9
Alignment
Tab

14 PALLETPAL 360 OWNER'S MANUAL
7.
Grasp the spring by the second
or third coil down from the top (do
NOT grasp the top coil or rung)
and push the spring down and
under the edge of the top frame.
Fig. 10
8.
While pushing down to compress
spring push it forward into the
pocket up under the top frame.
It will "snap" into position when
completely in the pocket.
Fig. 11
Fig. 12 Fig. 13
CORRECT
Fully inserted into pocket
INCORRECT
Spring NOT fully inserted into pocket

PALLETPAL 360 OWNER'S MANUAL 15
Fig. 14
9.
Remove the shock absorber
pivot pin. Push down on top
frame until latches engage.
(Both latches will drop into
place).
10.
Reinstall the shock absorber pivot pin and linch pin.
Fig. 15

16 PALLETPAL 360 OWNER'S MANUAL
Fig. 16 Fig. 17
11.
Install additional springs as needed through the bayonet
openings. See gure 18 and table 1 on page 10. Reinsert
the yellow bayonets and twist to lock them in place.
12.
Reinstall the rotator ring.
Before using the unit, do a safety check. Be sure that each of the spring
bayonet caps is in place and rotated to their locked position. Check the top
and bottom of each spring to be sure it is seated correctly. Check the linch
pin at the top of the shock absorber. These checks are very important.
The PalletPal 360 is now ready for use!
13.
Figure 18 shows the position of additional springs if needed. Double-check to be sure you have the correct springs.
Refer to Table 1 on page 10 and see that you have the correct springs for your application.
Fig. 18
Spring Mounting Positions
Orange
spring
Range #1
Rear
Front
Orange
spring
Grey
spring
Purple
spring
Range #2
Rear
Front
Orange
spring
Range #3
Rear
Front
Purple
spring
Orange
and Grey
springs
Range #4
Rear
Front
Front= roller end of legs
Rear= hinge end of legs

PALLETPAL 360 OWNER'S MANUAL 17
Operating Instructions
Loading Manually
Add boxes or parts until the pallet is full. Load the pallet
in layers. Use the rotating ring to position the pallet to
eliminate walking around. The unit will gradually lower
the pallet until it reaches the bottom. See Fig. 19.
Removing Loads Manually
Remove boxes or parts until the pallet is empty. Unload
the pallet in layers. Use the rotating ring to position the
pallet to eliminate walking around. The unit will gradu-
ally raise the pallet. See Fig. 20.
Operating Safety - Manual Use
1. Do not use this unit with a load greater than the
rated load. This includes the weight of the payload and
the weight of the pallet. Table 1 on page 10 shows how
to be sure you have the correct spring combination for
your application.
2. Never push the load off of the side of the unit. If
you do this, the frame of the unit may jump upward.
3. Never use the unit when anyone is sitting or riding
on the rotating ring.
4. Do not try to use this unit with damaged or broken
pallets. Broken pallets may have boards or nails which
hang down below the main part of the pallet. As the
pallet is turned, these boards or nails may catch on the
frame. The pallet may stop turning suddenly and this
can cause the load to shift. You may be injured and
the unit may be damaged. If the boards or nails on the
bottom of the pallet extend down more than 1/8inch,
they will interfere with the turning action.
5. Stay clear of the rotating ring when it is moving.
As the pallet turns, a part of the load may rotate around
and hit you.
6. Keep the area around the unit clean. Do not allow
any dirt, debris, spilled oil, or excess grease to collect.
These materials may cause you to slip while the unit
is operating and you may be injured.
Loading with a Fork Lift
1. Place the load on the lift, then lower the fork lift. Before
removing the load, be sure the unit is carrying the weight,
not the fork lift. See Fig. 21.
• Lower the load until the springs on the PalletPal are
fully compressed.
• Be sure the forks on the lift are clear of the inside of
the pallet.
WARNING!
If you skip these steps, the load may drop sud-
denly when you remove the fork lift. You may
be hurt or the unit or load may be damaged.
WARNING!
Never drop the load on the rotating ring. If you
do this while the rotating ring is moving, the
load may shift. You may be injured or the unit
may be damaged. If you drop the load while
the rotating ring is stopped, the unit may be
damaged.
2. Be sure the load is centered on the unit.
WARNING!
If the load is off-center, it may shift when the
rotating ring is turned. You may be hurt or the
unit or load may be damaged.
Fig. 19
Loading Manually
Fig. 20
Unloading Manually
CAUTION!
Rotate the pallet load. Never place
your hands on the rotator ring. You
may be hurt.

18 PALLETPAL 360 OWNER'S MANUAL
Fig. 22
Unloading with a Fork Lift
Fig. 21
Loading with a Fork Lift
Fig. 23
Moving the Pallet Pal
Unloading with a Fork Lift
1. Insert the forks fully into the pallet, and lift the
pallet straight up and clear of the top of the unit. See
Fig. 22.
• Raise the pallet until the springs on the PalletPal
are fully extended.
• Be sure the pallet clears the top of the rotating
ring before you move the fork lift.
WARNING!
If you skip these steps, the unit may jump
up suddenly when you remove the pallet.
You may be hurt or the unit or load may be
damaged.
Moving the Pallet Pal
NOTICE
Do not move the Pallet Pal while it is loaded.
This will damage the base frame of the unit.
The pockets on the base frame are designed
to support an unloaded PalletPal, but can-
not support any extra weight.
1. Remove any load from the top of the Pallet Pal.
2. Insert the forks into the pockets in the base frame.
See Fig. 23.
Maintenance
Routine Periodic Maintenance
Every 90 days -
• Check for loose hardware and signs of excessive wear.
On the models where the shock absorber is used,
check for signs of leakage.
• Check to be sure that the unit is placed on a rm level
surface. If the optional feet are installed, be sure that
all four feet are touching the oor and are locked in
position.
Shock absorber pivot pin to be used to chock lift as
needed, ensure no load on unit see page 13, paragraph
5, gure 8.

PALLETPAL 360 OWNER'S MANUAL 19
Troubleshooting
Troubleshooting Check List
Problem Possible Cause Check This
The unit lowers too easily (too
early).
The spring combination may be too
weak for the load.
Check the spring ratings.
See Table 1 on page 10.
The unit does not lower
enough (too late).
The spring combination may be too
strong for the load.
Check the spring ratings.
See Table 1 on page 10.
The top of the unit rotates
away from you.
The frame of the unit may not be level. Move the unit to a level sur-
face or install the optional
adjusting feet.
The top of the unit bounces. The shock absorber may be damaged. Check for leaks or dents.
Replace if damaged.
Excessive “rumble” when the
ring rotates
Wear or lack of lubrication to bearings
under rotating ring.
Remove turntable, lubricate
or replace bearings.
Wear or metal aking from un-
derside of rotating ring.
Normal condition caused by work-hard-
ening of metal.
No repair necessary. This
will stop once the rotator ring
wears in.

20 PALLETPAL 360 OWNER'S MANUAL
Ordering Replacement Parts
Southworth has carefully chosen the components in your unit to be the best available for the purpose.
Replacement parts should be identical to the original equipment. Southworth will not be responsible
for equipment failures resulting from the use of incorrect replacement parts or from unauthorized
modications to the unit.
Southworth can supply all replacement parts for your PalletPal. With your order, please include the
model number and the serial number of the unit. You can nd these numbers on the name plate. This
plate is located within the scissors mechanism.
To order replacement parts, please call the Parts Department at [phone], [phone], or
email [email protected]. Parts are shipped subject to the following terms:
• FOB factory
• Returns only with the approval of our Parts Department.
• Payment net 30 days (except parts covered by warranty).
• Freight collect (except parts covered by warranty).
• The warranty for repair parts is 30 days from date of shipment.
Parts replaced under warranty are on a “charge-credit” basis. We will invoice you when we ship the
replacement part, then credit you when you return the worn or damaged part, and we verify that it is
covered by our warranty. Labor is not covered under our warranty for Parts orders.
Parts Department
Southworth Products Corp.
P.O. Box 1380
Portland, Maine, 04104-1380
Telephone: [phone] or [phone]
FAX: [phone]
[email protected]